Allstate Insurance

Thank you for contacting our office regarding Mr*** concerns. Upon further review, it has been determined that the Kansas Insurance Department is actively investigating this same issue. Our records indicate that we will provide a formal response to the state by June 9, to
clarify our position regarding his concerns. The file number for this investigation is ***. We respectfully request that Mr*** contact the Kansas Insurance Department at (*** *** with any questions he might still have. It is our ultimate hope that Mr*** finds the pending resolution reached by the state to be a satisfactory one. Allstate Vehicle and Property Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr***. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above

Thank you for contacting our office regarding Mr*** concerns. Upon further review, it has been determined that the GA DOI is actively investigating this same issue. We will provide a formal response to the state on 7/7/to clarify our position regarding his concerns. The
file number for this investigation is ***. We respectfully request that Mr*** contact the GA DOI with any questions he might still have. It is our ultimate hope that Mr*** finds the resolution reached by the state to be a satisfactory one. Allstate Property & Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr***. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above

Complaint: 10886069I am rejecting this response because: They are claiming I owe the money for the last month I insured with them because I did not meet their criteria of insuring more than one vehicle which I never said that I would insure another vehicleI only have vehicle and can't afford that oneAlso that because I cancelled the direct pay out of my accountI contacted the Insurance agency on August the 4th to complain about them taking out of my account when I had only agreed for them to take that amount out for month and then it was supposed to be a monthWhy would I have switched insurance agencies when I paid *** monthlyI contacted them on the 4th and let them know I was unhappy with what they had doneAnd they were absolutely not to pull anything out of my bank the next month, that I was cancelling my policyI stand by I do not owe them anymoreThey are wrong and they know they are
Sincerely,
Wanda ***

Thank you for contacting our office regarding Mr*** concerns. Upon further review, it has been determined that the Illinois Department of Insurance is actively investigating this same issueThe file number for this investigation is IL15-14711. We respectfully request that Mr***
contact the Illinois Department of Insurance with any questions he might still have. It is our ultimate hope that Mr*** finds the pending resolution reached by the state to be a satisfactory oneAllstate Vehicle and Property Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr***. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above

Business response taken over the phone on 3/16/by Revdex.com staff (**)
Chris S*** 440-356-the owner of the business indicates the consumer came into their office on March 24, and again on March 29, and presented a Medical Mutual Insurance Card to be seen at the practiceUpon the
practice submitting the charges to the insurance carrier, the practice learned the insurance card presented was no longer a valid card and was rejected by the insurance carrier
This business is not a hospital but a private entity, and therefore possess the ability to refuse treatment to clients if they have outstanding account balancesMs*** was made aware of the approximately $250.00 outstanding balance on the day referenced in her complaint. Ms*** was told by the staff at the front desk she was mailed multiple bills they went without her attentionAt that time the staff requested payment but was more than willing to take a partial payment to allow her child to be seenMs*** declined
Business is offering Ms*** a settlement in the amount of $to take care of the outstanding balanceMs*** can make a lump sum payment or two payments of $made payable to the business
MrS*** has asked Ms*** to forward the payment(s) to the Revdex.com Euclid Ave4th Floor, Cleveland, Ohio Attention: Linda Land and reference complaint ID ***

Thank you for contacting our office regarding Ms***’s concerns. Upon further review, it has been determined that the Alabama DOI is actively investigating this same issue. Our records indicate that we will provide a formal response to the state on 11/2/to clarify our position
regarding her concerns. The file number for this investigation is ***. We respectfully request that Ms*** contact the Alabama DOI with any questions she might still have. It is our ultimate hope that Ms*** finds the resolution reached by the state to be a satisfactory one. Allstate Indemnity Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Ms*** Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** The business has agreed to meet with me to amicably resolve the issues.
Regards,
*** ***

