Complaint: 11120147
I am rejecting this response because: Why it took few weeks we can get the response?a. We didn't get any responses until we filed to Revdex.com. So every time we want to here from you, we need to file a complaint?b. If issue a refund is the only way, you should tell us at the first instead holding our money.c. The guy we talked to said he will send us the transaction increase form every time we time, still see nothing. d. The business line is always meet an unusually volume.. so we wrote an email to the company requesting the application to see if there is really a 30 days rule, still didn't get anything.Overall, the customer services is horrible.We would like to get any outstanding funds back and close the account as soon as possible.
Regards,
H[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10868609, and find that this resolution is satisfactory to me.
Regards,
M[redacted]
Complaint: 11853604
I am rejecting this response because:I spoke to rep. [redacted] on 12/7/16 and she assured me the matter would be resolved however, as of 12/15/16 I am still receiving collection...
calls. I am requesting a written accounting statement showing that my account with IPayment has been paid on time and reflects a zero balance. I am requesting written proof to retain for my records, should I need to dispute this on my credit report. I will be happy to provide my current mailing address or email for correspondence.
Regards,
[redacted]
The section is in the Merchant Services Guide via our website. We have reviewed the request. We will refund $2,277.00 back to the merchant as a courtesy.
Hello. We acknowledge your concern for the business. The e-mail address to send the closure form is on the actual closure document. Despite closing the account on July, the merchant would still incur July's month end fee due to a 30 day notification making the $158.95 fee for July 2015 valid....
We understand the frustration here at iPayment and apologize for rude occurences by the employees. At this point of time, because the fee still would be valid due to the 30 day notification, the fees are valid.
Merchant, Frontier Horticultural Services, has funds on hold due to risk issues. Merchant went over the ticket limit of $1,000 - which raised a flag. On 4/10/15 merchant, Frontier Horticultural Servies, advised our Risk Representative a charge for $1,311.41 was for made for a 12 month...
contract. The orginal agreement states a merchant shall not go beyond 3 months of a contract for liability issues. The merchant then backtracked and stated it was for 7 months and did not want us to contact the card holder.
Funds were held and transactions were verified because this business has no history with us yet. We have concluded the verifications and released the funds. Going forward we do not anticipate any further issues.
The only way an account can be closed is by completing a closure request form. This form has now been received and the account closed on 12/5/16. No fee's will be waived or returned. There are no notes in our system regarding previous attempts at closure.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11505262, and find that this resolution is satisfactory to me.
Regards,
V[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11724844, and find that this resolution is satisfactory to me.
Regards,
J[redacted]
Complaint: 10832625
I am rejecting this response because:
Regards,
M[redacted] Hi, thanks for your help I reject this decision because I never know that this company will charge $32.90 because on their web site they didnt mansion that there is a monthly fee and also there is canceletion fee which is $545.00 why should anybody sign a contract for this service there is soo many same services totally free I didnt sign any contract the sales rep told me you have to setup account on line I told that person I m not a computer expert sales rep told me ill help you it will take only minute she was on phone with me and I did as she said I did not know she was lying to me and having me sign contract this compony is fraud all sales persons are lairs I call them and I asked for recorded conversation and signd contract they denaied to provide any proof that I accept any contract or accept any monthly fee I call them many times they are very unprofessionals and rude they are thef hunting innocent citizens they are scamers I am gonna take them to court I beleive this compony will be black list and will be guilty for Email fraud I allready made a complain to illinois state attorney office and I promisse Merchant Account Solutions will pay the for this fraud,And I know I am not only victim there is soo many innocent victims but I m not gonna pay them a dime for there fraud,I appriciate Revdex.com help you are doing good,REGARDS,M[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11695018, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: 10767068
I am rejecting this response because: The credit card company charged the card holders cards. The credit card company is holding those funds. We never received them and can prove it beyond a doubt with copies of our bank statements. The credit card company is trying to take the funds from us even though we never received them. The credit card company needs to release the funds back to the card holders.
Regards,
K[redacted]
Dear Merchant, Funds were held to verify as the account is new online with us. The funds were verified and released back to your account at the end of November. Thank you.
Hello. iPayment recognizes the concern for a document as evidence for no cancellation fee to Fashion Sense. Please see the attached document showing no cancellation fee. (page 3 and highlighted) Moreover, please follow instructions to cancel at ###-###-#### to cancel and return the document.
iPayment will close the account and waive the Early Termination Fee as a courtesy. We do not lease equipment or terminals at iPayment. The merchant will need to contact his sales office Swift Capital which is an independent contractor to resolve his lease agreement. They can be reached at...
