Allstate Insurance

I recently had a claim for repairs on my home. The process with the claims agent was ridiculous, service was terrible in addition to the adjuster that was sent out did a horrible job on my claim and left out pertinent information. When I called Allstate they pretty much refused to send someone out to look at everything. Once They came out and looked at the damages it was weeks later.

I spoke to the agent and he explained the process on how the claim process works. I did everything that was asked and noticed that he changed my paperwork at the last minute and failed to mail out the proper amount that was listed on my invoice for the depreciation in the amount of 2,739.30 instead a check of 1500.00. When I talked to the agent at the beginning of the process it was explained that after all the repairs was taken care of I would receive 2799.49. Because of the lack of customer service during this process, the extra amount of time I had to step away from work to take care of this matter I decided to end my policy with Allstate. I will also be making a complaint online under consumers. I will never refer anyone to use Allstate for any insurance needs.

On 10/23 I called Allstate to ask about rental coverage because my car was stalling and having mechanical issues. I was very clear this was not due to an accident or colission damage. As instructed by the representative I was informed it would be covered for up to 30 days I had open a claim. Furthermore, if work that needed to be done was over $1000, I could have the insurance pay for as long as I paid the deductible. I explained I wasn’t sure if the warranty company was going to pay or what the cost was going to be, the representative assured me I had the option to go wherever I choose and that would not affect the rent a car coverage. On 11/26 I had a phone conversation with Allstate which resulted was misinformed and they apologized but the claim was not going to be covered because the work was all mecanical. I don’t feel I should be responsible to pay over $1200 rental bill because I was misinformed and misguided. I only rented the car because I was assured it was going to be covered. I attempted to speak with a supervisor Skyler Kershner who stated nothing could be done and when I asked to speak with her supervisor, she stated, I’ll informed him but he is going to tell you the same thing. I asked Skyler why was Allstate not willing to take any responsibility in this matter and she just continue to state my policy doesn’t cover rentals for mechanical issues. I understand that today as of the conversation but again was not what I was advised when I originally made the claim. I even asked her to go back to the call if it was recorded as to have more proof of conversation I had on 10/23. Skyler stated she could review for quality purposes but not to help with this situation. If I was misinformed, misguided and misdirected by an Allstate respresentative, causing financial damage, is this not an issue of quality? I did receive a phone call from Allstate on November 14, which I missed, stating the rental would not be covered but I already had rental for over 2 weeks

Allstate is refusing to send an Insurance Adjuster to my home to assess hail and wind damage to the roof of my home. Despite numerous contacts/requests by me and my roofing contractor along with the submission of photos that clearly demonstrate hail/wind damage, Allstate still refuses to send an adjuster to look at my roof.

When I initially filed the claim, Allstate send a sorry excuse of an assessor (*** out of Atlanta, GA) to my home. Despite Allstate asking and me advising them that my home is two(2) stories, the Allstate contractor came unprepared and advised - he didn't see anything to hook a rope to in order to go on my roof; he'd need someone to assist him to get on my roof; and finally, he'd need to contact Allstate to inquire about next steps (possibly using a drone) because he was unable to get on my roof to assess it. Unfortunately, no follow-up contact from Allstate about next steps, but a voicemail advising of claim denial.

Despite 2 roofing companies assessing roof and finding clear evidence of hail/wind damage and providing photos, Allstate is denying claims w/out even physically looking at my roof. After filing a complaint directly with Allstate, I was advised they will not send an Adjuster to my home. This if VERY unfair - after being a customer for over 30 yrs, Allstate can't give me the courtesy of having someone competent (an Allstate Adjuster) come physically assess hail/wind damage to my roof? This is VERY disappointing and does not make me feel like I'm in "good hands with Allstate." I'm requesting an Allstate Ins Adjuster to come to my home to assess the hail/wind damage to the roof of my home.
Product_Or_Service: Home Owners/Property Insurance
Order_Number: Claim #***
Account_Number: Policy #

