Alliance Moving Services Inc.

In response to [redacted] Complaint ID# [redacted]The customer made a reservation on August **, 2015.In addition, the cardholder signed a contract agreeing to all terms and conditions.We are a booking agency and it is stated on our website and on the signed agreement.Term #2 of the...

contract states:“Alliance Moving Services Inc. MC: [redacted] is authorized by the Federal Motor Carrier Safety Administration (FMCSA) to be a household goods moving broker. Alliance Moving Services Inc. assumes no responsibility or liability for any property damage, bodily injury, or public liability as the outcome of the transportation of household goods transported by an authorized carrier. At shippers request we will assist you in the process to submit a claim to the assigned carrier for settlement of the claims. Alliance Moving Service Inc. is not responsible for any omissions or acts of the carrier, its agents, or employees. Alliance Moving Services Inc. is not liable, responsible, or to be held accountable for any damage, delay, loss, or expenses resulting from any Carrier or caused by any act of God.”

In response to [redacted] Complaint
     Alliance Moving
Services is aware that [redacted]'s delivery went past our estimated
delivery spreads that we provide our customers. A move this size and
distance is usually taken care of in 0-4...

days. The carrier advised us
that the customer was delivered within 6 days from pick up. The delay
was not much, but it was a delay. The cause for the delay was another
customer on the truck that we were trying to deliver, but that customer
was not available for delivery and so the motor carrier had to wait.
During this delay, the [redacted] was demanding delivery information. If
we are not sure how long the delay is going to hold us up, we cannot
give any delivery information the the customer. It is not that we are a
SCAM nor is it because we are clowns here like the customer is saying we
are. We cannot provide a customer delivery information if the
information is not yet available. The customer lost his patience with
us, and there is nothing we could have done to make him understand the
delays the carrier was experiencing. As per DOT guidelines and
regulations, motor carriers have up to 21 business days to deliver
household goods to a customer. Any deliveries delivered outside of 21
business days are eligible for compensation. [redacted]s delivery did
not go anywhere near past that. The timing for the delivery of his
goods were within reasonable dispatch timing. Customer's final paperwork from the carrier is attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me ONLY insofar as I have received a refund and don't EVER have to deal with this company again. I think the role of the Revdex.com in facilitating this resolution, however, I know that the role of the Revdex.com is far greater and more important than resolving individual disputes. The bottom line is that this company runs a scam of a business and needs to be shut down to protect other people from being preyed on by them at a very stressful and important time--a multi-state move. Many others do not have the time, energy, interest or know-how to contact the Revdex.com about this company but a simple YELP review will yield DOZENS of complaints that reflect the exact same sentiments as mine.
For the sake of consumer protection, please suspend this company's ability to run a criminal business.
I am available for further questioning if necessary.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 I told multiple of your employees multiple times that I had a fully loaded 16x8x8 pod and I asked multiple times if what I ordered was big enough and they assured me it was more than enough space. I don't know spaces the way you guys do, I'm not in the moving business like you guys are I have to trust in what you tell me. I also don't recall being told the cubic ft I ordered just the weight limit that they told me I was getting. Regardless I was very clear up front with what I had going into this and you were deceptive. I was very transparent and was guaranteed multiple times with the words "guarantee" and "promise" being used by your employee that what I ordered was more than enough size. I was lied to. Bottom line.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
This complaint is not RESOLVED.  It is not  even close to being resolved.  While we concede Alliance has "responded," its response is hollow and untruthful.  Rather than address the problems directly, they have "referred the matter to a third party" they admit they have no association with.  No one should take that as "RESOLUTION."  They have not followed through on their original promises, engaged in sharp practices in contract execution, and failed in every aspect of true customer service.  Avoid Alliance at all costs.
 
WHAT THEY REPRESENTED IN TO INTICE THE SALE
 
- They "do not use third parties to perform the move."
- The goods will be "delivered within 10 days of pickup."
- Payment can be made with a credit card or personal check.
- The goods will be  protected and safeguarded from physical injury during transport.
 
WHAT THEY ACTUALLY PERFORMED 
 
Reality on the Use of Third Parties
 
- Excepting the boiler-room tactics to aggressively close the sale and field complaints, Alliance utilizes third parties from all over the country.  Movers arrive driving rented trucks (Budget, in our case). No one you have face-to-face contact with is directly employed by Alliance and if pressed they admit it.  The laborers are casual day hires that respond to Craigslist ads for jobs for that day.  There is no background check, drug screening or other method used to insure trustworthy individuals are handling your goods.
 
