Amazon.com

Complaint: [redacted]I am rejecting this response because:But clearly the most accurate time-line is not displayed during check-out, otherwise we wouldn't be having this conversation. If everytime I checked out, it was estimating 3 business days for arrival, I would have questioned it, but not to this level. Every time I check out, it estimates the delivery at 2 business days, and even gives you the little count down that tells you how long before it would go to the next business day. And reiterating the "policy" that shipping times only apply to once it has left the facility, is avoiding the situation. Where does it clearly state that alongside the 2-business day promotion shipping for being a Prime Member? It doesn't, you have to go through and open a whole lot of fine print information to find that you only count the shipping once the item ships. If none of you believe me, then I will have to start capturing a screen-shot of every purchase that I make with the estimated delivery date, and I will start holding you to that like a contract, because that is what you are agreeing to. If you can't fulfill the order in time, I guess you need to figure out how to better inventory items, but you'll start to receive more and more of these complaints from me in addition.
In regards to this email not being associated with an account, I think you need to check your records again. I have had an account with your company from this email since 2009 at least. Somehow, your company even managed to open a second account under the same email a few years ago, and I lost all of my shopping history when you closed the incorrect account. Nevertheless, I have account, and have had Prime Membership on this exact email address for about 4 years or better. 
The crux of the matter is you are advertising a shipping time, but not being truthful in the advertisement. Sincerely,[redacted]

Hello Jessica,I'm Sapna from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm very sorry to learn about the closure of your Amazon.com account. I...

understand you are upsetI'm happy to inform you that we have restored your access to this account. You can now sign in and place orders.Our account specialist team have sent an email confirmation on April 6, 2018.Jessica, we appreciate your understanding and patience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sapna. RAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Uday from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to learn about the inconvenience caused to you with the PrimeNow Order [redacted]I've...

verified and see that refund of $23.74 was processed to your Visa card for the missing items.As an apology to the damaged items, our customer service team had added promotional certificate of $30.00 to your Amazon Prime Now account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon Prime Now and doesn't require a claim code. The promotional certificate doesn't apply to items offered by other stores that offer delivery through Amazon Prime Now and won't apply to the purchase of Amazon Restaurant orders, gift cards, sales tax, or additional shipping costs.Also, I've forwarded your details to our PrimeNow team to make sure future orders arrive on time, with fast delivery, and a hassle-free experience.I appreciate your patience and understanding in this matter.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday Teja. PAmazon.comhttp://www.amazon.com

Hello,I'm Madhavi L[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced in this case.I've asked our Account Specialists to review...

your account with consideration for the details you've shared with us, and I wanted to let you know they've declined your appeal. Your account will remained closed. We have taken this action because we found this account to be related to previously closed accounts. In addition, all open orders have been cancelled.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because: I don't agree with the business decisionSincerely,[redacted]

Hello [redacted],I'm Raghavender from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to hear about your recent experience with Customer Service.I understand you didn’t receive your...

package, even though tracking says it's been delivered.You did the right thing by reaching out to our Customer Service team for assistance. I'm also personally reviewing your conversations with our customer service team and supervisor to share feedback about the experience with the appropriate supervisory personnel.Sometimes a carrier will accidentally scan a package as "Delivered" when it's actually still on its way. When this happens, we expect the carrier to deliver the package within one business day. As you have indicated that you have not received the package, please check with your neighbors to see if they may have accepted the package in your absence. You might want to check with your local post office to see if they have the package. You can use your name and shipping address as a reference when you contact your local postal service.Normally, I'd create a replacement order for the items right away, to be shipped as soon as possible at no additional charge. I've browsed our website and see the availability for one of the item is currently out of stock. Because of the listed availability I wasn't certain what you'd like us to do. The "EVGA GeForce Graphics Card" is unavailable from our suppliers and we can’t send a replacement. Although the item might be available on our website from third party sellers, we can’t source items from them.We can arrange for a replacement to be sent to you for the available item "Intel Core Processor" and refund for the unavailable item "Graphic card". If this solution won't work for you, we can simply issue a refund for the items.You can reply to this email directly to get the requested information to me.We look forward to hearing from you.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because:Amazon is not helpful at all. Even after I sent them the email. 
Sincerely,
[redacted]

Revdex.com:
I have attached supporting documentation from my bank account of the monthly charges as indicated in my initial complaint.  Please note all withdrawals are highlighted; there are 11 months attached, August 2016 - June 2017.
Sincerely,
[redacted]

Hello [redacted],I'm Vivek Y[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your disappointment with the cancellation of 'Dell XPS 13 XPS9350-5342GLD 13.3-inch QHD+...

