Allegiant Auto Logistics

This is not evidence that the carrier actually drove this vehicleAgain, this is a matter for the policeAllegiant fully supports the customer making a claim to law enforcement. Thanks,Allegiant

This is not evidence that the carrier actually drove this vehicleAgain, this is a matter for the policeAllegiant fully supports the customer making a claim to law enforcement. Thanks,Allegiant

Beware of this company, they charged $to my credit card saying I agreed to a carrier
(they were supposed to contact me with a specific price first) when I did notQuoted me a price and said they dispatched a shipper but it was for more manyThese auto shipping brokers are crooks!!! I was in a bind and they got me by getting my credit card, terrible company, will never use a shipping broker again!!

Thank you for the responseUnfortunately the customer is requesting unreasonable demands and we have made our official remarks regarding this customer's complaintOur response is the same for all of the complaints this customer is writing about usThank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They are not agreeing to refund the money charged for no services provided
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Thank you for the feedbackUnfortunately the location of this customer's vehicle is a very desolate areaWe are currently doing all we can to help our customer, given our limited budgetWe will stop at nothing to serve and satisfy our customers to the best of our
abilities.? ? Sincerely,Allegiant Support Team

I would like to address this complaint in regards to both issuesAs I write this email I just got off the phone with the customer to apologize for
the confusion on pricing and the disrespectful behavior he experienced over the phone.? In regards to price adjustments, well, there really isn't much Allegiant can do on this matterAs per my conversation with the customer, all of his suggestions to avoid a pricing issue have already been implementedIn fact, we have always made it clear to customers within our terms and conditions or uShip terms on our profile page that prices do adjust fastUnfortunately this is the nature of our industryIf we price customers too high then we can't acquire any customers and we will never surviveIf we price customers too low then no truck driver will accept our loads and we will never be able to execute any shipmentsThis is the catch which we can never avoidNevertheless, the customer did indeed pay $more for the shipment than what we quotedWe tried to respectfully educate the customer about pricing, but this is difficult when we are dealing with multiple customers a day, all of whom demand certain rates As for the disrespect over the phoneI expressed this to the customer already on the phone and I will reiterate my views in this emailThis behavior is never acceptableI almost find it hard to believeWe have a strict policy on ethics and a code of conductFurthermore I am the only owner of Allegiant and I would never say this to a customerI am afraid the customer was frustrated with the entire pricing situation and/or confused by the responses he has received after dealing with ? multiple brokers, but what's for certain is that Allegiant Auto Logistics has only one owner, myself, and this behavior would never be committed by me or by any employee on my behalfIf this did in fact occur from an Allegiant employee we are willing to consider any possible solution to rectify the situation.? Thank you kindly,? *** *** Shipping Agent Allegiant? ###-###-####?

Allegiant has already made several attempts on and off the Revdex.com platform in hopes to resolve this customers issuesWe have exhausted all of our options and we have no further responses to giveThank you for your time.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
A carrier is blacklisting our vehicles due to this disruptionIn other words, our reputation is threatened for dispatching bad loads to carriers.? My other vehicle was picked up without incident, therefore, I am unsure how this pertains to me.? Any insurance company is better positioned to reimburse the customer for this amount than Allegiant due to the scale and scope of their businessOur services have been rendered and the cost of operating and handling of the customer will not be reimbursed to our company although we still performed our agreed upon duty.? ? This has nothing to do with an insurance company, however, this has everything to do with a poorly written refund policyAllegiant is willing to credit the customer twice the dollar amount in future shipment(s)This credit can be applied to the customer or any referral, friend or family member.? ? I will not be conducting any other business with this companyNor will I encourage my friends and family members to do soA credit is not desiredI would like a refund as requested.? We implement our policies in order to remain operationalOur ultimate obligation is to not only serve our customers, but our partners and our employees; to sustain ourselves for the long termWe have strict policies in order to do soPlease understand our positionWe are wrongly accused for any misconduct and the insurance company involved should resolve this matter.? ? Please state Allegiant's "strict" policyI have yet to be advised of what this policy states, other that what I previously outlined in my ? ? ? ? ? ? ? response.?
?
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:If manager's name wasn't Josh, then it was John (my mistake)I spoke with the manager at Allegiant by phone and he agreed the evidence indicated the carrier DID USE MY CAR IN A WAY NOT ALLOWED BY THE CONTRACT, INCLUDING DRIVING IT MILES AND THROUGH TOLLS IN FLORIDA AND LINCOLN TUNNELI have called the police and they will take the claim, calling this "illegal taking"Please see attached email messages with the manager at AllegiantI NEVER requested to be fully reimbursed for the shipmentRather, I requested compensation for used tolls and mileageI hoped to reconcile this matter nicely; never wishing to take it to Revdex.com and certainly not to the policeI gave Allegiant more than sufficient time to make this right.? ?
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
The business is trying to dodge responsibility and makes incompatible claims: that it's a completely different business and the old business "failed", that it has a "different" management team, that it can offer a credit for shipping while claiming to now be a different company (zero value to me as I have nothing to ship and wouldn't want to ship with them, and I clearly indicated that they need to provide a refund)I see the business having the same name, the same address, and their claim of "different management" being a matter internal to Allegiant that is irrelevant to the dispute and further confirming that it's still the same company.? The offer for a credit indicates that they know fully well that they did not act fairly per the original complaint and I still insist on a full refund.? ?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

