Allstate Insurance

Allstate ins company represents an individual who hit my vehicle and they were 100% at fault. There is a police report confirming this. My vehicle is 6 months old and Allstate is refusing to replace my parts with OM parts. They claim the policy the individual carries only covers aftermarket parts. The damages are less than the states required limited liability amount. This individual hit me when I was completely stopped at a ref light. I have communicated to them verbally and written multiple times that I want my car repaired to pre-accident condition which would require original parts.

I was told by Allstate, if I paid for my state to state ,transfer before the due date ,I would not have to pay for the old state fee. Now they're making me pay for 2 policies for the same vehicles. And the same month.Claiming they give us insurance up front with no money paid until after a month goes by. When I mentioned I paid up front before they could insure me they started being emphatic and reiterating the same old line again to me. Stay away from this company. Greedy greedy.

I was involved in a car accident with a person insured by Allstate. The accident took place on November 17, 2018. Allstate claims that they have not been able to contact the witness’ Employer (*** Restaurant) so they can’t get a statement. The other drive is refusing to accept responsibility and even though I had provided a police report and have offered to sign a notarized affidavit confirming the facts and asking the other driver to do the same, they continue to say that they need to wait for the witness. Since we are both insured with Allstate, I feel that they are not making an effort to resolve this issue on the hopes that I will let them file the claim under my policy. They have provided this as the only option to resolve this issue which requires me to pay a deductible for an acccident that I wasn’t responsible for.

I am a small rental car agency who had a customer that severely damaged one of our cars. His insurance company is Allstate and we had to deal with them to seek payment to repair our car. During the FIVE MONTHS of back-and-forth as to whether the vehicle was totaled I had made several calls to different members of the "claim team" including Gloria, Kim, Kevin, Gary, Rich, Nicole, Dylan and Clinton (this alone should go to show you how complicated and disorganized this company's claim department is), and each one would decline involvement or authority to either approve the claim, pay out on the claim, approve loss-of-use or determine whether the vehicle will be repaired or not. For what it's worth, Kevin was the only one who was friendly and sounded like he gives a rip but could not help me.

Further, many times a member would have to give me someone else's number who supposedly would help me, in turn to find out that person would simply deflect the issue on to someone else. I have lost over $5,000 is loss-of-use of my vehicle during this time after hours and hours trying to get resolution and received a $700 check once in the second month of the process. They ended up paying out repairs that exceeded the market value of the vehicle (which frankly, I don't care about either way as I suggested multiple times they total the vehicle for their sake. But from a business sense it was foolish. It seems as though they are denying further assistance because they understand they are already in the hole, however we are the victim here, not the cause).

I cannot fathom how I could ever suggest a bystander insure vehicles, or any other artifact for that matter, if this is any representation of how they will be treated or how their needs will be addressed. I have been in the auto industry for 15 years and have worked with the likes of USAA, State Farm, Farmers and many others who handle things with tact and respect. This is one of the most disappointing processes I've ever been involved with and I will be suggesting my clients cease use with Allstate and move to a more honorable insurance company.

I had water damage to my 2015 *** 200 that caused the engine to need replacing. I contacted Allstate and they told me to bring it to a service center. I brought it to ***, a *** dealership and Allstate replaced the engine with a used engine with no problem, all I had to pay was my $500 deductible and I was satisfied with Allstate’s resolution. I then placed the car for sale and a potential buyer paid to have the car inspected and the inspector said the car had a broken engine mount. I thought maybe the replacement engine, being used, may have had a broken engine mount and it was not realized when installed. I then contacted Allstate via 1-800-ALLSTATE and told the representative what had happened and he told me to bring it back to *** and they would get it taken care of for me. They started a claim with claim number 0503271652. The representative asked if I would need a rental car and I said yes and they set me up with a car with ***, reservation number ***.

I brought the car to *** on 01/24/2019 and picked up a rental car from *** on 01/25/2019, on 01/30/2019 I was contacted by an Allstate auditor and he told me that Allstate would not cover the cost to replace the engine mount because he could not confirm if it was in the car to begin with or if it came on the replacement engine. He told me I could go ahead and get my car and to call *** and make sure they had it ready. *** told me to get my car I’d have to pay a $60 inspection fee because Allstate was not paying it. I then called 1-800-ALLSTATE and they confirmed they were not going to pay the inspection fee or the price of the rental car. I was really shocked since Allstate was the one who offered the rental car. I did more back and forth with Allstate and *** with no solution. So I dropped the rental car off at *** on 02/02/2019 and picked up my car from *** and paid the $60 inspection fee out of pocket on 02/04/2019. Since AllState and I could not come to a resolution I am now resorting to writing the Revdex.com.

