Alliance United Insurance

Review: This company has been a complete failure to even handle my claim in a professional manner. My adjusted [redacted], blatently refuses to return phone calls emails. He has even said he will not answer his phone so he can work and to email him, and still no communication is returned. I understand insurance companys have 40 days to pay out a claim. Issue is with the poor professionalism of the employees not handling claims professionally. The named adjuster will go as far as taking insulting tones, giving off the perception that he does not want to work the claim and will not help when requested or answer questions. Instead gives excuses for everything that is not asked. I have also tried to get in touch with his supervisor and have failed at every attempt, and also have not heard back despite leaving multiple voicemails for Mr. [redacted]. If the adjuster is not compatent enough to handle the claim professionally and fairly then there needs to be a new adjuster assigned to the claim.Desired Settlement: I would like a new compatent adjuster be assigned to the claim that can handle it professionally, or to ensure that the current adjuster is held accountable and will comply with the CA state laws (Fair Claims Settlement Practices Regulations) in handling claims fairly. Along with a statement explaining why the adjuster or the supervisor refuese to return calls and emails.

Business

Response:

We have provided a copy of your email to our adjuster and his supervisor.Our records reveal you have had the opportunity to speak to our adjuster and have your questions answered since the filing of your complaint on 4/17/2015 3:13:32 PM. Thank youplease contact the handling adjuster should you have any additional questions.[redacted]@allianceunited.com ###-###-####

Consumer

Response:

Review: 10580864

I am rejecting this response because:

My questions still have not been answered entirely. Joshua still refuses to answer emails or phone calls. I have sent multiple emails over the last few days and no response.

Regards,

Business

Response:

We have asked Joshua to call you today.

Review: I have had the worst experience in my life dealing with this insurance company.. So I call on Tuesday Jan.27 to report a theft of my catalytic Converter to my 2006 Honda Element that was parked in front of my home. They advised me to take it to the Honda dealership or any shop of my choice to get an estimate for the cost to replace the part and that they will send an adjuster to as the damages of my car. I was told he would be there on Thursday then changed it Friday. when the adjuster assed the damages he said they will review within 24hours to 48hours. On Monday after several attempts I could not get a hold of anyone. After getting the run around with different departments I finally received a call on Wednesday Feb. 4th to be told the part was not covered because the car had 134,000 miles and only covered up to 100,000 miles after 8 days of waiting and assuming I have full coverage which I pay for every month on time for last 3 years. I was never informed of this policy nor was I advised to update my coverage after so many miles. They offered only to pay out $271.00 and I would have to cover the balance of $1009.42 plus $500 deductible which make no sense at all.. why didn't they tell me when I called to make my claim. I have been so stressed out over this whole situation after seeing my doctor on Friday the 30th of Jan and finding out I still have stage 3 Breast Cancer. I have been through 8 months of chemo and double mastectomy and 35 rounds of radiation. I told my insurance of my cancer and I needed my car for my doctors appointments and did NOT need this kind of stress on my body. I pay insurance to prevent these type of problems its been 8days and still no car. How am I suppose to pay these out of pocket expenses when I am un able to work while under going cancer treatments. I want to report this company for putting me though hell and making me think I was covered....This company is a scamDesired Settlement: I have never heard of such policy that will not cover thief due to mileage. This company needs to be clear in the policy of coverage taking claims. I was told all I will need to pay is my deductible of $500 and then told it wasn't covered at all.. This is all a scam to take my money They mislead me.. I feel it should be cover since I pay for full coverage. $1009.00 plus $500 is what I need.

Business

Response:

Although we did not receive the claim number providing a claim file to review, based upon your letter above we can tell you a nine (9) year old catalytic converter would be depreciated.We would be happy to review your specific file if you can provide the claim number you are referencing.

