AllHDD.com

Customer attempted to cancel their account during the period of time we were switching from a 6-month commitment to a cancel anytime policy.  The customer's account is now canceled, and if the customer was charged for their service past December 2014, we will refund those...

payments.Sincerely,WWE Network Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
We did not receive a replacement as the business claims. There has been no response to my queries regarding a replacement or refund. No tracking number of any kind or any proof of delivery of a replacement has been provided by the business.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I resubmitted more another serial number that was listed on the drive on Sept [redacted] and the response I received on Sept [redacted] was "we are checking with our warehouse on these serials. Thanks." but no one else has contacted me since them. The rate that you get back to the messages is painfully slow.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
It still took 3 weeks and although I am satisfied I finally got a refund. I most clarify that it was not customer service that was rude and unhelpful, it was the billing department! They then revoked my service out of nowhere on May 17th which was again 3 weeks after the situation, I just wanted them to be more courteous towards their customers! And one cs rep swore they did refund me and after I stated I have a email from them saying otherwise he changes his story and made my complaint priority which again was 3 weeks after I couldn't get even a call back. 
Sincerely,
[redacted]

This complaint has been resolved.  This customer has beengranted a Gift Subscription which will cover June 04, 2015 until June 04, 2016.He was billed for his regular subscription on June 01, 2015 and this amount of $9.99 has been refunded.  Sincerely,WWE...

Network Customer Service?

Screen shot of the item purchased.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10038431, and find that this resolution is satisfactory to me.
Sincerely,
Phillip Dodge

A refund for this unit has been issued to the customer via check. Please wait 5-7 days for the refund check to be delivered. Thank you.

WWE will reach out directly to fan to resolve.  WWE apologizes for any inconvenience.

We apologize that you had a difficulty using your gift card.  I will reach out to get the gift card number to determine why it is not working.  I apologize that customer service was not able to solve the issue with the gift card more quickly.Thank you,WWE Shop Customer...

Service

Mr. [redacted] has been contacted and we have cancelled the account and refunded all payments.  We apologize for any inconvenience caused by the misunderstanding of the timing of [redacted] and [redacted] on WWE Network.  As we always strive for excellence in customer service,...

we are particularly sorry if Mr. [redacted] was not given this when contacting Network Customer Service.
 
Sincerely,
WWE Network Customer Service

WWE Network has agreed to honor this customer's request to cancel their subscription and refund their $9.99 payment.  WWE Network Customer Service will reach out directly to customer to confirm cancellation.  We apologize for any inconvenience caused by this issue.
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Sincerely,
WWE Network Customer Service

Customer's package was sent via our [redacted], and a batch of packages shipping on November 24th seems to have been lost.  Customer's received tracking numbers and packages were shipped, but the packages did not arrive.  We reached out to the customer...

yesterday and replaced the order (free of charge) and are sending the order via [redacted] in hopes the customer receives early next week.
We apologize for the confusion in the order, but realize the boxes in this international shipment must have been lost.
Thank you,
[redacted] Customer Service

Revdex.com:At this time, my complaint, ID [redacted] regarding AllHDD.com has been resolved.
(By clicking "OK", your complaint will be closed as...

Resolved.)
Sincerely,
[redacted]

Order: [redacted]
 
The customer is entitled to the remaining refund via check. A check has been issued for the remaining $180.00 owed to [redacted].

Revdex.com:
At this time, I have not been contacted by AllHDD.com regarding complaint ID [redacted].
Sincerely,
[redacted]

Discontinued hard drive stock is very hard to maintain as there is never a constant supply from the manufacturer. We process our orders as a first come first serve basis. Unfortunately, a different customer placed an order for a larger quantity and we were unable to procure any units for this...

customer. Our pricing is also subject to change based on shipment date and what we pay to distribution center(s); pricing for any unit can go up or down with every new shipment. We apologize for the inconvenience but as we were unable to fulfill the customer's order, we issued a full refund.

Complaint: [redacted]
I am rejecting this response because:
The response from WWE is not a valid legal defence. Pay Per View Customers are paying for exclusive content via Pay Per View, the other is paying a cable/satellite bill for non-exclusive content. Unexpected weather causing a broadcast show (WWE Raw) to be rescheduled is in no way the Pay Per View Customers problem, that is an issue for WWE themselves and themselves alone. WWE chose to show the Royal Rumble Pay Per View less the 24hours after millions of people paid money to see it. WWE could have easily shown any other Pay Per View or any other show from their catalogue of shows, but chose to show the Royal Rumble. This is the same as if one paid for a Boxing or UFC Pay Per View, and that company showed it for free the very next day. That is called bait and switch and last time I checked that was illegal.Stating there are thousands of hours of programming on WWE Network is irrelevant, as I and many others of millions of people solely subscribed to the WWE Network for the Pay per views (PPV) alone. All I am asking for is a partial refund, or a gesture of good will on WWE'S part. The fact that when I called them, they (WWE) flat out refused to even entertain the notion of some form of good will gesture is what started this whole thing. I am willing to meet WWE half way with this issue. Thank you.
Sincerely,
[redacted]

Case: [redacted]
Order: [redacted]
 
Order [redacted] was cancelled and a full refund was issued to the customer’s credit card.

Review: Received wrong hard drives. Filed an RMA request on their "Support Ticket System" as they told me. After one month (and several additional messages on the request), I still have not gotten any response. They had asked me to provide some server information to complete the order, which I did, and they still sent the wrong drives. They refuse to acknowledge my return request.Desired Settlement: I want to return the two hard drives and get a prompt refund so I can then get the proper drives from a proper source.

Business

Response:

Case: [redacted]

Order: [redacted]

The customer ordered the part [redacted] which is a drive from a HP Generation 8 Server. We shipped the exact part the customer placed an order for. According to ALLHDD.COM CORP return policy, we are not responsible for customer errors and have the right to refuse or cancel any orders placed for products listed with incorrect information. Please visit [redacted] for more information on return policy or call ###-###-####.