Alliance United Insurance

This Insurance company is ran very poorly. Exactly what the first reviewer says happened to them, (not returning calls, not letting you speak to a manager, giving them the run around , not giving any exact answers) is what happened to me. The worst thing is that they can't seem to figure out what coverage their policy holder( that rammed my car from behind and ruined it)has, despite alliance united holding the policy. This Company is horrible.

Review: My car was involved in a car accident on 11.18.14. My adjustor contacted me the day after to get information on the accident and told me he will be in contact. Days later I received mail from him and after the signature line it stated, "if you have any questions contact me immediately," which I did. Its been 2 weeks since both my husband and I have been trying to get a hold of him and all we are able to do is leave voicemails. He has not called us back in regards to our claims. I just need my car fixed but the auto body repair shop where my car is now, is also waiting for their call back in order to get started on my car. Since my adjustor was not responding to my calls, I had contacted their claims department customer services, which gave me wrong information regarding my policy. I am very unsatisfied with their work. Very unproffesional department.Desired Settlement: Need cooperation from my adjustors end to get my car fixed. At least a call back and status on my claim would be nice.

Business

Response:

Kindly provide your claim number so we may respond accordingly

Review: I was rear ended by an Alliance United customer on 25-SEP. At the time that I made the claim, the same day of the accident, I was asked what body shop I would like to take the car to. I did not have a body shop but I was told I had to give an answer right then and there. I told the person if that was the case I would take it to Irvine BMW. I called Irvine BMW and was recommended to Spectrum Collision. I was given the name of a contact at Alliance United (Billy L[redacted]) and his phone #. The following Monday I was contacted by the appraiser who came out right away and looked over the car, he asked me some questions and that was it. I then tried to get a hold ob Mr L[redacted], it took many calls (at least 5-6) to get a call back, they immediately sent me a check in the amt of $959 for the damage to my car and 2 days car rental ($70)? I had to make time to take my car in to the shop. I took the car in to Spectrum Collision (20-OCT) and had a rental in order to get back and forth to work. The shop contacted Alliance as they wanted to give me a used part which was not acceptable, the appraiser came out again and a new part was approved. The part was ordered and my car was fixed and the shop and the insurance company negotiated the difference between the $959 I was originally given and the actual cost. I returned the rental once my car was ready. The total out of pocket for me was $ 517.84. I received a total of $140 ($70+$70) I contacted Mr L[redacted] after many calls, he called back and I stated the total rental bill was $ 517.84, he stated that he would only give me another $105 for a total of $245. I told him that was not acceptable, he had an email copy of the rental invoice. I told him I wanted the name of his supervisor/mgr, he never emailed me again. I called the 800 # and asked for the name of a mgr, I was given the name of J[redacted], left a couple of messages-no response. I've been inconvenienced enough though no fault of my own and now Alliance refuses to reimburse me the total i'm owed.Desired Settlement: I would like the balance owed for the rental $ 272.84 + $100 for all the back and forth and inconvenience i've been put through

Business

Response:

We regret that you have experienced difficulty in reaching our assigned adjuster William Laing. We have asked him to call you this morning to resolve your outstanding claim.

Consumer

Response:

Review: 10971028

I am rejecting this response because:Mr B[redacted] was suppose to call me yesterday per the business response in order to resolve the issue. I did not get a call, that is typical, I also left several messages for the supervisor Ms Ochoa and did not receive any response from her either.

Regards,

M[redacted]

Business

Response:

We understand you have not received a call from our adjuster yet today, we have spoken to W[redacted] directly and asked him to place the call ASAP. We did have a phone outage yesterday (attached)

Consumer

Response:

Review: 10971028

I am rejecting this response because: I did receive a call from Mr L[redacted] but he offered NO RESOLUTION, he reiterated that Alliance will only pay $245 of the $517 of the car rental invoice, obviously this is not acceptable. I was rear ended by their client and just want what is owed me which is the balance. I'm not sure why Mr L[redacted] called, he started the call by saying 'you requested a call', no I did not request just a call I requested resolution to my issue, I requested a total refund for my out of pocket expenses due to your clients negligence. I asked Mr L[redacted] if he called to tell me anything new and he said NO, I told him to have his supervisor call me and I hung up.

