AllHDD.com

Review: The hard drives were Not New, although they were described as such online. Most of my purchase turned out to be refurbished drives with little or no warranty. Initially ALLHDD tried to blame it on me for not carefully reading the terms and conditions, where apparently they say that if it says "bulk" in the description, then the hard drive comes with No Warranty. I am talking 250 and 400 dollar drives - and No Warranty?! After insisting that the drives (6 out of 8) are Not Even New but re-certified, ALLHDD agreed on issuing RMA for refund. That was two weeks ago. Ever since they have been hiding. I either get a voicemail or promise for a call back that never happens. No refund has been issued as of this date 06/**, even though they have received the drives back on 05/**. This has cost me nearly 2900 dollars and loosing a customer.Desired Settlement: The entire order has been returned in the condition it was received. I need my money refunded as soon as possible.

Business

Response:

Our customer, [redacted], placed an order for a total of 8 hard drives on April [redacted], 2012 in the "New Bulk Pack" condition. The description for 2 units of [redacted] and 6 units of [redacted] clearly states on our website that these drives only qualify for [redacted] warranty. The only products on our website that qualify for manufacturer's warranty are the "New Retail Factory Sealed" products. A list of all the various conditions and their explanations can be found in the terms and conditions on our website. The refund for RMA: [redacted] has been issued on June **, 2013. It would have take 2-3 business days for the credit to post it on the customer's account.

Review: Hi here below I have paste the order , after sending emails for almost 3 days to this Company a person called at my number said my purchase is done , if you see the order level and description this is for a item in a Box shipping by UPS , they said that my purchase was a PDF license no a fiscal

device a fire wall as the order said below , after talking to the person that refuse to provide name , calling me [redacted] said I would not get the item , I said to him I have purchased a Firewall device for 135$ , he said no .

I truly need your help on this matter , I feel being scam by this Company , need your Help ASAP !!! . Thanks

Your order has been processed for shipping successfully.

Please I need signature require for delivery , no dropping package on the door !!

Invoice:

United States

Phone: ###-###-####

Fax: ###-###-####

Web site: [redacted]

E-mail: [redacted]

INVOICE

Order: #[redacted]

Status: Shipping Processed

Date: 10/**/2013, 10:19

Payment method: Credit card

Shipping method: FREE UPS Ground

BarCode

Contact information

First name: [redacted]

Last name: [redacted]

E-mail: [redacted]

Phone: [redacted]

Billing address

First name: [redacted]

Last name: [redacted]

Address: [redacted]

City: [redacted]

Country: United States

State/province: Florida

Zip/postal code: [redacted]

Shipping address

First name: [redacted]

Last name: [redacted]

Address: [redacted] [redacted] New Retail Factory Sealed With Full Manufacturer Warranty. 1 $135.00 $135.00

Subtotal: $135.00

Shipping cost: $0.00

Total cost: $135.00

Notes:

Please I need signature require for delivery , no dropping package on the door !!

Thank you for using our shopping cart.

Reply, Reply All or Forward | MoreDesired Settlement: Refund , or the item purchased as I paid

Business

Response:

[redacted] purchased the part/SKU [redacted]. The "UL" in the part number [redacted] refers to UPGRADE LICENSE; therefore, the part/[redacted] is for an UPGRADE LICENSE KEY for a Cisco product. We have provided [redacted] with the License Key through an email since Cisco only provides their License Keys through eDelivery. More Information can be found from Cisco via this link: [redacted]. I have also attached the PDF for this link. This information was also emailed to [redacted] along with the contact phone number for Cisco Customer Service. Cisco Customer Service can be contacted at ###-###-####.

Review: We have called and spoke to the "sales person" regarding our refund that we are owed. They say the check is in the mail. This has gone on for months now. We just want our refund.Desired Settlement: Pays us our $924.00

Review: They will not contact me about a simple exchange of produce. The hard drives received were the wrong physical size. I have provided them with the information listed as a requirement for exchange but they ignore the messages left on the support request #[redacted]

Also, Do you know they advertise your logo on there site but you state they are not a menber?Desired Settlement: they have the correct ones listed on there site & a exchange with restocking fee is acceptable.

