Funds were held due to disputes incoming and negative responses from the issuing bank. Credits have now been issued from the merchants side. Merchant account is now closed.
Complaint: 10851860
I am rejecting this response because: It is not accurate. They can claim whatever they want. I DID NOT agree to a limit approximately 50% of what my historical charges have been for over 10 years. Additionally, they sent me a letter rejecting my account AFTER they accepted, and processed amounts over the limit.They can claim whatever they want. Their records are inaccurate, and they are well aware of their deceptive practices.Risk management at this company told me that the salesperson submitted what it took to open the account! However, what sales told me (as Flagship not iPayment) was a different story. Why would I open an account, drop my previous processor of over 10 years to sign up with a service that would not meet my needs?Deceptive practices no matter what they claim. It was never disclosed that I was not even doing business with Flagship, and that was just a name to solicit sales!
Regards,
S[redacted]
Complaint: 11777666
I am rejecting this response because:The reason why I don't accept there answer is because I'm looking to get all the money they collect from my account with out...
provide a service. This is over 13k dls on a service it was never done. I can not believe they said there not charging me for some 130 dls I want my money back that they collet for all this year while they were not doing any serviceThank you
Regards,
F[redacted]
2 accounts were established both for home inspection and repair, neither agreement indicates vacation rentals. Fee's are owed, as a courtesy we did waive the returns fee's owed that were sent to collections. No further fee's will be refunded.
Hello, we understand your concern and acknowledge your issue with iPayment. As your merchant service provider, we will submit the refund for $189.00 for the Payment Card Industry - Enhanced Security Package Annual Fee. We apologize for any inconvenience and please allow 7-14 business days.
Merchant processed outside of he approved contractual limits. Merchant is responsible for fees associated with the charge for sales and returns as stipulated in Merchant Agreement.
Hello, we understand the concern for your business.On or about 6/29/15, the merchant account, F[redacted] Video, was set up to process credit cards. iPayment allows businesses to use credit card services and deposits funds into Merchant Accounts. On page 3 of the Merchant Agreement, a Schedule of Fees...
is given to the merchant so the merchant knows the actual rates and fees. Unfortunately these month end fees are used to keep the Merchant Account open and active and the fees can not be reversed. Please call ###-###-#### between 6am PST and 6pm PST to cancel the account.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed]I am rejecting the response because I have an email from Jonathan Moser stating if I start back processing with you all I would be refunded the Early Termination Fee. I have been processing with you all for the last 2 months and charged additional fees only to have this not be the case. Yes, I processed with you all in November and I have processed 2 additional transactions with you since that time.I am asking that either the $350 Early Termination Fee be refunded or the $179 Compliance Fee be refunded and account closed. It is not fair that you charged me a fee tell me that if I start processing with you again I will be refunded the fee and that not be done. I was not told that the fee would be refunded once but twice (Sophia, Customer Service). If I am a customer how can you hold my Early Termination Fee? That is called bait and switch and totally dishonest. I have been dealing with dishonesty from the beginning since the rep told me that if I did not like service I would be refunded fee and that was not the case. I will take the blame for trusting someone's word and not taking full consideration of the contract. However, I would have never reopened this account contingent that my fees remained $17.99 and my ETF be refunded. I am requesting that this be refunded immediately. If this is not the case then I would like the compliance fee refunded and my account closed since I have already paid the ETF fee and it is in your possession.I look forward to your favorable response.
Complaint: 10683235
I am rejecting this response because:
Regards,
T[redacted]
To whom it May Concern:
I am rejecting the response because I have an email from Jonathan Moser stating if I start back processing with you all I would be refunded the Early Termination Fee. I have been processing with you all for the last 2 months and charged additional fees only to have this not be the case. Yes, I processed with you all in November and I have processed 2 additional transactions with you since that time.I am asking that either the $350 Early Termination Fee be refunded or the $179 Compliance Fee be refunded and account closed. It is not fair that you charged me a fee tell me that if I start processing with you again I will be refunded the fee and that not be done. I was not told that the fee would be refunded once but twice (Sophia, Customer Service). If I am a customer how can you hold my Early Termination Fee? That is called bait and switch and totally dishonest. I have been dealing with dishonesty from the beginning since the rep told me that if I did not like service I would be refunded fee and that was not the case. I will take the blame for trusting someone's word and not taking full consideration of the contract. However, I would have never reopened this account contingent that my fees remained $17.99 and my ETF be refunded. I am requesting that this be refunded immediately. If this is not the case then I would like the compliance fee refunded and my account closed since I have already paid the ETF fee and it is in your possession.I look forward to your favorable response.Sincerely,T[redacted]
Merchant signed and agreed to Merchant account on the Merchant Processing Agreement. Page 2 clearly states the rates and fee's to be paid. No refund will be given.
