Alliance United Insurance

Review: My vechicle was involved in an accident on Oct. 7, 2013. It was the other driver's fault and she was issued a ticket also. My insurance company has tried to contact Alliance United several times a day and have not recieved a phone call back. Finally I received a phone call on Oct 11 at 5:30pm. The claims representative said that it will was his drivers fault and that they would pay for repairs. On Oct. 17 I took my vechicle to get an Estimate at lunch time. They have forwarded an email and Pictures to Alliance but of course no one has returen their phone call or mine. I have called at least 4 to 5 times and still have not heard back from them.They say they will get back with you with in 24 hours on their recording system and I still have not heard back from them. Then to top it off they are saying I will have to pay for my rent a car out of my pocket and be reimburse. My thing is I do not have the money for a rent a car daily and if they take this long to answer calls what does that tell you how long I would be reimbursed. I am a single mom and I do not have that type of money to be spending daily.Why is it taking so long to get my truck fixed and for the Claims Representative to call either my insurance company or I back!!Desired Settlement: For Alliance United to return calls back so I can get my vechicle fixed. Also for them to pay for the rent a car.

Business

Response:

We are in receipt of the Revdex.com complaint filed by [redacted] on October 21, 2013, with regard to the above referenced accident of October 7, 2013. Below is a summary of our claim handling.

Review: Accident took place a week ago on 9/4 on Figueroa St. and 168th St. Other party was hesitant of crossing roads and car was over the STOP sign and did not yield to my car driving southbound on Figueroa St., which has no STOP sign and has the right of way. Traffic collision report was filed by the LAPD after the accident occurred and other party acknowledged responsibility of the accident. Both my insurance company and I have tried to contact Alliance United about the accident to get their consent of liability and have repairs done, but both the agent in charge of the case and his boss has been avoiding both of our calls. A letter from Alliance United was received on 9/7 stating acknowledgement of the receipt of the claim from the person that hit me. My car is stored at my designated auto shop and I have received the estimate of the repair fee. During the accident I felt a slight pain around my back, and after a week the pain has increased slightly. After a week I haven't been able to 1) begin repairs for my car (estimated to take 20 days), 2) haven't been able to get a rental car for transportation (since other party hasn't assumed responsibility of rental coverage), 3) wasn't able to show to work for 1 day and more if needed to go to hospital, 4) auto shop will begin charging me for storage fee of car or will force me to tow my torn up car to my apartment. I have tried calling Alliance United approximately 20 times in the course of a week and left about 10 messages to Leslie Dorcely (Agent in charge Ext# 3830) and his boss Steven Schifter (Ext# 3879). Both my wife and I are both emotionally torn by the way we are treated by Alliance and that we can't get on with our livesDesired Settlement: I would like Alliance United to call me immediately to talk to me on how I can 1) begin repairs for my car with their liability 2) get checked up at the hospital regarding potential injuries from the accident 3) receive a rental car during the repairs.

Business

Response:

We are in receipt of the Revdex.com Complaint filed by [redacted] on September 10, 2013. Below, please find a summary of our claim handling.

A claim was reported to Alliance United on September 4, 2013 by [redacted] of AAA, the carrier for claimant, [redacted]. The claim was assigned to an adjuster, [redacted]. An acknowledgement letter was mailed to Mr. [redacted] acknowledging receipt of the claim.

Mr. [redacted] was able to contact our insured, [redacted], on September 11, 2013 and secure her statement. On this same date, Mr. [redacted] spoke with claimant, [redacted] and secured his statement. Mr. [redacted] stated that his property damage estimate was approximately $6,000.00. Mr. [redacted] responded by stating that he may wish to pursue his property damage claim through AAA as our insured’s policy limit may not be sufficient to cover all of his damages, including rental car expenses.

Liability was accepted on September 11, 2013, and on this same date Mr. [redacted] also spoke with the handling adjuster with AAA, [redacted] and advised that he has accepted liability for the accident. Ms. [redacted] stated she would contact her insured to discuss his options as to his property damage.

Mr. [redacted] spoke with Mr. [redacted] on September 19, 2013, wherein Mr. [redacted] stated that he is processing his property damage claim through his carrier, AAA.

At this time, we await a subrogation demand from AAA and we await the conclusion of treatment with regard to the bodily injury claim of Mr. Ishizaka. We also await documentation with regard to his loss of earnings claim.

