Amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
**

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I apologize for your recent experience was not up to our usual high standards.We understand that customers who select same day delivery want to receive their orders on same day, I'm sorry to learn of this late delivery and appreciate you bringing your concerns to our attention.We realize the delay in delivery has caused inconvenience and I know, disappointment. I wouldn’t fault you for being upset and angry with us at Amazon, although I hope you’ll understand we've worked diligently with our fulfillment centers and our carriers to ensure we're meeting our delivery estimates. It's as disappointing for us to learn of these delivery misses as it is for our customers.Please be assured that we'd review all the feedback you've provided and will be taking it into consideration as we plan future improvements for our delivery services.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because: Amazon is holding funds of 2 billing cycles, the last time they tried to deposit my bank account was closed and they are withholding that part of the funds now too. More than 70% of the sales already past 90 days, and they are still not releasing my funds and are not paying me interest for it, while they are using the funds they withhold from tons of sellers to invest in their shady business.
Sincerely,
[redacted]

Hello [redacted], I'm Manikanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I'm sorry to hear that you haven't received your order # [redacted] yet. Upon checking...

the shipment tracking, we can confirm that the package was successfully delivered to your address. In this case, we won't be able to issue any concession associated with your order.   Please file a complaint with your local authorities for further investigation regarding the lost order and send us the investigation summary so that we can take necessary action.  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Manikant T.Amazon.comhttp://www.amazon.com

Hello [redacted],
I'm Wilmani from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.
I'm sorry to hear that you have received a wrong item with a missing headset. I apologize for the...

inconvenience this has caused.
I've checked your order# [redacted] and see that it was delivered to Freight forward address. Since this item was sent to a freight forwarder, we're unable to replace or refund it.
If you'd like to return the item you may, provided that you're responsible for all costs associated with returning it to the U.S. You can find Amazon's return address and view a return mailing label via our Online Returns Center:
http://www.amazon.com/returns
The pre-paid return mailing label provided by the Online Returns Center is for U.S. domestic shipments only. In order to use this mailing label, you must first return the item to a U.S. address. From that address, you'll be able to send the item back to the Amazon fulfillment center listed on the return label.
More information about using a freight forwarder is available on our Help pages:
http://www.amazon.com/gp/help/customer/display.html/?nodeId=201117950
We look forward seeing you again soon.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
Wilmani

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
which is why I contacted you. I think it's unfair to ask your customer to pay$380.00 for a phone that there is no way to get it fixed or recoup your money. 2 months is unfair. And to tell me send the warranty paper and they will make sure the seller returns my money. Come on who in their right mind would pay that much for a phone to only be able to use it 2 months? And absolutely no one is willing to help me. Well thanks for nothing. I thought u were on the consumer side, guess not

Hello,We are unable to issue a refund to this buyer as they have failed to report the issue with the order within 30 days of receiving the item. We will not be able to assist returns on the order which are reported outside of 30 days.In summary, we will not be able to take the actions requested because the customer has failed to report the issue within 30 days of receipt of this order.Thank you.

Hello [redacted],I'm Sandhya [redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I checked your transactions and couldn't find any...

charges for $13.12. We'll need to continue this investigation over the phone. Before you contact us, please check with authorized users of your credit card.If you've checked with others, call customer service with the following information:- Last 4 digits of your credit card- Date of charge- Amount of charge- The charge descriptor (e.g. Amazon.com AMZN.COM/BILL) listed on the statement.You can contact us by phone here:https://www.amazon.com/gp/help/customer/contact-usNote: Legal and privacy concerns limit the information we can release and to whom it can be released. Depending on the outcome of our investigation, you may still need to contact your bank to resolve this.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya [redacted]Amazon.comhttp://www.amazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.As informed by them, HP ENVY Phoenix 860-030 Desktop from order #[redacted] was in the box when it was handled over to UPS at the time it left our fulfillment center. UPS delivered the intact box to you. The driver did not note any evidence of the package being tampered. Therefore, we will not be refunding or replacing this item. I hope you'll understand our limitations in this regard.You can view our Conditions of Use here:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Swetha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you had with your Prime membership.I reviewed the previous correspondence with...