Reality of a 10 Day Delivery
 
-The promise and the reality of delivery are entirely different.  To get you to contract with them, Alliance will verbally promise virtually anything.  Bear in mind their office is in New York, and they obtain top talent to close the sale on the phone, and top talent to defray responsibility when they fail to deliver.  Once your goods are loaded, they lose all control over the logistics of the move - it is controlled by their third party contractors.  For about 3 weeks, we had reports our goods were alternately in warehouses in "Dallas, Texas; Oklahoma City; New Jersey; Arkansas; the Carolinas," etc.  It seemed they had no true idea where our goods were at all.  On one occasion, we gained access to the driver, who admitted his trailer rig struck a bridge and destroyed the latter 20 feet of the truck, exposing all contents to severe winter weather. This admission never came up again and has been subsequently denied. The fact that our goods arrived crushed and water damaged, co-mingled with another persons goods, and missing large quantities of boxes may be explained by that incident, which they now deny.
 
The time of actual delivery has no true relationship with the promises Alliance made when we had an alleged agreement.  After all goods were loaded, the third party contracted loader stated it will "probably" take a "few days" to get delivered.  In fact, it took about a month to arrive.  When confronted with the clear disparity, Alliance said that according to the contract, they had "20 business days" to deliver the goods. (Note: a continuous pattern of behavior with Alliance is to verbally promise excellent service, then stand firmly on the written contract, denying any verbal promises they made - classic sharp business practice.)  Since the pick up and delivery occurred over the winter holidays, the goods were picked up the Wednesday before Thanksgiving, and dropped off the day after Christmas.  The "business days" during that time of year run shorter than any other time of year, relative to "actual days."  When dealing with Alliance, you must ignore their promises regarding actual delivery days - their verbal promises are completely worthless.  Count on about a month to get your goods, and pray they arrive in one piece.
 
Reality of the Method of Payment
 
-Alliance will represent you may pay using any method.  When the third party delivery driver arrives with his day-laboring staff, he will demand payment for over the contracted amount in cash, money order, or cashier's check.  At that point, your stuff will be packed, plans for the move will be made, and you will be faced with a choice: pay the money their way, or delay your move.  If you contact Alliance, their "customer service representative" will direct you to fine print in the contract that supports their position.  Again - their verbal representations do not align with their actual practice.  The third party pick-up driver confessed he and his crew are paid from the proceeds of funds obtained by the customer at pick up, and Alliance will not pay them if it's paid by personal check or credit card.  Go figure.
 
The Reality of Safeguarded Goods
 
- The goods are not protected or safeguarded during transit.  In fact, Alliance has no knowledge or control over your goods whatsoever.  They apparently maintain no fleet of trucks, have no warehouse facility, no drivers, no capital equipment or facilities whatsoever that directly perform moving services.  They are a place that takes your money, hires unscreened third parties, executes dubious contracts, and separates you from your money.  The delivery in question was completely slipshod in every regard.
 
The goods were loaded onto a Budget rented truck by casually unscreened laborers that could not converse in English.  From there, the goods were reloaded onto another truck at another location that has never been fully disclosed. The next (or perhaps subsequent) truck was apparently and allegedly involved in a major accident and the items were exposed to weather for an unknown period of time.  The boxes arrived crushed and clearly water damaged.  Several of the boxes were opened and many were missing altogether.  Some boxes were not ours at all!  Alliance was hired to safely transport our goods from our prior location to our new location within a time frame.  They simply  and utterly failed in that regard.
 
THE "CONTRACT"
 
Alliance continues to allude to an alleged "contract" that supports their position.  When booking the move, the salesperson ("[redacted]") said "his" trucks were filling fast and that I needed to book the date with a credit card.  While on the road to be with my father during his last days in a neighboring State, I provided Alliance with a credit card.  Alliance said I needed to confirm the reservation by electronically signing their confirmation notice.  Given that their document is about 2 point font on an I Phone, I had a colleague sign on and click their box.  Later, they used that "confirmation" of deposit as the basis of the "contract" that excused performance of their verbal promises.  Again, sharp business practice.
 
