Alliance Moving Services Inc.

Alliance was scheduled weeks a head to move our belongings on a Sunday, and never showed up. They did not respond to our email communications; when contacted via telephone, their representative tried to blame us for not knowing why their truck never showed up. They were unable to rebook the move or guarantee our items would arrive on the scheduled due date. We gave them an additional 24 hours to try to find another truck and reschedule, but had to cancel the contract when they did not follow up with our communications or rescheduling. We did receive a 100% refund but their poor communications, unprofessionalism and lack of service made the move incredibly stressful. We ended up renting a [redacted] and doing it ourselves. Wishing we had just tackled this move ourselves rather than put ourselves under the stress of a company that never showed up or contacted us regarding their lack of service.

Review: We spoke to John from Alliance Moving Services. He failed to tell us when we used our credit card to pay that there would be a 3% charge on the total bill amount. Also, he told us we would not be charged if we went over the weight that they gave us in a binding estimate. Then the movers came from long haul and were very nice and truthful and told us that we would be charged 3% on the total bill and if we went over weight we would be charged extra. I explained to joe from long haul that we were never told about this 3% charge and we were told we wouldn't be charged if we went over weight. Joe said he was very sorry we weren't told the right information. I told him I would call Alliance in the morning. Well I called and explained my issues to them and they said sry we forgot to tell you all these things but yes you will be charged. I told her that is not very good business. I felt they should have payed the 3% since they never said anything and I would have been a satisfied customer. The lady said no we would be charge . then my husband called and talked with Alliance. She told him the same thing so he told her well i'll just file a complant with the Revdex.com. Her reply was over $58.00Desired Settlement: Would like to not be charged the 3%.

Business

Response:

In response to [redacted] Complaint ID [redacted] On the signed agreement it states the payment terms. Payment Terms: Deposits: minimum 25% of move. Minimum deposit: $400 50% of balance will be collected at pick up by carrier in Postal Money Order, or Cash. (carrier may hold the right to collect up to 70% of balance at pick up) Remaining balance is due at delivery to carrier in full by Postal Money Order, or cash prior to unloading household goods. If payment is not made in full at delivery prior to unloading, the carrier holds the right to place goods in storage until payment is made in full including storage and re-delivery fees. The carrier is expecting to get paid cash or money order. It was the discretion of the carrier to include a 3% surcharge. The carrier will accept credit cards. We advise all customers to pay cash or money order.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The fact that alliance never told us about the 3% charge or even mentioned there may be a possible charge is not good business practice. Being dishonest with customers is also not very appropriate for a business.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely, [redacted]

Business

Response:

2nd response to Thomas Duff Complaint ID [redacted] The customer was aware of the payment terms. It is twice on the contract. see below. The terms for payment are explicit. Postal money order or cash. The carrier requires the payment to be in postal money order or cash. The contract was signed and the customer agreed to all terms and conditions. The form of payment is a condition that has to be met. The agent carrier could have refused any form of payment that was not postal money order or cash. The agent carrier allowed the credit card payment but it carried a small surcharge. If the customer was prepared and had the correct form of payment this would not have been an issue.[redacted]below term #10 statesAll final balance due’s are to be paid in money order or cash to the carrier prior to the truck being unloaded. If customer fails or refuses to pay balance due, carrier holds the right to warehouse or storage the household goods at shipper’s expense. For re-delivery of the warehoused or stored household goods, the balance due must be paid in full, including storage and re-delivery fees, prior to the truck loading goods from warehouse or storage and sent out for delivery[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

when I spoke with the sales associate he said the use of the credit card was fine and never said anything about the surcharge. These fees should be made clear and not hidden from the consumer and not a surprise when the movers show up and tell us about them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: - The moving company was planning to charge us extra money: 150 dollars for the stairs, some more hundreds to move our possessions even though the items are LESS than what I originally listed with Alliance, and again another 15 dollars to cover our furniture with blankets. When we did not accept the extra charges, the movers just left. - I had specifically mentioned stairs to the second floor and the basement to a customer representative who assured me twice that those stairs of both houses including the one I'm moving to, would be covered. The movers told me that their paper just said ground floor and insisted that they had to charge. - The estimate I received is titled "binding." However, in fear that I might be charged extra, I asked many times if the price would change on the day of our move. I was reassured by alliance many times that the price would not change unless I added furniture. My number of furniture was actually less than what I originally gave alliance, but the movers just told me that it was more than they expected and that it would cost more. I kept my words by keeping the furniture LESS than what I inventoried with Alliance, but they decided that my price would change anyway because apparently their estimation of the cubic footage and the weight of my listed furniture was wrong. They would not begin the job unless I would agree to pay every extra charges and left. Even though I was told that I would not have to pay for the stairs to the second floor and to the basement, I agreed to pay for the extra cost for the stairs in hope to start our move. However, my possessions were LESS than what I told Alliance Moving Services Inc, and whatever the miscommunications between Alliance and the actually movers, I should not have to pay for it.Desired Settlement: I would like a refund of my deposit.

Business

Response:

Alliance Moving Services arranged the transportation of [redacted]'s household good by an authorized household goods motor carrier. On the date we made arrangements we went over the details of her move and she was priced based on tariff rates. The days prior to her move the customer advised she had 1 flight of stairs, which we cover the first flight for free. When our movers got there, she had 2 flights of stairs, 3 level home. Overage prices are based on full tariff rates, not discounted rates. The customer did infact have less furniture items, but she did have more boxes than originally estimates, some of her furniture items were more bulky than average. Foreman provided the customer with a revised estimate, which showed possible overages. In the end, she would had only been charged whatever crosses the weight scale, the foreman visually saw more weight so he was preparing her for overages if there were any. Weight tickets are provided at delivery to customer to verify actual weight. Customer refused services at pick up and based on the company refund and cancellation policy they are ineligible for refund. Customer can use their deposit as a credit for future moving services to be used by the card holder within 12 months of date of cancellation. Here is our company refund and cancellation policy:

