Allegiant Auto Logistics

Thank you *** for your feedbackWe are continuously looking to improve our service and the only way to enhance our customers' experience is by honest criticism of where we may have dropped the ball or missed an opportunity to be truly greatAfter reading your review there are a few holes in your
argument and details we must point outWe acquired *** as a customer on 6/*/and within hours secured a carrier to pick up his vehicleThe carrier made multiple calls to both the customer on pick up and delivery (this is typical protocol and Allegiant is not seeking support for this basic action), which slightly contradicts the story *** is tellingAllegiant made a strong effort to serve this customer, but it was very difficult due to the customer's changing demands and lack of flexibility with schedulingAttached is the order history and order form*** agreed to our terms of serviceAllegiant worked hard to secure multiple carriersAllegiant lived up to our agreement. Thank you,Allegiant

This claim is just completely falseYes, there was an unfortunate incidentWhat's even more unfortunate is the way in which this customer has handled the entire situationWe dispatch this customer's vehicle to a carrierThe carrier damaged the vehicleAllegiant responded to dozens of calls and
emailsWe gave the customer the carrier's insuranceThis customer is making every effort to damage our online presencePlease see the attached thread of communication. uShip is the website where Allegiant found and acquired the customerWe were hired to broker his transportWe thoroughly screened the carrierWe provided the customer with insurance informationThere has been over emails in regard to this matter, which can be seen in the attachment titled "Duran B***." You can also clearly see we sent Duran the carrier's insurance informationPlease note, this was a very emotional and difficult case for all partiesAllegiant was subjected to insults and threats by the customer immediatelyWe can provide this evidence as well This was an unfortunate situation to say the least, but there is a professional way to conduct oneself in the event of an accident. Please consider our argumentWe wish to have a good standing with the Revdex.comWe have already rectified our previous claims and we will comply with all Revdex.com policies in order to close this case immediately. Matt Shipping Agent *** ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The company states the charges are justified with informationFirst of all, I changed no information from what I had originally told them until THEY suggested I move the pickup point to a more urban location to expedite a carrier accepting the transport because I needed the vehicle picked up ASAPI agreed to accept delivery at a location minutes from where I originally wanted at THEIR request for driver convenience and they did not adjust the priceAs for dispatching multiple carriers, none of them would accept the transport and therefore did not get paid so there would be no expense to the companyI stand by the fact I received no service and was charged $for nothingIn their response they compare the fee to a cancelation fee at a hotel or something but the difference is, you are told up front from a hotel that if you cancel within a certain time frame you will be charged because there is no time to resell the room but in this case, they are out nothing from the cancellationLastly, my biggest issue is the sneaky dishonest tactics that were used to get me to list with them obviously knowing that the final outcome would be increased costs and time from what was told to move the vehicle and if you try and use alternative means because you are on to what they are doing, they are going to charge you an arbitrary fee for doing nothingThe ironic part of this is their "salesman"(scammer) told me I should never have to pay a fee if nothing was transported when he got to switch with them and told me Allegiant would never charge anyone if they didn't get the vehicle shippedWhat a bunch of bull%$@# and unfortunately I believed himAt least the company he told me was a scam refunded my money when they didn't ship my vehicle and I cancelled with themI would say this makes Allegiant a bigger scam company than the one they told me wasIt is too bad as I did ship a vehicle through them once without issueLuckily a carrier picked up the vehicle for the original price I was quotedIf they had simply refunded my money or not charged me originally for doing nothing, I wouldn't have been happy but would not feel the need to make others aware of their promises and misrepresentationHopefully this keeps others from falling prey to this scam and prevents others from losing their hard earned money
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am attaching screen shots that prove that they made a mistake by dispatching and charging me days before the set day The first attachement is an email confirmation dated March *** 2017, were allegiant confirm the starting day the car would be picked up: "on or after 03/**/17."the second attachment is an email signed by Matthew G*** on March *** were they confirmed that money had been withdrawn from by bank accountMarch *** not March *** as the previous email stated.the third is a text conversation I had with Michael (as I explained on my last Revdex.com response)He acknowledge that it was dispatched on the wrong day and told me to disregardHe then asked me if my car was still going to be available on SaturdayService that then was never provided.Because Allegiant withdrew money from my bank account days before the march ***, and a service was never provided on or after the set day, I demand a refund of the amount charged.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Car shipped from Philidelphia to HoltenGreat price on timeThanks, ***