Hello. We acknowledge your concern for the month end fees being taken out. The fees are used for maintenance on the account and keeping the account open. Our records indicate on October 2014 we referred the merchant to the Independent Sales Organization, Reliable Group, to discuss rates; however,...
there was no indication to cancel the account. To cancel the account, please call 800-554-2777 and request closure. We also show notes we replied to an e-mail 10/13/15 showing the account is in compliance with the Payment Card Industry or the PCI. Unfortunately no month end fees can be reversed as the merchant account still remains active.
Hello,We are sorry to hear of the issues you have experienced in closing your account. Upon review of the notations in our systems, we see our customer service department spoke with you on 08/01/2014 regarding our closure procedures. At which point, you had refused to be transferred to...
the assigned agent about the closure procedures and then disconnected the call from our customer service representative. From there, we did not receive a call from you until 06/08/2015. We require proper written request to close an account and as we attempted to assist you in 2014 from which you disconnected the line, we are unable to refund the charges for our services. We have monthly costs which are not waived if you do not process any volume. in 08/01/2014 you were aware your account was still open and active and failed to provide the closure request we require.Thank you.
Hello. iPayment acknowledges the concern for the matter at hand. Our records indicate the cancellation was rejected due to a reason of a "stop payment" and the funds declined on our end during our attempt; thus, we can not credit what was not debited.
this response because:
We have spoke to several representatives in regards to closing this account prior to December 5th. They say the calls are recorded in sure they have them.
Regards,
S[redacted]
Complaint: 11564674
I am rejecting this response because:I called this business twice, and both times I was told to call back in a few day because they were reviewing my concerns.
Regards,
R[redacted]
Hello,We acknowledge your concern with the funds being held to your account. The main reason funds are held is because iPayment is using it's funds to deposit into credit card merchant accounts. If a customer for any business chooses to dispute a transaction with a merchant, it creates a liability with iPayment's funds. To prevent any losses as for any business, we must take certain precautions from liabilities such as chargebacks. We acknowledge your concern. At this point in time unfortunately, the funds must remain on hold should a future cardholder dispute (chargeback) occurs.
We have closed and waived the early termination fee as a courtesy. We do not lease equipment through iPayment Inc. The merchant would need to call his sales office to resolve his lease issue at ###-###-####.
Hello, We believe the complainant is referring to the merchant account for Allentown Pharmacy, Inc. which was closed 6/9/2015. The merchant processed credit card sales up to 6/8/2015 and put a stop payment on June month end fees. Currently, iPayment Inc. is owed for the processing volume from...
June. As the account has a balance owed, no refund request may be granted. All services have been rendered and must be paid for per the agreement with the merchant. We are unable to provide credit card processing for free, as the client placed a stop payment on our charges.The client did receive a partial refund as a courtesy. This was done to attempt retention on the account. As the client has now closed and placed a stop payment on fees owed for services rendered. We will be unable to extend any further courtesy refunds.Thank you.
Complaint: 11120147
I am rejecting this response because: Why it took few weeks we can get the response?a. We didn't get any responses until we filed to Revdex.com. So every time we want to here from you, we need to file a complaint?b. If issue a refund is the only way, you should tell us at the first instead holding our money.c. The guy we talked to said he will send us the transaction increase form every time we time, still see nothing. d. The business line is always meet an unusually volume.. so we wrote an email to the company requesting the application to see if there is really a 30 days rule, still didn't get anything.Overall, the customer services is horrible.We would like to get any outstanding funds back and close the account as soon as possible.
Regards,
H[redacted]
Hello. We understand the concern for Unidatum Integrated Products. Unfortunately, iPayment has never received a signed closure form from the principal on the merchant account. On 7/11/12, a service rep advised via e-mail cancellation is handled by our Customer Relations. O 1/13/13 we sent a closure...
form via e-mail to the merchant; however, a signed closure form was never received. The account closed 1/29/13 due to non-payment and has been forwarded to the third party collection agency. Unfortunately, all services will be handled by the collection agency to collect any month end fees by the merchant account.
