Amazon.com

Hello [redacted],I'm Fazeel from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem you've had with the Order ID: [redacted]. This is certainly not what...

we want our customers to experience.While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service is correct related to Print Invoice.You can view and print your invoices through Your Account. Here's a link to the invoice you asked about:https://www.amazon.com/gp/css/sum[redacted]/print.html/?&orderID=[redacted...⇄ as a one time exception, you can return the item for a full refund. Here is the link for the Return Label:https://www.amazon.com/gp/orc/rml/DrZ4lsPPRRMAWhen you request a UPS pickup for your return, the UPS driver will bring a pre-addressed, authorized return label. UPS's first attempt is typically made the first business day after a request is made, but it can take up to three business days for them to receive the pickup request. UPS will attempt the pickup at the address where the items were shipped. They'll make three attempts to pick up your return if you aren't available when they arrive.You can contact UPS to see if they can give you more specific information about the timing of the pickup; their phone number is 1-800-PICK-UPS (1-800-742-5877). Please reference this tracking number if you call them: [redacted]Once the carrier has received your package, it can take up to two weeks for us to receive and process your return.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem. I realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Srikanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the disappointing experience you've had regarding the purchase of "NETGEAR ProSAFE...

FS108PNA 8-Port Fast Ethernet PoE Switch with 4 PoE Ports 53W (FS108PNA) " and I appreciate you taking time in bringing this to our attention.I understand that this item was offered for $19.99 and you are being charged 55.99 for the same. However, I see that the item which was offered for $19.99 is "NETGEAR 8-Port Gigabit Ethernet Switch (GS208)" whereas the order #[redacted] was placed for "NETGEAR ProSAFE FS108PNA 8-Port Fast Ethernet PoE Switch with 4 PoE Ports 53W (FS108PNA)" which was not part of that deal.I'm sorry for any confusion regarding this. However, I see that the "NETGEAR 8-Port Gigabit Ethernet Switch (GS208)" is still available on our website at the deal price of $19.99. Here's the product link:http://amzn.to/2cHrurWFurther, I see that we've made an exception and honored this price for one quantity of this item and the order #[redacted] has been delivered.Thanks for your understanding and patience in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]
Because Amazon owns Swagbucks. I want the gift card. Amazon needs to the right thing and give me the gift card!

Greetings from Amazon.com,The seller registered for a Professional Selling on Amazon account on March 17, 2016. Registering for a Selling on Amazon account requires several steps, such as choosing a name for the Selling account, entering in a credit card for use with the account, and accepting the...

Amazon Services Business Solutions Agreement.The seller was charged a total of four months of subscription fees. Because the account was not used, a credit was issued to the account to refund all four of these fees when the Seller contacted our Seller Support team earlier in August. The account was moved to an Individual status to prevent any additional fees.We have attempted to disburse the credit to the bank account the seller entered, but the credit card on the account is marked as invalid, delaying the disbursement.The seller can either log into their Selling on Amazon account and enter in a valid credit card, or contact our Seller Support team to close the account. As part of closing a Selling on Amazon account, they are able to send a paper check covering any positive funds in the account.To contact Seller Support, the Seller can log into their Seller Central account, and use the "Get Support" link at the bottom of any page.

Complaint: [redacted]I am rejecting this response because:  I do not want automatic renewal, when it was cancelled a year ago why would you put it on automatic renewal and why are your associates telling me different stories every time that I call.  Your advertising for free shipping confuses people to get scammed into buying prime and I am not happy with this.  Make sure that all of my automatic subscriptions are set to NO automatic renewal, I do not want to go through this again next year.  Your associate told me that your company has been trying to charge my card for this since March 2016 and the card on file was not the one that was used to charge me a monthly fee so yes it was fraud on all levels!!!
I want to be compensated for my troubles this has caused me.
Sincerely,[redacted]

