Alliance Moving Services Inc.

In response to [redacted] complaint ID # [redacted] This move has been moved successfully. The customer was delivered on 1/**/2015.
class="">The customer paid exactly what was on the signed contract. Not a penny more!

In response to [redacted] complaint.
      Normal procedure in the case of damages to property or damages to goods is to file claim with the respected claims department. Customer must understand that claims needs to be addressed directly with the insurance company the motor carrier uses if she is looking for a resolution. The agreement is sent out to all customer to review their moving documents. Alliance is very clear and transparent about our operations. The agreement covers method of payments, delivery time frame, and your options for insurance coverage.
     Average delivery time frame for this size load and distance is about 7-12 days. Estimator advised customer that the estimated delivery time frame would be around the 10 day mark. DOT regulates that shipment delivery cannot take more than 21 business days, our agreement allows our carriers maximum 20 business days. Customer was delivered a little later than originally estimated but the agreement prepares customer for worse case scenario which happens less than 2% of the moves serviced. Customer was delivered within contract terms, if otherwise, additional compensation would be offered to customer.
     We do expect all customers to read their agreement. The first half of the agreement has several bullet points with very important information for customer to know about their move. It explains what is included, what is not included, method of payment. Customer paid initial deposit by credit card and the remaining balance due is taken care of directly with the driver on pick up and delivery date in money order or cash. Customer would have been aware of this by asking estimator whom explained this to customer, or by reading the agreement. We do not benefit from not properly advising customer the method of payment, that causes major delays in the truck route.
     The goods are safeguarded and expected to be protected from any damaged. Accidents do happen, and it is required that all household goods motor carrier's have $20,000.00 of cargo protection insurance, and/or offer full replacement insurance. As per carrier, they did confirm there was a leak on the roof of the truck. This is to be handled by the insurance company that the customer was advised to contact, unless customer purchased full replacement insurance, they should contact their respected insurance claims office for compensation.
     Many Long distance carriers run and operate storage and truck rental facilities. Most interstate move deliveries are taken care of in large 53 foot tractor trailers, and many residential neighborhoods do not have access to 18 wheelers, so it is normal for motor carrier to use one of their rental straight trucks to pick up goods to bring back to storage facility to consolidate into the large tractor trailer to then be sent out for delivery. These rental trucks have lift gates which make it easier to load large furniture pieces onto the truck.
     Our motor carrier agents do hire their own drivers that drive the entire delivery truck route. Some routes run about 12-18 days. Laborers are not hired from craigslist. They actually do get screened. For pick ups, the local carrier has laborers that work directly for motor carrier. For deliveries either 1-2 motor carrier employees are sent out on a route and when needed, day laborers are contracted. They can be found on uhaul.com, movinghelp.com, and movinglabor.com. Those are trusted moving laborer's websites.
      There is no excuse why any customer would not read their agreement. The agreement that we send out is not allowed to be in 2 point font like the customer says it is. That is illegal. It is very clear and legible for all customers to read and review. [redacted] was asked to go over her agreement and review the list of items in the furniture list prior to signing, accepting, and acknowledging the agreement.
     After reviewing customers move, there was no wrong doing on our end. Customer does have the right to be upset for the water damages done to her goods, which is something we don't expect to happen, but there is a claims department ready to help customer. It is important the customer files the proper claim. If she purchased full replacement insurance she should call that agency for them to process that claim. If customer needs help contacting insurance agency, she can feel free to give us a call at [redacted]

Customer was picked up and delivered on time. Customer has filed a claim for some damages that took place during transit. The customer did not purchase full replacement isurance, so the compensation amount the customer is entitled to is based on standard cargo protection. Customer is eligible for...

$350.00 in compensation for damaged goods. Alliance Moving Services Inc and the motor carrier have come to an agreement with the customer just yesterday. A compensation check of $500.00 will be sent to the customer. The customer has already agreed to the compensation amount and the claim has been closed. Damages sometimes do happen. It is moving, things sometimes get damaged when you are moving them yourself. Accidents do happen, this customer does not want to understand that. There are claims departments that handle these issues. This issue and claim was handled. customer is entitled to compensation.