THE  "THIRD PARTY INSURANCE COMPANY"
 
Note well, that Alliance is very careful about how it treats the "remedy."  They have no association with them, are not bound by their findings, and can tell them to pound sand in the end.  The "insurance company" states it is "NOT" a number of things, including an insurance company.  Their claims process is exhaustive, clearly designed to dissuade anyone from making a claim in the first place.  I hardly consider them a comprehensive remedy in any regard, but will with hold final judgment until the claim is processed.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is unclear to me what you mean by backtracking.  I am aware that the carrier has returned to the warehouse a few times and tried to contact other customers whose items were delivered on the same trip.  However, I have not had a clear answer to my request that you go back to the box truck company used to pick up my things from my mother's house.  As far as I can discern, you have not gone any further back than the warehouse.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In response to **. & [redacted]. [redacted]'s complaint.
      This is a really awkward situation for the customer, and both moving companies involved. The issue here is that the customer for some reason booked with two different...

companies. Both companies were not aware the customer did this, and by the time the customer realized she booked with two different moving companies, both companies are sticking strong to their refund/cancellation policy. Alliance Moving Services did not do any wrong doing.
      On February *, 2014 at 11:48am [redacted]. [redacted] went online and submitted information for moving estimates to move from CA-NC. Customer will most likely get calls from several other moving companies as her information get forwarded to other moving companies to call customer and provide moving estimates. On February ** one of our representatives called the customer to provide an estimate, customer provided us a detailed furniture list, we explained services that will be provided, we provided the customer with a price and we asked her if she would like to place a deposit to reserve her dates. Customer said yes and provided us the payment information. We processed her card for a deposit of $650.00 and we sent out the booked moving documents to her via email to sign and send back. Customer booked for pick up dates of: 2/**/14 - 2/**/14. After a payment has been submitted here the customer receives an
email immediately telling them that the payment to Alliance Moving Services Inc. has been
processed. Total cost of her move was $2,894.26 minus the deposit to reserve move of $650.00. Below to this response is the signed agreement the customer agreed to on that day of February **, 2014, below you will see the name the customer signed with, the email address they entered, the date and time they submitted the signature, the IP address where customer signed from, and the web browser they use. (Until this point Alliance Moving Services had not idea customer had booked with another company)
      Every customer that booked with us receives a quality assurance call 4-7 days prior to their pick up date. Quality assurance representatives call customers to review their orders and make sure we are all on the same page before truck and driver arrive to render services. The quality assurance representative called [redacted]. [redacted] on February **, 2014. It was in that conversation that we realized that she had booked with another moving company out of Florida called Moving A.P.T. When our quality assurance representative realized this he passed this on to upper management to handle. The customer quickly called the other Moving company to see what they can do for her.
      Our company refund/cancellation policy appears in the agreement in red letters to gain attention to customer when reading their agreement. As a back up, just before the customer enters their information to sign the agreement, there is a check box that the customer HAS to click that says, "by clicking here you agree to the terms of this agreement AND the refund/cancellation policy". Right there the refund/cancellation policy appears AGAIN. The company refund/cancellation policy reads:
  Company Refund /Cancellation Policy:
           
I
understand that deposits will be 100% refundable with No Cancellation
Fee or Additional Charges for moves cancelled outside 7 business days
(Saturday, Sundays and Holidays not included) prior to the first
estimated pack or load date listed above(whichever applies). I
understand that if date changes are made, cancellation policy applies to
original pick up dates. Deposits are non refundable for moves reserved
or cancelled within 7 business days (Saturday, Sundays and Holidays not
included) of first pick up date. All cancellation and refund requests
must be sent in writing via e-mail and/or fax to [redacted].  Fax:
###-###-#### All refund requests must be confirmed by Alliance Moving
Services Inc. before refunds are processed back to your account.
Refunds can take 5-7 business days to reflect on your next statement.  
 
      When [redacted]. [redacted] realized she had booked with two companies she called them, called us and got very upset because both companies told her she cannot cancel and get refunded because of cancellation policies. Customer then called back and claimed that our representative mislead her into thinking we are Moving APT so she can book with us instead. This accusation is completely false. Moving APT is a known competitor who holds an unsatisfactory rating with the Revdex.com. There is an alert on their business according to the Revdex.com. They have numerous unanswered complaints. So for us to call and represent our selves as them is something we would never want to do. 
      On February **, 2014 when the customer placed a deposit, she received an email from us saying her payment was approved, that email clearly says Alliance Moving Services. The customer also received emails that say ALLIANCE MOVING SERVICES at the top with our logo, but she still signed the agreement. Alliance Moving Services will never make an attempt to trick a customer into moving with us. That would never workout.
 
