Amazon.com

Greetings from Amazon.com,Thank you so much for your time. In order to assist this customer, the seller will need to contact Amazon Seller Support. Amazon is unable to take actions on an account per a Revdex.com message as we are unable to complete proper security verification. The seller will need to...

reach out to Amazon Seller Support with the following steps:1) Reinstate the Closed Account2) Downgrade the Account to Individual Status3) Request Reimbursement for Selling Fees4) Close the account once the funds are returned to them.Please note that if the customer has not provided deposit information, they will need to either provide the information, or request a manual check. Thank you so much for your understanding. I hope you have a lovely day.

Complaint: [redacted]
I am rejecting this response because:  You Fail to even LOOK at the very ACH trace information that YOU gave my bank.  YOU (Amazon) are ADDING the Number 7 every week to the account numberand it fails to transfer into my account.  I have contacted your "Technical" department directly and spoken to them of this, and directed them to the VERY ACH trace that YOU (amazon) gave me and my bank, showing that YOU(Amazon) are doing this every week.  Then I requested a check be sent.  At first you agreed to this, then you reversed your decision, thus continuing to hold onto my funds.  It would not matter what account numbers I giveyou, since you are adding a digit every week.   All this information has been sent to Ch.2 News Consumer Affairs, and I have retained an Attorney to take on Amazon  and get my the money you owe me and refuse to disperse.
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because:
AMAZON  has failed to answer my complaint. I understand that sometimes companies run out of an item and have to wait for the vendor to get the item in but my complaint is this:
Amazon knew the item was out off stock and they also sent me at least two emails stating that the item WAS OUT OF STOCK AND THEY DIDN'T KNOW WHEN THE ITEM WOULD BE IN STOCK YET AMZON WAS ALSO SENT ME THREE DIFFERENT EMAILS STATING THAT THEY WOULD SHIP THE ITEM AND I WOULD HAVE IT ON THREE DIFFERENT DATES KNOWING THEY DID NOT HAVE THE ITEM IN STOCK OR EVEN KNEW WHEN IT WOULD BE BACK IN STOCK!!!! SO HOW COULD YOU SAY I WOULD GET IT ON THIS DATE KNOWING YOU DIDN'T KNOW IF YOU EVEN WOULD HAVE IT?
If Amazon had said as soon as they discovered the item was out of stock that it was out of stock and they didn't know when it when it would be in stock that would have been fine then I could have cancelled the order and purchased it somewhere else or have waited till Amazon got the item back in stock!!!  BUT TO TELL A CUSTOMER THAT WE WILL DELIVER THE ITEM ON THIS DATE KNOWING YOU WILL NOT BE ABLE TO IS OUT AND OUT FRAUD!!!
Sincerely,[redacted]

Hello,I'm Madhavi Latha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Firstly, I apologize for any inconvenience caused.I've checked your account and confirm refund of $41.88 has been...

issued on January 27, 2017.  Once your refund is processed, we'll send you an e-mail confirmation. You can also check the status of the refund in Your Account here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]In most cases, once a refund has been requested, the issuing bank will post it to your account within 3-5 business days. Since your issuing bank may still be processing the refund, I've scheduled a follow-up. I'll e-mail you on February 03, to confirm the refund status.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked and confirmed from our records that we did warn you about placing orders through sellers after an incorrect information was provided by one of the agent. All the transactions should go through amazon.com platform.All Amazon Marketplace and most Amazon Merchant orders should be placed on our website (using our Shopping Cart or 1-Click ordering) and paid through Amazon; to circumvent this system is a serious violation of our terms of use.We strongly discourage submitting payment for this item directly to the seller. For the protection and convenience of our customers, Amazon.com stands behind seller transactions made on our website by offering customers the A-to-z Guarantee. However, payments made through other means, such as wire transfers, are not covered by this Guarantee.Since your order was not placed with Amazon.com, we have no record of your transaction with this seller. All valid Amazon Merchant and Marketplace orders must be placed via the Shopping Cart or 1-Click ordering and must be paid for through Amazon. Payments made through other means, such as wire transfers, are not covered by our A-to-z Guarantee, which covers seller transactions made on our website.Because your order was not paid for through Amazon, you are ineligible for coverage under the A-to-z Guarantee and we are unable to issue a refund to you. Information about our A-to-z Guarantee is available here:http://www.amazon.com/help/a-to-z-guaranteeE-mail forgeries are regrettably common on the Internet at this time; some signs that an e-mail appearing to be from Amazon.com is actually a forgery include poor grammar or typographical errors, and a suspect return address. If the "from" line of the e-mail looks like "[email protected]" or "[email protected]," or contains the name of another internet service provider, you can be sure it's a fraudulent e-mail.As it appears you've been the victim of fraud, you may want to contact your local postal inspector or visit one of the following organizations:Federal Trade Commission Bureau of Consumer Protectionhttp://www.ftc.gov/ftc/complaint.htmU.S. Postal Inspection Servicehttps://postalinspectors.uspis.gov/You may also want to visit our Help pages to learn more about making sure your online transactions are safe and secure:https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-2?...⇄ realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about the order #[redacted] and regarding the items which were mistakenly picked up.While I know you're disappointed with our stance on this matter, I've checked and see that you've contacted our customer service department on November 14, 2016 and they have issued the refund of $16.99 to cover the cost of the items which were mistakenly picked up on November 4, 2016.Further, regarding the refund for the the item 'Carhartt Men's Flame Resistant Cargo Pant,Dark Navy,34 x 32', as mentioned earlier. I've confirmed a chargeback was filed for order [redacted]. A chargeback is created when a customer contacts their credit card company outside of Amazon.com to report a problem they have with a transaction. In this case, you need to contact your bank to know the status of those charge backs.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,N[redacted]Amazon.comhttp://www.amazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.We appreciate your feedback and have forwarded it to the correct team internally. Unfortunately, I do not have any other information at this time. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because: no longer have credit card. Nor do I wish to establish another credit card. If this is not okay to issue a check pleade send me back my product.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: although my account has been reinstated I missed out on being able to utilize the services I paid for from my prime to my prime unlimited music to not being to access Amazon Flex and Amazon Mturk to go to work. This was a big inconvenience and tibe told that I violated Amazon terms and then to be told something eyes. U use Amazon for almost everything and now I am fearful of adding my credit cards and having to pay again to use services I paid for before my account was shut down. I had the right to know before hand that you guys felt something wrong versus waking up and having no access to my livelihood and getting no answers.
Sincerely,
[redacted]

