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Alliance Moving Services Inc.

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Reviews Alliance Moving Services Inc.

Alliance Moving Services Inc. Reviews (150)

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because
when I spoke with the sales associate he said the use of the credit card was fine and never said anything about the surcharge. These fees should be made clear and not hidden from the consumer and not a surprise when the movers show up and tell us about them.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This Company is HORRIBLEThey lied to get a job telling me what I wanted to hear then when moving day comes it turns out "oh it is not going to be delivered on that date"This company is a PIECE OF WORK!
LIES, LIES and more LIES!!!!!!!!!!!!!!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
When you agree to a two day window, you expect it to be done in working hoursBoth days they arrived later than they had indicated and left at times that are not within business hoursMay ***, they left at 9:PM and May ***, they wrapped up at 11:PMThis should be communicated to the customer that when they sign up for a two day window it's any time between the hours window. My original complaint also expressed my dissatisfaction in regards to the attitude of the *** *** *** being inappropriateThis was not at all addressed by the business.Furthermore, while everything arrived (late), the tv and sound system was damaged, the kitchen table (family heirloom) was scratched, and the items the movers disassembled were not reassembled as stated in the contractI would like a discount as the movers are not responding to my inquiries.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The load exceeded the space allowed for the moveThe estimate was for lbs and cubic feetCF = LBSThe space the load took up exceed the amount estimatedUnfortunately the carrier was not able to locate the box of paintings and the chest that is missingThey offered you the compensation amount based on the release value of the goods. Unless full value protection was purchased prior to the move, the amount of compensation offered is what you are entitled toWe apologize for any language barrier issues you hadYou are still entitled to the compensation amount through the carrierPlease advise us if you need their contact information

Alliance Moving Services is responding to the credit card disputeWe will use our merchant services arbitration program to finalize dispute

In response to *** *** complaint ID # *** Agent carrier must provide cardholder a revised written estimate before any extra items are loaded and movedThe cardholder signed authorizing the
shipping of the items and the extra feesOn the contract it states: “If there is an increase of items, packing services, weight/volume or labor services added at the origin or destination to those quoted in this agreement, the customer may be charged for those services at rates uniform with the carrier’s tariff.” This is on the signed contractSee below
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In response to *** *** complaint ID: *** The customer had required to be moved on July **, or July **, Alliance Moving Services is an authorized moving
brokerOn the contract it states: "Alliance Moving Services IncMC: *** is authorized by the Federal Motor Carrier Safety Administration (FMCSA) to be a household goods moving brokerAlliance Moving Services Incassumes no responsibility or liability for any property damage, bodily injury, or public liability as the outcome of the transportation of household goods transported by an authorized carrierAt shippers request we will assist you in the process to submit a claim to the assigned carrier for settlement of the claimsAlliance Moving Service Incis not responsible for any omissions or acts of the carrier, its agents, or employeesAlliance Moving Services Incis not liable, responsible, or to be held accountable for any damage, delay, loss, or expenses resulting from any Carrier or caused by any act of God." The estimates for delivery can take from 1-business daysOn the contract it states: "Based on the load size and mileage of your move, delivery may take anywhere from 1-business daysEstimated time of delivery is determined by many factors beyond the control of any carrier and Alliance Moving Services Incsuch as traffic delays, weather delays, mechanical issues, other customers on the route and/or any acts of GodEstimated delivery spreads: 0-miles: 0-days501-miles: 1-days1001-miles: 2-days1501-miles: 3-days2001-miles: 4-days2501-miles: 5-daysThese estimated windows begin on the shipper’s first available delivery dateGoods may be warehoused before deliveryAny situations on delivery such as, no delivery before or after a certain time, or no weekend delivery may cause your delivery schedule to go past the estimated time and may incur additional feesIn the event of any conflict between the Bill of Lading and the terms of any estimate, the terms of the Bill of Lading shall controlThe estimated delivery dates and estimated price listed on this agreement is based on a flexible schedule as well as accessible conditions at both pickup & delivery locations." All of the issues described by the customer were in the signed agreementThe customer agreed to all terms and conditions on the contract