Review: I was contacted by Alliance Moving company on the afternoon of March **inquiring if we still needed a moving company. When I explained that I had hired another company, the representative [redacted] went in to a very dramatic report of how horrible this company was, that they had been investigated by The Today Show, he told me they were a company that would "ruin my life" . He then referred me to a website that was a ripoff alert about them. He knew I was within the one week cancellation period and he took total advantage of that. He promised I would be able to get my money back from the other company if I booked with them, so I gave them a deposit of $3505.00 and electronically had me sign a contract. After speaking with the other company, we learned that none of this was true, and that we infact would not be able to get our money back. I attempted to cancel the deposit of $3505.00 within a few hours of making the payment. No services were given, Alliance was not out any money, yet because I signed a contract with them, they are keeping my $3505. they took advantage of me, lied, and scammed to get the down payment, knowing I would not be able to get my money back from the other company, thus having two moving companies I had paid out large sums of money to. They of course deny all of this, but I can tell you it is all 100% accurate. I asked them to please be a company with integrity and do the right thing by returning my deposit to me and they refused. I am also working with my credit card company to get this charge reveresed. I believe they are a dishonest company despite their rating with you. They are going to tell you that they did not lie or mislead me, but that is exactly what we did. When we spoke to the other company about what they told me, they advised me that not one word of it was true, and that the Revdex.com rating they showed me was not their company or a previous company of theirs.Desired Settlement: I want to be refunded of my full deposit of $3505.00

Business

Response:

In response to

[redacted]complaint: [redacted]

Customer made a request for us

to provide an estimate for their move on 2/**/14. Alliance Moving Services provided

the customer with an estimate for their move from OH-WA on 2/**/14. The

customer told us they have a moving company lined up, they advised who it was

and the company they mentioned is a company that has appeared on severa* TV

news reports about their business ethics, we pointed this out to the customer and

they elected to contract us for their move instead and advised that they will

cance* services with the other company. The customer booked with us on 3/**/14,

we went over the agreement with the customer and explained to them their

responsibilities for their move. We sent them an emai* with usefu* information

for their upcoming move, and the customer was happy with our services offered

and they signed the agreement with us. (Customer signed agreement is below this

response)

One day later the customer called

in advising that her husband stil* wants to go with the other company

regardless and also because they are refusing to refund their deposit. We are

not aware of other company’s cancellation and/or refund policies. As per our company

refund/cancellation policy that the customer agreed to, she is ineligible for a

refund for cancelling the move within 7 business days of the customer’s first

load or pack date. The company refund/cancellation policy reads:

Company Refund

/Cancellation Policy:

I

understand that deposits wil* be 100% refundable with No Cancellation Fee or

Additiona* Charges for moves cancelled outside 7 business days (Saturday,

Sundays and Holidays not included) prior to the first estimated pack or load

date listed above(whichever applies). I understand that if date changes are

made, cancellation policy applies to origina* pick up dates. Deposits are non

refundable for moves reserved or cancelled within 7 business days (Saturday,

Sundays and Holidays not included) of first pick up date. Al* cancellation and

refund requests must be sent in writing via e-mai* and/or fax to [redacted].com. Fax: ###-###-####

Al* refund requests must be confirmed by Alliance Moving Services Inc. before

refunds are processed back to your account. Refunds can take 5-7 business days

to reflect on your next statement.

Customer’s first

estimates load or pack date as per the signed agreement is 3/**/14 – 3/**/14.

Customer cancelled 4 business days before that on 3/**/14.

Electronic Signature

I hereby affirm that I

have thoroughly reviewed the inventory of articles to be transported. I affirm

that this list represents the complete and tota* inventory with no omissions,

and that there are no additiona* items to be moved. I understand that the

carrier is only liable for moving the items included in this list, and I

understand that in the event that I have any additiona* items not included in

this list, I wil* incur additiona* charges. Further, I understand that if I

refuse to pay the additiona* charges required for the carrier to transport the

additiona* items, I wil* forfeit my deposit in its entirety.>

I hereby confirm my signature on the following document, acknowledging that I

have read, agree and accept al* the terms and conditions including the:

Refund /Cancellation Policy

I understand that deposits are non refundable for moves cancelled or reserved

within 7 business days (Saturday, Sundays and Holidays not included) of the

first estimated packed or load date. Deposits wil* be 100% refundable with No

Cancellation Fee or Additiona* Charges for moves cancelled outside 7 business

days (Saturday, Sundays and Holidays not included) prior to the first estimated

pack or load date listed above (whichever applies). I understand that if I

change my load dates up closer than the origina* load dates, the cancellation

policy applies to the new load dates. If load dates are changed to later dates,

the cancellation policy applies to the origina* load dates. Al* cancellation

and refund requests must be sent in writing via e-mai* and/or fax to

[redacted].com. Fax: ###-###-####. Al* refund

requests must be confirmed by Alliance Moving Services Inc. before refunds are

processed back to your account. Refunds can take 5-7 business days to reflect

on your next statement.

Name: [redacted]

Email: [redacted]

Signed Date: Wednesday, 03/**/2014 - 16:32:50 EST.

IP Address: [redacted]

Internet Browser: IE9

--------------------------------------------------------------------------------...⇄ />
Binding Moving

Estimate

Job No:[redacted]

Alliance Moving Services

Inc

US DOT: **MC: **

Customer Rep: [redacted]

Tol* Free: ###-###-####

Fax : ###-###-####

Email : [redacted].com

Moving From

Moving To

Phone:

9[redacted]

[redacted]

Relocation

Details

Job No:

Representative:

Move

Type: Residential

Long

Distance, 2311 miles

Estimated

Volume:

20426

lbs. (2918 cf.) $0.53 per lbs

Moving Dates:

03/**/2014 -

03/**/2014

Reference By:

EquateMedia

Created on:

02/05/2014

Relocation Estimate

Basic Estimate Price

$10825.78

Fue* Surcharge: 9.00 %

$974.32

BULKY Work Bench

$200.00

Golf Cart

$400.00

Foose Ball

$100.00

BINDING ESTIMATE FEE

$1500.00

Packing Materials

$4282.50

Corp Location, AAA,

AARP

- $2500.00

Basic Valuation Protection:

$0.60 per lbs. per article

$0.00

Tota* Moving Estimate

$15782.60

Customer Payment:

$3505.00

Ful* Value Protection

Amount of Liability: $122,556.00 (Optional)

Deductible Levels:

