Allegiant Auto Logistics

Thank you for the responseUnfortunately the customer is requesting unreasonable demands and we have made our official remarks regarding this customer's complaintOur response is the same for all of the complaints this customer is writing about usThank you.?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [our Answer Here] I hired Allegiance to haul a ford truck from Oregon to ohio , Allegiance then brokered the job to [redacted] [redacted] picked up the truck from who I purchased it from, Goeff P***s[redacted] hauled the truck on a single truck or a single trailer to his storage yard, then told me he could not haul it any furtherI then called Allegiance to see why not, allegiance , Tony, Dispatch, said he would work on itEventually , [redacted] said they could haul itThe driver for [redacted] , Rob, said he had no trouble with it, But that Victor would not release the truck to Rob unless he got money for hauling it , The $that is in questionMy truck was basically held in impound, rob The driverhad a schedule to follow.So basically I in no way shape or form hired [redacted] Allegiance auto did, therefoe they are liable for the $My contact was with Allegiance transport not [redacted] Once again Rob from [redacted] had no trouble with any weight matters or lenghth matters, he knew how to load it properly on a multicar hauler and that's how I received itRob & myselfwe had the truck unloaded within minutes with no trouble or complication Thank you, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] ***? We are terribly sorry you had a poor experience and your vehicle was stolenDue to the fact that we have spent countless hours on this case, Allegiant will credit you or any referral $in broker feesThat's right, $in credit for future shipmentsI hope the insurance company finds resolution to this matter immediatelyWe are very happy to hear nobody was injured during this incident.? ? Thank youAllegiant Support Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I asked for my car to be shipped before Sunday march the [redacted] and they never gave me a solution for thatI stopped their service once they told me they couldn't deliver a services There was never a reason for me to "change my mind multiple times" as they saySo that's a complete lieThe money they charged me ($259.99) was a mistake committed by them, as I was charged days before the stipulated pickup date No service was EVER provided! Ever! So I demand a refund of the amount previously mentioned In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: If manager's name wasn't Josh, then it was John (my mistake)I spoke with the manager at Allegiant by phone and he agreed the evidence indicated the carrier DID USE MY CAR IN A WAY NOT ALLOWED BY THE CONTRACT, INCLUDING DRIVING IT MILES AND THROUGH TOLLS IN FLORIDA AND LINCOLN TUNNELI have called the police and they will take the claim, calling this "illegal taking"Please see attached email messages with the manager at AllegiantI NEVER requested to be fully reimbursed for the shipmentRather, I requested compensation for used tolls and mileageI hoped to reconcile this matter nicely; never wishing to take it to Revdex.com and certainly not to the policeI gave Allegiant more than sufficient time to make this right In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Allegiant has already made several attempts on and off the Revdex.com platform in hopes to resolve this customers issuesWe have exhausted all of our options and we have no further responses to giveThank you for your time

Allegiant strongly disagrees with this position [redacted] is taking and we appreciate the opportunity to rebuke his remarks [redacted] s argument is inherently flawed and unwarranted due to the following reason; the customer did in fact receive services rendered by our company - our company dispatched multiple car carriers to pick up the vehicleAlso, the customer modified the shipping details multiple times without warning, which caused delays and disruption and prolonged the pick up processIn fact, Allegiant has successfully shipped vehicles for this customer in the pastIt's unfortunate, but this rating inaccurately reflects the way our company treats our customers and conducts our operationsThe justification for a cancellation fee is the cost applied by Allegiant and our carrier exhausting resources for the sake of serving [redacted] or any customer at that matterNo different than a hotel or flight accommodation our company does assess a cancellation fee if the customer cancels with no warning and within a designated time frameOur policies are set according to the industry standards and there is nothing unique or original about our policiesAgain, just as if one booked a hotel room at a hotel or airplane ticket, then cancelled on the day of the booking, there will be a feeWe also offered this customer a credit in the value of our cancellation fee to highlight our integrity, meanwhile Allegiant is still responsible to reimburse our carrier for their lossNonetheless, Allegiant was willing to take this loss in order to satisfy this repeat customerIt's unfortunate [redacted] is displaying such rigor and passion to inaccurately highlight our company on the internet, but we strongly believe most customers understand the transparency of the internet and the overwhelming positive reviews our Allegiant has receivedTo all of our future customers, we appreciate [redacted] s feedback and we will do everything we can to improve our service for youPlease notice the 500+ positive reviews our company has received within a two year window and please don't let one loud voice create any negative influence on your decision making process

