AllHDD.com

The customer should have been able to enroll in the special offer.  His account has been refunded and he has been provided instructions on how to enroll in the offer he is looking for.   We apologize for any inconvenience this...

caused the customer.  Sincerely, WWE Network Customer Service

The $9.99 free month is valid for New Subscribers only.   Once a customer has been a subscriber (even if they have since cancelled their account) or has already taken advantage of  a free month, they are no longer eligible.  This is plainly stated in all advertising for...

Network Free Month.  This customer has already taken advantage of a free month and is no longer eligible for future "Free Month" promotions.Sincerely,WWE Network Customer Service

We have canceled and refunded this customer’s account.  We have made multiple attempts to contact the customer with the resolution and all attempts unsuccessful.  We have emailed the resolution to the customer and...

instructed to call us if they needed additional help.  We apologize for any inconvenience this has caused.   Sincerely, WWE Network Customer Service

WWE Network agrees to honor this customer's request to cancel their
network subscription and refund their payment.  WWE Network Customer
Service will reach out directly to customer to confirm cancellation.  We
apologize for any inconvenience caused to this...

customer.
Sincerely,
WWE Network Customer Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The main issue is that WWE network offers a free month and a great percentage of people will miss the deadline and get charge.
Sincerely,
[redacted]

Case: [redacted]
Order: [redacted]
 
The customer is entitled to a refund as the products for Order#[redacted] were returned. A refund has been issued via [redacted] to...

the customer and should be posted on their statement within 4-5 business days. If there are any questions, please contact us at ###-###-####.
Thank you.

Case#[redacted] Order# [redacted]
9pt; font-family: Arial, sans-serif; background: rgb(250, 250, 250);">The customer received a factory sealed replacement unit for part number [redacted]

WWE apologizes that this fan experienced issues with his J[redacted] t-shirts.  A package of J[redacted] shirts and accessories will be sent to the customer at no charge.  We run sales that may last 12 hours (a flash sale), a day, or many days.  Some markdowns are permanent, while others...

are promotional and last only a short time.  At all times, WWEShop clearly states on the home page the date the sale will expire.  Also, many sales are on-line only.  The best way to avoid being disappointed is to purchase the item when you initially see it on sale.  Unfortunately, we are able to guaranty the item will be on sale tomorrow.  Even within our sale category, we may run a promotion to take an additional 30% off sale prices, one day only.  This is most likely what happened when the customer saw different prices on different days.  We apologize if our customer service rep did not explain this clearly to the customer.   We are unable to have a J[redacted] meet and greet, but as stated above, will put together a package of products free of charge which will more than cover the cost of the damaged tshirts and WELCOME5 coupon code.  The WELCOME5 code is non-combinable, so most likely customer tried to use this code in conjunction with another offer.  Customer should receive the package within 10 business days.  Sincerely, WWEShop

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

I'm pleased to confirm that the company have contacted me directly, and I'm satisfied that the issue is now resolved.
Sincerely,
[redacted]

Better...

Business Bureau:
THEY SAID THEY WILL PUT THE MONEY BACK IN IN 7-10 DAYS. I WILL CHECK MY ACCOUNT LATER.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

We have refunded the customer the $9.99.  The customer cancelled their account on the same days that the $9.99 was charged.  The customer should see the credit in their account within the next 7 days.   We apologize for the inconvenience.Sincerely,WWE Network...

Customer Service

The account was requested to be canceled on February 26th which was the first day of the customer's next billing cycle.  Therefore, according to the terms of use, the customer was charged on February 26th and had access through March 26th for the payment.  Refunds for monthly subscription...

fees are not available.Sincerely,WWE Network Customer Service

We apologize for the delay in shipping out this [redacted] order.  We had overwhelming demand on [redacted] and orders took longer to process and ship than normal.  WWE[redacted] did send an email notifying customers of the delay in shipping their orders.  A coupon code...

will be sent in a separate email that can be used on the customer's next order.  The package did arrive in time for Christmas, but again we apologize for the longer processing time.
Sincerely,
WWE[redacted] Customer Service

Case: [redacted]
Order [redacted]
 
[redacted]  is entitled to a refund as the products for Order#[redacted] were returned. A refund has been issued on [redacted]’s credit card and should appear on his statement within 4-8 business days. If there are any questions, please contact us at ###-###-####.
Thank you.

Complaint: 11118118
I...

am rejecting this response because:
Sincerely,
[redacted]I am not sure where the confusing is coming from My device is not the issue watching the wwe network. My device is more than capable to watch the network. What is very frustrating is WWE tech support is always telling me something different every time I try to talk with them. I am able to watch the network and it buffers not as bad. I did speak with windows ten and they told me windows ten doesn't have a media player witch could be causing the issue. All WWE Network does it blame it on my device. Windows ten did offer to have someone long on to my computer and see it buffer and give the solution to the problem again they are saying it is the WWE Network doing it. What doesn't make sense is I did watch a video and had no issue then went back to watch another video and it has issue. WWE says "Watch it through the wwe app and the app is worse. WWE  will say "Uninstall reinstall the app and you shouldn't have an issue. I don't know if WWE Tech support is qualified to really fix the issue. They should pay for windows to long in and see what the issue is and if it comes back it is my computer than I will not ask for the refund, But window ten did say  "They don't have a media player 11 or 750k or higher to watch the network and they believe it is the network. I am not sure if windows ten doesn't have a media player install with windows ten how it is WWE fault. WWE should be aware of what windows has.
Thanks
Dave

Got what I expected in timely manner, prices were good. will order again in future.

We will honor this customer's request to cancel their subscription.  WWE Network Customer Service will contact customer directly confirm cancellation.  We apologize for any inconvenience caused to this customer.
Sincerely,
WWE Network Customer Service

Better...

Business Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The response is, indeed, satisfactory to me. I would hope that the WWE, however, assures all future customers who subscribe to their network that their accounts will not automatically be set up in an auto renewal mode. This is what the nature of my problem with them to begin with. However, I am satisfied with the outcome and look forward to the cancellation of my account with the WWE Network.
Sincerely,
[redacted]

Revdex.com:At this time, I have not been contacted by AllHDD.com regarding complaint ID [redacted].Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

We are rejecting the response made by the business. We have not received a refund check. Our current postal address is:
 
[redacted]
[redacted]
[redacted]
 
Thank you
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]