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Alliance Moving Services Inc.

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Reviews Alliance Moving Services Inc.

Alliance Moving Services Inc. Reviews (150)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, *** ***

In response to Aleta Clardy complaint ID # *** On the signed agreement it states: “
sans-serif;">Alliance Moving Services IncMC: is authorized by the Federal Motor Carrier Safety Administration (FMCSA) to be a household goods moving broker.” Term #of the agreement states: “Based on the load size and mileage of your move, delivery may take anywhere from 1-business daysEstimated time of delivery is determined by many factors beyond the control of any carrier and Alliance Moving Services Incsuch as traffic delays, weather delays, mechanical issues, other customers on the route and/or any acts of GodEstimated delivery spreads: 0-miles: 0-days501-miles: 1-days1001-miles: 2-days1501-miles: 3-days2001-miles: 4-days2501-miles: 5-daysThese estimated windows begin on the shipper’s first available delivery date On 7/**/we provided the dates the move will be deliveredBelow is the email sent to the customer: Tuesday, 07/**/Good afternoon ***, This is Kassandra from Alliance Moving ServicesYou called in to request delivery information and as per the carrier your delivery is in transit and you will recieve your items between July ***, The Customer signed an agreement on 05/**/agreeing to ALL terms and conditions of the contract

In response to *** *** complaint ID # *** The customer was picked up on June **, The customer was delivered August *,
"">Customer needs to call carrier for compensationAlliance Moving Services did not deliver customer lateAlliance Moving Services cannot be held liable for delaysTerm #of the contract states: Alliance Moving Services Inc**: *** is authorized by the *** *** *** *** *** (***) to be a household goods moving brokerAlliance Moving Services Incassumes no responsibility or liability for any property damage, bodily injury, or public liability as the outcome of the transportation of household goods transported by an authorized carrierAt shippers request we will assist you in the process to submit a claim to the assigned carrier for settlement of the claimsAlliance Moving Service Incis not responsible for any omissions or acts of the carrier, its agents, or employeesAlliance Moving Services Incis not liable, responsible, or to be held accountable for any damage, delay, loss, or expenses resulting from any Carrier or caused by any act of God

