Hello. iPayment recognizes the concern for a document as evidence for no cancellation fee to Fashion Sense. Please see the attached document showing no cancellation fee. (page 3 and highlighted) Moreover, please follow instructions to cancel at ###-###-#### to cancel and return the document.
No information noted on account about any of the events listed. Merchant signed and agreed to terms clearly stated in Merchant Processing Application. Account was closed only when merchant rejected funds owed. No mention of merchant ever requesting closure. No refunds to be given.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10695940, and find that this resolution is satisfactory to me.
hank you so much for your help with resolving this issue. We are so pleased with the results. May we please keep this...
complaint open until our refund is received to be sure they follow through? We had to wait two months before our equipment charge was refunded and we would like to be certain that this is complete.
Regards,
R[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10663497, and find that this resolution is satisfactory to me.
Regards,
M[redacted]i
iPayment has closed the account and waived outstanding balance associated with the account. The customer did not provide proper closure request in accordance with the terms of the contract between the parties. iPayment records indicate it received 2 written requests for closure in early 2016 in connection with this account. Neither form was executed by an authorized individual as specified by the merchant upon opening the account; as a result, the request for closure could be processed. It appears both forms were instead executed by the business manager referenced in the claim. Notice was sent to the merchant at the email address on file upon receipt of each of the defective forms, requesting the merchant contact to discuss. To date, iPayment has not received a written request for closure signed by an authorized individual, but, as noted above, has closed the account as a courtesy.
Complaint: 10581112
I am rejecting this response because:Thank you for your letter dated, April 22, 2015. I am responding to the message from business” point by point.1. We are unable to review what you mention we should on the call with the sales agent.They may be unable to review the recording, but this does not change the fact that we were assured that there was no contract for this service. Does their response mean the recording no longer exists? Did they speak with P[redacted] (sales agent) regarding this issue? Is hecurrently employed by the business?2. The application your company submitted contains all pertinent information for your review before agreeing to and using our services. Digital signatures are accepted.We never submitted a written or on-line application. We never signed, digitally or otherwise, an application.3. I do apologize but we did not forge the application.We never signed an application, digitally or otherwise. We never submitted an application.4. I do see you using our services at one point.We did use the companys service briefly in December, and then canceled the service.5. How did your company apply-setup and use the service without authorizing and agreeing to an application?We set up the service on the phone with P[redacted] " with Merchant Account Solutions in December 2014. He never sent or asked us to sign, digitally or otherwise, an application. P[redacted] P” assured us that there was no contract involved and that we could cancel this service at any time, because there was no contract.6. The services were used and the application was agreed to with your company, we are unable to refund fees owed for services rendered.We used the service briefly in December and then canceled the account. We are not disputing charges for the service used. iPayment Inc. made an unauthorized withdrawal from our bank account on 01-12-2015 in the amount of 272.00 after we had canceled the service. We informed our bank not to allow iPayment Inc. to make any more withdrawals from our bank account. Another unauthorized withdrawal from our bank account was made on 03-12-2015 under the name, Merchant Account, in the amount of 295.00. We closed our bank account to prevent further theft,I would like to add that Merchant Account Solutions has not been able to provide a signed contract or the recording of the phone conversation when the account was set up. We have repeatedly tried to speak with the sales agent, P[redacted] P*, who set up the service on the phone with us, but have been unsuccessful. I have to wonder why P[redacted] is unavailable.Thank you for your assistance in the matter.Regards,
Green Plumbing Inc
Merchant ran charge over his approved limits. Per his merchant agreement merchants limits are: $8,000.00 total monthly volume with a high ticket amount of $1,000.00. The merchant ran a single charge for $8,200.00 and when reviewed it shows that it is for past due billing beyond 30 days. The...
merchant has been asked to issue a return, as this violates his merchant agreement with iPayment inc.