Review: I was in a car accident on the 10th of December 2014 I contact united alliance insurance the same day as well as my own insurance company to advise one of their customers was responsible for the damage to my car and opened a claim (claim # G2[redacted]9) with united allliance to have my car fixed. I have been calling the rep I was told was assigned to my claim and not recieved 1 returned phone call until yesterday after I left a mesage for his supervisor and manager advising I wanted someone who was actually going to work my clam and returnmy calls to advise what was going on, well they merely had the neglegent rep call me to advise me the same thing he dd the day I opened my claim, which is that they are investigating their customers policy coverage. I asked why does it take over 48 days to know whether or not someone is covered by their company and he advised he doesn't know. This is unacceptable that an agent would need more than a month to be able to understand their own policy and what is covered under it. They are stringing me along and not handling my claim in a professional manner. I have been inconvenienced in its difficult to get to work, church, and dr appointments and I am a cancer survivor who's medical treatments are very important and detremental to my health and well being. I am also having trouble getting to do simple task such as laundry, grocery shopping,my pets grooming appointments, etc. I have read several negative reviews online that this is a normal practice for this company and it needs to stop, it is a major negative impact on consumers when a company such as this bullys thier victims (we the consumer) knowing they hold the key to our property being returned to its original state and we have no choice but to accept them making us wait no matter how bad it affects us.Desired Settlement: I want them.to settle this claim immediately, send someone to access the damage and repair my car as they are supposed to as her insurance company. If she does not have coverage then advise that and send me something in writting to both myself and my insurance company as they hve both our contact info, I need and want resolution as soon as possible it has been 49days lready and I just received a callback from December 10, 2014, totally unacceptable and horrible business practice.

Business

Response:

Thank you for your corrected address and we are currently working to resolve a coverage issue. This means that there currently exists a question as to whether or not coverage exists for thisaccident. Please be advised that our investigation, handling, defense, orsettlement of this claim does not constitute an admission of coverage under ourinsured’s insurance policy.Since the possibility exists that there may not be coverage to pay for yourdamages, you may wish to consider proceeding through your own insurancecompany to repair your vehicle. Additionally, please keep in mind that you havea duty to mitigate your damages. Should coverage be found to be in order, youmay not be compensated for expenses that could have been avoided through theuse of reasonable measures.Alliance United Insurance Company will investigate this claim subject to thisreservation of rights. Please feel free to contact me if you have any questionsregarding this letter or if you have any documentation available to assist us inclarifying this question of coverage.

Review: My parked car was side swiped by an Alliance insured client. I called and filed a claim and received a call a few days later stating my claim was under investigation and probably would not be paid and that I should file a claim under my own insurance. I called them back stating we are not at fault and I was not filing a claim with my own insurance. I also requested an adjuster to come out and view my damages or if I should just get quotes from repair shops? I received a letter stating I should contact them if I hadn't spoke to an adjuster and also we should go through our own insurance and other required insurance verbage. I have left several messages (5)with no resolution yet. I read the yelp reviews on this company and many people have similar complaints. I do not want to wait months for my claim to be paid so I am filing a complaint with Revdex.com in hopes to pressure the adjuster to pay and respond to me.Desired Settlement: I would like the insurance company to pay for my car repairs and provide a rental car during the interim.

Business

Response:

We have a coverage issue. We are conducting a coverage investigation at this time.As provided to your voice mail on 11/17/2014.We have asked [redacted] to call you today. [redacted]@allianceunited.com

Review: Alliance United Insurance company refused to refund my money after I had submitted for policy cancellation. I faxed over the cancellation letter with the new and higher coverage from a new insurance company. Alliance United insurance said that they never received the fax from me. I had to send the fax over to them almost 10 times with the confirmation. I had to call them again and again to follow up, nothing was done. I requested to speak to the manager, the employee called me rude and put me on hold and then hang up. Another employee at Alliance insurance said that their policy is not to refund money to customer if the new coverage is not better. However, my new insurance coverage is better on all the categories (including rentals, uninsured motorist, etc. complete coverage) as I read every single lines on the declaration page. Right now I'm helpless. Please help me resolve this issue.Desired Settlement: All I want is just my refund from the date that I cancelled the policy, which is back dated to 10/15/13.

Business

Response:

Dear Mr. **,

We initially received your request to cancel your auto policy on December 9, 2013 to be effective October 15, 2013. Per our underwriting guidelines to backdate a cancellation we require proof of duplicate coverage.

