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Alliance Moving Services Inc.

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Reviews Alliance Moving Services Inc.

Alliance Moving Services Inc. Reviews (150)

Review: We received a binding contract over the phone from a salesperson. This amount was very fair and reasonable so we chose their company to move us from New Mexico to Ohio. Our salesman told us that, unless we had an overweight item such as a piano, etc to add-on to the inventory once we packed up, that we shouldn't call to change the order or it could possibly change the price.He told us this was a "binding amount and would not change" When the movers arrived, the dispatcher tried to almost double our price, from $3,400 to $6,000.the movers were already there and we didn't feel like we could start looking for another moving company at that point. We finally agreed to a price of $4,000 , again a "binding price that will not change",and was told our things would arrive in 3-5 days. A week later the dispatcher called again saying they forgot to add the excise tax and we owed an additional $295. We refused but were told they could not deliver our stuff unless we paid this extra amount at delivery. 10 days later, our things are due to arrive today. This entire process has been very stressful and we are out an additional $970 from the original quoted price. We feel taken advantage of because we are women.Desired Settlement: We would like others to know this company tries to take advantage of women by changing the price even though the original amount was binding. We would like a refund of $970 for the additional add-ons.

Consumer

Response:

At this time, I have not been contacted by Alliance Moving Services Inc. regarding complaint ID [redacted].

Sincerely,

Business

Response:

In response to complaint ID: [redacted]

Customer Name: [redacted]

First and foremost we want to apologize to [redacted] for feeling that the movers took advantage of her because she is a woman. That is not the case at all. We provided [redacted] with an Estimate for her move for 9,963 lbs which is equivalent to 1,423 cubic feet of space. When the movers arrived, there was some overages recorded that caused the price to increase. Since the awareness of this issue, we have contact the carrier assigned to this move and have requested documents backing up the actual inventory list. As soon as this paperwork is in we can go over the overages with the customer. We provide a Binding not to exceed cost based on the inventory the customer provides us as well as the packing list the customer provides to us. As soon as additional items or packing services are added, the binding contract is voided, a new revised binding estimate will be provided upon pick up. If there is a discrepancy in numbers for overages the foreman can negotiate with the customer, which sounds like that happened. As soon as we get in paperwork from carrier assigned to this job we will call customer and go over the numbers with her. If it turns out we wrongfully charged her for overages we will intervene and make sure we resolve the issue with the customer directly.

Sincerely,

Alliance Moving Services Inc.

Business

Response:

We attempted to refund deposit back on card but our merchant services later advised that the original transaction took place too long ago for that. Check has been prepared and sent. Customer will be receiving refund check soon.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Good morning. I have received compensation from Alliance Moving Services, as promised, so the case against them can be closed.

Thanks

This Company is HORRIBLE. They lied to get a job telling me what I wanted to hear then when moving day comes it turns out "oh it is not going to be delivered on that date". This company is a PIECE OF WORK!

LIES, LIES and more LIES!!!!!!!!!!!!!!!!

Review: I hired Alliance for my move from Chicago to Nashville, TN. It was my first time hiring long distance movers and contacted several companies. Alliance never disclosed that they were a broken and not the actual moving company. When shopping around, my main concerns (of course) were cost and timing of delivery. Given that I had a tight time frame, I decided to go with Alliance over the other companies because they claimed that they would deliver my goods in 1-2 days. They said, "if there is a massive flood or something, it may take 4 days" They reported that their quote was binding and that there would be no way it would be higher. They told me that packing products like tape were included. When I asked how they could promise that they would be able to deliver in such a short timeline when every other company told me that it would take about 7-14 days, they said that they were very small companies and that they were such a large company that they would not have to worry about waiting for batching.

As soon as the movers arrived from the actual moving company, everything changed. My price nearly doubled. Packing products, like tape, were not included. The driver told me he had "no idea" when the goods would be delivered. As soon as they left with all of my goods, I called to moving company and they said that it would be 7-14 days before I received my goods. I called alliance and they simply said that the moving company would have the most up to date information and that I should be in contact with them. After multiple calls I talked with a gentleman in dispatch who told me that by law there was no recourse unless it was more than 21 days, It has now been 10 days and I have still not received my goods. I have no recourse and the driver will only accept cash on delivery.Desired Settlement: I think that the $900 binding estimate fee should be refunded since there was nothing about the contract that was honored.

Business

Response:

In response to [redacted] complaint.

Carrier and Alliance is aware of the delayed delivery. This order went past the normal transit time as carrier had delays with their delivery trucks. As per the motor carrier, the goods have already been delivered. Customer's first available delivery date was June **. The goods were delivered within 21 business days which is the max time carrier has to deliver goods. Attached is customers bill of lading and furniture list. We apologize for any inconvenience this may have caused customer.

Review: I am in the process of relocating [redacted] and needed [redacted] in moving , I looked on-line for [redacted] and put in my information and immediately I was contact by [redacted] with Alliance Moving Service Inc. ready to give me the best in town. told him where I was going and when I needed to be there I told him that I had to in Ga by the [redacted]he assured me that his company could handle it. He when on to stress how long he had been doing this type of work and again recommend that I check them out on the Revdex.com since this Company was accredited through them.. I said ok I will ,but right now I have to get ready for and will call you back soon. My initial contact with him was on March [redacted],2014 @ 10:25 am. that very same day I got an Est. totaling $ 1411.15 with a deposit of $ 400.00 down and a binding Est. of $ 500.00 after that according to my sprint phone log I received 15 call's from [redacted] wanting to see if I was ready . Again I told him I will get back with ,he began this this big talk about time and needed a two day window for getting me moved by the Mar **.he call me again the of Mar [redacted]2014 and told him that I was reading reviews and would call him back ,but the reviews that I was reading was Alliance Moving LLc which rated an A.. So I said ok not bad ! I felt really good about this.. So I call back and gave them my info to debit my acct for 400.00.. which was done by [redacted] which also an Broker there . it was at this point while at my computer that I reenter their link from the email I realized I had been reading the wrong review's which belong to Alliance moving LLc ! It was then realize that they had double dipped in checking account for Two transactions of 400.00 each, because the notifications came to my phone I became upset and demanded my money back immediately .I also asked for a refunded that I will not be using their company, [redacted] began yelling at me and saying that just because the had 24 complaints against them after he had did all the work . I hung up on him and call back this time [redacted] answered the phone and was trying to tell me about other companies that have bad review's . I told him to give me my money back ,he kept insisting that the wrong transaction would fall off in a couple of days that it was an AVS mistake on my card ..I told him he was lying because if that was the case it would not have went through my acct! I asked for an email indicating my refund of money. which he sent for only one $400.00.. I then went to my bank and them removed the hold on my acct for $ 400.00. they would only do one them because that all he put in the emailed. So my bank asked me to request again a total refund since this service was not going to used even through I signed the agreement.

After this second request I talked again to [redacted] who was rude and did want to talk to me anymore.. I told him [redacted] was blowing my phone up 24/7 for a week and now since hey tried to scam me you don't want to fix what you messed up ! he then stated that he had better things to do and proceeded to hang up! I am like horrified that they treat their customer's like that! this time I call back again and asked the receptionist which moving Co. They assigned to me ,she said it was US Moving Co. and also gave me cell # to call them.

I call and spoke to [redacted] the [redacted] and was told that they was not going to come until late Thursday night because his truck was in Orlando ,then would be In Atlanta.. and would not get to me until Thursday night! He also stated that was the time line he gave them.. he was upset that they had given me his cell # I told him that I had cancelled my service With Alliance ,which he was not informed of!

I then got a message and call from [redacted] who was extremely rude and [redacted] ..(yes I have saved of their messages and email )saying that he still trying to send a truck to me ! call [redacted] back and told him That I had cancelled my service's with him being the [redacted] he would know that . His statement to me was .."So you are not hurting my company we do 2000 move's a month! instead of trying to help he only made it worse !

I have been up in tears and anguish all night this just so wrong!!

I sent emails to them ,[redacted] & [redacted] letting know what horrible people they are .in which they will lose more than what they took from me on purpose and with intent to scam! also once again asking for my remaining $400.00 !

So instead I get a an electronic signature from [redacted].

My reply to him is SOOOOO what I want my money back !!! your Broker's are nothing but a Scam and need to shut down by The federal Government ..Your reviews on your Co are Unbelievable!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

No one from their Alliance Moving Services inc.. has responded back yet!Desired Settlement: I only want what I put into it $ 400.00 so I can pay a local mover to their job.. I have to get my things to the Base !! I something is too good to true then it is!! and some body to seriously investigate these people! their is enough heartache in world without some adding to it purposely !

$ 400.00 refunded to me !

Job # [redacted]

Business

Response:

In response to complaint: [redacted], [redacted]

We would like to begin by saying

that Alliance Moving Services Inc. is not a scam. We provide relocation services

to many satisfied customers. [redacted]’s accusations of our business

practices are not accurate, and it is out of anyone’s control what a customer

will say or do over the internet in an attempt to harm our name and reputation.

Unfortunately the Revdex.com this is where we deal with 100% of these types of customers.

[redacted]’s complaints are far and beyond what actually transpired.