Funds were held due to disputes incoming and negative responses from the issuing bank. Credits have now been issued from the merchants side. Merchant account is now closed.
Complaint: 10851860
I am rejecting this response because: It is not accurate. They can claim whatever they want. I DID NOT agree to a limit approximately 50% of what my historical charges have been for over 10 years. Additionally, they sent me a letter rejecting my account AFTER they accepted, and processed amounts over the limit.They can claim whatever they want. Their records are inaccurate, and they are well aware of their deceptive practices.Risk management at this company told me that the salesperson submitted what it took to open the account! However, what sales told me (as Flagship not iPayment) was a different story. Why would I open an account, drop my previous processor of over 10 years to sign up with a service that would not meet my needs?Deceptive practices no matter what they claim. It was never disclosed that I was not even doing business with Flagship, and that was just a name to solicit sales!
Regards,
S[redacted]
Complaint: 11777666
I am rejecting this response because:The reason why I don't accept there answer is because I'm looking to get all the money they collect from my account with out...
provide a service. This is over 13k dls on a service it was never done. I can not believe they said there not charging me for some 130 dls I want my money back that they collet for all this year while they were not doing any serviceThank you
Regards,
F[redacted]
2 accounts were established both for home inspection and repair, neither agreement indicates vacation rentals. Fee's are owed, as a courtesy we did waive the returns fee's owed that were sent to collections. No further fee's will be refunded.
Hello, we understand your concern and acknowledge your issue with iPayment. As your merchant service provider, we will submit the refund for $189.00 for the Payment Card Industry - Enhanced Security Package Annual Fee. We apologize for any inconvenience and please allow 7-14 business days.
Merchant processed outside of he approved contractual limits. Merchant is responsible for fees associated with the charge for sales and returns as stipulated in Merchant Agreement.
Hello, we understand the concern for your business.On or about 6/29/15, the merchant account, F[redacted] Video, was set up to process credit cards. iPayment allows businesses to use credit card services and deposits funds into Merchant Accounts. On page 3 of the Merchant Agreement, a Schedule of Fees...
is given to the merchant so the merchant knows the actual rates and fees. Unfortunately these month end fees are used to keep the Merchant Account open and active and the fees can not be reversed. Please call ###-###-#### between 6am PST and 6pm PST to cancel the account.
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed]I am rejecting the response because I have an email from Jonathan Moser stating if I start back processing with you all I would be refunded the Early Termination Fee. I have been processing with you all for the last 2 months and charged additional fees only to have this not be the case. Yes, I processed with you all in November and I have processed 2 additional transactions with you since that time.I am asking that either the $350 Early Termination Fee be refunded or the $179 Compliance Fee be refunded and account closed. It is not fair that you charged me a fee tell me that if I start processing with you again I will be refunded the fee and that not be done. I was not told that the fee would be refunded once but twice (Sophia, Customer Service). If I am a customer how can you hold my Early Termination Fee? That is called bait and switch and totally dishonest. I have been dealing with dishonesty from the beginning since the rep told me that if I did not like service I would be refunded fee and that was not the case. I will take the blame for trusting someone's word and not taking full consideration of the contract. However, I would have never reopened this account contingent that my fees remained $17.99 and my ETF be refunded. I am requesting that this be refunded immediately. If this is not the case then I would like the compliance fee refunded and my account closed since I have already paid the ETF fee and it is in your possession.I look forward to your favorable response.
Complaint: 10683235
I am rejecting this response because:
Regards,
T[redacted]
To whom it May Concern:
I am rejecting the response because I have an email from Jonathan Moser stating if I start back processing with you all I would be refunded the Early Termination Fee. I have been processing with you all for the last 2 months and charged additional fees only to have this not be the case. Yes, I processed with you all in November and I have processed 2 additional transactions with you since that time.I am asking that either the $350 Early Termination Fee be refunded or the $179 Compliance Fee be refunded and account closed. It is not fair that you charged me a fee tell me that if I start processing with you again I will be refunded the fee and that not be done. I was not told that the fee would be refunded once but twice (Sophia, Customer Service). If I am a customer how can you hold my Early Termination Fee? That is called bait and switch and totally dishonest. I have been dealing with dishonesty from the beginning since the rep told me that if I did not like service I would be refunded fee and that was not the case. I will take the blame for trusting someone's word and not taking full consideration of the contract. However, I would have never reopened this account contingent that my fees remained $17.99 and my ETF be refunded. I am requesting that this be refunded immediately. If this is not the case then I would like the compliance fee refunded and my account closed since I have already paid the ETF fee and it is in your possession.I look forward to your favorable response.Sincerely,T[redacted]
Merchant signed and agreed to Merchant account on the Merchant Processing Agreement. Page 2 clearly states the rates and fee's to be paid. No refund will be given.