This is the only thing I have gotten from them

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 This has not been resolved for numerous reasons: The shipment was not picked up on time during hours given to me  as they were 2-4pm Sunday 8/**/15.  They came at 845pm. The man who told us the shipment would arrive 8/** or 8/** because there was a truck headed that way to Sarasota ,FL was Robert Schulze (senior moving consultant) at Alliance moving services. ###-###-####. email ([redacted]). He said if my mom booked the service right then and there they would have it to me 8/** or 8/** and if she hesitated then maybe we wouldn't get the truck.  She booked on the spot that instance. Furthermore we were led to believe that Alliance was the company.  This guy told us to call him ANYTIME, we never get responses from anyone.  We were NEVER told that that budget would be hired, that they would drive my stuff to storage and dump/lock it up in North Carolina (10 hours away).  When the 2 guys showed up to get my stuff at night they smelled of Pot, this compromised my safety living as a single woman  with a roommate who was not home at the time. We have called budget moving over and over and have been told everything form there was never a truck coming to Florida, to "we are not physhic" "we are unsure when your stuff will come"  to "we are loading a truck and you will hear form us in 2 days" (that was almost 2 weeks ago.This is unacceptable.  The statement they provided states 1-** business days and then they break down the mileage that  fall between mileage 1001 to 1500 ( it is roughly 1300 miles from Newport RI to Clearwater Florida) 2 to 8 business day estimated time of arrival would have been between 8/** and 9/*.  We were not told of any "acts of god" that have happened to take the estimated time of arrival all the way tot he [redacted] business day. Furthermore.  We called budget last Tuesday again (as they never respond to emails or to most voice mail messages) and we told them ** biz days are up this Friday the [redacted]. They said "well maybe we would have it this week".  When the ** business  days expire this Friday 9/**/15 then so does the contract and we will call the police. We expect a phone call ASAP this week with date and time of delivery for Friday (the [redacted] business day from 8/**/15) I need to give my Condo ** hours notice a $500 damage deposit in case these guys damage anything and they need to pad the elevator for the movers. WE CAN NOT ACCEPT DELIVERY ON A WEEKEND it is NOT allowed by the HOA  as there are 2 elevators and over 100 units/ residents can not be locked out of the elevator to live their life on the weekend. This has been made known since day one.  Because of the false advertising I came with one suitcase.  I have had to buy work clothes for my corporate environment weekly along with household effects to sustain me until this truck comes. I have lost money on this move I have some docs attached and many  more attachments which are multiple emails to budget and alliance with no responses . Please send me another link so that I may upload more docs for you.  this email has cut me off form adding any further attachments.  Please need them to respond ASAP that we will have delivery on Friday.  I need to take off of work . This has caused money issues for me, loss of weight, sleep, panic attacks and I am surprised I have been able to keep me job.Please advise ASAP.  thanks for the assistance it is very much appreciated at this very stressful time in my life.Thanks,[redacted] ###-###-####?
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In response to [redacted]'s complaint:
The team here at Alliance Moving Services is
extremely sorry for the misplacing of [redacted]'s tub/bin. We have an
excellent relationship with the carrier that serviced the move and they have
/>
been very cooperative with the customer in regards to this claim. [redacted] at
Entourage, who is handling your claim there, has back tracked more than twice
to see if we can recover your missing bin. They traced back to when the truck
left to service the move down to when the truck was finished loading into the
warehouse at the end of the day. [redacted] has contacted every customer that was
picked up and delivered on that truck on or around the same dates [redacted]
[redacted]'s items were moved. He has asked each customer to please call in if
they see an additional bin they don't recognize. The carrier has offered the
customer compensation for the loss of her goods but the customer has refused
the compensation. If compensation is accepted and paid to the customer and the
bin/tub appears after that, we will still ship the bin out to the customer. The
search for this bin will not stop. If it is spotted, the customer will be
notified. We also understand that it is the customer's goal to find that bin
because the bin holds a significant amount of sentimental value to the
customer. We understand that the item has been missing for over 3 months now
and the customer wants answers to where it is. Unfortunately the bin has not
been found. Within the last 2 weeks [redacted] has been speaking to us in a
condescending manner demanding that we find her bin. She has threatened to sue
us and call attorney generals office. She has advised us that she would let
everyone online know how bad of a company we are. She has also made comments as
far as, "You are not going to get away with this". Clearly we are not
trying to get away with anything. The ideal situation would be for her bin to
be found and brought back to her while she still receives a compensation check.
If we had a way to get to this resolution we would do so. Unfortunately she is
demanding we find her bin but for 3 months we have not been able to locate it.
There is nothing else we can do in this situation.
    Again, we apologize about the missing bin. We hope the rest
of the move went smoother than the non delivery of this one items. If the bin
appears we will contact you and ship it out to your desired address.
In regards to the desired compensation from the customer, we cannot offer the
customer a full refund for the amount of the move. That does not add up right.
The item for compensation is valued at 60 cents per pound per article with
standard liability coverage. The cost of the most was originally estimated at
$1400.00. If the bin has a value of $1,000+ then the customer should have
purchased full replacement insurance if some of her items carried that much of
value. With full replacement insurance, compensation amount would be more than
what was offered. Thank you for your time.

