Amazon.com

Revdex.com:I realize that I took too long to open my package and had passed the 14 day period to notify the seller but I still feel cheated.  I never expected to have to go
I'm very hurt and it may take some time, if ever, that I will make any future purchases through Amazon.  I'm aware that I'm just 1 person but I have over 2,000 through this...just a thought, what if this had been a present for my family and it came with a hole in it ???"friends" on Facebook that read my posts!!!Sincerely, [redacted]

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.As stated in our previous communication, we won't be able to refund Appstore purchases.You can check same on our website under Amazon Games and Software Terms of Use :https://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=UTF8...⇄ realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Your AccountAmazon.comMessage From Customer ServiceHello,Here's a copy of the chat transcript you requested:Initial Question: I placed a order and still in the cart for a pellet gun for a birthday present and viewed the "apply for the Amazon credit card and get $70 dollars off of purchase." I viewed...

it could be done in a few minutes. The card offer turned into having resultsin 3 weeks, the offer droped to $40 dollars after that and the INSTANT deal left the order after that and back to the orginal price. I have a picture of the $70 dollars off offer taken as proof.04:49 AM PSTRoshini(Amazon):Hello, my name is Roshini. I'm here to help you today.04:50 AM PST[redacted]:ok04:50 AM PSTRoshini:Could you please help me with the link of the item and could you please send the picture of it [email protected]?04:51 AM PST[redacted]:what do you need for the link information04:52 AM PSTRoshini:So that I can check it from my end.The link of the item04:53 AM PSTRoshini:That you are going to purchase and where you saw this offer.04:53 AM PST[redacted]:do you need the product number because the order is still in my cart.04:53 AM PSTRoshini:Sure that is also fine.04:53 AM PST[redacted]:let me send you the picture04:53 AM PSTRoshini:Sure.04:56 AM PST[redacted]:sent picture04:56 AM PSTRoshini:Thank you. Let me check it.04:58 AM PSTRoshini:Swarm Maxxim Air Rifle is this the item [redacted]?04:58 AM PST[redacted]:Yes04:58 AM PSTRoshini:Thank you.05:00 AM PSTRoshini:Just to confirm, is that now showing $40 off [redacted]?05:00 AM PST[redacted]:let me check05:01 AM PSTRoshini:Sure, if you are able to see please help me with the link.05:01 AM PST[redacted]:[redacted]05:03 AM PST[redacted]:Is this what you need because if shows nothing off now but still has a apply now offer for the card that didn't work05:05 AM PSTRoshini:Thank you.I'm really sorry about this [redacted].05:06 AM PSTRoshini:I see that might be a limited offer and there is no such offers now. You have already received the card?05:07 AM PST[redacted]:No it stated it would take weeks to complete. I have in the past for your information viewed prices for a item and it has went up in a few hours as I was checking what else I need to order. I in turn used Wal-Mart .com.05:07 AM PSTRoshini:We certainly did not expect this to happen. Please accept my sincere apology. I'd have reacted the same keeping me in your place.05:09 AM PST[redacted]:So no offer at this time even if it stated it.05:11 AM PSTRoshini:Yes [redacted], there is no offer now. As you are a valuable customer to us, I can make an exception and issue you $10 promo credit for this inconvenience from my side as a small token of apology.We'll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.05:14 AM PST[redacted]:Thank you..I will get on Face book and Instagram and let other people know how the offers work on Amazon. If you want people to keep using the site you need to have a supervisor call me or back up the order that the picture shows was offered to me.05:16 AM PSTRoshini:Anytime. There is no such option right now. And even if I transfer you to my supervisor, they'd provide you the same information, as we all share the same resources.05:18 AM PST[redacted]:I will send the picture to the MIssouri Revdex.com web site tomorrow and will start there. Thank you for your time.05:19 AM PSTRoshini:I’ll take this as a suggestion and will pass it on to the concerned department for further improvements. Would there be anything else I can assist you for the day?05:19 AM PST[redacted]:No this was enough..05:20 AM PSTRoshini:Nice talking to you [redacted] :)Thank you for contacting Amazon.com. We hope to see you again. Have a nice day.Please click **"END CHAT"** to close this window.Thank you.Amazon.com