I had a worst experience with this carrier I haven't received any sort of information about the pickup from the day I booked with allegiant auto logisticsThey were so irresponsible and doesn't value customerThey give reckless answers about the status of the pickupI have called several times each day, asking about the pickup and the only answer I get was "We didn't find a driver and we are waiting on it" if they don't have a availability then why they ask for a day window?? The customer service representative named Joys, she was now irritativeThe moment she pick up the call, she will make us hold for minutesI don't understand why the hell she answered I was fed up with them after waiting for days after my booking and asked if they can't find driver, cancel the order They cancelled the order and changed me 100$ on top of waiting me for these many days, and they say we feed our employers with this cancellation feesLOL

[redacted] ,? Thank you for the emailWe will continue to improve on our service and learn ways to avoid any future confusionWe instruct all of our customers about cancelation fees and our zero refund policyYou select a low cost transport option which means we made the reservation with the understanding there would be no cancelationThe cancelation was made and the appropriate fees were chargedThis policy is clear in all of our sales calls and order agreements with our customersThank you for considering our company in the first placeWe are willing to discount any future shipmentPlease contact our office for detailsThis discount has no expiration dateHave a great day

[redacted] We would be more than happy to provide the carrier's insurance informationThis happen from time to timeYes, mistakes happen in our industryTransportation comes with mistakes, as one may imaginePlease contact our office at your earliest convenience ###-###-####Thank you kindly,Allegiant Support Team

Thank you [redacted] for your feedbackWe are continuously looking to improve our service and the only way to enhance our customers' experience is by honest criticism of where we may have dropped the ball or missed an opportunity to be truly greatAfter reading your review there are a few holes in your argument and details we must point outWe acquired [redacted] as a customer on 6/*/and within hours secured a carrier to pick up his vehicleThe carrier made multiple calls to both the customer on pick up and delivery (this is typical protocol and Allegiant is not seeking support for this basic action), which slightly contradicts the story [redacted] is tellingAllegiant made a strong effort to serve this customer, but it was very difficult due to the customer's changing demands and lack of flexibility with schedulingAttached is the order history and order form [redacted] agreed to our terms of serviceAllegiant worked hard to secure multiple carriersAllegiant lived up to our agreement.? ? Thank you,Allegiant

This is not evidence that the carrier actually drove this vehicleAgain, this is a matter for the policeAllegiant fully supports the customer making a claim to law enforcement Thanks, Allegiant

This is certainly an unfortunate complaint and by far the most serious one of the three our company has receivedI must start off by admitting my state of confusion, particularly in concert with the following line; John T [redacted] (supposedly the owner of the company) was my contact pointThere is only one owner of this company and that is the same person writing this response, Matthew G [redacted] Allow me to add context to this situation before I explain A) my theory as to why this customer is so frustrated and B) how Allegiant will rectify the situation Auto Transport is a very niche market with many businesses (all of whom are considered small by any business metrics and we are all fighting for survival, chasing the same customer which I've heard figures as little as 100,customers per month) Allegiant focuses on consumer shipments, customers buying, selling, or relocating vehiclesWe operate off of a website called [redacted] which can be compared to [redacted] , but with a focus on shipping/transportation/freight marketsAllegiant does indeed operate off [redacted] and generates nearly 50% of our revenue through this website, but what's important is [redacted] payout policyAllegiant does NOT accept credit cards from uShip customersI'm concerned that this customer may have experienced a difficult shipment due to the simple fact that Kent is clever and he may have hired multiple broker businesses simultaneously to connect him to a driverThis is, unfortunately, common in our industryHowever this is counterproductive90% of our industry, if not more, network off of a single websiteBrokers, dealers, and carriers all find each other through one website and when carriers see one customer working with multiple companies simultaneously this creates a problematic outcomeCarriers increase rates on demand, without warningCarriers will commit, but remain fickle and seek other customersThey do this because they fear the customer's vehicle, in our case Kent, may go with a competing carrier and the driver will have lost out on the job plus waste money on gasThis is relevant to our shipment because a lot of the customer's facts as far as customer support seem extremely convoluted and it bares striking resemblance to customers we deal with on a weekly basis who do exactly that; hire multiple broker companies simultaneouslyWe try hard to win a customer and we try hard to bend to their will, but we are faced with unreasonable customer demands, a feirce competitive landscape, and finally a fragmented trucking industryWe try our best to align everything in order to satisfy the customer, offer a true end to end service, yet as we have learned in this case, we are not always successful My second point I would like to address is the charge of this customers credit cardWe assign an employee to confirm deposits have been collected and transactions are completeAs the complaint says, most of these terms were expressed over the phone, we misread the order form and the terms of this particular agreementWe had an order form which stated the agreed tariff was $This is what our employee saw when they made the $charge of the depositHowever, there is no contract to back this up, therefore we refunded the customer $I personally sent an email to apologize for the disruptive experience and Allegiant refunded the customer $This is an irregular situation and I will personally see to it that we never make this mistake againThanks you! Matt G [redacted] Shipping Agent ###-###-####

