Alliance United Insurance

Review: My vechicle was involved in an accident on Oct. 7, 2013. It was the other driver's fault and she was issued a ticket also. My insurance company has tried to contact Alliance United several times a day and have not recieved a phone call back. Finally I received a phone call on Oct 11 at 5:30pm. The claims representative said that it will was his drivers fault and that they would pay for repairs. On Oct. 17 I took my vechicle to get an Estimate at lunch time. They have forwarded an email and Pictures to Alliance but of course no one has returen their phone call or mine. I have called at least 4 to 5 times and still have not heard back from them.They say they will get back with you with in 24 hours on their recording system and I still have not heard back from them. Then to top it off they are saying I will have to pay for my rent a car out of my pocket and be reimburse. My thing is I do not have the money for a rent a car daily and if they take this long to answer calls what does that tell you how long I would be reimbursed. I am a single mom and I do not have that type of money to be spending daily.Why is it taking so long to get my truck fixed and for the Claims Representative to call either my insurance company or I back!!Desired Settlement: For Alliance United to return calls back so I can get my vechicle fixed. Also for them to pay for the rent a car.

Business

Response:

We are in receipt of the Revdex.com complaint filed by [redacted] on October 21, 2013, with regard to the above referenced accident of October 7, 2013. Below is a summary of our claim handling.

Review: On 7/13/13 I bought car insurance from [redacted] insurance svcs an agent for Alliance united insurance company for total of $701 and I paid it in full. A month later,I received a letter from Alliance asking for 12 units from college because I got a discount for good student. I sent in good faith 7 units unofficial transcript to show I am a good student. They rejected my units and they increase the insurance by $110.99. I went back to agent Alicia with my dad and told her that there was no mentioning of any discounts when I signed the contract; she admit that she did not mention any discounts and she is disappointed with Alliance for such request when the deal has no discounts; she promised to talk to her company and resolve the issue; she took nine units official transcript from me to strengthen her position. She called us back and said that she failed to take out the increase and she is sorry.I filed a complaint similar to this one with department of insurance. The response from Alliance was copying my file and sent it to me and repeated that I failed to provide 12 units.On 9/28/13 I emailed back [redacted] the SR. Quality Assurance specialist who sent the copy of my file telling her that my complaint is about that I took the deal without any mentioning to any discounts and the transcript that I sent them was just good faith to show I am a good student; and I am now enrolled in 13 units would I get more discount. Until this moment, Ms Sr. Quality specialist did not respond to my email. Sir/Madam, my complaint is about un ethical practices by this company; I was a victim of a game between the agent; who I should trust. Changing the contract to get more money was un ethical. I believe as the agent who sold me the insurance that there was no discounts given from the beginning and there was no merits for increase except greed. ThankDesired Settlement: 1. Cancellation of increase and let the deal as signed on 7/13/20132. Cancel the insurance and refund all my money because of un justified increase by Alliance

Business

Response:

The broker is required to follow company guidelines and should not have given the good student discount without proper documentation. I understand you provided the transcript showing 9 units in good faith however this still does not meet our guidelines. If the requirements have not been met we cannot give the discount to one person and not do the same for everyone. In your complaint you asked if you were taking 13 units would you get the discount. If your GPA was 3.0 or higher and you were taking 12 units or more, yes you would receive the discount. If you wish to cancel this policy please submit a signed written request. The policy will be cancelled prorate the day after post mark or the day after received. Please contact your broker if you need assistance.

Business

Response:

We have contacted the broker to discuss the increase in premium due to the removal of the good student discount. Unfortunately, we were not able to resolve this matter to your satisfaction. The broker stated they explained why you did not qualify for the discount and apologized for the misunderstanding. The broker offered to quote coverage with another company as they may offer a lower premium and you refused. The increase in premium cannot be waived and the policy change will remain.

Consumer

Response:

Review: 9752909

I am rejecting this response because: The broker is not telling the truth and what the broker said never happened. Now, I know that the broker is part of this game to lure customers to buy insurance; then , play the discount scam. I still have the right to further complain to other agencies or contact a lawyer for further legal actions and seek help from experts on insurance fraud.