      Customer then went ahead and called her credit card issuer. The credit card company did a conference call here with us and after hearing both sides of the story, the credit card issuer representative came to the conclusion that the customer booked with two moving companies and admitted to signing two separate agreements. She claims our representative told her the $650.00 charge was for a date change. No moving company charges that much for date changes. In our agreement date changes are only a $250.00 charge and you have to have a previously booked job in order to change your dates and pay that charge, which the customer never had. The customer is blaming her fault on the companies that just took her order as requested by her. Customer claims that she was tricked because Alliance Moving Services Inc. is similar to Moving APT. That is not our fault.
 
      Alliance Moving Services Inc. will stand strong next to their cancellation policy. Moving APT charged an enormous amount of money for a deposit, which reflects on their business practices. The customer feels like she will loose less if she cancels with us versus them because they paid over $1,000.00 for a moving deposit with them. We only charged $650.00. It is in the customers interest, especially with the reviews that Moving APT has, to cancel with them and continue with our services, BUT Moving APT is standing strong to their cancellation policy as well, and will not offer refund, we will not either.
 
      Alliance Moving Services feels that this complaint on our company is invalid. It tarnishes everything we do for our customers. We did not get a chance to render services and provide professional moving services to this customer. This is clearly a customer mistake, whether it was done intentional or not we do not know. But we do know is that the accusations that we are misleading the customer to believe we are a company with an alert on their business is not correct.
 
Mediator: Please look into getting this removed from our profile. We do care when customers file a claim and go into arbitration with us. But we never got a chance to render professional moving services. We took customers order as asked by [redacted]. [redacted].
Here is the signed agreement:
 
[redacted]
[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted]
[redacted] [redacted]
[redacted]
[redacted] [redacted] [redacted] [redacted]
[redacted]
[redacted]
[redacted] [redacted]
[redacted]
[redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

In response to [redacted] complaint ID [redacted]
This is a duplicate complaint that is being handled directly with the carrier....

The customer had to pay fees because the customer’s items have taken up additional cubic footage or weight. What were the eleven (11) pieces that were not moved? If it was on the inventory it should have been moved. The carrier will answer these concerns and clarify.
On term #2 of the signed contract it states that Alliance Moving Services is not liable for damage or loss resulting from the move.
2.        Alliance Moving Services Inc. MC: [redacted] is authorized by the Federal Motor Carrier Safety Administration (FMCSA) to be a household goods moving broker. Alliance Moving Services Inc. assumes no responsibility or liability for any property damage, bodily injury, or public liability as the outcome of the transportation of household goods transported by an authorized carrier. At shippers request we will assist you in the process to submit a claim to the assigned carrier for settlement of the claims. Alliance Moving Service Inc. is not responsible for any omissions or acts of the carrier, its agents, or employees. Alliance Moving Services Inc. is not liable, responsible, or to be held accountable for any damage, delay, loss, or expenses resulting from any Carrier or caused by any act of God.
No refund can be given to the customer.

In response to [redacted] complaint ID # [redacted] On July **, 2015 we advised the customer that the agent carrier is not obligated to pick up the armoire because the customer signed a revised estimate that did not...

include the armoire. The customer stated that they will not pay the remaining balance until the armoire is moved. We are working diligently to get this problem solved. The agent carrier is looking to move the armoire soon. But the bottom line is that the customer agreed to a different inventory list with the agent carrier. If the customer does not pay the remaining balance it will delay the delivery of the household goods.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

.  There was correspondence between the company and myself, but the issue was not resolved.  They continue to hide behind their so called contract .  I can only hope that my complaint will be read by others in the future so that they can avoid being scammed by the unethical practices of Alliance Moving Services.  
 
Thank you for your assistance in this matter.
 
Regards,
 
[redacted]
 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I found the response from Alliance Moving Services to be full of half-truths and clearly this company thinks it is preferable to attack the client rather than take responsibility for my discontent with their service. I was never offered a "reweigh". This illustrates the problem with hiring a moving broker. They were not present at the time of delivery and have only the word of the carrier, (who had written their business name in sharpie marker on their truck door.) I mention this again because these were not reliable movers that were assigned to me.
I appreciate the Revdex.com giving this forum for complaints. If any reader/possible client has gone to the trouble to read this report I do recommend that you find another moving service who cares if you are unhappy with the service, not one that will go on the attack and claim that the client was "trying to pull a fast one." I am offended by this. I have never made an official complaint against a company in my life, and certainly not go to all this trouble unless I felt I received sub-par service. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Yes [redacted]. The carrier has spoken to the Box truck company more than once. They have confirmed that no plastic bin was left there upon returning the truck. They have back tracked all the way to the box truck company, they do have a good relationship with them, so if it does turn up, they will ship it out to you as soon as possible.