Business

Response:

Case: [redacted]

Order: [redacted]

According to ALLHDD.COM CORP return policy, we are not responsible for errors and have the right to refuse or cancel any orders placed for products listed with incorrect information. Please visit [redacted] for more information on return policy or call ###-###-####.

Review: on 11/**/2015 I placed 2 orders online for part # [redacted] item was stated in stock. Order #[redacted], and Order # [redacted]. I couldn't just order 1 because they have a minimum order amount of $50. so I order 4 of them to total $64 @ $16 a piece. my card was charged, order was processed. Later in the day I received an email stating my order was cancelled because the item was out of stock. I checked the website, it still said in stock. this is a part that I needed. I tried to call the support number, no answer. I leave a message, but no response. I replace the order because it still says the item is in stock. My second order was cancelled with the same message stating they are out of stock. this time when I try to call and still get no answer, and when I check online they are still in stock but the company changed the price of the item I ordered. part # [redacted] is still in stock but priced at $2576 now. [redacted] Both orders are being monitored by the Norton Shopping Guarantee program. I have order confirmations from both orders, and screen shots of item being advertised as in stock at lower price, and item in stock at price they raised it to after they cancelled my orders. I have not received refund for either purchase.Desired Settlement: Company Should send out parts at price advertised when both orders were placed. and not lie about items that are in stock, they cancelled my order because they claim they don't have stock, but then raised the price of the same part and website says its in stock still. Please send parts at original purchase price advertised.

Business

Response:

We did not have unit in stock, and the order was canceled within 24 hours by our warehouse team. We will receive new shipments on Monday at the new price which was increased by our distribution center and that price increase was reflected on our website. We apologize for the inconvenience but we do not control distribution pricing for any product on our website.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This is an awful way to do business, I have contacted a lawyer, and I am considering filing a lawsuit. This is a classic example of bait and switch and false advertisement. there website says item is in stock. lure people in with low price, then when ordered say its not in stock, but offer to sell ones that will be in in 3 days at a higher price than retail, and tell you that they are not new, they are refurbished. the website says new oem, but I am told over the phone that they are refurbished oem? this is false advertisement. how are you going to advertise a low price, then cancel order and say if I want it I can have it for more than new retail price and its not new. its refurbished. it wasn't a pricing error either because I pointed out to him that other product on his site was priced this way, and he didn't care. he said go ahead waist your time ordering them. that he would just cancel the order. this is on items that he lists on his website and states they are in stock. here is an example. [redacted] and another [redacted] and there are many more. the items are in stock and this is his way of bait and switch. which also includes false advertising. (if items are refurbished than they are not new) I expect to be sent the parts I ordered at the price he advertised.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered two hard drives from allhdd.com in late April 2013. I realized once I received them that I had ordered the wrong parts. I knew there would be a restocking charge, but decided I would return them anyway. I requested an RMA number through the ticket system at allhdd.com on May [redacted], and received the RMA number on May [redacted]. I then returned the hard disks using the instructions given to me, writing the RMA number on the box and including a copy of the RMA inside the box. The [redacted] priority tracking information shows the package was delivered ion May [redacted]. Since that time I have left several voice messages and contacted allhdd.com through their online ticket system about receiving a credit for the returned items. None of my correspondence has been answered, and there has been no credit to my card.

My order number was [redacted].

My RMA number was [redacted].Desired Settlement: I would like the credit owed me charged back to my credit card, it should be $168, which is $240 (what I paid) less the 30% restocking fee.

Consumer

Response:

At this time, I have not been contacted by AllHDD.com regarding complaint ID [redacted].

I have contacted them independently, though not referencing the Revdex.com complaint. They have told me 3 times over as many weeks that the reimbursement has been processed and should show up very soon, but nothing has ever come of it. So my issues is unresolved and I do not believe they are acting in good faith.