[redacted] was

provided a moving estimate weeks ago with one of our representatives. Long

distance moves are usually booked 3+ weeks in advance as moving is very

stressful and customers usually like to get this out of the way first when they

move to another state. In the past 10 days our representative repeatedly called

the customer because the customer had mentioned they had a certain date they

had to be out by, and that date was coming up very soon. We were able to

contact [redacted] on March **, **14 and she asked if she could be picked up as

soon as tomorrow. As per our dispatch department we do not allow such last

minute moves because they can cause major delays in the pre-planned truck

routes. The representative that was helping [redacted] spoke to dispatch to see

if there were any exceptions we could make as the customer was telling us it is

imperative that she gets out of her place as soon as possible. Before the

customer booked with us, we had dispatch work on this to see if there was any

possibility we could get her picked up as soon as possible with such last

minute notice.

Dispatch advised that they could

approve this last minute accommodation, and a pick up window of 3/**/14 - 3/**/14

was going to be needed. Dispatch advised that a truck with sufficient space on

it would be available to arrive at the customer’s home as soon as the [redacted]

in the evening or the [redacted]. We provided her this 2day pick up

window, which she knows about because she mentioned it in her complaint, and

the agreement was sent out for the customer to sign. Our representative advised

the customer that the pickup could be either day ([redacted] or [redacted]).

This was explained by [redacted] to the customer numerous times. The customer then

decided to book her move with us after this information was provided. A deposit

of $400.00 was placed to book the move. When the customer initially provided us

with her credit card information, she gave us an incorrect billing zip code, so

when the transaction was ran we received an AVS mismatch notice. When this

happens the customer’s financial institution will put a hold on the amount that

was attempted to be charged, but they do not release the funds to us, the

merchant. Instead the bank will release the hold on the customer’s funds

24hours later. The customer provided us with the correct billing zip code and we

processed the payment again. This time it went through successfully. We

explained to [redacted] about the hold on her funds and advised her that within 24

hours that will be released by her bank institution.

The customer signed and

acknowledged the agreement that was sent out showing her the move dates of the

[redacted] / [redacted]. This was a last minute booking on the [redacted].

The customer’s signed agreement is attached to this response. Once we received

the signed paperwork from the customer, we sent out her information to the motor

carrier handling her move. The carrier’s dispatcher called the customer and

gave her a live update of what was going on. The update was that the truck was

in Orlando, FL taking care of a pickup. He advised the customer that as soon as

the Orlando load was finished being loaded, around 8-9pm, we would know if

there is enough truck space to send this truck straight to her in Alabama for a

pick up on the [redacted] or if truck space was limited, we would straight

delivery the Orlando customer in Atlanta on the [redacted] and then we

would head straight to her in Alabama for an ETA of the [redacted] in the

evening for her pick up. Federal regulations regulate drivers to drive no more

than 500 miles for every 24 hours.

Later that evening of March **,

**14 the customer called back accusing us of being a scam because she saw **+

complaints on our Revdex.com page, and because we charged her card twice. We advised

her that we maintain the number of complaints that we receive less than 1%, and

that we did not charge her card twice. She knows we did not charge her card

twice, we explained to her the hold the bank made for an AVS mismatch, but when

she got upset and is now saying we are scamming her and we double charged her

card with the intentions to scam her. The [redacted] spoke to her and

explained to her this but the customer was extremely rude to all of our representatives

over the phone and she hung up. We then received a call from the driver who is

handling her move and he advised us that the customer was very rude to him over

the phone when he called her to let her know when she was going to be picked

up. The driver advised that later tonight he would let her know if it was going

to be on the [redacted] or [redacted]. She then demanded that we pick

her up on the [redacted] and [redacted] ONLY. Our dispatch department

worked to get her on a route for pick up as soon as possible with very to no

little notice. Then to have customer demand to have pick up on [redacted] and [redacted] only and then

threatening to cancel, complain to everyone she can, and to file a chargeback against

us. After this behavior from customer, we advised her that based on the Company

Refund/Cancellation policy; she is not eligible for a refund. The cancellation

policy appears very clear on the agreement signed by the customer; it appears

on the agreement more than once just in case the customer missed it the first

time. After she was informed of this, she said everything in the book to us,

everything from attorney general to her advising us she would let everyone

online know that we scammed her. That is not the case. The carrier company

stayed on standby to see if customer still needed services. She does not

want to use our services and she has

elected to cancel the services.

Company Refund

/Cancellation Policy:

I

understand that deposits are non refundable for moves cancelled or reserved

within 7 business days (Saturday, Sundays and Holidays not included) of the

first estimated packed or load date. Deposits will be 100% refundable with No

Cancellation Fee or Additional Charges for moves cancelled outside 7 business

days (Saturday, Sundays and Holidays not included) prior to the first estimated

pack or load date listed above (whichever applies). I understand that if I

change my load dates up closer than the original load dates, the cancellation

policy applies to the new load dates. If load dates are changed to later dates,

the cancellation policy applies to the original load dates. All cancellation

and refund requests must be sent in writing via e-mail and/or fax to [redacted].com. Fax: [redacted]

All refund requests must be confirmed by Alliance Moving Services Inc. before

refunds are processed back to your account. Refunds can take 5-7 business days

to reflect on your next statement.

Attached is the customer’s

signed agreement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They are still lying because , I did not give the wrong zip code because it was never asked for! He asked for the three digit code on the back of my card .. I gave it too him , he then requested it again because he said it was wrong! I said if was wrong it would not have gone though my account nor would it have been pending ...I am not an it as they think!.. I was sitting watching the transaction take place on my account as it happen ,also got two text messages on my phone for the withdrawal's .I told [redacted] he had took to two deposits out and he acted like it was nothing.. Yes he said it would fall off .. but I didn't believe him because I knew they wouldn't..because he also had said what does it matter you are going to be spending the money with us anyway! I went to my bank and talk to the [redacted] who in turn agreed that it would not have fallen off because it was pending to pay out both $400.00 paymentswhich would total $ 800.00 and woud have to request for Alliance Moving Services Inc. to issue me a refund..which I whole heartlly doubt ,just from this situation.. Well if they are a legit Company then they need to the right thing! They are not moving Company only Broker's .. I am not issue interested in doing business with anyone that can't provide great service ! As far the moving Company and the Driver they both call me on Thursday and Friday still trying to get me to use them and asked me why did I go through broker's and not directly with moving Company? I told [redacted] That I was not aware they were Broker's until after the fact! I also asked him why did he tell them I was ruded to him when I called him.. He said he did not tell them that I was rude to him ..he asked them why did they give me his Cell phone #...Because I asked [redacted] ( is this a moving Co...[redacted] replied Yes.. I asked why are you answering the that way..[redacted] replied because this is my cell phone .. I said this is the # Alliance gave me ... He asked why did they not give you the office #.....I said you will have to ask them that!. On Friday [redacted] called me back I said if I wanted To still use His Company I could go on His website check it out and let him know...I told I was already in Ga because and that I would get some my Church member's to help me..Alliance Moving services Inc..Still lie!! What goes around comes back too you!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

you are incorrect and if it was not done twice ,you tell me why did [redacted] ask for the 3 digit code on the back of my card twice ! I have the bank statements to prove it and I also have my loan officer who removed the hold on my account will verify everything I have just said...So I don't have a reason to lie! I took that money out of my 401 acct to help with my moving expense's.

and as far as using your services...I don't think so ..And why should you as Company be allowef to keep my money ..when your services are horrible! ...Read your review's ..and find the answer! ]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

A customer that cancelled our services before the motor carrier arrived

to render services, cannot possibly grade or rank the quality of the

services we provide.

The accusation that our services are "horrible"

is a very clear indication that this customer is only looking to invent

and improvise new false allegations towards our name and reputation. We

have nothing more to say to this customer. If she wishes to use our

services, her deposit will be good for those relocation services. She

can call in to our dispatch department and set up another pick up window

if she would like.

Review: Alliance Moving Services violated a contract signed by my wife to move our belongings from Frederick, MD to Idaho. The movers were scheduled to pick up belongings on 8/**/2013 per the contract. The movers failed to show. My wife was not informed of the reason for the delay until after 8pm on the pick-up date. Eight hours after the movers were due to arrive. The explanation for the delay was that the trucks had been "overbooked". When confronted about the breach of contract, the dispatcher refused to offer any discount or compensation and sited a clause that said they were not responsible for any "Act of God" that may cause a delay.Desired Settlement: I wish to be compensated financially for lost time, increased costs incurred, and personal damages causes by the breach of contract.

Business

Response:

The [redacted] family had a move scheduled for pick up on 8/**/13 - 8/**/13. The size of their load was estimated at 3727 lbs. with an estimated volume of 532 cf. A Semi can hold up to 30,000 lbs and 3650 cubic feet, so this was to be done on a shared truck in order to pass on savings to the [redacted] family. The truck that was scheduled to do a pick up on the [redacted] got full that morning because of overages due to the previous customer that got picked up on this truck. The delay was not due to an act of God like [redacted] said he was told. We clearly had overages due to another customer having a lot more items, which unfortunately happens. Our dispatch team was able to re-route another truck to their home the very next morning, but not after [redacted] called in using a very negative tone and attitude towards our employees. He demanded money back because of the delay. I told him that the delay was unavoidable by all parties, and I read him the terms and conditions which read in Paragraph 2, last sentence reads: "Alliance Moving Service Inc. is not responsible for any omissions or acts of the carrier, its agents, or employees. Alliance Moving Services Inc. is not liable, responsible, or to be held accountable for any damage, delay, loss, or expenses resulting from any Carrier or caused by any act of God."