We had 2 freak hailstorms that left us with every vehicle we owned totaled as well as our home and personal property we have also severely damaged. From day one working with Allstate I have been treated less than. Allstate had sent an adjuster out to our home to inspect damages and from the get go was acting very strangely. He had told both myself and my husband that there was significant damage to the majority of our property and would pass it on,though he did the walk through without us. Almost a week later a man had contacted me and told me only 3 items were listed on the claim. I told him something wasn't right, and that there was a lot more damage than what he was stating. He accused me of lying and trying to just get more money. I called the claims department with Allstate and informed them and I was then told they would not send anyone else out and that it was on me to pay a contractor to come and do an estimate to show them that I was not lying before they would send anyone else out. I then contacted me personal rep to escalate it. After 3 weeks of waiting I was finally contacted and told they would send another adjuster out. Come to find out there was over $40k worth of damage. Allstate then sent a large lump sum check in the amount of $34,989.04 with my home and personal property combined. The only thing we financed with the bank when we took over the house from my mother was the house. We later put in a shed, dog house and privacy fence. The roof has already been completed and the company that replaced our roof has stated that they may have to put a lien on our home due to non payment. Our mortgage company made a significant mistake and messed up our account and put our home in a pre-foreclosure. We had to pay for a lawyer to get it fixed. We used our 401K and Stock to pay for our shed, doghouse and privacy fence. There is less than $2K after the roofers are paid for the rest of the home repairs that were listed.

Called Allstate this morning to get my windshield fixed tit has a quarter size chip in it. I was transferred to what I thought was there glass division turns out it was *** . I made a appointment from 1 to 6pm today no one ever called or showed up. I called to check where my repair man was they could not get anyone to answer them at the local offices, I called allstate back just to be sent back to *** again I talked with Aaron and a Andra *** but still I have no answers . I call allstae back thinking they will step in on my behalf and get this took care of but sadly no help After going thu all this and 2 hrs on the phone I still have no answers. so I have been with allstate 40 years so where are the good hands at !

A tree limp fell on my roof turned it in was leeking in bedroom and turned it into insurance they come out looked at roof left mind you they never come in my house at all and they said little damage in bedroom no holes just singles the n a few days later rained had holes in roof didn't know started leaking bad and destroyed my dinning room ceiling they give us like 1000 something 1000 deductible but with holes roof alone was more than that now insulation wet and ceiling falling down and they say it was all in the estimate iv been fighting with them for days weeks and get no where they should have paid for it all I'm.sick and I can't get on my roof they said not much damage I believed them and now I got a disaster and they won't help fix it

Don't be Fooled by AllState. Mayham is REAL and AllState causes the Mayham. AllState exposes their customers to potential financial ruin by delaying and dragging out the legal process of lawsuits brought against their policy holders with at fault auto accidents. By AllState not trying to in good faith settle claims within policy limits in a timely manner. This in return is causing their customers to be put through years of unneeded litigation that easily could end with a judgements against them several times more than their policy limits. After paying years of policy premiums AllState customers could easily end up in bankruptcy needlessly. Policy holder have the right to demand that AllState settle legitimate claims within and up to the limit of their policy. *** Please repost everywhere and visit our Facebook Page ***AllState Shoulld be ashame*** and use
#AllStateshouldbeashame
#AllStateisMayham
#AllStateisDangerous
#AllStateTurnandRun

Agent working on the claim asked me to call her back on Tuesday, I've called her Tuesday, Wednesday, Thursday and Friday all during normal business hours which her voicemail also confirms but non of the calls were answered all went straight to her voicemail with same saying call her back in normal business hours which I am calling. And from all those calls and voicemails non of them were returned. My claim is on hold because of this reason and nobody seems to know what is going on.

