Complaint: I am rejecting this response becauseI have sent everything to the company that they requested to close my accountI attached a check when returning my equipmentThe equipment was returned, and signed for, but the check attached mysterisly 'lost'I put a 'stop payment' on the check, costing another $35.00, then sent another check, to the same addressNow the check has been returned, with a note attached 'undeliverable address'This is ridiculous, what a person is put through to close out a credit card processorI'm sure, most people just give up, and pay whatever penalty the processor deems o.kThis company tried to charge me $1500.00, which would put me out of businessI am a very small business, and cannot afford to keep paying out for a service I no longer want/needI have been charged $74.00, September, $41.00, August, both months monies taken out of my checking account while not using their services, July, not only fees for processing, but a 'compliance fee of $(I previously had received a letter stating that the compliance fee would be charges for in August, which is another reason I decided to change processorsNo other company charges that amountAll others charge the customer more that what the compliance fee is, which is $This company makes an additional $p/customer..that is NOT acceptable)Each representative I spoke with told me something differentI sent a copy of a contract I signed agreeing I could cancel my account with no penalty, as I had already fulfilled my original agreementAmazingly, I had to forward my copy,they did not have one??? Each 'person of authority' I speak with seems to keep leaving the company after we have spoken, so when I call back, the person is 'no longer available'I will send a check one more time with the agreed amount to close out my accountI feel I should be reimbursed for these charges from the time I went with a different processor, since I do have a contract stating I could cancel with no penaltyWhen I have been refunded, and will change my complaint Regards, [redacted]
Hello, iPayment acknowledges the concern for local businesses Although e-mails and the merchant were signed by the principal, we would like to continue doing business with On The Fly Service GuideWe will credit the $19.95; however, the $is a debit which is handled by Authorize.Net Please contact the gateway for any reimbursements and cancellation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10663497, and find that this resolution is satisfactory to me Regards, M [redacted] ***i
Hello, we understand the concern for any funds on holdUnfortunately the issue arised when we were unable to collect the month end fees after services were rendered for September The only the issue can be rectified was with a bank letter stating authorization from the merchantOur records indicate funds has been deposited into the account totaling $on 10/24/
We have waived the Early Termination FeeWe are rushing a return label to the merchantThe funds charged after the account was closed have rejected Nothing further to refund
Complaint: I am rejecting this response because: The amount owed is $112.41, not $ The early termination fee CAN be refunded, as it is your company who didn't follow through It does not take over two weeks to be paid from any other company Your refusal to accept responsibility for your errors makes it even more important that people know about you To pay me less than 25% of what you owe me is theft Regards, [redacted]
Funds were held due to exceeding approved high ticketFee's owed on sale and returnIf merchant wishes to close they need to complete a closure request form and submit for processing as described in the Merchant Services Guide
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11724844, and find that this resolution is satisfactory to me Regards, J [redacted]
Hello, We have review your response and will, as a courtesy, refund months of the fees totaling $A contract was signed therefore the fees are valid to maintain the account openOur records show you call in November for the first time regarding the merchant account and the fees chargedWe have fulfilled our obligation to refund you the Early Termination Fee of $on 11/24/as stated on the contract/application
Please provide your merchant name and number, in order for us to locate your account We searched by the name, address, email & phone number but could not locate
Complaint: I am not yet approving this response because: It was made perfectly clear on the original phone call I received that we did not have a high volume of credit card business, that we do use a merchant processor, but we do not use a physical terminal I was told that none of this was an issue and all I had to do was meet with the representative to be eligible for the $offer MrMcAdams' phone call was never disconnected, not by me anyway It is possible he reached the other owner at an inopportune time; we do deal with animals after all I appreciate that iPayment Incis willing to make this right by issuing me a check per the offer I received; however, I would prefer the case to remain open until this check has been received Reasons: The original company response sounded like they were denying the offer ever existed It is impossible to reach anyone at this company by phone or e-mail I simply do not trust themyet! After I have received the $as promised, I will gladly accept the businesses response and close this case out as acceptable.I hope this is a mutually beneficial resolution to this case I will await the check as promised; it can be mailed to the address below:Palms Zoo LLC [redacted] Blackbird Forest RdClayton, DE Regards, [redacted]