Which means that we are not to be held liable for any expenses resulted by delays. Delays like this happen in our industry often and it is something we are always ready to handle and it is how we bounce back from these situations which differentiates us from the rest. I completely understand that the [redacted] family was upset because of the 14 hour delay at pick up but we are doing whatever it takes to make sure we stay within contract for the remainder of their move. We apologize on the companies behalf if the delay caused any problems on their end.

Here is the date and time we received their signed terms and conditions:

Electronic Signature

I hereby confirm my signature on the following document, acknowledging that I have read, agree and accept all the terms and conditions including the:

Refund /Cancellation Policy

Deposits will be 100% refundable with No Cancellation Fee or Additional Charges for moves cancelled outside 7 days of original pick up date.I understand Alliance Moving Service Inc is a broker .If date changes are made, cancellation policy applies to original pick up dates. Deposits are non refundable for moves reserved or cancelled within 7 days of first pick up date. All cancellation and refund requests must be sent in writing via e-mail and/or fax to [redacted]. Fax: ###-###-#### All refund requests must be confirmed by Alliance Moving Services Inc. before refunds are processed back to your account. Refunds will take 5-7 business days to reflect on your statement.

Name: [redacted]

Email: [redacted]

Signed Date: Thursday, [redacted]

IP Address: [redacted]

Internet Browser: [redacted]

Sincerely,

[redacted]

Review: I received a call while obtaining billing estimates for an Interstate move in September. At any rate, the call was from who I thought was [redacted], but in actuality it was [redacted] (can't be his real name) Alliance Moving Services. The sales representative posed like he was from Allied, thanked me for being a return customer, gave me a return customer discount (I've never done business with them before, so I don't know how he confirmed such a thing). He continued in this deception for 20 minutes. He then billed me a deposit for $600.00. I have not received my deposit back despite the fact that they keep reassuring me I'll receive it. I had to notify Visa to inform them of the situation, and they are monitoring the situation. mDesired Settlement: I hope to obtain my deposit back.

Business

Response:

In response to [redacted] complaint # [redacted]

Alliance Moving Services does not deceit customer to obtain business. The few times our customer's have had us mistaken Alliance Moving Services with [redacted], they have realized we are not when we they receive our estimate via email and see our logo at the top of the page. So no, we do not even attempt it because that would never work out. The times it has happened, it has been an honest mistake by the customer. The names sound similar but they are different. Our representative [redacted], which is his real name, is one of our newer estimators and was confronted by the training manager in regards to this situation. [redacted] did not use deceitful practices when booking [redacted]. Our representative presented him self as [redacted] from Alliance Moving Services. Mr froyd proceeded to tell [redacted], "I have moved with you guys before". Our representative's response to that was, "Oh well that's great!" and he went on to explain services, obtain furniture list, provide price and collect deposit if customer elects to book. Our rep, [redacted] never advised or told [redacted] that he was indeed a returning customer, [redacted] is the one that mentioned that. Alliance Moving Services has plenty of returning customers and those returning customer's tell us they have used our services before. Our rep just thought this was just another returning customer advising us that he has used us before. [redacted] who is a newer rep has no bad intentions. Either way the customer is eligible for a refund for cancelling outside of 7 business days from his first load date. We don't understand how the customer went on for two days without knowing he signed up with Alliance Moving Services. [redacted] booked with us on 8/*/14, he SIGNED the agreement that says Alliance Moving Services all over it on 8/*/14, and then on 8/*/14 he calls in upset saying we lied to him. There is no reason he needs to call VISA, if he read any of his agreement he would know that he is eligible for a full refund of his deposit and that refund could take anywhere from 5-7 business days to process. That is our maximum time out merchant takes to process refund. Normally it only takes about 1 business day. The customer called in yesterday morning to cancel, and by end of business day yesterday the refund was processed and the customer was sent an email confirmation advising of the refund transaction. Here is the refund transaction ID from our end. Alliance Moving Services offers refunds to customers immediately when due and stick to the policies in our customers agreement in a very strict manner.

ACCT

REFUND: Transaction [redacted] has been successfully ACCEPTED by the system.

Below is a summary:

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Started with a general internet inquiry. [redacted], salesperson for Alliance Moving Services, responded by phone and said all of the correct things. (I never noticed that he only would correspond by phone until after the fact). Of course, all of the things that I wanted him to say (and believed) turned out to be lies, so if you're told to expect a call a couple of days before your "move window" letting you know which day the movers will be there, you won't get a call and the company will deny any responsibility for giving you a call. If you're told that your stuff will show up in 2 (or even 3) days, it's a lie. The contract that you'll sign will give the company 21 days, and they intend to take all of it.

I spoke with the company over a dozen times, starting 4 days before the move, when [redacted] promised we'd get a call. They could tell us nothing in advance. We were told that the day before the move, the mover would give you a call. At one point, I spoke with [redacted], supposedly the [redacted] of the company, and he told me the moving company would not be able to move us in the "move window" which was in the contract. Instead of remorse or an apology, I received instructions of what I should say to the new buyer and the closing company about needing a few extra days. Suffice it to say, we were not given a few extra days, we had to rent a separate [redacted] and move ourselves into the [redacted], and then wait for the movers to show up a day late.

When the movers showed up a day late (the movers hired by Alliance because, I suspect, other plans had fallen through) they were out of Dallas, and instead of taking our furniture to WI, which was what [redacted] committed to over the phone, they were told to take our belongings back to Dallas, and then move them up within the next 2 - 3 weeks. Because we were outside of the contract (they showed up a day late), and because we had already packed everything into a [redacted], we decided to move ourselves.

Alliance then threatened to withhold our downpayment because - according to Alliance - we refused the attempt of the movers to move us on the contracted day. Here's what happened - after we loaded our own [redacted] and went through closing on the house, we received a call from the movers at 8pm. They had just arrived in our town with another load, would need 2 - 3 hours to unload that load, and then would be exhausted. They asked if it would be okay to move us the following morning. At this point, it didn't make any difference to us, so I approved their request.

Alliance is taking the position that since I did not insist that the movers move us at 11pm at night, I was responsible for the day delay. Be very wary of this company - trust nothing that is said, and read your contract very carefully. The company knows this contract well, and will constantly throw the contents back in your face, and takes absolutely no responsibility for anything their salespeople say.

Review: I hired Alliance to move some of my mother's things to my home in another state after she was killed in a car accident. There was a lot of written information about rules, regulations, rights, insurance to read at the time I signed a contract, but I do not feel that was emphasized to me verbally. I was making a decision at a time of deep grief, these were extenuating circumstances (the sales rep at least knew that these were my deceased mother's things, even if he didn't know all the details) and more care should have been taken to help me understand how to best protect my precious cargo. The most important tub of items was misplaced and three months later has not been found. All of this has been passed into the hands of the carrier but I contracted with Alliance so I feel it is up to them to do much more in locating my missing tub. I have asked both companies to retrace steps all the way back to the box truck that picked up the items and to her door, but they won't. In addition, when I became angry after this situation has dragged on and a customer rep referred this to an "inconvenience", that same rep told me that they would no longer take calls from me. I paid in full at the time of delivery and do not want to accept the $.60 per pound payment that is all the law requires they pay me for this missing item. Legally they may have covered themselves but morally and ethically I feel they need to do much more.Desired Settlement: Preferably, I would receive this tub which is full of items that are priceless and sentimental to me. If that cannot happen then I would like a full refund on my move due to the nature of the cargo that was misplaced.

Business

Response:

In response to [redacted]'s complaint:

The team here at Alliance Moving Services is

extremely sorry for the misplacing of [redacted]'s tub/bin. We have an

excellent relationship with the carrier that serviced the move and they have

been very cooperative with the customer in regards to this claim. [redacted] at

Entourage, who is handling your claim there, has back tracked more than twice

to see if we can recover your missing bin. They traced back to when the truck

left to service the move down to when the truck was finished loading into the

warehouse at the end of the day. [redacted] has contacted every customer that was

picked up and delivered on that truck on or around the same dates [redacted]

[redacted]'s items were moved. He has asked each customer to please call in if

they see an additional bin they don't recognize. The carrier has offered the

customer compensation for the loss of her goods but the customer has refused

the compensation. If compensation is accepted and paid to the customer and the

bin/tub appears after that, we will still ship the bin out to the customer. The

search for this bin will not stop. If it is spotted, the customer will be

notified. We also understand that it is the customer's goal to find that bin

because the bin holds a significant amount of sentimental value to the

customer. We understand that the item has been missing for over 3 months now

and the customer wants answers to where it is. Unfortunately the bin has not

been found. Within the last 2 weeks [redacted] has been speaking to us in a

condescending manner demanding that we find her bin. She has threatened to sue

us and call attorney generals office. She has advised us that she would let

everyone online know how bad of a company we are. She has also made comments as

far as, "You are not going to get away with this". Clearly we are not

trying to get away with anything. The ideal situation would be for her bin to

be found and brought back to her while she still receives a compensation check.

If we had a way to get to this resolution we would do so. Unfortunately she is

demanding we find her bin but for 3 months we have not been able to locate it.

There is nothing else we can do in this situation.

Again, we apologize about the missing bin. We hope the rest

of the move went smoother than the non delivery of this one items. If the bin

appears we will contact you and ship it out to your desired address.