Proof being a New Business Policy declaration showing the effective date of coverage and the coverage provided. The document you provided on 12/9/2013 was not the new business policy declaration it was an application for coverage.

On 12/26/2013 we received a verification of insurance letter and again this did not meet the requirements to backdate a cancellation as it was not the insurance policy.

Please submit a copy of the New Business Declaration Page, not the application or verification of insurance letter. Once we receive we will review for duplicate coverage and if acceptable we will backdate the cancellation as requested.

Please send to my direct fax ###-###-####

Sincerely,

Consumer

Response:

Review: 9919002

I am rejecting this response because:

I already faxed the declaration page (require by [redacted]) to the fax number he provided at ###-###-####. I also have the confirmation email saying the fax had been go through on February 11th 2014. But I did not hear anything from him or receive any refund from the company after that until now. I attached the Declaration page here. Can you please help me to have the company solve this problem and return my money back.

Review: Date of loss:September 2,2013 Vehicle: Honda S2000 2dr Convertible Claim: G171937 My vehicle was vandalized while I was on vacation during the labor day weekend.When I came back and saw it,I immediately contacted the police and did my initial report and everything. Then I contacted my insurance company and started the process. My first adjustor was fine but then my claim was moved to Ryanna Aguilar, a "claims adjuster/senior theft specialist" because my policy was only 4-5 months my claim had to be "investigated". Ok fine I give all of my information AGAIN to Ryanna and then she informs me that I have to do ANOTHER verbal report with her, ok no problem.We agree on the date and time of Monday September 23 at 10:00 am.On that Monday I wait for her call, but she never called.I called HER back but she never answered, I keep calling her the following days and weeks and she does not answer or call back (talk about customer service). I seeked assistance from my broker and he managed to get in contact with R[redacted] and she said the claim was still "under investigation" she also said I was "suspicious" because I had "too much" coverage for a University student my age (are you kidding me!,this is what I get for wanting the best coverage for my car right?)That was in September, after not receiving any calls back we contacted her supervisor Jeffrey Martin who said my claim would be "finalized by the end of November". It is now December and I have not gotten one call from My adjuster and my car is still sitting in a shop abandoned.I have called my adjuster a min of 30 times, these were some dates I called her9/13,9/14,9/18,9/23,9/25,10/07,10/10,10/14,10/15,10/16,11/4,11/18,11/20,11/25...⇄ and I have not received a call back, I don not know where my claim stands as of now. I still pay my insurance bill because they claim my car is still "Driveable" even though it has a broken tail light and the soft top is torn open(anyone can jump inside and steal something or drive off with my car)Desired Settlement: I need my adjuster to stop ignoring my calls!I want my claim to be finalized as soon as possible, I need the insurance to give the Auto Shop the "OK" to repair my vehicle. I do not want any money or for the insurance to "buy" the car from me, I want my car the way it was before it was vandalized that's it.

Business

Response:

December 19, 2013

Mr. [redacted]

<st1:Street w:st="on"><st1:address w:st="on">705 S. 31st Street

<st1:place w:st="on"><st1:City w:st="on">San Diego, <st1:State w:st="on">CA <st1:PostalCode w:st="on">92113-2507

Re: Insured: [redacted]

Claim #: G171937

Policy Number: MIL 3032096

Date of Loss: 9/02/13

Type of loss: Auto – Private Passenger

Revdex.com file #: 9836999

Dear Mr. [redacted]

We have received and are responding to your consumer complaint with the Revdex.com. We apologize for the length of time our investigation has taken. Payment of your claim is in process. As we have discussed with you, we had sought to confirm the repair and painting of your vehicle for unrelated damage prior to resolving your claim. We had difficulty reaching a person at the shop who would confirm your repairs. Please rest assured that we are making every effort to bring your claim to conclusion.

If you have any additional questions or concerns, please feel free to contact the undersigned.