Complaint: 11120147
I am rejecting this response because: Why it took few weeks we can get the response?a. We didn't get any responses until we filed to Revdex.com. So every time we want to here from you, we need to file a complaint?b. If issue a refund is the only way, you should tell us at the first instead holding our money.c. The guy we talked to said he will send us the transaction increase form every time we time, still see nothing. d. The business line is always meet an unusually volume.. so we wrote an email to the company requesting the application to see if there is really a 30 days rule, still didn't get anything.Overall, the customer services is horrible.We would like to get any outstanding funds back and close the account as soon as possible.
Regards,
H[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10868609, and find that this resolution is satisfactory to me.
Regards,
M[redacted]
Complaint: 11853604
I am rejecting this response because:I spoke to rep. [redacted] on 12/7/16 and she assured me the matter would be resolved however, as of 12/15/16 I am still receiving collection...
calls. I am requesting a written accounting statement showing that my account with IPayment has been paid on time and reflects a zero balance. I am requesting written proof to retain for my records, should I need to dispute this on my credit report. I will be happy to provide my current mailing address or email for correspondence.
Regards,
[redacted]
The section is in the Merchant Services Guide via our website. We have reviewed the request. We will refund $2,277.00 back to the merchant as a courtesy.
We will close and waive the early termination fee. We will also waive/refund the $99.00 EMV support fee.
We will close & waive the early termination fee as a courtesy.
We have reviewed the complaint. As a courtesy we have waived the collections balance owed. Thank you.
Hello. We acknowledge your concern for the business. The e-mail address to send the closure form is on the actual closure document. Despite closing the account on July, the merchant would still incur July's month end fee due to a 30 day notification making the $158.95 fee for July 2015 valid....
We understand the frustration here at iPayment and apologize for rude occurences by the employees. At this point of time, because the fee still would be valid due to the 30 day notification, the fees are valid.
Merchant, Frontier Horticultural Services, has funds on hold due to risk issues. Merchant went over the ticket limit of $1,000 - which raised a flag. On 4/10/15 merchant, Frontier Horticultural Servies, advised our Risk Representative a charge for $1,311.41 was for made for a 12 month...
contract. The orginal agreement states a merchant shall not go beyond 3 months of a contract for liability issues. The merchant then backtracked and stated it was for 7 months and did not want us to contact the card holder.
Funds were held and transactions were verified because this business has no history with us yet. We have concluded the verifications and released the funds. Going forward we do not anticipate any further issues.
The only way an account can be closed is by completing a closure request form. This form has now been received and the account closed on 12/5/16. No fee's will be waived or returned. There are no notes in our system regarding previous attempts at closure.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11505262, and find that this resolution is satisfactory to me.
Regards,
V[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11724844, and find that this resolution is satisfactory to me.
Regards,
J[redacted]
Complaint: 10832625
I am rejecting this response because:
Regards,
M[redacted] Hi, thanks for your help I reject this decision because I never know that this company will charge $32.90 because on their web site they didnt mansion that there is a monthly fee and also there is canceletion fee which is $545.00 why should anybody sign a contract for this service there is soo many same services totally free I didnt sign any contract the sales rep told me you have to setup account on line I told that person I m not a computer expert sales rep told me ill help you it will take only minute she was on phone with me and I did as she said I did not know she was lying to me and having me sign contract this compony is fraud all sales persons are lairs I call them and I asked for recorded conversation and signd contract they denaied to provide any proof that I accept any contract or accept any monthly fee I call them many times they are very unprofessionals and rude they are thef hunting innocent citizens they are scamers I am gonna take them to court I beleive this compony will be black list and will be guilty for Email fraud I allready made a complain to illinois state attorney office and I promisse Merchant Account Solutions will pay the for this fraud,And I know I am not only victim there is soo many innocent victims but I m not gonna pay them a dime for there fraud,I appriciate Revdex.com help you are doing good,REGARDS,M[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11695018, and find that this resolution is satisfactory to me.
Regards,
[redacted]
Complaint: 10767068
I am rejecting this response because: The credit card company charged the card holders cards. The credit card company is holding those funds. We never received them and can prove it beyond a doubt with copies of our bank statements. The credit card company is trying to take the funds from us even though we never received them. The credit card company needs to release the funds back to the card holders.
Regards,
K[redacted]
Notes in October of 2015 show refund denied. Merchant was called as well. No refund to be given.
Dear Merchant, Funds were held to verify as the account is new online with us. The funds were verified and released back to your account at the end of November. Thank you.
Hello. iPayment recognizes the concern for a document as evidence for no cancellation fee to Fashion Sense. Please see the attached document showing no cancellation fee. (page 3 and highlighted) Moreover, please follow instructions to cancel at ###-###-#### to cancel and return the document.
iPayment will close the account and waive the Early Termination Fee as a courtesy. We do not lease equipment or terminals at iPayment. The merchant will need to contact his sales office Swift Capital which is an independent contractor to resolve his lease agreement. They can be reached at...
1-855-647-4141.