Complaint: 11627805
I am rejecting this response because:Throughout the whole conversation of cancelling the service, it was never mentioned that there was a cancellation fee. At this point, I understand that...
the contract stated there was a fee. It seems, though, that it would be a common courtesy as well as good customer service to discuss it at the time of cancellation. Also, our monthly payment kept increasing. This company needs to be more transparent about their fees. Because there are so many online complaints about iPayment, I would think they would want to change their techniques at some point. Eventually, the way the world works with social media and word of mouth, people will get fed up with being taken advantage of.
Regards,
L[redacted]
Complaint: 11175535
I am rejecting this response because no where does any email or correspondence with Mr. [redacted] does it state...
there is a $250 cancellation fee. I have scoured each and every email, and the only one that mentions the terminal is attached. Yes, it does state a 1 year agreement; however, under the fees, it does not state a cancellation fee. [redacted] had not even mentioned this during conversations. In fact, had he we may have considered a different option. I think some major training needs to happen with the employees, because this is a major fee that should have been noted.
Regards,
B[redacted]
Merchant processed over approved high ticket, also for a product not approved for on account. While researching it was also discovered that the charge was for a family member. Upon review of all information and financials it was determined to be to high of a risk, and we exercised our right to close...
Hello. We acknowledge your concern of having an account which you did not order. Our records indicate the $32.00 was not collected due to an authorization code; furthermore, we can not refund the $32.00 in which it was not collected. We asked to file a police report because we do not handle...
fraudulent activity as we only act as a merchant service provider.
Hello. We acknowledge your concern for the business. The e-mail address to send the closure form is on the actual document. Despite closing the account on time, the merchant would still incur July's month end fee due to a 30 day notification making the $158.95 fee for July valid. We understand the frustration here at iPayment and apologize for rude occurences by the employees. At this point of time, because the fee still would be valid due to the 30 day notification, the July month end fee is valid.
Hello,We can certainly understand your concerns. We normally abide by our legal agreements which are signed, honoring all terms. As you did return the equipment and closed your account the same month as signing the addendum. We will honor the request and refund the $350.00 cancellation fee charged. You will see this deposited directly into your checking within a couple weeks.Good luck to you with your new processor.Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11398047, and find that this resolution is satisfactory to me.
Regards,
N[redacted]
Complaint: 11180442
I am rejecting this response because:I called the indicated phone number.Of course, no. accounts agree the data is good...
but ..... in a matter of a problem turned out that I have a bad tel. #. They said I should call the Gift Card department. I asked about thenumber of the Gift Card said the department does not have a phone number. Can you help me understand what's going on ??They know everything about me but why draw my money from my account they did not know any think. Thank You
Regards,
[redacted]
Complaint: 11855982
I am rejecting this response because : I do not have the merchant account number but I have...
attached the email that was send for closure of account. They can find my account with the company's name. The service was check by phone and my company's name is Solution Square Inc.
Regards,
G[redacted]
We have closed and waived the early termination fee as a courtesy. We will not refund any fee's per the signed merchant agreement. We do not handle any leases for equipment here. Any leased equipment issues will need to be resolved through your sales office.
Hello, we understand the concern for the processing limits regarding the business. Our application states the highest amount the merchant can process in a single transaction, also known as the High Ticket, was initially set $6,000. The amount is based on financial documents of each credit card merchant account. Our records indicates iPayment is currently allowing the merchant to process credit cards as long as the merchant adheres to the processing limits. The main reason a merchant service provider sets limits is to avoid liabliity for future disputes. iPayment can reassess the limits in 6 months review the account again.
Complaint: 11081808
I am rejecting this response because: it does not solve the issue. National...
approved the amount that was to be supposed to be credited to my account and I want my money! I filed a second complaint on Feb. 1. I do not understand why there are no notes on my account reflecting these issues when my agent J[redacted] has been talking to National on my behalf since June. Mr. H[redacted] told me today that Revdex.com contacted him and he will be talking with Revdex.com about these issues.
