Allstate Insurance

Complaint: ***
I am rejecting this response because: The insurance department did not find favor with Allstate Their response: "There is some question as to whether or not Allstate is required to pay for the exterior access to the interior pipeThis question of fact will have to be determined by a judge in the judicial processAllstate has upheld their decision to not pay for this portion of the bill." In the contract, it clearly states that Allstate is responsible for getting access to the interior pipe This is Allstate's responsibility according to their own contract: "If loss to covered property is caused by water or steam not otherwise excluded, we will cover the cost of tearing out and replacing any part of the building necessary to repair the system or appliance." They need to pay for the cost of tearing and replacing the exterior part of the building to access the interior pipe I don't know how much clearer the contract could be them to explain how they can deny accessing both ends of the interior pipe.
Sincerely,
*** ***

Thank you for contacting our office regarding Mr*** *** concernsUpon further review, it has been determined that the South Carolina Department of Insurance is actively investigating this same issueOur records indicate that we will be providing a formal response to the state on 1/24/
to clarify our position regarding his concerns.The file number for this investigation is We respectfully request that Mr*** contact the South Carolina Department of Insurance at ***-***-*** with any questions he might still have. It is our ultimate hope that Mr*** finds the pending resolution reached by the state to be a satisfactory oneAllstate Fire & Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experienceWe sincerely apologize for any frustration or inconvenience that this situation might have caused Mr***

Thank you for forwarding Ms*** concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although our Claims Department has spoken with the
customer on 2/1/in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter

Dear ***Attached is *** ***'s response to Mr***'s Complaint (complaint # ***).Thank you,*** ***Ideal Plumbing, Heating, Air & ElectricalLIC#*** ***Lic#***Waring Rd.San Diego, CA 92120*** ***August 14, 2015RE: Complaint ID
***Revdex.com San Diego, Orange & Imperial Counties*** ***Customer:*** *** *** *** ** *** ***Job Location:*** - Rental*** *** *** *** ** ***08-10-15Received complaint notification from Revdex.com.08-12-15I called Mr*** and asked if we could get together and discuss his concern about his invoice billing.Mr*** agreed to meet at my office to go over what we did and why and help better understand ourbilling and work was performed.08-13-15Mr***: Property owner*** ***: President/CEO Ideal*** ***: Ideal lead technician on the jobWe all met at Ideal and we went over scope of work and what part of the work was in dispute.*** explained the need for what was done and why.Mr*** was satisfied with our agreement to refund $for a damaged drain snake cable he wascharged for, due to roots in drain.08-14-15Check in the amount of $was mailed to Mr***.Ideal feels it has met Mr***’s desired settlement and that goodwill was reestablished between parties.Any questions regarding this complaint please contact *** *** at *** *** or email***

We had a supplemental adjuster inspect the loss on 2/and found enough storm damage to replace the roof

Thank you for contacting our office regarding Mr***'s concernsUpon further review, it has been determined that the New Hampshire Department of Insurance is actively investigating this same issueThe file number for this investigation is ***We respectfully request that Mr*** contact
the New Hampshire DOI with any questions he might still haveIt is our ultimate hope that Mr*** finds the pending resolution reached by the state to be a satisfactory oneAllstate Fire and Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experienceWe sincerely apologize for any frustration or inconvenience that this situation might have caused Mr***Thank you for taking the time to contact our office regarding this situation

Thank you for contacting our office regarding MsJan *** concerns. Upon further review, it has been determined that the Illinois Department of Insurance is actively investiating this same issue. The file number for this investigation is IL16-10809. We respectfully request
that Ms*** contact the Illinois Department of Insurance with any questions she might still have. It is our ultimate hope that Ms*** finds the pending resolution reached by the state to be a satisfactory one. Allstate Vehicle and Property Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Ms***. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above

Thank you for contacting our office regarding Ms*** ***’s concerns. Upon further review, it has been determined that the Florida Department of Insurance is actively investigating this same issue. The file number for this investigation is 1-***. We respectfully request
that Ms*** contact the Florida Department of Insurance with any questions she might still have. It is our ultimate hope that Ms*** finds the pending resolution reached by the state to be a satisfactory one. Allstate Fire and Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Ms***. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above

Thank you for forwarding MrsLaine's concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although our Claims Department has spoken with
the customer in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter

Thank you for contacting our office regarding Mr*** *** concerns. Upon further review, it has been determined that the *** *** *** ** *** is actively investigating this same issue. The file number for this investigation is 158472. We respectfully
request that Mr*** contact the *** *** *** ** *** with any questions he might still have. It is our ultimate hope that Mr*** finds the pending resolution reached by the state to be a satisfactory one. Allstate Property and Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr***. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above