Sincerely,

Supervisor, Special Investigations Unit

###-###-####

Review: I had paid my bill for the month of August for my old car. I ended up getting a new car on 9/9/13 and went to the car insutance broker on 9/15/13 to have the information changed to.rflect my new car. The car insurance broker change the information and told me my new car payment. When I go to pay my September bill, my information was not updated to reflect the new car, nor did it say a payment was due.I waited two more weeks and no change, the information was the same and no payment was due. Then I waited until month of October to see if if the insurance what changed, and information what still the same showing my August payment and no payment was due. so I called the company and explain to them what happened they change the information to reflect my new car. Haowever they said that my bill was doubled of what I was supposed to pay per month. so I call them again and explain to them that it is not my fault that they do not update my information so I can pay my bill. however they still try to make it like it was my fault I didn't pay my bill. I kept accident how is it my fault that they didn't do their job so I can pay my bill. I have a car insurance per call them and then again they were still saying I have to pay the double the amount because of their mistake ice plane to them I did what I was supposed to do I should not have to be at fault for their mistake they should have owned up to their mistake amd not penalize me. I did what I was supposed to do, not they did not.Desired Settlement: I should be able to pay the the monthly payment that I was quoted and not be double charged for what was not my mistake I did my job they need to do theirs.

Business

Response:

We rec'd a request to remove the 1994 Nissan and add 2008 Saturn effective August 16, 2013. The change was processed in our system on October 11, 2013 effective the date requested. Our records indicate you spoke with our Customer Service Department on 10/14/2013. During this coversation we explained if you did not want us to backdate this change and pay the earned premium we could add with a current effective date. This would require a written request with your signature stating you did not want to backdate the change of vehicles. Please contact your broker for assistance.

Review: There was a miscommunication between the insurance broker and my girlfriend's father. He placed my vehicle (2004 Dodge Durango SLT V8 5.7) under his insurance policy. He claims to had told Joven Insurance ( Broker) that he needs the vehicle under full coverage. Joven Insurance claims that they were told that the truck was paid off. The truck has a lein holder still ( Economy Auto Center) in Porterville, Ca, as it states under my registration which was provided at the time of purchasing the insurance policy. The vehicle burned down weeks later and the insurance company ( Alliance United Insurance) nor Joven Insurance have been able to give me a straight answer. It has been more than a month and I haven't herd from either or. I tried getting a hold of someone at Alliance United Insurance but have been unsuccessful.Desired Settlement: I would desire for Joven Insurance to notify and admit they made a mistake putting a vehicle that has a lein holder under liability insurance only. I would desire for Alliance United Insurance to pay off the vehicle to Economy Auto Center, that is all I am not asking for more.

Business

Response:

Our records indicate you did not purchase comprehensive or collision coverage for your vehicle with us.

If you feel that your claim has been wrongfully denied or rejected, you may have the file reviewed by the following state agency:

California Department of Insurance

Consumer Services Division

[redacted] S. S[redacted]g St, Los Angeles, CA 90013

(800)927-HELP - or ###-###-####

Internet: www.insurance.ca.gov

Review: My son had just purchased a new car about a week before this incident. On 6/29/14 Sunday he discovered as he exited Ralphs Supermarket that his car had been hit in the left rear back of his bumper there was no one present or claiming to have caused this. He reported it immediately to his car insurance (Alliance United Insurance) exactly how it stated on is paper work of what to do if you were ever in an accident. He described a detailed report to a live person describing the incident he had just experienced and was advised that he should wait a call from his adjuster named [redacted] ###-###-#### which he has not heard from and instead this adjusted called my husbands cell number instead of the person involved (my son) [redacted] how and why I have no idea. Anyhow [redacted] called this lady back several times and has been directed to voicemail each time ever since. He has even contacted the person above her (supervisor) James any ext. 3603 and all he gets is a voicemail and no call back. I have also left a message on Monday to both of them and have also been transferred to voicemail and called the main number to report this issue and they tell me that there is nothing they can do because only the adjuster can help. They have told me that they would email them both [redacted] and [redacted] to see if that would help and today 7/17/14 my son is still driving a brand new vehicle which now has already been hit and not been able to fix. I am asking you to please help us resolve this issue and hoping that this does not continue to happen to anyone else.Desired Settlement: I would like someone to please contact him at (818)294-9196 to help him a 20Yr resolve this scary and upsetting situation. He should not be experincing this problem he should have had this car in a body shop and all taken care of by now. This is why we have car insurance to protect and help us at a time of need!