Review: On 10/**/2013 We ordered a SAS Controller Card for our HP server. The order got fulfilled on 10/**/2013 to be shipped to us. We received it on 10/**/2013, we scheduled a server maintenance in order to install this card in an existing server for our backups, after a few hours of running, the card failed and upon restart we got a "Card failed Boot test error". We tried to contact them via phone and email immediately with no response. I finally got a response from them on 11/**/2013 via email stating: "please submit return request for refund. thanks." Which we did, we went through both their website RMA lines and various email requests all of which have been ignored. They still haven't shipped us a replacement card. They state that there is a 30 day warranty on the website. I notified them before the 30 days.Desired Settlement: Ship us another card ASAP and we will send this broken one back. Please honor your warranty for Return Replacement or at the very least, give us the credit for the item and we will order elsewhere.

Consumer

Response:

At this time, I have been contacted directly by AllHDD.com regarding complaint ID [redacted], however my complaint has NOT been resolved because:

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, my complaint, ID [redacted] regarding AllHDD.com has been resolved.

Sincerely,

They are supposed to give us credit for the RMA merchandise. We sent them back the faulty item.

Review: My order was for 2 computer hard drives with trays, HP part # [redacted]. Instead, I received two HP Part # [redacted] bare drives. These were not the parts I ordered. I called many times over the course of a week as well as opening ticket # [redacted] when told to do so. The phone support acknowledged the problem was on their end, but was unable to do anything to resolve the issue, because the people they needed to talk to (warehouse staff, returns department, supervisor) were always unavailable. The promised return calls that were never made. They never updated anything on my support ticket. Here is a log of some communications: 6/**: I called late afternoon. Customer service acknowledged wrong parts were shipped, but were unable to do anything since warehouse was closed for the day. Rep said they'd call me in the morning. 6/**: I called late afternoon again after not receiving the callback I was promised. They acknowledged the problem, but now said I'd have to create a return ticket through the website for something to be done. 6/**: I logged in and created a ticket. 6/**: I call in the morning since I haven't seen any status updates on my ticket yet, nor received a call back. I am told that the returns staff probably isn’t in yet. I should call back if I don’t hear anything by the end of the day. 6/**: I call back late afternoon and am told most people have left for the day. The order and ticket information has been sent to the manager and I am supposed to expect a call in the morning. 6/**: I made yet another call early afternoon, and now it is supposedly waiting on authorization from the returns department? I’m realizing it is the first time I’ve used AllHDD, and this is the biggest hassle I’ve had to deal with in a long time. I needed the correct drives last week, and now I've spent a week going nowhere. If I don’t hear something by tomorrow, I’m stopping payment and ordering elsewhere. 6/**: Still no calls or updates to my support ticket. This night I initiated contact with DiscoverCard to dispute charges for the product I didn't order.Desired Settlement: At this point, I just want a refund. I've placed an order for the correct parts elsewhere. As I've stated, I've already initiated a claim with DiscoverCard to dispute the charge. I'm not sure which of these cases will progress quicker.

Review: I ordered 6 BRAND NEW drives and 2 came up DOA, instantly put in an RMA. The RMA was 1 week ago have updated it twice to get a response, no response as of yet. I have also called and left 3 voicemails that have yet been returned.Desired Settlement: I want to get my 2 drives returned and BRAND NEW ones issued that actually work

Business

Response:

Case: [redacted]

Order [redacted]

This order is for Factory Sealed Retail units with Full Manufacturer’s Warranty. We apologize for the inconvenience; but, the customer can contact [redacted] for a replacement drive. For more information, please call us at ###-###-####.

Review: I paid for merchandise that I never received. Contacted allhdd by phone and email. The company replied once and does not respond at all since. I have proof of my email communication with the merchant.Desired Settlement: Full refund

Consumer

Response:

At this time, I have not been contacted by AllHDD.com regarding complaint ID [redacted]Sincerely,[redacted]

Review: Order #[redacted] - I ordered quantity 20 Memory on 4/**/2014. They called and left a voicemail about only having 5. I sent them an e-mail to ship them. I tried multiple times to contact them and could not. They do not respond to phone calls, e-mail, or even service cases on their website. I entered a case with [redacted] today 5/*/2014 to try to see what happened. They provided a tracking number for quantity 3 parts that arrived on 5/*. I asked for a RMA. Due to the confusion surrounding the order, I re-ordered with another supplier that would communicate with me. He has been unwilling to give me an RMA. He even called me a liar on the [redacted] case. I just want a RMA and to never hear from this man again. It has truly been an awful experience. I've asked to be called by a supervisor and they will not call me.Desired Settlement: I need a Return Authorization. There website says I can get one with a 30% restocking fee but he's been unwilling to provide it. Due to the stressful circumstances, I'd like a full refund.