$0

$250

$500

$750

$1000

$1500

Valuation Charge:

$5392.64

$5270.08

$5147.52

$5024.96

$4902.40

$4779.84

Tota* Estimate Plus

Valuation Charge:

$21175.24

$21052.68

$20930.12

$20807.56

$20685.00

$20562.44

Customer's Initials:

x_________

x_________

x_________

x_________

x_________

x_________

WARNING: If a moving company loses or damages your goods, there

are 2 different standards for the company’s liability based on the types of

rates you pay. BY FEDERA* LAW, THIS FORM MUST CONTAIN A FILLED-IN ESTIMATE

OF THE COST OF A MOVE FOR WHICH THE MOVING COMPANY IS LIABLE FOR THE FULL

(REPLACEMENT) VALUE OF YOUR GOODS in the event of loss of, or damage

to, the goods. This form may also contain an estimate of the cost of a move

in which the moving company is liable for FAR LESS than the

replacement value of your goods, typically at a lower cost to you. You will

select the liability leve* later, on the bil* of lading (contract) for your

move. Before selecting a liability level, please read “Your Rights and Responsibilities

When You Move,” provided by the moving company, and seek further

information at the government website www.protectyourmove.gov

Understanding

Your Estimate

Customer has selected a binding “not to exceed” price. Tota* costs

wil* not exceed the estimated cost; detailed in the list of pieces, for an

estimated weight/volume listed in the “Relocation details” of this

agreement, providing that Customer provides Alliance Moving Services Inc.

with an accurate description of the items that are to be moved, and the

services that need to be performed. If there is an increase of items,

packing services, weight/volume or labor services added at the origin or

destination to those quoted in this agreement, the Customer may be charged for those services at full

tariff rates.

This Moving Estimate

Includes:

Ø Professiona* Door to Door Service.

Ø Disassembly and reassembly of al* items

disassembled by movers at pick up.

Ø Loading and unloading of al* furniture,

[redacted]hold goods, and boxes.

Ø No charge for elevators or first flight of

stairs(12 steps)

Ø Standard Cargo Protection. Up to $10,000

based on $0.60/lb. per article; if selected at time of pick up.

Ø Al* taxes, tolls, fuel, fuel-surcharges and

mileage.

Ø Blanket wrapping of furniture.

Ø 30 days free storage in a secured climate

controlled facility for Interstate moves only. Shipper must request storage

at time of the reservation is prepared.

Ø No charge for date changes made outside of 7

days before first origina* load date.

Payment Terms:

Ø Deposits: minimum 25% of move. Minimum

deposit: $400

Ø 50% of balance wil* be collected at pick up

by carrier in money order, or cash. (carrier may hold the right to

collect up to 70% of balance at pick up)

Ø Remaining balance is due at delivery to

carrier in ful* by money order, or cash prior to unloading [redacted]hold goods.

If payment is not made in ful* at delivery, the carrier holds the right to

place goods in storage unti* payment is made in ful* including storage and

re-delivery fees.

Additional

Accessoria* Services and Fees:

Ø Packing supplies such as boxes, tape, and

bubble wrap if not included in origina* estimate.

Ø First flight of stairs is free. Each

additiona* flight of stairs is $60.00

Ø Long Carry: first 100ft are free. Each

additiona* 100ft is $75.00

Ø If a 26 foot truck or an 18 wheeler cannot

get close to building or [redacted] for loading and unloading. A shuttle service

may be applied. For a minimum charge of $300.00

Ø Packing of

breakable items like Mirrors, TV’s, Glass, and/or crating services. Unless

specified in origina* estimate.

Ø Ful* Packing:

Any additiona* packing services needed or requested outside of the original

estimate, wil* incur additiona* charges.

Ø

$250.00 charge for date changes made within 7 days of first original

load date.

Ø Storage wil* be

charged at $0.40/cubic foot for any additiona* months. ($150.00/month

minimum)

Company Refund

/Cancellation Policy:

I understand that deposits wil* be 100% refundable with No

Cancellation Fee or Additiona* Charges for moves cancelled outside 7

business days (Saturday, Sundays and Holidays not included) prior to the

first estimated pack or load date listed above(whichever applies). I

understand that if date changes are made, cancellation policy applies to

origina* pick up dates. Deposits are non refundable for moves reserved or

cancelled within 7 business days (Saturday, Sundays and Holidays not

included) of first pick up date. Al* cancellation and refund requests must

be sent in writing via e-mai* and/or fax to [redacted].com. Fax: ###-###-#### Al* refund requests must be confirmed

by Alliance Moving Services Inc. before refunds are processed back to your

account. Refunds can take 5-7 business days to reflect on your next

statement.

If you are going to add additiona* pieces/items to your

inventory at origin, or if your inventory pieces/items are different in

weight and/or volume from what was estimated on this agreement:

·

Carrier’s foreman wil* provide you with a revised estimate on

site including al* costs necessary for your move.

·

Federa* regulation requires carrier to honor origina* estimate

if foreman has loaded truck prior to shipper signing and agreeing to

revised estimate. You should not allow carrier to load the truck or perform

any services unti* revised estimate has been signed and agreed to by you,

the shipper.

By electronically

signing this agreement, I have read, understood and I am agreeing to the

Company refund/cancellation policy and the following:

1. The

quoted prices and terms are based on the information provided at the time

the reservation was made. The items in the inventory have been calculated

to an estimated weight/volume or minimum used to determine the

transportation requirements upon which your price is determined. Any

changes to your inventory may result in different terms and prices uniform

with the carrier's tariff. If any additiona* services, packing of items, or

labor are added or required at the destination or origin then you may be

charged for those services and/or items at ful* tariff rates. Carrier

reserve the right to re-pack any item not correctly packed by the shipper

(drawers must be empty) Carrier is not allowed to do any plumbing or any

electrica* connections or disconnections.

2. Alliance

Moving Services Inc. MC:[redacted]is authorized by the Federa* Motor Carrier

Safety Administration(FMCSA) to be a [redacted]hold goods moving broker.

Alliance Moving Services Inc. assumes no responsibility or liability for

any property damage, bodily injury, or public liability as the outcome of

the transportation of [redacted]hold goods transported by an authorized carrier.