Thank you for forwarding Mr*** concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although our Claims Department has sent a letter to
the customer on 5/12/in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter

Thank you for contacting our office regarding *** *** concerns. Upon further review, it has been determined that the Maryland Department of Insurance is actively investigating this same issueThe file number for this investigation is ***. We respectfully request that
*** *** contact the Maryland Department of Insurance with any further questionsIt is our ultimate hope that *** *** finds the pending resolution reached by the state to be a satisfactory one. Allstate Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused *** ***. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above

Thank you for forwarding ***-*** *** concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although Ms***'s concerns have been addressed via a phone conversationWe sincerely apologize for any inconvenience or frustration she may have experienced in this matter

The uninsured motorist coverage that Ms*** carries on her policy does not apply to the date of loss April 18, as Ms*** was found to be responsible for the accident.Ms*** states in her recorded statement that the car that was merging onto the freeway did not hit her as a matter of
fact Ms*** is not sure where theat vehicle was coming fromMs*** also states in her recorded statement that she saw a gap in the middle lane and tried to get over to her left when the accident occurredInsured admits to changing lanes at the time of the accident and states that she does not know where the sedan came from which is consistent with the original police report.An amended police report dated May 6, was provided to Allstate in which the officer states that there are conflicting accounts of what had occurred therefore the officer is unable to determine faultAllstate has found MS*** at fault for this loss for changing lanes while unsafe and inattention

We appreciate the opportunity to review our claim handling. Customer experience is always of the utmost importance for us. We will review the situation and contact Mrs*** directly to address her concerns

Our scheduling department is in the process of setting up a supplemental inspection to inspect the roof and determine reparability

Thank you for contacting our office regarding Mr*** concerns. Upon further review, it has been determined that the Georgia Department of Insurance is actively investigating this same issueThe file number for this investigation is ***. We respectfully request that Mr***
contact the Georgia Department of Insurance with any questions he might still have. It is our ultimate hope that Mr*** finds the pending resolution reached by the state to be a satisfactory one. *** *** Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr*** Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.I
recently filed a complaint against Ideal Plumbing and HeatingThe manager of the business contacted me and resolved the issue by providing me the partial refunded amount I requested. I would like to ensure that the complaint is updated as being addressed and resolved
Regards,
*** ***

Thank you for contacting our office regarding Mr*** concerns. Upon further review, it has been determined that the Texas Department of Insurance has completed an investigation on this same issue. Our records indicate that we provided a formal response to the state on 12/9/to
clarify our position regarding his concerns. The file number for this investigation is ***. We respectfully request that Mr*** contact the Texas Department of Insurance with any questions he might still have. It is our ultimate hope that Mr*** finds the resolution reached by the state to be a satisfactory one. Allstate Fire and Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr***. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above

Mr***,I am very sorry to hear about your dissatisfaction with the way in which Allstate has handled your claim from the accident of 12/13/Below is timeline of events on this claim so to help us understand how this claim has progressed.The accident occurred on 12/13You reported the accident
to Allstate at 12PM on 12/14Your claim was received in my office on 12/and we attempted to make contact with our policy holder.12/we made contact with you and discussed how the claim would be handledAt this time we explained that we were in the process of contacting our insured to confirming his loss facts because we had not spoken with our insured we were unable to accept liability.We continued to process the claim and we continued to try to contact our policy holderOn 12/Allstate inspected your vehicleWe explained that we believed that we could repair your quarter panel but we needed the shop to attempt the process to see if the repair would be viableIf your shop determined that the quarter panel was not repairable your shop would need to submit a supplement and we would re-inspect your vehicle and adjust our estimate and payment for your vehicle damages12/we made contact with our insured and accepted liability for this loss12/you dropped your vehicle off at the shopYour shop advised Allstate they had advised you they would not be able to begin repairs until 12/28.On 12/your shop called in the first supplement which was approved on 1/2/16.On 1/your shop called in a second supplement which is being inspected on 1/We have no unreasonable delay in the repair process. It is standard process for an insurance company to write an estimate for the damages on the vehicle that we see and we understand that once the vehicle is torn down there may or may not be additional damages to address. Allstate has paid for you to be in a rental during this repair process and continues to pay for the rental as the repairs are ongoingRegarding your request that Allstate pay you for loss of business due to this accident. You advised Allstate that you are both an *** and a *** driver prior to this accident. As we have discussed on the phone, it is your duty to provide documentation that will support your loss of earnings claim. To date you have provided Allstate with minimal supporting documentationIn good faith and because you asked Allstate to pay your loss immediately, we have issued you two payment for your loss of earnings calculated with the documents you providedThose documents enabled us to get an estimated daily earnings rate and the estimated repair time. Unfortunately, the repair time has taken longer for reasons discussed above. Please advise us when repairs are complete