Amazon.com

Hello,We have investigated this account and we requested more information from the seller in order to move forward with their appeal.  We have not received a valid response to the initial inquiry. Sincerely,Seller Performance TeamAmazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because: the order was still delivered late and I chatted numerous times with amazon prior to the delivery and was given misguided information and was lied to.
Sincerely,
[redacted]

Hello [redacted],I'm Jahnavi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the account activity and reached out to account specialist team for...

investigation. They looked into the account and have ensured that all the unauthorized orders are now refunded. we're unable to change your refund to another credit card. Due to debit and credit card regulations, we're required to process all refunds to the original payment method used for the purchase. If your credit card account has been closed or canceled and you have another credit card with the same issuing bank, the bank can usually apply the refund to your other credit card. If you don't have an account with the bank anymore, they should issue you a refund check. Please check with your bank for more details.Due to the size of department, Account specialist team is only able to assist through email. Unfortunately, they don't offer phone support and I'm sorry for any inconvenience this may cause.Thanks for your understanding and, we look forward to seeing you again soon.If you have any additional questions, please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for your experience with us recently, I understand you are upset.[redacted], most of the items that is...

labelled as Fulfilled by Amazon or Sold and shipped from Amazon are Prime eligible, I'm unsure why the website said it wasn't eligible for Prime two day shipping. I see that the order #[redacted] is in transit to be delivered to you by December 23, 2016, also a full refund was processed. When the item is delivered, please keep the refund and the item as our compliments to your Daughter.If we refund the Prime Membership fees, the membership shall be cancelled automatically, please let us know if you'd like the membership be cancelled.Customer feedback like yours really helps us continue to improve our store and provide better service to our customers. We're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.To ensure your comments are reviewed, I've shared your message with our inventory team for their review when planning future improvements.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello,
 
We have reviewed the complaint on the Order ID [redacted].The buyer of this order has received the item on the maximum estimated date of delivery which was on June 23, 2016.
Hence , buyer is not eligible for a shipping refund as he has received the item on...

time.
However, we have made an exception to our policy and have refunded buyer for the shipping charges of the amount $34.99. Please consider this as a one time exception.For future claims , exception might not be considered and we will take the action according to our policies.
In summary,we have reimbursed the shipping charges of $34.99 on 11/16/2016.
Sincerely,

Hello [redacted],I'm Arnold from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern in this regard.However, as we have determined that you have violated our Customer Review...

Creation Guidelines. As a result, we have suppressed all of your reviews, and you will no longer be able to post reviews on Amazon.com.We made this decision after carefully considering your reviewing account.As this decision is final we cannot share any further information about our decision, and we may not reply to further emails about this issue.Regards,Arnold S,Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the emails you have been receiving.Unfortunately from your complaint, I am unable to understand...

what emails you have been receiving. In this case, I would request you to reply to this email and provide us the screen shot of the emails or attach the emails to this email and send it to us so that we can check and provide you a solution for the issue.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello,I'm Madhavi l[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about the refund for the Camelbak Products Arete 18...

Hydration Pack. While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our Customer Service Team and the seller on October 7, 2016, is correct.In general, we'll issue a full refund when an item is returned in new condition within 30 days of the delivery date. Because of the circumstances, I've made one-time exception in this case and requested an advanced refund of $211.80 which will appear in the next 3-5 business days as a credit on the original payment method used for the order.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]Follow the link below to find instructions and a mailing label for returning the items from replacement order:https://www.amazon.com/gp/orc/rml/D87MSMPcRRMAIf clicking on the link doesn't work, please make sure you're signed into the account you used to place the order. After you're signed in, try clicking it again or copying and pasting it into your browser's address window.If you don't have a printer, you may want to ask a friend or family member to print the label for you. Also, public libraries usually have computers and printers you can use--often free of charge. Alternatively, Amazon can mail you a label for a $1 charge. If you're unable to print the label, please contact us and let us know:http://www.amazon.com/gp/help/contact-us/returns-and-refunds.htmlAfter the carrier has received your return package, it can take up to two weeks for us to receive and then process your return. Once you've shipped the return, you can track your return on its way back to us here:https://www.amazon.com/gp/orc/rml/D87MSMPcRRMAYou can help us improve the return experience by completing this survey: https://www.amazon.com/gp/html-forms-controller/CS_Return_CreationYour experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. You're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavil[redacted] A.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the issue you had with your account. I've checked your previous correspondence and see that our...