customer service, it's disappointing to hear our customer service team wasn't able to resolve this concern for you. Rest assured, I've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide our customers.I've checked and see that the customer service rep canceled the Prime membership erroneously when refund was issued.We are unable to reactivate Prime without charging your Payment card. In this case, I request you to subscribe to Prime membership and let us know by directly replying to this email. Once your payment card is charged, I'll issue refund for the Prime membership without cancelling it.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem. I realize that your experience reflects on our company as a whole.I realize your order experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the future.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because: I need to replace my order for the correct item & if I was promised that the credit would be applied to my correct order in not understanding what the problem is. It's the same credit from the cancelled order & if it wasn't used because of the fact the other order was cancelled then it was supposed to be refunded back to my account for me to place the correct order! Also I didn't appreciate how rudely I was being treated because of this matter! One representative even said to me that the credit was not being issued because Amazon is trying to get rid of me as a customer! I couldn't believe she said that to me & what I've had to go through just because the wrong order was placed in error!Sincerely,[redacted]

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am very sorry to hear about what happened with this transaction. I realize that a significant amount of money...

is at stake, and sympathize with your frustration.All Amazon Marketplace and most Amazon Merchant orders should be placed on our website (using our Shopping Cart or 1-Click ordering) and paid through Amazon; to circumvent this system is a serious violation of our terms of use.We strongly discourage submitting payment for this item directly to the seller. For the protection and convenience of our customers, Amazon.com stands behind seller transactions made on our website by offering customers the A-to-z Guarantee. However, payments made through other means, such as wire transfers, are not covered by this Guarantee.This request to send payment directly to the seller was not sent or approved by Amazon.com. We'll never request that orders be paid via Western Union or any other wire service or giftcards. The seller was in direct violation of the Amazon.com Participation Agreement when soliciting a private transaction with you and when requesting a direct payment with no order placed in our system. E-mail forgeries are regrettably common on the Internet at this time; some signs that an e-mail appearing to be from Amazon.com is actually a forgery include poor grammar or typographical errors, and a suspect return address. If the "from" line of the e-mail looks like "[email protected]" or contains the name of another Internet service provider, you can be sure it's a fraudulent e-mail.As it appears you've been the victim of fraud, you may want to contact your local postal inspector or visit one of the following organizations:Federal Trade Commission Bureau of Consumer Protectionhttp://www.ftc.gov/ftc/complaint.htmU.S. Postal Inspection Servicehttps://postalinspectors.uspis.gov/You may also want to visit our Help pages to learn more about making sure your online transactions are safe and secure:https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-2?...⇄ vast majority of Marketplace orders are trouble-free; I apologize once again that your experience with this seller has been an exception to this standard. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because: the Amazon website clearly makes it look like the product will arrive by a specific date. In my opinion, Amazon does this in a deceitful way to avoid responsibility of meeting the terms of the agreement. I have now gotten 1 out of 6 orders on the date it was said to arrive by.Sincerely,[redacted]

Hello [redacted],I'm Manikanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand that you would like to reinstate your prime subscription which was canceled in Aug 2017 as your...

yearly subscription expired.We've tried to renew your subscription, however we couldn't charge your card as there wasn't enough funds in your card.I've verified that your account is not locked. In this case please reply back to this email with confirmation so that we can reinstate your prime subscription and charge your payment method associated with prime account.We look forward to hear from you soon !Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Manikanth T.Amazon.comhttp://www.amazon.comqid=[redacted]