At shippers request we wil* assist you in the process to submit a claim to

the assigned carrier for settlement of the claims. Alliance Moving Service

Inc. is not responsible for any omissions or acts of the carrier, its

agents, or employees. Alliance Moving Services Inc. is not liable,

responsible, or to be held accountable for any damage, delay, loss, or

expenses resulting from any Carrier or caused by any act of God.

3. Alliance

Moving Services Inc. places the shipment with an authorized, licensed, and

insured FMCSA [redacted]hold goods carrier. However, you understand and agree

that Alliance Moving Services Inc. makes no guarantees and/or warranties

concerning pick up or delivery time and dates, or the assigning of a

carrier to provide the transportation services requested. If Alliance

Moving Services Inc. is unable to assign a carrier by the time of close of

business on your last pick up date, you wil* be entitled to a refund of

your deposit as a ful* satisfaction of this agreement. By allowing your

assigned carrier, designated by Alliance Moving Services Inc., to pick up

your [redacted]hold goods, you are agreeing to the terms and conditions of this

agreement.

4. Upon

carrier arriving within the 2 day pick up window ready to render services

agreed on origina* order, If customer has more items or more services than

what was on the origina* estimate and customer does not allow carrier to

perform services, or refuses carrier’s services that was originally signed

and agreed upon by customer, customer understands that he or she is

forfeiting the deposit made for the services and that refunds under these

circumstances wil* not be made. If customer agrees to make a dea* directly

with carrier, and the customer does not advise Alliance Moving Services

Inc. of such actions, he or she wil* forfeit deposit and no refunds wil* be

issued.

5. In

accordance with 49 CFR §317.113(c)(1), shipper agrees to waive a physica* survey of

the [redacted]hold goods and alternatively agrees to receive a binding “not to

exceed” estimate based upon the shippers provided items list of property to

be moved.

6. Based

on the load and mileage of your move, delivery may take anywhere from 1-20

business days. West coast 1-20. Mid-west 1-20. East Coast 1-20. These

estimated windows begin on the first day of the shipper’s availability.

Goods may be ware[redacted]d before delivery. Any situations on delivery such

as, no delivery before or after a certain time, or no weekend delivery may

cause your delivery schedule to go past the estimated time and may incur

additiona* fees. In the event of any conflict between the Bil* of Lading

and the terms of any estimate, the terms of the Bil* of Lading shall

control. The estimated price listed on this agreement is based on a

flexible schedule as wel* as accessible conditions at both pick up and

delivery locations. Estimated time of arriva* is determined by many factors

beyond the contro* of any carrier and Alliance Moving Services Inc. such as

traffic, weather, mechanical, and any acts of God.

7. I

have reviewed the brochure’s “Your Rights and Responsibilities When You

Move” and “Ready to move? - Tips For A Successfu* Move” Available on

www.[redacted].com This agreement between Alliance

Moving Services Inc. and you represents the entire current understanding

and over rules al* other understandings, representations and negotiations

made by and between such parties including representations made by any

estimator. This agreement may not be terminated, amended or waived orally,

but only in writing, signed by you and Alliance Moving Services Inc.

Controlling law, venue, and jurisdiction in any lega* matters filed as a

result of a dispute of this agreement can and must only be in Queens

County, State of New York.

8. Customer

agrees and understands that should the customer fai* to execute or return

this agreement that by allowing a carrier designated by Alliance Moving

Services Inc to pick up the customer’s belongings, the customer expressly

agrees and consents to the terms and conditions contained in this

agreement.

9. Customer has selected a binding “not to exceed”

price. Tota* costs wil* not exceed the estimated cost; detailed in the list

of pieces, for an estimated weight/volume listed in the “Relocation

details” of this agreement, providing that Customer provides Alliance

Moving Services Inc. with an accurate description of the items that are to

be moved, and the services that need to be performed. If there is an

increase of items, packing services, weight/volume or labor services added

at the origin or destination to

those quoted in this agreement, the Customer may be charged for those services at the

agreed upon rate per pound and/or cubic feet.

10. [redacted] balance due’s are to be paid in money order or cash to the

carrier prior to the truck being unloaded. If customer fails or refuses to

pay balance due, carrier holds the right to ware[redacted] or storage the

[redacted]hold goods at shipper’s expense. For re-delivery of the ware[redacted]d or

stored [redacted]hold goods, the balance due must be paid in full, prior to the

truck loading goods from ware[redacted] or storage and set out for delivery.

11.

The carrier wil* offer you a new estimate agreement listing

al* costs for the entire move. The tota* price wil* be the same listed on

this agreement if your inventory weight/volume does not change and/or

require additiona* services. If your inventory is different or services are

different, the carrier must provide you with a written estimate. Do not

allow the carrier to load the truck or perform any services before you

agree in writing to the new estimate.

Articles

List 64 Items, 325 Pieces

Qty

Items

Lbs

2

ARMOIRE, LARGE

550

1

BAR, 3X4X2

168

6

BAR, STOOL

180

2

BED, FOOTBOARD

140

4

BED, HEADBOARD

420

2

BED, KING (WITH MATTRESS)

780

2

BED, QUEEN (WITH MATTRESS)

710

1

BENCH, SMALL

35

1

BOOK SHELF, SMALL

35

90

BOX, LARGE (4.5 CU. FT)

4050

60

BOX, MEDIUM (3.0 CU. FT)

1860

2

CABINET, MEDIUM

140

1

CHAIR, ARM

70

6

CHAIR, DINING

210

1

CHAIR, HIGH BACK

50

6

CHAIR, KITCHEN

210

1

CHAIR, OFFICE

50

2

CHAIR, OVERSTUFFED

350

1

CHEST, MEDIUM

175

1

CHEST, TOY

70

1

DESK, (L-SHAPE)

245

1

DESK, COMPUTER

116

Qty

Items

Lbs

1

DESK, DOUBLE

245

2

DESK, HUTCH

140

1

DINING TABLE

210

1

DRESSER, DOUBLE

280

3

DRESSER, MIRROR

42

2

DRESSER, SINGLE

350

1

DRESSER, TRIPLE

350

1

ENTERTAINMENT CENTER, 3 PIECE

280

1

FILE CABINET, 4 DRAWER

140

1

FOOS BAL* TABLE

250

1

GOLF CART

500

1

HUTCH

140

1

KITCHEN NOOK

150

2

LADDER TO 7

70

4

LAMP, FLOOR

84

12

LAMP, TABLE

168

4

NIGHT STAND

140

2

OTTOMAN, LG.