Consumer

Response:

At this time, I have been contacted directly by Evotech Solutions, Inc. regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I have not received a refund. I entered a [redacted] Dispute which was decided in my favor but it has not been resolved/completed. The Memory was returned 5/** via FedEx # [redacted]. We were not able to get a list of the serial numbers to be returned so we had to choose to just pick 3 and return. This seller does not communicate well. I left at least 8 messages or 8 different days under Return Case # #[redacted]. I am still very unsatisfied.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Case # [redacted]

Order #[redacted]

Dear Customer,

As a [redacted] dispute was opened in regards to this order, a full issue was refunded to your account for transaction# [redacted]. Please double check your [redacted] statement for a confirmation. If there are any further questions, please contact us at ###-###-####.

Thank you.

Review: 4/*/14 my company ordered a switch for our network room, a vital piece of equipment for operating an office. We were sent an email a week later that the order was cancelled because of a billing issue. We tried to email them to get more information and there was no response. I called the one and only number they have available and it took me 4 days to get a hold of someone via email for them to tell me they had the wrong billing address. Instead of fixing it for us and pushing the order through, they had us reorder it. We then received the ordered item a week later and it was DOA. I spent from 5/** to 6/*, opened 14 tickets, sent 23 emails and made 232 calls to the one and only number they provide. In that time, I received two emails in return and I got someone on the phone twice in that time period. I tried to have this issue escalated to management and was told that everyone was gone for the day and this was at 3:49pm EST. The second time I spoke with someone was at 12:15pm and was told that everyone was out to lunch and that I'd be receiving a call back. I never got any call back. I emphasized how I would need a replacement expedited as the item ordered is an essential piece to our network configuration and was needed immediately. I have not received any response from them at this point (6/**) and there are no indications that I will. As of right now they have our payment and have not told me when I will receive the item ordered.Desired Settlement: I would like to get a response from the company. I would like to receive the item that I have ordered delivered immediately. I would also like the company investigated as I do not know if we will receive our order or if we will ever get a refund as I cannot get a hold of anyone from the company. I have emailed them letting them know that I was going to file a complaint if they did not get back to me. I gave them several chances at this and still did not hear back.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On March **,2015 I ordered 4 hard drives from ALLHDD.com. I received an email confirming my order request.

On March ** I received an email stating my order has been processed for shipment. I then received another email with the shipping information ([redacted] tracking# [redacted])

On March ** my credit card was charged for the parts.

As of April * at 6:15pm, the [redacted] website indicates it was only processed, never shipped.

I have left multiple emails and voicemail but no response from ALLHDDDesired Settlement: Please deliver the ordered parts.

If unable to deliver, provide a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: They have no idea what they have in stock at best at worst they have no problem with bait and switch. The short version is I called in on 10/** to check stock on a pair of Hard drives they said they had “plenty” so I placed my order while on the phone. Three days later after taking my money and sending me the processed invoice they send me an e-mail that stated they are out of stock and they canceled my order and they never took the money.

Long version. I called AllHDD.com on 10/**/16 and checked stock on 4 different drives when the customer service person told me they had “plenty” plenty of a #[redacted] “in stock” @ $63.00 I placed they order while on the phone and had him check stock on a few more numbers. I waited 48 hours to make sure we had no problems and then contacted my customer to setup an appointment to replace his bad drives and told him the price. The following day I get an e-mail saying they are canceling my order due to this part being out of stock and that they never took my money (the money had cleared my account they still need to refund it). I called and Henry told me that this number #[redacted] @ $263.00 was “in stock” and that it could ship today. I see this to be a deceptive at the least and an outright lie to be more accurate. After informing him of what I had just gone through with his company he did not apologize just made excuses about maybe someone placed an order before you or it just took them time to find out they did not have the drives ….. you can see where this was going and after prying he finally told me the one he had told me were “in stock” today had no arrived yet and the price change $200.00 more was normal.