touchscreen laptop'.I've checked your order #[redacted] was canceled as the payment was declined by your bank.While Amazon Store card is an Amazon branded card, it is issued by Synchrony Bank. Amazon.com customer service, including myself, do not have access to their systems for customer inquiries such as these.The Amazon.com Store card is automatically stored on your Amazon.com account when you're approved. However, the card number is encrypted and not accessible even to Amazon. Your physical card typically arrives in the mail within 7 to 10 business days after approval. If you haven’t yet received your card, you can get it immediately by calling Synchrony Bank at [redacted]. Once you have your account number, you can add it to your account by selecting "Manage Payment Options" in Your Account ([redacted]).Once an order is canceled, it cannot be reinstated. I've shared your comments as a feedback with the business team for their consideration when planning future improvements. Customer feedback like yours really helps us continue to improve our store and provide better service to our customers.Further, I see that new order #[redacted] has been placed for same laptop on September 5. We expect to ship your order in time to be delivered by Thursday, September 8. Your order could ship any time between now and the delivery date. You can check the most up-to-date status of your order in Your Account, here:[redacted]We will send an e-mail when your order is shipped so you can track your package. You can also sign up for text message alerts. For more information, go to:[redacted]Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. You're a long time-valued customer, and we look forward to serving you for many more years to come.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your correspondence and I apologize for any inconvenience this experience may have caused. I've checked...

your account and can confirm that the following refunds have been processed in March to their original payment methods:$10.79 x 3 = $32.37$10.99 x 2 = $21.98$9.99 x 2 = $19.98In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days. This time frame may vary from one financial institution to another. Additionally, I've forwarded your feedback to the supervisors the agents you had spoken to ensure all coaching opportunities are addressed.Again, I'm sorry for the time you've spent dealing with these issues.I hope this information helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello,We have decided to grant the seller's request and an email was sent to them informing them of this decision on 27th June, 2017. Thanks, Amazon.com Seller Performance

Thank you for your inquiry,The seller opened a professional selling account on January 4th. Per the resource page that is available to seller's:"In the Professional selling plan, you pay a monthly subscription fee to access tools to upload batch files and manage your orders through feeds. These...

tools are beneficial to most medium- to large-size businesses. Professional sellers do not pay a per-item fee when an item sells. All other fees are charged as applicable.Note: In the Professional selling plan, you are charged a non-refundable monthly subscription fee, regardless of whether you list or sell anything. In the Individual selling plan, you do not pay a monthly subscription fee; you pay a per-item fee in addition to applicable fees as described below."Here is a link to the resource page: https://sellercentral.amazon.com/gp/help/help.html/?itemID=64491&ref_=id_64491_a...⇄ seller's account was downgraded to an individual selling plan on March 31st. The seller was charged for 2 months of professional selling fees. While the professional selling account was open, the seller did not make any sales. As such, the seller was reimbursed for the professional subscription fees by seller support on April 1st.Currently the seller has a $39.99 positive balance on the account. The seller can view the balance by logging into seller central, hovering over "reports" and selecting "payments."The seller will need to provide a valid credit card in order for the funds to disburse into their account. As per the Amazon Services Business Solutions Agreement section 2. Service Fee Payments; Receipt of Sales Proceeds:"Fee details are described in the applicable Service Terms and Program Policies. You are responsible for all of your expenses in connection with this Agreement. To use a Service, you must provide us with valid credit card information from a credit card or credit cards acceptable by Amazon ("Your Credit Card") as well as valid bank account information for a bank account or bank accounts acceptable by Amazon (conditions for acceptance may be modified or discontinued by us at any time without notice) ("Your Bank Account"). You will use only a name you are authorized to use in connection with a Service and will update all of the information you provide to us in connection with the Services as necessary to ensure that it at all times remains accurate, complete and valid. You authorize us (and will provide us documentation evidencing your authorization upon our request) to verify your information (including any updated information), to obtain credit reports about you from time to time, to obtain credit authorizations from the issuer of Your Credit Card, and to charge Your Credit Card or debit Your Bank Account for any sums payable by you to us (in reimbursement or otherwise). All payments to you will be remitted to Your Bank Account through a banking network or by other means specified by us."If the seller would like to terminate their account they may do so using the following resource page:Close Your Seller Account: https://sellercentral.amazon.com/gp/help/help.html/?itemID=200399470&ref_=id_200...⇄ seller called seller support on April 6th and the associate working the case followed up with the seller regarding additional questions. If the seller still has questions about how to receive the reimbursement, or how to close the account the seller can log into seller central, scroll to the bottom of the page and click "get support."Please let us know if there are questions. Thanks.

