Allegiant Auto Logistics

I'm afraid Allegiant has said all we can in our defense in regards to this matterThe customer will receive a the amount he requests in credit for future shipmentsThis is the best we can offer to rectify the situation Thanks, Team Allegiant

Thank you for the feedbackUnfortunately the location of this customer's vehicle is a very desolate areaWe are currently doing all we can to help our customer, given our limited budgetWe will stop at nothing to serve and satisfy our customers to the best of our abilities.? ? Sincerely,Allegiant Support Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: The business is trying to dodge responsibility and makes incompatible claims: that it's a completely different business and the old business "failed", that it has a "different" management team, that it can offer a credit for shipping while claiming to now be a different company (zero value to me as I have nothing to ship and wouldn't want to ship with them, and I clearly indicated that they need to provide a refund)I see the business having the same name, the same address, and their claim of "different management" being a matter internal to Allegiant that is irrelevant to the dispute and further confirming that it's still the same company.? The offer for a credit indicates that they know fully well that they did not act fairly per the original complaint and I still insist on a full refund.? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

I was very pleased with Allegiant Auto LogisticsPick up and delivery was fast and efficientMy car arrived days earlier than the expected delivery date with no damages and all contents were intactThe driver, Antonio, was also very considerate to pick up my car at the most convenient area where I could drop my car offI definitely recommend this company to anyone out there who is looking for a fast and reliable company for car transportI'd give this company stars out of

I would like to address this complaint in regards to both issuesAs I write this email I just got off the phone with the customer to apologize for the confusion on pricing and the disrespectful behavior he experienced over the phone.? In regards to price adjustments, well, there really isn't much Allegiant can do on this matterAs per my conversation with the customer, all of his suggestions to avoid a pricing issue have already been implementedIn fact, we have always made it clear to customers within our terms and conditions or uShip terms on our profile page that prices do adjust fastUnfortunately this is the nature of our industryIf we price customers too high then we can't acquire any customers and we will never surviveIf we price customers too low then no truck driver will accept our loads and we will never be able to execute any shipmentsThis is the catch which we can never avoidNevertheless, the customer did indeed pay $more for the shipment than what we quotedWe tried to respectfully educate the customer about pricing, but this is difficult when we are dealing with multiple customers a day, all of whom demand certain rates As for the disrespect over the phoneI expressed this to the customer already on the phone and I will reiterate my views in this emailThis behavior is never acceptableI almost find it hard to believeWe have a strict policy on ethics and a code of conductFurthermore I am the only owner of Allegiant and I would never say this to a customerI am afraid the customer was frustrated with the entire pricing situation and/or confused by the responses he has received after dealing with ? multiple brokers, but what's for certain is that Allegiant Auto Logistics has only one owner, myself, and this behavior would never be committed by me or by any employee on my behalfIf this did in fact occur from an Allegiant employee we are willing to consider any possible solution to rectify the situation.? Thank you kindly,? [redacted] Shipping Agent Allegiant? ###-###-####?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] First of all Allegiant never once called me or Old school Restorations the only calls made were to Old school restorations from the driver that inquired about a vehicle pickup,however the business was closed and the driver could not wait(Both times) I still have not received a simple answer to a simple question that is...if a vehicle was dispatched for my vehicle then why did they not pickup my vehicle? Allegiant still has my number,they still have the ability to call me and discuss this,however they have notWhen I call they never return my callsThey can call me today if they choose my cell # is ###-###-####I have not given any negative feedback to Uship or anywhere else and I never held it against Allegiant not being able to find a driver to accommodate this transport being in an off the beaten path such as Cullman AL ,However they sure are not entitled to a $depositI don't understand why a business of this size would not want to try and resolve a complaint with a simple minute phone call from me or at least return my calls [redacted] this In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

[redacted] Unfortunately this comment is unwarranted and inaccurateOur agents only call customers whom of which enter detailed personal information about their shipmentIt's our duty to make courtesy calls to customers and consult with them regarding their shipping needsThe content of the phone call, which you described in your review is inaccurate and we wish you were more honest with your criticism Thank you,Support Team