Needless to say I am more than a little disappointed in this company and I will be filling reports with the Revdex.com and FTC. I recommend anyone who wants to buy Hard drives buy them from a more reputable company that has some sort of an idea of how to do business.Desired Settlement: I would like my order for 2 new Hdd as I ordered to be delivered. By the date promissed 10/** - 10/**

Business

Response:

Discontinued hard drive stock is very hard to maintain as there is never a constant supply from the manufacturer. We process our orders as a first come first serve basis. Unfortunately, a different customer placed an order for a larger quantity and we were unable to procure any units for this customer. Our pricing is also subject to change based on shipment date and what we pay to distribution center(s); pricing for any unit can go up or down with every new shipment. We apologize for the inconvenience but as we were unable to fulfill the customer's order, we issued a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This company needs to really figure out how to tell the truth both on their web site as well as when you talk to them. They post to the web that something is in stock and it has not arrived yet or it is in stock and they have sold a large amount and can not fill another order. If is this not intentional it is at least deceptive. If I read the NY Bait and witch law correctly "Fails to meet anticipated demand for the bait without disclosing the bait’s limited availability in the ad." or "Refuses to make delivery of the bait within a reasonable time period." both would apply, to this day they still do not list that these are limited Items. Further more this company waited an excessively long time to notify me that they did not have stock and they made no effort to work with me on another item to take care of me as the customer. This company did refund my money after a long delay even my bank remarked that they very rarely see money held for as long as ALLHDD.com did.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Received an order item and was having difficulty with its operation, specifically it would not work with our server. Called AllHDD technical support representative who determined that part was not compatible with our server. He advised that we return item. Through email, returns department insists on a 30% restocking fee. On a $900+ part, this would be over $300. Not even in the realm of reasonableness given the situation. Have asked that the fee be waived or reduced substantially; have emailed three times about this, and returns department has failed to reply. They have yet to issue an RMA to send the item back.Desired Settlement: We are asking for an RMA and subsequent refund without an unreasonable restocking fee of $300 - something in the order of $30 would be reasonable. AllHDD's technical support advised we needed to return the part as it is not compatible.

Business

Response:

Once an order is placed and processed, we ship the product(s) that were ordered. We are not responsible for any incompatibility issues as we do not advise the customer what product(s) to purchase. As per our return policy, all returns are subject to a 30% restocking fee if the product(s) unless the customer received a DOA unit. As that is not the case with this order, the 30% restocking fee stands. All customers have to agree to our return policy before they are allowed to place any order with us. Please see the link below for our return policy.[redacted]Thank you.

Review: The original order was placed in Oct 2013. I ordered 2 hard disks, and only received 1 hard disk, which also wasn't the size I had ordered. I paid the RMA shipping fee to send the hard disk back, but didn't receive my desired replacement or a refund. I contacted the business in Jan 2014, and was finally sent a check. However, the refund check was for 50% of the original cost. Here's the order of events:

- I ordered 2 hard disks

- I received 1 hard disk (wrong size)

- I returned 1 hard disk (and paid for the shipping)

- I received a refund check for 1 hard disk instead of the full order?

The check that was received has not been cashed, as we would like to ensure the full refund is received. My [redacted] and I both tried contacting them to receive the remainder, and was promised reimbursement via PayPal. This is the last we have heard, and no PayPal payments have been posted.Desired Settlement: Full $360 reimbursement of original order. The $180 check we already have can be voided if needed. Any means is acceptable, but a check is preferred.

Consumer

Response:

At this time, I have not been contacted by Evotech Solutions, Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

Order: [redacted]

The customer is entitled to the remaining refund via check. A check has been issued for the remaining $180.00 owed to [redacted].