In regards to the desired compensation from the customer, we cannot offer the

customer a full refund for the amount of the move. That does not add up right.

The item for compensation is valued at 60 cents per pound per article with

standard liability coverage. The cost of the most was originally estimated at

$1400.00. If the bin has a value of $1,000+ then the customer should have

purchased full replacement insurance if some of her items carried that much of

value. With full replacement insurance, compensation amount would be more than

what was offered. Thank you for your time.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have not answered the question of why no one will go back to square one and retrace ALL steps from the time they picked up my items. I did not refuse compensation, and I did file a claim with the third party they told me to contact, and I told agents at both Alliance and Entourage that I did so.

Please read the attached document for my detailed response.

Thank you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is unclear to me what you mean by backtracking. I am aware that the carrier has returned to the warehouse a few times and tried to contact other customers whose items were delivered on the same trip. However, I have not had a clear answer to my request that you go back to the box truck company used to pick up my things from my mother's house. As far as I can discern, you have not gone any further back than the warehouse.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Yes [redacted]. The carrier has spoken to the Box truck company more than once. They have confirmed that no plastic bin was left there upon returning the truck. They have back tracked all the way to the box truck company, they do have a good relationship with them, so if it does turn up, they will ship it out to you as soon as possible.

Review: I hired Alliance Moving Services for a move. They did not disclose that they were a broker rather than a moving company. They took a $660 deposit (which I am currently disputing with my credit card company) and no one ever showed up on either of the two possible days of the move. Furthermore, emails and phone calls were never responded to after this point, though I received exceptionally good customer service up until this point. When I finally figured out that there was a third party carrier involved and was forwarded to their line, the carrier ([redacted] and [redacted]) told me that they did not come because they had not been made aware of my move, then offered to come the next day, though I was already in DC at this point and couldn't accommodate this.

Alliance Movers is now telling American Express that I in fact cancelled the move a day before the initial pick-up day, which is a bold-faced lie. This is the only way they can claim that I owe them the non-refundable deposit of $660. [redacted]Desired Settlement: I would like a refund and I would like other people to be protected from these predatory movers. I think they should be forbidden from further conducting business until they rectify their business practices.

Business

Response:

After further review of the customer's order by our dispatch department we were able to confirm that the carrier called to service the move outside the original pick up dates. As per the agreement, if the customer elected to cancel services outside the pick up window, they are eligible for their refund if they chose to. We have since started arbitration with AMEX, we will advise our merchant services about this to stop charge back arbitration and allow 100% refund of customers deposit. Customer can call in to confirm this information, or to ask any questions about her order.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have spoken with AMEX several times this week and to date, this business has not responded to the dispute. The charge of $660.00 remains on my balance.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Alliance Moving Services is responding to the credit card dispute. We will use our merchant services arbitration program to finalize dispute.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me ONLY insofar as I have received a refund and don't EVER have to deal with this company again. I think the role of the Revdex.com in facilitating this resolution, however, I know that the role of the Revdex.com is far greater and more important than resolving individual disputes. The bottom line is that this company runs a scam of a business and needs to be shut down to protect other people from being preyed on by them at a very stressful and important time--a multi-state move. Many others do not have the time, energy, interest or know-how to contact the Revdex.com about this company but a simple YELP review will yield DOZENS of complaints that reflect the exact same sentiments as mine.

For the sake of consumer protection, please suspend this company's ability to run a criminal business.

I am available for further questioning if necessary.

Sincerely,

Unfortunately for us, we went with Alliance Moving Services Inc. to move our stuff. This company is a middleman who gives jobs to very suspicious movers. The tracking company that came to moved our stuff, called 'Call me!! Van Line', and they hired daily movers through the [redacted], no background check, most of them were under the drug influence. The company completely ripped us off, damaged our furniture and in the end, reused to process our claim. When I called the Alliance Moving Services Inc. to complain, they informed us that because they stopped doing business with the mover ' Call me!! Van Line,' they cannot help us. This is completely unacceptable!!!

Please DO NOT choose Alliance Moving Services Inc.! Save your money, time and stress!!

Review: Hired Alliance Moving to relocate me from Algonquin, Il to the Ma area. Address to be determined. They were 5 hours late arriving and were delayed in delivery my items 24 hours. I have missing and have broken items and was told the crew which picked up my belongings in Il would be the same ones who would delivered them to me on the other end. They weren't. I was given an estimate of $4990 for the move for a weight of $10.000 lbs. I knew the contents of the house were not higher than 9800 as I had moved within the past several years and had the paperwork. They promised to weigh the vehicle prior to loading and again once the vehicle was loaded however I have never received the paperwork which was promised to me. They charged me a total of $6440 as they advised me the load was over 12000 lbs (when they came to drop off my belongings). The crew who picked up my items ruined a special box I had for my 60" Plasma TV by cutting it up to save room and tipping the TV on it's side to remove the stand. I had shown them the special box I had purchased for the TV and made a special effort to make sure they knew not to tip the TV at all....when I saw what they had done they stated they do this all the time and it would be fine...I told them it wouldn't be and they said the moving company could purchase a new TV if it didn't work. Once the crew had packed my belongings in [redacted] they attempted to get a 15% gratuity from me prior to leaving. I advised them that I would take care of them on the other end but was not going to give them anything until my belongings had been delivered one piece. The crew who delivered my belongings were 24 hours late (I drove from L to Ma to meet them). When they unloaded my belongings the boxed were crushed and off the itemized inventory list I am currently missing box 2, 68, 130, 150 TV Stand, 158 TV Stand, 159 bar stool, 188 wardrobe box, box 192, 200 Hand Truck. I contacted Alliance on 5-** and have gotten the run around regarding filing a claim. They don't seem to care that their employees lost and damaged my belongings. They clearly took misplaced, took items in lieu of the gratuity I did not give them. The deliver crew also attempted to get a gratuity from me and I did report this to the company.Desired Settlement: I want my missing and broken items replaced as well as a refund of the $1450 which I was over charged. An alert needs to placed regarding this business "buyer beware"

Business

Response:

Motor Carrier is handling the claim. We do not guarantee pick up or delivery dates. Pick up and delivery dates are only estimates and the customer WAS picked up within her pick up window and she was delivered within contracted terms. There was no late pick up not late delivery. The claim is being handled by CSI claims and the customer is eligible for compensation

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have damaged and missing items which CSI states aren't being handled through them any more as the third party Alliance used to move my belongings aren't being represented by CSI any longer. I am unable to file a claim and was overcharged for services promised. I have missing items which I believe were taken, by the drivers, as I refused to tip them when then picked up my belongings. Not only is Alliance responsible but they needed to provide insurance coverage in case of an incident like this which they have not done.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

When I hired Alliance Moving Services I expected to have employees of Alliance move me at no point was I advised they were a booking agent for an uninsurance third part vendor, or I would have never would have hired Alliance (I will take responsibility for that poor judgment on my part). As I have explained to Alliance Moving, my belongings are in storage in [redacted] and I am currently living in [redacted] until the fall. I have been over charged for the move, have missing and broken items and Alliance is expecting me to take photos of missing property with the weight? Not only is this expectation unrealistic but also is extremely poor customer service. I have spent endless weeks with emails, phone calls etc. to rectify this with Alliance Moving. They directed me back to the third part vendor for weeks until they finally realized they were using a company that was not reputable. This should be their issue not mine. I have further researched insurance issues involving interstate moves and they clearly state I have 9 months not 90 days, to file a claim against the carrier. Alliance has the missing inventory, per [redacted], and the bill of laden. They have a list of the missing inventory, including a 50" plasma broken TV, which I alerted them to when the drivers packed it incorrectly, in in [redacted]. I have no problem providing the broken and missing items but will have not have accurate weight of the missing items and will also not be able to provide this information until I return to [redacted] in the fall. I paid, what I thought was a reputable moving company to move my belongings from [redacted] to the east coast. I now have missing and broken items, been overcharged, and spent endless days on the phone and sending emails to right the wrong Alliance Moving has caused due to their lack of due diligence in utilizing [redacted]. My expectation is that Alliance will refund my entire move. I will take whatever steps are necessary to resolve this on going issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Alliance Moving Services is a booking agency for many different motor carrier's. All of the carriers within our network are licensed and insured. They have to be. This customer is seeking to file a claim against the carriers cargo insurance. This carrier, like many others offered third party insurance claims services. Because the customer has concerns about not being able to get back to where her goods are at, we are offering to her that we will handle claim for her. The third party insurance claim services ask for claims to be filed within 90 days of completion of the move. By having us handle it, we will give her more time to file the claim. She can go there in the fall, call us and we will help process her claim. Unfortunately and unwillingly accidents occur and things to sometimes break during transit. We understand the customer has broken items. We are still not sure what items are missing. We are asking for a list of missing items and pictures of damaged goods so we can properly process claim. The customer may think this is ridiculous, but insurance companies take no risks, the claim needs to be filed properly in order for any compensation to be paid out. Customer does not have to provide exact weights of good, we will use Military industry standards for the weight of the goods.