Customers signed agreement is attached.
Customer was never told they were eligible for refund. They booked a last minute move within cancellation window.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have spoken with AMEX several times this week and to date, this business has not responded to the dispute. The charge of $660.00 remains on my balance.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

This company does not back you if they lose or damage your belongings. Moved a year ago. I was told I had to wait 9 months to receive my refund for my lost television. It has been 12 months and I have yet to here from them. Also, two of the legs on my bedframe were broken. Do not use this company.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
It is now July [redacted] and I still do not have one stitch of my items.  It is 52 boxes that I called and requested on June [redacted].  This means it is now 48 days later since I requested my items.  How do you explain this time frame? Under what weather conditions would this happen.  I hired Alliance Moving and Storage and I hold you responsible because you should be using movers with a good reputation.  Never was I told that I would have to wait 48 days for my items.  And I still don't have them to date.  They even told your customer service representative that it would be delivered between June ** - June [redacted]... It's now 4 days after that. I am very worried now.  Where are my items? They told me that someone would call me one day before delivery.  No call. No items delivered 48 days later? How do you justify this?e Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
1. ONCE AGAIN, ALLIANCE RELIES ON A "CONTRACT," NOT OUR AGREEMENT.
There was never a contract between us.  That is something that lawyers will perhaps hash out later.  I explained to "[redacted]" at Alliance that I was traveling, had no access to email, and could not go forward.   [redacted] of Alliance assured me it was merely an agreement to reserve a move date - not a full comprehensive contract.  This was explained in detail to Alliance several times - they refuse to acknowledge it (even in their reply).  Pay special attention to how they use it in their answer - THIS IS HOW THEY WILL SIDESTEP THEIR ORAL COMMITMENTS TO YOU LATER.
2.  ALLIANCE REFUSES TO ADDRESS THEIR IMPROPER USE OF THIRD PARTIES.
This is one of the issues that strikes at the heart of their deceitful behavior.  They will tell you they do all the moves and "not to trust" those who subcontract the work.  In the end, they themselves are the chief perpetrators of this deceitful practice.  Note, they do not deny using third parties, but hide behind the practices of the third parties to side-step blame.
3.  ALLIANCE WILL NOT TRUTHFULLY AND FULLY DISCLOSE THE SCOPE OF DAMAGE
It took a complaint to Revdex.com to get Alliance to admit there may have been some damage to the goods.  However, they have never fully and completely admitted to the accident, provided us with an accident report, or owned up to the damage caused by their contractor. 
They have not admitted to damaging the home, even though there is clear evidence they have done so.  In fact, move damage became evident this week, when our washer failed to run - "a bent shaft from being dropped" opined our repairman.  Doubtless, Alliance will deny this as well.
4.  ALLIANCE ADVISED AGAINST ADDITIONAL INSURANCE
I raised the idea of obtaining additional coverage for the move, but "[redacted]" at Alliance stated as a common carrier they would cover any damage or loss to our goods.  Now it appears Alliance will attempt to recover "by the pound" as opposed to the cost of replacing the goods they damaged.  
[redacted] did advise that we did not need to obtain coverage because our homeowner's insurance would cover all damage.  However, our carrier has advised they will only cover theft losses (which we may criminally prosecute if no relief is forthcoming) not damage losses.
5. ALLIANCE IS UNCONCERNED WITH TRUE REMEDY, ONLY PROFIT
Note that in a prior entry I explained we have goods from another party's move.  Alliance had an opportunity to review our claim and render fair comment.  ALLIANCE HAS NOT SOUGHT OUT THE WHEREABOUTS OR CONTENTS OF THOSE ITEMS THEY WRONGFULLY SHIPPED TO US.  We have another person's items in our possession.  We have not been contacted by Alliance to arrange to have those goods returned to the rightful owner.  WOULD YOU LIKE YOUR GOODS MOVED IN THIS FASHION?  Avoid this company at all costs.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Response to [redacted] complaint:
      I was able to get in contact with the foreman who took care of the delivery for [redacted]'s move. They did explain that they did get a call from their 3rd party claims company about missing items and valuables after...

