Complaint: 10803620
I am rejecting this response because: I have no idea what "Our records indicate the $32.00 was not collected due to an
authorization code; furthermore, we can not refund the $32.00 in which it was
not collected." means.They took money from my account without authorization and caused me to inure a $35.00 overdraft fee. Until that is repaid in full I will not be satisfied.
Regards,
S[redacted]
Hello,Contained within our last response, we requested you send a written request. Upon review of your latest response, we believe you have not yet sent this request in? I will have this account closed to appease this complaint, granted it appears sending in a request is being refused on your part. I understand you state you previously sent one in, but I requested another be sent which has not been done.Regarding the claim we do not mail statements. We mail statements to the address you provide us. If you do not receive statements, or change your address, we are unaware of this and are not required to reach out to you to confirm your address is still good. You are required to notify any service and/or mailers that you have an address change to ensure mail is routed to the proper location.Thank you.
Hello,We acknowledge your concerns and we will continue to work with your agent office Swift Capital to resolve this issue. Attached is a copy of the application we received and the application does not state there was a 30 day trial.Thank you,
Hello,
Our records show the account has been closed as of 12/23/2015. The fees that
were charged to your account are valid to maintain an open account with the
ability to accept credit card payments. We have tried to work with your
business to get your merchant account PCI Complaint...
with no success. As a
courtesy I will issue a refund for $120 for the Non-Compliance fees you have
been charged.
Hello. We acknowledge the funds on hold as the merchant service provider. To clear any confusion, we are not a credit card company, but a merchant service provider. At iPayment, we deposit the money into business checkings accounts and allow businesses to use credit cards. To protect card holders and also the company, guidelines are created to protect both the consumer and the company. In this particular case, the Issuing Bank of the cards, USAA Savings, advised us to hold to all funds on hold; moreover, this conversation was confirmed by our Risk Representative at iPayment. At this point in time, the funds must be held in accordance with the issuing bank.
Complaint: 10803620
I am rejecting this response because: I have no idea what "Our records indicate the $32.00 was not collected due to an
authorization code; furthermore, we can not refund the $32.00 in which it was
not collected." means.They took money from my account without authorization and caused me to inure a $35.00 overdraft fee. Until that is repaid in full I will not be satisfied.
Regards,
S[redacted]
Hello,Contained within our last response, we requested you send a written request. Upon review of your latest response, we believe you have not yet sent this request in? I will have this account closed to appease this complaint, granted it appears sending in a request is being refused on your part. I understand you state you previously sent one in, but I requested another be sent which has not been done.Regarding the claim we do not mail statements. We mail statements to the address you provide us. If you do not receive statements, or change your address, we are unaware of this and are not required to reach out to you to confirm your address is still good. You are required to notify any service and/or mailers that you have an address change to ensure mail is routed to the proper location.Thank you.
Hello,We acknowledge your concerns and we will continue to work with your agent office Swift Capital to resolve this issue. Attached is a copy of the application we received and the application does not state there was a 30 day trial.Thank you,
Hello,
Our records show the account has been closed as of 12/23/2015. The fees that
were charged to your account are valid to maintain an open account with the
ability to accept credit card payments. We have tried to work with your
business to get your merchant account PCI Complaint...
with no success. As a
courtesy I will issue a refund for $120 for the Non-Compliance fees you have
been charged.
Hello. We acknowledge the funds on hold as the merchant service provider. To clear any confusion, we are not a credit card company, but a merchant service provider. At iPayment, we deposit the money into business checkings accounts and allow businesses to use credit cards. To protect card holders and also the company, guidelines are created to protect both the consumer and the company. In this particular case, the Issuing Bank of the cards, USAA Savings, advised us to hold to all funds on hold; moreover, this conversation was confirmed by our Risk Representative at iPayment. At this point in time, the funds must be held in accordance with the issuing bank.
Please provide Police case number for ID theft. We will review to refund any fee's charged to your bank account upon receipt of the police filing.