Amazon.com

Complaint: [redacted]
I am rejecting this response because:
When buyer enquired for return I responded and mentioned the restocking fee information, the buyer didn't respond after that. When A-Z claim is filed, I responded to Amazon, there is no need to contact buyer when AZclaim is filed.you don't have authorization from me to reveal my personal cellphone number to the buyer and I have never given authorization to use my credit card.
Sincerely,
[redacted]

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with the unknown charge, I understand you are upset.I've checked your...

correspondence with our Customer service and see that they issued a refund of $75.76 to the same payment card. As you know, you filed a chargeback for this amount on the order which is placed under a different account. The charge belongs to "BLU Advance 5.0 HD Unlocked Dual Sim Smartphone US GSM (Grey)" on a different account.[redacted], please check if your friends or family has access to your credit card or debit card, who has used to place the order in a different account.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.com

Complaint: [redacted]
Amazon, I am unclear whether you are choosing to ignore the basis of this complaint, or if you fail to understand it.  Not only did your last message (which mispelled it's correspondence) reiterate the failed rhetoric of your previous customer service messages, but it threatens to withdraw from discussion of the matter.  Neither of these actions cast Amazon in a favorable light.  The continued denial of a broken and unethical business practice will eventually effect the company, whether financially or legally.  Sincerely,[redacted]

Hello [redacted],I'm Swetha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your recent order.I've reviewed the previous...

correspondence with our customer service, and I regret that the information you were given regarding the code was incorrect.Rest assured I'm using this opportunity to provide training and feedback to customer service representative, who couldn't assist you accordingly, in hope of avoiding this type of issues in the future.I've checked and see that the code isn't provided with the "Business: Connecting Principles to Practice 2nd Edition" Paperback version. I see that to receive the code you need to place an order for "Business:Connecting Principles To Practice, 2E,With Access Code For Connect Plus" which is available in Kindle version.In this case, to compensate for the inconvenience I've requested a refund of $100.00 on the order which you can use to purchase the code. This refund will appear in the next 2-3 business days as a credit on the original payment method used for the order. Once processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem. I realize that your experience reflects on our company as a whole.I realize your order experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Sandhya R[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the frustration with your most recent Amazon Books gift return.I've checked your account and...

see that our Customer Service team has added a promotional balance of $148.49 to your account for the items. Also, to compensate this inconvenience, they have added $10 promotional credit to your account.Your available balance appears in the payment section when you place a qualifying order for new items shipped and sold by Amazon.com. Eligible funds will be automatically applied to your qualifying order.This promotional balance doesn't appear in Your Account (you'll only see gift card balances there), but you can view your current promotional balances - for digital items only - at this link:[redacted]To view the Terms and Conditions for using your promotional funds, go to our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=[redacted]As an Amazon.com customer we want to you have outstanding service, and I'm very sorry this wasn't the case here. It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details. We value customer feedback like yours, as it helps us improve our processes.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R[redacted]Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because: I have contacted Amazon Seller Support on NUMEROUS OCCASIONS with ALL the documentation specified, but Amazon continues to allow "Pet Leso" to falsely claim to be the brand of this product! Amazon needs to stop "Pet Leso" from sending an unbranded product to buyers on Amazon! There is no brand name on the pet door that "Pet Leso" is shipping. It is a copy of an "RCR International" product. Amazon needs to stop "Pet Leso" from selling an unbranded product that violates the "RCR International" trademark on "easy Screen". Sincerely,[redacted]

Hello [redacted],I'm Jahnavi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience in returning the item from the order #[redacted]. I understand...

you've switched from Ups drop off to UPS pickup and would like to get a return mailing label.When you request a UPS pickup for your return, the UPS driver will bring a pre-addressed, authorized return label. Don't worry; packing slips and return labels aren't required to make a return.I've checked your order and see that one pickup attempt has been made on November 7, 2016. UPS will attempt the pickup at the address where the items were shipped. They'll make three attempts to pick up your return if you aren't available when they arrive. If the package has been opened, please repack it in a way similar to when it arrived.UPS does not provide unattended pickup. You can contact UPS to see if they can give you more specific information about the timing of the pickup; their phone number is 1-800-PICK-UPS (1-800-742-5877). Please reference this tracking number if you call them: [redacted].If you still have any issues in returning the item, please feel free to contact us directly by replying to [email protected] so we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about incorrect refund that has been processed for your order#[redacted]Please do...