customer put in claim. As per the carrier, they have advised us that nothing is missing. The movers have no idea if customer has valuable in boxes or not and they would have to go through every box. If that was the case, customer would also be complaining about all boxes being opened.  I was able to confirm that the truck did have a leak on the roof and caused items inside to get wet. The carriers 3rd party claims department is going to take of the customers claim for that. I was also able to confirm with foreman about the damages to the home, they confirmed that they did scratch the front door of the home when moving the washer and dryer inside, they advised that claims company is handling that as well. Alliance Moving Services does not do business directly with the claims company, the particular carrier company that serviced the move uses a 3rd party claim company for all claims, so yes the company does not do direct business with Alliance. As per the signed contract(seen below) delivery can take anywhere from 2-20 business days. Carrier confirmed they delivered within contract terms. On top of the contract(seen below) it shows name and email customer entered, it captures when the customer electronically signed the agreement, the time they signed, as well as the IP address they signed from. If cusotmer is wants compensation for missing items the 3rd party claims department is the customers best bet to receive compensation if the items are really missing. Customer is covered with standard liability coverage included in their move, if the claims company finds the carrier at fault, they will compensate customer for that under the standard liability coverage. If the customer purchased full replacement insurance, customer can also filed claim with the respected firm. We recommend for customer to take pictures of damages done to property and forward them the the claims company that is handling the claim. Electronic SignatureI hereby affirm that I have thoroughly reviewed the inventory of articles to be transported. I affirm that this list represents
the complete and total inventory with no omissions, and that there are no additional items to be moved. I understand that the
carrier is only liable for moving the items included in this list, and I understand that in the event that I have any
additional items not included in this list, I will incur additional charges. Further, I understand that if I refuse to
pay the additional charges required for the carrier to transport the additional items, I will forfeit my deposit
in its entirety.>
I hereby confirm my signature on the following document, acknowledging that I have read, agree and accept all the terms
and conditions including the:
Refund /Cancellation Policy
I
understand that deposits will be 100% refundable with
No Cancellation Fee or Additional Charges for moves cancelled outside 7
business days (Saturday, Sundays and Holidays
not included) prior to the first estimated pack or load date listed
above (whichever applies). I understand that if
date changes are made, cancellation policy applies to original pick up
dates. Deposits are non refundable for moves
reserved or cancelled within 7 business days (Saturday, Sundays and
Holidays not included) of first pick up date.
All cancellation and refund requests must be sent in writing via e-mail
and/or fax to [email protected].
Fax: ###-###-#### All refund requests must be confirmed by Alliance
Moving Services Inc. before refunds are processed
back to your account. Refunds can take 5-7 business days to reflect on
your next statement.
Name: [redacted]
Email: [redacted]
Signed Date: Thursday, 11/**/2013 - 20:07:52 EST.
IP Address: [redacted]
Internet Browser: Chrome--------------------------------------------------------------------------...⇄ /> *

 
Binding Moving Estimate
Job No:**


 [redacted]

 [redacted]

Moving From
Moving To


*







*








Relocation Details

Job No:
*

Representative:


Move Type: Residential


Estimated Volume:


Moving Dates:


Reference By:


Created on:




Relocation Estimate

Basic Estimate Price
$2885.61

Fuel Surcharge: 9.00 %
 $259.70

Binding Estimate
$500.00

Packing Materials
$140.00

manager discount
- $550.00

Basic Valuation Protection:
$0.60 per lbs. per article

$0.00

Total Moving Estimate
$3235.31

Customer Payment:
$650.00


Full Value Protection Amount of Liability: $44,394.00
(Optional)


Deductible Levels:

$0

$250


$500


$750


$1000


$1500


Valuation Charge:
$1775.60

$1731.21


$1686.82


$1642.43


$1598.04


$1553.65


Total Estimate Plus
Valuation Charge:
$5010.91

$4966.52


$4922.13


$4877.74


$4833.35


$4788.96


Customer's Initials:
x_________

x_________


x_________


x_________


x_________


x_________


WARNING:
If a moving company loses or damages your goods, there are 2 different standards for the company’s
liability based on the types of rates you pay. BY FEDERAL LAW, THIS FORM MUST CONTAIN A FILLED-IN
ESTIMATE OF THE COST OF A MOVE FOR WHICH THE MOVING COMPANY IS LIABLE FOR THE FULL (REPLACEMENT) VALUE OF YOUR GOODS
in the event of loss of, or damage to, the goods. This form may also contain an estimate of the cost of a move in which the
moving company is liable for FAR LESS than the replacement value of your goods, typically at a
lower cost to you. You will select the liability level later, on the bill of lading (contract) for your move.
Before selecting a liability level, please read “Your Rights and Responsibilities When You Move,” provided by the
moving company, and seek further information at the government website [redacted]