colleague Janette was able to resolve your issue and you have placed your order successfully.I understand that you were put on hold for a long time while assisting you with the account issue. I'm really sorry for any bad experience you had with customer service. I'll be reviewing your phone call with us to ensure all training opportunities are forwarded to the appropriate teams within Amazon for proper handling.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the unauthorized transactions on your debit card. Since this is a...

unique situation, I'm collaborating with our Account specialists to work on a resolution. Please allow me 3-5 business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience. As soon as I receive an update from our team, I will get back to you with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello,
 
We are unable to assist buyer with the Order ID [redacted].
To be eligible for coverage, the day to file the claim must be three calendar days past the maximum estimated delivery date or 30 days from the order date, whichever is sooner.
If buyer does not receive the...

order by December 24, 2016, please let us know and we will reopen your claim. 
 
In summary, we will not able to assist buyer as the it has not passed the maximum estimated date of delivery.
Thanking you,

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with Price matching LG UH 8500 with Best Buy and other websites, I understand...

you are upset.I've checked our Low Price Guarantee Terms & Conditions and see that the item is out of stock in the nearby store to your shipping address that is available via the Zip Code : [redacted], that you provided.  Also, Costs for comparable shipping and handling will be included in the price comparison. The list of eligible websites and the Terms & Conditions for TV Low Price Guarantee can be found here:[redacted]Please know, we will not be able price match the TV at the moment. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.comhttp://www.amazon.com

Greetings from Amazo.com,When seller creates a full refund for non-Media BMVD Product, Amazon retains 20% of the original order-related fees, up to a maximum of $5, for each line item in the refund. This amount is retained as an administration fee. These fees are applied on a per-order basis, based...

on category. If an order contains items from multiple categories, the fees will be calculated for each item instead of the entire order. Our guidelines on this is specified in section S-6 of the Amazon Services Business Solutions Agreement. Seller can review these guidelines in their selling account. We are not able to credit this seller.Regards,

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Im sorry for all the inconvenience this situation has caused, I understand you are upset.[redacted], I've contacted the...

Appstore team was informed that the review is still in the process and you will be receiving an email shortly with all the required details about the App Submission, account access, please wait for an email to be sent to you.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello,I'm Naseema from Amazon.com.I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about problem you've had with the item.Please do understand that we are unable to send replacement or...

refund for the item. Amazon.com is not able to resolve problems after delivery, as outlined in our 'Conditions of Use', noted under 'Risk of Loss' online:'All items purchased from Amazon.com are made pursuant to a shipment contract. This means that title for such items pass to you upon our delivery to the carrier.'We can only able to provide refund or replacement only within 30 days of delivery of your order.Here is the link to our Conditions of Use:http://www.amazon.com/conditionsofusePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Srikanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the trouble you've had with your refund of $96.74 and our customer service couldn't...

assist. I'll be sure to pass your comments along to the appropriate people on our Customer Service team.I understand that you never received the refund for the order #[redacted] and you had to contact us multiple times regarding the same.I've engaged our internal team for an investigation and I'm personally following up with this issue. I'll get back to you with an update as soon as I hear from them.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:
I was charged the OVER PRICED price for TWO of the CANCELED "subscribe and save" items that WERE NOT EVER SHIPPED. I am issuing a chargeback and I will be posting all of this on reddit to expose this scam!Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:  the issue is still not resolved or explained.  I am not even sure if Amazon understood what the problem was and I feel sorry for anyone else having the same issue.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I lost the opportunity to buy another scope at a comparable price because I chose to trust the seller/vendors from amazon. I would think that all sellers prior to being allowed to conduct business with amazon goes through rigorous checking. I even validated that with an agent through an amazon agent prior to my purchase. I also was almost a victim of fraud as the cancellation itself was never noticed by amazon until I brought it to their attention. I never received any communication from amazon about my cancellation being cancelled. As I see it, Amazon was lacked the security which should have protected buyers. I almost was charged over $1000 dollars if I didn't notify and catch it in time.
One of the first managers I spoke with which I mentioned in my original complaint did state that there should be some form of restitution extended to me by amazon. Amazons A-Z guarantee should be able to rectify this with the vendor they authorized. The vendor failed to communicate despite my attempt.Sincerely,[redacted]

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your recent order. I appreciate you making us aware of...

your experience.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extent. Unfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasions. It’s unusual that our carriers aren’t able to meet our guaranteed delivery dates.With that said, I've forwarded your feedback about carriers and their level of service on the orders to our shipping department--I know they'll want to hear about your experience.I've reviewed your previous correspondence with our CS team and can confirm that full refund has been processed for your order. I can also see that $10 promotional credit along with One month free trail of prime has been extended.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com