All-Star Home Inspection Services, LLC

Our position remains unchanged

The unit arrived at our Service Center on 5/16/and it is being evaluated since it was reported to have the same issue as the prior replacement unitOnce the inspection is complete we will follow up back with the customer. Thank you,*** ***Consumer Affairs Dept

Complaint: ***
I am rejecting this response because:I was promised a replacement shaver via expedited mailIf the shaver cannot be expedited then I need the refund sent immediately via next day airThank you
Regards,
*** ***

We are very sorry for the delay. The trucking company will contact the customer to schedule pick up of the unit within the next hours, and get the refund process started

Good afternoon,We apologize for the error in our database. The address loaded was the servicer's billing address. The changes have now been made in the system. The corrected address is:*** *** *** *** *** *** ** ###-###-####In addition, the servicer is
currently working with our technical support to diagnose and remedy the issue. This will be taken care of under warranty at no cost to the customer promptly.Thank you,*** ***Executive Representative###-###-####

A call was made by our executive customer support team today but there was no answer and no answering machine picked up. Another call will be made later today

Per our National Field Service Office, the customer is being refunded for the vacuum

Per our factory service center, they are splitting the cost of the repair 50/with the customer and the customer was satisfied with this resolution. Thank you,Anthony B***Consumer Claims Dept

The back-ordered part was received by the customer: It shipped by FedEx and was delivered to at 2:32pm local time on Friday 5/8/15.The Tracking number is: ***

Ms* *** unit was received today back at our warehouse and she will receive credit in full in the amount of $for her player. In addition, I have processed a refund check in the amount of $for shipping which she will receive within to weeks. Please note that Ms
*** was mailed a Fed Ex return label on 12/by us but chose to pay for her own shipping instead

Complaint:
***
I am rejecting this response because:
1) a claim has been submitted for months now with all requested information provided2) I am out of country without cell phone, while my wife is at home with a broken microwave for over two months, with nothing but a runaround3) Given points and 2, I am expecting a replacement product sent by the manufacturer for the product under warranty - no more excuses or delays
Regards,
*** ***

We are sorry for the delay in response to the customer. The customer should have been advised that he would get a call back in 24-hours, this dose not include the weekendsWe left a message earlier today for the customer that he can take the unit to the local servicer with a copy of the
Bill of Sale for service. The servicer is: *** *** * *** *** ** ***###-###-####

The customer will be contacted today, so arrangements to pick up the unit in question can be made so a refund can be issued

Complaint: ***
I am rejecting this response because:
About weeks ago the chair was finally deliveredIt was damaged and was filthyI refused the shipment so the carrier removed the chairThe shipping guys agreed that it was damagedI have no idea where it isI contacted Panasonic service and sent them pictures of the damage to let them know about the problemI also requested a total refund of the cost of the chairI also told them I would not post the incident to the Revdex.com case (***) until they had a chance to resolve the issueAbout a week ago a Panasonic representative tried to contact meHe called my home (I'm on the road) and told me Panasonic agreed that the chair was damaged and they would be sending a new chairHe also requested that I send him a copy of the bill of saleI missed the phone call so I e-mailed my complaint to the Panasonic employee who was handling the caseI told him that this issue had been handled so terribly that I simply wanted my money back so I can move on from this lengthy episodeI also told him that I had sent the bill of sale to Panasonic on multiple occasions and attached a copy of an e-mail from Panasonic saying that they had the bill of saleI did not hear from himTwo days ago I sent him another e-mail asking if he had received my first e-mailAgain, no response to dateYesterday I sent Panasonic support an e-mail telling them that I would be updating the status of my Revdex.com case todayI was in the process of doing that when I saw the e-mail the Revdex.com sent saying the case was being closed showing that it was settled satisfactorily with the assistance of the Revdex.comClearly the Revdex.com support has helped, but Panasonic has yet to satisfactorily settle the issue with me. I want a refund of the purchase price of the chairThis has been going on for about months now and Panasonic support has just been consistently terrible.
Regards,
***

The customer sent their blu ray player to our factory service center for an exchangeThe customer was upgraded to a DMP-BDTmodel which was fully tested prior to being shipped out and worked per factory specifications and then was sent to the customer Thank you, *** ***Consumer
Claims Dept

The customer’s warranty was voided because the camera was not found to be defective but was exposed to excessive dirt and foreign matterThe improper care and abuse of the camera was a direct result of the lens spotting, as the foreign matter penetrated the retractable focus ring and entered into
the interior lens assembly(I have attached pictures of *** *** camera for your reference) Our technicians and product engineer who have reviewed this case all agree with the above findings and further state that any camera in the industry with a retractable lens that had been subjected to this extent of dirt would have resulted in the same manner Despite the fact that the warranty excludes coverage for this type of damage, our Consumer Affairs Department, as a gesture of good-will, offered to pay half of the repair cost to disassemble the entire lens assembly and remove all of the dirt and foreign matterHowever, this offer was refused by the customerWe would also like to point out that *** *** has also been verbally abusive and vulgar to every person that he has spoken to from Panasonic regarding this matter. He has also threatened litigation and continues to use social media to bad mouth Panasonic until we agree to cover the repair cost of the cameraThe unit was shipped back to the customer as it was received. It remains our position that any repairs required to restore the camera back to 100% factory condition would be at the customer’s expensePlease let me know if you have any further questions, Best Regards,

As per our *** ***, the customer was refunded $for the TV on 8/14/15.Thank you,*** ***Consumer Affairs Dept

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending
it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

We have researched this complaint, and we will not refund the customerThe customer was advised twice during the call that he could go on our website for information and support at no cost to him. The customer refused that option, and took the option to pay for out of warranty supportThe
customer authorized the charge. Since the unit is out of warranty the customer can contact any serivcer in his area to have this unit repaired. Parts that would be needed to repair a Television are not sold to consumers due to danger and liability of being hurt doing soWe can only recommend qualified technical repair of our products