Hello [redacted],
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had with your recent orders and our customer service couldn't assist. I'll be sure to pass your comments along to the appropriate people on our Customer Service team.I've reviewed your latest correspondence with our Customer Service department about the following orders:--Order # [redacted]--Order # [redacted]--Order # [redacted]
I've issued refund in the amount of $0.99 on Order # [redacted], $6.39 on Order # [redacted], $2.64 on Order #[redacted]. You'll see the refund on your credit card statement in the next 3-5 business days.
I see that you've placed an Order #[redacted] to a different address and I hope you were able to locate your order.
As a long time Prime customer, I understand that you expect packages to be delivered on time. Regardless of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service you’ve had with your previous orders, and I’m very sorry this didn’t happen with USPS.We use a variety of carriers that we've found provide the best service for our different shipping options. One of these carriers is assigned automatically when we ship your order. However, because of the circumstances, I've contacted our shipping department and asked them to give priority to carriers other than USPS to the below address for future deliveries :[redacted] [redacted]It'll take about 3 weeks for this change to go into effect for the above address. Although other carriers will have the priority to deliver to your address, please keep in mind it doesn’t guarantee USPS won’t be chosen in the future, but we'll do our best to accommodate you.Concerning the cancellation of your Prime Membership: As requested, I've issued prorated refund of $49 for your Prime Membership to your Visa card. Refunds typically process within 3-5 business days and appear as a credit on your statement.However, I didn’t cancel your Amazon Prime membership; You are welcome to use your Prime benefits normally. Your next renewal date will be August 16, 2017.I hope this helps! We look forward to seeing you soon again.

Complaint: [redacted]
I am rejecting this response because:Again Amazon keeps saying it was not in stock and gives me the same response instead of really looking into what really happened.You need to contact [redacted] seeing they said the red computer was shipped to me. I received an email from Amazon saying the red computer was cancelled. [redacted] was confused about why Amazon decided to cancel my order. It's more than the training team that needs to be corrected. Your communication with [redacted] needs to be corrected. You need to look at the entire history what happened when I first ordered these two computers. They were originally listed as in stock on Amazon.com. One week later, I received a notification saying they were not in stock and there was a delay in the deliver. I called Amazon and they promised me I would receive both computers before Xmas. [redacted] said they didn't receive a notification they had to build more computers until December 17th. I would like to know why did it take so long for [redacted] to be told by Amazon they need more computers builts after more than 2 weeks after I placed the computer order. It seemed every time I called [redacted] that they were confused on how Amazon was handling my order.I am not satisfied until you recognize what exactly happened with [redacted]. I would expect Amazon to be more than on top of it seeing Amazon constantly gets praised for good customer service. I was told this escalated to the Amazon Prime Department and I have not heard from them. I was given some credit the first few times I called and never received that credit. 
Sincerely,
[redacted]

I am not speaking of the $227.28. There was $75.76 charged on 4/9/17. You guys still have my money and are refusing to give it back.  This is still on you guys. My bank had tried to retrieve the money but yall declined giving it back. If you cannot help me, who can I speak to above you because obviously you are not trying to help.
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

The claim I filed before was because the amazon representative suggested me to file it, since I did not receive the product within the delivery date. After a couple days I did receive the product, so I wanted to close the claim. Now let me tell you why I am filing the claim again. Before I purchased...

the item through amazon, I talked with Ben SBP representative who promised me a 20% discount on my whole order of two products [redacted] and [redacted]. But, he said he can only issue discount once I have received the product. I contacted them and I was also having minor problems with my lights, so Peter another representative said that he would give me a replacement and would verify with Ben about the discount. Peter also said Ben has left our company, but they will still contact him. When I called them again on Monday, Ben picked up the phone and agreed he promised 20% discount, but said could not find it in his book and then started denying saying his manager would not let him issue the discount. Ben, then told me to first send the product back to them and they will send me a replacement and then look into the discount refund. Today, I called SBP lightning and received the worst experience ever by any seller on amazon. Peter picked up my phone and transferred me to Sebast who I believe is their shipping or shop manager who told me that I have to return the defective product on my own cost and then they will replace my product. I asked him if he could send a return label, since I have already spent so much money and also did not receive discount too. He said, he's not going to waste anymore time and if I don't return the product they wont follow up with their warranty process. Also, when I asked him if I could return every item and get refund, he said we dragged and delayed your case for more than 2-3 weeks so that now you have the product for more than 30 days and cannot return it without paying for shipping charges or can never return it through amazon or our company. After all my conversation, I asked Sebast when is my discount refund getting issued. He said our employees never issue a 20% discount and called me a liar even after his own employee Ben agreed about the discount. I told him that, Ben agreed towards the discount last time I talked to him. Then Sebast got extremely rude and told me that first of all I will not honour your 2 year warranty, secondly, if you were to return your defective product we were never going to ship you a replacement and thirdly, he threatened that since I filed an az claim before he would not follow up with me at all and will not honour anything and also told me that I can contact and do whatever I want. Before I could explain my before az claim situation he said ,"DO [redacted] WITH YOU' and hung up the call. Now, I dont know how to deal with this issue. I spoke with one of the managers and they told me to file an az claim myself so I could explain everything in detail. I am extremely disappointed with the type of sellers and frauds using amazon as a platform to steal money. I never wish to purchase anything ever from this company. I also want amazon to verify with their representative Ben who promised me a 20% discount and did not follow up. Also, ask Sebast about his extremely rude behaviour and why did I have to follow up with the discount and defective product  for 3 weeks. Why are none of the representatives responsible for issuing a discount once product has been shipped and why are they lying. I want amazon to either provide me with 20% discount, replacement of my product without any shipping charges from my end or this company should send me a return label and refund all my money. After all the rude behaviour and insults I do not wish to keep their product unless they fulfill my requirements. I will also file a business complain against such fraud business. Please provide me with a solution after verifying everything with the business and an appropriate solution.