Regards,

M[redacted]

Review: May 28,2013 I was involved in an accident where I rear ended another vehicle and when I reported the accident a few days later I told the person recording the events of the claim that my car had to be towed from the scene and fluids were also leaking from the car it was not drivable .My claim was handled by Humberto Ayala from the start it was difficult to reach Humberto about my claim I would leave message after message with no reply. a week or so went by and I request to speak to someone over Humberto because he was rude and unprofessional and was forwarded to talk to the supervisor Abraham where he then told me that a supplement in the amount of 1132.61 would be issued for bumper damage. I took that supplement over to the body shop where I was informed that there was more damage then what the supplement was for and to call insurance company for an adjuster to come out again. After leaving several unanswered messages and very little contact with Humberto I was given the number directly with the company who handles the actually gong out to inspect cars for repair to find out that my case was closed and that the damage to the car was not related to the accident I found this out in July the week between July 15-19 2013 over a month a half after the accident. I was in contact with Professionals claims regarding other damages to the car and was told to call my adjuster Humberto. When I called Humberto July 22,2013 call the operator for them had to personally call him to get on the phone for him to be rude and not understanding that it has almost been 2 months and my car has not be repaired to the condition before the accident. As a consumer and the insure e he was very not understanding to answering how long do the have to rectify insurances claims. It has been almost 2 months and my car is not repaired to the original condition before the accidentDesired Settlement: I have been insured with Alliance for some time now and this was my first my fault accident I want my premiums refunded to me from the start this has been a horrible experience I have been depressed I have 2 kids and no means of transportation and it seems as if Alliance is to busy to expedite and get my claim closed.I have been a loyal customer and to receive such poor service from my own insurance adjuster Humberto Ayala at ###-###-#### my insurance premium is 124.18 monthly.

Business

Response:

Please be advised that currently at this time, your claim is in our special investigative unit department and is being investigated further.

Review: I was hit by a red light runner/hit and run on 1/12 shortly after 4 am on my way to work. It is 1/21 and we are still waiting to hear back from Alliance United regarding the repairs. The hit and run driver is insured by Alliance United. Police were able to track him down because his license plate was found at the scene of the accident. His insurance company is to pay for the repairs. First we find out teh max his policy will pay out is $5000. How is that possible? Most insurances are $50000. Alliance United sent an adjuster to our house on 1/17. He was rude and completely unprofessional. It is 1/21 and we still ahven't heard from Alliance United regarding the repairs and adjuster's estimate. We checked at the estimate has been sent to the claims lady ([redacted]). But [redacted] is not picking up her phone, must be screening her phone calls. I and my daughters have called Alliance United and when connected to [redacted] via another agent, [redacted] picks up immediately. This was the ONLY car in our family and I need to get to work. Alliance United has not authorized a car rental due to the $5000 max on the policy.Desired Settlement: Allaince United to call me back with estimate ASAP.Alliance United to PAY for ALL damages to Toyota Camry, even if it's above $5000 plus car rental, medical bills, and lost time at work.

Business

Response:

Kindly provide your claim number so we may respond accordingly.

Review: * Good Faith Act *August 26, 2014 I purchased a auto policy from "Green Light Auto",[redacted]., Whittier, Ca. [DBA], ALLIANCE UNITED INSURANCE SERVICES, CAMARILLO, CALIFORNIA. Amount requested from agent was $160.00 paid in full with schedule payments of $53.36 per month starting on Sept.26, 2014. On Sept.26,2014 "Green Light Auto" requested $87.00 due to being UNDERINSURED and for a few more dollars they can double my coverage, my schedule payments are $60.62 beginning Nov.25, 2015 which I authorized. Nov.28, 2014, $67.67 was withdrawn from my personal bank account which I had no knowledge of. On Dec.03, 2014 another $67.67 was deducted from my bank account without authorization. Our agreement was $60.62 per month, NOT $67.67! Green Light Auto charged me $30.00 to write the policy on August 26, 2014 which was not explained only to be told that I was underinsured ! I was charged AGAIN an additional $30.00 to re-write my policy for the correct coverage ! I have made numerous calls to Green Light Auto beginning Dec.03, Dec.04, Dec.17, and Dec.23, 2014. Dec.04, 2014 I was asked to FAX my proof to Grace@###-###-#### c/o Alliance United. On Dec.23, 2014 I FAXED 13 pages of proof again to Grace and to this date of Jan.06, 2015 have not heard from Grace regarding this matter. On Dec.23, 2014 @17:31 I received a call from [redacted] @ Alliance insulting my integrity. [redacted] said she reviewed my FAX and according to [redacted] there is nothing wrong and the deductions from my account were right. [redacted] told me she was going to send my FAXES over to accounting dept. for review. Alliance United Insurance Services unlawfully withdrew $165.34 which caused my bank account " INSUFFICIENT FUNDS " to be charged to my account in the amount of $35.00 ea.@ 3X's = $105.00 for a total amount of $270.34 + misc. fees, faxing @ Staples @ $1.59 X's 13 pages, fuel, and parking fees. A grand total in the amount of $300.34 should be returned to my bank account. What about suffering & pain ? Is there a charge as well?Desired Settlement: I would like to have all the monies returned to my bank account or have Alliance United Insurance Services mail me a valid check for the amount in question, $300.34 .