Review: Failure to communicate the status of a claim against Alliance United insured customer. On May 6th an Alliance United Insurance customer had an accident which resulted in damage to my vehicle. Alliance United was contacted, an inspector hired by Alliance United performed an inspection the following week and submitted a report. Alliance United has contacted me once, a return phone call after I had left several voice messages to both the claims agent and a supervisor, in the ensuing month that has elapsed.Desired Settlement: Communication leading to resolution of the specified claim and improved customer service for all future claimants.

Business

Response:

I apologize if your customer service experience did not meet your expectations with Alliance United Insurance Company. After carefully reviewing this claim I see that it has been resolved. A vehicle estimate and payment was sent out June 18, 2013. Please feel free to contact your adjuster if you have any additional questions.

Review: Insurance is failing to send a supplementary payment to body shop for work completed, apparently due to negligence in record keeping. This is evidenced by one adjuster leaving me a voicemail containing another client's information, sending records to the body shop that indicate I am driving a Toyota Corolla when I drive a Camry, and also mailing one payment to the body shop with "APT 112" in the address, which is obviously a hybridization of my home address and the body shop address. Alliance United has been urged with multiple voicemails to stop payment on the Supplement #1 check (for ~$1600) because it has not been received, and to reissue another check and send it by courier. They've also been asked about rental car reimbursement, and although Alliance United has not officially declined either, they simply fail to return calls or to be transparent about their practices. Combined with the privacy violations I have observed, I have no reason to trust this company. My car has been at the body shop since June 16th, 2015.Desired Settlement: Deliver the check for Supplement #1 (~$1600) to Arnold's Body Shop and deliver a check to me (Justin Reinhart) with rental car reimbursement for each day my car has been in the body shop. (Since June 16th).

Business

Response:

We did reissue the supplement payment on July 2, 2015.A copy is attached.

Review: I was involved in an auto accident on 03/10/2014 of which I was am not the at fault. I put in my accident claim on the same day of the accident 03/10/2014. I received a call from a claims agent the following day and was told my car was going to be inspected the next day of which it was. For the next following (3) days I made several calls to the claims agent to check status of my claim and of the outcome of the inspection but never received a call. I then called the other party at fault insurance carrier and asked if they knew anything about the claim, they also sent an adjuster to inspect my car and the following day they told me my car was a total loss and that their member's policy does not have sufficient $ to cover my loss and it would be in my best interest to go through my insurance. I then called my insurance spoke to the claims agent and was surprised that he actually answered my call but only to find out that my case was forwarded to another person. I called that person, left a message and have not received a call from her and it's been over 24hrs. On her voicemail it says if I don't receive a call within 24hrs to contact her manager. My next step is to contact her manager. I feel I am getting the run around because no one wants to pay for my total loss.Desired Settlement: I don't want to have to pay my deductible as this accident was not my fault. I want my insurance to negotiate with the at fault party insurance carrier to buy/get me the exact replacement with the same or fewer miles on it because that is what I have insurance for, to put me back in the exact position I was before the accident. Plus pay for my car rental and towing bill. I do not want to take any money out of my pocket. I am not responsible for this accident

Business

Response:

Please provide your claim number so we may be able to assist you.

Consumer

Response:

Review: 9979077

I am rejecting this response because: nothing has been resolved yet. The insurance company is asking for my claim #.

My claim number is G[redacted]3

Review: A person insured by this company rear ended my new 2014 vehicle (not even one week since I bought it). Called, got a claimed, sent me to get an estimate. So I thought things were going to go smoothly. After the estimate, no one has contacted me. I have called several times to talk to adjuster, but no answer, just voicemail. Talked to others said, they will relay the message, and still nothing. WORST SERVICE EVER!!!!! Worst part is before the estimate, they couldn't locate the other driver that hit me. I just want my new car fixed.Attitude of adjuster is out of the world. Very rude. Tells me to sue their company if I am unhappy and also pushes me to go through my insurance even though fault is their drivers. Very poor service.Desired Settlement: - I want insurance company to discuss with me claim process quickly.- It should be time bound process.- They should repair my car as quickly as possible.- They should keep in touch with me and explain me next steps.- They should talk to me nicely and not rudely as if it is my fault that their insured hit me.- Investigation can not go on for months.- Need my car sit replaced. They are not even speaking to us properly.- Stop giving me advise to go thorugh my insurance.