Complaint: I am rejecting this response because the lady I talked to on the 7th of July told me that if as long as I send it the next day I will not be charged any fees or for my service for the month of JulyThe people working for you are not really trained well because I keep on being told something different every single timeThis is what it says on the bottom of the form, "If you should have any questions, please contact our Customer Relations Department at (###) ###-#### or email us at [email protected]" Looking at the bottom of the form it states that if you have any questions call or email below it says nothing about emailing the form here once complete! Also why does it takes days to close accountYou can look at my records and I didn't even process one paymentLast month when I didn't use it the fees were only $but why did it jump all th way to $This is an unethical way to practice business we are a small business trying to get clientele and it is really hard when we get charged fees for not using our POS.Reguards, B [redacted]
Hello, we understand your concern with finding another processorWe have contacted the Issuing Bank from the fraudulent cards and advised us to not reverse the transactions; moreover, if iPayment would have reversed the transactions, your business most likely would have taken a hitAt this point in time, due to the response from the Issuing Bank of the cardholder being victimized, iPayment, the merchant service provider, must refrain from reversing the fraudulent transactions
Hello, we understand the concern for your business.On or about 6/29/15, the merchant account, F [redacted] Video, was set up to process credit cardsiPayment allows businesses to use credit card services and deposits funds into Merchant AccountsOn page of the Merchant Agreement, a Schedule of Fees is given to the merchant so the merchant knows the actual rates and feesUnfortunately these month end fees are used to keep the Merchant Account open and active and the fees can not be reversedPlease call ###-###-#### between 6am PST and 6pm PST to cancel the account
Complaint: I am rejecting this response because:Throughout the whole conversation of cancelling the service, it was never mentioned that there was a cancellation fee At this point, I understand that the contract stated there was a feeIt seems, though, that it would be a common courtesy as well as good customer service to discuss it at the time of cancellationAlso, our monthly payment kept increasingThis company needs to be more transparent about their feesBecause there are so many online complaints about iPayment, I would think they would want to change their techniques at some pointEventually, the way the world works with social media and word of mouth, people will get fed up with being taken advantage of Regards, L [redacted] ***
HelloThe $was not paid to iPayment as the merchant, Scotte Scooter, rejected our attempt to collect the amount; thus, there is now a balance due on our accountWe acknowledge your concern regarding the account being set up fraudulently, so we will waive the collection balance our endHowever, there are no refunds since iPayment was never paid the fee due to the business claiming we were unauthorized to collect the funds
ETF Fee is clearly listed on merchant agreement No refund will be given
Complaint: I am rejecting this response becauseI have sent everything to the company that they requested to close my accountI attached a check when returning my equipmentThe equipment was returned, and signed for, but the check attached mysterisly 'lost'I put a 'stop payment' on the check, costing another $35.00, then sent another check, to the same addressNow the check has been returned, with a note attached 'undeliverable address'This is ridiculous, what a person is put through to close out a credit card processorI'm sure, most people just give up, and pay whatever penalty the processor deems o.kThis company tried to charge me $1500.00, which would put me out of businessI am a very small business, and cannot afford to keep paying out for a service I no longer want/needI have been charged $74.00, September, $41.00, August, both months monies taken out of my checking account while not using their services, July, not only fees for processing, but a 'compliance fee of $(I previously had received a letter stating that the compliance fee would be charges for in August, which is another reason I decided to change processorsNo other company charges that amountAll others charge the customer more that what the compliance fee is, which is $This company makes an additional $p/customer..that is NOT acceptable)Each representative I spoke with told me something differentI sent a copy of a contract I signed agreeing I could cancel my account with no penalty, as I had already fulfilled my original agreementAmazingly, I had to forward my copy,they did not have one??? Each 'person of authority' I speak with seems to keep leaving the company after we have spoken, so when I call back, the person is 'no longer available'I will send a check one more time with the agreed amount to close out my accountI feel I should be reimbursed for these charges from the time I went with a different processor, since I do have a contract stating I could cancel with no penaltyWhen I have been refunded, and will change my complaint Regards, [redacted]
Hello, iPayment acknowledges the concern for local businesses Although e-mails and the merchant were signed by the principal, we would like to continue doing business with On The Fly Service GuideWe will credit the $19.95; however, the $is a debit which is handled by Authorize.Net Please contact the gateway for any reimbursements and cancellation
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 10663497, and find that this resolution is satisfactory to me Regards, M [redacted] ***i
Hello, we understand the concern for any funds on holdUnfortunately the issue arised when we were unable to collect the month end fees after services were rendered for September The only the issue can be rectified was with a bank letter stating authorization from the merchantOur records indicate funds has been deposited into the account totaling $on 10/24/
We have waived the Early Termination FeeWe are rushing a return label to the merchantThe funds charged after the account was closed have rejected Nothing further to refund