Regards,
[redacted]
Hello. iPayment recognizes the concern for a document as evidence for no cancellation fee to Fashion Sense. Please see the attached document showing no cancellation fee. (page 3 and highlighted) Moreover, please follow instructions to cancel at ###-###-#### to cancel and return the document.
No information noted on account about any of the events listed. Merchant signed and agreed to terms clearly stated in Merchant Processing Application. Account was closed only when merchant rejected funds owed. No mention of merchant ever requesting closure. No refunds to be given.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10695940, and find that this resolution is satisfactory to me.
hank you so much for your help with resolving this issue. We are so pleased with the results. May we please keep this...
complaint open until our refund is received to be sure they follow through? We had to wait two months before our equipment charge was refunded and we would like to be certain that this is complete.
Regards,
R[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10663497, and find that this resolution is satisfactory to me.
Regards,
M[redacted]i
iPayment has closed the account and waived outstanding balance associated with the account. The customer did not provide proper closure request in accordance with the terms of the contract between the parties. iPayment records indicate it received 2 written requests for closure in early 2016 in connection with this account. Neither form was executed by an authorized individual as specified by the merchant upon opening the account; as a result, the request for closure could be processed. It appears both forms were instead executed by the business manager referenced in the claim. Notice was sent to the merchant at the email address on file upon receipt of each of the defective forms, requesting the merchant contact to discuss. To date, iPayment has not received a written request for closure signed by an authorized individual, but, as noted above, has closed the account as a courtesy.
Complaint: 10581112
I am rejecting this response because:Thank you for your letter dated, April 22, 2015. I am responding to the message from business” point by point.1. We are unable to review what you mention we should on the call with the sales agent.They may be unable to review the recording, but this does not change the fact that we were assured that there was no contract for this service. Does their response mean the recording no longer exists? Did they speak with P[redacted] (sales agent) regarding this issue? Is hecurrently employed by the business?2. The application your company submitted contains all pertinent information for your review before agreeing to and using our services. Digital signatures are accepted.We never submitted a written or on-line application. We never signed, digitally or otherwise, an application.3. I do apologize but we did not forge the application.We never signed an application, digitally or otherwise. We never submitted an application.4. I do see you using our services at one point.We did use the companys service briefly in December, and then canceled the service.5. How did your company apply-setup and use the service without authorizing and agreeing to an application?We set up the service on the phone with P[redacted] " with Merchant Account Solutions in December 2014. He never sent or asked us to sign, digitally or otherwise, an application. P[redacted] P” assured us that there was no contract involved and that we could cancel this service at any time, because there was no contract.6. The services were used and the application was agreed to with your company, we are unable to refund fees owed for services rendered.We used the service briefly in December and then canceled the account. We are not disputing charges for the service used. iPayment Inc. made an unauthorized withdrawal from our bank account on 01-12-2015 in the amount of 272.00 after we had canceled the service. We informed our bank not to allow iPayment Inc. to make any more withdrawals from our bank account. Another unauthorized withdrawal from our bank account was made on 03-12-2015 under the name, Merchant Account, in the amount of 295.00. We closed our bank account to prevent further theft,I would like to add that Merchant Account Solutions has not been able to provide a signed contract or the recording of the phone conversation when the account was set up. We have repeatedly tried to speak with the sales agent, P[redacted] P*, who set up the service on the phone with us, but have been unsuccessful. I have to wonder why P[redacted] is unavailable.Thank you for your assistance in the matter.Regards,
Green Plumbing Inc
Merchant ran charge over his approved limits. Per his merchant agreement merchants limits are: $8,000.00 total monthly volume with a high ticket amount of $1,000.00. The merchant ran a single charge for $8,200.00 and when reviewed it shows that it is for past due billing beyond 30 days. The...
merchant has been asked to issue a return, as this violates his merchant agreement with iPayment inc.