Business

Response:

Claim 20[redacted]6

We have asked the handling adjuster Diana Aery to call you at once.

She can be reached at ###-###-#### (Work)

Her supervisor [redacted] can be reached at X3603

Consumer

Response:

Thank you so much for your assistance!

I have reviewed the response made by the business in reference to complaint ID 10138149, and find that this resolution is satisfactory to me.

Regards,

Review: I have been trying to get in contact with my claims adjuster for the last four months. I was involved in a car accident and was found at fault. My insurance did all the investigations and said at the end, my payments were going up(completely understandable) But this was in January and it is now June and last month they still had not paid the claim to the other person even though theyre investigation was complete. Ive left several messages with my claims adjuster and his supervisors, even though there messages says they will contact me in the next 24 hours they never do. No one can give me information on the status of my claim. I'm frustrated not even the sales broker can contact them. I need to hear from them its been almost 6 months and still no answer. When I have spoken to the desk clerk on call she always says my adjuster is there but is busy on another line to leave a message but still no answer.Desired Settlement: I need my claims adjuster Benny Perez to contact me as soon as possible.

Business

Response:

We have asked Bennie Perez to call you at once.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 10096349, and find that this resolution is satisfactory to me.

Regards,

Review: My daughters car was hit and total while parked on 08/30/2015 by an alleged drunk driver insured by this companyTo this day they do not have handle the claim, do not return my calls, I had to pay for the inimpound and dispose of the car myself because the fees were racking up.On 11/6/2015 I called and demanded to speak to a supervisor, after an hour on the phone with three different "supervisor" they still could not provide me with any information on my claim, " only the claim adjuster and or her supervisor can do that and they are not available"Can believe this company can do business and get away with it.Good luck if your in my boat which looking here there is a lot of peopleDesired Settlement: Answer to my claim

Business

Response:

Hi A[redacted], Can you tell me the claim number on this?

Review: I have been trying to contact Alliance Insurance several times and left several messages in regards to my claim but I have not heard from any of them. I contacted Alexa Anguiano (claims representative), Humberto Ayala (claims representative), Jon Fernandez (claims supervisor) and Emma (claims supervisor). I had requested documents and a further explanation to prove to why I was 51% at fault and did not received them at all. I have the phone records to prove these calls as well. Alliance has some serious issued when it comes to representing their clients and they have not even bothered to call me back. The only time I hear from them is when state farm's lawyer wants to speak to me. I have not received a response from Alliance to my email and Certified letter on July 11th 2015. I had requested Alliance to provide me documented evidence which was used to determine the accident was 100% my fault. I have made several requests to receive this information and I was extremely surprised to learn that the other driver was never interviewed by either insurance company. I have not received any response from Alliance for my email communication on August 4th, once again asking for documented evidence on how I am at fault this incident.As your client I do not feel Alliance has represented my rights in this incident. I was left to fend for myself and provide evidence which I am communicating with the right agencies who can help me with the light sequence to show that when I turned left on a green arrow I had the right of way and the opposite driver would have had a red light at his junction when he maneuvered his vehicle. I feel that Alliance has a responsibility to provide the information they used to determine this verdict and have the evidence to defend this decision. I have the right for my claim to be fairly reviewed and accurately determined.Desired Settlement: I should not be at fault for this accident. Especially when there is no proof that the other party did not run a red light. What makes his word trump mine when there is no recorded statement that states he did not run a red light? I also believe that Alliance Insurance has done a horrible job, and will not even return my calls.

Business

Response:

kindly provide your claim number with your inquiry so we may respond accordingly.

Business

Response:

Claim file number G2[redacted]4 and Revdex.com complaint 10827827We are in receipt of your request from the Revdex.com.Kindly allow this letter to serve as our timely and formal response. Our answers follow your bullet pointed questions.