understand that as our CS team issued remaining refund separately, our system will detect it as a goodwill amount.As mentioned earlier, we can only able to make any changes on refund before it gets completed. Since refund was completed from our end we won't be able to take any action on this note.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry this has been a disappointing order experience for you; this normally doesn't happen.I've reviewed...

seller correspondence and can confirm that seller promised some Freebies sunglasses which is listed below.-----------------------------------Seller message: You shouldn't change your feedback if you don't wish too, but we still would like to make it up to you. Just send me an address and I'll ship you some freebies sunglasses right  away.---------------------------------Asking you to change the seller rating or feedback you submitted is a violation of our Community Rules. Violations of our Participation Agreement, of which these Community Rules are a part, can result in suspension of the seller's Amazon.ca account.I've filed a report to our Seller team on your behalf. All reports are investigated thoroughly, though for privacy reasons we do not share the results of our investigations.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because: Jessica with Amazon told me to throw my product in the trash and Amazon would send me another one, when I could have called the manufacturer and they would have replaced the product, now I do not have the product to send pictures of the rust to let them replace the product.  Jessica with Amazon was not trained properly and gave me the wrong instruction.  Amazon needs to replace the product.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]  Although amazon's intention is notable, they did this again with another order. This wastes my time in customer service chats where I also get an attitude in the form of a run-around from their representative and their team leads. I should probably open another ticket with Revdex.com for that issue. As for the current ticket, since the 5USD was automatically applied to an order, please allow me to return it as an indication I do not accept amazon's solution.  They should fix their way of doing business instead.

I replied to Amazon with the following message this morning:
Hello Srikanth,
 
I appreciate you reaching out to me, part of the issue is I did put feedback for the seller and it was removed, I need to know how this seller is able to remove the feedback I left for them, this has caused me to loose trust in amazon as they remove negative feedback from sellers.
There was another person that left negative feedback for this seller as well and somehow it was removed, any seller that harasses people should not have 100% positive feedback. Can you please tell me how we can get my feedback for this seller back on their page?
I would also like to know how Amazon handles my personal information as this seller that harassed me has access to my home address and any other information you provide to them.
 
 
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Hello,Funds in the amount of 360.20 USD were transferred to your bank account ending in 600 on 08-09-2016. They should have arrived within five banking days of that date. If the bank information on file is incorrect, the financial institution should return the funds. At this time, these funds have...

not been returned. You will be notified once these funds have been returned to your account. Due to privacy issues, banks do not share customers' account information. To locate these funds, we suggest that you call your bank and ask for the ACH department. Give them the trace number below and let them know that the disbursement has already been sent.Trace #: [redacted]Once you have been notified that the funds have been returned to your account, please contact us at [redacted]. At that time, funds will be transferred to your new bank account on file.

Complaint: [redacted]
I am rejecting this response because: The tracking number and date received has already been notated in the complaint.  Did Amazon even read the complaint?  It has also been 6 weeks since they have received the items so the comment of (it can take up to two weeks for the refund has come and gone).  As stated in my complaint, my account is heavily notated from all conversations and Amazon discontinued cts immediately from chat every time I try to discuss the refund.  I ask for Amazon to read my complaint again and thenot release the funds.  All info is in the complaint including all order numbers.  I have also attached a picture of all items in shipping box to the Amazon email I also received from the complaint asking for the same info already provided.
Sincerely,
[redacted]

Hello,I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding your recent purchase of " [redacted] with Pearson eText -- Instant Access...

