Amazon.com

Hello [redacted],I'm Vivek Y[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the delivery problem you'd with order #[redacted].I've reviewed your...

phone calls, email correspondence with our Customer Service team. I've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide our customers.Regardless of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service you’ve had with your previous orders, and I’m very sorry this didn’t happen with USPS. We’re aware our choice of shipping carriers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening again. We’ll use your feedback to immediately improve the delivery performance of USPS.We've made an exception and given priority to other available carriers for future deliveries to your [redacted] [redacted], Oveland Park, Kansan address for orders that are shipped directly by Amazon.com.  Please note, this exception will not apply to orders shipped and sold by third party sellers on Amazon.com as third party sellers ship their own merchandise directly from their own fulfillment centers.Although other carriers will have the priority to deliver to your address, please keep in mind it doesn’t guarantee USPS won’t be chosen in the future, but we'll do our best to accommodate you. It'll take about 3 weeks for this change to go into effect and was applied to above address only.I've checked USPS tracking and see that 'Samsung UN49KS8000 49-inch HD smart LED TV' has been delivered on July 8, 12:10 pm. I hope you're able to locate it. In case, you haven't received it yet, then please let us know by directly replying to this email.https://tools.usps.com/go/TrackConfirmAction.action?tRef=fullpage&tLc=1&te...⇄ know an experience like this is rare and not typical of what you can expect when shopping with us. We value your business and hope you'll give us another chance to serve you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello [redacted], I'm Arnold from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I'm sorry for any inconvenience caused in this regard. I've checked your correspondence with us and...

understood your concern about the order that you wanted to cancel. However, on checking I see that you've already contacted the seller with regard to the order's cancellation and they've also requested you to return the item if you do not wish to keep it. In this case, to receive more information about the return details, we request you to contact the seller directly. We request that you please give sellers two business days to respond. When they reply, you can respond directly to their e-mail. If you don't hear from the seller by the next 2 business days, review the criteria and start an A-to-z Guarantee Claim: www.amazon.com/a-to-z-guarantee More information and a link to file a claim is available here: http://www.amazon.com/a-to-z-guarantee I hope this information helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Arnold S. Amazon.com http://www.amazon.com

Hello [redacted],I'm Sapna from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm very sorry to learn about the problem with your account. I understand you...

are upset.To help you with this, I've reached out to our accounts specialists team to work on a resolution since this a unique situation.Please allow me 2-3 business days to research this issue with our team. I know your wait has already been frustrating, and for that I truly do apologize.[redacted], thanks for your patience. I'll be in touch shortly with a resolution for you.We appreciate your understanding. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sapna. RAmazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the issues you've had with your account. I understand you're upset.  In this situation, I...

need to look into this issue further, and it'll take a bit more time than usual.I'll follow up this case and I'll write back within 2-3 business days with more information.Thanks for giving us time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:
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The response does not cover my original complaint reason. I’m not asking for a refund of the App Store purchases, but instead, for a refund of the Amazon coins I purcahsed and these coins were between Amazon and Me. This was stated in my original complaint, and Amazon is acting negligently by intentionally misinterpreting my original complaint to its favor. My complaint clearly stated money spent on coins, not coins spent on game. 
 
Amazon sells coins to be used on this game which is a scam, and borderline fraud and or gambling in its business practices. Amazon should know this, as it is within the fundamentals of its business model, and has a duty and major rule as a middle man between myself and Mobile Strike to warn me of these types of things. Amazon was aware that the coins were being purcahsed and used for the Mobile Strike app, and had a duty to warn me. As stated in my complaint, there was never any disclaimers warning me this was a pay to play app, and if I stopped paying, I technically could not play anymore. 
 
Amazon took my money, and failed to disclose the fact that this game is a scam. By doing this, Amazon shares liability with Mobile Strike as well. Moreover, by its previous reply, Amazon it attempting to shield itself under the idea that they dont refund in app purcahses, when it was clearly stated on my complaint that I was complaining about the Amazon coins purchases.
Sincerely,[redacted]

Hello,I'm Diana from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I’ve reviewed your email and I'm very sorry to learn about the closure of your Amazon.com account. While I...

understand that you've already reached out to our Customer Services, please be assured that I'm collaborating with our Account Specialists team to work on a resolution. I'll be personally following up on this and we'll get back to you with an update within 3-5 business days. Thanks for giving me time to find a solution.  Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Sandhya Rani from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email concerning the refund of the order#[redacted] for MCS Poster Original...