Complaint: [redacted]I am rejecting this response because:
While I do appreciate the fact that Amazon responded, I do not appreciate receiving a form response that fails to address the specifics of the concerns that I expressed when filing the original complaint. I spent a large amount of time dealing with this issue, including time spent on the Amazon website, a live chat with a representative, a phone call from a representative, and crafting my points, and the least that the Amazon representative who responded to the complaint could have done would have been to craft a similarly personalized response addressing the issues I brought up point by point, including the issues with the item being moved over to the Wish List, which would seem to suggest a system error on Amazon's end. Moreover, referring to this as a "pre-order" (which it was not) is troubling to me, as is the promise to consider my concerns when refining the pre-order process, which would in no way help in this situation now or in the future. Finally, Amazon fails to address the fact that it would be possible to for Amazon secure one of the items for me during their next shipment, which is my desired settlement. For these reasons, I reject the response.
Sincerely,[redacted]

Hello [redacted],
I'm Vijay K[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.
I'm sorry to hear about the problem with your Kindle.
Your device is no longer covered by our Limited...

Warranty. As you are a valued customer, I would like to offer you a replacement Kindle e-reader or Fire tablet at a reduced price, plus shipping and any applicable sales tax. Keep in mind that pricing and replacement options are subject to change based on availability.
Our goal is to help you get the most out of your Amazon experience. You can always access your Kindle books through our Kindle reading apps (https://www.amazon.com/kindleapps) if you decide not to replace your Kindle. You can also access your Amazon Videos, Amazon Music, and Amazon Appstore apps using other compatible devices and Amazon applications registered to your account.
For more information about the Limited Warranty for Kindle e-readers and Fire tablets, go to:[redacted]
If you decide to replace your device, please contact us so that we can process your replacement at the appropriate discount. You can reach Customer Support by clicking one of the links below:
To contact us via phone:[redacted]
To contact us via chat:[redacted]
Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.
 
 
 
Regards,Vijay K.Amazon.comhttp://www.amazon.com
===================================

Complaint: [redacted]
I am rejecting this response because: I understand that Amazon is not responsible for accidents, however, they allow this business to sell on their site and I have no way of contacting them. I feel someone should be held responsible for the guarantee that was stated. If Amazon doesn't want to, then they should contact the seller.
Sincerely,
[redacted]

Hello [redacted],I'm  Purna Chander from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've researched your trade-in order #[redacted], and it looks like the trade-in was...

canceled after you were paid for it. Since you received an Amazon.com Gift Card at the time of submission under the immediate payment option, we've charged your credit card for the amount of the gift card.You can learn more about the additional terms and conditions for the Amazon Trade-In program here:http://www.amazon.com/gp/help/customer/display.html/?nodeId=200302940I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because: As I responded to FB directly, I don't buy that explanation. It /was/ on sale, and I have the screenshots to prove it. I'm pretty sure the problem was that your developers didn't take into account the Prime day sales when purchasing through Alexa.  Fighting this because it's the principle of honoring a sale advertised.  
I've attached a screenshot that includes the $10 amazon alexa promotion, the sale price on the site of 32.99, and my order details showing that I received the 10 dollars off the 39.99, not the 32.99 price.  Furthermore, I attached the chat log for when I spoke to a "Grace" immediately after, who refused to escalate the issue for me and who acknowledged that it was on sale.
Sincerely,[redacted]

Hello [redacted],I'm Suresh of Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize it's been a disappointing experience for your Kindle to stop-working, and I'm sorry for the frustration...

this has caused.As mentioned, Kindle comes with a One-Year Limited Warranty, along with an optional extended warranty offered at the time of purchase; once outside of this warranty period, we aren't able to continue offering warranty service.I understand this is disappointing news, but we're unfortunately not able to offer an exception in this situation. If you'd like to reconsider placing a new order with discount, please contact our Kindle specialists by using the Contact Us option in the right-hand column of our Kindle Support pages at:[redacted]We hope to see you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Revdex.com:
Thank you very much, with your help the complaint has been resolved  the Amazon committed to return $99.02.
Sincerely,
[redacted]

Hello,  I have NOT yet received the money back.  They said it could take 5 business days.  When I do, the matter will be closed.  Currently, the matter is STILL open. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because
READ THE ISSUES.
 
1. I had someone respond that they were checking to have an exception made to allow me to sell an engagement ring despite the fact that I am not a professional company. Part of the exception is waiving the $40 per month fee. This request has NEVER been followed up. Follow up on it and tell me exactly why it will not be allowed or what my next step is if it is allowed.
 
2. Once again, is it possible for customers to lose money selling items on your website. Don't point me to a calculator or give me a link. I believe I lost money on selling two books. Don't respond to me by telling me to charge more. Respond by stating yes it is possible based on the example I provided, or no it is not. If it is possible, the policy should change because it edges out anyone except a large company who can easily lose money on a few to build sales.
 