Thank you for contacting our office regarding *** *** concerns. Upon further review, it has been determined that the Utah DOI is actively investigating this same issue. Our records indicate that we will provide a formal response to the state to clarify our position regarding
*** ***’s concerns. The file number for this investigation is file #***. We respectfully request that *** *** contact the Utah DOI with any questions they might still have. It is our ultimate hope that *** *** finds the resolution reached by the state to be a satisfactory one. Allstate Property & Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused *** ***. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above

Complaint: ***
I am rejecting this response because: I can file a complaint with who I have the right to as a consumerI will not close this complaintAllstate has written fabricated truths to the Illinois Department of InsuranceAllstate is refusing to reimburse my son for damages that their insurer pays them forThis person who hit my car pays for a policy via Allstate insuranceAllstate will not acknowledge the damages that they have caused or the damages that their policy holder has causedUntil Allstate responds to me like a human being I will not except the fabricated truth that now a REGIONAL Manager has lied about to the IDOIAllstate claims adjuster *** NEVER reached out to me after I called him back and told him I was not going to move a car that was totaledAllstate took it upon themselves to not investigate the situation until I contacted the Revdex.comNow all of a sudden they are pretending as though they have been trying to help meWhen Allstate agree to assist me in a way that a professional insurance company shouldNO I do not except Allstate responseIt has taken them a whole month to respond to me again they only responded when the Revdex.com contacted them
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/06/03) */
Thank you for forwarding Mr***'sconcern to our officeCustomer concerns are important to us and we appreciate the opportunity to address themDue to privacy concerns, we are unable to post a specific reply here for public view,
although we have sent a letter to the customer on June 3, in an attempt to address any issuesWe sincerely apologize for any inconvenience or frustration he may have experienced in this matter

Complaint:
I am rejecting this response because: They have failed to provide the coverage I paid for while being insured by their companyAllstate assessed the damage, knows that I had to pay to fix the damage for the buyer at closing, has statements from the building management and my plumber that the damage came from a leaky kitchen plumbing which we had no idea was draining into the other room and is not cooperating at all with any form of settlement.
Sincerely,
Michael ***

Thank you for forwarding *** *** concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have spoken with the customer
on 8/10/in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter

We took the key because it was an empty home and we didn't want anyone to walk on the floors, and somebody had walked on the floorsWe mailed a reimbursement for the key last week

Initial Business Response /* (1000, 5, 2015/10/28) */
Thank you for forwarding *** *** concern to our officeCustomer concerns are important to us and we appreciate the opportunity to address themDue to privacy concerns, we are unable to post a specific reply here for public view, although
we have sent a letter to the customer on 10/28/in an attempt to address any issuesWe sincerely apologize for any inconvenience or frustration he *** have experienced in this matter

Thank you for contacting our office regarding Mr*** ***’ concerns.Upon further review, it has been determined that the Texas Department of Insurance has completed an investigation on this same issueOur records indicate that we provided a formal response to the state on 10/17/to
clarify our position regarding his concerns. The file number for this investigation is ***We respectfully request that Mr*** contact the Texas Department of Insurance at 800-*** with any questions he might still have. It is our ultimate hope that Mr*** finds the resolution reached by the state to be a satisfactory oneAllstate County Mutual Insurance Company strives to provide high quality insurance coverage and an outstanding customer experienceWe sincerely apologize for any frustration or inconvenience that this situation might have caused Mr***. Thank you for taking the time to contact our office regarding this situationPlease let us know if you have any additional questions about the information contained above

