Amazon.com

Hello [redacted],I'm Srikanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the disappointing experience you've had regarding the order #[redacted] and...

the seller couldn't assist you. I see that the order was placed with BAP0006 , a seller on our website. The A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer.I see that your claim has been successfully granted on September 26, 2016 and a full refund of $11.50 has been issued to your original payment method. Refunds typically process within 3-5 business days and appear as a credit on your statement.Anytime you buy from a seller, we encourage you to rate the seller's performance through feedback. You have 90 days from the date of your order to leave a rating and comments on your experience.To rate a seller, use the link we send in our reminder e-mail or visit Your Orders page in Your Account. You'll find the "Leave seller feedback" link next to the order. For more information about rating a seller, please visit our Help pages:https://www.amazon.com/gp/help/customer/display.html?nodeId=[redacted]I will make sure this is forwarded to the appropriate people in our seller team so this can be more closely investigated. Please be assured that we closely monitor each seller's performance and will take appropriate action if their listings become problematic. We're fully aware your experiences with our sellers reflects on us as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry you did not receive the items although tracking shows delivered, I understand you are upset.[redacted],...

I've checked your correspondence with our Customer service and will ensure to pass any training opportunities to them. I see that we've issued a full refund of $36.86 to the same payment card that was used to place the order.We will not be able to re ship the items because one of the items "10 Hour White Jasmine Scented Votive Candles Set of 12 Made in USA" is labelled as Fulfilled By Amazon, as the Merchant's inventory changes constantly, where as the other three items can be replaced, but as we issued a refund, we will not be able to replace them.In this situation, I'm attaching the links to re purchase them on our website, please go ahead and re order the items:http://www.amazon.com/dp/B00KEUOSGShttp://www.amazon.com/dp/B01B1JYZAYhttp...⇄ feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Hello,I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding refund of your Prime membership.I've confirmed that a refund of $105.44 was issued...

to your MasterCard on October 20, 2016 for your Prime membership.In most cases, once a credit card refund has been submitted, the issuing bank will post it to your account within 5 business days. This time frame may vary from one financial institution to another.If you're still not seeing your refund after 5 business days, please contact your issuing bank for refund confirmation.If your issuing bank has trouble locating the completed MasterCard refund, please contact our Billing Specialists so they can investigate why this is happening. You can e-mail them directly at [redacted]. Please include:•  the last 2 digits of the payment method•  the amount of the refund•  the date of the transaction•  any other information you find pertinentPlease feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory  to me.  But if the refund does not go thru I'll resubmit my claim but I will mention Amazon themselves have been helpful [redacted] NO HELP OR RESPONSE IN any way shape or form which is completely disgustingSincerely, [redacted]

Hello,We are unable to fulfill an order that the buyer has placed with a seller on our platform. Most Amazon orders are trouble-free. For the occasional order that does not work out, we are happy to provide our A-to-z Guarantee. A full refund for the claim amount was issued to the payment method used to place this order, today. In summary, we will not be able to fulfill an order which was placed with our third party seller.Sincerely,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Please pass my regards and thanks onto Amazon for the great service, even though, it would not be possible without your help. Thank you.Sincerely, [redacted]

Hello,There s no information provided regarding this  order id [redacted] as why this is an escalation. Hence no action has been taken. Sincerely,Vishnudeep K

Greetings from Amazon.com,
 
Amazon Payments settles the seller's account and initiates their first payment 21 days after their registration date.On the seller's settlement date, Amazon Payments transfers eligible funds to the seller's bank account using an Automated Clearing House (ACH) or...

an electronic funds transfer. Once the transfer of funds is initiated, it can take 3-5 business days for funds to appear in the seller's bank account, not including holidays or weekends.Subsequently, Amazon Payments will automatically settle their account and transfer eligible funds to the seller's bank account at 7 day intervals.The amount of money the seller is paid will change depending on their orders, but the seller can count on either being paid or charged on the last day of their settlement period as long as their account is in good standing.
 
The seller is scheduled to be disbursed on September 8, 2016.

