Allstate Insurance

The definition of "insurance" is as follows:a practice or arrangement by which a company or government agency provide a guarantee of compensation for specified damage,loss, illness or death in return for payment of a premium; 2) a thing providing protection against a possible eventuality. This is my story: My wife and I were driving to work on December 19, 2018, at 3:45 am, when I hit a huge raccoon on highway 57. It was unavoidable and we pulled over immediately afterward. The car was leaking several different fluids and we got right back in the car and hurried to work. I called a wrecker and had the car transported to *** that morning. Today, on Thursday, 1/17/2019, I am unable to get my car back because apparently....the one part they need to complete the repair issues is nowhere to be found. Yes...seriously, that's what every dealership, parts warehouse, aftermarket dealer, etc... has told *** and us. Allstate is telling us that we just have to wait. Yeah...wait....and if we want to go to a junkyard ourselves, and miraculously should we find the part, then we'll have to pay for all of that ourselves. What!'!?!? Are you freaking serious? This is 100% wrong and Allstate should be trying harder to put a car back together and get it back to us, than they are. This is ridiculous! This has presented a great hardship on my wife, and myself, and we have been patient and courteous. But for Allstate, to shift the responsibility to us? Really? They are ALLSTATE, for God's sake!! We are at an impasse and we are not happy. Please help us!
Product_Or_Service: 2014 Ford Fusion
Account_Number: claim #

A tornado went through Republic MO on 12/1/18 and I called Allstate due to fence and roof damage. Allstate sent an inspector, then said that the damage to the roof was due to a bad roofing job. Nearly every house in our neighborhood sustained damage, and most are getting a new roof. They all must be with different insurance companies. My direct neighbor has a different carrier and got a check for her entire new roof, including her shed. All of our houses were built around the same time and most of them by the same builder. Not sure how everyone has roof damage except for us.

I am filing in regards to my parents, Tae *** and Yi Soon ***. Your local agent Cape Fear in Fayetteville, NC are rude, discriminating against my parents because they can't understand them and told them to speak "English." They were! Besides the rude, discriminatory statement, they charged them for insurance on a vehicle that they took as a complete loss. Why are my parents responsible for a vehicle that you took to an auction place and is no longer in their possession? They wanted the new vehicle which they already paid for in the place of the old one but that was not added. They did this in person so they have proof of reciepts. They only reason we stayed so long with allstate and your incredibly high prices was because the previous agent was the best! But now, this agent treats long time customers like crap and doesn't answer during business hours. This is unacceptable and I want to change insurances for my parents once their 6 months expires. There is no reason to stay here.

It's been over 2 weeks since my accident on 12/2/18. I filed a claim with Allstate Insurance company the party at fault. The adjuster handling the claim is Juan *** from the AZ branch. I've emailed Juan pictures and video of the accident so he has all the information he needs to make a decision. Allstate finally accepted fault and said they were going to issue a check for the repairs to my 4Runner, as well as, the replacement cost for the two car seats. That was about a week ago, now going on two weeks with multiple attempts to contact Juan to get this problem resolved with no response from him. This is the worst customer service I have ever seen handling my claim by this company. I just want to get my 4Runner fix ASAP!

Allstate has failed to act in a reasonable manner to settle a claim after our house was flooded. Allstate has failed to send an adjuster to look at the damages. Allstate has declined to accept pictures of the damages. Allstate attempted to force entry of a third party contractor into our home without understanding the extent or nature of the damages. Allstate has taken actions to obstruct the expeditious settlement of this claim and has employed "strong arm" tactics in an attempt to cause mental anguish, likely in hopes that we will accept a smaller settlement or to avoid liability. Allstate has not responded promptly to communication sent to them (estimate).

I bought my renter's insurance from Allstate a year or two ago and I was told that everything in my apartment would be covered. Unfortunately something fell from the ceiling and damaged my TV and now they're telling me it's not covered. Stating it needs to be an act of God practically to get it replaced. If you ask me, it seems to be deceptive practices.

Allstate took their sweet-*** time processing the workshop’s repair estimate , which caused a delay of nearly one month. Throughout this timeframe, the car seated in the repair shop. they agreed to pay for an economy rental car (although my vehicle is a Ford Explorer limited) but refused to pay the rental car’s insurance, leaving me with $700 out of pocket costs for an accident that was caused by one of their customers. I inquired customer service for a supervisor to talk to, to no avail. This was the first time I deal with this company and I hope it will be the last.

I am extremely frustrated with Allstate! On or around December 10th 2018 my Allstate agent handling the property damage part of my claim call and told me that my vehicle was determined by Allstate to be a total loss, and that they would be paying me after they could assess the value of the vehicle by inspecting the equipment and options installed.

The agent then asked me to release the vehicle to Allstate so they could move it on to their total loss storage lot. I told the agent I did not want to release the vehicle until I had a dollar amount finalized for the value of my total loss. He proceeded by informing me that Allstate would no longer be paying storage fees to the shop of my choosing (where the car was located at the time of his call to me) after December 11, and that it would need to go to their storage lot so they could determine the value of my total loss. I reluctantly agreed to release the vehicle on the condition that it was being released only to determine the value of my total loss.