Hello, We are responding to the complaint filed by [redacted]. [redacted], as they purchased order [redacted] from a third party marketplace seller. Upon review of this dispute, we confirmed the seller shipped replacement parts to resolve your issue, but if you are unable to repair the item...

without additional costs, we will definitely help facilitate a return for a refund. We have contacted the seller to request a local domestic return address or to issue a pre-paid return label in case the replacement part(s) do not resolve this matter. We ask that the customer check for the replacement part(s) and determine if the resolution is acceptable. As alternate resolution, we will offer a one time refund to help with the repair costs if the buyer wishes. Otherwise, we will help facilitate a return of the order back to the seller.  In the meantime, we are awaiting the seller's response for the information requested and if a return label is not an option, we will reimburse the buyer/customer for the return costs once we receive a local address from the seller. Please understand that this order was purchased from a Marketplace seller and was not fulfilled by Amazon. As we did not fulfill the order we are limited to what we can assist the buyer with. We apologize for any inconvenience this transaction may have caused the buyer, but we must allow the seller time to respond to our request. Once a reply is received, we will email the customer/buyer with the resolution offered by the seller.

Hello [redacted],I'm Kavitha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you'd like to get refund for the return shipping cost for the return "NFL Chicago Bears Leather...

Office Chair".In this case, we suggest you to attach the image of the return shipping receipt which will help us to provide assistance in this issue. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha S. Amazon.com http://www.amazon.com

Hello [redacted],I'm Mohammed from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about prime being charged monthly without your...

consent.After you contacted our customer service team, your Amazon prime paid monthly membership was canceled on March 21, 2018 and confirmation email was sent to you.Further a refund of $48.43 for the canceled Amazon Prime paid monthly membership fee was issued to your original payment method.I hope this information helps. We look forward to see you again.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed G. Amazon.com http://www.amazon.com

Revdex.com:
Complaint #[redacted] has been resolved. Thank you for your help.   [redacted]

Complaint: [redacted]
I am rejecting this response because: I never got the other two items.  Furthermore this was a gift and embarrassment that it didn't arrive within guaranteed time.  Amazon should be ashamed they hired an inadequate employee to respond.
Sincerely,
[redacted]

Complaint: [redacted]I reject this response. I want Amazon to refund an additional $51 as they said they were going to. I will forward you the email. Thanks! 
Hello [redacted],I have requested a refund of 51.59 for you as a courtesy.This will be processed within 3-5 business days.I hope this helps.
We'd appreciate your feedback. Please use the links below to tell us about your experience today.
Best regards,Maverick T.
Thank you for your inquiry. Did I solve your problem?Yes No
Your feedback is helping us build Earth's Most Customer-Centric Company.
Thank you.
Amazon.com
Sincerely,[redacted]

Revdex.com:
I have received my refund now.  I am satisfied and do not require any further action on this complaint.  Thank you.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: As I have explained to Amazon.com they need to speak to my credit card company, I can't. They can email and call me, but not my c. card company. Farther more I don't like the ploicy, that they make a mistake they do nothing to correct it. How would they like it if I filed fraud on both charges. I will file a small claims against them in court because they have did nothing to help me. Thank you for your help.Sincerely,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Hello [redacted],I'm Sandhya R[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem with your "Enfamil Infant Baby Formula - 121.8oz Powder Combo Pack".In...

this case, I've issued a full refund of $476.89 to your Amazon.com Store Card. You'll see the refund on your credit card statement in the next 3-5 business days.For health and safety reasons, there is no need of returning the items. Please ask your friend to dispose the items.However, I've forwarded your feedback to our appropriate team, so that this is not repeated in the future. Customer feedback like yours really helps us continue to improve our store and provide better service to our customers.Again, I'm very sorry about this. I hope you'll consider this an isolated incident and give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to seeing you again soon.Regards,Sandhya R[redacted].Amazon.comhttp://www.amazon.com

