Allstate Insurance

Thank you for contacting our office regarding Ms*** ***’s concerns. Upon further review, it has been determined that the Texas Department of Insurance is actively investigating this same issue. The file number for this investigation is 195403. We respectfully request that
Ms*** contact the Texas Department of Insurance with any questions she might still have. It is our ultimate hope that Ms*** finds the pending resolution reached by the state to be a satisfactory one. Allstate Vehicle and Property Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Ms***. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above

Initial Business Response /* (1000, 5, 2015/08/11) */
Thank you for forwarding Mr.*** concern to our officeCustomer concerns are important to us and we appreciate the opportunity to address themDue to privacy concerns, we are unable to post a specific reply here for public view,
although we have sent a letter to the customer on 8/11/in an attempt to address any issuesWe sincerely apologize for any inconvenience or frustration he may have experienced in this matter

Thank you for contacting our office regarding Ms*** concerns. Upon further review, it has been determined that the Texas Department of Insurance is actively investigating this same issue. Our records indicate that we provided a formal response to the state on September 7, to
clarify our position regarding her concerns. The file number for this investigation is 145438. We respectfully request that Ms*** contact the Texas Department of Insurance with any questions she might still have. It is our ultimate hope that Ms*** finds the resolution reached by the state to be a satisfactory one. Allstate Indemnity Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused MsRigutto. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above

When *** ***'s home attendant initially brought the walker in to be repaired she gave only a first name with an incorrect phone numberWe were unable to reach her with an estimate for repairAs we have a number of pieces of equipment we had to make sure this in fact was *** ***'s
walkerAt that time our repair technician was on vacationWe explained that because of the delay and mix up we would repair the walker at NO CHARGE and would deliver it back to *** ***'S home free of charge as wellThe walker is now working and was repaired as expeditiously as possibleFalk Surgical apologizes for any inconvenience and hope that it was resolved to the satisfaction of the patient and Revdex.com

Please provide a policy/claim # so we may further our investigation. Thank you!

Initial Business Response /* (1000, 5, 2015/07/22) */
Mr*** added a vehicle to his policy on June 24, 2015, with full knowledge he did not own the vehicle, was not on the title to the vehicle, and had no legal right to insure the vehicleHe knowingly did not add the legal titled owner
to his policy on June 24,and did not inform the Agency the vehicle was titled in the name of another person
Mr*** attempted to file a claim for damages to the vehicle days after adding the uninsurable vehicle to his policy
Mr*** in addition to filing a claim for a vehicle he did not own also failed to inform the Agency said vehicle had duplicate insurance with another insurance carrier simultaneously
Since the vehicle was not legally insured, the claim was denied and the alternate carrier paid the rightful owner for damages sustained in the accident
Mr*** was issued a full refund of the premium charged on June 24, in amount of $The credit was issued on his policy on July 17,
Neither Allstate nor the Agency has any further obligation to Mr*** regarding the vehicle

Initial Business Response /* (1000, 5, 2015/09/24) */
Thank you for forwarding Ms.*** concern to our officeCustomer concerns are important to us and we appreciate the opportunity to address themDue to privacy concerns, we are unable to post a specific reply here for public view,
although we have sent a letter to the customer on 9/22/in an attempt to address any issuesWe sincerely apologize for any inconvenience or frustration she may have experienced in this matter
Initial Consumer Rebuttal /* (2000, 7, 2015/10/03) */
(The consumer indicated he/she ACCEPTED the response from the business.)
My daughter received a very customer friendly phone call assuring her that Allstate would assume liabilityThe body shop check was received but the rental payment is pending, and is supposedly in transitThank you to all involved in helping resolve this issue

Initial Business Response /* (1000, 5, 2015/04/16) */
Contact Name and Title: *** Agency Mgr
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@allstate.com
I take no position and have no recollection of this individual concernIt is part of our process and on the binding paperwork that
discount is appliedThis discount is one that applies ongoing to his policyI have no issue with refunding $dollarsBut if does not wish to take part in drivewise program what he was "overcharged" is his new moth premiumHe is not able to receive that discount
Initial Consumer Rebuttal /* (3000, 7, 2015/04/17) */
(The consumer indicated he/she DID NOT accept the response from the business.)
You never said how you will give me back the $Will it go back on my debt card or will it be credited to my account
Final Business Response /* (4000, 9, 2015/04/21) */
All you need to do is contact the agency XXX-XXX-XXXX and ill get a check issued to you personallyMy name is *** *** I am the Agency ManagerI'm happy to make this right to keep you as a customer

Thank you for contacting our office regarding Mr*** *** concerns. Upon further review, it has been determined that the State of California Department of Insurance has completed an investigation on this same issue. Our records indicate that we provided a formal response to the
state on 3/16/to clarify our position regarding his concerns. The file number for this investigation is CSB-***We respectfully request that Mr*** contact the State of California Department of Insurance at *** with any questions he might still have. It is our ultimate hope that Mr*** finds the resolution reached by the state to be a satisfactory oneAllstate Northbrook Indemnity Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr*** Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above