Masonite Back Frame, for a 20x30" Photograph, Molding 1/2" Color: Black to the original payment method on April 6, 2018 and we've sent you a confirmation email on April 6, 2018 11:54 AM (PDT). I've resent the confirmation email for your reference.Further, we've received a confirmation that they have ceased collections on this order. While we are unable to send out a copy, in case of any further concerns, please let us know and we'll be glad to help.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R[redacted]Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the experience you had when you contacted us. I'll be sure to pass your comments...

along to the appropriate people on our Customer Service team.I've read all of your communications with us and you're absolutely right; there are no excuses for what occurred with your order. You've given us invaluable and constructive feedback, and I especially appreciate all the time you took to help us understand exactly what went wrong.I see that as an exception per your request a full refund of $983.81 for the cost of the item which has been refunded to your gift card balance and it has been used on a new order#[redacted].Regarding remaining Shipping charges on your order, I see that our CS team processed refund of $74.11 towards original payment method which was used on this order.Once processed, you'll also be able to see the refund here:[redacted]To compensate for all inconvenience, I've issued a $20 promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:[redacted]Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,I'm Madhavilatha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your disappointment with our service here. This isn't what we want for you and I hope...

you'll consider it an exception to our usual excellent service. I've reviewed all your contacts with customer service and rest assured I'm using this opportunity to provide training and feedback in hope of avoiding this type of issues in the future. We hope you'll consider this a "one-off" and something that's not typical of our customer service team.  I confirm your Amazon Student prime is still active in your account. It will renew next year on January 28, 2017. You can check the status of your Prime membership anytime on the following link:https://www.amazon.com/gp/primecentralI see that we had issued $30 promotional credit to your account as compensation for the inconvenience. The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=[redacted]I'm sorry for this experience, it's not typical of our world class customer service. I realize your confidence in us has been shaken, but I hope you’ll give us the opportunity to earn your trust again. Thanks for taking the time to bring these matters to our attention.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because: the information I keep receiving is the same and it appears there is a break down in communication.  I own a MAC and also have a virus protection on the MAC.  I also never open an email of something that I don't know so am confident this didn't happen from a phishing email.  I think what I am trying to get you all to understand is that I never set up a seller account.  I am trying to get the seller account completely removed from my buyer account.  If you look at the history, you would be able to see that I have had an Amazon account as a buyer only.  When I became aware that something was wrong I immediately called Amazon and reported the issue even providing the username email address that I obviously didn't create.  Why would I call and report that someone created a seller account under me if you truly believe it was my fault.  I followed the right steps in making Amazon aware that something fraudulent happened on my account that I didn't create.  Don't you also find it odd that when the seller account was created I was charged the $39.99 on the exact day I reported the incident and over 14,000 product items were imported in a matter of minutes.  The account was also created in Chinese and I even received emails in Chinese.  How does any of this make sense to you all.  I don't feel like I am asking for much at all:1.  I want the seller account completely closed and removed from being attached to my buyer account.  I only want a buyer account!2.  I want the refund of $39.99.  I did report the unauthorized use of my private card information immediately.  3.  I don't feel I should continue to get emails from Amazon recusing yourselves and putting blame on me.  I am not placing blame I am trying to get Amazon to understand what is going on and to    protect my private information.  On 3/8/17 @ 7:45 am I did call Amazon making him aware of the continued emails I am receiving about products that should have been sent.  After the agent looked into everything he stated that there is is completely different information on the seller account clearly indicating that it wasn't my information.  He stated that someone tied my account with this persons seller account.  He stated he was not able to share the information on the seller account due to privacy but confirmed it wasn't mine so he had to transfer me to have the seller side of Amazon remove the account.  Nothing resulted from that conversation.It seems there is lack of communication from Amazon and it's agents with me.  I have been told so many stories I don't know what to believe anymore.  On 3/14/17 @ 9:03 am I called Amazon again after continuing to receive emails with no end in sight.  He showed me how to change the seller account to English from Chinese and told me I had to delete all 14,000 product items to help shut down what was happening.  I am not sure how that was fair to me since I never created it but I did as a desperate attempt to get this to stop.  He stated that there will be a team investigating to get the account closed and separated from my buyer account.  Nothing has resulted from this conversation.Please all I am asking it take action on the couple things I am asking.  Thank you,[redacted]
Sincerely,
[redacted]

Hello,I'm Swetha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your recent order.I reviewed the previous correspondence with...

customer service, and I want to assure you the information you received from our customer service team is correct.When our customers use a freight forwarder to complete the delivery of their orders, we have certain steps which we must adhere to when there are issues with delivery or with the products. Please also be aware that orders from Amazon.com shipped to a freight-forwarder are subject to additional terms and conditions located here:http://www.amazon.com/gp/help/customer/display.html/?nodeId=[redacted]I've checked the tracking on the carrier website and it indicates that the order was delivered to the freight forwarder address on December 3, 2015 and signed by juszcn.Since we have a signature upon the receipt of the item and it was sent to a freight forwarder, We're not able to replace or refund it. You will need to work with the freight forwarder regarding the receipt of your package and for any information regarding a refund.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello,As mentioned previously, we cannot reverse the claim decision for order [redacted] unless the buyer asks us to withdraw the claim or confirms receipt of the merchandise.The seller is welcome to ask the buyer to contact us, but the seller may keep in mind that contact between parties must be respectful. We do not allow inappropriate or excessive contact between parties.Although we understand the seller's position, we have reviewed this claim and we stand by our decision. We cannot give the seller any more information about this matter, and we may not reply to further emails about this claim.
 
