Allstate Insurance

During the course of the inspection it was found that there was prior damage to the automobile of Mr***. The repairs and rental were approved through 9/15. Mr*** was made aware on 9/that it would be the final day of his rental because Mr*** had picked up his auto.
Mr*** had issues with the repairs of the auto, but the issues were about the prior damages not being fixed. It had been confirmed at the initial inspection and the supplement inspection that the prior damage would not be paid for by Allstate and the repair time (and rental) was only for the time period during the repairs of the damages caused by the loss After 9/there were no additional supplements for related damages. It has been Allstates stance throughout the claim process that we will only be paying what we owe for the damages caused by the lossMr*** was made aware of this throughout the process as well

Initial Business Response /* (1000, 5, 2015/07/28) */
Thank you for forwarding Ms.*** concern to our officeCustomer concerns are important to us and we appreciate the opportunity to address themDue to privacy concerns, we are unable to post a specific reply here for public view,
although we have sent a letter to the customer on 7/28/in an attempt to address any issuesWe sincerely apologize for any inconvenience or frustration she may have experienced in this matter

Thank you for contacting our office regarding Mr*** *** concerns. Upon further review, it has been determined that the Oregon Department of Consumer and Business Services is actively investigating this same issue. Our records indicate that a formal response to the state will
be provided on 3/3/to clarify our position regarding his concerns. The file number for this investigation is ***We respectfully request that Mr*** contact the Oregon Department of Consumer and Business Services at 503-***-*** with any questions he might still have. It is our ultimate hope that Mr*** finds the pending resolution reached by the state to be a satisfactory oneAllstate Indemnity Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr*** Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above

Complaint: ***
I am rejecting this response because: The Department of Banking and Insurance has not notified me of any completed investigation. I have attempted to contact that department several times in order to receive a status update and have yet to receive any information at allTo my knowledge, they have not completed their investigation.That being said, tell me why it is that you refuse to refund my money to me? Why do you continue to claim that my house is larger than it really is?
Sincerely,
*** ***

Initial Business Response /* (1000, 10, 2015/07/15) */
Mr *** brought in his vehicle with a bump type shift on the 1-transitionThe mercedes unit has grown quite popular as of late and patterns from exposure begin to developYes his symptom was not the first to arrive at the shop
The fault lies in the control assembly,(the hydrolics) sometimes replacing the tiptronic plate corrects the problemMany bullitans from manufactorer highlight the plates failingsHowever,if the symptom persists then the removal of the valvebody would be requireedThis procedure has a much higher costWhen explained in detail to Mr ***, he chose to go to the shallow end of the pondI agreed with his rationalIn either procedure the tiptronic WILL be replacedSo if replacing it first fixes the problem, everyone's happy and Im a hero.BUT if the condition persists then I'm writing letters to the Revdex.comIt is truly unfortunate that his symptom became less aggressive but alas not 100% resolvedThe idea that "fault- part- fix" does not apply to todays very technical and computerized transmissions of today
I offered to apply of his previous cost twords the final resolution of his symptomsI actually have never given that option to people in this situationMy offer was deniedAnd so I will not extend to him any other breaks
Diagnostics in the transmission industry is a slippery slopeAfter years just in this locationif I dont understand the symptom\fault I will refuse the vehicle and refer to an out sourceI see I have charcters remaining, so I will call this good for now
Regards,
***
GO Revdex.com!!!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me since they have issued another payment for loss wagesBut it should not have to take getting to the point it did when they knew the situation and that it was taking longer due to appointments not being kept to approve additional repairsI have provided everything I have concerning the wages and have contacted Umber and *** multiple times to get the information Allstate wants and have been given the same answer every timeSo I can only provided what I have and I have done thatAgain it should not have had to get to the point it did when situations are the way they are and when I expressed that there was no food on the table for kids to eat because there was no money coming inAnd that I would have, to wait another to weeks Eben the car is done was not acceptable when there are hungry kids involved.
Sincerely,
*** ***