Allstate was very unprofessional. My insurance policy was canceled without my knowledge and I was not sent nor emailed or called about the change yet they accepted my car insurance payment.

Most dishonest, terrible, evil adjustors. All they do is harass customers and not cover damages.

Allstate homeowners insurance created 3 separate claims from one event. This is causing us to be high risk home owners to every other insurance company and making us vertualy uninsurable. When I called to get this corrected they denie that there are three. And when I eventually was able to prove to them that there is, they admitted they made mistakes but are unable to and unwilling to fix them. This will cost me around $900 over the next three years in exra insurance costs. And they admitted that they are not charging me extra due to the three claims because I would be uninsurable with them! If you are shopping around for home owners insurance stay away from Allstate! They maybe cheeper but if you have a claim they will create multiple others and make you unable to get insurance from anyone else. And they refuse to fix there own mistakes! The 4 hours on the phone I've spent so far to try and get this fixed and the anger and frustration isn't worth a few dollars saved. You will not be "in good hand" you will be in there death grip if you ever file a claim with Allstate! Stay away from them.

We have just received a notice that they will drop us at the wnd of this cycle. We have had 2 claims on our homeowners insurance in 5 years and 1 on vehicle in 10 years. They say we are high risk, how can we control nature? A tree branch fell on our porch roof in 16 and last year our barn was blown down by hurricane force winds. We switched out cars to a different company years ago because we didn’t like how we were being treated. Then earlier last year our “agent”, whom we have never met, closed his office. We got a letter 3 months later saying he had simply moved his office and he was still taking care of his customers. We have no relationship with him and we’re planning on leaving but with the recent claims we were hoping to distance ourselves from them before we did. We have never missed a payment or even been late, and every time we talk to them about our claims we got a runaround before someone finally stepped in and paid what they said they would repair. Don’t get tangled in their web, look elsewhere for insurance.

In the winter of 2017, my mother's house suffered major damage from a winter storm. When we discovered the mess, we immediately called *** Restoration for cleanup. They have a reputation of being VERY reasonable and reliable company. After careful inspection they gave an estimate of $34,525.20 for necessary repairs. Allstate said they didn't have to cover any of the damage since they were not the first company to see the damage. Allstate came up with a total of $7,654.33 for repairs. This didn't include the roof over the bedroom where the damage occurred. It needs to be repaired or replaced. They claimed the damage was due to lack of maintenance! More than a year later, Allstate hired an independent engineer and he noted that the damage was caused by the water and snow and not the lack of care! To date, two years later, we have received less than $10,000 for repairs. We don't have enough money to replace the carpet or furniture. The bedroom remains unusable! I have been transferred to at least 8 different departments and each department doesn't know what the other one has done. It is so frustrating! My mother has carried insurance with Allstate for more than 50 years and has never made a claim! STAY AWAY FROM THIS COMPANY! You are NOT in good hands!

This is on ongoing battle with Allstate. Since the first complaint was filed, an independent engineer from ***, *** & Associates was hired to follow up on the blame that Allstate filed against us. Allstate continued to say that the water problem was due to our lack of maintenance. We have maintained the property immaculately over the past 35 years. My husband who was present at the inspection said that the engineer confirmed that the damage was due to the snow and ice storm of 2017. Engineer's name is Timothy E. ***. Allstate continues with their dishonesty concerning this claim. Since the inspection, we've had one promise after another of resolving this issue. The claim has been transferred to 3 different agents. Now, we can't get any of them to reply. . . . as of January 30, 2019, no action has been taken.