Review: Hello,

On Sunday 8/** my items were to be picked up and moved to Clearwater Florida. The week before that we had hired this company as they said they had a truck traveling to Sarasota Florida and could load my small amount of house effects and deliver by 8/** or 8/**. On 8/** I received a call the movers would show up to collect 8/** between 2 to 5pm. I received a call around 2pm from the driver on 8/** canceling until the next day. A few hours later on 8/** they said they would come and be there at 7pm. At 845 pm Sunday night they showed up . It was 2 guys that reeked of weed. One guy did the heavy lifting kept dropping boxes put a hole in the stairway trying to get my bed down etc. they were there until almost 10pm. I had one bedroom of stuff for them to move. previously had paid a $600 deposit and now gave around $400 cash at time of pick up. The remaining is to be paid at delivery. The man who set this up said no problem we will have your stuff there 8/** or 8/**. The driver who picked up my stuff also told me this. Said I would get a call 24 hours before they came. My mom flew into Clearwater to help me move so I could start my new job. It is now 8/** we have not received my household effects. Alliance used a sub company budget moving and storage [redacted] in Raleigh nc. My mom has been calling them everyday with no communication for days at a time. Apparently there was never a truck going to Sarasota. They drove my items to Raleigh and put it I storage. Per the contract 1001 to 1500 miles is 2 to 8 business days. (Newport to to Clearwater fl is 1,332 miles) we are on 11 business days from the time they picked it up 8/** and 8 business days from the time they were supposed to deliver which was 8/** today is 8/**. On Friday of last week was when someone finally started responding to voice mails and emails etc. my mom has been told everything from the truck isn't full yet, to we don't have a truck heading to Florida, to last Thursday we are packing a truck and you will get delivery in 2 days to I'm not psychic. At this point we don't even know if they have my stuff. I am about to call authorities and report it stolen. I don't know what to do . I went off of what they told me. So I am sitting in a new apartment it hat is empty, I have had to buy clothes for work 2 weeks in a row, between a move and anew job my nerves are shot. Today after multiple phone calls and everyone my mom spoke to stating they realize they can't deliver on a weekend due to condo move in rules they called and said it will be here by the weekend. I am going flat broke buying things everyday just for day to day living. My mom needs to go back to PA to live her life but hasn't been able to because they're keep telling her they are coming . She has spent hours everyday on the phone between budget and alliance. This has been the worst experience, all lies this was never what we were told. I please need your help. Please I am begging you. I don't have much but it is all I have in this world. I am living in limbo and can't take it anymore. Please help.

Thanks,

[redacted]Desired Settlement: we want a delivery date ? A firm date this week as they are out of their contract for. I reason. I want management confirmation that they even have my stuff. I think at this point they lost it or gave it away. I want authorities to supervise the delivery at my condo as I don't trust these people. They have been rude have lied and been mean and I don't feel safe. Sending people who came to my Newportt ri apartment high as a kite and crossed eyed they put me as a single woman home alone in great danger mate on a Sunday night and have also put the only items I own in this world at risk . I feel unsafe being the operative word and Taken advantage of. I am hoping for immediate resolution. Please and thank you.

Business

Response:

In Response to [redacted] complaint ID: [redacted] The move was picked up on time. The FADD (First Available Delivery date) that the customer chose was 8/**/2015. "Based on the load size and mileage of your move, delivery may take anywhere from 1-21 business days. Estimated time of delivery is determined by many factors beyond the control of any carrier and Alliance Moving Services Inc. such as traffic delays, weather delays, mechanical issues, other customers on the route and/or any acts of God. Estimated delivery spreads: 0-500 miles: 0-4 days. 501-1000 miles: 1-6 days. 1001-1500 miles: 2-8 days. 1501-2000 miles: 3-10 days. 2001-2500 miles: 4-12 days. 2501-3000 miles: 5-14 days. These estimated windows begin on the shipper’s first available delivery date. " The carrier has up to 21 business days from 8/**/2015 to deliver the household goods. The Agent carrier will notify the customer in advance when the items will be arriving to their final destination. At no time did a guarantee delivery date was established. These are only estimates and average delivery times.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This has not been resolved for numerous reasons: The shipment was not picked up on time during hours given to me as they were 2-4pm Sunday 8/**/15. They came at 845pm. The man who told us the shipment would arrive 8/** or 8/** because there was a truck headed that way to Sarasota ,FL was Robert Schulze (senior moving consultant) at Alliance moving services. ###-###-####. email ([redacted]). He said if my mom booked the service right then and there they would have it to me 8/** or 8/** and if she hesitated then maybe we wouldn't get the truck. She booked on the spot that instance. Furthermore we were led to believe that Alliance was the company. This guy told us to call him ANYTIME, we never get responses from anyone. We were NEVER told that that budget would be hired, that they would drive my stuff to storage and dump/lock it up in North Carolina (10 hours away). When the 2 guys showed up to get my stuff at night they smelled of Pot, this compromised my safety living as a single woman with a roommate who was not home at the time. We have called budget moving over and over and have been told everything form there was never a truck coming to Florida, to "we are not physhic" "we are unsure when your stuff will come" to "we are loading a truck and you will hear form us in 2 days" (that was almost 2 weeks ago.This is unacceptable. The statement they provided states 1-** business days and then they break down the mileage that fall between mileage 1001 to 1500 ( it is roughly 1300 miles from Newport RI to Clearwater Florida) 2 to 8 business day estimated time of arrival would have been between 8/** and 9/*. We were not told of any "acts of god" that have happened to take the estimated time of arrival all the way tot he [redacted] business day. Furthermore. We called budget last Tuesday again (as they never respond to emails or to most voice mail messages) and we told them ** biz days are up this Friday the [redacted]. They said "well maybe we would have it this week". When the ** business days expire this Friday 9/**/15 then so does the contract and we will call the police. We expect a phone call ASAP this week with date and time of delivery for Friday (the [redacted] business day from 8/**/15) I need to give my Condo ** hours notice a $500 damage deposit in case these guys damage anything and they need to pad the elevator for the movers. WE CAN NOT ACCEPT DELIVERY ON A WEEKEND it is NOT allowed by the HOA as there are 2 elevators and over 100 units/ residents can not be locked out of the elevator to live their life on the weekend. This has been made known since day one. Because of the false advertising I came with one suitcase. I have had to buy work clothes for my corporate environment weekly along with household effects to sustain me until this truck comes. I have lost money on this move I have some docs attached and many more attachments which are multiple emails to budget and alliance with no responses . Please send me another link so that I may upload more docs for you. this email has cut me off form adding any further attachments. Please need them to respond ASAP that we will have delivery on Friday. I need to take off of work . This has caused money issues for me, loss of weight, sleep, panic attacks and I am surprised I have been able to keep me job.Please advise ASAP. thanks for the assistance it is very much appreciated at this very stressful time in my life.Thanks,[redacted] ###-###-####?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

2nd Response to [redacted] complaint ID: [redacted] The move was picked up on time. The FADD (First Available Delivery date) that the customer chose was 8/**/**15. Based on a First Available Delivery date of 8/**/2015 the goods must be delivered by 9/**/2015. (September ** was Labor Day) On term #2 of the signed agreement it states: "Alliance Moving Services Inc. MC: [redacted] is authorized by the Federal Motor Carrier Safety Administration (FMCSA) to be a household goods moving broker. Alliance Moving Services Inc. assumes no responsibility or liability for any property damage, bodily injury, or public liability as the outcome of the transportation of household goods transported by an authorized carrier. At shippers request we will assist you in the process to submit a claim to the assigned carrier for settlement of the claims. Alliance Moving Service Inc. is not responsible for any omissions or acts of the carrier, its agents, or employees. Alliance Moving Services Inc. is not liable, responsible, or to be held accountable for any damage, delay, loss, or expenses resulting from any Carrier or caused by any act of God."

Review: On October [redacted] 2013 I contacted "Alliance Moving Services" of Long Island City, NY regarding moving my belongings from [redacted] I was asked to verbalize a list of items that I would be moving. The items that I listed was 4 pieces of furniture and 20 medium size moving boxes. I was told that those items would fall into the smallest category that they would move of "2000# or under". I asked how they estimated how much each item would weigh and was told that they use their standard weight charts and then add more weight to each item's estimated weight to be sure to be "under the allowed weight". I also asked about how much weight would be allowed per each moving box and was told 30#. I was given a quote of 1460.00 and gave them a deposit of $350.00 and was put on their moving schedule for November 2013. In preparation of my move, I weighed each moving box to be sure they were all under 30#. I did have to add one large box for my framed and matted prints, but the boxes still totaled 20. When moving day arrived I found myself trying to communicate (language barrier)with the driver while his helpers loaded my things on their truck. The driver went out to the truck, came back and told me that I was "over my 2000# and my allotted cubic feet". (This was the first time anyone used the term cf). I was told that I would owe an extra $500.00 when my belongings arrived in FL. I was very upset by that but at this point they already had my things in their truck. The day of delivery (3 weeks later) I noted I was missing a 6 drawer chest and the one and only large moving box. I informed the delivery driver immediately and he had me add those items to his Bill of Lading form. I was, by the way, required to pay the driver in cash before he unloaded my belongings. To this day, my belongings have never been found and returned to me despite many calls to the company and many emails.My complaint is that I feel I was unfairly overcharged and that my belongings are lost.Desired Settlement: I would like to have my belongs located and returned to me. Never once while talking with this moving company did I ever expect that my things would be lost.If that isn't possible, then I would like a fair amount of money paid to me for the lost items.I would also like the extra $500.00 that I was forced to pay refunded to me. I feel that I was deceived and tricked by Alliance Moving and the company they retained to move my belongings (National Express Relocation).