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: A carrier is blacklisting our vehicles due to this disruptionIn other words, our reputation is threatened for dispatching bad loads to carriers My other vehicle was picked up without incident, therefore, I am unsure how this pertains to meAny insurance company is better positioned to reimburse the customer for this amount than Allegiant due to the scale and scope of their businessOur services have been rendered and the cost of operating and handling of the customer will not be reimbursed to our company although we still performed our agreed upon duty This has nothing to do with an insurance company, however, this has everything to do with a poorly written refund policyAllegiant is willing to credit the customer twice the dollar amount in future shipment(s)This credit can be applied to the customer or any referral, friend or family member I will not be conducting any other business with this companyNor will I encourage my friends and family members to do soA credit is not desiredI would like a refund as requestedWe implement our policies in order to remain operationalOur ultimate obligation is to not only serve our customers, but our partners and our employees; to sustain ourselves for the long termWe have strict policies in order to do soPlease understand our positionWe are wrongly accused for any misconduct and the insurance company involved should resolve this matter Please state Allegiant's "strict" policyI have yet to be advised of what this policy states, other that what I previously outlined in my response In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Yes to all who looking to transport a Vechile with allegiant logistic, THINK TWICEVery unprofessional, rude, and charge me twice $total of $for services that was never render to me I cancel with them within hours and still they charge me, I call my credit card company and they reverse the charges back to my accountBe very very careful with this outfit

Attached are three documents: 1) The Bill of Lading - this is the receipt from time of delivery of car in NJAt center of page you can see the mileage at time of pick up and time of deliveryCar was driven miles, but my contract with Allegiant indicates car would not be driven AT ALL, but would travel only on a trailer2) Sunpass activity ledger (this is the toll payment program in FL, where the car was picked up) 3) The toll violation from EZ pass (attachments_It appears the car was driven through the Lincoln tunnel on 9/*/at 3:41pmThe car was delivered to us on 9/ [redacted] at 6:15pm - THEREFORE IT IS CLEAR THE DRIVER WAS USING/DRIVING THE CAR (not on the truck) ON THE DAY PRIOR TO DELIVERYThe violation totals $ I wish to be compensated for tolls used on Sunpass activity ledger and EZ-pass violation, as well as for mileage used

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]That is a flat out LIE! Allegiant has not made one single attempt to resolve this outside of the Revdex.comTo this day and from the start Allegiant has not once called me or returned any of my many callsThey never once explained why they did not pick up my vehicle if they as they said dispatched a driver! I called Garland Sea transport and they contacted Old School Restorations and arranged a pick up time and then dispatched a driver and picked up my vehicle within hours and delivered in another hours with only one phone callThat is how its done! All Allegiant did was post it for any drivers in the area and the only two that inquired about the pickup could not accommodate as THEY CHOOSE not to wait! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

To whom it may concern, We appreciate this claim and we would like the opportunity to respondAllegiant exhausts a great deal of time, energy, and resources into brokering deals for transportation, which all come at a great cost to our companyWe strongly feel this claim should be presented towards an insurance company specialized in these matters, not our firmAllegiant must adhere to our designed policies in order to sustain our business through the years and continue to serve future and existing customersThe order form is clear in regards to these situationsAlthough the situation is unfortunate, Allegiant cannot afford to pay for mistakes and mishaps beyond our company's controlWhen the claim is directly reflective of Allegiant's behavior we will certainly stand up and own our mistakes and reimburse the customer or rectify the situation in a professional and diplomatic wayAgain, only when Allegiant is directly involved in the case or to blame for the matterPlease see the attached order form, which should further defend our claim, and carefully consider our position Thank youAllegiant

Revdex.com:At this time, I have not been contacted by Allegiant Auto Logistics regarding complaint ID [redacted] .Sincerely, [redacted] ***