The check that was sent out is the total amount of compensation that the customer was eligible for plus more for inconvenienceIf the customer purchased full replacement insurance the compensation amount would be greaterThe suitcase was shiped via upsThe chair should be delivered within 10days

2nd response to *** *** complaint ID: ***
The carrier will compensate the customer $per day for latenessThe move has been picked up successfully and delivered successfully
On the first page of the contract under the heading, “Understanding Your Estimate” it states:
Customer has selected a binding “not to exceed” priceTotal costs will not exceed the estimated cost; detailed in the list of pieces, for an estimated weight/volume listed in the “Relocation details” of this agreement, providing that Customer provides Alliance Moving Services Incwith an accurate description of the items that are to be moved and the services that need to be performedIf there is an increase of items, packing services, weight/volume or labor services added at the origin or destination to those quoted in this agreement, the Customer may be charged for those services at full tariff rates

*** ***,
We refunded customer's deposit upon her request immediatelyIf customer is eligible for refund, WE REFUND IMMEDIATELYYesterday customer on the phone with our merchant services account manager AND with our
accountant ***They provided you with receipts of the transactionsCustomer was very rude and cursed out the accountant and our merchant services account managerThe customer's bank is the one that is having issues but customer refuses to call themWe told customer to call her bank and three way call us so we can all go over the issueCustomer was very rude and said, "My bank will not *** *** ***" and then she hung upThe reference number the merchant gave customer is: ***With that reference number they can also pull up the conversation the customer had with the merchant services company yesterday advising you that they indeed already processed the refund the day after the customer requested a refund
Attached is supporting screen shots that show refund was processed immedietly upon customers requestIf she really has not received the money backWe reccomend she calls her bank and then conference call with our accounting department to make sure this gets resolvedThank you for your time

In response to *** *** Complaint ID: *** On the contract the cardholder goes by *** ***
"">The customer signed an agreement on 9/**/The customer gave us an inventory of the items to be movedThe customer must be honest and accurately describe all of the items that are to be movedWhen the agent carrier went to render services the customer had bigger items than how they were describedThe agent carrier provided a written estimate of what the price would be to move the itemsThe customer refused servicesTerm # states: Upon carrier arriving within the two (2) day pick up window ready to render services agreed on original order, if customer has more items or more services than what was on the original estimate and customer does not allow carrier to perform services, or refuses carrier’s services that was originally signed and agreed upon by customer, customer understands that he or she is forfeiting the deposit made for the services and that refunds under these circumstances will not be madeIf customer attempts to or agrees to make a deal directly with carrier, and the customer does not advise Alliance Moving Services Incof such actions, he or she will forfeit deposit and no refunds will be issued

Entire process was awful! Alliance was dishonest and tries to scam the customer of additional money after having your furniture They also do not provide services that were in the contract or provide any customer service after the fact One table was broken in move and boxes not used and I cannot get credit for either Drivers at beginning of move left items in drawers and cabinet in houe and packed items that were to stay Another driver and assistant delivered items and wanted to charge me a "distance" fee since the storage room was not in the front of the building He said he could wave it if I would give them a tip Said he could not offer any help with broken item or credit for boxes Called Alliance's office, they said that the independent mover had to cover broken items and credit for boxesWorse moving experience I have ever had

In response to *** *** Complaint ID # *** The move was delivered on October *The customer contacted Alliance Moving Services on October *, and the claim process was initiated
The customer will be compensated according to the insurance purchased before the move was picked upSince the customer did not purchase insurance the carrier offers Standard Cargo Protection which covers up to $10,based on $0.60/lbper articleWe assist customers when filing a claim and explain the process