Business

Response:

Our Customer Service Department spoke with you on 1/9/2015 and advised you elected to make payments on your policy by electronic funds transfer. Customer Service explained a withdrawal was scheduled 11/26/2014 in the amount of $67.67 and you also made a check payment in the amount of $60.62. A stop payment was placed by you for payments to our company which means the next scheduled payment will be returned. To avoid cancellation you will need to submit a payment before the due date of 1/26/2015.If you have any further questions please contact our Customer Service Department.

Business

Response:

The payment made on 11/25/14 was an online bank payment in the amount of $60.62 check#82279570b. On 11/26/14 Alliance United attempted to debit the scheduled payment in the amount of $67.67 and payment was rejected. Our bank sent it through a 2nd time on 12/3/14 and payment was debited from your account. I will be placing in the mail today a copy of the returned items report from our bank which shows the payment on 11/26/14 was returned. If you have further questions after reviewing this report please contact our office.

Consumer

Response:

Review: 10370189

I am rejecting this response because:STOP the games, your company took my money out from my bank and caused me to go into N S F and additional charges and FEES were charged against my account ! ! !

Regards,

Either way it was NOT a scheduled payment nor was the amount correct!BOTTOM LINE ... Payment was received, $ 60.62 and additional monies was W I T H D R A W N !

Review: I have been trying to contact my adjuster for the past week and half to get an update status on my claim but have not receive a call back by her or the supervisor nor the manager. Call center reps have even sent emails notifiying my adjuster I've called.trusting that is what they did. I've called every day leaving voice mails and still havnt heard anything. I just want to be aknowledged and informed about whats going on with my car. I have no clue if it's going to be repaired or totaled out? I can't get answered nor help and being transferred and told the same thing everyday call.Desired Settlement: I want someone to contact me and inform me on the update of my claim.

Business

Response:

Kindly provide your claim number.

Consumer

Response:

In response to your message my Claim number is #G1[redacted]69

Thank you,

[redacted]

Review: I was involved in a car accident where the other driver was at fault in December 2014. It is now March and this company refuses to discuss the progress of the claim with either myself or my insurance company. The party involved was driving on a suspended license and Alliance United need only let us know if she was an authorized driver on her fathers policy. What is the holdup? I got 1 call from the company a month and a half after the accident took place. I have not had any return calls since. It is baffling to me as to why this company refuses to deal with my claim. Pooooooor customer service. It is very discouraging when the whole company including the supervisor is stonewalling you. Who likes to drive around with a damaged vehicle. I see a law suit in the future.Desired Settlement: I want my car fixed! I will go on the Revdex.com and complain each week until I get a resolution.

Business

Response:

Regretfully we are unable to provide any coverage for this loss, please see attached..

Consumer

Response:

Review: 9959759

I am rejecting this response because: This letter is very vague, and does not answer the question as to whether or not the driver of the vehicle was an authorized driver on the policy. It only states that there was no evidence of coverage, which if she was covered would have been plain as day once they read the policy so why would it take 3 months to find the answer. Even my policy showes all authorized drivers. I find it totally rediculous, the ambiguity of this companies practices. My own insurance company will now not pay for the damages since there is no direct evidence of coverage for the driver who hit me. I will be consulting my attorney to determine the best course of action for this case. I hope that in the future United Alliance showes a little more decorum in the way they address claims against their company. Being non-responsive, from the supervisor down to the claims adjuster is just not the way to do business. Outgoing message states they will get back to you within 24 hours. I was lucky to get a response in 2 weeks the first time around and that was the last time, after numerous attempts to speak to someone. I finally heard from the adjuster assigned to my claim after filing a complaint with the Revdex.com and was told there were no messages from me. Honesty is certainly not something this company practices when dealing with claimants and don't even get me started on the demeaning responses to simple questions being handled when someone is able to speak to a claims adjuster.

