Allegiant Auto Logistics

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

1. A carrier is blacklisting our vehicles due to this disruption. In other words, our reputation is threatened for dispatching bad loads to carriers.  My other vehicle was picked up without incident, therefore, I am unsure how this pertains to me. 2. Any insurance company is better positioned to reimburse the customer for this amount than Allegiant due to the scale and scope of their business. Our services have been rendered and the cost of operating and handling of the customer will not be reimbursed to our company although we still performed our agreed upon duty.   This has nothing to do with an insurance company, however, this has everything to do with a poorly written refund policy.3. Allegiant is willing to credit the customer twice the dollar amount in future shipment(s). This credit can be applied to the customer or any referral, friend or family member.   I will not be conducting any other business with this company. Nor will I encourage my friends and family members to do so. A credit is not desired. I would like a refund as requested. 4. We implement our policies in order to remain operational. Our ultimate obligation is to not only serve our customers, but our partners and our employees; to sustain ourselves for the long term. We have strict policies in order to do so. Please understand our position. We are wrongly accused for any misconduct and the insurance company involved should resolve this matter.   Please state Allegiant's "strict" policy. I have yet to be advised of what this policy states, other that what I previously outlined in my               response. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Unfortunately this claim made by our customer is false and unwarranted. We did not make any mistakes. Allegiant honored our verbal and written agreement. Furthermore, we are willing to offer a credit for a future shipment which is a very unconventional policy compared to other firms in our industry. We will continue to respond to this Revdex.com messages however our position will not change. We take pride in our service and this is how we proudly serve 10,000 customers annually.

[redacted] Unfortunately this story is inaccurate and unwarranted. According to our carrier (Name:My Car Auto Transport Inc Contact: Alex and Claudia Phone: ###-###-####) the customer's remarks are false. Allegiant has received NO evidence suggesting this event is...

true what so ever and the carrier was involved. Allegiant works very hard to maintain a healthy relationship with customers AND carriers and we find this review upsetting, especially if there's reason for doubt this ever occurred due to behavior committed by our carrier partner. Rachel has made many complaints and suggested our company reimburse her for the entire shipment cost, meanwhile our agents worked very hard to secure her a carrier and resolve this matter with the carrier. Some customers are clever enough to make false claims assuming they will receive a full refund. The fact of the matter is our small business cannot submit to the will of a customer's false statement. A full reimbursement would be unjustified and irrelevent. IF this event did indeed occur, we strongly suggest calling the police.This is a matter for the police not Allegiant and we fully support that move. It would be highly inappropriate for Allegiant to reimburse the customer or make any accusations in regards the carrier's performance. Furthermore, what reason does the carrier have to do what the customer is suggesting? What value is there for the carrier if these accusations are true? What does the carrier gain? This entire situation is unfathomable and unbelievable. However we will do whatever we must to help Rachel with this situation. We will stop at nothing to support our customers, win their respect, and treat them with the same level of respect we kindly ask from our carriers and customers.  RegardsAllegiant Support Team

[redacted]  Unfortunately this comment is unwarranted and inaccurate. Our agents only call customers whom of which enter detailed personal information about their shipment. It's our duty to make courtesy calls to customers and consult with them regarding their shipping needs. The...

content of the phone call, which you described in your review is inaccurate and we wish you were more  honest with your criticism.  Thank you,Support Team

I had a worst experience with this carrier.
I haven't received any sort of information about the pickup from the day I booked with allegiant auto logistics. They were so irresponsible and doesn't value customer. They give reckless answers about the status of the pickup. I have called several times each day, asking about the pickup and the only answer I get was "We didn't find a driver and we are waiting on it".
if they don't have a availability then why they ask for a 3 day window??
The customer service representative named Joys, she was now irritative. The moment she pick up the call, she will make us hold for minutes. I don't understand why the hell she answered.
I was fed up with them after waiting for 10 days after my booking and asked if they can't find driver, cancel the order.
They cancelled the order and changed me 100$ on top of waiting me for these many days, and they say we feed our employers with this cancellation fees. LOL

[redacted], Thank you for the email. We will continue to improve on our service and learn ways to avoid any future confusion. We instruct all of our customers about cancelation fees and our zero refund policy. You select a low cost transport option which means we made the reservation with the...

understanding there would be no cancelation. The cancelation was made and the appropriate fees were charged. This policy is clear in all of our sales calls and order agreements with our customers. Thank you for considering our company in the first place. We are willing to discount any future shipment. Please contact our office for details. This discount has no expiration date. Have a great day.

This is not evidence that the carrier actually drove this vehicle. Again, this is a matter for the police. Allegiant fully supports the customer making a claim to law enforcement. 
 