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you regarding your marketplace purchase of your "Assurant 360º 2-Year Unlocked Mobile Phone Protection Plan".As previously mentioned, orders placed through sellers work different to that of orders placed on Amazon.com. For the products placed with sellers, its the responsibility for the returns and refunds and it depends on their policies as well.Because the order was placed more than 90 days ago, you aren't eligible for reimbursement under the terms of our A-to-z Guarantee. I really apologize for any inconvenience this may cause. In this case, you need to resolve this issue with the seller.However, I see that seller has sent the following response to you April 2:===========================================================Hello,Your Assurant Plan details are accessible by web at aiz360claims.comFrom there you can review/print the Terms and Conditions, create an account, manage your plans and file a claim.Chat agents are available, should you need any assistance.Thank you, Assurant 360 Customer Care===========================================================If the seller doesn't resolve the issue to your satisfaction, you may want to contact your local postal inspector or a national consumer protection agency, such as the Internet Fraud Complaint Center.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday [redacted]. PAmazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because: there was no resolution provided.We have tried contacting diapers.com thrice and they have said "try working with Amazon.com". It seems we are passed around like a hot potato with neither organization accepting responsibility for this issue.It is discouraging to realize how much of a bully these big companies can be towards small consumers like us. I will try contacting diapers.com one more time, but at this point it seems futile.It truly is disheartening how people refuse to do the right thing.
Sincerely,
[redacted]

Revdex.com:
Why it takes such long time and so much trouble  to get MY money back?So disappointed about your company AMAZON service.Sincerely, [redacted]

Hello [redacted],I'm Bhaskar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.As per the request, your account has been closed and is no longer accessible to you or anyone else. I'm sorry for...

the time taken to resolve these issues and I've forwarded your feedback to appropriate team.We've also unsubscribed your e-mail address, [redacted]@new.rr.com, from our mailing list.We've appreciated your business and wish you the best of luck in the future.Best regards,Bhaskar A.Thank you.Amazon.com

Hello [redacted],I'm Jahnavi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I apologize to learn your recent experience with our customer service was not up to our usual high standards....

I'll make sure the appropriate people in our company see your message. Amazon.com currently has customer service centers in North America, South America, Ireland, Germany, India, the Philippines, Japan, Jamaica, Romania, and South Africa.I understand your concern regarding the delay of prime orders and price drop. I'm sure it's disappointing to see a lower price on the item you recently purchased, but we can't offer you refund, as mentioned by customer service.We consistently offer competitive prices on everything we carry; however, the prices on our website are subject to change. To read more about our pricing, please visit our Help pages:[redacted]I hope you'll understand that we do our best to ensure that all orders leave our fulfillment centers in time to meet the availability and shipping estimates listed on our website. In spite of our efforts, there are unforeseen delays with some shipments on occasion. We sincerely apologize for any inconvenience this may cause.Although prices fluctuate, our service does not. I've applied a $20.00 promotional certificate to your account, which you can use the next time you order an item sold by Amazon.com. I realize this certificate cannot make up for the inconvenience you've experienced in this case, but hope you will accept it as a gesture of goodwill. For more information about promotional certificates, including the terms and conditions of use, visit our Help pages:[redacted]I hope you'll give us another opportunity to serve you in the future.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello,I'm Madhavi l[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the disappointing experience you've had at Amazon.com. It's not our intent to let a...

customer down but have a pleasant shopping experience at Amazon.com.I've reviewed your concern and see our customer service team was able to address your issue concerning the most recent reminder e-mails you've received has issued refund for the items on which we have charged.To correct this, I've requested a refund of $3.08 on order #[redacted] and refund of $10.59 for Kenney Spring Tension Curtain Rod, 28 to 48-Inch, Pewter on order #$10.59 on order #[redacted].This refund will go through within 3-5 business days and will appear as a credit on your next statement.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]https://w...⇄ appears to be some technical error, please know that I've engaged the appropriate leadership team to investigate and fix the issue.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem. I realize that your experience reflects on our company as a whole. Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. You're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavil[redacted] A.Amazon.comhttp://www.amazon.com