Business

Response:

In response to [redacted] complaint # [redacted]

Customer was provided an estimate based on the furniture list provided. Estimate was for 2,000 lbs and 286 cubic feet. Customer did call in and ask how much weight per box is allowed, we advised her that medium boxes are in our system for 31 lbs. On move date customer’s medium boxes were larger in size as well as some of the items on the inventory list. Customer ended up exceeding the amount of space on the truck allowed. Customer was provided a revised written estimate for the overages in space prior to items being loaded. In regards to the missing items, the carrier attempted to look for missing items with no luck. Carrier offered customer compensation for the missing articles. As per the carrier, compensation was offered but denied by customer. If customer wants to accept compensation check, they must contact carrier’s office. Customer can get that information by calling ###-###-#### and speaking with one of our customer service representatives.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I have been offered $125.00 for all of my losses. That is completely inadequate. What it boils down to is that Alliance sub-contracted my move to another company the had a "D" rating with the Revdex.com. I hired Alliance because they had a good rating but ended up having a D company do my move. I feel Alliance should be held accountable for their poor judgment in using that company. I also feel that I was overcharged in the respect that I paid to move furniture and items that were lost. Should I really have to pay for moving things that were lost? It's adding insult to injury as far as I'm concerned.

I also feel that Alliances comments about the size and weight of my moving boxes is incorrect. In phone conversations prior to my move the size and weight of the 'medium" boxes was thoroughly discussed and I was assured that I was well within the limits of my job size. I still feel like the whole process sets a customer up for a "scam".

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved beca

I am not satisfied at all with the offer of $125.00 for my losses. I feel that Alliance is not accepting responsibility for choosing a less than desirable company to move my belongings. They are the ones who need to contact the company they hired! The "scam" that I referred to was the way my belongings were loaded on the truck and then, suddenly, I owed $500.00 more than the estimate. I am certain that my belongings did not go over the allowed weight of 2000#. I feel that is what the 'scam" is and I suspect that is perpetrated on many customers.

Alliance did not respond to my question of how could I possibly be expected to pay for moving things that were lost. I paid extra for my move and then some of my belongings were lost.....never to be seen again. I only had 4 pieces of furniture! The 5 drawer chest of drawers that was lost was a piece that I treasured. But, I doubt that that matters to anyone.

Another point that I'd like to bring up is the fact that there was a '"language barrier" between myself and the driver that picked up my belongings. The driver did not speak English clearly and I couldn't understand some of the things he said. I also have serious doubts that the driver understood how to use the calculator he was carrying as he spend about 20 minutes punching numbers into the calculator and redoing his calculations over and over again.

In hindsight, I am sorry I ever did business with Alliance and am still "kicking myself" over that decision.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The load exceeded the space allowed for the move. The estimate was for 2000 lbs and 286 cubic feet. 1 CF = 7 LBS. The space the load took up exceed the amount estimated. Unfortunately the carrier was not able to locate the box of paintings and the chest that is missing. They offered you the compensation amount based on the release value of the goods. Unless full value protection was purchased prior to the move, the amount of compensation offered is what you are entitled to. We apologize for any language barrier issues you had. You are still entitled to the compensation amount through the carrier. Please advise us if you need their contact information.

I checked local reviews and they were OK.We accepted their bid early because our move was critical. [redacted] told us all the right things we wanted to hear. We were moving my mother-in-law (**) from [redacted] to [redacted]. The scheduled pickup date was May [redacted] with a backup date of the [redacted] in case something went wrong, My sister-in-law flew down early to get things ready. Everything was packed ready to go on the [redacted]. [redacted] told us someone would call 24 hours before the pickup. We never got a call on the [redacted] so we called the on the **. We were told that a customer under estimated their move and the truck was full. So the best they could do was the [redacted]. However my sister-in-law and mother-in-law were flying out on the [redacted] evening. We had to get a relative in a few towns over to meet the truck on the [redacted]. Another company showed up ([redacted]) and demanded more money than we agreed to with Alliance. This is were we leave off Alliance an pickup [redacted]. They were also pretty poor. By the way we are missing a floor lamp on the move since this load was promptly put in storage on the [redacted]. (We found out that on the following week.)

Review: This moving broker was very unethical and misleading. I was told that my furniture would be moved by a large and competent moving company. When the van showed up from Econo Van Lines from Rockville MD they had written their business name in sharpie marker on the side of the van. I signed a contract that stated: Customer has selected a binding “not to exceed” price. Total costs will not exceed the estimated cost; detailed in the list of pieces, for an estimated weight/volume listed in the “Relocation details” of this agreement, providing that Customer provides Alliance Moving Services Inc. with an accurate description of the items that are to be moved, and the services that need to be performed. I provided a very thorough list of items, including dimensions and descriptions and was given an estimate. There were no additional items added to the load. When my furniture arrived the balance due changed from $570. to $1208. I was strong-armed by the dispatcher from trucker and told if I didn't pay in full I couldn't have my furniture.

There is nothing ethical about Alliance Moving Services Inc. They will tell you anything they want to get you to sign with them, then not follow through for you with any problems you may encounter.Desired Settlement: I would like my deposit of $550. to make up for the overcharges by the company that they hired to move my furniture.

Business

Response:

In response to [redacted]complaint:

On January **, 2015 Alliance Moving Services provided customer a binding not to exceed costs based on the inventory list the customer provided. Below this response is the agreement the customer signed with Alliance along with the furniture list provided by the customer. The furniture list the customer provided us was for 43 pieces total including boxes. Our quoting software came up with a total estimate of: 3049 lbs. equivalent to 436 Cubic Feet of space. When the motor carrier arrived to service move, there was definitely more items to be moved. Rebecca Grave WAS NOT present at pick up, she appointed Katherine Doll as her power of attorney, so her side of the move is not the same as it was documented. By DOT regulations if a moving company shows up to a customers home and they have less items or more items than originally estimated, by law they have to provide customer or power of attorney a revised written estimate showing all new costs associated with the new inventory list. Attached to this response is the revised estimate that was provided to Rebecca's P.O.A. that shows the new estimated costs, you will see it was signed by Rebecca's POA. We provide a weight based estimate, so what we do is try to over estimate, weigh the truck before and after, and the customer will ONLY be charged for the amount of weight the weight tickets say. (before and after weight tickets are also attached to this response)

As you can clearly see, the motor carrier company did everything correct here, they provided the customer with a revised estimate, they over estimate on the revised estimate at: 3800 lbs and the original was for: 3049 lbs. Attached to this response is ALSO the 2 pages on inventory that were loaded onto the truck. You can clearly see that the carrier loaded over 65+ items. Customer claims there was no additional items added to load but the paperwork and weight tickets show other wise. The revised estimate showing all potential new costs was left with Rebecca's POA at pick up, as well as all the the other moving documents. Rebecca yelled at us saying nobody told her it would be more money, the revised estimate clearly shows the potential new charges. They followed all DOT regulations and we did not mislead customer at all. If anything customer provided us with a very misleading inventory list. The customer that was to be picked up the next day in the same truck, was not able to bring all their items because of Rebecca's overages.

The weight tickets came in at: 3,680 lbs. which is about right with the number of items she had additional. The carrier adjusted the price down for her to only pay balance due for 3680 lbs, nothing more, nothing less. The first paragraph in the agreement the customer signed with us reads:

Customer

has selected a binding “not to exceed” price. Total costs will not

exceed the estimated cost; detailed in the list of pieces, for an

estimated weight/volume listed in the “Relocation details” of this

agreement, providing that Customer provides Alliance Moving Services

Inc. with an accurate description of the items that are to be moved, and

the services that need to be performed. If there is an increase of

items, packing services, weight/volume or labor services added at the

origin or destination to those quoted in this agreement, the Customer may be charged for those services at full tariff rates.

Nobody strong armed anybody here. If anything the customer is trying to pull a fast one by complaining about us not being ethical even though we did the right thing all the way around. The carrier offered the customer a re-weigh and was asked to be present but she made up an excuse of why she couldn't go to the weigh station(because she knew about the overages) The customer is also pulling a fast one by filing a charge back for their initial deposit with us as well. We will not tolerate such customers trying to get a free move after they provided us with with a very misleading inventory list that caused a dispatch nightmare when the next customer didn't have enough room for their items because of Rebecca's overages, we HAD to give that customer money back and dispatch out another truck. This customer is filing fraudulent complaints against our company, and it seems like the customer did not review any of their paperwork before nor after their pick up. They received exceptional service, there was no damages done or anything.

All of Rebecca's calls here were answered and her concerns were addressed when she called in, so the statement in her complaint that says, "They will tell you anything they want to get you to sign with them, then not follow through for you with any problems you may encounter". That is a lie, she claimed we did not provide revised estimate, yes we did. and we answered all her questions. She may not have got the answers she wants, but we did properly respond to all her concerns.

This is the customers signed contract with us. attached to this is : the revised estimate page, 2 pages of inventory, AND before and after weight tickets. WE OFFERED CUSTOMER A RE-WEIGH. SHE REFUSED....