In response to ***complaint:
On January **, Alliance Moving Services provided customer a binding not to exceed costs based on the inventory list
the customer providedBelow this response is the agreement the customer signed with Alliance along with the furniture list provided by the customerThe furniture list the customer provided us was for pieces total including boxesOur quoting software came up with a total estimate of: lbsequivalent to Cubic Feet of spaceWhen the motor carrier arrived to service move, there was definitely more items to be movedRebecca Grave WAS NOT present at pick up, she appointed Katherine Doll as her power of attorney, so her side of the move is not the same as it was documentedBy DOT regulations if a moving company shows up to a customers home and they have less items or more items than originally estimated, by law they have to provide customer or power of attorney a revised written estimate showing all new costs associated with the new inventory listAttached to this response is the revised estimate that was provided to Rebecca's P.O.Athat shows the new estimated costs, you will see it was signed by Rebecca's POAWe provide a weight based estimate, so what we do is try to over estimate, weigh the truck before and after, and the customer will ONLY be charged for the amount of weight the weight tickets say(before and after weight tickets are also attached to this response)
As you can clearly see, the motor carrier company did everything correct here, they provided the customer with a revised estimate, they over estimate on the revised estimate at: lbs and the original was for: lbsAttached to this response is ALSO the pages on inventory that were loaded onto the truckYou can clearly see that the carrier loaded over 65+ itemsCustomer claims there was no additional items added to load but the paperwork and weight tickets show other wiseThe revised estimate showing all potential new costs was left with Rebecca's POA at pick up, as well as all the the other moving documentsRebecca yelled at us saying nobody told her it would be more money, the revised estimate clearly shows the potential new chargesThey followed all DOT regulations and we did not mislead customer at allIf anything customer provided us with a very misleading inventory listThe customer that was to be picked up the next day in the same truck, was not able to bring all their items because of Rebecca's overages
The weight tickets came in at: 3,lbswhich is about right with the number of items she had additionalThe carrier adjusted the price down for her to only pay balance due for lbs, nothing more, nothing lessThe first paragraph in the agreement the customer signed with us reads: Customer
has selected a binding “not to exceed” priceTotal costs will not
exceed the estimated cost; detailed in the list of pieces, for an
estimated weight/volume listed in the “Relocation details” of this
agreement, providing that Customer provides Alliance Moving Services
Incwith an accurate description of the items that are to be moved, and
the services that need to be performedIf there is an increase of
items, packing services, weight/volume or labor services added at the
origin or destination to those quoted in this agreement, the Customer may be charged for those services at full tariff rates
Nobody strong armed anybody hereIf anything the customer is trying to pull a fast one by complaining about us not being ethical even though we did the right thing all the way aroundThe carrier offered the customer a re-weigh and was asked to be present but she made up an excuse of why she couldn't go to the weigh station(because she knew about the overages) The customer is also pulling a fast one by filing a charge back for their initial deposit with us as wellWe will not tolerate such customers trying to get a free move after they provided us with with a very misleading inventory list that caused a dispatch nightmare when the next customer didn't have enough room for their items because of Rebecca's overages, we HAD to give that customer money back and dispatch out another truckThis customer is filing fraudulent complaints against our company, and it seems like the customer did not review any of their paperwork before nor after their pick upThey received exceptional service, there was no damages done or anything
All of Rebecca's calls here were answered and her concerns were addressed when she called in, so the statement in her complaint that says, "They will tell you anything they want to get you to sign with them, then not follow through for you with any problems you may encounter"That is a lie, she claimed we did not provide revised estimate, yes we didand we answered all her questionsShe may not have got the answers she wants, but we did properly respond to all her concerns
This is the customers signed contract with usattached to this is : the revised estimate page, pages of inventory, AND before and after weight ticketsWE OFFERED CUSTOMER A RE-WEIGHSHE REFUSED....***------------------------------------------------------------------...

Motor Carrier is handling the claimWe do not guarantee pick up or delivery datesPick up and delivery dates are only estimates and the customer WAS picked up within her pick up window and she was delivered within contracted termsThere was no late pick up not late deliveryThe claim is being
handled by CSI claims and the customer is eligible for compensation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because
When I hired Alliance Moving Services I expected to have employees of Alliance move me at no point was I advised they were a booking agent for an uninsurance third part vendor, or I would have never would have hired Alliance (I will take responsibility for that poor judgment on my part)As I have explained to Alliance Moving, my belongings are in storage in *** and I am currently living in *** until the fallI have been over charged for the move, have missing and broken items and Alliance is expecting me to take photos of missing property with the weight? Not only is this expectation unrealistic but also is extremely poor customer service. I have spent endless weeks with emails, phone calls etcto rectify this with Alliance MovingThey directed me back to the third part vendor for weeks until they finally realized they were using a company that was not reputableThis should be their issue not mineI have further researched insurance issues involving interstate moves and they clearly state I have months not days, to file a claim against the carrier. Alliance has the missing inventory, per *** *** ***, and the bill of ladenThey have a list of the missing inventory, including a 50" plasma broken TV, which I alerted them to when the drivers packed it incorrectly, in in ***. I have no problem providing the broken and missing items but will have not have accurate weight of the missing items and will also not be able to provide this information until I return to *** in the fall. I paid, what I thought was a reputable moving company to move my belongings from *** to the east coastI now have missing and broken items, been overcharged, and spent endless days on the phone and sending emails to right the wrong Alliance Moving has caused due to their lack of due diligence in utilizing *** *** ***. My expectation is that Alliance will refund my entire move. I will take whatever steps are necessary to resolve this on going issue.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

In response to *** *** complaint ID: ***The customer obtained a moving estimate and reserved the move with a $deposit.The customer cancelled the move and was been given a full refund on 8/**/2015Below is the transaction detail
for the refundAuthorization InformationAuthorization Amount: USD (400.00)Submit Date /Time: **-Aug-09:33:EDTAuthorization Code: Reference Transaction ID: ***Transaction Type: RefundMarket Type: ***Payment InformationCard Type: ***Card Number: ***