112

2

PATIO CHAIR

70

2

PATIO COUCH

30

1

PATIO SET, 5 PIECES

290

Qty

Items

Lbs

55

PLASTIC BIN, MED.

1925

1

REFRIGERATOR, UPRIGHT

230

1

RUG, SMALL

21

1

SIDE TABLE

40

1

SOFA TABLE

105

1

SOFA, 1 CHAIR

175

1

SOFA, 3 SEAT

350

2

SOFA, 3 SEAT/BED

840

1

SOFA, 3 SEAT/BED

420

4

STOO* BAR

84

2

TABLE, COFFEE

210

3

TABLE, END

105

1

TABLE, KITCHEN

140

2

TOOLS GARDEN

140

2

TV STAND

70

1

TV FLAT SCREEN- 32``-50``

105

1

TV OVER 51``+

125

2

WAL* SHELVES

140

1

WASHER/DRYER COMBO

350

1

WHEELBARROW

56

1

WORK BENCH, REG.

140

Packing Materia* List

Qty

Material

Unit

Price $

80

Box Large(4.5)

20.00

70

Box Medium(3.0)

18.50

2

China Cabinet 1 Piece

50.00

Qty

Material

Unit

Price $

10

Dishpack(5.2)

26.00

4

Ent Center (per Piece)

45.00

2

Glass Door Lg (per Piece)

50.00

2

Glass Door Sm (per Piece)

25.00

Qty

Material

Unit

Price $

10

Mattress Cover

20.00

4

Mirror/picture Large(3.7)

40.00

3

Tv, 56`` Or More

65.00

5

Wardrobe(14.0)

28.50

CREDIT CARD

AUTHORIZATION FORM & DEPOSIT RECEIPT

JOB #: [redacted]

Cardholder’s Name: [redacted]

Shipper’s Name: [redacted]

Cardholder’s Billing Address: [redacted]

Credit Card Type: AMEX

Credit Card Number: xxxx-xxxx-xxxx-[redacted]

Expiration Date: **/2015

Phone Number: [redacted] Email:

[redacted]

Deposit Amount Charged: $3505.00

Notice to Cardholder: Please

read and agree to before signing

I understand that deposits will

be 100% refundable with No Cancellation Fee or Additiona* Charges for moves

cancelled outside 7 business days (Saturday, Sundays and Holidays not

included) prior to the first estimated pack or load date listed above

(whichever applies). I understand that if date changes are made,

cancellation policy applies to origina* pick up dates. Deposits are non

refundable for moves reserved or cancelled within 7 business days

(Saturday, Sundays and Holidays not included) of first pick up date. All

cancellation and refund requests must be sent in writing via e-mai* and/or

fax to [redacted].com Fax: ###-###-#### All

refund requests must be confirmed by Alliance Moving Services Inc. before

refunds are processed back to your account. Refunds can take 5-7 business

days to reflect on your next statement.

Click on ONLINE ELECTRONIC SIGNATURE to agree to the

terms above and to this form.

If

you no longer wish to receive emails from Alliance Moving Services Inc,

please click on remove me

Electronic Signature

I hereby affirm that I

have thoroughly reviewed the inventory of articles to be transported. I affirm

that this list represents the complete and tota* inventory with no omissions,

and that there are no additiona* items to be moved. I understand that the

carrier is only liable for moving the items included in this list, and I

understand that in the event that I have any additiona* items not included in

this list, I wil* incur additiona* charges. Further, I understand that if I

refuse to pay the additiona* charges required for the carrier to transport the

additiona* items, I wil* forfeit my deposit in its entirety.>

I hereby confirm my signature on the following document, acknowledging that I

have read, agree and accept al* the terms and conditions including the:

Refund /Cancellation Policy

I understand that deposits are non refundable for moves cancelled or reserved

within 7 business days (Saturday, Sundays and Holidays not included) of the

first estimated packed or load date. Deposits wil* be 100% refundable with No

Cancellation Fee or Additiona* Charges for moves cancelled outside 7 business

days (Saturday, Sundays and Holidays not included) prior to the first estimated

pack or load date listed above (whichever applies). I understand that if I

change my load dates up closer than the origina* load dates, the cancellation

policy applies to the new load dates. If load dates are changed to later dates,

the cancellation policy applies to the origina* load dates. Al* cancellation and

refund requests must be sent in writing via e-mai* and/or fax to

[redacted].com. Fax: ###-###-####. Al* refund

requests must be confirmed by Alliance Moving Services Inc. before refunds are

processed back to your account. Refunds can take 5-7 business days to reflect

on your next statement.

Name: [redacted]

Email:[redacted]

Signed Date: Wednesday, 03/**/2014 - 16:32:50 EST.

IP Address: **

Internet Browser: IE9

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Review: I hired Alliance after Talking with [redacted](a rep) he gave me a NOT TO EXCEED price and an ETA. He assured me that my items would be to the destination in 7-9 days. He made empty promises to get the sale and now my stuff is sitting in a Warehouse which he assured me it wouldn't. I explained to him that I did not want to take possession of my new place without knowing when I would have my items. I am now paying for a condo and now NOONE can tell me when I will have my belongings.

my stuff has been pawned off to another company in NJ who has no idea where they are even delivering to! They picked up my stuff 10/** at 7am and they do not even know where it is going?! My 65 year old mother was woken by a door bell bc Alliance didn't instruct this company to call the correct person. instead, they were calling me at 4am in AZ!

they also charged my Mother another $200!

Alliance Moving Company are a bunch of liars and will tell you anything to get your money. Their customer service does not care about you and will do nothing to rectify any problem that they have caused. I want this resolved ASAP. They had MORE THAN ENOUGH time to have my stuff shipped. this is one of the worst companies I have ever had to deal with and will gladly spread the word.

[redacted]Desired Settlement: I WANT MY ITEMS DELIVED BY THIS WEEKEND! I WANT AN APOLOGY OR I WANT A REFUND!