Understanding Your Estimate

Customer
has selected a binding “not to exceed” price. Total costs will not
exceed the estimated cost; detailed in the list of pieces, for an
estimated weight/volume listed in the “Relocation details” of this
agreement, providing that Customer provides Alliance Moving Services
Inc. with an accurate description of the items that are to be moved, and
the services that need to be performed. If there is an increase of
items, packing services, weight/volume or labor services added at the
origin or destination  to those quoted in this agreement, the Customer  may be charged for those services at the agreed upon rate per pound and/or cubic feet.
 
 
This Moving Estimate Includes:
 
Ø      Professional Door to Door Service.
Ø      Disassembly and reassembly of all items disassembled by movers at pick up.
Ø      Loading and unloading of all furniture, household goods, and boxes.
Ø      No charge for elevators or first flight of stairs
Ø      Standard Cargo Protection. Up to $10,000 based on $0.60/lb. per article; if selected at time of pick up.
Ø      All taxes, tolls, fuel, fuel-surcharges and mileage.
Ø      Blanket wrapping of furniture.
Ø      30
days free storage in a secured climate controlled facility for
Interstate moves only. Shipper must request storage at time of the
reservation is prepared.
Ø      No charge for date changes. Changes can be made up to 7 days prior of your pick up dates.
 
Payment Terms:
 
Ø      30% is due on the day of reservation as a deposit by any major credit card or debit card.
Ø      50%
of balance will be collected at pick up by carrier in a money order or
cash. (carrier may hold the right to collect up to 70% of balance at
pick up)
Ø      Remaining
balance is due at delivery to carrier in full by money order or cash
prior to unloading household goods. If payment is not made in full at
delivery, the carrier holds the right to place goods in storage until
payment is made in full including storage and re-delivery fees.
Ø      Credit card payments for pick up or delivery have to be authorized at time of reservation. (3.9% convenience fee will be added)
Ø Payment
must be paid in full prior to the household items being unloaded from
the truck. If payment is not made then the carrier may place goods in
storage until payment is made. Storage and redelivery fees will be
applied.
 
Additional Accessorial Services and Fees:
 
Ø      Packing supplies such as boxes, tape, and bubble wrap if not included in original estimate.
Ø      First flight of stairs is free. Each additional flight of stairs is $60.00
Ø      Long Carry: first 100ft are free. Each additional 100ft is $75.00
Ø      If
the moving truck cannot get close to building or house for loading and
unloading. A shuttle service may be applied. For a minimum charge of
$300.00
Ø      Packing of breakable items like Mirrors, TV’s, Glass, and/or crating services. Unless specified in original estimate.
Ø      Full
Packing: Any additional packing services needed or requested outside of
the original estimate, will incur additional charges.
Ø      Storage will be charged at $0.40/cubic foot for any additional months. ($150.00/month minimum)
 
 
Company Refund /Cancellation Policy:
           
I
understand that deposits will be 100% refundable with No Cancellation
Fee or Additional Charges for moves cancelled outside 7 business days
(Saturday, Sundays and Holidays not included) prior to the first
estimated pack or load date listed above(whichever applies). I
understand that if date changes are made, cancellation policy applies to
original pick up dates. Deposits are non refundable for moves reserved
or cancelled within 7 business days (Saturday, Sundays and Holidays not
included) of first pick up date. All cancellation and refund requests
must be sent in writing via e-mail and/or fax to [email protected].  Fax:
###-###-#### All refund requests must be confirmed by Alliance Moving
Services Inc. before refunds are processed back to your account.
Refunds can take 5-7 business days to reflect on your next statement.   
 
If
you are going to add additional pieces/items to your inventory at
origin, or if your inventory pieces/items are different in weight and/or
volume from what was estimated on this agreement:
 
·         Carrier’s foreman will provide you with a revised estimate on site including all costs necessary for your move.
·         Federal
regulation requires carrier to honor original estimate if foreman has
loaded truck prior to shipper signing and agreeing to revised estimate.
You should not allow carrier to load the truck or perform any services
until revised estimate has been signed and agreed to by you, the
shipper.
 
