Alliance Moving Services Inc.

Review: I had a very delightfjul conversation with the representative who provided me a quote for my move from NY to Virginia. He gave a nice impression the company, seemed pleasant to speak with, and was very accomodating. Perhaps to acccomdatating. He verbally committed me all sorts of promises that were never delivered. I received numerous quotes for my move, Alliance was by far the most expensive, however I was OK with paying more for a service that I thought was superior. They guaranteed me a pick up date of 6/** over the phone when I was speaking with the rep name [redacted]. This was important to me as I have a job I need to start and needed to be moved in over the weekend, hence why I was willing to pay more for their service. Turns out after I booked the move, the whole agreement was turned over to another company, as they sub contract all of their moves. They have no authority or direction as to what is going on between "their" customer and "their" sub contracting mover. First of all, the dispatched never called me 48 hours before the move like I was promised. I had to chase them down by making numerous phone calls and taking a day off of work to handle Alliance moving services job for them. Once I finally got a hold of dispatcher, he was extremely rude and inconsistent with what was promised to me. He told me he was not sure when he could pick me up, all he was able to tell me was it probably will be saturday and it will take a few days to deliver. How can a customer make plans according to that? Not only did Alliance promise me friday pick up, but also told me it would be no problem delivering the next day as it was a frequently traveled route for his company. In hindsight, that didn't make sense, as its not even their company who do the moves, they are clueless as to the tracking of the truck, the points of contact such as dispatchers and drivers. I then tried to cancel my move as this has been the worse move experience of my life. However they are telling me I can't cancel for a refund because its less than 7 days before the move. How can they have such policy when they only require the dispatched (who never contacted me) to call 24 hours before? This is a contradicting policy, seems like s SCAM to me, leaving the customer no recourse if the dispatched never calls you, or has no idea (like in my case) when they will be able to deliver your move. I now will have to take off additional days from work to accommodate Alliance Moving services lack of customer service. This move is costing me more of time I am missing dealing with their clowns over the phone who really dont seem to know a thing. They have no clue who my mover is, his name, his cell phone number, or if he is going to deliver within a reasonable time period. They take your money, and play the policy game with throwing up all sorts of contractual agreements despite the misrepresentation of the company on the [redacted] line when I initiated conversation from [redacted] ( the rep providing me moving quote). I have emails from [redacted], who is a coward, refuses to call you back and only responds to your voicemails via email. He uses CAPS in all his emails and made numerous errors in his emails regarding dates and commitments. He then proceeds to tell me he is sorry he needs to correct his prior email.Desired Settlement: Full refund, or reimbursement for 3 days of work that I have taken off to accommodate the moving service due to lack of customer service and inability to fulfill commitments. 3 days x 200/day = $600 in monies I missed out on.

My deposit is $800 and they are unwilling to refund me that as well

Business

Response:

In response to [redacted] Complaint

Alliance Moving

Services is aware that [redacted]'s delivery went past our estimated

delivery spreads that we provide our customers. A move this size and

distance is usually taken care of in 0-4 days. The carrier advised us

that the customer was delivered within 6 days from pick up. The delay

was not much, but it was a delay. The cause for the delay was another

customer on the truck that we were trying to deliver, but that customer

was not available for delivery and so the motor carrier had to wait.

During this delay, the [redacted] was demanding delivery information. If

we are not sure how long the delay is going to hold us up, we cannot

give any delivery information the the customer. It is not that we are a

SCAM nor is it because we are clowns here like the customer is saying we

are. We cannot provide a customer delivery information if the

information is not yet available. The customer lost his patience with

us, and there is nothing we could have done to make him understand the

delays the carrier was experiencing. As per DOT guidelines and

regulations, motor carriers have up to 21 business days to deliver

household goods to a customer. Any deliveries delivered outside of 21

business days are eligible for compensation. [redacted]s delivery did

not go anywhere near past that. The timing for the delivery of his

goods were within reasonable dispatch timing. Customer's final paperwork from the carrier is attached.

This company should not be allowed to be in business. They are a literal scam. They hired movers who have so amnynviolations that they shouldn't be driving and upon arriving demanded $1500 more dollars or they were leaving. I had no choice but to pay as I had to be out. We then realized the next day that there was a very good chance my things could be months late or have things "missing." We asked if we could meet the truck wherever it was and, of course, with cash that could happen. My mom drove 3 hours wto the truck and had the police escort her. It was not until we unloaded my things in my new location that we discovered my new media console and big screen tv were missing, along with a box labeled electronics. If I tried calling with my phone number ai was put on permahold, but if I used a different phone they picked right up. These people are complete scammers and I was told that if only consumers would reas their contract there would be no problems. The gem they hired said we are not his clients. I have never felt so victimized. Please run from these scammers!!!

Review: I contacted Alliance Moving Services, Inc. ([redacted]) via phone to move my son from Iowa to Illinois. At no time during these discussions, that ultimately resulted in a binding moving contract, was I told I was speaking to a "moving broker," and not the company that would do the move. During all discussions, terms such as "we do this," "we do that," "we don't do this," were used implying that they would be doing the moving. I was told how the furniture would be handled (sofa's. dressers. etc. would be wrapped). They said to hold the move date, a deposit of $600 was required. I provided my credit card information and Alliance charged, $601.00 to my card. The total charge for the move was $2198.66. The balance due - after the $601 was deducted - was $1,597.66, with one-half to be paid at pickup and the balance when delivered. The only type of money order acceptable was a postal money order that I ultimately was told needed to be made out to [redacted], which I did not know was unrelated to Alliance. I was told by Alliance that because my son did not have an immediate address to receive his items, they offered climate control storage. The first 30 days would be free, however, after that it would be $140 per month. I opted for the storage, but when after a month with no contact from Alliance or a charge on my credit card, I called and asked about it. It was only then that I was told that "Alliance is the booking agent" and to check with the mover, [redacted].Desired Settlement: Alliance Moving Services, Inc. should not be allowed to position/advertise themselves as a "moving company," if indeed they are NOT movers, but actually a moving "broker." It is extremely deceptive, especially as they use the term "we" when discussing the move. A more appropriate name would be "Alliance Moving Broker Services.

Business

Response:

In response to [redacted] Complaint ID# [redacted]The customer made a reservation on August **, 2015.In addition, the cardholder signed a contract agreeing to all terms and conditions.We are a booking agency and it is stated on our website and on the signed agreement.Term #2 of the contract states:“Alliance Moving Services Inc. MC: [redacted] is authorized by the Federal Motor Carrier Safety Administration (FMCSA) to be a household goods moving broker. Alliance Moving Services Inc. assumes no responsibility or liability for any property damage, bodily injury, or public liability as the outcome of the transportation of household goods transported by an authorized carrier. At shippers request we will assist you in the process to submit a claim to the assigned carrier for settlement of the claims. Alliance Moving Service Inc. is not responsible for any omissions or acts of the carrier, its agents, or employees. Alliance Moving Services Inc. is not liable, responsible, or to be held accountable for any damage, delay, loss, or expenses resulting from any Carrier or caused by any act of God.”

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: In July 2014, I contacted Alliance Moving Services for a quote in order to move my things from a Storage Unit in [redacted] to [redacted]. I spoke with a pleasant gentleman named [redacted]. He was very attentive and I explained that I was just shopping around for the best rates available to me. At the time he quoted me $1750, he advised it will be subjected to change depending on the time, I was looking to make the arrangements.

In October, I contact him again to make a down payment of $726.00 to get the ball rolling. When I spoke with [redacted], I expressed that I had a budget set for $1800 and he quoted a different rate. A deposit was required, then upon pick-up a money order for $649.78 needs to be provided. Then, upon delivery would have been another payment of $638.49. We went over the catalog of inventory numerous times, and everything was in order. The week of October [redacted], I made the required payment in order to lock in my rate and date. After that point, when I called to get everything squared away, I was no longer able to get in contact with [redacted]. I was passed off to different representatives, even when I sent e-mails to him directly, they were forwarded and I received a response from another representative.

After speaking with [redacted], [redacted], and [redacted]… A date was set for November *, 2014. The pick-up date was requested for October **, that I was able to make arrangements for someone to be present. There was an issue with honoring the date. I spoke to three different representatives that advised me that it is a 48-hour window that is provided. I have email correspondence stating that it would need to be that required date. Entourage called me, and stated they would able to honor the date of a time frame from 9-11. They did not arrive until 2:30 p. m. I went over the inventory catalog numerous times, and the arrangements of a person to be present during the time frame for the pick-up that was being conducted from an outsourced company called, [redacted]. When they arranged the week before, November [redacted], the movers looked at the storage unit and the items. It was stated that they would need to shrink wrap a few of my items, in which will be an additional charge. Plus, there will be a weight class involved, so I was looking at an additional charge of $1500 + weight class.