Hello [redacted],I'm [redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem you've faced while using gift card given by your friend.I've...

reviewed all of your previous chats, phones with our customer service team. Although it’s our intention that problems will be rare, when you do need to get in touch with our team, it’s our hope you’ll find your conversation with our representatives timely, accurate, and of course, pleasant. I regret this wasn’t the case for you, and I’ll be following up personally with the appropriate management team to ensure proper training is provided for the future.I understand that you've sent us the scanned copy of this gift card. I've checked our records for it, but was unable to locate because of huge number of customer emails in our database.  I apologize for any inconvenience in this regard.I've personally contacted our gift cards department about the gift card you've mentioned. Under the circumstances, please e-mail a scanned copy of the card (and receipt, if available) to [redacted]. This e-mail should be sent from the e-mail address associated with your Amazon account. Once received, we'll attempt to validate the card and then take appropriate actions.Eventually, if you're unable to follow the above process, then please contact your friend (the purchaser of gift card) and ask him to contact us ([redacted]) for further steps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,[redacted] Y.Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because: I have the email from Amazon.com with the gift card offer. I fulfilled the terms of the offer, therefore I should be entitled to the gift card. I have already forwarded the email to an Amazon supervisor by the name of Ram. I am happy to forward it again. I have heard of other people receiving the same offer and not getting their gift card. This is obviously an issue with Amazon. I expect you to honor the email offer that was sent by your company. 
Sincerely,
[redacted]

Hello [redacted],I'm Vivek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize your disappointment with 'ASUS RT-N66U wireless router' turning out to be a defective one.I've checked...

your order #[redacted] and see that this item was placed as sold and shipped by Amazon on April 26, 2014In general, we'll issue a full refund when an item is returned in new condition within 30 days of the delivery date. Here's the link to our return policy:http://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie...⇄ as an appreciation of your business with us, I've created a replacement item at no charge. at no additional charge. Here are the details:Order Number: [redacted]Shipping Speed: Two-Day ShippingEstimated Delivery Date: Tuesday, January 19Here is a direct link to check on the status of your replacement order:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]We kindly request you to return defective original item using UPS drop-off pre-paid return label at our expense. You may wait till replacement order arrives and then use that packaging to return defective original item:https://www.amazon.com/gp/orc/rml/DPbJqdLVRRMAThis page contains instructions on printing your label, preparing your package for return shipment, and finding the UPS drop-off location nearest you. If you don't have a printer, you may want to ask a friend or family member to print this for you. Also, public libraries usually have computers and printers you can use - often free of charge.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem. I realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because:Dear Mr. [redacted],I am writing this letter to you to be aware how difficult and time consuming is to achieve a simple solution with Amazon. I had to turn to Revdex.com to be heard and listened to  - but even that failed.You can see the correspondence back and forth with several representatives. At this point I spent so much time writing and explaining that even a full refund ($82.09) could not compensate my valuable  time. I am not asking for goodwill or begging for money. What I was asking for - at the beginning - was a very simple task that could have been resolved if the representative did not have messed up or just simply listened to me. Not to mention the fact that this sentence is constantly throwing into my face  : However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.  That pretty much means that the customer should shut up.I would like to point out - if someone would look at my account- that I constantly order from Amazon and I am being a long time and regular costumer.Do you really think, Mr. [redacted], this is the way that a customer should be treated?Respectfully.[redacted])
Sincerely,
[redacted]

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with the order #[redacted]-[redacted]-[redacted], I understand you'd like the order to be...

refunded.[redacted], I've checked the tracking details on the carrier's website and see that they had a problem returning the item to us, however, I see the item is returned to us, as per the tracking details from the link below:[redacted]In order not to make you wait further, I've issued a complete refund of $249.08 to your original payment method, which would be processed with in the next 2-3 business days, excluding your bank's processing time. Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]-[redacte...⇄ the return is processed an email would be sent confirming the return.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com