Complaint: 11627805
I am rejecting this response because:Throughout the whole conversation of cancelling the service, it was never mentioned that there was a cancellation fee. At this point, I understand that...
the contract stated there was a fee. It seems, though, that it would be a common courtesy as well as good customer service to discuss it at the time of cancellation. Also, our monthly payment kept increasing. This company needs to be more transparent about their fees. Because there are so many online complaints about iPayment, I would think they would want to change their techniques at some point. Eventually, the way the world works with social media and word of mouth, people will get fed up with being taken advantage of.
Regards,
L[redacted]
Complaint: 11175535
I am rejecting this response because no where does any email or correspondence with Mr. [redacted] does it state...
there is a $250 cancellation fee. I have scoured each and every email, and the only one that mentions the terminal is attached. Yes, it does state a 1 year agreement; however, under the fees, it does not state a cancellation fee. [redacted] had not even mentioned this during conversations. In fact, had he we may have considered a different option. I think some major training needs to happen with the employees, because this is a major fee that should have been noted.
Regards,
B[redacted]
Merchant processed over approved high ticket, also for a product not approved for on account. While researching it was also discovered that the charge was for a family member. Upon review of all information and financials it was determined to be to high of a risk, and we exercised our right to close...
the account.
Mr. Hernandez, we have reviewed your response. We will waive your current collection balance of $124.89. Thank you.
Hello. We acknowledge your concern of having an account which you did not order. Our records indicate the $32.00 was not collected due to an authorization code; furthermore, we can not refund the $32.00 in which it was not collected. We asked to file a police report because we do not handle...
fraudulent activity as we only act as a merchant service provider.
Hello. We acknowledge your concern for the business. The e-mail address to send the closure form is on the actual document. Despite closing the account on time, the merchant would still incur July's month end fee due to a 30 day notification making the $158.95 fee for July valid. We understand the frustration here at iPayment and apologize for rude occurences by the employees. At this point of time, because the fee still would be valid due to the 30 day notification, the July month end fee is valid.
Hello,We can certainly understand your concerns. We normally abide by our legal agreements which are signed, honoring all terms. As you did return the equipment and closed your account the same month as signing the addendum. We will honor the request and refund the $350.00 cancellation fee charged. You will see this deposited directly into your checking within a couple weeks.Good luck to you with your new processor.Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11398047, and find that this resolution is satisfactory to me.
Regards,
N[redacted]
Complaint: 11180442
I am rejecting this response because:I called the indicated phone number.Of course, no. accounts agree the data is good...
but ..... in a matter of a problem turned out that I have a bad tel. #. They said I should call the Gift Card department. I asked about thenumber of the Gift Card said the department does not have a phone number. Can you help me understand what's going on ??They know everything about me but why draw my money from my account they did not know any think. Thank You
Regards,
[redacted]
Complaint: 11855982
I am rejecting this response because : I do not have the merchant account number but I have...
attached the email that was send for closure of account. They can find my account with the company's name. The service was check by phone and my company's name is Solution Square Inc.
Regards,
G[redacted]
We have closed and waived the early termination fee as a courtesy. We will not refund any fee's per the signed merchant agreement. We do not handle any leases for equipment here. Any leased equipment issues will need to be resolved through your sales office.
Hello, we understand the concern for the processing limits regarding the business. Our application states the highest amount the merchant can process in a single transaction, also known as the High Ticket, was initially set $6,000. The amount is based on financial documents of each credit card merchant account. Our records indicates iPayment is currently allowing the merchant to process credit cards as long as the merchant adheres to the processing limits. The main reason a merchant service provider sets limits is to avoid liabliity for future disputes. iPayment can reassess the limits in 6 months review the account again.
Complaint: 11081808
I am rejecting this response because: it does not solve the issue. National...
approved the amount that was to be supposed to be credited to my account and I want my money! I filed a second complaint on Feb. 1. I do not understand why there are no notes on my account reflecting these issues when my agent J[redacted] has been talking to National on my behalf since June. Mr. H[redacted] told me today that Revdex.com contacted him and he will be talking with Revdex.com about these issues.
Regards,
[redacted]