Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10925923, and find that this resolution is satisfactory to me. In fact, they have already refunded half of the $189 at this point. They have also closed my account as I requested.
Regards,
W[redacted]
Complaint: 11564750 I am not rejecting, I am just trying to figure out a way to respond to the request for the account number.main street 4[redacted]0178727th ave 4[redacted]472920
I am...
rejecting this response because:
Regards,
T[redacted]
Hello, we understand your concern with the merchant account and contract. Our records indicate the merchant, Stoney River, was set up initially with no cancellation fee. If the principal chooses to cancel the account, he or she would need to call ###-###-####.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11818259, and find that this resolution is satisfactory to me.
Regards,
G[redacted]
Hello, We understand the issue of the funds not being deposited into the correct bank account. In the merchant agreement, a bank account was provided to us which was closed when we initially deposited it; thus, we could not deposit the funds. Moreover, we received a request to change the business...
structure on 9/23/15 as well as the documents to change the bank account which caused the delay. We released the funds 9/24/15 totaling $3,789.01 minus the processing and monthly fees.
Hello,We are sorry to hear of this issue. Upon review of the notations on your account, you had stated on the phone you were unsure of whether you sent a written closure request or not. You stated to our customer service representative that you "probably" sent one in. I understand...
you verbally advised us to close your account and you have confirmed on the phone and in this complaint that you are aware we require a written request. During your phone conversation on 6/6/15 after being advised to send in a written request you hung up the phone and have yet to send in a written request. Please fax a request to ###-###-#### to close your account.In some cases where we fail to close an account we are in grounds to issue a refund. As we explained to you the procedure and you did not follow through with us, we are unable to refund you the fees applicable per your agreement for services. Our agreements state you will have monthly and/or annual recurring fees charged whether you process a credit card or not. Until you complete our procedures to close, your account remains open.Please be certain you verify we receive your request as well. Being that you cannot be certain if a fax or email makes it's way to the recipient without calling and confirming.Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11444269, and find that this resolution is satisfactory to me.
Regards,
K[redacted]
Complaint: 10712506
I am rejecting this response because:Agreement is not easy to understand by me or anyone.it contain too many papers to read.it should be easy to understand. when you terminate account still they have power to go back to bank and charge????its should be in layman languageso we are not responsible for $25 fees charge for return fees.happy to pay transaction fees $13.81.Its not about $25 but its has to make sense.Regards,
N[redacted]
Hello. iPayment acknowledges the concern and frustration for any collection issues. We do not deny the truth but only state a signed cancellation form was never received or e-mailed to our company. iPayment can research the account if the merchant can show proof a signed cancellation form was sent with a valid timestamp the form was sent. For any legal escalations, please fax our legal department at ###-###-####. iPayment can not close the collection process nor deliver a letter saying there is no debt since account has been transferred to a third part collections agency.
Complaint: 10800298
I am rejecting this response because:They have had $4,776.76 on hold since September 4, 2015. They released $2,798.27 on 9/25/15. None of our totals match this value and I am not sure of how they arrived at this total. None of our daily totals match that amount. They are stating they have released all funds on hold and once again, this company is lying. They have been lying to us from the beginning and have never stopped lying. They still owe us $1,978.49. I have receipts and batch reports to prove that they still have $1,978.49 of our money. Our documents were falsified when we were signed up by the salesman, T[redacted]. He listed us as personal trainers working from home despite the fact that we are a doctor's office and I discussed the nature of our business with him at length. He knew we were a corporation of doctors and nurses from the start and that we had been in business for over 20 years. We were told that 1 day of income would be held and they turned around and held four days worth of income. They are lying to you, the Revdex.com just as they are lying and have been lying to us. I called and spoke to a supervisor in the risk department by the name of S[redacted] on September 8. He informed me that they had $4,301.76 on hold. This value was wrong and he said that the $475 in credit card charges made Friday would be returned back to the clients in a few months. The $475 made Friday cleared the batch with his machine which means that Ipayment has that money as well. If he tells me that they have $4,301.76 on hold, why did they tell you that they have released all the funds? We are $1,978.49 short of "all of our funds."
Regards,
J[redacted]
Complaint: 11618843
I am rejecting this response because:
Ipayment and Merchant Lynk Collection Practice. My complaint is that Ipayment has an ISO which is Merchantlynk and the agreement between Merchant lynk me as the customer is not the same as the agreement with Ipayment and Merchantlynk. Ipayment is charging fee's that Merchantlynk stated would no applied. When reach out to both parties they referral you back and forth between each other. Leaving you to get no resoultion from either company. The agreement and contract agreement is no vaild per Merchantlynk who is ISO with Ipayment. They continue to charge my account for a service that I don't want or used or have every use. I want this to end asap with no other fees or relationship with these to companies. Stop trying to bill my bank account which has cause me over draft fees and collection and affecting my credit rating and relationship with my bank.