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. To say that I’m disappointed to hear of your poor experience with Amazon Logistics would be an understatement. As a longtime Amazon customer myself, I completely understand the desire to have your ordering experience be quick, efficient, and most importantly, stress-free. We’ve clearly come up short on those expectations recently, and I'm very sorry.At Amazon, we pride ourselves in being the world’s most customer-centric company. Regrettably, our delivery partners couldn’t meet that standard. We consider logistics to be a vital portion of our business, and handle this type of feedback seriously. I’m personally providing direct feedback to our transportation department managers, so that all needed coaching and retraining opportunities can be addressed. If you still find any issues with the carrier, please let us know.While I regret the series of events that led to you receiving this e-mail, I'm grateful for the opportunity to have heard your story and shared your feedback.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Kalyan from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry about the experience you've had with your recent order. We certainly didn't expect this would...

happen. I understand that you've received incomplete shipment in both original and the replacement orders and you'd like to receive the missing parts. I've checked the availability and can confirm that it's now back-ordered. In this case to resolve the issue, I'd like to offer you the following options, please let us know which option is best suitable for you.1. If you're interested in keeping the incomplete item you've received and purchase the missing parts locally, I'd like to offer you a refund of $112.84, which is 30% off the total price. To accept this refund, let us know and we'll issue the refund to your original payment method.2. You can also return the item for a free replacement or a full refund. We will also pay for the return shipping charges to return the incomplete item you received. The item will be shipped when we have more stock.Please feel free to contact us directly by replying to [redacted]@amazon.com if we can be of further assistance.Regards,Kalyan KAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Swetha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with the Gift certificate which was received as a Gift.Due...

to account security reasons, the purchaser of the Gift certificate needs to contact us for a replacement or refund to be issued. This being the reason you were requested to contact the purchaser. I apologize for any inconvenience.Further, I've checked and see that the purchaser has contacted our customer service and a full refund was issued to their payment card.Rest assured, I've forwarded your comments on to the appropriate people in our Customer Service team, so that they will carefully review your comments and work on further improvements. It is always important for us to hear how customers react to all aspects. Your valuable feedback will help us to improve the selection and service we provide and we're glad you took time to write to us.We’ll continue working hard to ensure that you receive accurate services, and to minimize the chances of anything like this occurring again.One of our aims at Amazon.com is to provide a convenient and efficient service; in this case, we haven't met that standard. I'm truly sorry, and I hope you'll give us another chance in the future.Please feel free to contact us directly by replying to [redacted]@amazon.com if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Marya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, I'm so sorry for the frustration this matter has caused. This is certainly not what we want our customers to...

experience. I've escalated this directly to the appropriate Management Teams. I've made sure the appropriate supervisory personnel are aware of your experience, as this is not at all the level of service we aim to provide our customers.[redacted], consider this as an isolated incident and allow us another opportunity to assist you better in the future. Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us.Since this is a unique situation, I am collaborating with our Right team to determine what went wrong and to work on a resolution and also to confirm how this could happened. I've personally delivered this issue to our right team for further review. Each report they receive is investigated and the appropriate action is taken.Upon checking, I see that Order ID: [redacted] was placed with Amazon Prime. However, website page informs that expected to arrive after Christmas. I have upgraded the shipping to One-Day Shipping at no cost to you. Our delivery estimates are based on item availability, the quantity ordered, and selected delivery speed. The most up-to-date delivery estimate will display during checkout. If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Best wishes and thanks for choosing Amazon!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards,MaryaAmazon.comhttp://www.amazon.com