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Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I found the response from Alliance Moving Services to be full of half-truths and clearly this company thinks it is preferable to attack the client rather than take responsibility for my discontent with their service. I was never offered a "reweigh". This illustrates the problem with hiring a moving broker. They were not present at the time of delivery and have only the word of the carrier, (who had written their business name in sharpie marker on their truck door.) I mention this again because these were not reliable movers that were assigned to me.

I appreciate the Revdex.com giving this forum for complaints. If any reader/possible client has gone to the trouble to read this report I do recommend that you find another moving service who cares if you are unhappy with the service, not one that will go on the attack and claim that the client was "trying to pull a fast one." I am offended by this. I have never made an official complaint against a company in my life, and certainly not go to all this trouble unless I felt I received sub-par service.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Alliance used [redacted] out of Miami to pick up my household goods in a Chicago suburb and deliver them to St. Petersburg, FL. The movers were unable to disassemble a piece of furniture that comprised the bulk of my shipment. Disassembly and reassembly are part of the contract. I have tried for the last 3 weeks to establish a delivery date and work out a solution to moving the armoire that my brother has since disassembled. Phone calls to Alliance and [redacted] have not been returned.Desired Settlement: I would like to know when the first shipment will be delivered and I would also like Alliance to schedule the armoire getting picked up and delivered to me at no cost as it was the bulk of the weight that was supposed to be delivered in the first shipment. I am not willing to pay the balance of my moving fee until I receive the armoire and everything from the first shipment.

Business

Response:

In response to [redacted] complaint ID # [redacted] On July **, 2015 we advised the customer that the agent carrier is not obligated to pick up the armoire because the customer signed a revised estimate that did not include the armoire. The customer stated that they will not pay the remaining balance until the armoire is moved. We are working diligently to get this problem solved. The agent carrier is looking to move the armoire soon. But the bottom line is that the customer agreed to a different inventory list with the agent carrier. If the customer does not pay the remaining balance it will delay the delivery of the household goods.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

There are a couple of components to this particular delivery and complaint. They include the delivery of the armoire that was left behind as well as determining a delivery date for the items that were picked up on July *, 2015. After speaking with a representative of the moving broker, I understand that my sister signed the mover's inventory list with the armoire crossed off the list, making this the official list of items to be delivered. Yes, I am upset the movers did not attempt to call me to alert me to this and that they did not attempt to contact someone at their business who could have guided them through disassembly of the armoire. I was shocked that it was just left behind. I have arranged delivery of the armoire through another moving broker. Alliance refused to help defray that cost. I will pay the balance of the binding estimate that I agreed to upon arrival of the items that were picked up on July *, 2015. It has been 25 business days since the goods were picked up. I was told by someone at Alliance the goods would arrive Tuesday, July **. When I didn't hear from the driver I called Alliance who then told me the goods should arrive Tuesday, August *, which would have been 21 business days since pick up. I still have heard nothing from the driver or from [redacted] or Alliance as to when I can expect my goods. The 21 business day deadline has expired. I would like to know if I will get my delivery by the 30 business day count?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have been contacted directly by Alliance Moving Services Inc. regarding complaint ID 10737904, however my complaint has NOT been resolved because:

According to the contract I signed, Alliance promised to disassemble and reassemble furniture. They were unable to disassemble the bulk of my shipment (1 armoire). The mover crossed this item off the inventory list and delivered the rest of the goods without a discount for not delivering the bulkiest of the items. I had to pay another mover $778 to move the armoire. Furthermore, Alliance delivered my goods beyond the 30 business day limit without offering a discount for the delay. In addition, when the items were delivered they were not placed as I requested.One end table was left in the middle of the entry. A large and very heavy carpet was left rolled up in front of the laundry room door. The carpet needed to be carried up one flight of stairs. When Alliance called me on Friday to announce the delivery, she told me I owed $268. When the driver arrived he told me I owed $468.80. These guys don't accept checks. This was very inconvenient as the delivery took place at 5 pm on a Sunday. The driver also charged me an extra $75 to bring the items from the elevator to my apartment. The men that delivered the furniture were very nice, very polite. I would not recommend Alliance to any one wanting to move their household goods as no one was ever able to tell me when my goods would be delivered despite a request at initial pick-up for ASAP delivery. I was not given the discount for sending less items than the pick-up inventory showed even though the decreased inventory was the mover's own fault. He could have picked up a phone to call for advice on disassembling an armoire. I am also disappointed with Alliance for not reducing the amount I owed for taking so long to deliver. The armoire arrived in 3 business days, the Alliance move arrived in 35 business days. I have moved from [redacted] to [redacted], [redacted], [redacted], [redacted], [redacted], [redacted], [redacted], [redacted], and finally to [redacted]. In all of these moves, Alliance was the worst.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

2nd response to [redacted] complaint ID # [redacted] On the signed agreement it states that the move may take up to 21 business days. These estimated windows begin on the shipper’s first available delivery date. "Based on the load size and mileage of your move, delivery may take anywhere from 1-21 business days. Estimated time of delivery is determined by many factors beyond the control of any carrier and Alliance Moving Services Inc. such as traffic delays, weather delays, mechanical issues, other customers on the route and/or any acts of God. Estimated delivery spreads: 0-500 miles: 0-4 days. 501-1000 miles: 1-6 days. 1001-1500 miles: 2-8 days. 1501-2000 miles: 3-10 days. 2001-2500 miles: 4-12 days. 2501-3000 miles: 5-14 days. These estimated windows begin on the shipper’s first available delivery date. Goods may be warehoused before delivery. Any situations on delivery such as, no delivery before or after a certain time, or no weekend delivery may cause your delivery schedule to go past the estimated time and may incur additional fees. In the event of any conflict between the Bill of Lading and the terms of any estimate, the terms of the Bill of Lading shall control. The estimated delivery dates and estimated price listed on this agreement is based on a flexible schedule as well as accessible conditions at both pickup & delivery locations. Moves that are picked up outside of their respected pick up dates, due to delays, are eligible for compensation of up to $50 per day depending on the number of days late the customer was serviced. Customer is not eligible for a refund of the deposit for moves picked up outside of their respected pick up dates." Alliance Moving Services is not liable for any delays or expenses resulting from the carrier. We can provide assistance to help resolve any issues between the customer and carrier. "Alliance Moving Services Inc. MC: 817950 is authorized by the Federal Motor Carrier Safety Administration (FMCSA) to be a household goods moving broker. Alliance Moving Services Inc. assumes no responsibility or liability for any property damage, bodily injury, or public liability as the outcome of the transportation of household goods transported by an authorized carrier. At shippers request we will assist you in the process to submit a claim to the assigned carrier for settlement of the claims. Alliance Moving Service Inc. is not responsible for any omissions or acts of the carrier, its agents, or employees. Alliance Moving Services Inc. is not liable, responsible, or to be held accountable for any damage, delay, loss, or expenses resulting from any Carrier or caused by any act of God."

Review: I was given a time window for my Driver to call and confirm my pickup time and delivery time. I called throughout the window to confirm if a pickup time had been confirmed. Finally at the end of the time window, Customer Service answered and confirmed I would be picked up at the very last time slot of my pickup window. That is not the issue. They said the driver would no longer be calling me, since I spoke with them instead. I asked if they could give me the delivery window and they said only the Driver could, but they wouldn't connect me to the driver. They said they could not confirm a delivery date, only a window of 1 to 6 days, unlike the 1 to 2 days that the salesman confirmed. No one in Customer Service would let me speak with a manager or superior and the front desk refused to connect me to the original Sales Representative. Spending nearly $2,000 on a huge move is incredibly expensive and not to mention exhausting. The company's overall customer service is by far the worst I have ever encountered.Desired Settlement: I would like a confirmed pickup window of 1-2 days, as the original representative stated. If I do not receive, I will post a further complaint and request repayment.

Business

Response:

In response to [redacted] complaint ID: [redacted]The customer obtained a moving estimate and reserved the move with a $400.00 deposit.The customer cancelled the move and was been given a full refund on 8/**/2015Below is the transaction detail for the refundAuthorization InformationAuthorization Amount: USD (400.00)Submit Date /Time: **-Aug-2015 09:33:00 EDTAuthorization Code: Reference Transaction ID: [redacted]Transaction Type: RefundMarket Type: [redacted]Payment InformationCard Type: [redacted]Card Number: [redacted]

Review: I CONTACT ALLIANCE MOVING INC. TO MOVE ME FROM AL TO IL ON 5/**/2014 THEY SUB CONTRACTED ME WITH PRO MOVER INC ACCORDING TO MY CONTRACT WITH ALLIANCE I HAD 183 PIECES OR 48 ITEMS. PRO MOVERS LOADED 196 PIECES WHICH WAS 13 MORE PIECES THAT THEY CHARGE ME FOR WHICH WAS AN ADDITIONAL $481.55 FOR THE EXTRAS PIECES OUT OF THE 13 PIECES THEY DID NOT TAKE 11 PIECES THAT WAS ON MY INVENTORY LIST I CONTACTED [redacted] THE SAME DAY HE TOLD ME WE WOULD GET IT RESOLVED AND WITH MY DISCUSS WITH ALLIANCE AND PRO MOVER THEY TELL ME I SIGN A CONTRACT AND I UNDERSTAND THAT, MY PROBLEM IS I DO NOT BELIEVE THAT I SHOULD PAY THEM FOR NOT TAKING MY 11 ITEMS THAT WAS ON INVENTORY LIST AS THEY ALSO UNLOAD BOXES THAT I HAD LOADED AND PUT THEM IN THERE BOXES AND COUNTED THEM AS THERE 13 ITEMS.