He then told me that once Allstate received the vehicle, they would request the window sticker for my vehicle so they could properly price the replacement based on the options my vehicle had.

According to the agent the high value of my vehicle required another agent to become involved in order to verify the options stated on the window sticker. Keep in mind, the vehicle is a full electric car (2016 *** Model X), one that would not turn on since it was involved in an accident so I’m not sure how they planned on verifying it.

It is now clear to me that Allstate bullied me into releasing the car, and misled me into releasing the car. They pressured me by saying that they would not cover further storage fees because the car was a total loss and misled me to believe the vehicle was being moved to their storage yard to determine the value of my total loss. They abused that right and power by taking back their total loss determination after taking possession

On or about November 6, 2018 I, (Everette Earnest *** Jr.) called the Allstate Customer Service Phone Number to request a change in the date that my auto policy premium is debited to my bank account. I requested to change from the 10th of the month to the 15th of the month. The reason is that it would be more convenient for me because I receive my Social Security Check by auto deposit on the second Wednesday of each month. I did not think that I would have to record the conversation or ask for the lady’s name. I assume that the person that I was talking to would be competent enough to handle my request. The lady on the phone, (Allstate representative) said that it was too late to change the date for November, but it would take affect in December. She said that everything was taken care of. I believed her and assumed that everything would be taken care of as she had stated.

On December 22, 2018, 2:05 AM, I received an email from Allstate, Document Titled: “Auto policy cancellation notice for non-payment of premium,” Due Date: January 10, 2019, Minimum Amount Due: $221.84, Payment in Full: $551.85. on December 22, 2018, I called the same Allstate Customer Service Phone Number and talked to a gentleman who’s name I did not get. The gentleman said that on November 6, 2018 I called and suspended my auto debits. I explained to him the what I described above and that I did not suspend my auto debits; that I had requested a change to the date that the auto debits come out of my banking account. The gentleman said that he had on notes of such a conversation and that he could not change anything, that Allstate would be debiting my account on January 10, 2018 for $221.84 to make up for the non-payment. I told him that that amount would overdraw my account and that would be unacceptable. He said that there was nothing he could do about it. I asked to talk to someone with the authority to make the changes I has originally requested and not to debit my account in the amount

I cancelled my policy because my local rep would not return my phone calls. I then received a bill for coverage after I no longer had allstate. I contacted the corporate office who assigned an escalation specialist who said that if I provided my declaration page of the new insurance they would adjust the termination date to match the date of my new policy. I emailed the escalation rep my whole policy and followed up numerous times and have not received any correspondence or returned calls from the assigned rep. Today I received notice that Allstate turned the erroneous charges over to a collection agency. I again left a voice mail for the assigned rep.

I was sideswiped by an Allstate customer on 12/27/28 and I’m being played with by the claims adjuster. I have never been treated so poorly. Dragging their feet and no care or concern for my physical well being or that my car can’t be driven safely in its current condition. I have no hired an attorney. Shame on Allstate.

I have been working for months to resolve a leaking roof issue with the Allstate Insurance company to no avail. I have been accused of falsifying information, given the run around and practically ignored in trying to get strait answers from affiliates related to the claim I submitted with the company. The contractor and I have been asked for documentations several times (the same information), still without no solution being reached. I have been a customer with Allstate for over 20 years and these past few months I have received the worst customer service since being with the company. It is a disgrace to what Allstate boasts is the fabric of their organization.

To Whom It May Concern:
Not long ago I talked with my local agent and made adjustments to my policy. I was very happy. It significantly reduced my rates and accommodated all of my family's needs. Because of our good driving records and our years of loyalty to Allstate, we have enjoyed accident forgiveness. We have been with Allstate for nearly 24 years for our auto insurance and 21 years for our homeowner's insurance. It has been a wonderful experience.
In April my daughter got in an accident. Thankfully, no one was injured. However, she was at fault. The claim was small, $1,500. On our last billing cycle our premium increased $106 per month! I called to speak with our agent, Lynn ***, and found that when our policy renewed at six months we are now receiving a surcharge owing to the accident claim. I asked, "But don't we have accident forgiveness for all the years we have been with Allstate?" Silence. "Oh...When you called and adjusted your policy, all of those years were wiped away and you now appear as a new customer. Your accident forgiveness is gone."
We estimate we have given Allstate over $100,000 over the course of our relationship with your company. Now for a measly $1,500 our bill has increased over $1,200 per year. What has 24 years of loyalty purchased me? Absolutely nothing! When I called my agent, he told me he can do nothing because this is a corporate decision. I can characterize this situation as follows: When I am working with Lynn, it's talking to a friend who cares and takes care of me and my family's needs. When I'm dealing with Allstate corporate it's group of people who see me as nothing more than an account number through the lens of a computer algorithm with shareholders and board members in mind. If this situation is not rectified to my satisfaction, I can tell you precisely what customer loyalty means to me. Someone else will get my money from here on. I'll find another company.
Thank you for your time.
Cordially,
Mark