This information as not explained to me by any of the numerous representatives that I dealt with before the arrival of the pick-up. In which it was stated by [redacted] ([redacted]) that funds would need to be made available upon delivery. I was not able to afford that amount prior to delivery. So, [redacted] stated she will void out the job and will make arrangements for my deposit to be returned. After contacting Alliance Moving Services and requesting to speak with the representatives to advise, what I have been told regarding additional rates applied.

It is now February 2015, I have been attempting to get my deposit returned to me. Since I still have not moved my things from the storage unit. Things were conducted in an unprofessional manner. Speaking to a series of representatives and when I requested to speak with a supervisor, I was denied and told to contact my bank. But, I have not had any luck. I am still out of state and I have just started working again. But, I do not feel that it is fair at all.Desired Settlement: At least if I could receive a partial refund. The actual service was never conducted, I am still in need of getting my belonging from CT to Atlanta. I have just started working again, I do not have the opportunity to just give away $726.00 for a service that was never honored. I was not able to cancel the order, if I were told of the additional fees that apply, I would of not moved forward with the transaction. But, with my numerous conversations with representatives, I feel have been taken advantage of.

Business

Response:

In response to [redacted] complaint ID # [redacted] Alliance Moving Services provided cardholder with an estimate on October **, 2014 to move 3071 lbs. equivalent to 439 cubic feet for a price of $1991.06. The cardholder contracted Alliance Moving Services to move fifty-one (51) pieces from [redacted] to [redacted]. On October **, 2014 cardholder signed and agreed to the terms of contract with Alliance Moving Services. Moving date on contract: October **, 2014 – October **, 2014. Cardholder placed a deposit of $726.00 and electronically signed. The agent carrier arrived on time on October **, 2014 to pick up the move. The customer had different items on the inventory list and was taking more space on the truck. The carrier advised the customer of this by providing a new revised written estimate indicating the extra 100 cubic feet of space for a fee of $500.00. The customer was NOT forthright with the description of his inventory and his load was taking more space than he purchased.The cardholder refused services and did not continue with the move. The customer was advised that cancelling the move would forfeit the deposit. The contract states:[redacted] The customer had more volume and had to pay for additional space in the truck.On term #4 of the contract it states:[redacted] The customer refused the carrier’s service and will forfeit the deposit.The cancellation policy is on the signed contract 3 times and printed in red ink.· It is in red ink near the beginning of the contract· It is on the credit card receipt· It is on the Electronic Signature (see complete contract)Company Refund /Cancellation Policy:[redacted]

Review: This company is a scam. They charge you more if you have more inventory than originally stated (understandable), but do not take off any amount if you had less than originally expected. Also, when I originally booked, I was told if I had moved outside of the city limits that it would save me money. Circumstances happened and forced me to change my pickup location to outside of the city of Chicago, so I called to see what kind of money I would be saving. The customer service people hung up on me multiple times, were very rude and unprofessional and used inappropriate language, and then told me that they "do not preach good customer service". For a [redacted] to say this line is absolutely ridiculous. Obviously I have to pay the price for getting scammed being a new mover, but if there is something I could do to prevent someone from getting ripped off like I did, I would do whatever it takes. So here is the reason for my complaint.Desired Settlement: Since I am using a service I don't expect to get all my money back. I just think that if I am going to be treated so poorly and then be told that they don't care how they treat their customers, that the company should financially compensate a customer for terrible service. This company has been a nightmare, and with that being said I have learned my lesson on scam artists and how they will try to get you. If I am one voice that can help get these guys shut down, I will try my best.

Business

Response:

In response to [redacted] complaint ID [redacted]

Customer states: This company is a scam. They charge you more if you have more inventory than originally stated.

Response: That is simple economics. If you have more items to bring, or more services needed, then you will have to pay more for your move.

It doesn’t matter if you live in the city or not. The distance between the pick up and final destination is what matters in a move, as well as the weight and cubic feet of the load.

We do not use rude inappropriate language and certainly not hang up the phone on customers.

No refund is allowed because the move has been completed successfully.

The customer elected Standard Cargo Protection which covers up to $10,000 based on $0.60/lb. per article. If the customer needs to file for damage or loss we can assist the customer. Please call ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

When originally discussing my change of inventory, I had given up some space because I was taking one less large dresser than originally planned. Your response to this was that you do charge more for more items (Understandable.. I never argued that), but you DO NOT reduce the cost if we have less amount of inventory than originally planned. That was my "economics" argument.

As far as inappropriate language and hangups go, its a he said she said at this point, so I am not going to waste my time with this issue other than researching your background and reputation which comes up with very negative reviews about your "customer service".

Finally and MOST IMPORTANTLY, THE MOVE HAS NOT BEEN COMPLETED. I HAVE NOT RECEIVED MY STUFF YET. My pick up date was September [redacted]. With today being October [redacted], that is ONE WHOLE MONTH and I have not received my stuff. So, again, you are caught lying with trying to claim that the move has been completed. My estimation that I was given was 2 - 8 days... The Revdex.com can do the "simple economics" on this one.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

2nd response to [redacted] complaint ID: [redacted]

The carrier will compensate the customer $30.00 per day for lateness. The move has been picked up successfully and delivered successfully.

On the first page of the contract under the heading, “Understanding Your Estimate” it states:

Customer has selected a binding “not to exceed” price. Total costs will not exceed the estimated cost; detailed in the list of pieces, for an estimated weight/volume listed in the “Relocation details” of this agreement, providing that Customer provides Alliance Moving Services Inc. with an accurate description of the items that are to be moved and the services that need to be performed. If there is an increase of items, packing services, weight/volume or labor services added at the origin or destination to those quoted in this agreement, the Customer may be charged for those services at full tariff rates.

Review: I was recommended and set up by Alliance moving services to use a New Jersey based company to move my things across the country. "Moving Cross Country, Inc." [redacted]. Alliance gave me an estimate over the phone for my move, included 30 days of storage. I paid $500 on 9-**-2013, thanked them for their quick service and we set up a date for pick-up. Moving Cross Country showed up on 9-**-2013 in a timely matter. They came into my home and instantly demanded more money to move my things, or they would leave. As most people when moving, it's all about time and planning, so I did not have a real choice in the matter. I had to get my things out. I paid Moving Cross Country $1975.00 on 9-**-13. This issue of course added even more stress to my life. As soon as I found a new home in my new State, I faxed Moving Cross Country my customer delivery information sheet to inform them of my first available date that I could receive my things. This was on 10-**-2013, and I stated I was available for delivery on 10-**-2013. I was aware that delivery could possibly take up to 21 days, which was fine. I still do not have my things, and it is 12-*-2013. Moving Cross Country denies that they recieved my fax, which I of course saved my transmission report stating that it was a successful delivery on 10-**-2013 at 08:48:47 local Nevada time. This date and assumed delivery is all included and paid for. Since I still do not have my stuff, Moving Cross Country is trying to charge me for additional storage, this due to problems I did not create. Issues that ate not made by me. Alliance stated they will reimburse me $150, which is great, but doesn't come close to the money I've needed to spend due to being without all my things.

I have called both of these companies numerous times to get answers. I am never treated like a paying customer. Moving is stressful enough, but to add the uncomfortable feelings of the unknown and disrespect is obscenely stressful. Calling either company is dreadful. Neither company have answers for me to this day. I have been more than patient with these two companies, as I've had to put my life on hold for a long time, never knew when delivery would occur. Last Monday, 11-**-2013, I was out of the blue called by the driver telling me he'd finally deliver on 11-**-2013. I unfortunately could not put my life on hold any longer, just not realistic or fair, and needed to travel. The driver put my things in storage somewhere, location unknown. When I called back Alliance about this issue, as I'm yet again being additionally charged, I was told this was my own fault since I couldn't be there for delivery, and I caused the company/driver extra work and headache. I've been caused wau more than a headache from this still occuring situation. I live without furniture and most of my clothes and belongings. I cannot even have visitors, family nor friends. I've been more than patient with all of this, but a person can only stretch themselves to a certain point. Alliance operators have more than once actually hung up on me, [redacted] being the last one. I am a paying customerthat is not receiving what she paid for. It is very frustrating to say at least. Moving Cross Country is close to impossible to even get a hold of, and when I do, I'm treated very poorly. Alliance stated that they too have issues getting a hold of them and that they have a bad relationship due to not giving them enough business or something in that nature. Why in the world would Alliance then recommend and set them up for me?! I am just speechless of the unprofessionalism from these companies, just plain unbelievable. Moving across the country, and starting a new job and life is enough stress for anyone, butto add this kind of situation is unacceptable.Desired Settlement: Plainly, I would just like to have my things. A notably adjusted bill is more than fair. I am beyond stretched to my limit as far as stress comes, and deeply disappointed in the "services" not even performed yet. I would greatly like to speak to someone that would actually listen and talk to me. Thank you in advance.

