Amazon.com

Complaint: [redacted]
I am rejecting this response because:I have repeatedly outlined the points I need addressed, and Amazon have repeatedly ignored those points.1. Why could the initial refund be processed without the SIM being returned?2. Why was the SIM sold fraudulently (without authority) in the first place?3. Amazon was advised that if the issue could not be resolved in a timely fashion, the SIM could not be returned.4. The SIM is not the property of Amazon, as such - Amazon can not demand it's return.
Sincerely,
[redacted]

HelloYour reserved funds will be disbursed to your bank account on file on or after 03/09/2018 .  We may not respond to further emails about these funds prior to 03/09/2018.Sincerely, Regards,Account SpecialistAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Raghavender from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm truly sorry to hear of the frustration caused by your recent order, and our Customer Service team wasn't...

able to help.As I read your e-mail and reviewed your previous communications with Customer Service, I realize a mere apology won't be able to redeem the experience based on the service you received from us. We as an online retailer strive to provide the most options and convenience for our customers to know we'll meet your needs and this wasn't the case for your situation. I'm sincerely sorry for the inconvenience caused.Since [redacted] fulfilled your order, they should be able to give you more information about the shipment, or initiate a refund if that's necessary. Order assistance including order information, order changes, returns, replacement or refunds is provided by each seller based on their policies. In this case, we're unable to refund the cost for seller orders.To correct this issue, I've applied a $9.99 Amazon gift card directly to your account for the order costs. I hope you'll accept this as an apology for this bad experience.Your gift card balance will be automatically applied to your next eligible order. If you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" page. Any unused gift card balance will remain in your account until it's applied to an order. This option is not available for 1-click orders.To learn more about using your gift card, visit our Help pages:http://www.amazon.com/help/gcI hope this helps! We look forward to seeing you again soon.Regards,Raghavender S.Amazon.com

Hello,My name is Srinivas and I am a senior member of the Amazon.com A-to-z Guarantee Claims department.We received buyer's message about order [redacted]. We have reviewed the claim and confirmed that the order does not qualify for coverage.The A-to-z Guarantee protects buyers when they do...

not receive an item or an item does not match its description.Although we understand your position, we stand by our decision. We cannot give buyer more information about this matter, and we may not reply to further emails about this claim.Sincerely,

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding refund for the items which you received as gift.It looks like this order was not marked as a gift at the time it was placed. Due to the manner in which the order was returned, the refund was sent to the purchaser.Our Online Returns Center allows gift recipients to return items even if the order was not marked as a gift at the time of purchase. If an item is marked as a gift at the time of return, we'll add a gift card for the amount of the returned items to the account used on the online form.For orders that were marked as gifts at the time of purchase and returned to us without using the Online Returns Center, we'll send a paper gift card to the shipping address on the order.For items not marked as gifts either at time of purchase or when using the Online Returns Center, the refund is issued to the customer who placed the original order. The purchaser is also refunded in cases when a package is returned as undeliverable, whether the order was marked as a gift or not.More information about returning gifts can be found on our Help pages:[redacted]Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Raghavender from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you had with the order #[redacted]I've checked and see that...

the order was shipped by Amazon Logistics with the tracking number [redacted]. The tracking on the carrier website specifies that the order was delivered on December 14, 2016 at 07:30:32 PM.Please note that Amazon.com is not able to resolve shipping problems after delivery, as outlined in our 'Conditions of Use', noted under 'Risk of Loss' online:'All items purchased from Amazon are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.'You can check the conditions of use here: http://www.amazon.com/conditionsofuseWe advise you to contact Amazon Logistics as well as your local authorities if necessary in order to pursue this matter further.Regarding the order #[redacted]We see that the tracking number for your package shows as delivered. Have you checked with your family members, friends, or even neighbors in case of a mis-delivery?Alternately perhaps you should ask your local post office to see if the package was delivered successfully. Also please check to make sure your shipping address on Amazon is up-to-date and correct, as this seems to be the most common problem with delivered packages that are lost. According to the shipping carrier your item was delivered at the front door or porch at 6:57 am on December 17, 2016 in SAN ANTONIO, TX 78245.Your order was shipped out to the following address: [redacted] SAN ANTONIO, TX 78245-0016Regarding the order #[redacted] The seller notified your package had been shipped out, it's on the way.If the issue isn't resolved after contacting local law enforcement and the carrier, please contact us with the URL to the online police report regarding this incident. Without the police report, we're unable to take further action.Thank you for your understanding. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because:  This is not a resolution.  This is a delay action upon any resolution.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  But it is not complete until I see the credit back on my credit card.  If a credit is not on my credit card within two weeks I will be reopening the claim.Sincerely, [redacted]