Alliance Moving Services did not service this customerAn Affiliated agent motor carrier serviced this moveI am aware customer is having issues with a claim on missing pieces of furnitureAttached is the moving documents from National Express Incwhom serviced
this moveI intervened and called the carrier that serviced the move and they are aware of the situationMediator: please review moving documents attachedIf this complaint could be removed from our profileAs complaint is about carriers claims departmentThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have been offered $for all of my losses. That is completely inadequate. What it boils down to is that Alliance sub-contracted my move to another company the had a "D" rating with the Revdex.com. I hired Alliance because they had a good rating but ended up having a D company do my move. I feel Alliance should be held accountable for their poor judgment in using that company. I also feel that I was overcharged in the respect that I paid to move furniture and items that were lost. Should I really have to pay for moving things that were lost? It's adding insult to injury as far as I'm concerned
I also feel that Alliances comments about the size and weight of my moving boxes is incorrect. In phone conversations prior to my move the size and weight of the 'medium" boxes was thoroughly discussed and I was assured that I was well within the limits of my job size. I still feel like the whole process sets a customer up for a "scam"
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We apologize for any inconvenienceIf you would like to use our services anytime within the next months, we can offer the customer a rebate for their deposit amountCustomer can call in and provide their information and their file will have the proper rebate on it

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There are a couple of components to this particular delivery and complaint They include the delivery of the armoire that was left behind as well as determining a delivery date for the items that were picked up on July *, After speaking with a representative of the moving broker, I understand that my sister signed the mover's inventory list with the armoire crossed off the list, making this the official list of items to be delivered Yes, I am upset the movers did not attempt to call me to alert me to this and that they did not attempt to contact someone at their business who could have guided them through disassembly of the armoire I was shocked that it was just left behind I have arranged delivery of the armoire through another moving broker Alliance refused to help defray that cost I will pay the balance of the binding estimate that I agreed to upon arrival of the items that were picked up on July *, It has been business days since the goods were picked up I was told by someone at Alliance the goods would arrive Tuesday, July ** When I didn't hear from the driver I called Alliance who then told me the goods should arrive Tuesday, August *, which would have been business days since pick up I still have heard nothing from the driver or from *** *** or Alliance as to when I can expect my goods The business day deadline has expired I would like to know if I will get my delivery by the business day count?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved beca
I am not satisfied at all with the offer of $for my losses. I feel that Alliance is not accepting responsibility for choosing a less than desirable company to move my belongings. They are the ones who need to contact the company they hired! The "scam" that I referred to was the way my belongings were loaded on the truck and then, suddenly, I owed $more than the estimate. I am certain that my belongings did not go over the allowed weight of 2000#. I feel that is what the 'scam" is and I suspect that is perpetrated on many customers
Alliance did not respond to my question of how could I possibly be expected to pay for moving things that were lostI paid extra for my move and then some of my belongings were lost.....never to be seen again. I only had pieces of furniture! The drawer chest of drawers that was lost was a piece that I treasured. But, I doubt that that matters to anyone
Another point that I'd like to bring up is the fact that there was a '"language barrier" between myself and the driver that picked up my belongings. The driver did not speak English clearly and I couldn't understand some of the things he said. I also have serious doubts that the driver understood how to use the calculator he was carrying as he spend about minutes punching numbers into the calculator and redoing his calculations over and over again
In hindsight, I am sorry I ever did business with Alliance and am still "kicking myself" over that decision
*
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
you are incorrect and if it was not done twice ,you tell me why did *** ask for the digit code on the back of my card twice ! I have the bank statements to prove it and I also have my loan officer who removed the hold on my account will verify everything I have just said...So I don't have a reason to lie! I took that money out of my acct to help with my moving expense's
and as far as using your services...I don't think so ..And why should you as Company be allowef to keep my money ..when your services are horrible! ...Read your review's ..and find the answer! ]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

In response [redacted] to complaint ID # [redacted] The customer signed an agreement and the pick up window was May * – May *, 2015.
"">The agent carrier was there on time and completed the pick up as it was stated in the contractWe apologize for any inconvenience but with big interstate moves there are variables that we cannot controlThe truck had issues while driving to the pick up destination but we were still able to service the move within the time specified in the contract

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Description: MOVING BROKERS

Address: 920 35th Ave, Long Isand City, New York, United States, 11106

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