Attached are three documents:1) The Bill of Lading - this is the receipt from time of delivery of car in NJAt center of page you can see the mileage at time of pick up and time of deliveryCar was driven miles, but my contract with Allegiant indicates car would not be driven AT ALL, but would travel only on a trailer.2) Sunpass activity ledger (this is the toll payment program in FL, where the car was picked up)3) The toll violation from EZ pass (attachments_It appears the car was driven through the Lincoln tunnel on 9/*/at 3:41pmThe car was delivered to us on 9/ [redacted] at 6:15pm - THEREFORE IT IS CLEAR THE DRIVER WAS USING/DRIVING THE CAR (not on the truck) ON THE DAY PRIOR TO DELIVERYThe violation totals $I wish to be compensated for tolls used on Sunpass activity ledger and EZ-pass violation, as well as for mileage used

I would like to address this complaint in regards to both issuesAs I write this email I just got off the phone with the customer to apologize for the confusion on pricing and the disrespectful behavior he experienced over the phone In regards to price adjustments, well, there really isn't much Allegiant can do on this matterAs per my conversation with the customer, all of his suggestions to avoid a pricing issue have already been implementedIn fact, we have always made it clear to customers within our terms and conditions or uShip terms on our profile page that prices do adjust fastUnfortunately this is the nature of our industryIf we price customers too high then we can't acquire any customers and we will never surviveIf we price customers too low then no truck driver will accept our loads and we will never be able to execute any shipmentsThis is the catch which we can never avoidNevertheless, the customer did indeed pay $more for the shipment than what we quotedWe tried to respectfully educate the customer about pricing, but this is difficult when we are dealing with multiple customers a day, all of whom demand certain ratesAs for the disrespect over the phoneI expressed this to the customer already on the phone and I will reiterate my views in this emailThis behavior is never acceptableI almost find it hard to believeWe have a strict policy on ethics and a code of conductFurthermore I am the only owner of Allegiant and I would never say this to a customerI am afraid the customer was frustrated with the entire pricing situation and/or confused by the responses he has received after dealing with multiple brokers, but what's for certain is that Allegiant Auto Logistics has only one owner, myself, and this behavior would never be committed by me or by any employee on my behalfIf this did in fact occur from an Allegiant employee we are willing to consider any possible solution to rectify the situation Thank you kindly, [redacted] Shipping Agent Allegiant ###-###-####

First and foremost, [redacted] was a gentleman and a wonderful customer from start to finishWe advised [redacted] ***, the customer, as we advise all our customers, how important it is to be 100% honest and accurate with the size and weight of vehiclesDimensions are crucial and pivotal to the transport processThe customer's vehicle was much larger than described and the carrier arrived to the pick up location only to discover the vehicle's size and condition may put the carrier at riskThe carrier must comply with DOT/FMCSA weight regulations and the customer's vehicle was pushing these limitsThe carrier requested the additional $due to the weight of the vehicleThe customer warned Allegiant about this issue and we strongly advised [redacted] to not pay this carrier his requested fee [redacted] went against our adviseThis is certainly an unfortunate situationOur position is simpleWe price our customers based on the details they provideMistakes to occur from time to time and that is fine, this is a natural part of our business, but when [redacted] gave permission to the carrier to pick up his vehicle, he signed off on the price adjustment with the carrier and signed the BOLAt this point Allegiant's powers are limited and our advice overlookedPlease consider all of the comments we are makingWe take our roles in the shipment process very serious and we want nothing but the best for our customers

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] First of all, the attachment was blank In addition, the refund and cancellation policy does not clearly cover situations like mineSection C clearly states all cancellations have to be requested “in writing via email sent to [redacted] Allegiant does not accept or honor cancellations made via phone callThe subject line of the e-mail must read “Cancellation” otherwise Allegiant cannot honor the cancellation.” There is no e-mail where I cancelled my shipment Finally, section E further asserts, "If a Customer decides to cancel the shipping order after a Carrier has been assigned, $or deposit, whichever is greater, will be assessed..." Again, I DID NOT cancel my orderIn Joyce's response to me she claims that I cancelled my orderI challenge anyone in the business to find a correspondence where I asked for services not to be renderedThis is not a matter for an insurance company to settle, it's a matter of poor customer service In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

I'm afraid Allegiant has said all we can in our defense in regards to this matterThe customer will receive a the amount he requests in credit for future shipmentsThis is the best we can offer to rectify the situation.
Thanks,
Team Allegiant

I'm afraid Allegiant has said all we can in our defense in regards to this matterThe customer will receive a the amount he requests in credit for future shipmentsThis is the best we can offer to rectify the situation. Thanks, Team Allegiant.