In response [redacted] to complaint ID #...

[redacted] On August **, 2014 the customer signed an agreement to be moved from Canton, MI to Ramona, CA. The pick up dates were 9/**/2014 or 9/**/2014.   On September **, 2014 the Customer changed the pick up dates to 11/**/2014 or 11/**/2014. The customer contacted us on 11/*/2014 to cancel the move. The move cannot be canceled because the cancellation time applied to the original first loading dates of 9/**/2014 and 9/**/2014. This means the customer can ONLY cancel (7) seven business days before the first pick up date. On the Signed agreement it states: Company Refund /Cancellation Policy:            
[redacted]  [redacted]

Review: On 2-**-2014 I requested a refund of my deposit made on 2-**-2014 because I found out through the DOT website that the company representative had lied about the type of company they were. I was told that the money would returned per the contract in full within 5-7 business days. It is now 2-**-2014 and I have still not received my refund in my bank. I have called several times with them telling me they sent it and trying to blame my bank for the non deposit. It is ridiculous to have this much trouble to just get my refund that is guaranteed by their contract. My move is not until the end of march so there is more than a month. Per their contract it is 100% refundable as long as it is before 7 business days of the contractual move. I have asked repeatedly to speak to the refunds department and all I get is the customer service girl. When I asked for it the first time I got transferred to a man stating he was in the refunds department.Desired Settlement: I want the money refunded to my bank account immediately. Same as I paid the deposit, in good faith.

Business

Response:

[redacted],

We refunded customer's deposit upon her request immediately. If customer is eligible for refund, WE REFUND IMMEDIATELY. Yesterday customer on the phone with our merchant services account manager AND with our accountant [redacted]. They provided you with receipts of the transactions. Customer was very rude and cursed out the accountant and our merchant services account manager. The customer's bank is the one that is having issues but customer refuses to call them. We told customer to call her bank and three way call us so we can all go over the issue. Customer was very rude and said, "My bank will not [redacted]" and then she hung up. The reference number the merchant gave customer is: [redacted]. With that reference number they can also pull up the conversation the customer had with the merchant services company yesterday advising you that they indeed already processed the refund the day after the customer requested a refund.

Attached is supporting screen shots that show refund was processed immedietly upon customers request. If she really has not received the money back. We reccomend she calls her bank and then conference call with our accounting department to make sure this gets resolved. Thank you for your time.

Review: I hired Alliance Moving to store and ship my belonging back in May 2015. The moving company they sent to pick up my property has been a complete nightmare in getting updates and my property delivered in a timely manner.

They hired [redacted] to pick up and deliver. I have had to call [redacted] multiple times to get updates of approximate delivery times. I was originally told my belongings would be packed onto a truck on October ** and delivery would be the subsequent week. The following week, Thursday, October **, I called to find if I would my things be delivered in the next few days as promised. Instead I was told, "[redacted]"

I did my homework and checked the reviews of multiple shipping companies. Alliance had superb ratings and [redacted] were less than favorable.

I feel as though I am the victim of the old flim-flam. It has been a great inconvenience and a cost, as well, not having my belongings as promised.Desired Settlement: I would like the final portion of my bill cut in half, since I have had to call every week for updates and the changes in the delivery date were not disclosed until I called a few days before delivery. As a matter of fact, I was to receive a call from BOTH Alliance and [redacted] TODAY! It is now 4pm Pacific Time and I have yet to receive a call. Just rotten customer service all around.

Business

Response:

In response to [redacted] complaint ID: [redacted] Customer was picked up on June **, 2015. The customer states that the First Available Date of Delivery was October **, 2015. The agent carrier has up to 21 business days from Oct. ** to perform the delivery on time. Term #6 of the agreement states: "Based on the load size and mileage of your move, delivery may take anywhere from 1-21 business days. Estimated time of delivery is determined by many factors beyond the control of any carrier and Alliance Moving Services Inc. such as traffic delays, weather delays, mechanical issues, other customers on the route and/or any acts of God. Estimated delivery spreads: 0-500 miles: 0-4 days. 501-1000 miles: 1-6 days. 1001-1500 miles: 2-8 days. 1501-2000 miles: 3-10 days. 2001-2500 miles: 4-12 days. 2501-3000 miles: 5-14 days.These estimated windows begin on the shipper’s first available delivery date. Goods may be warehoused before delivery. Any situations on delivery such as, no delivery before or after a certain time, or no weekend delivery may cause your delivery schedule to go past the estimated time and may incur additional fees. In the event of any conflict between the Bill of Lading and the terms of any estimate, the terms of the Bill of Lading shall control. The estimated delivery dates and estimated price listed on this agreement is based on a flexible schedule as well as accessible conditions at both pickup & delivery locations. Moves that are picked up outside of their respected pick up dates, due to delays, are eligible for compensation of up to $50 per day depending on the number of days late the customer was serviced. Customer is not eligible for a refund of the deposit for moves picked up outside of their respected pick up dates."