I had a house fire that involve the kitchen and I call to report it to my insurance company and they gave me a claim number. I spoke to the adjuster which then stated my house needed to clean by a cleaning company. The adjusters where informed of my medical history of lung and acute allergy and asthma problems, I told them that noticeable things need to be replace that you can clearly see that was damage with fire and smoke and soot, Mr. Russel Lydya told me and a firm and rude tone that it need to be clean and I ask how can you clean damage furniture and appliances, this is money that is wasted then to simply replace. He could not answer me other than it need to be clean, I understand something need to be clean, but they did not take the time to go through the house with me so that we could properly identify the thing that clearly need to be replaced, I explain that I have medical issues and he ignored me claiming I need to get a cleaning company out then they can discuss the replacement items. Why do you need to clean the soot damage furniture, My sofa and slay is damage it has stated winkling and they said they have to clean it cleaning it is not satisfaction due to the soot has settle and cause damage to my furniture and other things like the Stove, counter top, cabinets need to be replaced that is burnt from fire

This insurance company is by far the worst I have had to deal with, I lost my camera equipment (back in August) which was insured under personal property policy. I never heard from my agent instead they put me through an investigation and then a deposition with a lawyer to retell my story for a third time. I still to this day have not received a straight answer to when my claim will be completed. I have to deal with the investigator that was assigned to the claim (a real treat) and all I ever get is "we are working on it"

I sat with the layer and investigator on October 11th they told me two weeks, now it is November 2nd and still no word, no update, or communication. I am out approximately 4k and have gotten no further then the first day I made the claim.

I’m writing this on behalf of my dad who does not really know how to do things online. We’ve had Allstate insurance for years for vehicles and home. However when an apartment in our building caught fire Feb 22nd, 2018 everyone (including us) had lost our homes. (we still do not live here because they are still fixing it) Our insurance came to inspect our home but however they claimed since my dad didn’t live there they do not have to cover anything. We explained to them that my dad was working on a home that he had purchased the end of 2017. He would come to and fro from the recently purchased house to our home because his house was a project home (him and my uncle buy houses/townhomes that are not in the best shape to fix and rent or resell). However they said because only my dads bed was in our house and not his clothing or any other personal belongings he didn’t live there and they would not help us. (however this is the home covered in my dads insurance policy) We are now in November and we had to find our own places to live since the fire because they claimed he hadn’t lived there. Shortly after the fire happened they said we were committing insurance fraud and they cancelled the home insurance and raised our vehicle prices more than double what we used to pay. As an expecting mother at the time and now mother of a newborn it’s very concerning to me how an insurance company after paying on time every month and having coverage (my dad) we wouldn’t be placed in a home and neglected the way we were.

An email was submitted to Larry *** to cancel my homeowner's policy on February 5, 2018, effective date 02/12/2018 and my Auto insurance policy effective 02/23/2018 and my bank was also notified of this transaction he still has not closed this policy his computer and I'm now receiving statements in the mail from a credit collection service for a payment of three hundred thirty dollars and two cent .have tried to call him personally to find out why I am receiving statements from a collection agency from Allstate but he has failed to return my calls.

RE Claim number: 05 ***. On 10/16/18 my husband was driving a U-Haul and towing our car from Michigan to Pennsylvania to complete our relocation. He was rearended by a woman. She was having a stroke and he assisted her until help arrived. . Her insurance company, All State called and said that we were approved for a rental car and for repairs. She indicated that Enterprise would call me shortly and an adjuster would go to the body shop to look at the car. Enterprise did call but because it was a Friday and they didn’t have many cars I said we would wait until Monday. When I went there on Monday I was told that All State had changed their mind and they were in the process of researching the claim. Because the driver had a medical emergency they probably would not pay. This is now more than a week later and I have not heard from them.

First the damage was only to the tailgate and we require a rental. If they had just okayed it in the beginning we would have our car back and rental fees to All State would be less.

Secondly, I was to,d by ken trouts, supervisor at the Pittsburg Claims office that if she had no prior history we would not get paid. I did some research and found that if the driver had any kind of symptom while driving and was able to pull over and chose not to, then the driver becomes liable. In the condition she was in at the time of the accident she would have had some symptoms that would have given her time to pull over.

I don’t understand the hesitant in paying this claim. The claim is so small. We are not asking for personal injury.