Initial Business Response /* (1000, 5, 2015/05/21) */
Thank you for forwarding Ms.*** concern to our officeCustomer concerns are important to us and we appreciate the opportunity to address themDue to privacy concerns, we are unable to post a specific reply here for public view, although
we have sent a letter to the customer on 5/21/in an attempt to address any issuesWe sincerely apologize for any inconvenience or frustration she may have experienced in this matter
Initial Consumer Rebuttal /* (3000, 7, 2015/05/26) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The response sent to me by allstate never addresses the issue of their claims agent telling me that if I agreed to compensate the other driver that my insurance premium would not be affectedIt only states that I was not coerced, in fact I was because I was given incorrect information in order to settle a claim that was not at the benefit of their clientI feel as though if I was given adequate information about the claim I could have made a decision based on other options not the ones that were eluded to me as approriate by the claims agentAlso, the correspondent found recorded conversations about the claim on their behalf but never in fact stated that they retrieved that contained the conversation that was had between myself and the claims agent where she expressed the wrong information about the claim and my auto insurance policy
Final Business Response /* (4000, 15, 2015/06/26) */
We have addressed all Ms.*** questions appropriately according to our guidelines and the Rules and Rates we have filed with the Department of InsuranceThank you for contacting Allstate
Final Consumer Response /* (4200, 17, 2015/06/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The chargeable accident is still on my account

We appreciate the opportunity to review our claim handlingCustomer experience is always a great concern for us. We will review the situation and contact Mr*** directly to address his concerns

Initial Business Response /* (1000, 5, 2015/09/01) */
Thank you for forwarding Ms*** concern to our officeCustomer concerns are important to us and we appreciate the opportunity to address themDue to privacy concerns, we are unable to post a specific reply here for public view, although
we have sent a letter to the customer on 9/1/in an attempt to address any issuesWe sincerely apologize for any inconvenience or frustration she may have experienced in this matter

Thank you for contacting our office regarding Mr.***’s concerns. Upon further review, it has been determined that the Virginia Department of Insurance is actively investigating this same issue. Our records indicate that we provided a formal response to the state on 1/2/to clarify
our position regarding his concerns. The file number for this investigation is #***. We respectfully request that Mr*** contact the Virginia Department of Insurance with any questions he might still have. It is our ultimate hope that Mr*** finds the pending resolution reached by the state to be a satisfactory one. Allstate Property & Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused Mr***. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above

Thank you for contacting our office regarding Mr*** *** concerns. Upon further review, it has been determined that the Illinois Department of Insurance has completed an investigation on this same issue. Our records indicate that we provided a formal response to the state on
1/23/to clarify our position regarding his concernsThe file number for this investigation is IL17-***We respectfully request that Mr*** contact the Illinois Department of Insurance at 217-*** with any questions he might still have. It is our ultimate hope that Mr*** finds the resolution reached by the state to be a satisfactory oneAllstate Fire & Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experienceWe sincerely apologize for any frustration or inconvenience that this situation might have caused Mr*** Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above

Thank you for contacting our office regarding *** ***’s concerns. Upon further review, it has been determined that the Illinois Department of Insurance is actively investigating this same issue. The file number for this investigation is IL17-***. We respectfully request
that *** *** contact the Illinois Department of Insurance with any questions she might still have. It is our ultimate hope that *** *** finds the pending resolution reached by the state to be a satisfactory one. Allstate Fire and Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused *** *** Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above

Thank you for forwarding ***-*** *** concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although the local agency has spoken with
the customer and was able to resolve her concerns. We sincerely apologize for any inconvenience or frustration she may have experienced in this matter

Thank you for contacting our office regarding Ms*** *** concerns. Upon further review, it has been determined that the Illinois DOI has completed an investigation on 5/1/for this same issue. Our records indicate that we provided a formal response to the state on
5/1/to clarify our position regarding her concerns. The file number for this investigation is IL17-***. We respectfully request that Ms*** contact the Illinois DOI with any questions she might still have. It is our ultimate hope that Ms*** finds resolution reached by the state to be a satisfactory one. Allstate Fire & Casualty Insurance Company strives to provide high quality insurance coverage and an outstanding customer experience. We sincerely apologize for any frustration or inconvenience that this situation might have caused MsNathaniel. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above

Thank you for forwarding Mr***' concern to our office. Customer concerns are important to us and we appreciate the opportunity to address them. Due to privacy concerns, we are unable to post a specific reply here for public view, although we have sent a letter to the customer
on 7/12/in an attempt to address any issues. We sincerely apologize for any inconvenience or frustration he may have experienced in this matter

Thank you for contacting our office regarding Mr*** *** concerns. Upon further review, it has been determined that the IL DOI is actively investigating this same issue. Our records indicate that we will be providing a formal response to the state to clarify our position regarding
his concernsThe file number for this investigation is IL16-***. We respectfully request that Mr*** contact the IL DOI with any questions he might still have. It is our ultimate hope that Mr*** finds the resolution reached by the state to be a satisfactory oneAllstate Fire & Casualty strives to provide high quality insurance coverage and an outstanding customer experienceWe sincerely apologize for any frustration or inconvenience that this situation might have caused Mr***. Thank you for taking the time to contact our office regarding this situation. Please let us know if you have any additional questions about the information contained above

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11100183, and find that this resolution is satisfactory to me I trust that they will take the necessary steps to ensure more transparency in their policy requirements and enhance their delivery of service to a satisfactory level
Sincerely,
Claudette ***