Consumer

Response:

Review: 10827827

I am rejecting this response because: please see my attached response letter to the Insurance company dated October 7th, 2015.

Regards,

D[redacted]

Review: My car got hit by a client of Alliance United Insurance company. I filled a claim already, but it's been 2 days to get an answer on my claim. I left at least 6 messages (4 yesterday and 2 today) on the voice mail. I feel an increasing pain on my neck and back due to the collision. But I am not sure if the Alliance will cover the treatment.Desired Settlement: Please call or email me the decision on my claim, or send an appraisal to check my wrecked car and let me see a doctor.

Business

Response:

We are in receipt of your complaint with the Revdex.com for your claim, claim # G167185, assigned to file adjuster Margaret Ramirez at ###-###-####, ext. 3509. Our records indicate that at the time of your complaint it had been less than one week post loss. As you know, we inspected the damage to your vehicle on June 17, 2013. Our records also indicate that we spoke with you on June 17, 2013 wherein we secured your telephonic recorded statement and explained the process to resolve your Property Damage and Bodily Injury claims.

Review: I was involved in a car accident where I was not at fault. My vehicle's KBB value was over $3,000USD. The insurance agent estimated that the cost to repair my vehicle from the accident would be $3707.42. I was sent a check of $2175.32 and the title of my car was changed to salvage. However, I was not able to fix my car with this amount of money and the money I was paid did not compensate for my car value. Because my car has been changed to a salvaged title, the value of the car is now significantly less than before. I spoke with my agent and he did not care to help me fix this matter. He has been ignoring my calls and hung up on me multiple times when I tried to contact him. I do not understand why I am at loss when this vehicle accident and situation was on no fault of my own. The value of my car is now significantly lower than before.Desired Settlement: Alliance United Insurance mailed me a check of $2175.32 and changed my vehicle to salvage vehicle. The check has not been cashed yet. I would like either the insurance company to either fix my car or receive the cash difference of $1532.10.

Business

Response:

Kindly provide your claim number so we may respond accordingly.

Business

Response:

PLEASE CONTACT THE HANDLING ADJUSTER IS YOU HAVE ANY QUESTIONS.

Norma Esquivel ###-###-#### - [redacted]@allianceunited.com

RECENT NOTES:

SUPERVISOR REVIEW 4/5/2014 6:31:55 AM -- [redacted]

We are pending the police report to confirm whether insured caused any Pd damage.

We have received notice from MRB that police report is still pending.

Consumer

Response:

I apologize for sending a blank message by accident in the previous reply. Here is the claim number you requested for my Alliance Insurance complaint, which is Claim #15[redacted]3.

Regards,

Review: On 12-24-13, I was backing out of my parking spot in a shopping center, the lady in the spot directly behind me also decided to back out, I stopped, honked at her and she still hit me. turns out this lady, L[redacted], had no driver's license but she did have insurance. she admitted fault and so I filed the claim through her insurance. The following week the insurance sent someone to my work to assess the damage she had caused to my bumbper. the guy said I would get contaced in a couple of days. more than a week passed before I was contacted from the insurance, TJ Dees was assigned to this claim. he told me he just had to get in contact with his insurer (L[redacted]) to get her statement since I was the one who made the claim. it is now 3-5-14 and I dont know what the status is on this claim. I received a letter in the mail from the insurance dated 2-17-14 stating that they closed the claim. I have had to go as far as call this lady (the driver who hit me) myself several times and ask her to contact the insurance. as of 2-26-14, L[redacted] said that she spoke with TJ from the insurance company on 2-21-14. i've been trying to get a status on the claim by leaving voicemails for TJ and a supervisor but have yet to be contacted by anyone. claim # 177762. I don't know if the claim is closed or was reopened.Desired Settlement: I ultimately would like a check to cover the damages incured to my bumpber, with that I would like a copy of the estimate that was done to my bumbper. I would also like an apology from the insurance company for the inconvenience of having to take the time and effort on my part, to get this resolved.

