AllHDD.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10018463, and find that this resolution is satisfactory to me
Sincerely,
Samantha Shields

WWE Network has thousands of hours of programming including the WWE Pay-per-views The Royal Rumble PPV was broadcast on Monday, January 25th due to severe winter weather in Connecticut WWE Raw was scheduled for the ** *** ** *** and the CT governor shut down all CT roads, the
decision was made to cancel the WWE Monday Night Raw Live event and reschedule for a later date As the time slot is expected to be filled on the USA Network, the decision was made to show the PPV from the prior evening We apologize if the fan was not happy with this decision Again, WWE Network has thousands of hours of content in addition to the monthly PPV's.Sincerely,WWE Network

After days of back and forth with not only their main staff but this inaccessible "Warehouse Staff" (which have no direct phone line)We have had our customer's order cancelled due to the item being out of stock even though I had contacted the company to which I was assured that the item is in stock and (surprise, surprise) at a higher priceNot only were they unwilling to adhere to their original pricing but getting them to promptly respond in a professional fashion was laughable and overall embarrassing! While I hope they improve their less than exemplary performance, for now, avoid using this company at all costs!

WWE will contact customer directly to discuss and resolve the issue. We apologize for any inconvenience

WWE is reaching out to fan directly to understand/resolve the issue. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

The customer's account will be cancelled and refunded for any charges.
Sincerely,
WWE Network Customer Service

Case: ***
Order: ***
As per our return policy, we provide a RMA # and return address to the customer so that we can test the product(s) being returned to usWhile our *** *** location
is the main location, we still many other offices and warehouses throughout the countryDifferent warehouses are equipped to test different productsAs *** *** did not return the product to the address provided, we cannot issue a refundIn addition to this, we asked *** *** to do a replacement order for Order #*** so that he could have working products as soon as possible and would not have to wait the 1-weeks for a replacement unit to be shipped after testingIf there are any questions or concerns, please call us at ###-###-####

WWE Network agrees to honor this customer's request to cancel their
network subscription and refund their payment. WWE Network Customer
Service will reach out directly to customer to confirm cancellation. We
apologize for any inconvenience caused to this
customer
Sincerely,
WWE Customer Service

When the customer initially called on 12/3, we did not show that a package had been returned. The return never showed up on our reporting, so I suspect the warehouse was unable to determine who the return was from. The customer did provide us with a tracking number that showed
the package was delivered to our warehouse on 12/02, so on 12/we issued a return for one of the hoodies and set up a reship for the larger size. Unfortunately, the team lead put the *** refund through for $instead of $40.61. On 12/12, the customer called back in and we advised him of the refund error, and put in the refund for the additional $30. The reship was delivered on 12/14.We apologize for the inconvenience that this customer encountered while trying to exchange his sweatshirt for a larger size.
Sincerely, WWE Shop Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This company needs to really figure out how to tell the truth both on their web site as well as when you talk to themThey post to the web that something is in stock and it has not arrived yet or it is in stock and they have sold a large amount and can not fill another orderIf is this not intentional it is at least deceptiveIf I read the NY Bait and witch law correctly "Fails to meet anticipated demand for the bait without disclosing the bait’s limited availability in the ad." or "Refuses to make delivery of the bait within a reasonable time period." both would apply, to this day they still do not list that these are limited ItemsFurther more this company waited an excessively long time to notify me that they did not have stock and they made no effort to work with me on another item to take care of me as the customerThis company did refund my money after a long delay even my bank remarked that they very rarely see money held for as long as ALLHDD.com did
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Case: [redacted]
Order :  [redacted]
 
We have sent a cancellation email to [redacted] at [redacted]  and the total order amount was refunded. For further information please contact us at ###-###-####.

We are unable to see this amount being charged to this customer.  We have reviewed our payment processing logs, and see the amount of $84.88 being charged to this card but no other amounts.  I don't see the other amount at all on the payment logs.  If the customer can provide a copy...

of their bank statement that shows the charges, we will work with the payment processing company to get reversed immediately, however I am unable to do anything now as the payment processor does not see this amount being charged.
Thank you,
[redacted] Customer Service

Screen shot of what the item changed to after purchase.

We apologize the customer missed the event and have refunded him the $9.99. We have let the customer know via email as we could not reach him by phone.
 
Sincerely, WWE Network Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]
My order arrived this morning as promised by wwe [redacted] and I am more than satisfied with their resolve in this issue

Case:
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Order: [redacted]
 
[redacted] has not updated Tik# [redacted] with the proper Serial Numbers. We are unable to process the RMA request without the correct Serial Numbers. Once the proper Serial Numbers are updated on Tik# [redacted], we will send replacement units.

A refund check was issued on 01/**/2015 and mailed the same day. The check number [redacted] was issued for $134. Please allow a few days for the check to be delivered.Thank you.

We apologize that the customer had a stressful experience with the WWE Network Customer Service team after the customer lost her wallet.  We will certainly take her suggestions into consideration to avoid similar situations in the future.  We will send a package from WWE Shop with...

some WWE merchandise. 
Sincerely, WWE Network Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
Ryan Smith-frechette