All-Star Home Inspection Services, LLC

The customer will be receiving a full refund for their television, per our Field Service Division.

The warranty for the microwave is for 1 years parts and labor from the date of purchase with a valid copy of customer receipt. I have left a voicemail for customer to call me to go over claim so we can be of better assistance. Thank you,Anthony B[redacted]Consumer Claims Dept.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response...

made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Complaint: [redacted]
I am rejecting this response because:
I did not agree with the company repairing my Microwave. We could not be without a microwave during the holidays and have purchased another unit.  I prefer a refund. We did receive 4 phone calls verifying a box would be sent I will take the unit in today to [redacted]It is not worth the time or frustration.  The box is huge and I do not have any confidence in this company.I prefer they honor my request for a refund.I would not buy anything else from [redacted] where I purchased it nor the Panasonic brand.

Our position remains unchanged as the customer was exchanged and upgraded to our [redacted] model.  The unit we shipped to the customer was fully tested by our engineers and worked to factory specifications prior to being shipped out.  Thank you, [redacted]Consumer Affairs Dept.

We apologize for the delay and any inconvenience this matter may have caused.  The process stalled because the shipping company could not locate the chair but it has been found and the refund process has begun.  The refund check will be mailed within 10 business days.  Thank you for your patience and understanding.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in...

reference to complaint ID [redacted] and find that this resolution is satisfactory to me. Regards, [redacted]

Complaint: [redacted]
I am rejecting this response because:
Despite my repeated phone calls to their service department, this company made no attempts to resolve my request for assistance for three weeks.  Only after I filed this Revdex.com complaint did I receive a return phone call despite being told to expect a call to resolve my situation 4 times.  I complained to [redacted] where I purchased this microwave and they agreed to send me a new one (incidentally, the replacement didn't work at all either but [redacted] sent me a third one).  When Panasonic finally called me three weeks after I reported the warranty issue, I had already received the replacement and second replacement and no longer needed warranty service on the microwave.  However, Panasonic had NOTHING to do with resolving my complaint and I they gave me no reason to expect that they would have ever resolved my complaint judging from the complete lack of customer service I had theretofore received.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 11.0px Verdana; -webkit-text-stroke: #000000} span.s1 {font-kerning: none}  I have been a professional Director of Photography for 45 years, Using professional equipment all over the world.I am a member of the [redacted] having used many cameras by numerous companies. I maintain my gear impeccably as my livelihood depends upon keeping cameras working. When one spends $800 plus for a camera, there are a certain set of expectations for its reliability and performance. This is the second time this camera was back for repair. In spite of paying for an extended warranty, it is virtually impossible to get Panasonic to step upto the plate. In fact they charge $9.50 just to look up the case. The only was I was able to get results to even LOOK AT THE CAMERA was through thewonders of social media....which companies DO have to pay attention to.   I was contacted by a Warren M[redacted] of Panasonic Consumers Affairs BECAUSE OF SOCIAL MEDIA COMPLAINTS ABOUT THE SERVICE.This was escalated to the very combative Mr M[redacted] who questioned and challenged my expertise as a Professional by stating that it appeared the camera was tossed in the grass (something like this) and abused. I reiterated that the design was at fault of the zoom,pulling in dust, landing on the sensor.(Dozens of instances of this reported on the internet and youtube)My wife---who works in customer service for a major corporation---heard the conversation and simply commented to Mr M[redacted] on his attitude. He took this to be abusive---as he is obviously Panasonic's attack dog--- Their offer would have cost me including insurance, shipping and repair of $300 sum dollars which is unconscionable for a $500 camera (can be bought at today) I will stop using the camera as it is useless and continue to tell the truth and post pictures throughout the internet. Its one thing to try to defend a poor design,it's another to have absolutely disingenuous customer service...especially in dealing with a long time Panasonic Professional Customer (I have 4 panasonic cameras) If this was my company I would have done the goodwill of either replacing the camera or fixing it.The cost to Panasonic is certainly NOT WORTH THE LACK OF GOODWILL. And I will correspond in Japanese with Panasonic Japan about this matter...mark my words. To quote Harry Truman:I never give them hell. I just tell the truth and they think it's hell.  [redacted]
Regards,
[redacted]