By
electronically signing this agreement, I have read, understood and I am
agreeing to the Company refund/cancellation policy and the following:
 
1.        The
quoted prices and terms are based on the information provided at the
time the reservation was made. The items in the inventory have been
calculated to an estimated weight/volume or minimum used to determine
the transportation requirements upon which your price is determined. Any
changes to your inventory may result in different terms and prices
uniform with the carrier's tariff. If any additional services, packing
of items, or labor are added or required at the destination or origin
then you may be charged for those services and/or items. Carrier reserve
the right to re-pack any item not correctly packed by the shipper
(drawers must be empty) Carrier is not allowed to do any plumbing or any
electrical connections or disconnections.
2.        Alliance
Moving Services Inc. MC:[redacted]is authorized by the Federal Motor
Carrier Safety Administration(FMCSA) to be a household goods moving
broker. Alliance Moving Services Inc. assumes no responsibility or
liability for any property damage, bodily injury, or public liability as
the outcome of the transportation of household goods transported by an
authorized carrier. At shippers request we will assist you in the
process to submit a claim to the assigned carrier for settlement of the
claims. Alliance Moving Service Inc. is not responsible for any
omissions or acts of the carrier, its agents, or employees. Alliance
Moving Services Inc. is not liable, responsible, or to be held
accountable for any damage, delay, loss, or expenses resulting from any
Carrier or caused by any act of God.
3.        Alliance
Moving Services Inc. places the shipment with an authorized, licensed,
and insured FMCSA household goods carrier. However, you understand and
agree that Alliance Moving Services Inc. makes no guarantees and/or
warranties concerning pick up or delivery time and dates, or the
assigning of a carrier to provide the transportation services requested.
If Alliance Moving Services Inc. is unable to assign a carrier by the
time of close of business on your last pick up date, you will be
entitled to a refund of your deposit as a full satisfaction of this
agreement. By allowing your assigned carrier, designated by Alliance
Moving Services Inc., to pick up your household goods, you are agreeing
to the terms and conditions of this agreement.
4.        Upon
carrier arriving within the 2 day pick up window ready to render
services agreed on original order, If customer has more items or more
services than what was on the original estimate and customer does not
allow carrier to perform services, or refuses carrier’s services that
was originally signed and agreed upon by customer, customer understands
that he or she is forfeiting the deposit made for the services and that
refunds under these circumstances will not be made. If customer agrees
to make a deal directly with carrier, and the customer does not advise
Alliance Moving Services Inc. of such actions, he or she will forfeit
deposit and no refunds will be issued.
5.        In accordance with 49 CFR §317.113(c)(1),
shipper agrees to waive a physical survey of the household goods and
alternatively agrees to receive a binding “not to exceed” estimate based
upon the shippers provided items list of property to be moved.
6.        Based
on the load and mileage of your move, delivery may take anywhere from
1-20 business days. West coast 1-20. Mid-west 1-20. East Coast 1-20.
These estimated windows begin on the first day of the shipper’s
availability. Goods may be warehoused before delivery. Any situations on
delivery such as, no delivery before or after a certain time, or no
weekend delivery may cause your delivery schedule to go past the
estimated time and may incur additional fees. In the event of any
conflict between the Bill of Lading and the terms of any estimate, the
terms of the Bill of Lading shall control. The estimated price listed on
this agreement is based on a flexible schedule as well as accessible
conditions at both pick up and delivery locations. Estimated time of
arrival is determined by many factors beyond the control of any carrier
and Alliance Moving Services Inc. such as traffic, weather, mechanical,
and any acts of God.
7.        I
have reviewed the brochure’s “Your Rights and Responsibilities When You
Move” and “Ready to move? - Tips For A Successful Move” Available on
www.alliancemovingservices.com  This agreement between Alliance Moving
Services Inc. and you represents the entire current understanding and
over rules all other understandings, representations and negotiations
made by and between such parties including representations made by any
estimator. This agreement may not be terminated, amended or waived
orally, but only in writing, signed by you and Alliance Moving Services
Inc. Controlling law, venue, and jurisdiction in any legal matters filed
as a result of a dispute of this agreement can and must only be in
Queens County, State of New York.
8.        Customer
agrees and understands that should the customer fail to execute or
return this agreement that by allowing a carrier designated by Alliance
Moving Services Inc to pick up the customer’s belongings, the customer
expressly agrees and consents to the terms and conditions contained in
this agreement.
9.        Customer
has selected a binding “not to exceed” price. Total costs will not
exceed the estimated cost; detailed in the list of pieces, for an
estimated weight/volume listed in the “Relocation details” of this
agreement, providing that Customer provides Alliance Moving Services
Inc. with an accurate description of the items that are to be moved, and
the services that need to be performed. If there is an increase of
items, packing services, weight/volume or labor services added at the
origin or destination  to those quoted in this agreement, the Customer  may be charged for those services at the agreed upon rate per pound and/or cubic feet.
10.     The
carrier will offer you a new estimate agreement listing all costs for
the entire move. the total price will be the same listed on this
agreement if your inventory weight/volume does not change and/or require
additional services. If your inventory is different or services are
different, the carrier must provide you with a written estimate. Do not
allow the carrier to load the truck or perform any services before you
agree in writing to the new estimate.
 