Sincerely,

[redacted].

Business

Response:

In response to [redacted] Review:

We are well aware of the storage and re-delivery issue we have come across with [redacted]. Apparently there has been a miscommunication mishap when she sent in a fax to the carrier stating she wants her items out of storage and delivered to a certain address. As per the motor carrier, such FAX never reached their offices. So the information never go to the delivery crew. This caused her items to stay in storage longer than originally estimated. We offer 1st month free storage, anything after that will be charged accordingly. She stayed longer than her two months and was billed accordingly. Carrier company since then sent goods out for delivery. On 11/** carrier company called customer to provide 24 hour delivery notice. They advise her that delivery will be taking plae on 11/**. Customer then stated she was out of town. Carrier company was forced to store items in a public storage, as they are a NJ company and they do not have storage in Nevada. Customer will be responsible for storage and re-delivery fees. As [redacted]'s booking agency we will offer her a $150.00 refund for the inconvenience. We apologize for the time it has taken to deliver the goods. If she has any questions or concerns about her $150.00 refund, we advise her to call us as soon as she has been delivered so we can process the $150.00 refund. Thank you for your time.

Review: I was in need of someone to transport items from Spring, Texas to Lompoc, California and after several offers I chose to use Alliance as my service provider. Upon paying my deposit and preparing to ship my items there were several discrepancies in their story. I offered to pay the entire balance up front to insure that the price they had provided me was indeed the final price. The Alliance representative that I spoke with named [redacted] refused the full payment and told me that my deposit ensured there would be no price changes on their behalf. In addition to shipping furniture items I also informed them that there was to be a 2003 Ford Explorer Sports Trac to be moved as well. They gave me a total of $2300 to move everything and that if someone else had given me a less expensive offer they would match and or meet their price. I sent [redacted] the offer of another company called Across USA, which was a cheaper offer, and [redacted] decided that he would meet that offer. There has been one lie after the next lie after the next lie that has occurred. I put down the deposit requested and I "thought" everything was good to go. The 1st situation was that they did not show up on the date contracted, which was November [redacted]. They called and stated that they were going to reschedule due to cold rainy weather, which I found to be very disturbing. There were several other incidents that caused me concern but at this point it is to late to find someone else to move my items as my timeline has already been affected by their lack of professionalism. Now on to the moving of the vehicle. Again I received a call on Monday, November [redacted] stating that due to inclement weather they would pick the truck up on Tuesday morning t\to ship it to Lompoc. Today, Tuesday, November [redacted] I receive a call from Alliance stating that they are in need of more money to ship my truck. I informed them of the contract that we had stating that after I paid the deposit not only would the date of service be locked in so would the price. Long story short the dispatch manager James informed me that either I pay the money to get it moved, find another moving company, or sue them. Again as I am on a tight moving schedule I had to pay the additional money to get the car moved.Desired Settlement: I feel that Alliance has lied to me and forced me to use their service as I had expressed to [redacted] my timeline. They had my information in enough time to inform me way before the move date of any situations that would cause a problem. Instead they wait to inform me. The broke contract by not picking up my merchandise on the contracted date. Not only did they break the contract agreement they also choose not to abide by the contract in which they had me sign.

Business

Response:

In response to [redacted] complaint.

**/13. Moving Estimates are just that, estimates. We do as much as we can to provide the best possible service at the best rate possible. The household move was to be picked up on [redacted] or [redacted]. Due to uncontrollable circumstances the the truck and driver we were not able to render services until 11/**/13. We apologize for the inconvenience this caused the customer but the logistics part of this industry is tough because were are dealing with one truck and several families on the truck as well. Alliance Moving Services offered car moving services to customer as convenience for them moving the household with us. The customer originally was provided a price to move their vehicle from TX to CA for $800.00. Unfortunetly we did not have any haulers that would accept that price on centraldispatch.com. Since we were not able to get the vehicle moved at the original rate, the best we can do if offer a refund and accept it as a service failure to Alliance. We spoke to the customer and informed them of the situation, our customer service representative explained to the customer that if they did not want a refund then we sugguest adding more funds for the car so it can get the attention of a driver for service. This was nothing that the customer had to do. We try to provide the service at the best possible rate. By trying to get the best possible rate, things like this happen. Customer elected not to get a refund and elected to add money to the vehicle. 1 day later the car was dispatched for $900. We did not call customer and make them pay the extra $100, our dispatcher advised we should add $50-$100 more to get it serviced and it did. We give the customer that option, or they can always get a refund, it is up to the customer.

Entire process was awful! Alliance was dishonest and tries to scam the customer of additional money after having your furniture. They also do not provide services that were in the contract or provide any customer service after the fact. One table was broken in move and 6 boxes not used and I cannot get credit for either. Drivers at beginning of move left items in drawers and cabinet in houe and packed items that were to stay. Another driver and assistant delivered items and wanted to charge me a "distance" fee since the storage room was not in the front of the building. He said he could wave it if I would give them a tip. Said he could not offer any help with broken item or credit for boxes. Called Alliance's office, they said that the independent mover had to cover broken items and credit for boxes. Worse moving experience I have ever had.

Review: I solicited bids from moving companies to move from [redacted]. I selected Alliance Moving Services. Their initial bid was based on Inventory. After all other providers said bids must be based on pounds, I called Alliance back to ask for an apple to apple comparison and asked them to revise the quote (make the inventory larger) based on feedback from a local company that physically inspected our goods to be moved. The revised quote had pounds but also included cubit feet. We specifically asked "if our pounds are less than the estimate, will we get money back?" and were told yes, absolutely. We could follow the driver to the weigh station if we wanted. I decided to digitally sign Alliance's contract and move forward for approximately $1,970. On Monday, August [redacted], a dispatcher contacted us and advised they would pick up our furniture on Thursday, Aug. [redacted] between 6-7 am. After repeated calls with [redacted] at Alliance, and another dispatcher from New Jersey ([redacted]) called me ###-###-####, promising a truck would be there in two-hours. Anyway, after several calls, a 26 foort Penske truck arrived at 9:30 pm. When the driver opened the back, the truck was at least 80% full. The driver said he has room for the 675 cubic feet load on the order and when I epxressed concern about how ful the truck already was, said he left another 100 ft extra in case. Getting our furniture out that night was critical, as new buyers were moving in next day. They finished at 3:30 am and at that point, the basis for my complaint starts. The driver presented me with five documents, all with the name US Moving on them. Two had an inventory of what was loaded. One page had packing supplies costs on it, approximately $315. I did not argue, as although my wife and I boxed everything up and they were to blanket wrap our furniture per the Alliance quote, they used about 25 rolls of tape and shrink wrap to do so. Two pages contained an inventory of the items they loaded. Then came the US Moving line by line bill. approx $4,350. The driver informed me the inventory was 1,000 cubic feet at $3.29 per cu ft plus supplies, plus a fuel surcharge of 9%, $195 to go up stairs (OK with that even though all boxes were moved to first floor and they took furniture out the back door so only used one flight stairs), packing materials. At 3:40 in the morning, exhausted and all our furniture on the truck, I was presented US Moving contract/paperwork. I sent an e-mail off to the salesperson at Alliance (approx 4:30 am on 8/**) and called that morning, spearing to [redacted] in Customer Service at ###-###-####, option *. [redacted] left me a voice mail Friday afternoon stating he was waiting on the truck drivers paperwork and need that before being able to address. I called [redacted] again on Monday, 8/** at 1:04 pm and was told he did not have the paperwork yet. I tried to pin hm down on when he could expect the paperwork and he advised me I will call you when I have it. I also advised [redacted] and I had no clue when my furniture was arriving to my new condo in FL. and he said many of their movers take weekends off. I also called "[redacted]" at the US Moving I presume and he said he would call me later Monday or Tuesday to tell me when my furniture would arrive. I have yet to hear from him as of 1:00 pm Tuesday, 8/**. While I feel I did my due diligence, I cant help but feel ripped off based on the bill presented to me by a 3rd party company, US Moving. I put own the initial deposit required of $538 and then gave them a money order for approx $773 (alf the balance remaining) as instructed, expecting to pay another $773 when my furniture arrives. Since they decided not to use pounds and go by cubic feet, I have absolutely no way of knowing how to police that. I did indicate in my email to Alliance a had some extra inventory items not originally accounted for, but in the close vicinity of my original order. Plus, I thought I was paying on pounds after being told by all the other companies quotes must be done on pounds and requesting Alliance do the same, which they did (but also included cubic feet). In closing, I'm seeking the Revdex.com's assistance, as I am not a demanding or mean spirited person and while [redacted] has answered the phone, am starting to feel like they have us over a barrel.Desired Settlement: With the original quote being approx. $2000 and the fact I did have a few extra items plus considering the items Alliance stated in the contract I could be billed for, the final bill should not exceed $2,500.