Alliance was scheduled weeks a head to move our belongings on a Sunday, and never showed upThey did not respond to our email communications; when contacted via telephone, their representative tried to blame us for not knowing why their truck never showed upThey were unable to rebook the move or guarantee our items would arrive on the scheduled due dateWe gave them an additional hours to try to find another truck and reschedule, but had to cancel the contract when they did not follow up with our communications or reschedulingWe did receive a 100% refund but their poor communications, unprofessionalism and lack of service made the move incredibly stressfulWe ended up renting a *** and doing it ourselvesWishing we had just tackled this move ourselves rather than put ourselves under the stress of a company that never showed up or contacted us regarding their lack of service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
They continue to fail to address the root of the complaint which is the "inappropriate behavior of the customer service representative" and have not made an apology for the behavior of said representative which was the requested resolutionSo far they have only admitted to the service quality being horrible which was frustrating but I think what really caused me to file the complaint is how I was treated by the customer service representativeThe company can keep talking around the terms of the contract but the fact that they won't apologize for the behavior of the customer service representative shows that they are not a good companyWhat kind of service oriented business allows a customer service representative to insult a customer and hang up on them? This is not professional behaviorI will continue to reject the response until they address the behavior of the customer service representativePlease do not waste my time again if it's just another canned response about contract terms
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

A customer that cancelled our services before the motor carrier arrived
to render services, cannot possibly grade or rank the quality of the
services we provide
The accusation that our services are "horrible"
is a very clear indication that this customer is only looking to invent
and improvise new allegations towards our name and reputationWe
have nothing more to say to this customerIf she wishes to use our
services, her deposit will be good for those relocation servicesShe
can call in to our dispatch department and set up another pick up window
if she would like

In response to *** *** complaint ID ***
Customer states: This
company is a scamThey charge you more if you have more inventory than originally stated
Response: That is simple economicsIf you have more items to bring, or more services needed, then you will have to pay more for your move
It doesn’t matter if you live in the city or notThe distance between the pick up and final destination is what matters in a move, as well as the weight and cubic feet of the load
We do not use rude inappropriate language and certainly not hang up the phone on customers
No refund is allowed because the move has been completed successfully
The customer elected Standard Cargo Protection which covers up to $10,based on $0.60/lbper articleIf the customer needs to file for damage or loss we can assist the customerPlease call ###-###-####

This company should not be allowed to be in business They are a literal scam They hired movers who have so amnynviolations that they shouldn't be driving and upon arriving demanded $more dollars or they were leavingI had no choice but to pay as I had to be out We then realized the next day that there was a very good chance my things could be months late or have things "missing." We asked if we could meet the truck wherever it was and, of course, with cash that could happen My mom drove hours wto the truck and had the police escort herIt was not until we unloaded my things in my new location that we discovered my new media console and big screen tv were missing, along with a box labeled electronics If I tried calling with my phone number ai was put on permahold, but if I used a different phone they picked right up These people are complete scammers and I was told that if only consumers would reas their contract there would be no problems The gem they hired said we are not his clients I have never felt so victimized Please run from these scammers!!!

Revdex.com:At this time, I have not been contacted by Alliance Moving Services Inc. regarding complaint ID ***
I am sorry for the delayThe family was gone on a long vacation without much internet access for
me.Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
The weight/size I reserved was what I was told was "more than enough" based on me telling YOUR reps that I had a 16x8xpod fully packed floor to ceiling and wall to wallAlso, the contracted mover told me that just my furniture alone (all of which was provided in the aforementioned list) was over the weight reserved because they are solid wood furniture (not particle board) and way heavier than your standard furnitureSo even just based off what is in that list you have, those items in that list you have were over the weight YOUR rep promised me was more than enough.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Unfortunately for us, we went with Alliance Moving Services Incto move our stuffThis company is a middleman who gives jobs to very suspicious movers The tracking company that came to moved our stuff, called 'Call me!! Van Line', and they hired daily movers through the ***, no background check, most of them were under the drug influence The company completely ripped us off, damaged our furniture and in the end, reused to process our claim When I called the Alliance Moving Services Incto complain, they informed us that because they stopped doing business with the mover ' Call me!! Van Line,' they cannot help us This is completely unacceptable!!!
Please DO NOT choose Alliance Moving Services Inc.! Save your money, time and stress!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