Thanks,
Allegiant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
First of all, the attachment was blank. 
In addition, the refund and cancellation policy does not clearly cover situations like mine. Section C clearly states all
cancellations have to be requested “in writing via email sent to [redacted].  Allegiant
does not accept or honor cancellations made via phone call. The subject line of
the e-mail must read “Cancellation” otherwise Allegiant cannot honor the
cancellation.” There is no e-mail where I cancelled my shipment. 
Finally, section E further asserts, "If a Customer decides to cancel the shipping order after a Carrier has been assigned, $299.00 or deposit, whichever is greater, will be assessed..."
Again, I DID NOT cancel my order... In Joyce's response to me she claims that I cancelled my order. I challenge anyone in the business to find a correspondence where I asked for services not to be rendered. This is not a matter for an insurance company to settle, it's a matter of poor customer service. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]This offer is unacceptable, I do not appreciate doing business with people that handle their situations this way. Therefore that is why I'm the sixth unsatisfied customer on their list!!!!!!!!!!! Feel free to contact me at ###-###-#### or ###-###-####.      
 Sincerely,
 [redacted]
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 First of all Allegiant never once called me or Old school Restorations the only calls made were to Old school restorations from the driver that inquired about a vehicle pickup,however the business was closed and the driver could not wait. (Both times) I still have not received a simple answer to a simple question that is...if a vehicle was dispatched for my vehicle then why did they not pickup my vehicle? Allegiant still has my number,they still have the ability to call me and discuss this,however they have not. When I call they never return my calls. They can call me today if they choose my cell # is ###-###-####. I have not given any negative feedback to Uship or anywhere else and I never held it against Allegiant not being able to find a driver to accommodate this transport being in an off the beaten path such as Cullman AL  ,However they sure are not entitled to a $250.00 deposit. I don't understand why a business of this size would not want to try and resolve a complaint with a simple 5 minute phone call from me or at least return my calls. [redacted]
  this 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I was very pleased with Allegiant Auto Logistics. Pick up and delivery was fast and efficient. My car arrived 2 days earlier than the expected delivery date with no damages and all contents were intact. The driver, Antonio, was also very considerate to pick up my car at the most convenient area where I could drop my car off. I definitely recommend this company to anyone out there who is looking for a fast and reliable company for car transport. I'd give this company 6 stars out of 5.

I would like to address this complaint in regards to both issues. As I write this email I just got off the phone with the customer to apologize for...

the confusion on pricing and the disrespectful behavior he experienced over the phone.  In regards to price adjustments, well, there really isn't much Allegiant can do on this matter. As per my conversation with the customer, all of his suggestions to avoid a pricing issue have already been implemented. In fact, we have always made it clear to customers within our terms and conditions or uShip terms on our profile page that prices do adjust fast. Unfortunately this is the nature of our industry. If we price customers too high then we can't acquire any customers and we will never survive. If we price customers too low then no truck driver will accept our loads and we will never be able to execute any shipments. This is the catch 22 which we can never avoid. Nevertheless, the customer did indeed pay $300 more for the shipment than what we quoted. We tried to respectfully educate the customer about pricing, but this is difficult when we are dealing with multiple customers a day, all of whom demand certain rates. As for the disrespect over the phone. I expressed this to the customer already on the phone and I will reiterate my views in this email. This behavior is never acceptable. I almost find it hard to believe. We have a strict policy on ethics and a code of conduct. Furthermore I am the only owner of Allegiant and I would never say this to a customer. I am afraid the customer was frustrated with the entire pricing situation and/or confused by the responses he has received after dealing with  multiple brokers, but what's for certain is that Allegiant Auto Logistics has only one owner, myself, and this behavior would never be committed by me or by any employee on my behalf. If this did in fact occur from an Allegiant employee we are willing to consider any possible solution to rectify the situation.  Thank you kindly,  [redacted] Shipping Agent Allegiant  ###-###-####

First and foremost, [redacted] was a gentleman and a wonderful customer from start to finish. We advised [redacted], the customer, as we advise all our customers, how important it is to be 100% honest and accurate with the size and weight of vehicles. Dimensions are crucial and pivotal to the...

transport process. The customer's vehicle was much larger than described and the carrier arrived to the pick up location only to discover the vehicle's size and condition may put the carrier at risk. The carrier must comply with DOT/FMCSA weight regulations and the customer's vehicle was pushing these limits. The carrier requested the additional $400 due to the weight of the vehicle. The customer warned Allegiant about this issue and we strongly advised [redacted] to not pay this carrier his requested fee. [redacted] went against our advise. This is certainly an unfortunate situation. Our position is simple. We price our customers based on the details they provide. Mistakes to occur from time to time and that is fine, this is a natural part of our business, but when [redacted] gave permission to the carrier to pick up his vehicle, he signed off on the price adjustment with the carrier and signed the BOL. At this point Allegiant's powers are limited and our advice overlooked. Please consider all of the comments we are making. We take our roles in the shipment process very serious and we want nothing but the best for our customers.

I'm afraid Allegiant has said all we can in our defense in regards to this matter. The customer will receive a the amount he requests in credit for future shipments. This is the best we can offer to rectify the situation.  Thanks, Team Allegiant.