I CALLED [redacted] TO DISCUSS THIS WITH HIM AND HE TOLD ME HE WOULD CHECK ON IT I WAITED 7 DAYS AND CONTACTED HIM AGAIN HE TOLD ME THAT IT WOULD TAKE A LITTLE LONGER AS IT WAS TWO WEEKS SINCE MY MOVE, I FINALLY CALLED ALLIANCE AND TALK WITH CUSTOMER SERVICE THEY TOLD ME [redacted] NO LONGER WORK FOR THEM I’VE TALK TO THEM 5 OR 6 TIMES AND THEY TOLD ME TO CONTACT PRO MOVERS.Desired Settlement: IT COST ME AND EXTRA $481.55 FOR THE 13 PIECES AND THERE SHOULD HAVE ONLY BEEN TWO AND $69 TO RENT A [redacted] TRAILER AND MY SISTERS AND MY TIME TO LOAD A TRAILER AND EXTRA GAS MONEY TO PULL THE TRAILER TO [redacted] I ESTIMATE AROUND $ 650.00 FOR MY TIME AND SISTER TIME

Business

Response:

In response to [redacted] complaint ID [redacted]

This is a duplicate complaint that is being handled directly with the carrier. The customer had to pay fees because the customer’s items have taken up additional cubic footage or weight. What were the eleven (11) pieces that were not moved? If it was on the inventory it should have been moved. The carrier will answer these concerns and clarify.

On term #2 of the signed contract it states that Alliance Moving Services is not liable for damage or loss resulting from the move.

2. Alliance Moving Services Inc. MC: [redacted] is authorized by the Federal Motor Carrier Safety Administration (FMCSA) to be a household goods moving broker. Alliance Moving Services Inc. assumes no responsibility or liability for any property damage, bodily injury, or public liability as the outcome of the transportation of household goods transported by an authorized carrier. At shippers request we will assist you in the process to submit a claim to the assigned carrier for settlement of the claims. Alliance Moving Service Inc. is not responsible for any omissions or acts of the carrier, its agents, or employees. Alliance Moving Services Inc. is not liable, responsible, or to be held accountable for any damage, delay, loss, or expenses resulting from any Carrier or caused by any act of God.

No refund can be given to the customer.

Review: Said company claimed they were a moving company which they are not. They are a broker. Used deceit to get me to agree to a deposit for a move. When I was contacted for pickup details the price had changed. I canceled move and was told no refund of deposit after claiming that it was inside 7 days. Deposit had to be made before seeing contract. Was told had to make a decision due to someone else cancelling if we wanted the reduced rate. Arranged move on Wed. 4/**/14 cancelled on 5/*/14 move date scheduled for 5/*/14.Desired Settlement: Refund of $505.00

Business

Response:

In response to [redacted] and [redacted] complaint #: [redacted]

Alliance Moving Services provided [redacted] an estimate for [redacted]’s move on 4/**/14. He booked a last minute to move on 5/*/14 - 5/*/14.There is always very small limited truck space when booking a last minute moves. Below on the signed agreement, you can see that the estimate was for $1,597.19. After providing us with a detailed furniture list, the estimate came out to 2,333 lbs (333cf). The customer elected to place a deposit of $505.00 and was asked to read, review and sign the agreement that was sent to him. The customer was not informed by us that we are a motor carrier. Alliance Moving Services is a booking agency. Alliance Moving Services did not receive a call from the customer when reading in the agreement that we are a booking agency. In fact the customer did not have any complaints about deceitful practices until [redacted] was called by our Quality Assurance department. During the quality assurance call to [redacted] we make sure the customer has 50% of the balance due ready for the carrier at pick up and delivery, make sure they understand their packing requirements so they don’t incur additional charges if packing services are not included, and during this phone call we also go over the inventory list that they provided and signed for already. If the customer needs to make any changes to their inventory or order, we urge them to make the changes now as we can provide discounted rates and a binding estimate if they provide us with an accurate list. Any overages on move date are taken care of at full tariff rates. During the QA call, [redacted] advised out representative that the list is missing 20 additional boxes, headboard, and a dining table. Medium boxes are in the system for 31 lbs so for 20 boxes that is 620 lbs. Plus the headboard(105lbs), plus the dining table(210 lbs). If you add that up the customer added 935 lbs equivalent to 133 cubic feet of space.

[redacted] is complaining that when he was contacted with pick up details and that we changed the price on him. The customer fails to disclose in their complaint that the price changed because they added over 900 lbs of inventory to the order. We do not want to add to inventory last minute, we do it if we have to but it could affect other customer’s space on the truck. Being the good company that we believe we are, we advised the customer that we cannot have the motor carrier do more work on this move for the same price. They will refuse the work if we do that. We decided to add additional discounts for the overages to help them out. The customer booked at forty ($0.40) cents per pound. We lowered that to .37 cents per pound for them. The customer added 935 lbs, plus the 9% fuel. That equals to: $377.08 for the additional weight they added. On top of that we advised customer that we can take care of the overages they added for $250.00 more and call it a day. That is adding 40% more inventory with only a 15% price increase. Estimate went from $1,597.19 to $1,847.94.

[redacted] was not happy after the price increase. He and [redacted] called back and requested the price go back down to the original price. The only way for us to do that is to remove the additional items. When we advised him that we would remove the additional weight for the price to go back to the original estimate that is when [redacted] lost it and cursed everyone out here at the top of his lungs. [redacted] did not get hostile with us. She just wants her goods moved, and we just want to service the move for them. But just like in any other line of work, if you do more work or put in more time than contracted for, you expect to get paid for it.

[redacted] then requested to cancel his move. This took place on 5/*/14, just days before the move. We advised customer that due to the company refund/cancellation policy, the deposit is non-refundable for moves booked or cancelled within 7 business days of original load date. The company cancellation policy is in the agreement three (3) times to make sure customers don’t miss it or misunderstand it. Customer continued to F-bomb everyone he spoke to at the top of his lungs. We later confirmed with [redacted] that they are not moving forward with the move. We sent them an email advising them that the move has been cancelled and that we recommend they place the move on hold instead of cancelling and forfeiting the deposit.

The customer’s desired outcome is not possible. We did no wrong doing. When the customer cancels a move last minute, just days after getting the job properly dispatched, it inconveniently alters the route, which causes dispatch issues, and causes the booking agency and carrier to lose out on time and money, as the move is only a success when the customer gets delivered. We apologize for any inconvenience this may have caused the customer, he or [redacted] can call in for any information they may need in regards to their account. The number is ###-###-####.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

When we started talking to the customer service rep, he was nice and he said we could get our deposit back since it was a short time since we book with the company. when I was was trying to get hold someone I keep putting on hold or that person was busy and they would call back I waited for a whole day and no answer. The manger was cursing at us and yelling at us first. and he hung up on me a couple of times and was the one who was talking politely.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

This is the only thing I have gotten from them

Business

Response:

Customers signed agreement is attached.

Customer was never told they were eligible for refund. They booked a last minute move within cancellation window.

Review: I have moved from Covington, KY to Dublin, CA. I have booked moving my belongings services with Alliance Moving Services Inc. My order number is [redacted].

Their services is not on time and most importantly, They did not deliver all my items and also they did not provide me the claim as well.

They keep telling lies all the time, Some time they told us they got out missing item and it will be delivered in month. But its been more then 2 month, They dont even respond to us when we call or send emails.

We are tired for calling them and not having proper responses, Myself and my wife went immense pressure because this. I would request either to deliver our missing items or process claim. Below are the missing items and worth of $2000.

1. Big Suite case - Valuable items inside(Indian Silk dress, Electronic items, Valuable dresses..ect).

2. 18x18 inch box - Valuable Kitchen Items and

3. Rocking Wooden ChairDesired Settlement: Either they need to deliver our missing item or claim for the compensations.

Business

Response:

Alliance Moving Services did not service this customer. An Affiliated agent motor carrier serviced this move. I am aware customer is having issues with a claim on 2 missing pieces of furniture. Attached is the moving documents from National Express Inc. whom serviced this move. I intervened and called the carrier that serviced the move and they are aware of the situation. Mediator: please review moving documents attached. If this complaint could be removed from our profile. As complaint is about carriers claims department. Thank you.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I have ordered the service with Alliance Moving Services Inc only,

They have internally tie with different carrier and arranging the carrier based

on the customer request. I have no direct contact with carrier(Nation

Express..ect). And now only I know their name is national express. And even I

call them(Driver) nobody response properly from that carrier. Please

find the attached email which Alliance Moving Services only took my service

order.

I am really wondering, how come they saying don’t own

my services request. I have all the evidence an proofs attached. All I am requesting either

to handover my missing items or process the claim without further delay. Thanks in advance.

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The check that was sent out is the total amount of compensation that the customer was eligible for plus more for inconvenience. If the customer purchased full replacement insurance the compensation amount would be greater. The suitcase was shiped via ups. The chair should be delivered within 10days

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

I have received my Back and waiting for the chair. Which they told already sent by truck. So I agree to close the complaint. Thanks you very much for taking my request and found the resolution.

Sincerely,

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Description: MOVING BROKERS

Address: 920 35th Ave, Long Isand City, New York, United States, 11106

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