Thank you.

Hello [redacted],I'm Raghavender from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the trouble you've had with your account.Ensuring the security of customer account information...

is our top priority. The phone security verification questions are necessary to prevent any unauthorized persons from accessing your account, and we are not willing to take any short cuts where your privacy is concerned. We always verify the following information before discussing your account:-- The e-mail address associated with the account-- The name on the account-- The billing address on the accountTo discuss changing permanent account information, we must also verify additional security questions.It's always important for us to hear how customers react to all aspects of shopping at Amazon.com. Strong customer feedback like yours helps us continue to improve the selection and service we provide, and we appreciate the time you took to contact us.I'd like to assure you I've reviewed all of our previous correspondence and I can see we haven't adequately addressed your concerns. I've relayed the information to the appropriate supervisory personnel so all coaching and retraining needs will be addressed.  In addition to this, I will thoroughly review all phone calls to customer service and have any other mistakes addressed as well.I understand you need a refund for The Conjuring 2 instant movie purchased from our website. I'd love to help, however, I wasn't able to find the order you asked about using the e-mail address on your message. For your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the e-mail address on the account.I'll need more information to find the item:1. Digital order number2. Exact item name3. ASIN4. Date when the order was placed5. The amount we charged for the movie6. Shipping Address7. Zipcode8. Payment method used on the order i,e Visa, Mastercard etcYou can look up your orders online through Your Account (www.amazon.com/your-account)We request you contact us directly by replying to [email protected] at your earliest convenience so that we may assist you further.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:
I have not received any money back from amazon. I have called multiple times about this with no resolution still. I would like this case to be opened back up. 
Thanks!
Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:As I mentioned earlier I already tried to open a new account and it got immediate ban, because my previous account was "suspended", but suspended not for a violation, but for not beeing in use. I did open a new account today with an email [redacted]@gmail.com and got a message like this from Amazon : Hello,You have opened a new account after we removed your option to sell on our site. This is against our policies. As a result, you may no longer sell on Amazon.com, and your listings have been removed from our site.Please ship any open orders. If you have funds in your account, they will be available after any amounts paid for A-to-z claims or chargebacks on your orders have been deducted. This usually takes about 90 days, but funds may be held longer. You can see your balance and settlement information in the Payments section of Seller Central. If you have questions about those, please send an email to [email protected] you want to appeal this decision, click the Appeal button next to this message on the Performance Notifications page in Seller Central (https://sellercentral.amazon.com/gp/customer-experience/perf-notifications.html...⇄ Performance.Team Amazon.comhttp://www.amazon.com  Please assist me in getting my main account with email [redacted]@gmail.com unblock. 
Sincerely,
[redacted]

Amzon clearly does not care about fraudulent buyers who claim return the package when my return tracking number is not even showing return status. All they did just mention refund is done and scam is successful. HOW could people do business like that. There is no legal protection with these fraud in Amazon,  that is why I will take further with my lawyer.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

Hello [redacted],I'm Purna C[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I checked your account and see that your amazon.com account is closed.In order to close your AWS accoount...

you'll need to reopen your Amazon.com retail account in order to log in and close your AWS account. What you'll need to do is call Amazon.com retail and request to reopen the retail account. Once it's been reopened, please log in to AWS and click the following link and scroll down to the Close Account checkbox here: [redacted] Once the account is closed, you may contact our AWS customer service team and they will be happy to waive all charges. Once completed, you may close your Amazon.com account as necessary and both account will be closed. I apologize for this inconvenience, however, Feel free to reach out to AWS by calling Amazon.com Customer Service and requesting to be transferred to AWS at this number: 1 (888) 280-4331 We're happy to help you.Regards,Purna C[redacted]Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],I'm Raghavender from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm really sorry for the inconvenience this has caused.I've requested a refund of $125.00 to your card for...

the overdraft fees. This refund should go through within 3-5 business days and will appear as a credit on your next billing statement.I see that we've canceled your Prime membership and requested a refund of $100.37 for the membership fee. The refund should be processed within the next 3-5 business days and will appear as a credit on your next billing statement.I hope this helps! We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: [redacted]     I am still waiting on the follow-up about my issue with the Fire tablet that I purchased from Amazon.  I have sent an e-mail to Naseema who originally responded to my complaint.          I  I
Sincerely,
[redacted]