Complaint: ***
I am rejecting this response because:i have been contacted by the contractor (***) assigned to me from the insurance companyHe came over on Wed6/7/for the first time with sample books, none of whoch he stated matched the texture of my home's sidingHe took a piece of my siding (with my permission) with him that day to see if he could find any other options out there that would match my homeHe also told me to contact my adjuster, *** ***, to let her know that we could not find a match, so I called her on the same day (6/7) and to no surprise, was unable to reach her and left her a voicemail -- to this day, Saturday 6/10, she has yet to contact me at all to respond to and address the issue.The contractor contacted me again yesterday, Friday 6/9/17, stating he found only siding book that matched the texture of my home's siding, and that he would bring the color book over on Saturday, 6/10/17, so that we could try to match the color out of the sample book. Today, Saturday 6/10/at 5:45pm, the contractor came to my home with the sample book for the siding that matched the texture of my home's siding, and we were unable to find a color match to match my home's current sidingThe contractor agreed that there was no match for my home, and that he exhausted all of the options available. The contractor has been amazing in communicating with me and trying to find sising to match what I have on my home nowAs a result of this, the siding on my entire home needs to be replaced in order to match, and my adjuster *** and Allstate have failed to address this and get this issue resolved since the incident occurred on 4/20/-- which has been almost months ago at this pointIn certain parts of my home that sustained burn damage, the insulation has been exposed to the elements (specificaly rain), which could pose a threat for mold development if it isn't covered. Allstate has also failed to send someone out to check if there is damage to my air conditioner and heater which were on the side of the home that was exposed to the fireThey were supposed to do this, but have also failed to do this.I have been loyal customer for years, who has paid their bills on time and have insurance for my cars and home with AllstateI expect the same loyalty and respect from my insurance company -- at the very least to have my adjuster call me back to help get my issue resolved and my home restored to it's original state after an incident that was not even my faultMy family and I just want pur home to be restored, and at this point, hope the Revdex.com can step in and prevent Allstate from continuing to delay the resolution of this issue
Sincerely,
Raymond ***

Initial Business Response /* (1000, 5, 2015/10/20) */
Thank you for forwarding Ms*** concern to our officeCustomer concerns are important to us and we appreciate the opportunity to address themDue to privacy concerns, we are unable to post a specific reply here for public view,
although we have sent a letter to the customer on 10/20/in an attempt to address any issuesWe sincerely apologize for any inconvenience or frustration she may have experienced in this matter