Initial Business Response /* (1000, 5, 2015/04/14) */
Thank you for forwarding Mrs*** concern to our officeCustomer concerns are important to us and we appreciate the opportunity to address themDue to privacy concerns, we are unable to post a specific reply here for public view, although
we have sent a letter to the customer on April 14, in an attempt to address any issuesWe sincerely apologize for any inconvenience or frustration she may have experienced in this matter

Complaint: ***
I am rejecting this response because: While I appreciate Allstate paying after a long process of belittling the claim and underestimating damaged items... They then send the ck to myself and *** who is even worse to work with and will not release funds.Allstate has not responded to even the state insurance inquiry nor help with resolution with *** who they wrote the ck to.
Sincerely,
*** ***

Thank you for contacting our office regarding Ms*** **-*** concerns. Upon further review, it has been determined that the California Department of Insurance is actively investigating this same issue. The file number for this investigation is CSB-***. We respectfully
request that Ms*** contact the California Department of Insurance with any questions she might still have. It is our ultimate hope that Ms*** finds the pending resolution reached by the state to be a satisfactory one. Allstate strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Ms***. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above

Thank you for contacting our office regarding Mr*** *** concerns. Upon further review, it has been determined that the *** *** ** *** is actively investigating this same issue. The file number for this investigation is ***. We respectfully request
that Mr*** contact the *** *** ** *** with any questions he might still have. It is our ultimate hope that Mr*** finds the pending resolution reached by the state to be a satisfactory one. Allstate Fire and Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr***. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above

Thank you for forwarding Ms***'s concern to our officeCustomer concerns are important to us and we appreciate the opportunity to address themDue to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 10/7/
in an attempt to address any issuesWe sincerely apologize for any inconvenience or frustration she may have experienced in this matter

Initial Business Response /* (1000, 20, 2015/09/23) */
Thank you for forwarding Mr.*** concern to our officeCustomer concerns are important to us and we appreciate the opportunity to address themDue to privacy concerns, we are unable to post a specific reply here for public view,
although we have sent a letter to the customer on 9/23/in an attempt to address any issuesWe sincerely apologize for any inconvenience or frustration he may have experienced in this matter
Initial Consumer Rebuttal /* (3000, 22, 2015/09/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They sent a letter which stated the exact same information I had received previouslyIt is fairly generic and the explaination is unsatisfactoryI thought perhaps after reading their comment here that someone might reach out and try to deal with this personally instead I was just told what I already knowStill no explaination of HOW this type of thing can happenAgain, it seems like the type of thing that can be used to charger people money for no reasonI reiterate I NEVER RECIEVED THE LETTER OF NOTIFICATION! so their reasons as why I was charged are not valid
Final Consumer Response /* (4200, 26, 2015/09/30) */
(The consumer indicated he/she DID NOT accept the response from the business.)
This is the EXACT same response as beforeWord for wordSo obviously there is no real attention being paid to this matterIn the first letter I was given contact information and told to contact Allstate directlyI did andEver received a responseThis only goes to show that this company does not really care about their customers and makes my claim all the more valid
Final Business Response /* (4000, 24, 2015/09/30) */
Thank you for forwarding Mr.*** concern to our officeCustomer concerns are important to us and we appreciate the opportunity to address themDue to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer on 9/30/in an attempt to address any issuesWe sincerely apologize for any inconvenience or frustration he may have experienced in this matter

Thank you for contacting our office regarding Ms*** *** concerns. Upon further review, it has been determined that the CO DOI is actively investigating this same issue. The file number for this investigation is ***-JCM. We respectfully request that Ms*** contact
the CO DOI at (*** *** with any questions she might still have. It is our ultimate hope that Ms*** finds the pending resolution reached by the state to be a satisfactory one. Allstate Fire & Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Ms***. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained aboveTell us why here

Thank you for contacting our office regarding *** *** concerns. Upon further review, it has been determined that the Oregon Department of Insurance is actively investigating this same issue. The file number for this investigation is ***. We respectfully request that
*** *** contact the Oregon Department of Insurance with any further questions. It is our ultimate hope that *** *** finds the pending resolution reached by the state to be a satisfactory one. Allstate Fire and Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused *** ***Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above