Articles List 33 Items, 161 Pieces



Qty
Items

1
ARMOIRE, SMALL

2
ARTIFICIAL PLANT

2
BAR, STOOL

1
BED FRAME

1
BED, HEADBOARD

1
BED, QUEEN (WITH MATTRESS)

1
BENCH, SMALL

6
BOX, DISH PACK

30
BOX, LARGE (4.5 CU. FT)

20
BOX, MEDIUM (3.0 CU. FT)

6
BOX, MIRROR CARTON

 



Qty
Items

30
BOX, SMALL (1.5 CU. FT.)

4
CHAIR, ARM

1
CHAIR, SINGLE

8
CHAIRS, PUB

1
DESK, REGULAR

1
DRESSER, MIRROR

1
DRESSER, SINGLE

4
ENTRY WAY CABINET

1
KITCHEN ISLAND

1
LAWNMOWER, PUSH

4
METAL RACKS

 



Qty
Items

1
NIGHT STAND

1
PATIO BENCH

2
PATIO CHAIR

2
PATIO TABLE, SM

20
PLASTIC BIN, LG.

1
SOFA, 2 LOVESEAT

1
TABLE PUB

2
TABLE, COFFEE

2
TABLE, END

1
TABLE, METAL

1
TOOL BENCH

 

Packing Material List



Qty
Material
Unit Price

 



Qty
Material
Unit Price

2
glass top patio table
30.00

 



Qty
Material
Unit Price

1
glass top table
80.00

 

CREDIT CARD AUTHORIZATION FORM & DEPOSIT RECEIPT
JOB #: [redacted]
Cardholder’s Name: [redacted]
Shipper’s Nam[redacted]
Cardholder’s Billing Address: [redacted]
Credit Card Type: [redacted]

Credit Card Number: x[redacted]

Phone Number: [redacted]
Deposit Amount Charged: $650.00

Notice to Cardholder: Please read and agree to before signing
I understand that deposits will be 100%
refundable with No Cancellation Fee or Additional
Charges for moves cancelled outside 7 business days (Saturday,
Sundays and Holidays not included) prior to the first estimated
pack or load date listed above (whichever applies). I understand that
if date changes are made, cancellation policy applies to
original pick up dates. Deposits are non refundable for moves
reserved or cancelled within 7 business days (Saturday, Sundays
and Holidays not included) of first pick up date. All cancellation
and refund requests must be sent in writing via e-mail
and/or fax to [redacted]
Fax: ###-###-#### All refund requests must be confirmed by Alliance Moving Services Inc. before refunds are processed back
to your account. Refunds can take 5-7 business days to reflect on your next statement.


Click on [redacted]
to agree to the terms above and to this form.


If you no longer wish to receive emails from Alliance Moving Services Inc,
please click on remove me

After further review of the customer's order by our dispatch department we were able to confirm that the carrier called to service the move outside the original pick up dates. As per the agreement, if the customer elected to cancel services outside the pick up window, they are eligible for their...

refund if they chose to. We have since started arbitration with AMEX, we will advise our merchant services about this to stop charge back arbitration and allow 100% refund of customers deposit. Customer can call in to confirm this information, or to ask any questions about her order.