Regards,
[redacted]
Complaint: 11426480
I am rejecting this response. While we appreciate the account closure and waiving of the claimed outstanding balance, we would appreciate receiving a copy of the emailed responses which were generated to our business notifying us of the inability to process the Close Merchant Account Request Forms dated and faxed on 1/2/16 and 3/2/16.Additionally, please let us know why [redacted]'s signature on the 3/2/16 Close Merchant Account Request Form was not accepted, as our copy of the Merchant Agreement indicates that [redacted] was listed as Principal 1.Regards,
[redacted]
We will close the merchant processing account and waive the Early Termination Fee as a courtesy. However, we do not handle leasing of equipment through iPayment Inc. You will need to address this with your Sales Office Swift Capital at 1###-###-####.
Complaint: 11820878
I am rejecting this response because the company never sent me a penny for the transaction I processed and I suspect they are a fraudulent company.
Regards,
M[redacted]
Hello, iPayment realizes the frustration this may have caused for the business. The reason funds are on hold for thirty days is for protection for both the merchant and iPayment. Should the cardholder dispute a transaction, we would use the reserve amount to cover any disputes caused by the card...
holder. After the estimated 30 days, the funds will be released to the checking's account on file. Since there was a previous dispute for $942.53, iPayment must raise a flag for future disputes on the account; thus, any reserves will be released after the estimated 30 days.
Hello, iPayment acknowledges the concern for the funds on hold. However, on 6/19/15 the business, Grover's Garage Inc., processed refunds and we were unable to debit $6,800.84 from the business checking's account. On 7/10/15 more refunds were processed totaling $2,917.67 and we were unable to...
debit the business checking's account to cover the refunds. With these (2) occurrences, the account had to be closed and a batch including the $3,122.58 must remain on hold to cover the losses from the rejects. Moreover, the processing fees and bank charges are on the Schedule of Fees on the application and can not be waived since they are used to process all sales and refunds. For escalated assistance, please call our Risk Department at 800-324-9825 option #5.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10925923, and find that this resolution is satisfactory to me. In fact, they have already refunded half of the $189 at this point. They have also closed my account as I requested.
Regards,
W[redacted]
As a courtesy we have closed without written authorization per the merchant agreement.
Complaint: 11564750 I am not rejecting, I am just trying to figure out a way to respond to the request for the account number.main street 4[redacted]0178727th ave 4[redacted]472920
I am...
rejecting this response because:
Regards,
T[redacted]
Hello, we understand your concern with the merchant account and contract. Our records indicate the merchant, Stoney River, was set up initially with no cancellation fee. If the principal chooses to cancel the account, he or she would need to call ###-###-####.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11818259, and find that this resolution is satisfactory to me.
Regards,
G[redacted]
Hello, We understand the issue of the funds not being deposited into the correct bank account. In the merchant agreement, a bank account was provided to us which was closed when we initially deposited it; thus, we could not deposit the funds. Moreover, we received a request to change the business...
structure on 9/23/15 as well as the documents to change the bank account which caused the delay. We released the funds 9/24/15 totaling $3,789.01 minus the processing and monthly fees.
Hello,We are sorry to hear of this issue. Upon review of the notations on your account, you had stated on the phone you were unsure of whether you sent a written closure request or not. You stated to our customer service representative that you "probably" sent one in. I understand...
you verbally advised us to close your account and you have confirmed on the phone and in this complaint that you are aware we require a written request. During your phone conversation on 6/6/15 after being advised to send in a written request you hung up the phone and have yet to send in a written request. Please fax a request to ###-###-#### to close your account.In some cases where we fail to close an account we are in grounds to issue a refund. As we explained to you the procedure and you did not follow through with us, we are unable to refund you the fees applicable per your agreement for services. Our agreements state you will have monthly and/or annual recurring fees charged whether you process a credit card or not. Until you complete our procedures to close, your account remains open.Please be certain you verify we receive your request as well. Being that you cannot be certain if a fax or email makes it's way to the recipient without calling and confirming.Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11444269, and find that this resolution is satisfactory to me.
Regards,
K[redacted]
Merchant needs to contact First Data regarding here gift card issue the number is: Help Desk ###-###-####
We have submitted request to waive this fee as a courtesy. This charged was generated after closure, however it was tied to transactions when opened.