RECAP:

During the winter of 2017, my mother's house suffered major damage from a winter storm. When we discovered the mess, we immediately called *** Restoration for cleanup. They have a reputation of being a VERY reasonable and a reliable company. After careful inspection they gave an estimate of $34,525.20 for the necessary repairs. Allstate said they didn't have to cover any of the damage since they were not the first company to see the damage. Allstate came up with a total of $7,654.33 for repairs. This didn't include the roof over the bedroom where the damage occurred. It needs to be repaired or replaced. They claimed the damage was due to lack of maintenance! More than a year later, Allstate hired an independent engineer and he noted that the damage was caused by the water and snow and not the lack of care! To date, two years later, we have received less than $10,000 for repairs. We don't have enough money to replace the carpet or the furniture. The bedroom remains unusable! I have been transferred to at least 8 different departments and each department doesn't know what the other one has done. It is so frustrating! My mother has carried insurance with Allstate for more than 50 years and has never made a claim! STAY AWAY FROM THIS COMPANY! You are NOT in good hands!
Product_Or_Service: 1960

My car was rear-ended by an uninsured driver on 12-31-2018. We had police report and letters from at-fault driver's insurance company showing his insurance was expired/invalid. The case was very clear and covered under my uninsured motorist policy. But the claim was not processed in a timely manner and kept delaying for over one month now. I didn't receive any payment or repair. I have no car to drive for over a month. The designated claim agent is not helpful at all. He never picked up any calls and failed to reply most voice messages.

I invloved in an accident in San Diego. There were two lanes on the right turing ramp. I was in the right lane. A car in left lane over turned and cut into my lane. The other party's insurance is Allstate. After claim, Allstate adjuster asked me if I horned before the collision. I said "no" because it happened too fast, and I only had time to reduce my speed. So the Allstate adjuster said that I need to take 10% liability because I did not horn to alter their client's dangous action. This reason is super rediculous. When I told them that I will sue it, the adjuster just responded "it is up to you".

Auto insurer dropped policy holder with no reason. Premiums are not due to 2/3. Thus, not related to non payment. Subsequently, it sent a bill for pay
Auto insurer has dropped insured and gave no reason. Premiums are not due to 2/3/19. CURE reporting by company is inaccurate and reflects more claims than correct number.

In addition, insurer has not updated the latest claim thereby placing a great hindrance to shopping around for another carrier.

Grossly deficient and unfair.

A man drove into my car, on Nov. 8, 2018. My car was driveable, but body damage and the tire sensor and engine light came on. Body work got completed, but electronic parts have to be fixed by different mechanic. This whole time, each step took so long. Person who is the Adjuster for Allstate, was not available or went home early, not reachable, has called me once.

I had trouble with an app, that you take the photos, to show damage. No phone call to say, did not get the photos, no email about it. Even now, my car is at the *** Dealer, different problems with Allstate receiving the estimate from a very good mechanic. Each step is just ridiculously slow, Adjuster was not available, I always have to speak to other people. Car just waiting for the agonizingly slow process!!!! Meanwhile, thinking it should not take that long. I didn't get another rental car, of which, $250 has to be held to rent, because I should have had my car by the Tuesday or Wednesday, Jan 22 or 23, 2019. Now, I have to get rides and I work, Mon thru Fri. Lindsay *** is out or leaves early so I or the mechanics cannot get a hold of her.

On January 10th I received a letter from All-state informing me that they will not renew my policy due to: "too many claims". I called my agent to investigate and she was able to obtain a more specific reasons for this notice. As I went around shopping for a new insurance policy I noticed that every quote was extremely high and every insurer would inform me that I have too many claims on my policy. While speaking with *** they were able to tell me more about their report and they informed me that I have 2 claims that were submitted as if I WAS at fault, on this claim the other driver was found at fault and he paid for all the damages in which I was able to also recoup my deductibles. Then there is also a claim on file that Allstate never paid for in which I strictly informed the agent that I never wanted to put in as a claim because the driver of this hit in run had insurance and they were doing their own investigation, my call at that time was simply to alert them of what I was doing and what were my options. Allstate policy is that you cant have more than 5 claims over a period of 39 months, I have 3 claims on my history that are affecting me negatively that shouldn't be on my record and it's allstate job to correct their own mistakes. My policy expires on February 1st, and every other insurer either is either telling me that they won't cover me or they are asking for an outrageous amount, again, because of the claims in question. My first preference would be to stay with Allstate, I have life insurance with them and I also would like to add home insurance as well but they have to correct this issues in a timely manner because I own 3 cars that me and my wife lease and after February 1st I will be without insurance. At worst I would have to take a bank loan in other to cover my cars just to comply with New York State laws. I been a loyal costumer and I feel that Im getting screwed over by Allstate.

Worst company ever. They quoted me 3 times the average amount for home owner insurance.