In response to *** *** Complaint ID: ***
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The customer paid for cubic feet of space for the moveIf the customer knew he had a fully packed 16x8xPODHe should have paid for 1,cubic ft of spaceAbove are the details of what the customer orderedThe customer had more items and were charged accordinglyWe are an authorized moving brokerIt is stated on our website and on the signed contractTerm #of contract "Alliance Moving Services Inc**: *** is authorized by the Federal Motor Carrier Safety Administration (FMCSA) to be a household goods moving brokerAlliance Moving Services Incassumes no responsibility or liability for any property damage, bodily injury, or public liability as the outcome of the transportation of household goods transported by an authorized carrierAt shippers request we will assist you in the process to submit a claim to the assigned carrier for settlement of the claimsAlliance Moving Service Incis not responsible for any omissions or acts of the carrier, its agents, or employees." Alliance Moving Services Incis not liable, responsible, or to be held accountable for any damage, delay, loss, or expenses resulting from any Carrier or caused by any act of God

In response to complaint: ***, *** ***
We would like to begin by saying
that Alliance Moving Services Incis not a scamWe provide relocation services
to many satisfied
customers*** *** ***’s accusations of our business
practices are not accurate, and it is out of anyone’s control what a customer
will say or do over the internet in an attempt to harm our name and reputation
Unfortunately the Revdex.com this is where we deal with 100% of these types of customers
*** ***’s complaints are far and beyond what actually transpired
*** *** was
provided a moving estimate weeks ago with one of our representativesLong
distance moves are usually booked 3+ weeks in advance as moving is very
stressful and customers usually like to get this out of the way first when they
move to another stateIn the past days our representative repeatedly called
the customer because the customer had mentioned they had a certain date they
had to be out by, and that date was coming up very soonWe were able to
contact *** on March **, **and she asked if she could be picked up as
soon as tomorrowAs per our dispatch department we do not allow such last
minute moves because they can cause major delays in the pre-planned truck
routesThe representative that was helping *** *** spoke to dispatch to see
if there were any exceptions we could make as the customer was telling us it is
imperative that she gets out of her place as soon as possibleBefore the
customer booked with us, we had dispatch work on this to see if there was any
possibility we could get her picked up as soon as possible with such last
minute notice
Dispatch advised that they could
approve this last minute accommodation, and a pick up window of 3/**/- 3/**/
was going to be neededDispatch advised that a truck with sufficient space on
it would be available to arrive at the customer’s home as soon as the ***
in the evening or the ***We provided her this 2day pick up
window, which she knows about because she mentioned it in her complaint, and
the agreement was sent out for the customer to signOur representative advised
the customer that the pickup could be either day (*** or ***)
This was explained by *** to the customer numerous timesThe customer then
decided to book her move with us after this information was providedA deposit
of $was placed to book the moveWhen the customer initially provided us
with her credit card information, she gave us an incorrect billing zip code, so
when the transaction was ran we received an AVS mismatch noticeWhen this
happens the customer’s financial institution will put a hold on the amount that
was attempted to be charged, but they do not release the funds to us, the
merchantInstead the bank will release the hold on the customer’s funds
24hours laterThe customer provided us with the correct billing zip code and we
processed the payment againThis time it went through successfullyWe
explained to *** about the hold on her funds and advised her that within
hours that will be released by her bank institution
The customer signed and
acknowledged the agreement that was sent out showing her the move dates of the
*** / ***This was a last minute booking on the ***
The customer’s signed agreement is attached to this responseOnce we received
the signed paperwork from the customer, we sent out her information to the motor
carrier handling her moveThe carrier’s dispatcher called the customer and
gave her a live update of what was going onThe update was that the truck was
in Orlando, FL taking care of a pickupHe advised the customer that as soon as
the Orlando load was finished being loaded, around 8-9pm, we would know if
there is enough truck space to send this truck straight to her in Alabama for a
pick up on the *** or if truck space was limited, we would straight