Hello [redacted],I'm Marya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you recently had with your order. This is certainly not what we want...

our customers to experience. I've escalated this directly to the appropriate Management Teams. I've made sure the appropriate supervisory personnel are aware of your experience, as this is not at all the level of service we aim to provide our customers.I understand how important the timeliness of delivery is - and apologize for the frustration this caused. I appreciate your diligence in ensuring we take a serious look at these problems. I want to thank you for reaching out regarding these late deliveries. Since this is a unique situation, I am collaborating with our Transportation team and our Fulfillment centers to determine what went wrong and to work on a resolution.I'm sorry to hear you didn't receive your package, even though tracking says it's been delivered. Sometimes a carrier will accidentally scan a package as "Delivered" when it's actually still on its way. When this happens, we expect the carrier to deliver the package within one business day.Considering the circumstances, I've issued a refund of CDN$ 523.26 to the same payment card that was charged, refund will be processed with in the next 3-5 business days, excluding your bank's processing time, once processed, you'll also be able to see the refund request here:[redacted]Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Best wishes and thanks for choosing Amazon!Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Gayathri from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and understand you're concerned about the gift card from the order #[redacted]. Please understand that we do not have an option to take any actions on the order but as you're a loyal and long time cus[redacted]er of Amazon, I'm making an exception beyond our policies and issued a refund of $50 to the same payment method used on the order. I request you to please purchase a new gift card with this amount. This refund will be processed in 3-5 business days. I hope this helps! We appreciate your patience. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Mahesh B[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am extremely sorry for the incovnenience caused to you with the recent charge on the order. To help you...

with this I have checked the complete transaction history of the order and see that you were not charged double. We only charged you once for your order.When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations even if the order is canceled. Orders from our Marketplace sellers may be charged at the time of purchase.You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.It depends on the policies of your bank, but the following code may help your bank locate and remove the authorization in question.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh B[redacted]Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:As we go into the umteen week with numerous negative replies, I do not understand why this company will not understand my situation.
This is another sincere effort on my part to try to negotiate my product return however, the simple understanding on the part of Amazon has gone unnoticed and unrecognized.
It is a sad situation.  How many times does a customer need to recall and hash out there situation in order to get his or her problem resolved?  I have tried, but mulling through this situation has depleted my nerves.
Perhaps this issue needs to go its next level of support.
Sincerely,
[redacted] 
[redacted]

Complaint: [redacted]
I am rejecting this response because:3 more days??? It shouldn't take basically a month to get back $19.98 that Amazon STOLE from me... This is BEYOND a joke on their end.
Sincerely,
[redacted]

Hello Anthony,I'm Sapna from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the experience you had when you contacted us. I'll be sure to pass your comments along...