Review: I've been trying to get a hold of the insurance company for the past few days whenever you call the claims adjuster she's never at her desk or never answers the phone. The autobody shop that is repairing my vehicle has also left repeated messages on her voicemail in order to facilitate the payment to repair the vehicle to no availDesired Settlement: To contact the autobody shop that is working on my vehicle and resolve this issue, and process the payments in order repair my vehicle

Business

Response:

We have asked our adjuster to contact you on Friday.Only the vehicle owner can authorize the repairs to his or her own vehicle, we cannot do that on your behalf.

Review: I was in a car accident on 1/20/15 @ 5:52 AM. The accident was considered my fault because I hit the truck from behind. My insurance deductible is $1000.00. I am being told even though I pay the $1000.00 deductible I am responsible for any other fees assessed. I have full coverage car insurance with Alliance United Insurance. Per [redacted] the insurance adjuster on 1/21/15 my car is considered a loss. My car was towed to a body shop the day of the accident 1/21/15 and assessed a $1200.00 fee and Per [redacted] I am fully responsible for the $1200.00 and my $1000.00 deductible. He said after all theses fee you're not going to be getting anything back from us. I felt the information he was providing me with was incorrect. So I went to my insurance broker [redacted]'s Insurance on 1/21/15 & spoke to [redacted] and informed her of the information I was given and [redacted] advised me that was incorrect and she provided me with [redacted]'s supervisor number [redacted]. I left her a message on 1/21/15 & another on 1/22/15. Laurie called me on 1/22/15 and sounded really irritated that she had to call me. I told he what I was told by [redacted] and she stated that was correct & there was nothing she could do for me.Desired Settlement: I'm not looking to get rich from my insurance claim, but I am looking to get what is owed to. I understand I am suppose to pay $1000.00 deductible and my insurance company Alliance United is responsible for any other fees after. Since my car is a loss they would have to pay me for what the car is worth in my area.

Business

Response:

Our adjuster and our adjusters supervisor have explained our insured's policy limits directly with our insured. She can expect to receive a partial denial letter via U.S.P.S shortly.

Review: My vehicle was hit in a hit-and-run incident in October 2014 in which my car was a total loss. The owner of the other vehicle is insured by Alliance United Insurance. Since the date of the accident I have tried to get in touch with the claims representatives at Alliance United and have had very little luck. I was told in November 2014 that the claim was going to be handled by 'Special Investigations' because the insured stated this his vehicle was stolen at the time of the accident - except he stated the date it was stolen was a WEEK after it was already in impound from my accident. Since that time I have not spoken with the investigator although I have called several times. I received a notice stating that the claim was under investigation and it could take longer than 30 days. My husband received a voicemail today from the investigator (more than TWO weeks after he called her) stating that because Alliance United was unable to get in touch with the insured, that they were going to deny coverage for the accident. Alliance United Insurance is concluding their 'investigation' because they claim they are unable to speak with their insured (stating that he has not responded to their letters - as in : their entire investigation is based on whether or not this person responds to their letter and that is it). Furthermore they only notified us that they were closing the investigation THREE days before they do so, and are now once again not returning phone calls. They have not included my husband or I in the investigation, received statements, and have absolutely not communicated with or been forthcoming with any information on our claim during the time of their investigation. My husband and I both lost work time, lost our car, had to pay our deductible, and are out of pocket for rental expenses. I have still not heard back from Alliance United despite several voicemails.Desired Settlement: I would like the investigation to be reviewed for accuracy and thoroughness. I have lost a significant amount of money as a result of this incident and Alliance United has to date not shown to be conducting any investigation aside from sending letters to an address that this person possibly resides at. If applicable I would like Alliance United to cover the accident and reimburse me the cost of my deductible and lost time of work for both my husband and myself.

Business

Response:

Kindly provide your claim number so we may respond accordingly.