On a positive note, I do have to say the girls handling the phones are very friendly.

Regards,

Rita Melvin

Business

Response:

We have advised you of our position. We understand you will be pursuing your damages with your own carrier.

Review: Very Rude unporfessional never answer the phone and never return phone calls.Claim that the hospital overcharged there service for care provided and that there not responsible to cover any expenses.The claims department will give a lowball offer nowing you cant pay out of pocket for the remainder of the hospital bills.This is a scam of a Insurance company and only want to humilliate you into accepting their settlement offer. Only out to take peoples money and not wanting to cover hopital bills for injuries not even half the expenses.Who is scaming who medical providers or the insurance company ?Desired Settlement: Would like the medical bill payed for the emergency visit and a resonable offer for my injury, humilliation and stress for their liability as a insurance company.

Business

Response:

We understand you have accepted our offer to settle.

Review: My car Was hit by victoria C[redacted] on October 6, 2015... I called my insurance and her Insurance Alliance united insurance and made a claim... The claim number from Alliance Insurance is 279306.. After that Alliance Insurance said that they were going to send someone to come see the car. So after 20 days on October 26 2015 G[redacted] from the company Kemper Services came to look at the car. He said the the damage is 4,200.54 and that all we had to do is wait for a call. Today November 17, 2015 I have not heard from anyone and I also have been calling there is no answer and after leaving voicemails there is no call backsDesired Settlement: I would like them to contact me and repair my car as soon as possible.

Business

Response:

we have asked our assigned adjuster G[redacted] call you at once.

Consumer

Response:

Review: 10956518

I am rejecting this response because:After a long wait finally they called me but unfortunately just to say:you should consider calling your own insurance to repair your car!! because they have not contacted the person that crashed my car so the case maybe could be dismissed!! How is that possible the only thing I'm asking is this insurance repair my car as soon as possible.

Regards,

M[redacted]

Wn

Ly

Business

Response:

We have advised you, NO coverage can be extended at this time.

Review: Claim G232438 On 6/5/2015, I was rear-ended in my vehicle. My wife is suffering with pain to her back and shoulder. The next day she did go to the seek medical attention. Alliance United Insurance agent Corey Dickson advised us that there were problems because they could not get in touch with the guy that rear-ended us who has the insurance with Alliance United. He said he needed to his side of the accident. Because they were unable to contact the him that they are unable to do anything with the claim. I received two letters from them saying they received my claim and the other letter states there is a problem contacting the other party. I do not feel that I should have to pay the medical out of my pocket for something that is clearly the other vehicles fault for rear-ending me. Alliance United claims they cannot contact the other party but on 11-10-2015 they sold him a new policy, doesn't sound like they are trying very hard to contact him because he contacted them with the payment and far as I know was not asked to respond to the claim against him.Looks like they are more interested in selling insurance but not responding to claims against themDesired Settlement: Respond to the claim and offer a settlement

Business

Response:

Our efforts to reach our insured continue. You spoke directly to our adjuster Cory Dixon today and he explained we are working to resolve this issue. Please understand we are unable to provide coverage under our

insured’s policy unless there has been full compliance with all terms of our

insured’s policy, including our insured's cooperation in obtaining the facts of the loss from our insured. Although California statutes prevent us from releasing our

insured’s personal information to anyone, we are able to advise you, that for

this loss there has not been full compliance with all terms of this policy and

as such, no coverage can be extended for the above referenced loss, at this time. We will continue in our attempt to reach our insured to confirm the facts of the loss.

Consumer

Response:

Review: 10949841

I am rejecting this response because:

You claim you cannot contact your insured driver but just sold him a new policy 3 days ago. Also under the California Fair Settlement Practices Section 2695.7(c) you have to notify me in writing every 30 days if more time is needed and the last writing was dated 9-17-2015 as of 11-13-2015 I have not received any written notice.Why would the insured be sold a new policy when you claim he has not contacted you which Corey Dickson said he is violating his policy that the insured signed.