Business

Response:

In response to complaint ID: [redacted]

Customer: [redacted]

see attached

[redacted] indeed was provided a binding estimate. Which becomes null and void if/when the customer adds additional inventory or packing services to their order. Attached to this is the actual inventory that was loaded, and below is the original estimate the customer signed with the original inventory. After looking over both inventory lists. Customer indeed does have additional items. It is not a bid deal if the customer has more or not, in the end they will be charged accordingly for what we move for them. [redacted]'s inventory overages was 273 lbs and she was charged accordingly. We still kept her at the same per pound rate instead of charging her at full tariff rates for overages.

We do not gurantee delivery dates due to the nature of the industry and several families loads on 1 truck. The Department of Transportation that regualates interstate household goods moves require motor carrier companies authorized to move household goods to deliver goods within 21 business days. In our agreement we tell customers about that their shipment will be delivered within 20 business days. [redacted] was pick up on: October **, 2013. We estimated her delivery to be approximately 9 days after pick up. That would mean a delivery on Monday October **, 2013. If you look at the calender today is ONLY Wednesday October **, 2013. So I do not understand this customers complaint. We are still finalizing our delivery routes and [redacted]'s items in fact could be still delivered around the 9 day mark as requested by her. She called in very upset because we could not narrow down an exact date for her and she was really upset about it. We will not make up dates for [redacted]'s delivery, so if delivery information is not yet available, then we cannot make up a date to make her happy. [redacted] will get a call from the driver 24 hours prior to the items being delivered. We will definitely make sure the contract/agreement is not broken or voided on our end and we will make sure we deliver her goods within contract policy.

The day [redacted] booked and Finalized the move with us, right then and there she failed to provide a delivery address, and failed to provide us with with her mother's name and number with instructions for the driver to call her for pick up. The contract was sent out and signed by her without that information on it.(we have proof it was not on original contract she signed, see below) Moves here are usually set up at least 30days in advance, since she booked her move on October *, 2013 we rushed the estimate order to our carrier for them to add [redacted]'s move to the pick up route. That is where the break through came along where when my driver showed up, he tried calling the only number [redacted] had originally provided. We understand that this issue was one of the main reasons she was upset at us, but the instructed information was provided to us after we sent over the order for service to our carrier's office. We appologize for that inconvenience.

We will deliver the customers items within contract. We will gladly write an applogy letter to [redacted] AND her mother. Unfortunately we cannot offer a refund, like the customer is asking for, because we have not broken contract with this customer, we are still within contract, and there is still a chance we can deliver her items on her desired date. We do not want this situation to escalate as there has been NO foul play or misleading information towards this customer at all whatsoever.

This is the agreement she signed electronically. She only provided 1 phone number, and none of her mothers information that day, this is the same contract we immediately sent to our carrier that same day:

Electronic Signature

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[redacted]

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Review: I moved furnishings and personal belongings from Dallas TX to Hershey PA on 11/*/13. I was told that glass items would be packed for me and was included in cost. When I contacted Alliance to confirm this info, I was told that it would cost an additional $600 to do so when I asked them to refer back to their salesperson, they dropped the cost to $300 but this was not in my budget so I determined to pack the glassware myself. Then I was told that the estimate given to me was based on weight of freight not cubic ft which made sense so I accepted their terms only to find out now after it was been moved to Hershey that they are using cubic feet and they are refusing to tell me what the weight is so I can determine if I'm being overcharged as they have increased the cost of my move from $3204.13 to $5119.42. I had paid $1000 up front as a down payment, another $2300 to the carrier who picked up but was also to receive $1800 in rebate/discount according to the paperwork written up by the original carrier. Also I was given the impression they were associated with Allied Van Lines but do not believe that to be the case either. I did contact Alliance at least 3 times during the move period to ask if I was paid up and when I could expect to have delivery as they would only store my furnishings for a month free of charge. At the time of my conversations with Alliance I spoke to [redacted], a [redacted], another [redacted] and [redacted], [redacted] of other two, who did tell me in conversation that I was paid up and would not have to pay any additional monies. Today I found out that this was an deceptive comment as well. In fact, [redacted], per [redacted] did not remember talking to me or the original carrier while I was on the phone waiting for him and listening to his entire conversation with the original carrier, [redacted] was the carrier [redacted] stated that they would pay any storage charges if they could not get the load delivered prior to 12/*/13. I told Alliance and the original carrier the location of my new storage unit on 11/**/13. I am very upset with the deception and ambiguous meaning in all of my phone conversations with this business. Also today in speaking to the delivering carrier, that's correct 3 different companies are involved in this debacle, I discovered that I was dealing with a broker all along which explains why no one person could take care of any of the questions I was asking.Desired Settlement: would like my bill to be readjusted to $3319.42 total which would result in a refund to me of $1,019.42 - also would like this to be noted on the Revdex.com website so that no other person(s) are caught unaware

Business

Response:

In response to [redacted] Complaint.

[redacted] was provided an estimate to move her household goods from Dallas, TX to Hershey, PA. She was quoted for 8,000 lbs equivalent to 1148 cubic feet. When carrier arrived they assessed what needed to be moved. By law if motor carrier arrives to job site and they are estimating there is more weight or space, they will provide [redacted] with new revised estimate showing possible overage rates. Carrier provided [redacted] with a revised estimate for 10,150 lbs equivalent to 1450 cubic feet that the [redacted] signed on site before anything was loaded onto the truck. Below is the original signed agreement [redacted] signed with us. Attached to this is the revised estimate AND the bill of laden the carrier provided to [redacted] listing all new charges. It shows total cost of: $5,119.42 for 10150 lbs / 1450 cf. The agreement below is the original and it shows no packing charges. Packing services are additional. The bill of laden [redacted] signed showed the charges for the packing materials. The bill of laden shows the breakdown in price. Total: $5,119.82 - $1,000deposit - $800 discount - $2,300 collected at pick up this leaves a balance due of: $1,019.82. Customer's Signature appears on bill of laden above the breakdown in costs. see attached.