Business

Response:

Being involved in a collision can be a frustrating experience.Our records indicate our insured has not cooperated with our investigation.In addition, it appears you would not allow us to take your statement.As such, our investigation remains open until all all parties agree to cooperate.

Business

Response:

Please provide your claim number so we may respond accordingly.

Consumer

Response:

Review: 10268062

I am rejecting this response because:

Review: their insured hit my side mirror and it broke off and they cant get a hold of him so they denied my claimDesired Settlement: pay for the repairs which were $ 241.98

Business

Response:

We have been unable to locate your claim file.Kindly provide the claim number so we may respond accordingly.

Business

Response:

On September 3, 2015 we mailed a status of claim letter to you. it explains our investigation is incomplete as of this date as we have not been able to reach our insured to confirm the facts of the loss. Because we have been unable to reach our insured to confirm the facts of the loss and there has not been full compliance with all terms of our insured’s policy are unable to consider your damages at this time.

Consumer

Response:

Review: 10794935

I am rejecting this response because: I don't feel like I should be screwed because the person who hit me was out of compliance, had I known the cops would of been called for this accident. I don't like how Alliance United hasn't returned phone calls back to me or my insurance company

Regards,

T[redacted]

Review: I was rear ended in an auto accident, the responsible party has Alliance United as their auto insurance policy. The adjuster has not responded or made adequate attempts at processing this claim. The medical bill for my injuries are now being billed to me due to the failure of this insurance company to effectively handle or resolve this claim. I have not been provided any information by the adjuster on how to send my medical bills through to them to have it processed.Desired Settlement: The insurance company needs to handle the medical bill immediately and pay the medical office and send me an email to confirm the processing.

Business

Response:

Please return our two (2) calls to you if you seek the most current information available on your claim. We have already made you aware we have a coverage problem, we are not in a position to consider your claim at this time.

Business

Response:

We have advised you in writing that we are currently investigation a coverage issue. We are not able to consider your damages or demand at this time. We will advise you when our investigation is complete. You may return the handling adjusters calls to you if you wish the status of our investigation at any time.

Consumer

Response:

Review: 10839996

I am rejecting this response because:

Review: I filed a claim through this insurance company and for the past 42 days have been given the worst possible experience. The claims adjuster was unorganized and incompetent. I had to investigate my own claim and find out who completed an estimate, it took 4 weeks, FOUR WEEKS to receive an estimate and for them to tell me that they are declaring my car a total loss, on a vehicle that had been in there possession the entire time. I have called my adjuster,s manager, and his managers manager and have only gotten primarily to step 2 in the whole process, now over a month later. It took 37 days to get my claim assigned to a Total loss adjuster and once they finally re-assigned the case, the claims adjuster called me and asked if I knew how many miles were on my car, for a car that they have had for the last month and a half! Seriously????? What do I pay you people for, if I dont call and follow up, I wont get any movement with my claim. Still have not received any correspondence regarding my claim and have contacted them over 50 times. Til this day, I am still waiting to receive a call back from the Total loss adjuster. Don't really understand what the point of paying for insurance if this is the hassle I have to go through to get my car fixed or totaled out. Never will do business with the company again! They are procrastinators and completely unprofessional. Don't waste your time or money on them.Desired Settlement: Would just like to complete my claim, I think I have been more than patient and would like to be compensated somehow for my patience. But being that I havent even been able to get my claim resolved, I won't hold my breath for that either.

Business

Response:

Dear L[redacted] , Regarding your claim number 27[redacted]0. Our records indicate we received notice of loss on August 31, 2015 at 7:25pm. We obtained your statement on September 2, 2015. You told us you were unable to maintain control of your vehicle. We were told you abandon your vehicle at the scene of the collision and the police had to tow your vehicle to an impound. We hired an independent towing company to pick up your vehicle from the tow-yard.We ordered an independent appraiser see your vehicle as soon as possible the same day. We explained this to you on September 15, 2015. We were notified by the independent appraiser the assignment was completed on September 16, 2015. We reviewed the estimate of repairs and ordered an evaluation of your vehicle by an independent firm Audatex. They provided your vehicle actual cash value. We called you on September 25, 2015. As you can see there are many parties involved in the settlement of a total loss vehicle. We cannot control or dictate the movement of non-employees or independents. Our total loss adjuster spoke to you directly on October 13, 2015 and explained the status of your total loss.