Allstate came out an inspected my home for policy renewal and said there was roof damage that needed to be repaired for renewal. I got two estimates and submitted them to Allstate and they determined the roof needed only a 3000.00 repair which is the same as my deductible. I then hired the contractor to repair the roof. Then all the issues started because the tiles on my roof have been discontinued. Allstate then sent me a notice of non-renewal because the roof has not been repaired. I sent a sample tile (hand delivered by my son) to Deborah *** as she requested so Allstate could find them or a matching one. Allstate then lost the tile. This has been going on since July and it is now December 20th. I asked Deborah to come and pick up another tile and she had to check her very busy schedule which I found the time it was taking very offensive. I have scheduled a *** pickup and delivery at my expense to deliver another tile. I don't feel that Allstate is taking my claim on my home seriously and has very poor customer service.
They were able to renew the policy with a notation that I am making every effort to have the roof repaired. It would be repaired if Allstate had better employees.

Horrible. Scam artists. And I believe all the reviews here aside from mine reflect that greatly. I was recently in a car accident, and went to file a claim. I pay 900 a month for 11 cars on my policy, and have been on time and loyal for years. The one time I need it to be utilized, they deny the claim on any sort of payout because "the car was insured, but the driver was not, thus the claim is denied". I am left without, and still financing this car, so I will have to pay the thousands of dollars out of pocket. The agent was horrible, and extremely difficult to deal with. This company only cares about its bottom dollar, and could care less about the well-being of the people that pay them their hard earned dollars every month to give zero support when it is time for them to be utilized. I wish I could give them negative stars, as a one star review is far too much credit for them. Worst company I have ever dealt with in my entire life.

Allstate has turned down 2 of my last two claims with the same company inspector.
First excuse was lack of pictures.
I sent plenty!
Second they said I breached contract because I wasn't living in the house. I had stated that it was my second home,that my Son was living at the house & I was staying at the house on several occasions.

I just wanted to let people know that according to your (Allstate) customer service rep that I spoke to on the phone said that Square Trade has a partnership with Allstate but you have no control over what they do. You are allowing Square Trade to use your logo "powered by Allstate" so people think that Square Trade is a good company and they are not. So just by your affiliation with them and letting them use your logo you are also at fault. I purchased a protection plan from Square Trade and was told at the time of purchase that my device would be covered for anything that damaged it and it would be sent in for repairs if repairs were unable to he made I would receive a replacement device. When I called Square Trade to file a claim I was told that it would either be repaired or replaced and would receive an email stating what to do next. I recieved 4 emails from Square Trade one saying that my claim was approved and they were looking for a replacement. The last email I got from them stated it wasn't feasible to replace so they wanted me to accept a payout for my device. I called today asking why this was and why they weren't replacing my device like I was told then they tell me there policy is to just pay for device instead if replacing first time I've heard this. Go through several supervisors and they are now saying the same thing one supervisor asked if he could send me an email of their policy. I said yes and asked to speak to whoever was in charge above him. While I'm on hold I read the email about their policy and it says nothing about just paying purchase price. The email stated in step 4 the device would be either be repaired or replaced. The manager comes on and starts saying immediately that their policy is just to refund purchase price. I read several parts of the email that I received that is supposedly their policy and it says nothing about refunding purchase price. I went on to tell him that they are intentanally deceiving people because what I was told when I purchased the plan and when I filed the claim there was no mention of a refund of purchase price and what he was telling about their policy and that it doesn't say anything about what you are saying in the email I received about your policy. If Allstate wants to associate with misleading companies and allow their name to be affiliated with those companies then they are also to blame. I will never by another protection plan from Square Trade nor will I ever do any business with Allstate.

All state took three months to replace my rear window in my van and then another two months to try and replace a side window To no avail of which I had to replace myself then just a week ago I reported a renters insurance claim from which my van was broken into and even though I pay my policy they denied it...

they added my roommate under my policy without my permission. I do not know where get the info that whom I live with.

I have been an Allstate renters insurance customer for over four years. In that time prior to July of 2018 I have never missed a payment and never even been late on a payment.

In July of 2018 the bank account that I used for my payments had to be closed due to fraud. I immediately made a one time payment to update my recurring payment method. However their system did not update this to my recurring payment method for some reason. My apartment was recently robbed. Imagine my surprise when I found out my policy had been cancelled. At no point did I receive a phone call or a letter indicating this. In fact I learned that when I last moved over 18 months ago and updated my policy to cover my current address they had not updated the shipping address from my previous address despite my request that they do so.

Now they won’t cover my theft despite my receiving no notice that there was an issue with payment as I received no calls or letter. They claim they sent email notifications but I never received them and believe they went to my junk mail folder. Given my loyal and consistent payment for four years I would have at least expected my agent to pick up the phone and called me to tell me something was wrong.

Allstate is a company that does not care about their customers no matter how loyal and consistent their customers are about payment. Had I known that the reoccurring payment had not gone through, I would have made an immediate payment since I have NEVER even been late for a payment in four years. I’m thoroughly disappointed.