to the appropriate people on our Customer Service team.I've reviewed your order details #[redacted] and found that the 'Urja" Whole Bean Coffee - Medium Roast - Single Origin Cold Brew [redacted] is a non-returnable item.We're committed to ensuring customer satisfaction for items ordered from our Grocery Store. Unfortunately, for health and safety reasons, we can't accept returns for grocery items purchased from Amazon.com. This includes food, personal care items such as shampoo and skin care, and household items. More information about the returns for purchases from our Grocery Store is available on our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=201077750I see that a full refund of $11.99 was requested for the order on October 9, 2017. I see that the card used on your order was processed as a PIN-less debit transaction.  In most cases, once a PIN-less Debit refund has been submitted, the issuing bank will post it to your account within 10 business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We appreciate your understanding and patience. Regards,Sapna. RAmazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:  I've recieved the spam email from dozens of sellers through the Amazon.com system.  The response promises nothing to prevent future spam, only the possiblity that those who sent spam might be subject to some unknown sanction.  Given the number of email violations, without divulging private information, Amazon could explain what action they take, if any.  For example, they could explain that a given number of sellers were warned, a given number sanctioned, etc.  More importantly, they offer no actions to prevent future occurrences, and they offer no reasonable method of reporting the continued violation except to make complaints for every single email violation.  This is not reasonable given the widespread violations.  Again, the reporting process is time consuming for even a single violation.  The reporting process has not been effective and they offer no assurance that it will ever be effective.  Given the widespread violations Amazon.com needs to take further action and provide more information.  Do I have to do a Revdex.com complaint every time I get an email violation in order to get someone's attention.
I would be willing to wait a period of time and provide additional violations to prove that I am correct, but the Revdex.com requires a response within 7 days.
Sincerely,[redacted]

Hello,I'm Wilmani from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed the complaint and understand that the trade in was cancelled as soon as it was placed and you are charged...

from your credit card for the same.I've checked your trade in orders# [redacted] and [redacted] and see that they were successfully cancelled.It looks like the trade-in was canceled after you were paid for it. Since you received an Amazon.com Gift Card at the time of submission under the immediate payment option, we've charged your credit card for the amount of the gift card.You can learn more about the additional terms and conditions for the Amazon Trade-In program here:http://www.amazon.com/gp/help/customer/display.html/?nodeId=200302940Unfort...⇄ we can't be able to unredeem the gift cards which were already credited to your account as we have issued this advanced refund because you have selected the advanced payment option. However, you can use this gift card balance to place your orders.You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Thanks for understanding us and we look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello [redacted],I'm Sandhya Rani from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I've checked your account for the order...

#[redacted] and as per the tracking information your order was delivered on August 12.Here are the details:Ship Carrier: FedExTracking Number: [redacted]Status: DeliveredWe've contacted Fedex and they confirmed the shipment you reported lost was delivered in good condition. As a result, we won't be issuing a replacement or a refund for the item in that shipment.If you have any further concerns regarding the delivery of the above order, please contact the carrier and quote the above mentioned tracking details.Due to the value of some items, an adult signature will be required at delivery for certain orders. Some carriers, such as UPS, allow customers to set their delivery preferences on their website. However, the signature requirement from Amazon will override these delivery preferences.Carriers may also require a signature if the package is delivered to an apartment, condominium, or business complex, or if the driver feels there isn't a safe place to leave the package at the delivery address.Also, it appears the order in question has been resolved via chargeback from the issuing bank. We suggest to contact your credit card company for more information about the refund.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya Rani A.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Purna Chander from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry it took so long to reach a resolution with your recent MacBook order and the delay with your...

refund--this doesn't usually happen. We received your return, and have processed the refund in two segments: one refund to your credit card for $626.74, and the second refund to your gift card balance for $1,801.00.I understand you'd like the entire refund to be issued to your credit card instead. Please note that due to debit and credit card regulations, we're required to process all refunds to the original payment method used for the purchase.I see that one of my colleagues has refunded the $1,801 gift card balance back to the Visa used on the purchase on February 16, 2017.The refund should show in your bank account within 5 business days.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com==========================

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Complaint assigned ID [redacted] requires no more action to resolve, thank you for your time.Sincerely, [redacted]

Complaint: [redacted]I am rejecting this response because:  
Amazon is still refusing to provide w/ with any form of alternative resolution.
Sincerely,[redacted]