Amazon.com

Hello [redacted],I'm Abdul Nayeem from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the exchange of the item "Clarks Men's Wallabee B Chukka Boot,Maple...

Tan Suede,10.5 M US". I'm sorry for any inconvenience caused.Please understand that we do have an exchange option, but it's only available if the item you are returning isn't subject to a restocking fee and is:-- Shipped to an address in the U.S.-- Not received by you as a gift-- Shipped and sold by Amazon.com-- Not an Add-On item-- Not identical to the item being returned-- Originally purchased with a credit or debit card-- Wasn't purchased with a promotion (except for free shipping promotions)-- Added in a quantity of one to the CartAs the item was received by you as a gift, this item doesn't qualify for the exchange and this is the reason we've asked you to return the item for the refund.Regarding the price match for the item, We work hard to find the best prices out there and make sure our prices are as low or lower – changing our prices instantly if we find a lower offer somewhere else. Therefore, with the exception of TVs, we don’t offer post-purchase adjustments.To read more about our pricing, please visit our Help pages: https://www.amazon.com/gp/help/customer/display.html?nodeId=201133150Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem SAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Kavitha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for reaching out regarding refund on home service issue. Since this is a unique situation, I'm...

collaborating with our Home Service Department to work on a resolution. I know your wait has been frustrating and for that, I truly apologize. Please allow me few business days to research the issue so we make sure the matter is taken care of properly.[redacted], thanks for your patience, and I’ll be in touch again soon once I receive reply from them.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Kavitha S. Amazon.com http://www.amazon.com

Complaint: [redacted]
I am rejecting this response because:Attached is a copy of our correspondences.  This issue still isn't resolved, I just want a check or a new card sent to my son.  We are unable to do what there requesting.
Sincerely,
[redacted]

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding gc balance on your account.I've reviewed our previous correspondence with...

you, and I'm very sorry about the incomplete information you received regarding ordering with a gift card balance.[redacted], please do understand that we can only able to apply full gc balance on a particular order. When your order is shipped, we'll charge the gift card balance first. Hence, we don't have an option to apply partial amount of Gift card balance to any particular order.Under such circumstances, as an exception I've issued refund of $25 to your Gift Card balance. Which will be returned to your Gift Card balance in 1-2 business days. These funds will be available for your next order. You can view your balance and activity here:https://www.amazon.com/gp/css/gc/balance/In future, if you prefer not to use Gift card balance, you can always check out without using your gift card balance is in the payment method section during checkout. Make sure you un-check the appropriate boxnear the list of your available payment methods.I hope this helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Mohammed from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience caused regarding Order# [redacted] of the Lyft Gift Card that was...

purchased from Amazon not working and the error message that the code is invalid,I understand you have been trying for over a week to get this issue resolved. I see that our previous replies have not appropriately addressed your concerns and I hope that I can be of some help now.I've checked order thoroughly and confirm that as an exception a refund of $50.00 was issued to gift card balance of [redacted]. These funds will be available for next order.We appreciate your business and look forward to serving you again in the near future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed G. Amazon.com http://www.amazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We apologize that an incorrect price was displayed for the 'Suncast Potting Bench' you ordered. Understanding what a great deal this was, I can imagine your disappointment.However, despite our best efforts, with the millions of items available on our website, pricing errors can occasionally occur.  For that, in our "Pricing and Availability" policy, we state that where an item's correct price is higher than our stated price, we will at our discretion either notify our customers of the price increase or cancel the order.We won't be fulfilling any more orders at the incorrectly posted price. I understand this isn’t the outcome you were expecting, and I regret any disappointment this has caused.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:
I'm waiting on written proof from Bank of America that those funds have been rejected by the bank. I hope that that will help to get funds returned. Amazon only tells me what they have told me previously and it appears that Revdex.com doesn't have an interested either in this matter as nobody responds to my actual complaint and only forwards messages from Amazon, therefore I'm very disappointed in this process. Pirated materials was sold to me by Amazon and now I have to fight to get my money back!
Sincerely,[redacted]

Revdex.com:
While I am pleased Amazon.com finally reimbursed me, I am not pleased by the work I had to do to get reimbursed. I want to note that it took a month and a half for Amazon to reimburse me. Over this time period, I my claim through Amazon's A to Z claims process was denied and I appealed it twice. When I continued to be denied reimbursement, I filed this Revdex.com complaint, which also, initially, did not lead to reimbursement. I ended up emailing Jeff Bezos, the CEO of Amazon directly several times. Only after my last email to Bezos telling him I was the victim of a fake seller and fake tracking numbers and that I was going to file an internet fraud complaint with the FBI did Amazon finally reimburse me. 
[redacted]

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.As mentioned earlier, we're unfortunately not able to offer an exception in this situation. If you'd like to reconsider the replacement option, please contact our Kindle specialists by using the Contact Us option in the right-hand column of our Kindle Support pages at:http://www.amazon.com/kindlesupportI realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello from Amazon.com,Amazon limits the addition of new sellers in certain categories to ensure that customers are able to buy with confidence from all sellers on Amazon. The requirements for selling in the Grocery & Gourmet Food category reflect customer concerns about product quality, product...

branding, and consumer safety.Sellers must meet the requirements listed in the help page given below to sell products in the Grocery & Gourmet Food category. Please note that meeting the requirements stated in this policy does not guarantee that Amazon will approve the seller's ability to sell in this category or their full proposed selection. https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-3?ie=UTF8...⇄ most recent application from this seller (case ID [redacted]) included an e-commerce receipt rather than an invoice. Amazon does not accept retail receipts, order details, packing slips, sales orders, invoices from an online retailer, or pro-forma invoices. We have issued a refund of the last three months of Professional Subscription fees, which the seller can see in their account presently. We would encourage the seller to review the Grocery & Gourmet Foods help page and apply again with the required documentation.