delivery the Orlando customer in Atlanta on the *** and then we
would head straight to her in Alabama for an ETA of the *** in the
evening for her pick upFederal regulations regulate drivers to drive no more
than miles for every hours
Later that evening of March **,
**the customer called back accusing us of being a scam because she saw **+
complaints on our Revdex.com page, and because we charged her card twiceWe advised
her that we maintain the number of complaints that we receive less than 1%, and
that we did not charge her card twiceShe knows we did not charge her card
twice, we explained to her the hold the bank made for an AVS mismatch, but when
she got upset and is now saying we are scamming her and we double charged her
card with the intentions to scam herThe *** *** spoke to her and
explained to her this but the customer was extremely rude to all of our representatives
over the phone and she hung upWe then received a call from the driver who is
handling her move and he advised us that the customer was very rude to him over
the phone when he called her to let her know when she was going to be picked
upThe driver advised that later tonight he would let her know if it was going
to be on the *** or ***She then demanded that we pick
her up on the *** and *** ONLYOur dispatch department
worked to get her on a route for pick up as soon as possible with very to no
little noticeThen to have customer demand to have pick up on *** and *** only and then
threatening to cancel, complain to everyone she can, and to file a chargeback against
usAfter this behavior from customer, we advised her that based on the Company
Refund/Cancellation policy; she is not eligible for a refundThe cancellation
policy appears very clear on the agreement signed by the customer; it appears
on the agreement more than once just in case the customer missed it the first
timeAfter she was informed of this, she said everything in the book to us,
everything from attorney general to her advising us she would let everyone
online know that we scammed herThat is not the caseThe carrier company
stayed on standby to see if customer still needed servicesShe does not
want to use our services and she has
elected to cancel the services
Company Refund
/Cancellation Policy:
I
understand that deposits are non refundable for moves cancelled or reserved
within business days (Saturday, Sundays and Holidays not included) of the
first estimated packed or load dateDeposits will be 100% refundable with No
Cancellation Fee or Additional Charges for moves cancelled outside business
days (Saturday, Sundays and Holidays not included) prior to the first estimated
pack or load date listed above (whichever applies)I understand that if I
change my load dates up closer than the original load dates, the cancellation
policy applies to the new load datesIf load dates are changed to later dates,
the cancellation policy applies to the original load datesAll cancellation
and refund requests must be sent in writing via e-mail and/or fax to ***@***.com. Fax: ***
All refund requests must be confirmed by Alliance Moving Services Incbefore
refunds are processed back to your accountRefunds can take 5-business days
to reflect on your next statement
Attached is the customer’s
signed agreement

In Response to *** *** complaint ID: *** The move was picked up on timeThe FADD (First Available Delivery date) that the customer chose was 8/**/"Based
on the load size and mileage of your move, delivery may take anywhere from 1-business daysEstimated time of delivery is determined by many factors beyond the control of any carrier and Alliance Moving Services Incsuch as traffic delays, weather delays, mechanical issues, other customers on the route and/or any acts of GodEstimated delivery spreads: 0-miles: 0-days501-miles: 1-days1001-miles: 2-days1501-miles: 3-days2001-miles: 4-days2501-miles: 5-daysThese estimated windows begin on the shipper’s first available delivery date" The carrier has up to business days from 8/**/to deliver the household goodsThe Agent carrier will notify the customer in advance when the items will be arriving to their final destinationAt no time did a guarantee delivery date was establishedThese are only estimates and average delivery times

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
When we started talking to the customer service rep, he was nice and he said we could get our deposit back since it was a short time since we book with the companywhen I was was trying to get hold someone I keep putting on hold or that person was busy and they would call back I waited for a whole day and no answerThe manger was cursing at us and yelling at us firstand he hung up on me a couple of times and was the one who was talking politely.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

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Description: MOVING BROKERS

Address: 920 35th Ave, Long Isand City, New York, United States, 11106

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