*** * ***? Unfortunately this story is inaccurate and unwarrantedAccording to our carrier (Name:My Car Auto Transport Inc? Contact:? Alex and Claudia? Phone:? ###-###-####) the customer's remarks are falseAllegiant has received NO evidence suggesting this event is
true what so ever and the carrier was involved.? Allegiant works very hard to maintain a healthy relationship with customers AND carriers and we find this review upsetting, especially if there's reason for doubt this ever occurred due to behavior committed by our carrier partnerRachel has made many complaints and suggested our company reimburse her for the entire shipment cost, meanwhile our agents worked very hard to secure her a carrier and resolve this matter with the carrierSome customers are clever enough to make claims assuming they will receive a full refundThe fact of the matter is our small business cannot submit to the will of a customer's statementA full reimbursement would be unjustified and irrelevent.? IF this event did indeed occur, we strongly suggest calling the police.This is a matter for the police not Allegiant and we fully support that moveIt would be highly inappropriate for Allegiant to reimburse the customer or make any accusations in regards the carrier's performance Furthermore, what reason does the carrier have to do what the customer is suggesting? What value is there for the carrier if these accusations are true? What does the carrier gain? This entire situation is unfathomable and unbelievableHowever we will do whatever we must to help Rachel with this situationWe will stop at nothing to support our customers, win their respect, and treat them with the same level of respect we kindly ask from our carriers and customers.? ? RegardsAllegiant Support Team

*** * ***? ? We would be more than happy to provide the carrier's insurance informationThis happen from time to timeYes, mistakes happen in our industryTransportation comes with mistakes, as one may imaginePlease contact our office at your earliest convenience
###-###-####.? Thank you kindly,Allegiant Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? *** and have determined that my complaint has NOT been resolved because:
While they state my account of the issues at hand are incorrect, this is not the truth as my written complaint was wholly accurate and can be verified by others that were with me at the time of the phone call, and with copies of the email correspondence from 12/**/16.? While there is nothing that can be done at this point to "resolve" the issue, their reply just proves the point that they truly don't care about their customers.? Regardless, at this point there is nothing further that can be done, the complaint will be on record and I guess there is nothing else that can be accomplished since they are unwilling to admit fault, or even a basic apology for their actions or responses.? I never said I did not enter my information, I stated that I did.? The issue at hand was the repeated phone calls, even after asking them to not call me, and the horrendous attitude that I received both over the phone, and it written correspondence with them on 12/**/16.?
?
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedI would like to receive this in a letter or something from the business stating this so I can have it for my records
Sincerely,
*** ***
?