We will send the customer a pre-paid UPS label to send the unit with all accessories in original packaging along with a copy of his receipt to us and once the unit arrives we will send the customer a refund check. Thank you,Anthony [redacted]Consumer Affairs Dept.[redacted]

The customer was sent an Evaluation Letter and a pre-paid [redacted] shipping label to have the unit come our HQ for analysis by our Engineers. Upon completion of the evaluation, we will follow up back with the customer with their findings and recommendations. Thank you, Anthony B[redacted]Consumer...

Claims Dept.

If the customer can please send a copy of their receipt so we may be of better assistance.

We must, however, respectfully decline the customer’s request for a refund.  Please let me briefly comment on the current situation.  During the lifespan of any electro-mechanical device, it is possible that it may require repairs or maintenance.  Even though we are constantly...

striving tokeep these repairs to a minimum, occasionally, a problem such as yours does occur.  It is for this reason that we stand behind and support our products with a manufacturer’s warranty that covers any internal manufacturing defects that may occur during a specified period of time.  The warranty for the Panasonic Plasma is 1-year parts and labor.  This limited warranty is valid from the date of purchase, and once the warranty has expired, any expenses incurred must be absorbed by the consumer.  This warranty addresses service only.  There are no contingencies for refund or exchange.Upon review of the customer’s case; thefirst repair was within the warranty period, thus the unit was repaired at no cost to the customer.  When the customer called back in September of 2014 for repair, the unit was out of warranty.  However, Panasonic covered 100% of the repair cost for the customer as a one-time gesture of consumer goodwill.  When the customer called us most recently, after he submitted the repair estimate he was offered $175.00 towards the repair cost of the unit.  As you are aware, it is the consumer’s responsibility to absorb any and all repair costs once the warranty has expired.  Many of our customers purchase Customer Care Plans through Panasonic for continued warranty coverage once the original manufacturer’s warranty has expired.  Legally, we cannot breach the terms of this agreement with our customers by assisting those who opted not to protect their investment in this manner.  However, Panasonic has agreed to accommodate the customer again, for the amount of $175.00 towards the repair of the Plasma.  This final partial offer is valid until 8/15/15.Please be advised that Panasonic had no legal obligation to assist the customer once the original manufacturer’s warranty expired, especially in the absence of a Customer Care Plan.  Our records show Panasonic has gone above and beyond the necessary means to assist the customer, which is a core principle of our company. Thank you for allowing us to comment regarding this matter.

Thank you for contacting Panasonic regarding your TV model # TC-[redacted]. The warranty on your television is for 1 years parts and labor from the date of purchase. Once the warranty has expired, the consumer is responsible for any expenses occurred. However, the cost to repair may exceed the cost of...

a new unit. Therefore, we would like to offer a discount off of a new 4K Television off our website at www.panasonic.com. You can contact me at the information listed below. This offer is good for 30 days.

I contacted [redacted] via E-mail, and will be refunding him the shipping cost to have the shaver repaired, once he sends it to me.  The check will be mailed in 7-10 business days from date of process. Unfortunately we cannot provide an additional warranty.  Service information is...

available on our website and in the Operational Instructions for the shaver.

I spoke with Ms. [redacted] today and we are providing her with a prepaid [redacted] label to have the microwave shipped to our Product Safety and Compliance Division for evaluation.  We will reimburse any packing charges and contact her once the evaluation is complete.

Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted]

As per the customer's request. the unit is scheduled to be delivered today via the US Postal Service, tracking number [redacted].

Thank you for contacting us regarding your plasma TV, model # [redacted]. The warranty on your [redacted] is one year parts and labor from date of purchase. Please forward me a copy of your bill of sale for review. Thank you,Anthony B[redacted]Consumer Claims Dept.[redacted]

The customer was issued a refund as of 3/19.  A credit of $15.89 was applied to the Visa card.  Transaction ID [redacted].