Review: We used the services of Alliance for our move from WV to CO in May. They initially used one truck for our move but when our furniture arrived in CO, we were told that the remainder of our goods were in a warehouse in WV! It took the movers (ProMovers), selected by Alliance from May ** until June ** to deliver all our goods. After inspecting the furniture and boxes as they were delivered we discovered broken items so we took photos of each of them to submit to Alliance for compensation. We sent a letter of complaint to Alliance and ProMovers by registered mail with photos included of the damage. Yesterday we received an email and phone call from Alliance wanting to compensate us $172 for our broken goods at .60 per pound and then adding in 'uncomfortable issues' with a total of $467.29. We questioned the poundage in another email stating it should have been $495. They told me that one item, an iMac computer was packed by the customer and they didn't add that into the amount. We told them that we might have packed it, but it was bubbled wrapped and placed in a box [redacted]ed fragile, but upon arrival the box was in shreds and was placed upside down in our garage (we have photos). He said that $495 was all they could compensate us and they would send an email for us to accept. We went online and found photos and prices for the broken goods and the total, if we had to purchase them again, would be $2248.10! We emailed them and told them this is what we want as compensation, pending legal action. We have all the phone calls, emails, photos, etc., since we first began the moving process. This company has been the worst we have ever come across in our life. We did't break the goods, the company they hired did! Now we, as consumers, have to suffer because of their failure to secure a competent moving company. We also might add that ProMovers bought vans from Bekins two years ago and have not removed the Bekins logo on them. We have been in contact with Bekins, because that was the name on the trucks that delivered our furniture, and they are seeking legal cause against ProMovers because of this (we received an email this morning from Bekins on this subject). And, we might add, the person at Alliance, [redacted], told us that they were not going to be using ProMovers in the future. This remains to be seen. We are both senior citizens and feel we have been taken advantage of by Alliance Moving Services. They might be a moving broker, but the way they handle issues such as these are terrible.Desired Settlement: We want Alliance Moving Services to provide us with the amount requested ($2,248.10) or at least refund half of what we paid for the entire move ($7,527.47). We didn't ask for our goods to be broken and destroyed, nor did they tell us that our goods would be delivered on two different trucks and almost a month apart when delivered. What a scam! Take our money and run. We have filed a complaint against Alliance Moving Services and ProMovers with the Department of Transportation Federal Motor Carrier Safety Administration this morning. We might be old, but we're not stupid! Businesses like this take advantage of consumers because they think we are at their mercy when finding a mover. We gave them every opportunity to make this move smooth but they have caused us so much mental anguish. Thank you for your help and listening to our grievance. If you need any paperwork, we will be glad to provide it to you.

Business

Response:

Customer was picked up and delivered on time. Customer has filed a claim for some damages that took place during transit. The customer did not purchase full replacement isurance, so the compensation amount the customer is entitled to is based on standard cargo protection. Customer is eligible for $350.00 in compensation for damaged goods. Alliance Moving Services Inc and the motor carrier have come to an agreement with the customer just yesterday. A compensation check of $500.00 will be sent to the customer. The customer has already agreed to the compensation amount and the claim has been closed. Damages sometimes do happen. It is moving, things sometimes get damaged when you are moving them yourself. Accidents do happen, this customer does not want to understand that. There are claims departments that handle these issues. This issue and claim was handled. customer is entitled to compensation.

Review: I had my wife contact this company to do a long distance move of our furniture that was in storage in Memphis. The items were to be transported to Culver City CA on August **, 2013. My wife traveled to Memphis to allow the movers to gain access to the furniture. The movers were late in arriving, they never contacted us to say they would be late, also when they did show up they were from another company (ECO MOVERS) AND DEMANDED MORE MONEY. Alliance Moving Services were already paid for the move. Now I have been trying to get a straight answer of where my property is, and when can I expect delivery of said items? I have tried to contact these companies to no avail. I did not need a storage because the items were already in storage. I feel that this companies practices are very questionable. They have my money, and my property. Now I can't get an answer.?????Desired Settlement: I would like to be contacted of where is my property and when can I expect delivery? To have the services I paid for completed.

Business

Response:

In response to [redacted] and [redacted]. [redacted]'s complaint.

On the contract we have with the [redacted]s, which is at the bottom of this email, we have a scheduled pick up window of 8/**/13-8/**/13 for the transportation of their household goods with an estimated weight of 2000 lbs and approx 286 cubic feet. The movers arrived within the estimated window of the contract signed by [redacted] and [redacted]. [redacted]s. The customer had more boxes than anticipated and there was some additional packing services the customer needed that was not mentioned in the original quote. The original estimate had NO packing services on it, which means the customer said they will have their boxes packed. When the movers arrived on time for pick up there was some items not packed, and there was more boxes. The additional items and charges for materials and packing services were explained to the customer prior to loading the truck, DOT guidelines keep our movers from doing the opposite and surprising the customer with charges at delivery. The charges were explained to the customer properly at pick up. Our contract shows delivery time frame that the customers items might be delivered, the customer signed for 1-20 business days estimated delivery(sept. **), customers items were delivered within contract time frame as well. We here at Alliance were stunned to receive a Revdex.com complaint from [redacted] and [redacted]. [redacted]s saying they have tried repeatedly calling in our company with no luck. We have a team of dispatchers and customer service representatives here answering all calls coming into our office, and calling those back who leave voice mails as well. No call reports show they tried calling in and/or tried leaving a message. We have contacted [redacted]. [redacted]s and have confirmed with the driver that their items have already been delivered.

CONTRACT SIGNED BY THE [redacted]'S

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I do not accept their answer. This company mislead us from the very beginning. I contracted out for a moving company, not a storage facility. They took my belongings to a storage facility to set for almost 30 days. Had this company been forthcoming from the beginning ( saying that the items we wanted moved from Memphis to Culver City would be going from our storage to their storage for almost thirty days, we would not have did any business with them.) When I originally filed this complaint, someone from their company called my home being very rude calling my wife a liar. Very unprofessional.

First of all, the company did not arrive on time. The set time for pick-up was between the hours of 2-4. The my wife had to continually call them to find out why they were not there on time. They did not call to even say, we'll be late. She had o reach out to them. Then, they finally arrived after 8pm the night of the [redacted]. My wife was very irritated because the truck was over 3 hours late, and she had a flight to catch that night.

Now at thirty days our belongings have finally arrived. Boxes that were clearly marked "FRAGILE" look like they were just thrown around carelessly. My marble table top is broken, the top of my antique chair is broken. This company clearly has no respect or regard for their customers.

Attached is some pics of the damages and he condition of the boxes when I received them. I would prefer that this company not contact me by phone. I just want the Revdex.com to see how they do business.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

[redacted]s

Business

Response:

Customer can call in to our claims department and make any claim for any damages done to their property. Each mover in the nation HAS to offer standard cargo liability coverage. customer has not called in to talk about their account

Alliance Moving Services ###-###-####

Review: I was looking to conduct a service with Alliance Moving Services for a relocation from Connecticut to Atlanta, Georgia. Services were not rendered. I was informed of $726.00 payment would be required in order to lock in a date and a rate for the process to be completed for October **, 2014. Entourage Moving Services were contacted by Alliance Moving Services. [redacted] advised of an additional fee of $1200, which was not advised at the time the reservation was booked and quoted by Alliance Moving Services. The [redacted] of [redacted] – ###-###-#### and ###-###-#### advised that I need to contact my bank in order to receive my deposit for the $726.00 since the services were not rendered. [redacted] stated that she is one of the [redacted] for [redacted] and she is willing to speak with my bank to confirm the services was not completed. That it was not a cancellation.

That she has no paperwork signed by myself or Power of Attorney to advise the job was completed. I was charged by Alliance Moving Services for a service that was not completed. I contacted Alliance Moving Service regarding this matter, I was told to deal directly with Entourage since they are there at the location. When I called for the third time demanding to speak with a [redacted], I was told by the [redacted], if I want my money back, I need to call my bank. Additional fees of $1,200 plus were advised to me the day of. I spoke to [redacted], [redacted], [redacted], and none of them were available to speak with me regarding this matter. In which as I stated prior, I called three separate times on October **, 2014.

So for a quote that was given to lock in a rate and for a service was never conducted at all. As per [redacted], whom was outsourced by Alliance Moving Services stated that, because the services was not rendered, I am entitled to receive my deposit. My reference number with both companies was #[redacted]. I have not been contacted since this incident has taken place. There was no explanation provided regarding the details.

I have expressed my concerns repeatedly on numerous phone conversations with [redacted], [redacted], and [redacted] regarding my budget and limited to funds prior to October **, 2014. [redacted] advised for refunds, I would need to speak with my bank. I expressed to them the information that was told to me of $726 deposit, $639.18 at pick up, and $632.19 on delivery in Georgia.

[redacted] at ###-###-#### was a witness and present and can confirm the additional information that is being advised at this time.

I have just started working again, and unfortunately, I do not have the money to throw away for a service that was not conducted. My belongings are still in Connecticut to this day. I am still scraping together the monthly fees for the storage unit. I am also still looking to get my things to Georgia. I have put through a two claims with [redacted] and I have been denied. If I could receive a refund or even a partial refund would be extremely help at this point. If someone could please assist me regarding this matter. The transactions was conducted unfairly.Desired Settlement: I wish to receive a refund of my deposit or at the very least a partial refund regarding this matter.

Business

Response:

In response to [redacted] complaint ID # [redacted] On October **, 2014 the customer signed a contract with Alliance Moving Services. This agreement lists the inventory pieces that are to be moved. This inventory list was double checked by quality assurance on October **, 2014. The items to be moved were all correct and the move was ready to go. On October **, 2014 the agent carrier arrived to render services. The inventory was reviewed once again and the customer had more items than listed on the signed inventory list. Since there were more items to be moved it changes the price. On the contract it states: “If there is an increase of items, packing services, weight/volume or labor services added at the origin or destination to those quoted in this agreement, the customer may be charged for those services at rates uniform with the carrier’s tariff.” Term #4 of the contract states: “Upon carrier arriving within the two (2) day pick up window ready to render services agreed on original order, if customer has more items or more services than what was on the original estimate and customer does not allow carrier to perform services, or refuses carrier’s services that was originally signed and agreed upon by customer, customer understands that he or she is forfeiting the deposit made for the services and that refunds under these circumstances will not be made. If customer attempts to or agrees to make a deal directly with carrier, and the customer does not advise Alliance Moving Services Inc. of such actions, he or she will forfeit deposit and no refunds will be issued.” On November **, 2014 we spoke directly with the customers bank and explained the entire contract. The bank understood the contract and realized that the customer has no basis for a refund. The customer was trying to get more items moved for free. That is not allowed.

Review: I found the contact for Alliance Moving Services online. After checking their Revdex.com certification I booked my household effects, 31 items in all including big and small cardboard boxes, suitcases and other miscellaneous items through Alliance Moving Services to be moved from [redacted] to [redacted], on June **.

At the time of booking in response to their queries I clearly stated the nature of the items to be moved and as per agreement, they picked up the stuff on June **. Also at the time of booking, I was clearly told the delivery would be made to my new address in [redacted] on June **. HOWEVER. THEY DID NOT DELIVER ON THAT DATE.

Since then I have been calling them every day. Each time I called them they gave a different delivery time period like next weekend, within 1-6 days, within 21 days and the last they said '21 business days'.

EVEN THE 21 BUSINESS DAYS ENDED ON JULY ** AND I STILL HAVE NOT GOT MY STUFF DELIVERED.

Nobody at the booking company nor the trucking company are responding to my calls anymore.

I need my stuff immediately as all of my daily essentials are with the movers and I have been incurring immense expenses over the last one month.Desired Settlement: I need immediate delivery of all of my household effects that have been picked up by Alliance Moving Services and compensation if there are any damages.

Business

Response:

In response to [redacted] complaint ID # [redacted] The customer was picked up on June **, 2015. The customer was delivered August *, 2015. Customer needs to call carrier for compensation. Alliance Moving Services did not deliver customer late. Alliance Moving Services cannot be held liable for delays. Term #2 of the contract states: Alliance Moving Services Inc. **: [redacted] is authorized by the [redacted] ([redacted]) to be a household goods moving broker. Alliance Moving Services Inc. assumes no responsibility or liability for any property damage, bodily injury, or public liability as the outcome of the transportation of household goods transported by an authorized carrier. At shippers request we will assist you in the process to submit a claim to the assigned carrier for settlement of the claims. Alliance Moving Service Inc. is not responsible for any omissions or acts of the carrier, its agents, or employees. Alliance Moving Services Inc. is not liable, responsible, or to be held accountable for any damage, delay, loss, or expenses resulting from any Carrier or caused by any act of God