Hello. We acknowledge your concern for the month end fees being taken out. The fees are used for maintenance on the account and keeping the account open. Our records indicate on October 2014 we referred the merchant to the Independent Sales Organization, Reliable Group, to discuss rates; however,...
there was no indication to cancel the account. To cancel the account, please call 800-554-2777 and request closure. We also show notes we replied to an e-mail 10/13/15 showing the account is in compliance with the Payment Card Industry or the PCI. Unfortunately no month end fees can be reversed as the merchant account still remains active.
Hello,We are sorry to hear of the issues you have experienced in closing your account. Upon review of the notations in our systems, we see our customer service department spoke with you on 08/01/2014 regarding our closure procedures. At which point, you had refused to be transferred to...
the assigned agent about the closure procedures and then disconnected the call from our customer service representative. From there, we did not receive a call from you until 06/08/2015. We require proper written request to close an account and as we attempted to assist you in 2014 from which you disconnected the line, we are unable to refund the charges for our services. We have monthly costs which are not waived if you do not process any volume. in 08/01/2014 you were aware your account was still open and active and failed to provide the closure request we require.Thank you.
Hello. iPayment acknowledges the concern for the matter at hand. Our records indicate the cancellation was rejected due to a reason of a "stop payment" and the funds declined on our end during our attempt; thus, we can not credit what was not debited.
Complaint: 11857674
I am rejecting...
this response because:
We have spoke to several representatives in regards to closing this account prior to December 5th. They say the calls are recorded in sure they have them.
Regards,
S[redacted]
Complaint: 11564674
I am rejecting this response because:I called this business twice, and both times I was told to call back in a few day because they were reviewing my concerns.
Regards,
R[redacted]
Hello,We acknowledge your concern with the funds being held to your account. The main reason funds are held is because iPayment is using it's funds to deposit into credit card merchant accounts. If a customer for any business chooses to dispute a transaction with a merchant, it creates a liability with iPayment's funds. To prevent any losses as for any business, we must take certain precautions from liabilities such as chargebacks. We acknowledge your concern. At this point in time unfortunately, the funds must remain on hold should a future cardholder dispute (chargeback) occurs.
We have closed and waived the early termination fee as a courtesy. We do not lease equipment through iPayment Inc. The merchant would need to call his sales office to resolve his lease issue at ###-###-####.
We will close all 3 accounts and waive ETF fee on all 3 accounts.
Hello, We believe the complainant is referring to the merchant account for Allentown Pharmacy, Inc. which was closed 6/9/2015. The merchant processed credit card sales up to 6/8/2015 and put a stop payment on June month end fees. Currently, iPayment Inc. is owed for the processing volume from...
June. As the account has a balance owed, no refund request may be granted. All services have been rendered and must be paid for per the agreement with the merchant. We are unable to provide credit card processing for free, as the client placed a stop payment on our charges.The client did receive a partial refund as a courtesy. This was done to attempt retention on the account. As the client has now closed and placed a stop payment on fees owed for services rendered. We will be unable to extend any further courtesy refunds.Thank you.
Complaint: 11120147
I am rejecting this response because: Why it took few weeks we can get the response?a. We didn't get any responses until we filed to Revdex.com. So every time we want to here from you, we need to file a complaint?b. If issue a refund is the only way, you should tell us at the first instead holding our money.c. The guy we talked to said he will send us the transaction increase form every time we time, still see nothing. d. The business line is always meet an unusually volume.. so we wrote an email to the company requesting the application to see if there is really a 30 days rule, still didn't get anything.Overall, the customer services is horrible.We would like to get any outstanding funds back and close the account as soon as possible.
Regards,
H[redacted]
Hello. We understand the concern for Unidatum Integrated Products. Unfortunately, iPayment has never received a signed closure form from the principal on the merchant account. On 7/11/12, a service rep advised via e-mail cancellation is handled by our Customer Relations. O 1/13/13 we sent a closure...
form via e-mail to the merchant; however, a signed closure form was never received. The account closed 1/29/13 due to non-payment and has been forwarded to the third party collection agency. Unfortunately, all services will be handled by the collection agency to collect any month end fees by the merchant account.