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Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Alliance Moving Services was paid to move furniture, boxes, sports equipment including bicycles etc from Boston MA to Stuart FL. The representative [redacted] quoted the move for $2,399.65 on July [redacted], 2014. On the pick-up day, September [redacted], 2014, the movers arrived 4 hours late at 6pm. After the items were packed into the moving truck the drivers proceeded to inform us that since some of the items were oversized and the boxes were larger than they originally thought and the price increased to $4,259.64. At that point, with the items already packed and stacked in the truck, we had no choice but to agree. After some misunderstanding with the delivery date and an attempted delivery 2 weeks too early, the items were moved to a warehouse. The truck finally delivered the items on October *, 2014. The driver/supervisor named [redacted] charged an extra 150$ for the "redelivery" before he unloaded. At that point [redacted] started unloading. During the unloading process a few of the boxes were opened and broken items were noted. In addition there were items missing including a queen sized box spring, a bicycle, a bed frame and 10 boxes. The driver then informed us that another delivery would come with the missing items. Another delivery was made on October ** but there were still missing items. The only item delivered at that time was the box frame. After some more communication with [redacted] in the following days, he informed me to report the broken and missing items.Desired Settlement: I want the cost of the missing and broken items replaced.

Business

Response:

In response to [redacted] Complaint ID # [redacted] The move was delivered on October *. 2014. The customer contacted Alliance Moving Services on October *, 2014 and the claim process was initiated. The customer will be compensated according to the insurance purchased before the move was picked up. Since the customer did not purchase insurance the carrier offers Standard Cargo Protection which covers up to $10,000 based on $0.60/lb. per article. We assist customers when filing a claim and explain the process.

Review: I placed a quote for a moving service from [redacted] Illinois to [redacted], California online and I was contacted by Alliance Moving Services, [redacted] who gave me a moving estimate. I hired them and gave them 1/3 deposit of $500 to confirm my order. On the date of my move, I learned that Alliance had hired [redacted], [redacted] They arrived on May [redacted] to pick up my 52 boxes, at which time I gave them the second 1/3 due of $510 to move my items.

When I called East Coast Moving and Storage on June [redacted] for items to be delivered, I've been getting the run around ever since. I have made a minimum of 15 calls to them to find out when my boxes will be delivered. Half of the time the phone just rings and no one answers. Other times, someone picks up the phone and places me on hold, only to return and say that they can’t find the order number in the system. It's either Mike in Sales or Derrick in Dispatch. I now know this is one in the same person. Earlier this week a lady came on the phone and told me my items were in Denver, CO and they would be here by Friday. They've been passing me from one person to the other and it's now July [redacted], 2015 and I still do not have my boxes delivered.

I plan to make an official report in the State's Attorney's offices in Chicago, New York and FloridaDesired Settlement: Please deliver my items.

Business

Response:

In response to Aleta Clardy complaint ID # [redacted] On the signed agreement it states: “Alliance Moving Services Inc. MC: 817950 is authorized by the Federal Motor Carrier Safety Administration (FMCSA) to be a household goods moving broker.” Term #6 of the agreement states: “6. Based on the load size and mileage of your move, delivery may take anywhere from 1-21 business days. Estimated time of delivery is determined by many factors beyond the control of any carrier and Alliance Moving Services Inc. such as traffic delays, weather delays, mechanical issues, other customers on the route and/or any acts of God. Estimated delivery spreads: 0-500 miles: 0-4 days. 501-1000 miles: 1-6 days. 1001-1500 miles: 2-8 days. 1501-2000 miles: 3-10 days. 2001-2500 miles: 4-12 days. 2501-3000 miles: 5-14 days. These estimated windows begin on the shipper’s first available delivery date. On 7/**/2015 we provided the dates the move will be delivered. Below is the email sent to the customer: Tuesday, 07/**/2015 Good afternoon [redacted], This is Kassandra from Alliance Moving Services. You called in to request delivery information and as per the carrier your delivery is in transit and you will recieve your items between July [redacted], 2015. The Customer signed an agreement on 05/**/2015 agreeing to ALL terms and conditions of the contract

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:It is now July [redacted] and I still do not have one stitch of my items. It is 52 boxes that I called and requested on June [redacted]. This means it is now 48 days later since I requested my items. How do you explain this time frame? Under what weather conditions would this happen. I hired Alliance Moving and Storage and I hold you responsible because you should be using movers with a good reputation. Never was I told that I would have to wait 48 days for my items. And I still don't have them to date. They even told your customer service representative that it would be delivered between June ** - June [redacted]... It's now 4 days after that. I am very worried now. Where are my items? They told me that someone would call me one day before delivery. No call. No items delivered 48 days later? How do you justify this?e Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Although the carrier supplied you with the information that they will call either you (Alliance Customer Service) or me (customer to compensate me $30 per day after the [redacted] business day, he has not done either. Further, they gave me information that my shipment would be here either 8/* or 8/*. Upon my contacting them again on 8/*, they have now given me new dates of 8/**-8/**. I don't know what to believe anymore because each time they are called, they respond with "it's going to be there next week.) Since I booked this job through Alliance, I truly believe your followup with the carrier would have shown good faith. I only get shifted with new answers whenever I call, yet I have not received a stitch of my belongings as of yet.At this point, they should deliver my items to me at no charge...because we are well past 21 days from June [redacted] when I called requesting my items.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

In response to Aleta Clardy complaint ID # [redacted] Term #2 of the signed agreement states: “Alliance Moving Services Inc. MC: 817950 is authorized by the Federal Motor Carrier Safety Administration (FMCSA) to be a household goods moving broker. Alliance Moving Services Inc. assumes no responsibility or liability for any property damage, bodily injury, or public liability as the outcome of the transportation of household goods transported by an authorized carrier. At shippers request we will assist you in the process to submit a claim to the assigned carrier for settlement of the claims. Alliance Moving Service Inc. is not responsible for any omissions or acts of the carrier, its agents, or employees. Alliance Moving Services Inc. is not liable, responsible, or to be held accountable for any damage, delay, loss, or expenses resulting from any Carrier or caused by any act of God.” The carrier assumes all responsibility for shipping of the household goods. The carrier will pay the customer $30.00 fo r every day after the 21 business days of the FADD (First Available Date of Delivery). The FADD was set to 08/**/2015. This means that the carrier has 21 business days from 08/**/2015 to deliver the goods. If it is later than the 21 business days the customer will be compensated $30.00 per day for late delivery.