?? warning long post but worth the read oh and remember to share??
So here is a little story about All State the insurance company. The your in good hands company??
Two part sorry from a couple months ago and just the other day. A couple months ago a older man rear ended my camaro (everyone knows I’m a car guy and I take care of my cars) on a really cold day. He pulled over and we called the cops exchanged insurance etc. He even gave me a ride to work because my car wouldn’t start, why you ask??. Well since it was extremely cold out apparently a line cracked and there was fluid leaking everywhere. Long story short I called Allstate and they told me to take it to the nearest auto body show. Luckily there was one directly in front of the accident because a group of us had to push my car to the auto body shop. I called Allstate back and they told me the line, labor and everything would be covered and even got me a rental vehicle. They said just pay for it and I could send them a receipt for reimbursement. I paid the $400 bill and I didn’t even make them pay for a rental because I have a second car. I said don’t worry I just want to get my Camaro fixed. They then told me to bring my receipt with me to their estimator and he would look at the damage on my car as well cut me a reimbursement check. Well that is the first part of this frustrating story. The estimator said he had no notes as to issuing me a check and that those items would not be covered. After multiple phone calls with multiple pretty rude people. I never received any form of reimbursement and they denied that anyone had even talked to me about any of it.
Now lets fast forward to the more interesting most current accident. I recently purchased my favorite car to date a brand new Dodge Challenger 392 scat pack. A beautiful car the I wash a lot and don’t park to close to other people. One day driving home from work a lady decided she liked my lane more then me and ran into my beautiful machine. She looked at me and then took off down hwy 270. I called 911 as she was clearly working on her hit and run skills. The dispatcher asked me if I had her license plate number. I said no but I will get it. The dispatcher asked if I could catch the RAV4 ???? I think I can do that by applying a little gas and some mad driving skills. Finally caught up to the speed racer crash dummy and waited for the cops to show. Insurance was exchanged and police report taken etc... police office said it’s a no fault state and since she stopped (5 miles down the road) she couldn’t do much but advised me to take picture as it was clear she hit me due to the amount of rubber from her front tires being transferred to the side of my car. Fast forward a little more to today and Allstate sent me this letter once again saying that they will not cover the damage that one of their insurance customer caused.
???? very frustrating that I’m out almost $1000 due to others people driving mistake and a insurance company that is not willing to take ownership of the situation. This really is the short version but you can get the picture I’m sure. Either way please share this post and more importantly I hope no one ever has to deal with Allstate under any circumstance.
Thanks for taking the time to read and have a great week everyone??
#allstate #allstateinsurance #badbusiness

On 18 June 2018, I received an email from Marlon *** at Allstate Insurance Company.

On 19 June 2018, I sent an email to Marlon *** to notify Allstate Insurance that my current bank information was incorrect. I NEVER received a response from Marlon ***.

On 29 June 2018, I followed up with another email to Marlon ***. Again, I NEVER received a response from Marlon ***.

On 18 September 2018, I received an email from Stephanie *** at Allstate Insurance Company.

On 30 September 2018, I sent an email to Stephanie ***. I NEVER received a response from Stephanie ***.

I was in a vehicle accident in April 2018 where the other driver was at fault and their insurance agency stated they were accepting total liability and all costs including rental vehicle. I have requested Allstate to follow through with reimbursement since the accident, and they have done nothing. They don't answer the phone and return calls. Christopher *** was my non-responsive claims rep.
I was in an additional vehicle accident in August 2018, my vehicle was totaled. After contacting the Allstate Total Loss Agent, a car value report was prepared to estimate the value of my vehicle. The report indicated more than 190,000 miles. My last odometer reading at time of last service as documented and provided to Allstate was 58,000 miles. Allstate paid the lienholder, but has not paid me the difference, nor have they corrected the mileage despite my submitting the service record to upper management for correction. Ramson *** was the claims rep, and management was Art ***.

In addition to all of these issues, there is a lack of communication throughout the processes of both of these accidents. They don't answer the phone and often don't return calls. The upper management responsible for correcting my information does not answer the phone and has a voice mailbox that is full.