Business

Response:

Alliance Moving Services provided [redacted] a binding not to exceed cost based on the inventory list he provided us. We had en estimated weight of 4,748 lbs and en estimate volume of 678 cubic feet. The industry standard we use to calculate moves can be calculated either by weight or space by simply dividing the weight by 7 to get approximately cubic footage and also by taking the cubic footage and multiplying by 7 is how our industry comes up with an approximate weight. Upon the movers arriving at [redacted]'s home the movers immediately did a walk through of the actual inventory as they have to do under DOT regulations. [redacted] did not just have a "few" items extra. ACTUAL cubic footage he had was over 44% more items. This customer also did not have several items packed up and ready to move as stated in his original estimate. In our contract, under where it says, "understanding your estimate" where it says, "additional accessorial services and fees" it lists these possible additional charges:

Packing supplies such as boxes, tape, and bubble wrap if not included in original estimate.

First flight of stairs is free. Each additional flight of stairs is $60.00

Long Carry: first 100ft are free. Each additional 100ft is $75.00

If the moving truck cannot get close to building or house for loading and unloading. A shuttle service may be applied. For a minimum of $275

Packing of breakable items like TV’s, Glass, and/or crating services. Unless specified in original estimate.

Full Packing: Any additional packing services needed or requested outside of the original estimate, will incur additional charges.

Customer had more items and more packing services needed for his move than on the original estimate. Therefore the movers provided him with a revised estimate with new updated numbers including 9% fuel surcharge, logistics fee, packing materials, and we kept his original discounts. He was also kept at the same rate per pound and same rate per cubic foot that he was originally priced at. our terms in conditions in paragraph 1 read:

1. The quoted prices and terms are based on the information provided at the time the reservation was made. The items in the inventory have been calculated to an estimated weight/volume or minimum used to determine the transportation requirements upon which your price is determined. Any changes to your inventory may result in different terms and prices uniform with the carrier's tariff. If any additional services, packing of items, or labor are added or required at the destination or origin then you may be charged for those services and/or items. Carrier reserve the right to re-pack any item not correctly packed by the shipper (drawers must be empty) Carrier is not allowed to do any plumbing or any electrical connections or disconnections.

[redacted] admits to having more items that was the case. He also had additional packing services needed. He was not charged more for any services that were not provided. He was only charged for what his move needed. nothing more nothing less. here is the agreement

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I solicited quotes from multiple companies (Alliance, [redacted], [redacted] and [redacted] (local). Each company quoted based on pounds except for Alliance, which initially quoted on inventory. After the local moving company salesman visited our home, he said we had apprx. 4,600 pounds of inventory. Armed with this important information, I sent e-mails back to the "internet quote" companies and advised them to use 4,600 lbs for their quotes (so we had an apples to apples comparison.)

When my wife and I received Alliances revised quote (original quote was for 20 boxes plus inventory at approx 3,400 lbs), he bumped up the weight to approx 4700 lbs and raised the large boxes to 40). The quote only went up $200.

My wife and I called [redacted] at Alliance together. I started the conversation by saying "all the other companies we contacted quoted prices based on weight and said that is regulated. Why did you quote us on inventory. His response was "we use the inventory to estimate the weight". The quote, as you may notice , states .47 cents per pound but in parenthesis throws in cubic feet. My wife and I both specifically remember their response to a question she asked. "What if our weight is less than 4,600 lbs, will we get money back"? "Absolutely" was the answer, "you can follow the truck to the weigh station if you would like."

Next comes US Moving in a 26 foot Hertz Penske truck to pick up our furniture. His truck is a replacement for the original truck which we were told broke down. They arrived at 9:30pm and the truck was easily 80% full. Although my wife and I had packed all the boxes and brought them to the first floor, I was concerned about the limited space. The driver advised me he had room for 675 cubit feet plus he left an extra hundred or so in case. By the end of their packing my stuff, they managed to come up with an extra 325 cubic feet and billed me for 1000 cubic feet. He handed me a bill for 4,335 after Alliance quoted me apprx $2,000.

I immediately fired off an email to [redacted] at Alliance and called customer service at 9am that morning. In my email I admitted we had a few extra boxes (5), two extra chairs (one was a stool, the other an office chair) and some rugs and while more than he had to use in the estimate, 110% increase in the cost was not warranted.

Now I'm dealing with a broken 47 inch flat panel television and the insurer CSI wants to give me .60 cents reimbursement based on the weight of the shipped item. Which is it, weight or cubic feet, it seems like whatever method benefits the mover.

Review: The initial broker that I talked to was highly responsive via phone and email but as soon as I signed the contract and put down my deposit, he "disappeared" and I kept getting routed to QA/Customer Service. The move date was scheduled for May * with a backup of May * with full pack service meaning I should only have to open the door for them and complete white-glove treatment. I was trying to make this move as stress-free as possible and it turned out to be a nightmare.

While the movers did show up on May ** it was at 7:30 PM at night and left at 9:40 PM on their own accord - I would have preferred that they worked until everything in the apartment was completed. They promised to return May * between 8-10 AM and did not arrive until 10:40 AM. When I called Alliance Moving Services at 9:30 AM to complain, the "[redacted]" told me there was nothing she could do for me as I agreed to a 2 day window for the move. I said, I agreed to a 2 day window with a preference of May [redacted] and that they worked "normal" hours.

I also told her that my husband and I did ALL of the packing ourselves and I expected a refund on the packing services. She said that it depends on what the moving company says at the end of the job. I asked if there was ANYTHING that could be done for the inconvenience and again she implied that it was part of my negotiated contract. I got upset and she told me, "I do not have to talk to someone who is acting like a child" and hung up on me. The moving company finished the job around 11:30 PM May * which I suppose is within the 2 day window but you would expect professional movers to operate during normal working hours such as 9AM-6PM.Desired Settlement: I would like a discount for the inconvenience and added stress to the moving process. I also would like an apology from the company for the manager's attitude towards a customer.

Business

Response:

In response [redacted] to complaint ID # [redacted] The customer signed an agreement and the pick up window was May * – May *, 2015. The agent carrier was there on time and completed the pick up as it was stated in the contract. We apologize for any inconvenience but with big interstate moves there are variables that we cannot control. The truck had issues while driving to the pick up destination but we were still able to service the move within the time specified in the contract.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When you agree to a two day window, you expect it to be done in normal working hours. Both days they arrived later than they had indicated and left at times that are not within normal business hours. May [redacted], they left at 9:42 PM and May [redacted], they wrapped up at 11:51 PM. This should be communicated to the customer that when they sign up for a two day window it's any time between the 48 hours window. My original complaint also expressed my dissatisfaction in regards to the attitude of the [redacted] being inappropriate. This was not at all addressed by the business.Furthermore, while everything arrived (late), the tv and sound system was damaged, the kitchen table (family heirloom) was scratched, and the items the movers disassembled were not reassembled as stated in the contract. I would like a discount as the movers are not responding to my inquiries.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Second response [redacted] to complaint ID # [redacted] The customer signed an agreement and the pick up window was May * – May *, 2015. The agent carrier was there on time and completed the pick up as it was stated in the contract. We apologize for any inconvenience but with big interstate moves there are variables that we cannot control. The truck had issues while driving to the pick up destination but we were still able to service the move within the time specified in the contract. The agent carrier did the correct packing. They were at the customer’s house longer than usual however they were getting the job done on time. According to term #6 of the contract the delivery must be made within 21 business days of the shipper’s first available delivery date. The goods were moved within the guidelines of the contract. The customer may file a claim through the agent carrier’s insurance. The move came with standard cargo protection which covers up to $10,000 based on $0.60/lb. per article

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They continue to fail to address the root of the complaint which is the "inappropriate behavior of the customer service representative" and have not made an apology for the behavior of said representative which was the requested resolution. So far they have only admitted to the service quality being horrible which was frustrating but I think what really caused me to file the complaint is how I was treated by the customer service representative. The company can keep talking around the terms of the contract but the fact that they won't apologize for the behavior of the customer service representative shows that they are not a good company. What kind of service oriented business allows a customer service representative to insult a customer and hang up on them? This is not professional behavior. I will continue to reject the response until they address the behavior of the customer service representative. Please do not waste my time again if it's just another canned response about contract terms.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On or about October **, 2014, I spoke with [redacted] from Alliance Moving Services Inc. regarding our move from California to Florida, expected to take place on October [redacted], 2014.

After several conversations and emails, confirming the cost of our move, we agreed and gave a down payment of $1,101.00. On the Friday before our scheduled move I received a phone call from [redacted]. After doing a more thorough inventory with [redacted] my quote increased by almost $1,000.00. Subsequent to this conversation, I spoke with Customer Care who informed me it was because I did not give [redacted] an accurate inventory list. I informed Customer Care that I requested, several times, for someone to come and give us a visual inspection for a more accurate quote. [redacted] stated that they do not do that. In addition, I informed Customer Care that [redacted] verbally and in writing confirmed that my quote would not change. Furthermore, I informed them that [redacted], being the employee for Alliance, did not do his job properly. [redacted]’s questions were not anywhere as thorough as [redacted]’.