Thank you for contacting our office regarding Ms*** *** concerns.Upon further review, it has been determined that the State of Michigan Department of Insurance & Financial Services has completed an investigation on this same issue.Our records indicate that we provided a formal
response to the state on 7/25/to clarify our position regarding her concerns. The file number for this investigation is ***-We respectfully request that Ms*** contact the State of Michigan Department of Insurance & Financial Services at *** with any questions she might still have. It is our ultimate hope that Ms*** finds the resolution reached by the state to be a satisfactory oneAllstate Vehicle & Property Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience.We sincerely apologize for any frustration or inconvenience that this situation might have caused Ms*** Thank you for taking the time to contact our office regarding this situation.Please let us know if you have any additional questions about the information contained above

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Complaint: ***
I am rejecting this response because:It is important that people are aware of the dishonest actions of Allstate Agent *** ***He had seemed trustworthy until recently, and now he has been dishonest with us and someone else weThe incredible thing to me is that he has gone to such great lengths to hide his activities, including losing/deleting emails, when the claim is for such a nominal amount that he stated Allstate would cover less the deductibleWhen he sent his email committing to cover the loss, my wife and I read itI had even complimented *** and Allstate for doing the right thing and shared the email from *** while having a drink with my friends *** ***, *** *** and *** ***Apparently, he didn't want me to contact the CA Department of Insurance about himLittle did I know that he would go back on his word when the adjuster he was working with left the company.
Sincerely,
*** And *** ***

Initial Business Response /* (1000, 5, 2015/07/13) */
Thank you for contacting our office regarding Mr*** concernsUpon further review, it has been determined that the Illinois Department of Insurance is actively investigating this same issueThe file number for this investigation is
IL15-We respectfully request that Mr*** contact the Illinois Department of Insurance with any questions Mr*** might still have
It is our ultimate hope that Mr*** finds the pending resolution reached by the state to be a satisfactory oneAllstate Indemnity Company strives to provide high quality insurance coverage and an outstanding customer experienceWe sincerely apologize for any frustration or inconvenience that this situation might have caused Mr***
Thank you for taking the time to contact our office regarding this situationPlease let us know if you have any additional questions about the information contained above

Initial Business Response /* (1000, 10, 2015/07/14) */
Contact Name and Title:*** Customer Service Rep
Contact Phone:***
Contact Email: ***@allstate.com
Mrs *** *** called to question the rate increase on *** 29th I was the only customer service representative assisting
with the numerous of phone calls that day and we were also having phone issuesThe call dropped while I was looking for the reason for the increaseOn June 1st I emailed customer back per e-mail that was sent to***I emailed customer back and tried calling on her phone XXXXXXXXXX but couldn't get ahold of her since it was disconnected, on the email I said that the increase was due to the new car discount dropping off the customer was upset because of this but there was nothing we can do to add it back on since they are only eligible for it for 36monthsThe customer later e-mailed us telling us that was the incorrect phone number that she had changed phone numbers.I checked to see if she was eligible for any other discount and she was notThere was request that was sent to*** and that he forwarded for me to care of it on June 3rd to cancel the policy effective June 17thIm sorry it was my fault that I didn't get to on this time since the request was via email and I was busy assisting other customersOn June 22nd I followed up to process cancellation and backdated it to June 17th but the customer had ezpay on their account so that caused the money to be withdrawn on June 17thOn June 29th she was issued back a refund to her checking account for that moneyI also have e-mails of the conversations, if you need those let me knowAlso I'm not trying to justify the level of service she got but unfortunately I was the only one taking calls and we had a large amount of customers call us im sorry that I wasnt able to keep happy all the customers and it was not my fault the phones were not working properlyI had to investigate the reason for her increase and im sorry it took longer since that discount that dropped off is not visible right away we have to do an investigationAs far as the refund for the money that was withdrawn the time it takes is to days since it has to clear the bank.Im sorry again for the inconvenience

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