I am 55 year old Allstate insurance Platinum auto policy holder for 12 years in row with good driving record. On September 26,2018 I was shocked by letter in the mail from Allstate co. with Notice of non-renewal. According to this letter I have failed to complete and return Renewal Questionnaire. Immediately I placed a phone call to Allstate company. I have had a long conversation with Valery(can be reached at ,ext ***). I explained Valery that I am very responsible person and I did complete,sign,date and return the questionnaire back to Allstate via regular mail . It was done at the end of April, beginning of May. Allstate did not make requirement for certified/registered mail. Due to this fact I do not have any receipt. Unfortunately for me, Allstate doesn't want to listen. On September 28,2018 Valery has call me back with message that my 12 year old Platinum auto policy with special privilege WILL NOT be RENEWED AS GUARANTEE PER AGREEMENT AT TIME OF SIGNING. The Allstate suggest to contact representative to see see the other ways Allstate can continue with me. Rephrase: you more than welcome to sign up a NEW POLICY, NO PERKS ...Rephrase, so-called renewal questionnaire has been made up by Allstate to get a rid of OLD PLATINUM policy and its holders in "legal way". To clarify: in a way my auto policy was written it GUARANTEE me a RENEWAL REGARDLESS TYPE OR AMOUNT OF ACCIDENTS as long as I am an Allstate customer.
Once again,I have been a 12 year loyal customer with good driving record. on August 10,2018 I have been rear-ended in car accident for first time in years. This is how Allstate Corporation does it business: ripping customers of its money and throwing out by the curb. Highway robbery at daylight in "legal way"..

First of all this rep never took consideration of my claim she denied it once she received it she was rude and she wasnt really into the claim the claim occured bck in 05/03/2018 is when this incident occured and I sent her pictures she keep sending me mail for what reason im confused I see she isnt paying for the claim so now im feeling harrassed and pay me for my damages why is the dweling as much as the house was worth from when I purchased it ,is this something Allstate train their agents to do so that when the customer file a claim they wont receive a dime this is bullcrap you will find your self in a mess I sent them a reciept for 2500 for fence damges for May windstorm claim #***9 all I got was letters and dum messages from the incompentant rep that kept calling named Nicole *** at *** at tat cant helo you with nothing but has lots of messages and letters to send .

About a year ago, I came in to this insurance agency to get a quote for auto and renters insurance.
I had a special requirement to insure my recently acquired e-bike after I was told by my previous insurer that it wouldn't be covered. I inquired with multiple insurances and finally got the response I wanted from this agency. Maggie confirmed that there would be no issue and the electric bike would be covered.
I asked if there was a limit and they confirmed that the limit covers my bicycle. It was all smiles and sweet talk and I had no reason to suspect anything.

It wasn't until last month that my garage was broken into and the bike was stolen. I was disappointed but in peace because I knew I was insured.
I filed a police report and then a claim through the agency office. At this point, the girl that assisted me promised that the claim would go through in no time.
A day later, AllState rejects my claim and points me to a clause on page 15 of the insurance policy. After a conversation with the AllState rep I realized that I've been scammed. AllState directs me to the agency that promised me false coverage.

I went in to their office to talk to the person in charge and was sitting in front of Liz, the office manager.
Liz showed no sympathy. She said Maggie is not working there anymore since she was unreliable but unfortunately they have no record of the promises made and therefore they can't do anything to help me.

I was in an accident 2 months ago. The party at fault is covering the damages (allstate) My car has been in the shop for over 2 months due to a part in back order. I was told by Allstate representative handling my case no matter how long it takes I will have a rental and will be covered by Allstate. Last Wednesday Sep 19 I went to *** to get another car rental and was informed ALlstate had not extended rental, it had no end date it appeared as an open account. I spent hours at *** and finally they figured everything out and was told the car will be covered by Allstate and I was good to go. Allstate did not extend my rental, *** cannot find payment from Allstate and now they are charging me for car rental. I was told multiple times by Allstate and *** everything was good and paid for and now no one wants to answer for this and I am left with the %600+ Bill. I tried Calling my representative MULTIPLE TIMES Deborah *** and she never answer the phone and no one else can help. I was transferred to the manager and did not answer either. I keep leaving voicemails and no answer. I explained to the to CALL me and let me know whats going on cause I cannot afford rental and will return if they will not cover it. No one is answering my calls or addressing this problem. I've been lied to and given the runaround by this horrible company. Allstate.