Unfortunately, I do not have access to the original quote, as I did not realize it was web based. From what I remember, the cancellation policy stated that if the move was cancelled within 7 days I would forfeit the deposit and that I had to notify them in writing. I did not send anything in writing, nor did the Customer Care Representative I spoke with ask me for anything in writing. I advised the Customer Care Representative that they did not keep up their part of the contract because of the increase in price. It was [redacted]’s responsibility and part of his job to do a thorough inventory, just as [redacted] did or [redacted] should have called prior to the 7-day deadline. What they did was unethical and is bad business practice. In addition, Alliance did not inform me they were brokers, I found this out on my own.

I have made inquiries to the laws and according to The State of California; they are required to give a quote after a visual inspection ([redacted]).Desired Settlement: I want my deposit refunded and I would like their business practice changed.

Business

Response:

In response to [redacted] complaint ID # [redacted] The quotes provided to [redacted] were emailed to [redacted] The full contract was emailed to [redacted] through that email and it was signed and returned correctly. It was signed on Monday, 10/**/2014 - 15:00:15 EST. Below is the electronic signature confirmation. [redacted]

[redacted] On October **, 2014 the customer is contacted by Quality Assurance department and is asked if the inventory is correct. The customer stated that more items were to be moved. The new items were inventoried and the total price increased due to more items being moved. The customer said that they did not want to pay more. However, we would still transport the items that were on the signed contract. The customer said that they prefer to cancel to move. We advised that by cancelling within seven (7) business days, the deposit will be forfeited. [redacted] states: “From what I remember, the cancellation policy stated that if the move was cancelled within 7 days I would forfeit the deposit and that I had to notify them in writing” This statement is correct! This proves that the customer has read and was aware of the cancellation / refund policy. Moving date on contract: 10/**/2014 Customer cancelled: 10/**/2014 No refund can be issued because it’s in the terms of a signed and agreed contract. The cancellation policy is on the signed contract 3 times and printed in red ink. · It is in red ink near the beginning of the contract · It is on the credit card receipt · It is on the Electronic Signature (see complete contract) Company Refund /Cancellation Policy: [redacted] Complete contract agreed and signed by the cardholder

Review: I am a 90% disabled veteran and I needed to move to Tampa for medical reasons. Alliance reached out to me through email. I called them and after 50 minuted of explaining I had $2400 saved for this move I was told that Alliance would give me all of these (special rates). I received another email from alliance telling me to call to explain any additional items. I called her ([redacted])everyday before my move and emailed but never received a call back. The movers came and picked up everything a day after I left to Florida and I didn't hear anything from them until 2 days later then they told me my bill was going to be 500% higher than the previous balance owed. When I told the company that was hired by alliance for my move I was going to contact Revdex.com and as he giggled he said good luck. This is the most disgusting way to take advantage of a family during a difficult time. The truck has all of our paperwork that allows us to get Florida liscenses,enroll our children in school, my va medication refill, and all of our possessions. We were never told that we would be charged more. My father and wife were present during the entire move. In my opinion this is their scam-they already have $1510 from me and now they are holding my items hostage. I almost had to go the the VA Emergency room on Thursday from a severe panic attack. My wife had to leave her pRents home just to care for me as this added stress has caused me a great amount of anxiety/depression. I feel we were taken advantage of and I really just want them to honor their original contract.

Thanks,

[redacted] (ret)Desired Settlement: For the moving company to deliver my items for the original amount quoted by alliance. I should have a $890 balance upon delivery of my items.

Business

Response:

In response to [redacted] complaint ID # [redacted] Agent carrier must provide cardholder a revised written estimate before any extra items are loaded and moved. The cardholder signed authorizing the shipping of the items and the extra fees. On the contract it states: “If there is an increase of items, packing services, weight/volume or labor services added at the origin or destination to those quoted in this agreement, the customer may be charged for those services at rates uniform with the carrier’s tariff.” This is on the signed contract. See below.

Review: I used Alliance moving service to move a 10 X 10 storage unit from IL to VA. The original pick-up date was **November 2013. Pick-up was not accomplished due to a broken truck. Could not pick-up **, **after 5pm "might be" available. No one was available after 5pm on **DEC13 at pick-up and would not be until the **NOV13 which cost me another moth of storage fees ($94). I asked the carrier "First Choice Movers" if I needed to contact the booking agency, George told me "NO, they contract us and we have you from here." I called 3 times between 1-6 DEC**and finally got a pick-up for the 10th, which was cancelled last minute because of a sick worker, then the **was cancelled because they hadn't arrived by 9PM. The **was scheduled for 1030am and they arrived at 1230pm. They requested an extra $75 dollars from my son because of a two point pick-up that was already in the contract. First Choice Movers did not provide my son with any paperwork showing the load nor the empty weight of the truck.

Alliance Moving Service originally told me the delivery would take between 3-4 days based on a 937 mile move. When I called on [redacted]to ask when my goods would arrive First Choice Movers said they did not have a date but hoped by Friday the **. On the **they told me, Monday the **and on the **told me the **and today they don't have a date or time.

I am concerned that this company (Alliance Moving Services) preys on people using the renowned name of Alliance Movers. I have had two additional charges that may or may not be actual, Alliance showed a lack of concern whether I was ever picked up or delivered, and no acknowledgement of my original pick up date. The only answer I receive is that they have 20 days to deliver from pick-up.

I do not expect to get any money back and only hope all of my belongings arrive in good condition. I would like for others to not suffer though, or be taken advantage of.[redacted] "*" [redacted]Desired Settlement: Alliance charged $350 to book my movers. who have failed me miserably. I would like that money back. The movers will hopefully deliver my goods in good condition. If they do, they have completed their job albeit not very timely

Business

Response:

In response to [redacted] complaint.

Alliance Moving Services in aware of the delivery delays on [redacted]'s move. We have been working with the carrier assigned to the move to help get the items delivered. As per carrier they will be some type of compensation for delayed delivery. As soon as we have a delivery date set the customer will receive a call from the driver. All of the customers calls here are answered and never ignored. We did not expect a delayed pick up on this order. The carrier missed the pick up date and the dates the customer was available after that was not feasable for the drivers route so he was picked up over 13 days later, which moves delivery window for late December, early January. These part of the months of the year are the slowest as we do not run as many routes during this part of the year. Our efforts continue to make delivery as soon as possible. We will have someone from carriers office call customer with latest update as soon as possible.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received a call last night that my goods would be delivered today. (**JAN2014). The carrier did not offer compensation till I mentioned the reply I received in this forum. He then offered me $100 off a $2000.oo bill. That is 5% for a broken contract at pick-up and then a pick up almost 30 days later, followed by another broken contract by delivering outside the gauranteed 20 working days from pick-up.

I do not feel this is adequate compensation. I still have not verified my property is in good condition. I am expecting delievery of my motorcycle, waher and dryer, sports gear, dressers, kitchen table and chairs, and some personal items between 5 and 6 PM this evening.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

In response to [redacted] complaint.

We are aware of the delivery has taken place. We are aware the carrier the offered compensation for the delay. If customer is seeking additional compensation, he can call in our claims department and they will file a claim for him and will review the claim with the carrier to see if any other compensation will be honored. We are sorry if the delays caused major inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: First, let me start by saying my move date was Aug **, I reached out to the company and spoke with management on the phone on Aug ** and they blew me off. I also emailed the CEO of Alliance, Michael G[redacted] on Aug ** and he never replied to my email.

Unfortunately I have recently had the displeasure of choosing Alliance for my moving experience. Where do I begin?

It all started with J[redacted] D. J[redacted] told me everything I wanted to hear and promised so many things that your company could not deliver on straight up lied to me regarding this move. Let me demonstrate to you those lies (I'm sure our calls were recorded and you can pull them):

Lies #1&2: I am grouping these together because they are directly correlated. I repeatedly told him MULTIPLE times that my belongings included a fully packed 16x8x8 POD/storage unit which all contents were being placed on the moving truck plus additional boxes and items. Each time he insisted that he was overquoting me so that there would be no additional charges at the time of the move. He pointed out that many moving companies will quote you as low as possible just to gain your business and then when it goes to the move you get hit with thousands of extra dollars in additional charges. He insisted that your company was not like that an in fact guaranteed me this would not happen with my move. He promised me that his quote was more than enough space for my belongings and the quote I received was a "worst case scenario." When the moving people arrived and saw the POD they said "I have your quote as being for 796 cu ft of space, this POD is over 900 cu ft just by itself without these extra boxes and items!" In fact, my total cu ft ended up being 1,290, well well above what was quoted to me despite my mentioning the size of the POD that I had completely filled. So, to my surprise, my original quote of $2,624.95 is now a total of $4,097.48! So, the exact thing that J[redacted] promised me multiple times would not happen, happened.