Review: Alliance Moving Services was contracted to to provide a move of vehicle and living contents from [redacted], NC to [redacted], UT. Everything went well until I didn't receive a call for the moving of my belongings 24 hours in advance that was I was told I would get. Upon calling in they advised it would be an evening pick up which I couldn't provide coverage for. As I explained to them countless times over that I'm in [redacted], Utah and my belongings are in [redacted], NC. I had my belongings at two different locations and gave coverage and contact information for both locations. I was told I would have a pick up on Friday for my personal belongings between 9 am and 12pm EST, and I would get a call later that day to confirm a time. That call never came. I contacted the company this morning. They advised that it was an evening pick up scheduled for today that was within their 48 hour time frame from getting started. At 3pm EST I called in again as I had received no phone call. They looked into it and advised that the truck I was scheduled for was full, and they would work to find another truck in the area. They advised on contact back by 4:10pm EST. That didn't happen. I've been calling back since then, and there is no one answering their phones or returning phone calls, and this is all after I've paid a deposit.Desired Settlement: I have a dual desired outcome. I want the service I paid for completed, and I have friends who are missing work to try and be there for this company to do the job. I feel that some sort of monetary relief should be given towards my bill as the level of customer service I've received has been well below par.

Business

Response:

Complaint #[redacted]

Review: Alliance is the worst company ever.They are moving brokers who take moving business and give it second and third trucking company .Agent Trevor was super courteous before he had my deposit . I moved from Indiana to Maryland. He insisted that there is a binding quote depending on the description of items and my cost will not exceed that . He also insisted that I pay a certain amount as deposit per company policy . He did not mention that they are the brokers and do not deal with trucking . I specifically said that I will confirm my moving date in the last week of move. Once the move date came close ,very rude customer representative said that I was very late for the moving . After much argument a manager came and eventually confirmed the date rudely . Then on the move date [redacted] trucking company showed up . They clearly said they will not pick up my stuff as my furniture was above the quote. They charged me 800$ more than the estimate and carelessly loaded my stuff . They also collected 50% of remainder money in cash plus tip .They Asked for my preferred delivery date but never told me that my stuff will be reaching until 15 days later . They knew I would be mad. When I called 5 days later , Alliance refused to talk to me hung up on me . Finally they gave me [redacted] managers number . Dispatch manager From LVH John said my stuff was still sitting in a storage house waiting for a truck to travel to Indiana . They took 15 days to get my stuff from Indiana and finally a Liberty Moving made a delivery on Sunday . They had already cancelled my delivery two times previously . Just to remind you they did not confirm the delivery date two days before . I had to change my work and travel plans due to sudden short notice . On the day of delivery the reached 30 mins before my time slot ended. Again they wanted me to pay the remainder 50% cash before unloading . They only unloaded cause I threatened to call the police ESP cause they were so late and next resident was in line to unload in 30 mnDesired Settlement: I want to inform the public that this company is a major fraud and the entire moving has become a scam of these companies to extract as much money from people . They know how to take advantage of chaos associated with moving .I would request Revdex.com to strict action against these companies

Business

Response:

In response to [redacted] complaint ID: [redacted] The customer had required to be moved on July **, 2015 or July **, 2015. Alliance Moving Services is an authorized moving broker. On the contract it states: "Alliance Moving Services Inc. MC: [redacted] is authorized by the Federal Motor Carrier Safety Administration (FMCSA) to be a household goods moving broker. Alliance Moving Services Inc. assumes no responsibility or liability for any property damage, bodily injury, or public liability as the outcome of the transportation of household goods transported by an authorized carrier. At shippers request we will assist you in the process to submit a claim to the assigned carrier for settlement of the claims. Alliance Moving Service Inc. is not responsible for any omissions or acts of the carrier, its agents, or employees. Alliance Moving Services Inc. is not liable, responsible, or to be held accountable for any damage, delay, loss, or expenses resulting from any Carrier or caused by any act of God." The estimates for delivery can take from 1-21 business days. On the contract it states: "Based on the load size and mileage of your move, delivery may take anywhere from 1-21 business days. Estimated time of delivery is determined by many factors beyond the control of any carrier and Alliance Moving Services Inc. such as traffic delays, weather delays, mechanical issues, other customers on the route and/or any acts of God. Estimated delivery spreads: 0-500 miles: 0-4 days. 501-1000 miles: 1-6 days. 1001-1500 miles: 2-8 days. 1501-2000 miles: 3-10 days. 2001-2500 miles: 4-12 days. 2501-3000 miles: 5-14 days. These estimated windows begin on the shipper’s first available delivery date. Goods may be warehoused before delivery. Any situations on delivery such as, no delivery before or after a certain time, or no weekend delivery may cause your delivery schedule to go past the estimated time and may incur additional fees. In the event of any conflict between the Bill of Lading and the terms of any estimate, the terms of the Bill of Lading shall control. The estimated delivery dates and estimated price listed on this agreement is based on a flexible schedule as well as accessible conditions at both pickup & delivery locations." All of the issues described by the customer were in the signed agreement. The customer agreed to all terms and conditions on the contract.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Alliance never disclosed in their conversations that they are brokers and not the carriers. Their customer service agents were rude in each interaction after my first payment. Their statement mentions they are not responsible for their agents, I am not certain how can they not be responsible for their own agents and services provided . The conversations are not recorded therefore their agents take liberty to misbehave . Also if they give a binding estimate then how did the price change once the carrier picked the furniture. There has to be a more transparent way to provide binding estimate which does not change at time of pick up. I don think customers would have an objections if they would stop by ,look at the furniture to give a more realistic binding estimate. Secondly they are moving company/brokers therefore even though the contract's fine line says that there are variables including weather ,distance and other pick ups during the journey ,it should be verbally conveyed to customers at the time of pick up . Cost and time of move are the two most important factors for customers . Alliance, [redacted] or the third carrier locally in MAryland were very vague about delivery right from the beginning. If a customer is informed that it may take up to 28 days for delivery then they would make arrangements accordingly. Everyone does not move everyday therefore grievances arise from lack of communications.My frustrations is due to mismanagement. Moving companies nationwide have to make it more smooth for consumers esp because they are the experts and deal with multiple consumers .

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,