All-Star Home Inspection Services, LLC

Complaint: [redacted] I am rejecting this response because: Regards, [redacted] ***

The customer was advised that we did not have stock on their shaver model and that a refund would need to be processed The customer did send in their purchase receipt so a refund can be issued out for this unit The customer was requesting expedited service on their refund but was advised that it would be processed during a “regular” finance cycle and a check would be sent via USPS to the address provided by the customer The customer will receive the refund check in approximately business days or less, as previously advised Regards, Megan

I sent Mr [redacted] an email yesterday offering to have his microwave shipped to our repair depot in Anaheim Hills, CA for repair and return at no charge He will receive a prepaid [redacted] shipping label and be sent a box to package the unit and contact [redacted] pick up the unit for repair the very next day His new authorization letter is attached to case # [redacted] and also in this reply He can include it with his shipmentThank you, [redacted] Executive RepresentativeTel.: ###-###-#### [redacted]

The warranty is for service for year parts and labor with a copy of the customer receiptThe unit would have to be sent to our Servicer for in-warranty repairHowever, our Service Center has advised that the customer has advised them that he does not have the unit anymoreThank you,Anthony B***Consumer Affairs Dept

A repair authorization was e-mailed to the servicer The repair will be covered by Panasonic

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meRegards, [redacted]

I have escalated this case to have a technical representative contact [redacted] to assist her with her telephone issue She will be contacted by close of business tomorrow

Thank you for contacting Panasonic regarding your TV model # TC- [redacted] The warranty on your television is for years parts and labor from the date of purchaseOnce the warranty has expired, the consumer is responsible for any expenses occurredHowever, the cost to repair may exceed the cost of a new unitTherefore, we would like to offer a discount off of a new 4K Television off our website at www.panasonic.comYou can contact me at the information listed belowThis offer is good for days

Complaint: [redacted] I am rejecting this response because: I have been a professional Director of Photography for years, Using professional equipment all over the world.I am a member of the [redacted] having used many cameras by numerous companiesI maintain my gear impeccably as my livelihood depends upon keeping cameras workingWhen one spends $plus for a camera, there are a certain set of expectations for its reliability and performanceThis is the second time this camera was back for repairIn spite of paying for an extended warranty, it is virtually impossible to get Panasonic to step upto the plateIn fact they charge $just to look up the caseThe only was I was able to get results to even LOOK AT THE CAMERA was through thewonders of social media....which companies DO have to pay attention to I was contacted by a Warren M [redacted] of Panasonic Consumers Affairs BECAUSE OF SOCIAL MEDIA COMPLAINTS ABOUT THE SERVICE.This was escalated to the very combative Mr M [redacted] who questioned and challenged my expertise as a Professional by stating that it appeared the camera was tossed in the grass (something like this) and abusedI reiterated that the design was at fault of the zoom,pulling in dust, landing on the sensor.(Dozens of instances of this reported on the internet and youtube)My wife---who works in customer service for a major corporation---heard the conversation and simply commented to Mr M [redacted] on his attitudeHe took this to be abusive---as he is obviously Panasonic's attack dog--- Their offer would have cost me including insurance, shipping and repair of $sum dollars which is unconscionable for a $camera (can be bought at today) I will stop using the camera as it is useless and continue to tell the truth and post pictures throughout the internetIts one thing to try to defend a poor design,it's another to have absolutely disingenuous customer service...especially in dealing with a long time Panasonic Professional Customer (I have panasonic cameras) If this was my company I would have done the goodwill of either replacing the camera or fixing it.The cost to Panasonic is certainly NOT WORTH THE LACK OF GOODWILLAnd I will correspond in Japanese with Panasonic Japan about this matter...mark my wordsTo quote Harry Truman:I never give them hellI just tell the truth and they think it's hell [redacted] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me if the technician is able to resolve the issueIf he doesn't not find a way to provide the software update, I will contact the Revdex.com again using the same case number Thank you for your help, [redacted]

I called and spoke to the customer and advised we can arrange for a shipping carton with a pre-paid [redacted] label to be send to him so he can ship the unit, along with a copy of his receipt, to our depot center for a repair at no costThe unit will be repaired and then shipped back to the customer all at no costThe customer was satisfied with this resolution

We must, however, respectfully decline the customer’s repair for repair at our expense Please let me briefly comment on your current situation During the lifespan of any electro-mechanical device, it is possible that it may require repairs or maintenance Even though we are constantly striving to keep these repairs to a minimum, occasionally, a problem such as yours does occur It is for this reason that we stand behind and support our products with a manufacturer’s warranty that covers any internal manufacturing defects that may occur during a specified period The warranty for the Panasonic Microwave is 1-year parts and labor This limited warranty is valid from the date of purchase, and once the warranty has expired, any expenses incurred must be absorbed by the consumer This warranty addresses service only There are no contingencies for refund or exchangeThe limited warranty is a bi-lateral agreement Under its terms, Panasonic, as the manufacturer, has the responsibility of repairing any manufacturing defects, which may occur during that specified period The consumer, on the other hand, has the responsibility of presenting the unit to us during that same time period, at the time that the malfunctions occur We have no record of the customer contacting us again, until receiving this complaint Also, note His a service code, it does not indicate what needs to be repaired as the customer stated We realize this does not satisfy the customer’s complaint, however, this warranty represents a contract between our sales companies and our customers As such, we cannot alter the terms and/or conditions for any one customer without doing so for all of our customers, which we are obviously not in a position to do At this time we must enforce the terms of the warranty Thank you for allowing us to comment regarding this matter

This is not a warranty issueThis is an issue of clear planned obsolescence since Panasonic no longer provides the necessary batteries for the cameras proper function

[redacted] was emailed a prepaid [redacted] label on 11/to ship his ear buds back to our Product Safety division for evaluation We cannot refund products sight unseen

The customer received these items on 5/16/and did not contact our Sales department to return the unit until July 24th via email which is well outside of our day return policyTherefore, regretfully we will not be able to accept the items back

We contacted the customerA pre paid UPS label and repair authorization was sent to her via E-mail so she can have the unit repaired at no cost to her

As per the customer's requestthe unit is scheduled to be delivered today via the US Postal Service, tracking number [redacted]

Complaint: [redacted] I appreciate the quick response from Panasonic However, I disagree with their statement that TV already meets its specifications anyway and the implication that the software update is optional at this stage This web page provides the specifications for the model [redacted] and clearly indicates "Y" (Firmware update is needed) for HDR functionality: [redacted] It is therefore my opinion that the TV will meet its "Yes for HDR" specification only when the needed update is delivered.Furthermore, regardless of HDR, Panasonic should continue to provide updates that "improve system stability" and "improve network functions" for the TVs it sold on the U.Smarket as recently as a few months ago The company has been delivering regular updates to the equivalent models sold in other markets, such as Europe and Asia, but not in the U.S All they have to do is provide the same updates to the American variants.Thank you again Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The replacement of the unit should resolve the problemI have not yet received direct communication from Panasonic regarding this and will inform you if they do not carry through.Thank you very much for your help in this matter

I have emailed the customer a pre-paid UPS shipping label along with an Authorization for Replacement form to include in the packagingThe customer can send the unit with the Authorization form to our factory service center and once it arrives there, they will send back to the customer an upgraded replacement model