3. I have still not heard how my negative feedback for the cancellation that was no fault of my own will be fixed. This fix needs to be done ASAP.
 
4. READ MY EMAIL ABOUT DEPOSITING TO MY CHECKING ACCOUNT. Clearly, you have not done so. I am getting so tired of this question not being answered, I am just going to sue you and have Amazon spend for more money in court than the small amount you owe me. Read my ticket and respond to my question about depositing into my checking account.
 
Overall the time it takes for Amazon to get back to customers is unacceptable, and the cursory responses is equally responsible. Either the representatives are not trained well enough or are outsourced and might not fully understand the problem. Either way, these issues have made my selling experience with Amazon horrendous. Please answer my questions promptly.

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about missing watch from your package. This usually doesn't happen.I've checked details of order...

and can confirm that our Customer service team processed a replacement order# [redacted] for the item " Fitbit Charge 2 Heart Rate + Fitness Wristband, Special Edition, Gunmetal, Large ".I see that as per tracking information it shows that package has been delivered to your address on March 6, 2017 04:10:00 PM at your Mailbox. I hope you've received package.Here is a direct link to check on the status of your replacement order:[redacted]=[redacted]In case, if you haven't received replacement item please let us know by replying to this email so that we can process refund for the item.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.[redacted], the situation is definitely not expected, however, as informed earlier, we will not be able to send you only the pillow set because we do not stock items individually in our inventory and we will not be able to price match because the items on our website are tend to change price.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards, Mahesh.VAmazon.com

Hello from Amazon.com,A credit in the amount of $39.99 for the Professional Seller Subscription fee was granted on December 6 in case ID [redacted]. This case is currently awaiting the seller's response so a manual check request can be created once the funds are available. The seller has requested...

their account be terminated, so they are no longer able to respond to this case ID via their seller account. As such, they will need to contact Amazon Customer Service then ask to be transferred to Seller Support for assistance with case [redacted]. Amazon Customer Service can be reached at 1-866-216-1072. Alternatively, they may write using the form below:https://sellercentral.amazon.com/gp/help/contact.html?language=en_USThank you.

Hello,Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com.  I've provided the Revdex.com with a copy of this message.I'm sorry for the disappointment of your closed account. I've received an update from our account specialist team they confirmed that the account cannot be re-opened.We closely examined your account, your order history, and your related accounts to ensure that any decision regarding your account was made according to our policies.We have closed this account because our records show that we closed another account of yours for not meeting the terms of our Conditions of Use agreement.You can review our Conditions of Use here:www.amazon.com/conditionsofuseWe are unable to provide detailed information on how we link related accounts.However, we have thoroughly reviewed our records and confirmed that we have significant evidence that your account is related to another previously closed account. Any attempt to open a new account will result in the same action.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Gayathri from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear about the issue and this is definitely not what we want our...

customers to experience. Upon checking t he email address which you've provided I was unable to find any account under this email address. I request you to please write back to us with the email address which is associated to the AWS account so that we can research further. We appreciate your patience and understanding and we look forward to hearing from you soon. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri PAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Prathyusha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about your experience you had with your account.Since...

this is a unique situation, I'm collaborating with our Account specialist team to work on a resolution. I know your wait has been frustrating and for that, I apologize. Please allow me 3 business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience, and I’ll be in touch again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Complaint: [redacted]
I am rejecting this response because:As always, Amazon is creating more issues rather than solving them; in this case by asking questions and proposing them as a solution.If they have further questions, they can respond directly to me. When they have a solution, they can provide it here, or to me directly.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Once again, the information in the response is irrelevant.  The original complaint was the seller claimed to received D batteries, instead of the $1500 lens I mailed him - amazon forced me to accept a return from a fraud.The package I sent was signed for by the apartment complex and contained the lens I shipped.  Amazon informed me that I MUST allow the buyer ship me back the package, even though he had taken out the lens and swawpped it with batteries, so I could inspect the package.   I told amazon I didn't see a reason for this, because I didn't send the batteries, but was told it didn't matter because this was their policy in these situations.When the package was shipped back, I had no choice but to accept the package, It was same box I mailed, but the buyer had taken out the lens I sent and replaced it with batteries.  The seller used a fake name and was clearly a scammer. So once again, you're just repeating the same thing you have been saying and demonstrating you have not reviewed the full history of this complaint. 
Sincerely,
[redacted]