All-Star Home Inspection Services, LLC

The customer has been issued a refund.

A box is being sent to retrieve the customer's unit and process a refund. Once the customer receives the box, the customer puts their unit in the box, applies the return label, and ships it back to our exchange center at no-cost. Once our exchange center receives the unit, the customer will be refunded. This is what [redacted] explained to this customer yesterday. A refund will not be process until the product is sent back as instructed.We requested that [redacted] call the customer again to again explain the process. Regards,

We are working with our engineering team to see why this customer unit will not work with the Xbox S1.  They have sent a message to the vendor to see if they can test and provide a resolution, but awaiting word at this time.    Thank you,  Anthony B[redacted] Consumer Claims Dept.

As per our National Field Service Office, the customer's unit is being replaced.

I spoke with Ms. [redacted] and someone from our [redacted] division will be contacting her to provide a return label and return authorization to process a refund for her rice cooker.

Good Morning,Thank you for contacting us regarding the Panasonic Digital Camera model DMC-GF1.  The warranty on the camera is...

one year parts and labor.  This camera was manufactured in 2009, making it more than six years old. It has surpassed our part retention policies along with applicable state laws. The consumer's decision to place a non-recommended third party battery into his camera which subsequently caused its failure, would not be the fault of Panasonic, nor would we accept liability for such action.  At this time; regretfully, we are unable to comply with the customer's request for repair or replacement at no charge. We apologize for any inconvenience this matter may have caused. Thank you,Laurie T[redacted]Executive Representative([redacted]

We have researched this complaint and found the following:  On 11-9-2015,  rear operation buttons do
not work properly- corrosion on rear operation unit- set as abused- excessive
dust on sensor- cleaned sensor- still spots appear on pictures- dust under glass-
can not be cleaned off-...

needs mount box $507.14 and rear operation $32.80 Plus
labor, S&H and any taxes- approx. an hour to repair-email customer.I am also attaching the pictures
taken and saved to the service job that display the reported corrosion that was
found on this unit.The customer was duly notified of the findings.  Since we have no
way to know what happened with the unit while in customer’s possession, all we
can do is report what was found at the time the unit was presented for
service. Unfortunately, due to what was found this claim is denied and the warranty is voided. We cannot be of further assistance to the customer. Repair would be at his expense.  Regards,

Good Morning,We cannot process a refund without the product.  We sent the prepaid [redacted] label via email on 11/18 and also mailed it to him via [redacted] on 11/21 at his request.  Since the customer is alleging an injury, under the Consumer Product Safety Act, state law requires we have an obligation to evaluate the product to determine cause prior to any action.   Thank you,Laurie T[redacted]Executive Representatuve[redacted]

Dear Mr. [redacted]: This will serve to acknowledge and respond to your claim filed with the Revdex.com regarding your Panasonic LCD TV, model TC-L42ET5. The warranty on your Panasonic LCD TV is one year parts and labor from date of purchase. Once the warranty has expired, the...

consumer is responsible for any expenses incurred. However, as one-time accommodation to you, we would like to offer you a refund check in the amount of $70.00 to use as a credit towards the purchase of a replacement product. We have mailed you a general release form, which you can sign and maintain a copy for your records. Please forward the original to my attention at the address, email, or fax number listed below. Upon our receipt, we will issue a refund of $70.00 to your attention at the address above. Please allow 2 to 3 weeks for receipt of the check.  Sincerely,[redacted]Consumer Affairs Representative[redacted]

Complaint: [redacted]
I am rejecting this response because:
The...

shipping label is not the resolution to our issue, it was only the first part of the problem. That gets the player into their hands, we don't want to cheat them, they are welcome to keep and refurbish the player and give it to someone else. But we are done with it and done dealing with this shoddy product. Now that they have the player back we want our money back. We will not continue on this merry go round with this company any longer. The resolution that will satisfy us is to have our money refunded to us.
Regards,
[redacted]

I have left a voicemail for [redacted] on 11/23/16 and also emailed her advising she can locate a Panasonic Authorized service center using the link below:http://www.servicebench.com/templates/geo_americas/consumer_facing/panason...⇄ must have a proof of...

purchase showing a purchase date within one year for warranty repair.  She may also wish to have a box and label sent to her at no charge to have the unit repaired by our repair depot in MD called Microwave Specialties.She may call or email me back with her decision. Thank you,Laurie T[redacted]Executive Representative[redacted]

[A default letter is provided here which indicates your...

acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me if the technician is able to resolve the issue. If he doesn't not find a way to provide the software update, I will contact the Revdex.com again using the same case number.
Thank you for your help,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by...

the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The replacement of the unit should resolve the problem. I have not yet received direct communication from Panasonic regarding this and will inform you if they do not carry through.Thank you very much for your help in this matter.

Per our E-Commerce Department, they are sending the customer a return shipping label and will chargeback his account once the unit is received back at our warehouse. Thank you, [redacted]Consumer Affairs Dept.

Complaint: [redacted]
I am rejecting this response because:
It DOESN'T work! Obviously they don't have a problem sending us products that don't work seeing as this one is the third one that doesn't work! I want my money back, I'd be happy to send this back to them if they'd refund my money and send me a shippinglabel
Regards,
[redacted]

I am rejecting this response because:
There is...

no rational reason a return cannot be accepted. They are using their policy simply to avoid accepting a return. I ordered directly from Panasonic specifically because I expected excellent customer service. The box is unopened and I contacted Panasonic as soon as I become aware by our installer that it would not fit as a built-in as Panasonic advertised.

[redacted] was advised on 12/1 that the refund will be processed once the unit is picked up from his home.

As per our National Field Service Office, tracking no. [redacted] indicates the ETA for the part is 8/7/15. The servicer will notify customer that part will arrive by end of day today.

I sent Mr. [redacted] an email yesterday offering to have his microwave shipped to our repair depot in Anaheim Hills, CA for repair and return at no charge.  He will receive a prepaid [redacted] shipping label and be sent a box to package the unit and contact [redacted] pick up the unit for repair the very next day.  His new authorization letter is attached to case #[redacted] and also in this reply.  He can include it with his shipment. Thank you,[redacted]Executive RepresentativeTel.: ###-###-####[redacted]

I spoke with Mr. [redacted] and we are processing a refund check to him in the amount of $9.95 which he will receive within two to three weeks.