Regards,

Review: Claim# 176219

I was in a car accident in December and this was the agency responsible for the person that hit me I filed and resolved claims with my agency and this agency is refusing to settle with me or return calls to me or my insurance.Desired Settlement: I want them to fulfill their obligations and pay me the deductible and car rental costs that are due to me as this accident was their clients fault as already founded by me reps

Business

Response:

Based upon the information we have received to date, including our insured's statement, this loss appears to be your fault.

If you have any additional information you would like us to consider please contact the handling adjuster Chad Newcomer at ###-###-#### X6534.

Business

Response:

Regretfully, our investigation revealed you were at fault for this loss.

Consumer

Response:

Review: 9987484

I am rejecting this response because: you investigation was fraudulent and there was no due diligence on your part, you never returned phone calls and your client was at fault whether you want to admit it or not.

Regards,

Review: Claim #208686Adjustor: [redacted] Manager: [redacted] Department Manager: [redacted] I have reached out numerous times since I was rear ended on 8/14/14 by a policy holder of Alliance. In early Sept, I spoke with [redacted], and she told me they are accepting full responsiblity. She informed me that paperwork and check was sent to the wrong address, and a stop payment had to be done before they reissued another check. I have not heard from her since. My insurance company and body shop have left messages as well with no luck.Desired Settlement: To pay for the damages to my vehicle caused by your policyholder.

Business

Response:

We have reissued payment to you as we understand you had not received our original payment. If the shop feels that your vehicle might require additional repairs not contained in the estimate, please have the shop contact the appraiser directly to authorize these additional repairs. A settlement draft in the amount of $419.40 was issued to you are the address we have on file. Please note that the settlement draft is for the amount of repairs less any depreciation (if applicable). Depreciation is taken on parts that do not last the entire life of the vehicle.

Review: A person insured by this company rear ended my new 2014 vehicle (not even one week since I bought it). Called, got a claimed, sent me to get an estimate. So I thought things were going to go smoothly. After the estimate, no one has contacted me. I have called several times to talk to adjuster, but no answer, just voicemail. Talked to others said, they will relay the message, and still nothing. WORST SERVICE EVER!!!!! Worst part is before the estimate, they couldn't locate the other driver that hit me. I just want my new car fixed.Attitude of adjuster is out of the world. Very rude. Tells me to sue their company if I am unhappy and also pushes me to go through my insurance even though fault is their drivers. Very poor service.Desired Settlement: - I want insurance company to discuss with me claim process quickly.- It should be time bound process.- They should repair my car as quickly as possible.- They should keep in touch with me and explain me next steps.- They should talk to me nicely and not rudely as if it is my fault that their insured hit me.- Investigation can not go on for months.- Need my car sit replaced. They are not even speaking to us properly.- Stop giving me advise to go thorugh my insurance.

Business

Response:

Being involved in a collision can be a frustrating experience.Our records indicate our insured has not cooperated with our investigation.In addition, it appears you would not allow us to take your statement.As such, our investigation remains open until all all parties agree to cooperate.

Business

Response:

Please provide your claim number so we may respond accordingly.

Consumer

Response:

Review: 10268062

I am rejecting this response because:

Review: Insurance is failing to send a supplementary payment to body shop for work completed, apparently due to negligence in record keeping. This is evidenced by one adjuster leaving me a voicemail containing another client's information, sending records to the body shop that indicate I am driving a Toyota Corolla when I drive a Camry, and also mailing one payment to the body shop with "APT 112" in the address, which is obviously a hybridization of my home address and the body shop address. Alliance United has been urged with multiple voicemails to stop payment on the Supplement #1 check (for ~$1600) because it has not been received, and to reissue another check and send it by courier. They've also been asked about rental car reimbursement, and although Alliance United has not officially declined either, they simply fail to return calls or to be transparent about their practices. Combined with the privacy violations I have observed, I have no reason to trust this company. My car has been at the body shop since June 16th, 2015.Desired Settlement: Deliver the check for Supplement #1 (~$1600) to Arnold's Body Shop and deliver a check to me (Justin Reinhart) with rental car reimbursement for each day my car has been in the body shop. (Since June 16th).