Regards,

G[redacted]

Review: Poor Customer Service Never called back on expense owed by the Insurance Company.Called four times Only to get voice mail...Never returned my call.Tried to speak to a supervisor..Got only voice mail..preferred communication of this COMPANY..Took over 4 months and no calls..Thank You Alliance United Insurance Company for being the worse.Desired Settlement: Send my money for my claim..

Business

Response:

Kindly provide your claim number so we may respond accordingly.

Business

Response:

Dear Mr. H[redacted]On June 30, 2015 AT 9:35AM We spoke to you for 4 minutes and 40 seconds. This is the only call we have received from you at the number provided ###-###-####. We paid your carrier CLAIM#: [redacted]0101021COMPANY: GEICOREPAIRS: $2,344.26DEDUCTIBLE $500.00TOTAL $2,844.26+ $337.54 for rental

Consumer

Response:

Review: 10719560

I am rejecting this response because:Today 10/06/2015 I received a letter from [redacted] Accreditation Assistant/Complain Evaluation Officer From, Alliance United Insurance that stated:We paid your carrier CLAIM #0425115830101021 COMPANY GEICOREPAIRS;$2,344.26DEDUCTIBLE $500.00????L 42844.26+ #337.54 for rentalTue, Oct 6, 2015 at 12:21 PMAfter receiving this letter I called my insurance company and spoke with Micheal Keahl 858 5135850 and he stated that he had spoke with Denise at Alliance United Insurance 800 508 5833 ext 6150 this AM. She told him that she would process the claim as of today 10/06/2015 for payment.

Regards,

David Hutchins

Review: I was involved in a hit in run on May 15,2015..Ive called this company many times left messages and NO ONE ever calls me back .. I Finally get a letter on July 25,2015 saying they need more time because they want to talk to the girl that hit me(REALLY she didn't stay when she hit me What makes u think she is going to call u back).. So I Finally get a hold of the Claims Representative J[redacted] and he tells me that they are going to send me a check so I can go fix my car and that they were going to mail it off on Friday July 31 I NEVER received it so I call Back and talk to a Supervisor I believe her name is F[redacted] and she tells me a check was never sent and that she was going to send a Urgent Email to Jose I call for several days and still no answer . So I talked to another lady there she said the check was sent to the lady that hit me (Seriously PISSED OFF at this point ) . I call the next day and I talked to Jose he said the check was mailed to MY ADDRESS On Friday August 14......It is NOW the 20th and still no check ..... Ive had the insurance for 13 years and I have NEVER used them and they do this to me ..I JUST WANNA FIX MY CARDesired Settlement: I just want the check to fix my car. I have Uninsured Motorist , I was told this was good to have just in case a person hit and ran my car .and this is what I get.....

Review: One of Alliance insurance customers bumped my car (and 4 others) as it was parked. I filed a claim with the insurance and got assigned a claim adjuster. I gave him a call and about 3 days after I left a message he got back to me and send a damage inspector out. there was about 2000 in damage to my car. After this was all done the claim adjuster said it might take a while to figure everything out (i understood that, since there were so many cars). I give him a couple months and call him back to get an update. he never returned any of my calls until I talk to a supervisor. after talking to the supervisor he picked up on the first ring. He still says he needs more time. In the mail I also got a couple of letters saying they need more time. its been a year since I filed the claim. I left a message last week and about 3 days later I got another letter saying he needs more time. So I know he is getting my messages, but choosing not to return them. All I want is an update and they avoid me. I also left a couple emails and they have not responded to thoseDesired Settlement: I just would like a call, or a new claim adjuster to keep me updated

Business

Response:

Please provide your claim numb er so we may respond accordingly.

Business

Response:

Please be advised that we have a property damage limits issue and will need to secure all bills from all involved parties prior to extending our pro-rata offers.