Hello [redacted],I'm Uday from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you with the Free Time subscription charge. I've verified and see that this charge located to another email address ending at  [redacted]@gmail.com. For security reasons, I'm unable to provide further information about that account.However, I've refunded the $9.99 for 11 months you had been charged and also, sent an email to the account associated with the subscription. This subscription was cancelled and will not be renewed.You will receive the refund in 3-5 business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday [redacted]. PAmazon.comhttp://www.amazon.com

Revdex.com:
Good evening.  I contacted Amazon this evening regarding complaint #[redacted] and the complaint has been resolved. 
Thank you for your assistance in this matter.
Happy holidays,
[redacted]

Hello [redacted],I'm Shalini C[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your orders. This is certainly not what we...

want our customers to experience. I appreciate your diligence in ensuring we take a serious look at these problems. I've forwarded your feedback to our shipping department--I know they'll want to hear about your experience.I understand that you'd like us to process with the full refund on your orders #[redacted] and #[redacted].I see that we've created a return label for you to return both the items. You'll not be charged for returning it back. Please follow the link below to print your mailing label:For order # [redacted] : https://www.amazon.com/gp/orc/rml/D7m108PQRRMA
For order #[redacted] :  https://www.amazon.com/gp/orc/rml/DxmF0LPQRRMAIf clicking on the link doesn't work, please make sure you're signed into the account you used to place the order. After you're signed in, try clicking it again or copying and pasting it into your browser's address windowI request you to please return and we'll so that we can proceed further. After the carrier has received your item, it can take up to two weeks for us to receive and then process your return. See our Returns options for details (http://www.amazon.com/help/returns#receive). If you're unable to print the label, please contact us and let us know:
http://www.amazon.com/gp/help/contact-us/returns-and-refunds.htmlPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,ShaliniAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Uday from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unknown charges on your Amazon Web Services account. I've verified your account and...

unable to find any charges you are reporting to this account.I've also verified for the Prime membership and can confirm that this account doesn't subscribed for Prime membership never.In this case, I'd request you to please provide us the email address of the Amazon account where you were reporting these charges so that we will verify and assist you accordingly.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday [redacted]. PAmazon.comhttp://www.amazon.com

Hello from Amazon.com,
 
I, Manoj K[redacted], write on behalf of Amazon.com regarding ID [redacted]. The buyer has placed the Order ID [redacted]with Amazon.com. While I regret about the inconvenience caused to the buyer, I confirm that the buyer was fully...

refunded for this order on September 09, 2016. The customer may return the item to the third party seller if the seller assists with the return costs.
Thank you.

Hello [redacted]I'm Gayathri from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear that you've received wrong item instead of the item...

which you've ordered. In this case, you've placed an order for the item "Rubbermaid Configurations Deluxe Custom Closet Organizer System Kit, 4-to-8-Foot, Titanium, [redacted]" through Amazon and you've received an incorrect item with the shipping label on or inside the box. As you've received incorrect item you need to return the item to Amazon or pay for the item. As you've already returned the item we do not have an option to send out another item to you or refund the amount to you. I'm sorry for the misunderstanding. I also apologize for the incorrect information given to you by the agent. I'll personally forward the conversation to our training team and they will coach the agent.I hope this information helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because: because no one has read the messages. It is the same automated reply. If I said there unahorized charges on my credit card and idont use Amazon. How does you reply merit as my answer???? You're not my credit card company. You wouldn't know if I made these charges unless I tell you other wise. WowSincerely,[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Firstly, please accept our sincere apologies for the disappointing experience you've had regarding the order #[redacted] and the hassle you've gone through in contacting us multiple times to have this order cancelled.Please understand that it was never our intention to hold on to this order and it was stuck at our fulfillment centre due to some unforeseen technical reasons. I do realize that our customers sign up for Prime membership expecting their deliveries to be quick, efficient, and stress-free. We've come up short on those expectations here and for that please accept my apologies.I've checked and can confirm that this order has been shipped on October 12, 2016 and is scheduled to be delivered on October 13, 2016. I've checked the tracking details on UPS and can confirm that this order is currently out on road for delivery.I've also issued a full refund of $90.22 to your original payment method. You'll see the refund on your credit card statement in the next 3-5 business days. In this case, please accept the order when it arrives and there's no need to return the same. Please accept the item as a goodwill gesture from our end.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. You're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [redacted] if we can be of further assistanceRegards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with the gift you received, I understand you are upset.[redacted], we will be able to...

know who sent you the gift, however, first, I'll need to find the order. I should be able to do that if you can provide some information from the outside of the package. On the shipping label, you should see the tracking number and a long string of letters and numbers separated by slashes--it'll look something like this:[redacted]I need the combination of letters and numbers that appears immediately before the first slash (in the example above, it would be "[redacted]") or the tracking number. Everything is case-sensitive. I can track the shipment with this information, and can then get a prepaid return mailing label for you. If in case you do want to provide the details, please dispose off the dress that you received, you do not have to return the item to us.The email address that you've contacted us from has a valid Amazon.com Account.
Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards, Mahesh.VAmazon.comhttp://www.amazon.com

Hello,According to our records, this Selling on Amazon account was recently reinstated 20 hours ago. Usually listings can take up to 24 hours to be updated.I have refunded the seller's monthly fees to cover the charges since the account was suspended. To investigate on the issue with the listings...

not appearing in search, we would need the SKUs or ASINs.Thank you.