Business

Response:

We did reissue the supplement payment on July 2, 2015.A copy is attached.

Review: I filed a claim through this insurance company and for the past 42 days have been given the worst possible experience. The claims adjuster was unorganized and incompetent. I had to investigate my own claim and find out who completed an estimate, it took 4 weeks, FOUR WEEKS to receive an estimate and for them to tell me that they are declaring my car a total loss, on a vehicle that had been in there possession the entire time. I have called my adjuster,s manager, and his managers manager and have only gotten primarily to step 2 in the whole process, now over a month later. It took 37 days to get my claim assigned to a Total loss adjuster and once they finally re-assigned the case, the claims adjuster called me and asked if I knew how many miles were on my car, for a car that they have had for the last month and a half! Seriously????? What do I pay you people for, if I dont call and follow up, I wont get any movement with my claim. Still have not received any correspondence regarding my claim and have contacted them over 50 times. Til this day, I am still waiting to receive a call back from the Total loss adjuster. Don't really understand what the point of paying for insurance if this is the hassle I have to go through to get my car fixed or totaled out. Never will do business with the company again! They are procrastinators and completely unprofessional. Don't waste your time or money on them.Desired Settlement: Would just like to complete my claim, I think I have been more than patient and would like to be compensated somehow for my patience. But being that I havent even been able to get my claim resolved, I won't hold my breath for that either.

Business

Response:

Dear L[redacted] , Regarding your claim number 27[redacted]0. Our records indicate we received notice of loss on August 31, 2015 at 7:25pm. We obtained your statement on September 2, 2015. You told us you were unable to maintain control of your vehicle. We were told you abandon your vehicle at the scene of the collision and the police had to tow your vehicle to an impound. We hired an independent towing company to pick up your vehicle from the tow-yard.We ordered an independent appraiser see your vehicle as soon as possible the same day. We explained this to you on September 15, 2015. We were notified by the independent appraiser the assignment was completed on September 16, 2015. We reviewed the estimate of repairs and ordered an evaluation of your vehicle by an independent firm Audatex. They provided your vehicle actual cash value. We called you on September 25, 2015. As you can see there are many parties involved in the settlement of a total loss vehicle. We cannot control or dictate the movement of non-employees or independents. Our total loss adjuster spoke to you directly on October 13, 2015 and explained the status of your total loss.

Review: I was rear ended in an auto accident, the responsible party has Alliance United as their auto insurance policy. The adjuster has not responded or made adequate attempts at processing this claim. The medical bill for my injuries are now being billed to me due to the failure of this insurance company to effectively handle or resolve this claim. I have not been provided any information by the adjuster on how to send my medical bills through to them to have it processed.Desired Settlement: The insurance company needs to handle the medical bill immediately and pay the medical office and send me an email to confirm the processing.

Business

Response:

Please return our two (2) calls to you if you seek the most current information available on your claim. We have already made you aware we have a coverage problem, we are not in a position to consider your claim at this time.

Business

Response:

We have advised you in writing that we are currently investigation a coverage issue. We are not able to consider your damages or demand at this time. We will advise you when our investigation is complete. You may return the handling adjusters calls to you if you wish the status of our investigation at any time.

Consumer

Response:

Review: 10839996

I am rejecting this response because:

Review: their insured hit my side mirror and it broke off and they cant get a hold of him so they denied my claimDesired Settlement: pay for the repairs which were $ 241.98

Business

Response:

We have been unable to locate your claim file.Kindly provide the claim number so we may respond accordingly.

Business

Response:

On September 3, 2015 we mailed a status of claim letter to you. it explains our investigation is incomplete as of this date as we have not been able to reach our insured to confirm the facts of the loss. Because we have been unable to reach our insured to confirm the facts of the loss and there has not been full compliance with all terms of our insured’s policy are unable to consider your damages at this time.

Consumer

Response:

Review: 10794935

I am rejecting this response because: I don't feel like I should be screwed because the person who hit me was out of compliance, had I known the cops would of been called for this accident. I don't like how Alliance United hasn't returned phone calls back to me or my insurance company

Regards,

T[redacted]