Complaint: I am rejecting this response because: The amount owed is $112.41, not $ The early termination fee CAN be refunded, as it is your company who didn't follow through It does not take over two weeks to be paid from any other company Your refusal to accept responsibility for your errors makes it even more important that people know about you To pay me less than 25% of what you owe me is theft Regards, [redacted]
The section is in the Merchant Services Guide via our website We have reviewed the requestWe will refund $2,back to the merchant as a courtesy
Funds were held due to exceeding approved high ticketFee's owed on sale and returnIf merchant wishes to close they need to complete a closure request form and submit for processing as described in the Merchant Services Guide
Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11724844, and find that this resolution is satisfactory to me Regards, J [redacted]
Hello, We have review your response and will, as a courtesy, refund months of the fees totaling $A contract was signed therefore the fees are valid to maintain the account openOur records show you call in November for the first time regarding the merchant account and the fees chargedWe have fulfilled our obligation to refund you the Early Termination Fee of $on 11/24/as stated on the contract/application
Please provide your merchant name and number, in order for us to locate your account We searched by the name, address, email & phone number but could not locate
Complaint: I am not yet approving this response because: It was made perfectly clear on the original phone call I received that we did not have a high volume of credit card business, that we do use a merchant processor, but we do not use a physical terminal I was told that none of this was an issue and all I had to do was meet with the representative to be eligible for the $offer MrMcAdams' phone call was never disconnected, not by me anyway It is possible he reached the other owner at an inopportune time; we do deal with animals after all I appreciate that iPayment Incis willing to make this right by issuing me a check per the offer I received; however, I would prefer the case to remain open until this check has been received Reasons: The original company response sounded like they were denying the offer ever existed It is impossible to reach anyone at this company by phone or e-mail I simply do not trust themyet! After I have received the $as promised, I will gladly accept the businesses response and close this case out as acceptable.I hope this is a mutually beneficial resolution to this case I will await the check as promised; it can be mailed to the address below:Palms Zoo LLC [redacted] Blackbird Forest RdClayton, DE Regards, [redacted]
Complaint: I am rejecting this response because the lady I talked to on the 7th of July told me that if as long as I send it the next day I will not be charged any fees or for my service for the month of JulyThe people working for you are not really trained well because I keep on being told something different every single timeThis is what it says on the bottom of the form, "If you should have any questions, please contact our Customer Relations Department at (###) ###-#### or email us at [email protected]" Looking at the bottom of the form it states that if you have any questions call or email below it says nothing about emailing the form here once complete! Also why does it takes days to close accountYou can look at my records and I didn't even process one paymentLast month when I didn't use it the fees were only $but why did it jump all th way to $This is an unethical way to practice business we are a small business trying to get clientele and it is really hard when we get charged fees for not using our POS.Reguards, B [redacted]
Hello, we understand your concern with finding another processorWe have contacted the Issuing Bank from the fraudulent cards and advised us to not reverse the transactions; moreover, if iPayment would have reversed the transactions, your business most likely would have taken a hitAt this point in time, due to the response from the Issuing Bank of the cardholder being victimized, iPayment, the merchant service provider, must refrain from reversing the fraudulent transactions
Hello, we understand the concern for your business.On or about 6/29/15, the merchant account, F [redacted] Video, was set up to process credit cardsiPayment allows businesses to use credit card services and deposits funds into Merchant AccountsOn page of the Merchant Agreement, a Schedule of Fees is given to the merchant so the merchant knows the actual rates and feesUnfortunately these month end fees are used to keep the Merchant Account open and active and the fees can not be reversedPlease call ###-###-#### between 6am PST and 6pm PST to cancel the account
Complaint: I am rejecting this response because:Throughout the whole conversation of cancelling the service, it was never mentioned that there was a cancellation fee At this point, I understand that the contract stated there was a feeIt seems, though, that it would be a common courtesy as well as good customer service to discuss it at the time of cancellationAlso, our monthly payment kept increasingThis company needs to be more transparent about their feesBecause there are so many online complaints about iPayment, I would think they would want to change their techniques at some pointEventually, the way the world works with social media and word of mouth, people will get fed up with being taken advantage of Regards, L [redacted] ***
We are not able to locate this accountPlease send merchant number listed on correspondence received to verify
HelloThe $was not paid to iPayment as the merchant, Scotte Scooter, rejected our attempt to collect the amount; thus, there is now a balance due on our accountWe acknowledge your concern regarding the account being set up fraudulently, so we will waive the collection balance our endHowever, there are no refunds since iPayment was never paid the fee due to the business claiming we were unauthorized to collect the funds
Merchant signed an addendum to their merchant agreement on 8/25/for equipment agreeing to an early termination fee of $No funds will be refunded