Very pleasedOnce Allegiant found a driver, the process was fastTook days to ship, Florida to ColoradoI recommend being proactiveCall them immediately to setup everything and specify what you're looking for, timeframe, and be adamant about pickup and drop-off locationsDo the same with the driver once you're paired with them, if there's a problem, contact Allegiant and they will find another driver who willCommunication could be better all around, but happy with the turnout

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]This offer is unacceptable, I do not appreciate doing business with people that handle their situations this wayTherefore that is why I'm the sixth unsatisfied customer on their list!!!!!!!!!!! Feel free to contact me at ###-###-#### or ###-###-####.
Sincerely,
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** * *** Unfortunately this comment is unwarranted and inaccurateOur agents only call customers whom of which enter detailed personal information about their shipmentIt's our duty to make courtesy calls to customers and consult with them regarding their shipping needsThe
content of the phone call, which you described in your review is inaccurate and we wish you were more honest with your criticism. Thank you,Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
While they state my account of the issues at hand are incorrect, this is not the truth as my written complaint was wholly accurate and can be verified by others that were with me at the time of the phone call, and with copies of the email correspondence from 12/**/16. While there is nothing that can be done at this point to "resolve" the issue, their reply just proves the point that they truly don't care about their customers. Regardless, at this point there is nothing further that can be done, the complaint will be on record and I guess there is nothing else that can be accomplished since they are unwilling to admit fault, or even a basic apology for their actions or responses. I never said I did not enter my information, I stated that I did. The issue at hand was the repeated phone calls, even after asking them to not call me, and the horrendous attitude that I received both over the phone, and it written correspondence with them on 12/**/16.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This is literally the worst experience as a consumer ever in the U.SAfter signing the contact, they will arise the price and told you the driver asked for it, which is NOT TRUE! Then you said you won't accept this unreasonable price arise, ok, the agent told you that then you could wait without any guarantee of the next driver or you could cancel it without any trouble! There is little time left for my moving, so I cancel itThen, a large amount of cancellation fee comes to my credit account !!! When you argue with the agent, they will tell you it's all in that five-page contact! Even though they never mention it personally! They never warn you about any fee! The suggestion is, read the terms again and again, no matter how busy you are, and never believe what they told you via the phone (no charge of the credit card guarantee is a joke!) READ THE TERMS !

This situation is pretty open and shutThe customer hired our firm to dispatch his vehicle to a car carrierWe found multiple carriersThe customer continued to change plans at the last minutePlease see the attachmentAAL lived up to our agreementWe are willing to offer the customer a 10%
credit to a future shipmentThank you for choosing Allegiant Auto Logistics.

Attached are three documents:1) The Bill of Lading - this is the receipt from time of delivery of car in NJAt center of page you can see the mileage at time of pick up and time of deliveryCar was driven miles, but my contract with Allegiant indicates car would not be driven AT ALL, but would travel only on a trailer.2) Sunpass activity ledger (this is the toll payment program in FL, where the car was picked up). 3) The toll violation from EZ pass (attachments_It appears the car was driven through the Lincoln tunnel on 9/*/at 3:41pmThe car was delivered to us on 9/** at 6:15pm - THEREFORE IT IS CLEAR THE DRIVER WAS USING/DRIVING THE CAR (not on the truck) ON THE DAY PRIOR TO DELIVERYThe violation totals $54.75. I wish to be compensated for tolls used on Sunpass activity ledger and EZ-pass violation, as well as for mileage used

This claim is just completely falseYes, there was an unfortunate incidentWhat's even more unfortunate is the way in which this customer has handled the entire situationWe dispatch this customer's vehicle to a carrierThe carrier damaged the vehicleAllegiant responded to dozens of calls and
emailsWe gave the customer the carrier's insuranceThis customer is making every effort to damage our online presencePlease see the attached thread of communication. uShip is the website where Allegiant found and acquired the customerWe were hired to broker his transportWe thoroughly screened the carrierWe provided the customer with insurance informationThere has been over emails in regard to this matter, which can be seen in the attachment titled "Duran B***." You can also clearly see we sent Duran the carrier's insurance informationPlease note, this was a very emotional and difficult case for all partiesAllegiant was subjected to insults and threats by the customer immediatelyWe can provide this evidence as well This was an unfortunate situation to say the least, but there is a professional way to conduct oneself in the event of an accident. Please consider our argumentWe wish to have a good standing with the Revdex.comWe have already rectified our previous claims and we will comply with all Revdex.com policies in order to close this case immediately. Matt Shipping Agent *** ###-###-####