Initial Business Response /* (1000, 5, 2015/08/31) */
XXXXXXXX XXXXXXXXX XXXXXXX
XX XXX XXX
XXXXX XX XXXXX
August 31,
XXXXXX XXXXX
XXXX XXXXX
XXX XXXXXX XX XXXXX
Re:
Revdex.com Complaint ID# : ***
Complainant : XXXXXX XXXXX
Insured : XXXXXXXXX
XXXX
Claim Number : XXXXXXXXXX
Policy Number : XXXXXXXXX
Dear XX XXXXX:
Thank you for allowing XXXXXXXX to respond to the above-referenced inquiryWe received it in our office on August 20, This file was handled out of our XXXXXXX XXXXXX XXXXX XXXXXXAs the XXXXXXXXX XXXXXX Leader of this office, I have reviewed our handling and will address your concerns
In your complaint, you stated that the repairs required five days of rental, XXXXXXXX only paid for one day of rental, and your account was charged for the other four daysYou have requested that XXXXXXXX reimburse you in the amount of $which was charged to your account by (XXXXXXXXXX) the car rental company
In review of the claim, XXXXXXXX reviewed and approved the repair estimate for your vehicle that was submitted to XXXXXXXX by your shop of choice, XXXXXX XXXXXXXXX (body shop)Based on the repair estimate, the repairs called for days of repair timeXXXXXXXX authorized the rental vehicle through XXXXXXXXXX (car rental company) for days
Our records show you obtained the rental vehicle the morning of Monday, July 20, and the rental vehicle was not returned until July 24, XXXXXXXXXX (car rental company) billed XXXXXXXX for July 20, and July, 21,
On July 21, 2015, the day the rental vehicle was due back, our Rental Liason XXXX XXXXXXX contacted XXXXXX XXXXXXXXX (body shop) and spoke with XXX in the body shopXXX advised that he estimated
Revdex.com Complaint ID #***
Page
the vehicle repairs would be completed on July 22nd XXXX asked XXX about any delays and XXX advised the delay was due to paint time
On July 21, XXXXXXXX adjuster XXXXX XXXXXXXXXXX contacted XXX in the body shop at XXXXXXX XXXXXXXXX (body shop)_ regarding the repair delaysXXXXX confirmed with XXX that the paint job was not done properly and the vehicle had to be repainted, this is why the repairs could not be completed in the estimated day repair timeThis delay in repairs was not caused by XXXXXXXX
On August 24, we contacted XXXXXX XXXXXXXXX (body shop) and spoke with XXXXXXXWe explained that you were charged for the additional days of rental due to the paint delay and they agreed to reimburse you for the three days of rental that you were charged for
On August 25, XXXXXXXX adjuster XXXXX XXXXXXXXXX contacted you and advised you that we had forwarded the rental bill to XXXXXX XXXXXXXXX (body shop) and they would be reimbursing you for the rental days charged to you as a result of the paint delayAfter reviewing the rental bill, we also found that XXXXXXXX was not properly charged for the days of rental we authorized due to a system error so we issued a check to you in the amount of $53.28, as this amount would satisfy the days of rental XXXXXXXX is responsible for
In review of this claim, XXXXXXXX issued payment for the repair of your vehicle and authorized a rental vehicle for the estimated days of repair time based on XXXXXX XXXXXXXXXXX (body shop) repair estimateXXXXXX XXXXXXXXX (body shop) did not properly paint the vehicle and had to repaint the vehicleThis caused the repair time to extend beyond the expected repair dateXXXXXXXX has issued payment to you in the amount of $to reimburse you for the days of rental that XXXXXXXX is responsible forXXXXXX XXXXXXXXX (body shop) is reimbursing you for the days of rental they are responsible for
Thank you for referring this matter to our attention and allowing us to review our handlingLet me know if anything further is required
Sincerely,
XXXXX XXXXX
Regional Claims Leader
Initial Consumer Rebuttal /* (3000, 7, 2015/08/31) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Why would the non-responsible party,not be informed of the delayed cost,and be charged? I feel very strongly that the insurer be held accountableThe issues didn't get solved until I engaged the sales person, at the auto body shopShouldn't the insurer cover the extra cost and battle the conflicts vs the victim? Insurance check came, still awaiting the body shop portion
Final Business Response /* (4000, 9, 2015/09/01) */
Thank you for forwarding Mr*** concern to our officeCustomer concerns are important to us and we appreciate the opportunity to address themDue to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 9/1/in an attempt to address any issuesWe sincerely apologize for any inconvenience or frustration he may have experienced in this matter

Our customers, *** and *** ***, presented a claim to Allstate on December 31, for engine noise and potential damage as a result of trying to drive their *** *** out of a snowbank. Mrand Mrs*** had noticed the engine making a bad noise several days after removing the
vehicle from the snowbank. Our adjuster inspected the ***s’ vehicle on January 7, 2016. The adjuster’s inspection showed that the car sustained no collision-related damage and that the potential engine damage was caused by both wear and improper maintenance. Mechanical wear and tear is not a covered loss under the Allstate automobile policy. As a result of the adjuster’s inspection showing no covered damage, Allstate denied Mrand Mrs***’s claim*** *** *** *** Regional Claim Leader Claim Service Leader 1/11/Tell us why here

Thank you for contacting our office regarding MrKenneth ***’s concerns. Upon further review, it has been determined that the Louisiana Department of Insurance has completed an investigation on this same issueOur records indicate that we provided a formal response to the state on
12/13/to clarify our position regarding his concernsThe file number for this investigation is We respectfully request that Mr*** contact the Louisiana Department of Insurance at *** with any questions he might still have. It is our ultimate hope that Mr*** finds the resolution reached by the state to be a satisfactory one. Allstate Vehicle & Property Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr*** Thank you for taking the time to contact our office regarding this situation.Please let us know if you have any additional questions about the information contained above