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you are disappointed with the change in the price of the "Apple MacBook Pro MLW82LL/A".[redacted], as...

informed by our Customer service, we work hard to find the best prices out there and match them for all customers every day. Our prices do change over time. With the exception of TVs, Amazon.com doesn't offer post-purchase adjustments.However, you can let us know about a lower price by clicking the "tell us about a lower price" link in the Product Details section of some product pages.To read more about our pricing, go to our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=468502We will not be able to honor the original price of $1999. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello [redacted],I'm Prathyusha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm very sorry to hear about the delivery of the order...

#[redacted].As a Prime member myself, I completely understand that Prime deliveries are expected to be quick, efficient, and stress-free. We've clearly came up short on that expectation with your recent orders, and for that, I sincerely apologize.I've checked and I see that the item was shipped on time and the delay happened at the carrier's end. We're aware that our choice of delivery services reflects on our business as a whole, and we appreciate your feedback.To compensate for the delay, we've already extended Prime membership for one month.I understand experiences like this cause you to lose trust in Amazon, and I hope you'll give us a chance to earn that trust back. If there's anything I can do on my end to help make this happen, don't hesitate to let me know. However, I've forwarded this issue to our shipping department--I know they'll want to hear about your experience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello,I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about refund of your order #[redacted].As I see that seller didn't include an explanation...

for the refund in your confirmation e-mail, I encourage you to contact them directly.For help with your order, click the link below:[redacted]If you do contact the seller, give them two business days to get back to you.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,
We are contacting regarding the order ID [redacted]. Please note that the buyer is not eligible under the a to z guarantee claim as they did not return the item within 30 days of receipt.If the item is defective or damaged, it may be under warranty with the manufacturer. The...

manufacturer may be willing to repair or replace defective products if the buyer contact them.
To learn more about eligibility time frames, visit the “A-to-z Claim Time Frames” section of the A-to-z Guarantee Help page on on our Amazon.com site (http://www.amazon.com/a-to-z-guarantee).
Thank you

Hello,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.
I understand that you would like to settle this matter with a refund of $386. I've checked your order# [redacted] and below are your order details :
Apple MacBook Pro MF841LL/A 13.3-Inch Laptop with Retina Display : $1,599
Shipping & Handling: $31.52
Tax: $150.83
Shipment #1 Total: $1,781.35
So with shipping and Tax the price of the order became $1,781.35 but not the price of the item itself is $1,781.35. You can also check your order details in your account here :
[redacted]
Further, I've checked the pricing history of the item you received and the latest price which we sold the item is for $1,498. Hence If you are interested to keep the item, we can be able to issue a refund of $100. And you will get this $100 once we receive the return of your original order at our return center.
However, If you are not satisfied with this solution, you can return both the items for a full refund.
Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.
Regards,
Wilmani

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your comments and realize your disappointment regarding the price drop on "Amazon Tap - Alexa-Enabled Portable Bluetooth Speaker ". As mentioned earlier, we work hard to find the best prices out there and match them for all customers every day. Our prices do change over time. With the exception of TVs, Amazon.com doesn't offer post-purchase adjustments.To read more about our pricing, go to our Help pages:[redacted]I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello,I'm Madhavi l[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the return of the PlanAhead See It Bigger 18 Month Planner from the order...

#[redacted]. Please know, the associate you chatted with who provided the incorrect information has been coached, and I've shared your contact and concerns with their respective managers so further training can be provided.I see that you received the item on May 5, 2016. Our returns procedures state that within 30 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund. Eligible baby items purchased from or fulfilled by Amazon can be returned up to 90 days after delivery.If the item is fulfilled by Amazon.com, you can return the item outside the posted return window, we'll issue you a partial refund as outlined on our Help pages:[redacted]For instructions on the return process, visit our Online Returns Center:[redacted]Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I replied to the email earlier when I spoke to the reps on the phone they told me the purchase was made on the 31st of March. I got my account reinstated and noticed that it wasn’t ordered then it was the day before my account closed when I received the item it was in fact a purchase I had made. I have no further issue with this company since all was a mistake on the reps end of the date it was placed. 
Sincerely,
[redacted]

Hello [redacted],I'm Kavitha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I apologize for the disappointment caused with the seller order.On checking the Order ID:...

[redacted] I see there is a charge back on the order. Hence in this case, I've collaborated our specialist team to investigate on this issue. In this case, I'll be personally following up on this and we'll get back to you with an update within 3-5 business days. Thanks for giving me time to find the best solution.   Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Kavitha S. Amazon.com http://www.amazon.com

Hello [redacted],I'm Vivek Yerramsetti from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the payment status of 'Nokia Lumia 822, Black 16GB (Verizon...

Wireless)'.I've checked your order #[redacted] and see that this phone has been canceled and you haven’t been charged.At this point I can confirm, we've only charged you $37.09 for this order. Once an item is canceled, we cannot reinstate an item. If you still need the same phone, then you'll need to place a new order for it.When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships. As the phone was canceled and never shipped, we can confirm that you weren't charged for it. However, it appears like you're viewing an authorization.Some banks may hold funds in your account for these authorizations even if the item is canceled. You'll need to contact your bank for assistance for removal of authorization. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders. It depends on the policies of your bank, but the following code may help your bank locate and remove the authorization in question.- Settlement Verification Code: [redacted]- Settlement Verification Code: [redacted]With the transaction codes it should be easier for your bank to locate the authorization. Once they investigate the transaction they'll see it is a temporary hold, and release the funds back to your account.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com