Code".I've checked and can confirm that gift recipient was successfully able to redeem code for this purchase and issue has been resolved.In general, once gift recipient redeem content on their account we won't be able to process any return or refund for that purchase. You can find more information about Kindle book gifts here:[redacted]Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello, We are writing to you regarding the order [redacted]. We have closed the buyer claim for this order because it is not eligible for coverage. The Amazon.com A-to-z Guarantee refund policy only covers:1)  When the buyer provided payment to the seller, but the seller failed to...

deliver the item.2)  When the buyer received the item, but the item was materially different than as depicted in the seller's description.In this case we have determined that the buyer is not eligible for an A-to-z Guarantee claim as the buyer did receive the item they ordered.Please note that a-to-z-guarantee does not cover invoice related issues. -- Date of Claim: June 19, 2016Thank you.

Hello [redacted],I'm Shalini C[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the frustration this matter has caused. I'd like to assure you I've reviewed your...

previous correspondence with us and I can completely understand why you're upset. I've forwarded your feedback to the appropriate department--I know they'll want to hear about your experience.I understand your concern regarding the closure of your amazon.com account. I've checked and can confirm that your account has been closed. All payment methods and addresses have been removed and I've unsubscribed you from our mailing list. Your account is no longer accessible to you or anyone else.If you still have access to the closed account, please make sure your computer is signed out of any Amazon accounts. Go to the "Your Account" menu at the top right of our homepage, move your cursor over the menu, and click "Not You? Sign Out" from the expanded list of options. Once you're signed out, you won't be able to access the closed account again.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Shalini C.Amazon.comhttp://www.amazon.com

Complaint: [redacted] I am rejecting this response because:I am not satisfied with Amazon's response.This is not just about the dollars charged from my...

credit card.Amazon mentioned they close my account due to compliance issues. For what type of issue and what type of policy did I violate? I have tried many times to discuss my problems with Amazon's seller customer service and sent them a lot of emails. But they did not explain the reason why they closed my account. Until yesterday, one of their customer associates in USA told me that I have two accounts under my name. I have to say that this is an accident and I am not intended to create duplicate account.The situation is that I tried to open a seller account on Feb 8, 2017, using [redacted], but did not complete the registration at that time. Just tried to get familiar with amazon seller platform. On Feb 24, I tried to open a seller account using [redacted], but did not remember that I have already registered a seller account before. Now both of my accounts are suspended.I am a new seller and definitely understand that Amazon do not allow one seller to hold more than one account. My two accounts were created by accident and without any intention. Amazon can definitely check either of this account, no product information, no sell history, because I am new to Amazon and I did not have a chance to get familiar with the seller web page before my accounts were closed. Now I am not able to log in neither of these accounts.As an open platform, Amazon should resolve their customer’s problem empathetically, rather than using machine words to reply their customers. I know definitely know that Amazon frequently close sellers' account and hold their money for no reason or their so called reason. This is widely spread all over the world. So I suggest Amazon do a thorough investigation into both accounts and track my activity history. I need to close one of the accounts and keep the other one. If I violate any policy, you can definitely close my account. Thank you so much for your time.

Hello [redacted],I'm Diana from Amazon.com I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to learn about the issues you unauthorized charges on your account.I have reviewed our previous...

correspondence and would like to confirm that the information provided in our last message by our Account Specialists team is correct. As previously mentioned on October 14, 2016, we are unable to issue a refund to your account until our bank has the signed paperwork from your bank verifying that the charges were unauthorized. Once you dispute the charges with the issuing bank, the bank should resolve the matter.I’m sorry for any disappointment caused and appreciate your understanding. I'd request you to contact your bank to resolve this as soon as possible.We also recommend that you to report this matter to your local law enforcement agency. Our Investigations Department will cooperate with any investigating officials looking into this matter.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Suresh of Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m very sorry to know about the delivery experience you’ve had with USPS.Most of our orders are delivered on time...

and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extent.I’ll be working diligently to ensure your experience is investigated internally and will take ownership of this responsibility on your behalf with the utmost priority.Since the order was not delivered, I've issued a full refund of $18.71 for this order. This refund will appear as a credit to your original payment method within 3-5 business days. We'll send you an e-mail when the refund is complete.I'm also forwarding this instance to our shipping department--We'll investigate this issue further and take appropriate action to avoid such issues with your future orders.We appreciate your patience and understanding. We look forward to seeing you again soon.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com