Revdex.com:At this time, I have not been contacted by Allegiant Auto Logistics? regarding complaint ID ***.Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]That is a flat out LIE! Allegiant has not made one single attempt to resolve this outside of the Revdex.comTo this day and from the start Allegiant has not once called me or returned any of my many callsThey never once explained why they did not pick up my vehicle if they as they said dispatched a driver! I called Garland Sea transport and they contacted Old School Restorations and arranged a pick up time and then dispatched a driver and picked up my vehicle within hours and delivered in another hours with only one phone callThat is how its done! All Allegiant did was post it for any drivers in the area and the only two that inquired about the pickup could not? accommodate as THEY CHOOSE not to wait!?
?
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[our Answer Here]   I hired Allegiance to haul a ford 150 truck from Oregon to ohio , Allegiance then brokered the job to [redacted] picked up the truck from who I purchased it from, Goeff P[redacted] hauled the truck on a single truck or a single trailer to his storage yard, then told me he could not haul it any further. I then called Allegiance to see why not, allegiance , Tony, Dispatch, said he would work on it. Eventually ,[redacted] said they could haul it. The driver for [redacted], Rob, said he had no trouble with it, But that Victor would not release the truck to Rob unless he got money for hauling it , The $400.00 that is in question. My truck was basically held in impound, rob The driverhad a schedule to follow.So basically I in no way shape or form hired [redacted]. Allegiance auto did, therefoe they are liable for the $400.00. My contact was with Allegiance transport not [redacted]. Once again Rob from [redacted] had no trouble with any weight matters or lenghth matters, he knew how to load it properly on a multicar hauler and that's how I received it. Rob & myself. we had the truck unloaded within minutes with no trouble or complication.  Thank you, [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This company has wasted me a couple weeks and only plays games trying to get me to pay more for a car shipment. First I was called by Mathew, he offered to ship my car and gave me a quote, I greed without debate nor bargaining, he gets my credit card info and submits the order. A week later he calls and tells me he wanted to charge more money because he thought my car was smaller. A few days later I call to speak with a manager he picks up and phone and says he is the manager, I refuse and ask for the manager, he transfer me to 'Carlos' who says he is the manager (I know he is a salesman because he tried to sell me the service before). I tell Carlos I want to speak with his manager, he says that's all I get right now. Then leaves me on hold then hangs out.

This is certainly an unfortunate complaint and by far the most serious one of the three our company has received. I must start off by admitting my state of confusion, particularly in concert with the following line; John T[redacted] (supposedly the owner of the company) was my contact...

point. There is only one owner of this company and that is the same person writing this response, Matthew G[redacted]. Allow me to add context to this situation before I explain A) my theory as to why this customer is so frustrated and B) how Allegiant will rectify the situation.  Auto Transport is a very niche market with many businesses (all of whom are considered small by any business metrics and we are all fighting for survival, chasing the same customer which I've heard figures as little as 100,000 customers per month) Allegiant focuses on consumer shipments, customers buying, selling, or relocating vehicles. We operate off of a website called [redacted] which can be compared to [redacted], but with a focus on shipping/transportation/freight markets. Allegiant does indeed operate off [redacted] and generates nearly 50% of our revenue through this website, but what's important is [redacted] payout policy. Allegiant does NOT accept credit cards from uShip customers. I'm concerned that this customer may have experienced a difficult shipment due to the simple fact that Kent is clever and he may have hired multiple broker businesses simultaneously to connect him to a driver. This is, unfortunately, common in our industry. However this is counterproductive. 90% of our industry, if not more, network off of a single website. Brokers, dealers, and carriers all find each other through one website and when carriers see one customer working with multiple companies simultaneously this creates a problematic outcome. Carriers increase rates on demand, without warning. Carriers will commit, but remain fickle and seek other customers. They do this because they fear the customer's vehicle, in our case Kent, may go with a competing carrier and the driver will have lost out on the job plus waste money on gas. This is relevant to our shipment because a lot of the customer's facts as far as customer support seem extremely convoluted and it bares striking resemblance to customers we deal with on a weekly basis who do exactly that; hire multiple broker companies simultaneously. We try hard to win a customer and we try hard to bend to their will, but we are faced with unreasonable customer demands, a feirce competitive landscape, and finally a fragmented trucking industry. We try our best to align everything in order to satisfy the customer, offer a true end to end service, yet as we have learned in this case, we are not always successful.  My second point I would like to address is the charge of this customers credit card. We assign an employee to confirm deposits have been collected and transactions are complete. As the complaint says, most of these terms were expressed over the phone, we misread the order form and the terms of this particular agreement. We had an order form which stated the agreed tariff was $950. This is what our employee saw when they made the $100 charge of the deposit. However, there is no contract to back this up, therefore we refunded the customer $100. I personally sent an email to apologize for the disruptive experience and Allegiant refunded the customer $100. This is an irregular situation and I will personally see to it that we never make this mistake again. Thanks you! Matt G[redacted] Shipping Agent ###-###-####