In response to [redacted] complaint # [redacted]
        Customer was provided an estimate based on the furniture list provided. Estimate was for 2,000 lbs and 286 cubic feet. Customer did call...

in and ask how much weight per box is allowed, we advised her that medium boxes are in our system for 31 lbs. On move date customer’s medium boxes were larger in size as well as some of the items on the inventory list. Customer ended up exceeding the amount of space on the truck allowed. Customer was provided a revised written estimate for the overages in space prior to items being loaded. In regards to the missing items, the carrier attempted to look for missing items with no luck. Carrier offered customer compensation for the missing articles. As per the carrier, compensation was offered but denied by customer. If customer wants to accept compensation check, they must contact carrier’s office. Customer can get that information by calling ###-###-#### and speaking with one of our customer service representatives.

In response to [redacted] complaint.
Carrier and Alliance is aware of the delayed delivery. This order went past the normal transit time as carrier had delays with their delivery trucks. As per the motor carrier, the goods have already been delivered. Customer's first...

available delivery date was June **. The goods were delivered within 21 business days which is the max time carrier has to deliver goods. Attached is customers bill of lading and furniture list. We apologize for any inconvenience this may have caused customer.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Although the carrier supplied you with the information that they will call either you (Alliance Customer Service) or me (customer to compensate me $30 per day after the [redacted] business day, he has not done either.  Further, they gave me information that my shipment would be here either 8/* or 8/*.  Upon my contacting them again on 8/*, they have now given me new dates of 8/**-8/**.  I don't know what to believe anymore because each time they are called, they respond with "it's going to be there next week.)  
Since I booked this job through Alliance, I truly believe your followup with the carrier would have shown good faith.  I only get shifted with new answers whenever I call, yet I have not received a stitch of my belongings as of yet.
At this point, they should deliver my items to me at no charge...because we are well past 21 days from June [redacted] when I called requesting my items.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

In response to [redacted] complaint ID: [redacted] Customer was picked up on June **, 2015. The customer states that the First Available Date of Delivery was October **,...

2015. The agent carrier has up to 21 business days from Oct. ** to perform the delivery on time. Term #6 of the agreement states: "Based on the load size and mileage of your move, delivery may take anywhere from 1-21 business days. Estimated time of delivery is determined by many factors beyond the control of any carrier and Alliance Moving Services Inc. such as traffic delays, weather delays, mechanical issues, other customers on the route and/or any acts of God. Estimated delivery spreads: 0-500 miles: 0-4 days. 501-1000 miles: 1-6 days. 1001-1500 miles: 2-8 days. 1501-2000 miles: 3-10 days. 2001-2500 miles: 4-12 days. 2501-3000 miles: 5-14 days.These estimated windows begin on the shipper’s first available delivery date. Goods may be warehoused before delivery. Any situations on delivery such as, no delivery before or after a certain time, or no weekend delivery may cause your delivery schedule to go past the estimated time and may incur additional fees. In the event of any conflict between the Bill of Lading and the terms of any estimate, the terms of the Bill of Lading shall control. The estimated delivery dates and estimated price listed on this agreement is based on a flexible schedule as well as accessible conditions at both pickup & delivery locations. Moves that are picked up outside of their respected pick up dates, due to delays, are eligible for compensation of up to $50 per day depending on the number of days late the customer was serviced. Customer is not eligible for a refund of the deposit for moves picked up outside of their respected pick up dates."

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
I have damaged and missing items which CSI states aren't being handled through them any  more as the third party Alliance used to move my belongings aren't being represented by CSI any longer. I am unable to file a claim and was overcharged for services promised. I have missing items which I believe were taken, by the drivers, as I refused to tip them when then picked up my belongings. Not only is Alliance responsible but they needed to provide insurance coverage in case of an incident like this which they have not done.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: I have ordered the service with Alliance Moving Services Inc only,
They have internally tie with different carrier and arranging the carrier based
on the customer request. I have no direct contact with carrier(Nation
Express..ect). And now only I know their name is national express. And even I
call them(Driver) nobody response properly from that carrier. Please
find the attached email which Alliance Moving Services only took my service
order.
I am really wondering, how come they saying don’t own
my services request. I have all the evidence an proofs attached. All I am requesting either
to handover my missing items or process the claim without further delay. Thanks in advance.

[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They have not answered the question of why no one will go back to square one and retrace ALL steps from the time they picked up my items.   I did not refuse compensation, and I did file a claim with the third party they told me to contact, and I told agents at both Alliance and Entourage that I did so.
Please read the attached document for my detailed response.
Thank you.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]