Review: On October 9th my car was hit, while parked in front of my house, by someone that has Alliance United. I was able to get my car's repairs paid for. Although this process took 2 week because the adjuster, [redacted], took several days to approve some of the repairs. Because of this I had a rental car for 14 days. They sent me a check for $90 to pay for 3 days of the rental. After finding out they were going to have my car longer I left several messages with [redacted] and received no call back. Not until I said I was getting a lawer did I get a call. Then after arguing with him on the phone he final agreed to send me another $90 check for the rental. When returning the rental my total was $389.40. To date I have only received $180 and still owed $209.40 for the rental. This is a list of all the calls I have made and never got a call back:12/4-returned rental and picked up my car. Called [redacted] at 925am and left a message about my refund.12/5-called [redacted] at 827am left a message.12/9-faxed over invoice for rental12/11-left message with [redacted] at 411pm about rental12/15-left message with [redacted] at 1pm then left a message with his supporvisor [redacted].12/16-got a hold of someone that confirmed they received my invoice but no check had been cut. called [redacted] and [redacted] at 1045am, left message.12/19-called and left a message with [redacted] at 851am and [redacted] at 855am.This has beent he worst customer service I have ever had. If I were looking for insurance I would NEVER pick this company.Desired Settlement: I want the $209.40 that is owed to me. I would also like $200 for all of my time and frustration while dealing with this company.

Business

Response:

Kindly provide the claim number allowing us to respond accordingly.

Business

Response:

We are in receipt of your rental billing faxed to us on 12/09/2014. It appears the daily rate of $152.00 plus tax at 9.0% would be $165.68.You elected to purchase (DW) or Damage Waiver, (PAI) Personal Accident Insurance and (RAP) Rental Auto Protection?Our insured's policy will not allow us to afford these additional coverages you elected to purchase. Kindly contact [redacted] at ###-###-#### X#### should you have any additional questions.We have asked him to call you as well to explain the above.

Consumer

Response:

Review: 10352664

I am rejecting this response because:I was never told that this would not be covered in the many times that I spoke with Jaime. I kept getting told to pay for it and send in the invoice. I would never had to have the rental car or have the car insured it it weren't for the damage caused to my car by their client. I feel I am owed the money that I have paid out for the rental car. If there are stipulations when a rental car in involved Alliance should identify those stipulations and make people aware. If I had know then I would not have added insurance (and unfortunately would have been breaking the law since the car would have been uninsured). Their client was at fault and I should be reimbursed for all money's that I had to pay out of pocket.

Regards,[redacted]

Review: I was a policyholder since November 2013 and had not missed a payment until August 2014. After sending in the late payment plus a fee before the deadline required to rewrite the policy (per the company's communication 9/12/14), I received a second notice on 10/17/14 informing me that the rewrite offer was rescinded, the payment was applied to "charge-off only", and my policy was cancelled effective 9/26/14. This was extremely frustrating since it took Alliance United Insurance over two weeks to post my check, and an additional two weeks to inform me of their decision not to rewrite my policy - that is ONE MONTH in total, during which time I could have found another insurance company. Given that I have no moving violations, no accidents, and a solid payment history, I felt it necessary to write the company to request a reinstatement, OR receive documentation outlining the specific items of information and the source of that information that led to and supported their decision. Per their written communication the company stated that I have the right to obtain copies of the documentation, as well as submit a statement for my file should I disagree. I submitted this written request for either rewrite of my policy or the above mentioned documentation on 10/22/14, and received USPS confirmation that it was delivered 10/25/14. It is now 11/12/14, and in true fashion Alliance United has still yet to respond to my written request. Poor, negligent, and irresponsible company and customer service.Desired Settlement: Written communication providing the information requested above within three business days.

Business

Response:

Kindly provide the claim number so we may respond accordingly.

Business

Response:

We received your rejection on the Revdex.com website.The Revdex.com website has no claim information which we can match up to our claim system.The reason we seek you claim number is so we can use the claim number to find your claim file.Kindly provide the claim number so we may respond accordingly. Thank you.

Consumer

Response:

Review: 10304086I am rejecting this response because: I provided my policy number in the last response. I do not understand what the problem is. I never had a claim, there is no claim, only the matter that I have specifically outlined in the letter sent October 22nd as well as on the Revdex.com website. I also received the email from Revdex.com forwarding your request for a "claim number" and stating that you sent a letter with the information I requested to my address. I have not received this letter as of today.Regards,[redacted]