Consumer

Response:

Review: 10627243

I am rejecting this response because:

I am recieving a generic message after waiting a year for any type of human contact. I have never recieved an update, email or Phone call. This is ridiculous, if every accident takes as much time to resolve as this one I can't fathom how the Revdex.com even wastes time with their "business"Regards,

M[redacted]

Review: I was in an accident monday March 9th.my vehicle was damaged .I been trying to get a hold of them for 2 weeks I leave voice mails I call daily and no respond.Desired Settlement: I just want my vehicle repaired.

Business

Response:

Our records reveal you spoke to the handling adjuster on 3/25/2015 9:20:29 AM.

Review: It has been 2 months since I was rear ended at a red light by one of their insured drivers, I've placed about 100 unanswered calls to the claims adjuster ([redacted]) and she wont call back. When I call their customer service i'm told that their adjuster is busy with a customer and will call me back (Obviously this never happens). Their customer service has told me if they aren't able to reach the insured driver that hit me, they will deny my claim. This is ridiculousDesired Settlement: I would like them to finally accept my claim and responsibility for their driver that rear ended me, so I can finally get my car fixed.

Business

Response:

Dear Mr. [redacted],We have asked your adjuster [redacted] to call you asap at the following numbers:Home: ###-###-####Cell: ###-###-#######-###-####

Review: Hi, my name is [redacted] I am complaining about alliance united insurance company for the reason that my wife had an accident nothing serious, we submit the claim, and what they evaluated they denied my claim and they dont want to pay me and the other party, I have fullcoverage and we both parties have the same insurance company, the insurance told the other party that we dont have an active insurance when evrry month they withraw money from my bank account, the insurance are lieing to both parties please help they dont want to do anything for both parties wich we have the same insurance company, Alliance United Insurance.They insurance said to me they were not able to find coverege under my policy,and the other party, he was told that I dont have and active insurance wich I do. Please helpDesired Settlement: I demand them to fixe my truck because that is why I am paying full coverege and my insurance has to fixe it.

Business

Response:

Your policy specifically excludes business use of your vehicle. Your vehicle was being used for business use when the loss occurred. We are unable to provide coverage for the insured vehicle. In regards to the liability aspect of this claim;

We have completed our investigation into the facts of this automobile accident. We have been unable to find any legal liability on your part. Our decision is based upon that the claimant vehicle operator made an unsafe pass and collided into your vehicle.

Therefore, we are unable to pay for any damages the claimant sustained as a result of this accident. Our investigation was based upon information presently available to us. Should you know of any additional facts, documents or information that you feel we have not considered in reaching our decision we invite you to provide these to us. Please be assured that any additional documents and factual evidence will be carefully considered.

Business

Response:

We are in receipt of your complaint. Our investigation revealed your vehicle was being used for business purposes at the time of the loss. You may contact your adjuster and provide documentation to support your statement, if you wish.

Consumer

Response:

Review: 10080271

I am rejecting this response because:

Thank you, and I will, but like I said before, and I told the insurance, my wife wasnt using the car for work at the time of the accident, and like I said, it was a favor she does during the week days and she works only weekends, now the insurance dont want to do anything, and they want to see it like that and they dont want to help. The other person told me that the insurance is not going to cover anithing bout his car because I didnt have insurance, but they are withrawing money from my account every month, and both parties have the same insurance, they just want to keep the money for them. After what I told you, what should I do? The insurance is lieing to us, both parties involved in the accident.

Regards,

Review: My wife was rear ended by an individual insured by alliance. Our vehicle is totaled and my wife is in agonizing pain (including broken/fractured clavicle). I contacted alliance and filed a claim. That same day an adjuster contacted me and was of no help. She told me the case in under coverage investigation. Now it is not complicated to check if he's insured by them. She then told me shell contact me in a week or so which is nonsense.They need to promptly provide a vehicle for her and asess the damage and fix or replace our vehicle so we can move on with our life. Never had an insurance company handle such a severe incident like this in such disregard and unprofessionalism, not including the dozens of other customers that have left complaints as well. My wife is traumatized mentally and physicaly disabled of taking care of our daughter. Thanks for nothingDesired Settlement: Me and my wife would be deeply appreciative if this inurance company could replace our vhicle if deemed totaled or fix the damage which will well exceed 3/4 of the vehicles value. Not including the mental and physical problems and complications my wife is suffering from. Any act on their part would be wonderful and would help our life get back on track. Thankyou

Business

Response:

Unfortunately, and pursuant to our letters dated June 17 and 19, 2013 as well as telephonic messages left, there is a coverage issue that exists. We are currently investigating coverage and will notify you in writing of our final decision.