This claim is just completely falseYes, there was an unfortunate incidentWhat's even more unfortunate is the way in which this customer has handled the entire situationWe dispatch this customer's vehicle to a carrierThe
carrier damaged the vehicleAllegiant responded to dozens of calls and emailsWe gave the customer the carrier's insuranceThis customer is making every effort to damage our online presencePlease see the attached thread of communication. uShip is the website where Allegiant found and acquired the customerWe were hired to broker his transportWe thoroughly screened the carrierWe provided the customer with insurance informationThere has been over emails in regard to this matter, which can be seen in the attachment titled "Duran B***." You can also clearly see we sent Duran the carrier's insurance informationPlease note, this was a very emotional and difficult case for all partiesAllegiant was subjected to insults and threats by the customer immediatelyWe can provide this evidence as well This was an unfortunate situation to say the least, but there is a professional way to conduct oneself in the event of an accident. Please consider our argumentWe wish to have a good standing with the Revdex.comWe have already rectified our previous claims and we will comply with all Revdex.com policies in order to close this case immediately. Matt Shipping Agent *** ###-###-####

To whom it may concern, We appreciate this claim and we would like the opportunity to respondAllegiant exhausts a great deal of time, energy, and resources into brokering deals for transportation, which all come at a great cost to our companyWe strongly feel this claim should be presented
towards an insurance company specialized in these matters, not our firmAllegiant must adhere to our designed policies in order to sustain our business through the years and continue to serve future and existing customersThe order form is clear in regards to these situationsAlthough the situation is unfortunate, Allegiant cannot afford to pay for mistakes and mishaps beyond our company's controlWhen the claim is directly reflective of Allegiant's behavior we will certainly stand up and own our mistakes and reimburse the customer or rectify the situation in a professional and diplomatic wayAgain, only when Allegiant is directly involved in the case or to blame for the matterPlease see the attached order form, which should further defend our claim, and carefully consider our position Thank youAllegiant

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They are not agreeing to refund the money charged for no services provided
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

*** *** We are terribly sorry you had a poor experience and your vehicle was stolenDue to the fact that we have spent countless hours on this case, Allegiant will credit you or any referral $in broker feesThat's right, $in credit for future shipmentsI hope the insurance company finds resolution to this matter immediatelyWe are very happy to hear nobody was injured during this incident. Thank youAllegiant Support Team

I would like to address
this complaint in regards to both issuesAs I write this email I just got off the phone with the customer to apologize for the confusion on pricing and the disrespectful behavior he experienced over the phone. In regards to price adjustments, well, there really isn't much Allegiant can do on this matterAs per my conversation with the customer, all of his suggestions to avoid a pricing issue have already been implementedIn fact, we have always made it clear to customers within our terms and conditions or uShip terms on our profile page that prices do adjust fastUnfortunately this is the nature of our industryIf we price customers too high then we can't acquire any customers and we will never surviveIf we price customers too low then no truck driver will accept our loads and we will never be able to execute any shipmentsThis is the catch which we can never avoidNevertheless, the customer did indeed pay $more for the shipment than what we quotedWe tried to respectfully educate the customer about pricing, but this is difficult when we are dealing with multiple customers a day, all of whom demand certain ratesAs for the disrespect over the phoneI expressed this to the customer already on the phone and I will reiterate my views in this emailThis behavior is never acceptableI almost find it hard to believeWe have a strict policy on ethics and a code of conductFurthermore I am the only owner of Allegiant and I would never say this to a customerI am afraid the customer was frustrated with the entire pricing situation and/or confused by the responses he has received after dealing with multiple brokers, but what's for certain is that Allegiant Auto Logistics has only one owner, myself, and this behavior would never be committed by me or by any employee on my behalfIf this did in fact occur from an Allegiant employee we are willing to consider any possible solution to rectify the situation. Thank you kindly, *** *** Shipping Agent Allegiant ###-###-####