Lie #3: J[redacted] told me he would be my point of contact for my entire move and I would only be dealing directly with him over the course of my move. When I called the very unpleasant customer service girl, you imagine my surprise when she refused to let me speak to J[redacted]. She said now that the moving truck is arriving and the move had started, my file is now with customer service and I am not allowed to speak with J[redacted] anymore and can ONLY speak with customer service.

Lie #4: Not once did J[redacted] mention they were simply a broker. I was under the impression you were the moving company. Again a surprise when I find out I was actually being moved by a third party. I consider this to be a lie because omissions are betrayals and he completely omitted these facts and deceptively misrepresented the company.

So that was my experience with J[redacted]. Next up is dispatch. I was told the truck would be arriving between 10-2, truck showed up at 4. I sat at the house with my thumb up my [redacted] waiting for the truck. Moving the same day, driving 600 miles, I had no choice but to wait and to use them for the move, no time to go with a different company, I was completely stuck. The truck showing up so late ensured the drivers weren't done til really late and delayed us from leaving massively.

When I called the company to complain, I spoke with Rob, a supervisor in the sales dept. He told me that he felt I should be adequately compensated for my troubles and said he was placing me on hold to figure out a solution. Another lie as someone else picked up the phone and said I wasn't placed on hold and the call was actually transferred to customer service. The person in customer service could not have cared any less about my troubles

I had to pay the final difference at delivery, which ended up being $1,472.53 over what was initially quoted to me! I am requesting a refund of the additional charges that are exceeding the original quote. This isn't just a case of misunderstanding the practices and procedures, this is blatant and intentional lying.

There were also a few items broken due to improper packing on the truck which was just icing on the cake.

Thank youDesired Settlement: I think that the business has a responsibility to refund me the difference of the $1,472.53 over what they originally quoted to me. They should be responsible for the extra cost. I told them what I had and they took advantage of my lack of knowledge and inexperience with moving companies and drastically under quoted me for the amount of things I had to move.

Business

Response:

In response to [redacted] Complaint ID: [redacted]

Review: I was given a price for my moving I was garenteed if I wasn't happy I would get my refund back. This is a gimick they take your money and sell you a lie. They tell you that they have there own company and there own trucks. Its a lie they a broker they sell your contracr to another movi g company. When the other company comes they want to charge you an additional fees. Manager is very unprofessional very rude on the phone. He hung up the phone on me and said to take him to court that he has 130 complaint and no one sues them that its all talk. Please I dont recommend this company its all a trick to take your money.Desired Settlement: I want my 500.00 deposit refunded for false advertiser.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was told by their customer service representatives that I would be able to price match a local moving company and this was not honored. I was told that I would have the price matched or the deposit would be refunded. When I called with a competitors estimate I was told that I wouldn't be able to receive a discount. I was also told that I would be able to cancel my order within 7 days but was later told 7 business days was what they meant. I have tried to cancel the order and they have told me they cannot cancel it.Desired Settlement: I would like a full refund or a fair price match.

Business

Response:

Customer claims we do not price match. Alliance Moving Services does price match. Price matching MUST be done prior to booking a reservations with us. If customer provides a written estimate from another company who is A rated and is offering a better rate, yes we will price match. Customer has already booked a reservation with us and he tried calling to price match days before his scheduled move date. We cannot price match after an agreement has been made and signed. below is signed agreement with customer.

Electronic Signature

I hereby confirm my signature on the following document,

acknowledging that I have read, agree and accept all the terms and

conditions including the:

Refund /Cancellation Policy

I understand that deposits will be 100% refundable with No Cancellation

Fee or Additional Charges for moves cancelled outside 7 business days

(Saturday, Sundays and Holidays not included) prior to the first

estimated pack or load date listed above(whichever applies). I

understand that if date changes are made, cancellation policy applies to

original pick up dates. Deposits are non refundable for moves reserved

or cancelled within 7 business days (Saturday, Sundays and Holidays not

included) of first pick up date. All cancellation and refund requests

must be sent in writing via e-mail and/or fax to

[redacted]. Fax: ###-###-#### All

refund requests must be confirmed by Alliance Moving Services Inc.

before refunds are processed back to your account. Refunds can take 5-7

business days to reflect on your next statement.

Signed Date: Wednesday, 11/**/**13 - 13:43:45 EST.

IP Address: [redacted]

Internet Browser: [redacted]

----

--------------------------------------------------------------------------------...⇄

Review: I was originally moving to California and wanted to have my belongings moved in November of 2014. [redacted]. who was my representative told me it was no problem that I didn't have an exact date and that I would be able to cancel my order if things changed. He was very nice but pushy and said all of the right things. I was told that they could keep my estimate for a year. I never ended up shipping my things to California and am now moving back to Michigan. I called today to try to get the $500.00 deposit refunded to my Aunts credit card and the owner was extremely argumentative and hung up on me. He wouldn't let me speak and was continually combative.

Their contract reads that deposits are non refundable for moves cancelled within seven business days of the first estimated load date. Deposits are 100% refundable with no cancellation fee or additional charges for moves cancelled outside of seven business days prior to the first estimated load date. To me this means that if I cancel within a week of my belongings being picked up that I will be charged but if I cancel months before my pick up date that the money is refundable. Am I wrong?Desired Settlement: I would like Alliance to credit my Aunt's [redacted] for the $500.00 deposit.

Consumer

Response:

At this time, I have not been contacted by Alliance Moving Services Inc. regarding complaint ID [redacted].Sincerely,[redacted]

Business

Response:

In response [redacted] to complaint ID # [redacted] On August **, 2014 the customer signed an agreement to be moved from Canton, MI to Ramona, CA. The pick up dates were 9/**/2014 or 9/**/2014. On September **, 2014 the Customer changed the pick up dates to 11/**/2014 or 11/**/2014. The customer contacted us on 11/*/2014 to cancel the move. The move cannot be canceled because the cancellation time applied to the original first loading dates of 9/**/2014 and 9/**/2014. This means the customer can ONLY cancel (7) seven business days before the first pick up date. On the Signed agreement it states: Company Refund /Cancellation Policy:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

That's fine. I give up. They will tell you anything to get that electronic signature and down payment. I was told by [redacted], who is no longer with the company that they were flexible with the date. Lesson learned.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Alliance Moving Services [redacted] FAX: ###-###-####

DOT #: [redacted] MC #: [redacted] - Quality Assurance Agent

John E[redacted] - Dispatch Manager

First off, they’re not a moving company they are brokers, which means they hire movers that have their own costs.

This was the absolute worst customer service experience that I ever had in my life. The worst person is John Edwards, who when I advised that he was taking advantage of a military service, single mom he responded " I don’t care that you served since September [redacted], I don’t want to hear about your military service or your hardship" it was at that moment when he was yelling, that I hung up. How can someone say something that low? If he hates the United States military then he should keep that to himself.

This company is the worst, they’ll tell you that they need your credit card to hold as a deposit and not to worry because if you find something cheaper they will beat their price or give you your deposit back. If you do find something cheaper they tell you to screw off, that you signed a contract and they wont give you your deposit back.

I cannot believe this company is still out there and the government has done nothing to fix it. I am appalled at how they can say one thing and do another without any consequences. Now I am out 600 dollars and still no furniture.

They had the audacity to send me an email stating that I cancelled the services, which I did not. They are using that as an excuse to not give me my deposit back. I will be contacting my base and have them blacklisted so that no other Marine gets hassled by these [redacted]. I never, ever write reviews, but this time I had to make an exception. If you cherish your time and money do not go with these guys. Stay far away from the unpatriotic individuals.

Whatever you do, DO NOT, DO NOT, USE THIS COMPANY!!!Desired Settlement: I want my deposit back as well as to see this company banned from ALL military installations

Business

Response:

In response to [redacted] Complaint ID: [redacted] On the contract the cardholder goes by [redacted]. The customer signed an agreement on 9/**/2015. The customer gave us an inventory of the items to be moved. The customer must be honest and accurately describe all of the items that are to be moved. When the agent carrier went to render services the customer had bigger items than how they were described. The agent carrier provided a written estimate of what the price would be to move the items. The customer refused services. Term # 4 states: Upon carrier arriving within the two (2) day pick up window ready to render services agreed on original order, if customer has more items or more services than what was on the original estimate and customer does not allow carrier to perform services, or refuses carrier’s services that was originally signed and agreed upon by customer, customer understands that he or she is forfeiting the deposit made for the services and that refunds under these circumstances will not be made. If customer attempts to or agrees to make a deal directly with carrier, and the customer does not advise Alliance Moving Services Inc. of such actions, he or she will forfeit deposit and no refunds will be issued.

Review: I came back from Florida in July from buying a house and started researching moving opportunities, whether to rent a truck load it myself, or get a moving company like [redacted] or [redacted], well both of them were very high and renting and loading sounded dangerous because I am [redacted] and couldn't have moved my brand new appliances and huge gun safe, because none of the rental trucks had lifts on them. Well then a pop-up came up during my search on-line about '[redacted]' and I had never heard of this kind of moving company. So I thought I would call ' Alliance Moving Services 'and see what their rates were, I spent 2 hrs on the phone with [redacted] going over my complete inventory, I was measuring and going through each of the 3 bedrooms, complete living room, complete kitchen, and complete basement and both bathrooms. Well he kept saying I'm estimating high so your final price will probably be lower than the price I shoot you. Their price was lower than the 2 moving companies and slightly higher than renting a truck and loading it myself and they were giving me ( a discount of 300.00$ because my dad had been in the military ?!? ) and they seemed very professional and friendly so I agreed and gave the ' Supervisor ' [redacted] a deposit of $ 901.22 , then got switched over to ' [redacted] ' the ' dispatcher ? ' and he was very friendly so we scheduled the move for I believe the [redacted] of Aug. Then they sent the bill of lading via email they said to just click it for the electronic signature and I did , then after we hung up I started reading this email and at one part of it , it had a web site called " PROTECT YOUR MOVE " I thought it was going to be a site that tells you how to pack stuff ...NOPE !!!!...I was on that web-site the rest of that night into the morning and early afternoon reading and writing down ALL THE WARNINGS AND RED FLAGS and of course totally freaking out !!!!! So I called ' Alliance ' and told them ' [redacted] ' I wanted to cancel our agreement and he says ' hold it [redacted] what is wrong and I told him I just got off a Federal web-site that warned me about movers like you guys, how you get fake weight tickets, how they bid low and then charge more and how they hold your property hostage etc......and that I did not need anymore stress in my life' . And ' [redacted] ' said hold it [redacted] we are here to help you get to Florida not to steal your money, didn't you see we were listed w/ the Revdex.com and we are the best in this business, I PROMISE YOU NONE * THAT IS GOING TO HAPPEN.....he talked to me for about 20 minutes and had me calmed down and totally convinced he was telling me the truth and that everything was going to be ok. So I agreed and stayed w/ them ....well as I got started packing I knew that date wasn't practical so I called and rescheduled and ' [redacted] ' was very cool with that too. Then I got to the basement that had flooded this Spring we had a heck of a mess with black mold...sorting, trying to salvage some of the most important stuff, hauling the rest to a dumpster outside called ' Alliance ' and said we ran into a mess so this is going to take longer and again he was real cool about it and gave me the name of a mover ' [redacted] ' and she will be calling you, she did and I explained the issue we had in the basement and how my hired help had quit showing up so it was going to be awhile, she said no-problem, I've got other moving jobs that I can do until you're ready. She said let's just stay in touch and we'll come when you're ready I said ok and for 4 or 5 days everything was good, I either called her or emailed her because she did not have voice mail, we discussed the mess downstairs and how I hadn't even got to the main floor yet to pack, she said that's cool she had just picked up a load in Washington state and headed to California some place so no problem. A couple days later I called her and the phone rang 10 or 15 times no answer, then either later that night or the next morning I thought I NEED to talk to her and let her know my progress, so I called and it rang several time again then just stopped and I thought no this isn't right I NEED to talk to [redacted] so I called back and it rang several times again and finally a real rude guy answered and said ' what do you want ?' I said this is [redacted] in [redacted] and just wanting to check in w/ [redacted], and that there was no rush in coming my way because I was still in the basement, I asked is this [redacted] ( because [redacted] had told me she had a co-driver named [redacted] ) and he got real nasty and said NO< MY NAME IS [redacted] AND SHE IS ON THE OTHER LINE AND WILL CALL ME WHEN SHE GETS OFF !!!! Well can I ask where ya'll are at? And he replied Wyoming, so I thought oh good she picked up another load....well she never called me back, I tried to constantly call her the next 2 days and never got an answer or a call back. Then the next day I'm at my kitchen window and see this lady walking up the drive way ( we had stuff out for a moving sale and had people stopping and asking if we were having it now ) so I walked out to let her know we weren't having it yet well we talked for about 10 minutes before I said ' oh, are you [redacted] ? ' Now mind you in one of our earlier phone calls she had told me Alliance was out of it now it was between her and me now and asked at one time are we going to be able to get our down your road and in to your drive-way w/ our truck ( I'm thinking a semi-truck or big moving van w/ a sleeper because she had a co-driver and said one sleeps while the other one drives ) and I said 'yeah plenty of room, I live in the middle of a field and there is a field across from me they can turn into to back into my drive-way, she had also told me they have loading companies allover the U,S. and all she had to do was call and hire some for the move because I told her I was [redacted] and could not lift a lot, and she said not a problem. So then I see a PICK-UP TRUCK PULLING A 5TH WHEEL BACKING INTO MY DRIVE WAY ???????!!!! Moving a 3 bedroom house w/ a full living room, a full kitchen and a full basement in a 5th wheel trailer ?????????? Then before long 2 kids get here ' they are the loaders ' ????? They had NO clue how to move....anyways I asked her why haven't you called me back, I have been blowing up your phone, you knew the situation I was in w/ the basement and not even being close to move yet....no answer, they came into the house and started yelling at me to come here and I would no sooner get there and start doing what she wanted before she was yelling at me again to come there and then yelling again to go here, then again to go there....I heard ' break ' in the living room then I heard something else break in the living room and so I walked in just in time to see the kid throw my electronics on top of each other with NO KIND OF CUSHIONING or anything, saw feet flying off and knobs flying off, then one of the kids dropped a 70 pound suitcase right on top of a tub that had a few large glass-framed pictures leaning at a tilt because there were just those in there so far and he just dropped the suitcase on them?!? They are shoving my brand new washer, dryer, Refrigerator, freezer and huge gun safe through doors w/o taking the doors off....just shoving and forcing them thru ........that's when I lost it, I could not believe how they were treating my property and she is yelling at me 'we need to hurry because we only have these 2 'loaders' for 2 hours........?????? Now even if I was all ready and had everything all packed up moving a 3 bedroom, full living room, full kitchen and full basement house in 2 hours and into a 5TH WHEEL trailer............are you serious, that isn't even reality......they had me so sore, so angry and so flustered I couldn't even think...then they said they were leaving.....what?.....what about the rest of my stuff ??????? My neighbor came down and said what can I do ? I said if you want to do something go get me a [redacted] and a [redacted], well she went into the kitchen and poured me a huge glass of [redacted]/ no ice and I told them ' I don't know what ya'll are going to do but I am taking this desk chair out to the back porch drink my [redacted] and smoke a cigarette and calm down then we'll talk. ( I had not been that angry in 40 years, I was shaking started getting chest pains etc...) At this time I did not know until they had left that [redacted] had gone to my neighbors house saying does this lady always get drunk and act crazy ? and my neighbor said who ? And [redacted] said the one down in that house....then my neighbor said you mean [redacted] ? [redacted] said yeah and [redacted] my neighbor said ' NO THATS NOT [redacted], she never does that......And she had told my brother I was drinking great big glasses of Vodka all day too when they called him to see if he had the keys and he said yeah I have the keys and No [redacted] does not go around drinking glasses of vodka and are you even close to Florida ???? Because they called and woke them up then [redacted] hung up on him and 5 minutes later [redacted] calls him ( my brother ) and said ' are you gonna have our money when we get there ? And my brother said, YOUR MOVING [redacted] YOUR NOT MOVING ME ????? Plus apparently they told my neighbor they were supposed to be in Wyoming in 2 hours so.... Anyways I came back into the house after smoking a cigarette and drinking my [redacted] and couldn't even straighten up because I was so sore !!!! They said you have our money ?????? And they had me so angry and flustered all I could think of is ' I want my stuff unloaded ' but I went and got their money, I didn't have the exact change so I gave them 1800.00 $ and said I want a receipt and [redacted] said ok, then they got in their truck and left......no receipt and 1/4th of my household still here in Kansas !!!! And I have NO IDEA where my stuff is....I was so mad my family thought I was going to have a [redacted] for the 1st 3 days after they left....I couldn't even call ' Alliance ' for 5 or 6 days because it would not have been a productive call.......so now I know she was covering her bases saying all that stuff to my neighbor and brother, because when I calmed down enough to call Alliance ' [redacted] ' said that she was the best mover they had and they have never had any complaints about her and that she said I was drinking all day and acting stupid and that my house was a mess and they had to make a path to walk through ( yeah because we were packing ) and that I had locked myself in a room and wouldn't come out etc.....in which all of it was not true. And I am studying for the Ministry so she is slandering my name and defamation of character by saying all that stuff. So at 1st ' [redacted] ' was going to talk to them and have them come back and get the rest and get me down there and he would call me back, after a week I had not heard from him and so I called him and now the story was the weight was way over what was planned.....? If anything they had less because so much was thrown away from the basement, and a sofa was going to be left ( which [redacted] said she would take $100.00 off the bill because of that ) and they didn't even have my bedroom set or all our clothes or the Range.......let alone all the little things...... so he said ' oh, you had way more than you said originally and that was NOT TRUE because I had spent 2 hours on the phone w/ [redacted] measuring and naming everything that was going, so every time I talked to ' [redacted] ' it was a different reason !!! Then the last time which was last week he told me " I WAS ON MY OWN AND I NEEDED TO CALL ANOTHER MOVING COMPANY TO MOVE ME !" I have spent my whole budget staying here buying ice for the coolers and having my utilities turned back on and Rent here let alone House Payments in Florida....I have 99 cents in my checking account, I went through all my food stamps in Sept. buying ice for the coolers and I have spent over 50.00 $ on the laundry mat and I can only buy meat for that day if I have the money, the rest of the time I eat one meal a day and most of the time it is soup, or beans and hotdogs or brats and saurer kraut....if I have the money for that ....!Desired Settlement: They need to finish the job they were hired to do, compensate me for the time I have had to be here and let me inspect ALL my belongings before any final ( if any final ) payment is made. And some kind of compensation for the liable, slanderous and defamatory comments that were made about me and my character made by [redacted] and [redacted]. ' [redacted] originally used the fact that they are listed w/ you the Revdex.com but just the other day I found out the difference between being listed w/ you and being accredited w/ you the Revdex.com. Oh and by the way I can't get [redacted] or [redacted]'s last name for the Federal web-site or local and State authorities and they have several businesses when you look them up and [redacted] named one business then another and a couple of their DOT #'s were fraudulent and several addresses , so even though [redacted] is telling me she's their best mover and have never had any complaints he can't give me her or [redacted]'s last name. And on all their web-sites there is no NAMES at all, so I still don't know WHO took my stuff and WHAT moving company are they listed under !!!!!!!

Business

Response:

We have been going back and forth with [redacted]. We are working on getting the issue resolved. The motor carrier company has been in contact with a police office that is mediating the situation over in KS. [redacted] brought in this officer to help and the office and [redacted] and [redacted] are scheduling the truck to head to [redacted]'s home and pick up some extra items and then they will go to the storage to get her items and ship them to FL, only if [redacted] pays her remaining balance with the carrier. They moved more weight and more items and packed more than estimated for the same price. we explained this to the officer that [redacted] got to call us, and she understands that [redacted] has to pay balance due before any items are delivered. below the original estimate customer signed with us. shows inventory, weight of order, packing list, and price. attached are the weight tickets showing they loaded over 9500 lbs and the original estimate was 7991lbs. she was over weight and IS NOT BEING CHARGED FOR IT. and she had more packing than originally estimated AND SHE IS NOTBEING CHARGED FOR IT. I am against her not being charged for overages but my agent is willing to help her out and not charge for overages.

Business

Response:

She clearly states that she should not pay for the storage because she was not the one who put it in there or was present. Customer is not agreeing to pay her balance due nor her storage fees. When foreman was asking customer where the goods should be delivered in FL, the customer said she was not going to be there. We tried calling her brother in FL to get a solid answer as to where they should delivery, but then customer said they will not pay if they try to deliver. She also mentioned to the foreman to just put it in storage. Without delivery information from customer and items in transit already, motor carrier was forced to put items in storage. Storage fees will be at customer's expense. Receipts from the storage unit have been provided to customer to show price of storage. Storage bill and original balance due needs to be paid by customer. Carrier is still willing not charge for any overages or packing services that were rendered at pick up.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

OK, I AM SERIOUSLY CONFUSED NOW...........and you have seen for your selves how often the story changes, even the FACTS ?!?!?! Last I knew ( and it took getting the local police involved to find this out ) my stuff was being stored in Valvosta, Ga., at ' Bill's Self Storage '

and Bill confirmed that but then when the Police Officer called him we were on 3-way and he was getting rude to both of us and I asked him '

to please don't talk to me like that ' , and he hung up on us. He would not tell us what the storage cost was. Next Officer Spalding tried calling [redacted] and Brad answered and refused to put [redacted] on the phone, he refused to tell Officer Spalding anything and hung up on her also. I tried calling [redacted] twice and finally left a message either on her other line or Brad's phone telling them I have money, HOW MUCH IS THE FINAL BILL< I JUST WANT THIS OVER. I also e-mailed her the same and never got a response from anyone at anytime ! My concern is : 1.) Where is my stuff really ? 2.) Who do I pay for the storage fee, ( because Bill said the bill has been paid up to date. ) 3.) How do I know they will ALL abide by this agreement ? 4.) How can I make a plan on moving the rest of my stuff, trusting my stuff is in Valvosta, Ga, to stop and pick up, and still get me and all my stuff to Avon Park, Florida, when I have already lost all the money I had put down and made as house payments, all the money it has cost me to stay here and now either pay another moving company to pick up what is left here and pick up what is in storage or rent a truck and load ALL myself even though I am on disability ? I guess all those are my issues to figure out. I would like their response confirmed by all involved so I don't get stuck somewhere wondering ' NOW WHAT ? ' After I get that confirmation I will agree with paying the $501.00 and forgetting the $1638.00, but only after I know for a fact all the people that are involved agree with Alliances offer, so that I don't get stuck somewhere not knowing where the 1st load of my household property is, or get this all lined up and find out that ' Alliance ' agreed to that ' not me '........ I am sure you understand my TRUST issues. So that includes ALLIANCE, NIKKI, BRAD, and now THE STORAGE FACILITY, to confirm they are aware of the offer and will comply with the offer completely. The comment ' Alliance ' makes about my stuff in storage in Florida makes me wonder if he has even talked to [redacted], you know ?

I just don't want ANY MORE SURPRISES. Sincerely, [redacted] PS Please

don't pass this on as settled or that I accepted the offer, because until confirmation and compliance is assured by ALL involved parties, I do NOT accept the above stated offer from Alliance. My name and address is as follows : [redacted], [redacted]. Just a short note stating they are aware of ' Alliance's '

offer and agree to comply, completely. That would probably be the best way, so I will have ON PAPER to keep with me on my journey to Florida, with their signatures. This way I'll know there will be NO MORE surprises. Thanks in advance !

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: We were quoted for a move from Greenville, SC to West New York, New Jersey. They sent is a binding estimate of $3100.00 for a full service pack and move. Upon pick up, I paid the agreed $1285.00 in cash , in addition to the $600.00 deposit that was debited prior to pick up. The inventory list was reviewed by myself prior to pick up and a representative was sent to my house to take inventory of our goods. After these inventories were compiled, the binding estimate remained the same and there was no increase in price.

When the moving company, Budget Movers (brokered through Alliance) arrived on Dec **, 2014; not only were they 3 hours late, but the foreman, [redacted], was not aware that it was a full service pack and move and by his own admission, was not prepared. The 2 men he had with him at the time of pick up, began packing items. The following day, at approximately 330pm (**Dec), they were still not finished with packing and [redacted] demanded an additional $1000 to continue. I provided him with $500 in case and a check for $450. Prior to leaving, [redacted] have me a paper with a dollar amount which he advised was "the full cost of the move" , $3696.72. [redacted] stated the remain balance from the original estimate would need to be paid at delivery, which at this point was roughly $860.

Our household items were scheduled to be delivered in West New York, NJ on January [redacted], 2015. [redacted] and one of his workers arrive, again almost 4 hours late, and stated the money would need to be paid prior to unloading the truck, which we did not have an issue with. He said the balance was $3696.72 and that is the amount that would need to be paid for delivery. I advised him that he had told me the amount was significantly less for delivery. He spoke to his boss, [redacted] (unknown last name) and [redacted] proceeded to tell my husband and I that no items would be unloaded from the truck without the payment [redacted] stated. When asked if we could at the very least remover our bed, [redacted] stated that we could if we paid an additional $1200.

[redacted] and his worker left without unloading any of our goods and took them to and unknown storage unit. I spoke with the [redacted] at Alliance on January [redacted] and advised her of the issue at hand to which she stated "there is nothing we can do until we have the $3696.72" This company now has almost $3000 of our money as well as our household goods. They are refusing to deliver the items and work with us in anyway. This is a classic form of extortion.Desired Settlement: We want our household goods delivered ASAP, especially since we paid $3000 already towards and estimate of $3100. I

Business

Response:

In response to [redacted] complaint ID # [redacted] This move has been moved successfully. The customer was delivered on 1/**/2015. The customer paid exactly what was on the signed contract. Not a penny more!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,