We again ask you to mitigate your damages through your own insurer for immediate resolution. We will continue to keep you updated with status.

Please contact your file adjuster [redacted] at ###-###-#### if you should have any questions.

Review: I was completely stopped in traffic when a driver insured by this company crashed into my vehicle. The incident happened almost a month ago and the company still has not done a formal statement with their client.Desired Settlement: I would like them to complete the statement from their insured client. take liability and ultimately pay my insurance company.

Business

Response:

Alliance United Insurance Company is in receipt of the Revdex.com complaint filed by this consumer, on June 14, 2013, wherein he states that Alliance United Insurance Company caused an undue delay in handling the claim.

Review: On 6/17/2015, my vehicle was hit by another covered by Alliance United Ins Co ("AU"), Camarillo, CA. I called and filed a claim: G22[redacted]3. This company only works with Mega Appraisers ("MA") and it took over a week to get them out to do their appraisal. Their rep (J**) spent 30 seconds maximum walking around taking pictures. He didn't open the trunk to check for damage/alignment issues, he didn't look under the vehicle for shock absorber damage, and didn't even see the lid damage until I pointed it out to him. J** was very incompetent and his inspection was a joke. After AU received MA's estimate, they offered us a paltry $404.69. Their estimate based this low figure on only "repairing" my bumper, which has several holes clear through to the other side, and also to have another company (Ding Pros) "rebend" my trunk lid instead of repairing it properly. The amount they offered won't even cover the cost of a new bumper, let alone prep work, painting, finishing, and installation. To see how far they were off, I took my car to a local shop, Amato's Autobody ("AA"), where I had other vehicles worked on in the past, and was happy with their work. AA's inspection was very thorough, and they clearly explained everything that had to be done to restore my vehicle to pre-collision condition. They estimated apx $2,212.08 for this repair. After speaking with my adjuster (Wendy) and explaining why AU's offer was unacceptable, she asked me to provided a copy of AA's estimate and said she would send my claim to another department for another review. I sent her AA's estimate along with details of why their initial offer was unacceptable. Wendy never acknowledged receipt of this email/estimate, and I never received a reply. A couple more weeks passed without a single call/email and then we received a settlement letter and check in the mail, in the amount of $404.69, no change from their initial offer. Their letter states that if my repair company requires additional repairs not covered in MA's estimate, that they will handle this directly. This is COMPLETELY INNACURATE as AA's told me that they WILL NOT work with AU, and it even states that on their estimate. I have AU telling me that they will pay more for the estimate, but ONLY if my repair shop contacts them directly and ONLY to them directly...and I have my repair shop telling me that they will NOT work with this insurance company as they have been 'blacklisted' because of their poor business practices. I have placed numerous phone calls to the assigned adjuster (Wendy Wong x:3538) and her supervisor (Christy x:3632) and NEVER once has either of them answered a live call. Of the many calls I placed, I've only received ONE callback early on, and nothing since. To my email, I never received a reply. Now, over a month later, this is still not resolved. This entire time has been filled with delays and non-responses. Why is Alliance so willing to "pay" my repair shop directly, but not to me?Desired Settlement: Alliance United should PAY for the proper and complete repair of my vehicle, which includes a NEW bumper cover and the trunk lid repair, which amounts to $2,212 at my local repair shop. Their small offer, which would barely pay for some quick, shoddy bondo patch is completely UNACCEPTABLE. If this is not resolved soon, I have no problem taking this to small claims court. I am retired and have plenty of time to make this happen.

Business

Response:

If you wish to repair your vehicle, take it to the shop of your choice and authorize teardown and repairs. We will work directly with the shop of your choice to get an agreed cost of repairs.We are happy to work directly with your shop to attain an agreed price. Original estimates are based upon a visual inspection and nothing more.We will not know the true cost of repairs until your vehicle is in the shop and torn down.We spoke to Al at Amato's Autobody and we reached and agreement on rates, but did not agree with his judgment.Our appraiser has called you on 07/24/2015 at 9:57am, 4:29pm & 07/27/2015 at 9:20am to resolve this issue with no return call from you.

Consumer

Response:

Review: 10730828I am rejecting Alliance United's response because: