Amazon.com

Hello,A refund for the claim amount was issued to the payment method buyer used to place order [redacted]. Buyer can check the status of their refund on the "Your Orders" page in the "Your Account" section of our website (www.amazon.com/youraccount).-- Refund Date: 03/06/2018 -- Refund...

Amount: $89.95Please note that buyer's claim is not eligible for a full refund due to return being buyer's remorse case.If the order was paid by credit card, it may take several business days for the refund to appear on buyer's credit card account. If the order was paid by gift certificate, these funds should be available now for use as payment on a future order.Sincerely,

I understand that you have already shipped the item I ordered back in July to someone else who paid a higher price.  I also understand that once again, this item is out of stock.  The resolution I am looking for is assurance that the next time the item is in stock (and I will be watching out for that), it will be immediately shipped to me at the original price at the time of my order, as should have happened this time.
 
Thank You
 
Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]

Complaint: [redacted]I am rejecting this response because:  While I appreciate the feedback, it does not yet indicate the issue has been resolved.  I will accept a response indicating that this issue has been fully resolved.Sincerely,[redacted]

Hello [redacted],I'm Srikanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about your disappointment regarding the order #[redacted] being cancelled and I...

appreciate you taking the time to bring this to our attention.Looking at your order, I see that it was placed with Matt's Parts Warehouse , a seller on our website. The sellers who offer items on our site work very hard to maintain their inventories, but occasionally an item listed on our site won't be available when it comes time for the seller to ship your order.I've verified that your order has been canceled and you have not been charged. When you place an order shipped and sold by Amazon.com or one of our merchant partners, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order ships. Some banks may hold funds in your account for these authorizations even if the order is canceled.An authorization isn't an actual charge to your credit card or bank account. Rather, it confirms the card and reserves the funds until the order ships. When the item ships, we charge the card and your bank releases the pending authorization. These authorizations will usually show as "pending" or "memo" on your bank statement and it may reflect on your actual balance. However, it is only a temporary transaction.I can provide you with the settlement verification code. It depends on the policies of your bank, but this may be able to help your bank locate and remove the authorization in question. Here’s that information:- Settlement Verification Code: [redacted]I've checked and see that the same item is available on our website with different sellers. I understand your concern regarding the same item being sold by the same seller at a higher price. I've checked and can confirm that this item is out of stock with this seller but is being sold by different sellers on our website.Unfortunately, we are unable to honor the same price since the sellers set their own prices, and we aren't able to change prices on their behalf. Pricing for merchant items are determined by the individual merchant--not by Amazon.com.Further, I see that the same item is being Sold & Fulfilled by Amazon.com at $17.76. You may place a new order for this item by visiting the below link:http://www.amazon.com/gp/product/B000CAVLHE?psc=1&redirect=true&ref_=ox_sc_...⇄ we are unable to price match the seller items, I've made a onetime exception and applied a $10 promotional discount directly to your account for use on your next Amazon.com order. I hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.When you place your next qualifying order, you'll see the promotional funds listed on the Order Summary page, just before you submit your order. If the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=[redacted]Y...⇄ experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. You're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for all the inconvenience this situation has caused, I understand you are upset.[redacted], I've checked your...

account under : and wasn't able to find any orders or subscription, I'd request you to write us back from the account that you use to place the orders or have been charged to, we will assist you accordingly.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello from Amazon.com.
We have reviewed this complaint regarding order [redacted]. Unfortunately, we were not able to take actions requested by the buyer as they do not qualify for return as per the posted return policy of the seller. However, in this we have decided to make a one time exception and a full refund will be issued to the buyer for this order.
In summary, we will be making an exception and refunding the buyer in full for this order. The buyer can either discard or donate the item. The refund will be processed to the original payment method used to place this order.
 
Thank you.

Hello [redacted],I'm Swetha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you had with Order#[redacted] for "Cap Barbell Deluxe Power...

Cage".Our returns procedures state that within 30 days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund. If an item is found to be defective after the return time frame, we suggest contacting the manufacturer about the problem to see about any available warranty coverage.Unfortunately, as it has been more than 30 days since you received this item, we can no longer accept a return or send a replacement. In this case, I request you to contact the manufacturer. For more information about returns and refunds, please visit our Help pages:http://www.amazon.com/help/returnsIf the manufacturer can't help to fix the defect or replacement, please contact us again by replying to email so we can determine how best to proceed.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding prime charge on your account.I've checked and confirmed that your Prime...

Student membership started on Monday, June 25, 2012, and has expired because you reached the four-year maximum period. We sent you an e-mail on Saturday, July 16, 2016 to let you know of the change.I'm sorry, but we're unable to extend the discounted Student Prime benefits once the four-year maximum has been reached.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Uday from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any misunderstanding that caused regarding your order for "Red Star Active Dry Yeast 4 oz".I've...

verified your Order ID: [redacted] and can confirm that you had placed this order with marketplace seller, CasGlobal Commerce, for Two quantity on December 17, 2016.The total charge for this order was $18.42.You can view your order summary here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]However, I see that you had requested for the full refund of this order through our A-Z Guarantee claim and I see that you claim was granted and full refund of $18.42 was reimbursed to your payment card on January 25.You'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted] Rest assured that your refund was processed in full to what you have been charged.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday Teja. PAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Vijay Kumar from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm really sorry for the trouble you've had with your recent trade-in.The items you trade are sent to an...

Amazon Merchant, who will thoroughly inspect them against the conditions described here:http://www.amazon.com/gp/help/customer/display.html/?nodeId=200438390Reject...⇄ items eligible for return will be shipped back to you within 14 days of receipt, at no cost to you. Rejection reasons and return shipment tracking can be accessed here:http://www.amazon.com/tradein/youraccountIf you wish to re-submit your trade after it's been returned, please complete a new trade-in submission here:http://www.amazon.com/tradeinTo make this right for you, I've removed the gift card balance from your account and issued a refund to your credit card in the amount of 132.69. You'll see the refund in next 3-5 business days.To view the Trade-in Program Terms and Conditions in full, please visit our Help pages:http://www.amazon.com/tradein/termsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vijay K.Amazon.comhttp://www.amazon.com==========================

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.We appreciate your business and support. We recognize that you have a choice of retailers and Unfortunately, we do not have a price-matching feature at this time.As mentioned the price you saw was the lowest price we were able to offer at that time and we are unable to issue refund for the price difference.To read more about our pricing, please visit our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=468502Regarding status of your order#[redacted]:Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extent. Unfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasions.Further, I've checked the tracking on the carrier USPS website and it specifies that the tracking hasn't been scanned from December 27, 2016 , 8:58 am.Since there is no update on tracking of your package, it seems package has been lost in transit. When something like this happens, I'd normally send out a replacement order. In this case, though, we don't have any more stock of the item with SIze for 8 M US .Hence, I've requested a full refund in the amount of $350 to your Amazon.com Store Card. You'll see the refund in the next 3-5 business days.Once processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello from Amazon,
We are writing in response to the complaint filed against order [redacted]. We have looked into this matter and confirmed the seller issued a full refund for this dispute. As such, the complainant/buyer may consider this claim closed in their favor.
Thank you for your...

interest.

Hello Mr. [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.I've shared your comments as a feedback with our appropriate business team for their consideration when planning future improvements. Customer feedback like yours really helps us continue to improve our store and provide better service to our customers. Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us. You're a valued customer of Amazon, and I hope you'll give us another chance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Praveen from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that your recent orders weren't delivered or were lost.We certainly didn't expect this would...

happen. I've forwarded the experience to the logistics team so that they can investigate and take action to reduce this issues in future.[redacted], I'm sorry once again for the inconvenience this has caused.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon. Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Raghavender from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the trouble you had with the defective item.I understand that our customers sign up for Prime...

membership expecting their deliveries to be quick, efficient, and stress-free. You're right that our Prime customers are important to us, but we don't want any customer to pay for a service they don't feel offers value.I'd love to help, I'd request you to provide us with the affected order number so that I will look into it. You can reach me with the order numbers by replying to this email.We look forward to hearing from you.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Vivek from Amazon.com. I've gone through your previous correspondence with my colleague, Praveen, about order #[redacted], who is currently out of office. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the negative encounter you had with our Customer Service department initially. It's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced. I've forwarded your message along to the appropriate supervisory department for their consideration.While I know you're disappointed with our stance on this matter, I want to assure you the response you received from my colleague, Praveen, is correct.As mentioned, 'Nintendo Switch with Gray Joy-Con' from above order has been canceled and can no longer be reinstated or replaced.I've verified that your order has been canceled and you have not been charged. When you place an order, we contact your bank for a purchase authorization to verify your Master card but don't actually charge you until the order ships.Some banks may hold funds in your account for these authorizations even if the order is canceled. Orders from our Marketplace sellers may be charged at the time of purchase. You'll need to contact your bank for assistance. They can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.While the same item is available on our website from other sellers at different prices, we're unable to reduce the item price or issue a refund on new order for it. If you're still interested, you're welcome to order it from below link at current prices:https://www.amazon.com/dp/B01LTHP2ZK?th=1I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Vivek Y.Amazon.com

Complaint: [redacted]I am rejecting this response because: A. The item was an illegal one shipped from a foreign country, which they were alerted to. B. The item never left the warehouse, as shown by the tracking I provided them. C. The seller has a history of this There is simply no excuse for the pathetic level of customer service Amazon has sunk to lately Sincerely,[redacted]

Hello,
We are writing regarding the order ID [redacted]. We have issued a full refund to the buyer in this claim on Feb 005. 2015. Please consider the transaction closed.
Thank you

Hello [redacted],I'm Marya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.[redacted], after reading through your email I've to say we've not met our standards of Customer service this time around...

and I've ensured to pass any training opportunities to my colleagues at Customer service.I can absolutely understand your frustration and it's truly regrettable for the concern this has caused.I understand you were concerned about the release date of "No Man's Sky - PlayStation 4".Upon checking, I see that "No Man's Sky - PlayStation 4 " hasn't been released yet and the expected release date is not known. We'll make sure to update our website listing when we have more information.If you need to make any changes to your order, you can view the order summary here:https://www.amazon.com/gp/css/summary/edit.html?orderID=109-[redacted]We expect order #[redacted] to be delivered by Estimated Delivery Date: Thursday, August 11, 2016.Our delivery estimates are based on item availability and selected delivery speed. The most up-to-date delivery estimate will display during checkout.If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.You can find more information here:http://www.amazon.com/gp/help/customer/[redacted]We only offer the Release-Date Delivery option when we know we can get the item from our suppliers in time to meet our delivery promise to you. It's possible that this item will become eligible as the release date gets closer and we've confirmed our inventory.Whenever an item becomes eligible for Release-Date Delivery, that information is posted on its product detail page. Eligibility for Release-Date Delivery is also indicated when you're placing your order or at checkout. If the option doesn't appear, either the item or the shipping address is not eligible.You can find more information about Release-Date Delivery on our Help pages:http://www.amazon.com/help/releasedatedeliveryThank you for your patience and understanding, we look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsMaryaAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Sandhya Rani writing on behalf of my colleague, Vivek Y[redacted], who is out of the office today. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear an incorrect price was displayed for the "Nest Learning Thermostat, 3rd Generation, Works with [redacted]" when you placed your order.As informed earlier, in this case we were unable to honor the incorrect price. I see that we've issued a total refund of $270.47 to your Visa card.Please return the item within 30 days. If we don't receive it by then, we'll charge your original payment method for the refunded amount. You can return the item by using the following return label link:https://www.amazon.com/gp/orc/rml/DBqV6cPyRRMAMore information about returns can be found here:http://www.amazon.com/help/returnsI realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Sandhya [redacted] A.Amazon.comhttp://www.amazon.com