Complaint: 10712506
I am rejecting this response because:Agreement is not easy to understand by me or anyone.it contain too many papers to read.it should be easy to understand. when you terminate account still they have power to go back to bank and charge????its should be in layman languageso we are not responsible for $25 fees charge for return fees.happy to pay transaction fees $13.81.Its not about $25 but its has to make sense.Regards,
N[redacted]
Hello. iPayment acknowledges the concern and frustration for any collection issues. We do not deny the truth but only state a signed cancellation form was never received or e-mailed to our company. iPayment can research the account if the merchant can show proof a signed cancellation form was sent with a valid timestamp the form was sent. For any legal escalations, please fax our legal department at ###-###-####. iPayment can not close the collection process nor deliver a letter saying there is no debt since account has been transferred to a third part collections agency.
Complaint: 10800298
I am rejecting this response because:They have had $4,776.76 on hold since September 4, 2015. They released $2,798.27 on 9/25/15. None of our totals match this value and I am not sure of how they arrived at this total. None of our daily totals match that amount. They are stating they have released all funds on hold and once again, this company is lying. They have been lying to us from the beginning and have never stopped lying. They still owe us $1,978.49. I have receipts and batch reports to prove that they still have $1,978.49 of our money. Our documents were falsified when we were signed up by the salesman, T[redacted]. He listed us as personal trainers working from home despite the fact that we are a doctor's office and I discussed the nature of our business with him at length. He knew we were a corporation of doctors and nurses from the start and that we had been in business for over 20 years. We were told that 1 day of income would be held and they turned around and held four days worth of income. They are lying to you, the Revdex.com just as they are lying and have been lying to us. I called and spoke to a supervisor in the risk department by the name of S[redacted] on September 8. He informed me that they had $4,301.76 on hold. This value was wrong and he said that the $475 in credit card charges made Friday would be returned back to the clients in a few months. The $475 made Friday cleared the batch with his machine which means that Ipayment has that money as well. If he tells me that they have $4,301.76 on hold, why did they tell you that they have released all the funds? We are $1,978.49 short of "all of our funds."
Regards,
J[redacted]
Complaint: 11618843
I am rejecting this response because:
Ipayment and Merchant Lynk Collection Practice. My complaint is that Ipayment has an ISO which is Merchantlynk and the agreement between Merchant lynk me as the customer is not the same as the agreement with Ipayment and Merchantlynk. Ipayment is charging fee's that Merchantlynk stated would no applied. When reach out to both parties they referral you back and forth between each other. Leaving you to get no resoultion from either company. The agreement and contract agreement is no vaild per Merchantlynk who is ISO with Ipayment. They continue to charge my account for a service that I don't want or used or have every use. I want this to end asap with no other fees or relationship with these to companies. Stop trying to bill my bank account which has cause me over draft fees and collection and affecting my credit rating and relationship with my bank.
Regards,
[redacted]
Complaint: 11426480
I am rejecting this response. While we appreciate the account closure and waiving of the claimed outstanding balance, we would appreciate receiving a copy of the emailed responses which were generated to our business notifying us of the inability to process the Close Merchant Account Request Forms dated and faxed on 1/2/16 and 3/2/16.Additionally, please let us know why [redacted]'s signature on the 3/2/16 Close Merchant Account Request Form was not accepted, as our copy of the Merchant Agreement indicates that [redacted] was listed as Principal 1.Regards,
[redacted]
We will close the merchant processing account and waive the Early Termination Fee as a courtesy. However, we do not handle leasing of equipment through iPayment Inc. You will need to address this with your Sales Office Swift Capital at 1###-###-####.
Complaint: 11820878
I am rejecting this response because the company never sent me a penny for the transaction I processed and I suspect they are a fraudulent company.
Regards,
M[redacted]
I have mailed a copy of the Merchant Processing Agreement to the merchant. Fee's owed are monthly fee that rejected.
Hello, iPayment realizes the frustration this may have caused for the business. The reason funds are on hold for thirty days is for protection for both the merchant and iPayment. Should the cardholder dispute a transaction, we would use the reserve amount to cover any disputes caused by the card...
holder. After the estimated 30 days, the funds will be released to the checking's account on file. Since there was a previous dispute for $942.53, iPayment must raise a flag for future disputes on the account; thus, any reserves will be released after the estimated 30 days.
Hello, iPayment acknowledges the concern for the funds on hold. However, on 6/19/15 the business, Grover's Garage Inc., processed refunds and we were unable to debit $6,800.84 from the business checking's account. On 7/10/15 more refunds were processed totaling $2,917.67 and we were unable to...
debit the business checking's account to cover the refunds. With these (2) occurrences, the account had to be closed and a batch including the $3,122.58 must remain on hold to cover the losses from the rejects. Moreover, the processing fees and bank charges are on the Schedule of Fees on the application and can not be waived since they are used to process all sales and refunds. For escalated assistance, please call our Risk Department at 800-324-9825 option #5.