*** * ***
We would be more than happy to provide the carrier's insurance informationThis happen from time to time
Yes, mistakes happen in our industryTransportation comes with mistakes, as one may imaginePlease contact our office at your earliest convenience###-###-####.
Thank you kindly,
Allegiant Support Team

Worst company
They make you sign the contract and will never ship your car and when you try to cancel they charge you $fee
It is a fraud company

This is certainly an unfortunate complaint and by far the most serious one of the three our company has receivedI must start off by admitting my state of confusion, particularly in concert with the following line; John
T*** (supposedly the owner of the company) was my contact point. There is only one owner of this company and that is the same person writing this response, Matthew G***Allow me to add context to this situation before I explain A) my theory as to why this customer is so frustrated and B) how Allegiant will rectify the situation. Auto Transport is a very niche market with many businesses (all of whom are considered small by any business metrics and we are all fighting for survival, chasing the same customer which I've heard figures as little as 100,customers per month) Allegiant focuses on consumer shipments, customers buying, selling, or relocating vehiclesWe operate off of a website called *** which can be compared to ***, but with a focus on shipping/transportation/freight marketsAllegiant does indeed operate off *** and generates nearly 50% of our revenue through this website, but what's important is *** payout policyAllegiant does NOT accept credit cards from uShip customersI'm concerned that this customer may have experienced a difficult shipment due to the simple fact that Kent is clever and he may have hired multiple broker businesses simultaneously to connect him to a driverThis is, unfortunately, common in our industryHowever this is counterproductive90% of our industry, if not more, network off of a single websiteBrokers, dealers, and carriers all find each other through one website and when carriers see one customer working with multiple companies simultaneously this creates a problematic outcomeCarriers increase rates on demand, without warningCarriers will commit, but remain fickle and seek other customersThey do this because they fear the customer's vehicle, in our case Kent, may go with a competing carrier and the driver will have lost out on the job plus waste money on gasThis is relevant to our shipment because a lot of the customer's facts as far as customer support seem extremely convoluted and it bares striking resemblance to customers we deal with on a weekly basis who do exactly that; hire multiple broker companies simultaneouslyWe try hard to win a customer and we try hard to bend to their will, but we are faced with unreasonable customer demands, a feirce competitive landscape, and finally a fragmented trucking industryWe try our best to align everything in order to satisfy the customer, offer a true end to end service, yet as we have learned in this case, we are not always successful. My second point I would like to address is the charge of this customers credit cardWe assign an employee to confirm deposits have been collected and transactions are completeAs the complaint says, most of these terms were expressed over the phone, we misread the order form and the terms of this particular agreementWe had an order form which stated the agreed tariff was $This is what our employee saw when they made the $charge of the depositHowever, there is no contract to back this up, therefore we refunded the customer $I personally sent an email to apologize for the disruptive experience and Allegiant refunded the customer $This is an irregular situation and I will personally see to it that we never make this mistake againThanks you! Matt G*** Shipping Agent ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
First of all Allegiant never once called me or Old school Restorations the only calls made were to Old school restorations from the driver that inquired about a vehicle pickup,however the business was closed and the driver could not wait(Both times) I still have not received a simple answer to a simple question that is...if a vehicle was dispatched for my vehicle then why did they not pickup my vehicle? Allegiant still has my number,they still have the ability to call me and discuss this,however they have notWhen I call they never return my callsThey can call me today if they choose my cell # is ###-###-####I have not given any negative feedback to Uship or anywhere else and I never held it against Allegiant not being able to find a driver to accommodate this transport being in an off the beaten path such as Cullman AL ,However they sure are not entitled to a $depositI don't understand why a business of this size would not want to try and resolve a complaint with a simple minute phone call from me or at least return my calls***
this
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Unfortunately this claim made by our customer is and unwarrantedWe did not make any mistakesAllegiant honored our verbal and written agreementFurthermore, we are willing to offer a credit for a future shipment which is a very unconventional policy compared to other firms in our industryWe will continue to respond to this Revdex.com messages however our position will not changeWe take pride in our service and this is how we proudly serve 10,customers annually.

Dear *** ***, On behalf of Allegiant Auto Logistics we can offer you a shipping credit of $Please consider this offer which has no expiration or deadline for use. Thanks! -- Regards, Support Team PortKick *** *** ***
*** *** ***
***
*** ***

This situation is pretty open and shutThe customer hired our firm to dispatch his vehicle to a car carrierWe found multiple carriersThe customer continued to change plans at the last minutePlease see the attachmentAAL lived up to our agreementWe are willing to offer the customer a 10%
credit to a future shipmentThank you for choosing Allegiant Auto Logistics