I'll keep this short because I expect AllState to contact me. I recently moved from one state to another and so in advance, I contacted AllState to transfer/set up my auto and renters policy for my new location. Somehow the agent at the new location (Baruti ***) tampered with my active policies in my soon-to-be former location, created, a mess, and now there are almost 10 policies showing when I log into my account. This created confusion and after communication with him, ***, and the agent of my soon-to-be former location, I was given the impression that all was taken care of and I was told that when I log into my account again, all of the "mistake" policies would be gone... Fast forward to today, I got mail from AllState pertaining to 2 policies that have no business being in my account. They are: *** and ***. I'm extremely irritated because I have already BEEN THROUGH THIS. When I log into my account I see these extra policies that have no business being there. The ONLY 2 active policies should be the ones ending in: 038 (auto) and 128 (renters). Secondly, I should not be receiving any paper mail at all because I opted for PAPERLESS communication. Lastly, Mr. sent me mail saying he was unable to reach me via email regarding the 2 policies that aren't mine...THEY AREN'T MINE! AND MY EMAIL WORKS FINE.

Lastly, regarding the policies ending 763 (auto) and 175 (renters) from my former location: they were paid in full until March 20, 2019. I am expecting refunds. I contacted Sheyenne ***, but she ignored my email....While I'm at it, Stacy *** (Sheyenne's mother) used to be my agent and suddenly disappeared with no notice. I have made several attempts in the past to communicate with her but got no answer. I found out a weeks ago when all this confusion was happening, that her daughter had taken over...WHAT? How unprofessional! It took me contacting the corporate office for her the daughter to even communicate with me and I have not heard from Stacy since.

I have too much stress in my life and I don't have the energy to micromanage other people.

I have never had such a difficult time dealing with a claim. I had an accident on 12/21/18. The other driver was at fault. Even after the police report said the same thing as my statement the agent Ashley *** would not move forward with the investigation, waiting on a statement from their driver. It wasn't until I told them I would get a lawyer that they finally moved forward with the investigation, which was 3 full weeks after the accident. Even when told I was a working father of 6 missing work due to my van being inoperable, they still dragged it out. I was told I'd recieve a check in 3-5 business days, however I did not. It was 1/14/19 when I was told payment would come. When it didn't I sent emails for several consecutive days with no response. Finally after telling Ashley I have contacted the corporate headquarters she responds to that to tell me that the check had NOT be issued and she is just now issuing payment, this is now 1/24/19 and I being told once again to wait 3-5 business days for payment! If you choose Allstate you choose frustration and fighting every step of the way to get the money they owe you! Customers give this business 1 star, I don't know why Revdex.com has it listed as A+, one star to me is an F! I would give it no stars if I could!

This provider filed a claim of "vehicle disablement service" on my behalf and actually paid a towing company a fee, which was not authorized by me. I was locked out of my car and I called my Roadside Assistance to see if they could come a unlock my door and let me in. (My keys were accidentally locked in the vehicle.) I waited and received a call saying they could come out within 20 - 40 minutes. I advised them this would be too long, as I had packages in the car which were time sensitive and prone to melting. I told the Roadside Assistance nevermind because it would take too long. I was able to call a friend who came rescued me within 15 minutes. I received an email three days later advising me of my "claim" for "vehicle disablement service." I called my Allstate agent for details concerning this, and was advised that there was a payment to a towing company. This is a dishonest practice since NO ALLSTATE AGENT EVEN PHONED ME TO FIND OUT IF I WAS ALIVE OR DEAD FOLLOWING THAT PHONE CALL!!! Allstate claims to have it's customers in "good hands" but the only "good hands" I'm seeing are the hands Allstate has extended for themselves! They actually paid a dispatcher, who was never dispatched! I have never felt protected by Allstate, and this is one example of why!

I have been an Allstate policy holder for decades. Home, auto, flood, etc. Happy for the most part. Until recently my home was in a flood zone and as a result I choose Allstate to underwrite the required insurance. Never had a claim just paid my premiums. Well last fall FEMA sent me a letter to inform me that the flood zone had been re-done and my home was no longer in a threatened area. Shortly after, I got letters from my mortgage company and Allstate stating the same thing. Interestingly enough FEMA back dated the requirement 10 months to Jan of 2018. Allstate informed me to expect a full refund for the premiums they had already collected. Well to my surprise when they cancelled my required flood policy they created a new flood policy and deducted the new premium from my refund. I immediately called my agent and informed them I did not want the new coverage and requested the premium be refunded. After 3 months of calls and emails they inform me that they had the right to insure my home without my permission and refuse to issue a refund. I have contacted the SC Insurance commission and am awaiting a resolution.