Hello,I'm Madhavilatha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've confirmed that we mistakenly charged you for order #[redacted]. I'm so sorry about this error.I've...

requested a refund of $8.26 to your Amazon.com Visa card. This refund will go through within 2-3 business days and will appear as a credit on your next statement.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Revdex.com:
Dear Sir/Madam,
 
Please close this complaint. 
I don't want to shop on amazon.com anymore.
Thanks.
 
Best Regards.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],I'm Marya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with Prime delivery. This is certainly not what we want our...

customers to experience. I appreciate your diligence in ensuring we take a serious look at these problems.I'm sorry to hear about the trouble you had with "[redacted] - 16mm Tie Rod Ends OnlyCHECK BEFORE YOU ORDER Brand New 6-Piece Complete Front Tie Rod Kit Chevy Trailblazer & GMC Envoy 10-Year Warrant", which was placed with '[redacted]', a registered seller on our website. I've personally forwarded the details of the seller to our investigations team to look into the seller's performance.Orders through Amazon Marketplace work a little differently than those made directly from Amazon.com. These third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchange. Amazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.However, we stand behind seller transactions made on our website by offering customers the A-to-z Guarantee (http://www.amazon.com/a-to-z-guarantee).I've submitted an A-to-z Guarantee claim on your behalf.Processing should complete within 1-2 weeks of the date the claim was submitted. If approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase. You can see the most current status of your claim at the link below:[redacted]You can learn more about our A-to-z Guarantee on our Help pages:http://www.amazon.com/a-to-z-guarantee/[redacted], thank you for sharing your experience with us. We'll continue to look for ways to make the shopping experience for customers safer, and we appreciate you taking the time to write.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your e-mail and I'm sorry to learn that you did not receive the "Samsung Galaxy Note 2 II Sprint (SPH-L900) NO Contract- Clean ESN".In this case, I need to look into the problem further and wrote to our concerned department, and it'll take a bit more time than usual.I just wanted to let you know I'll write back in 3-4 business days with more information. I know that you've been waiting for a while for a resolution for this situation, and I appreciate your continued patience.Thanks for giving me time to find the best solution.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding hold on your account.I've reviewed your account and can confirm that our...

account specialist team restored access to your account. I hope your able to access your account.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because: it is garbageWe tried to advise you that our credit card was changed and then rebated the same day they said the product was shipped.We will do no more business with Amazon and their storefronts.I thank you for your efforts on our behalf. [redacted]   
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:Before they suspended me there was a bank deposit transfer that was returned due to my closed checking account forgot to update, and now Amazon locked up that part of the funds too.  So they are locking up funds for 2 billing cycles. Also the item in question was not even sold during those periods, since Amazon deactivated it long time ago.  Also the sales of the product in question before they deactivated the product contributed to less than 10% of the funds they are locking up now. It is very unreasonable for them to lock up all my funds. They did not even email or call the supplier to confirm the validity of the invoice, they just made something up to lock up my funds so they can use it to boost their stock price, I guess they are doing this to millions of sellers randomly that's why their stock keeps going up in the news.They did not call or email the supplier to verify the invoice, they just made something up to lock up my funds so they can use it to boost their stock.
Sincerely,
[redacted]

Hello [redacted],I'm Marya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.[redacted], After reading through your email I've to say we've not met our standards of Customer service this time...

around and I've ensured to pass any training opportunities to my colleagues at Customer service.I understand how important the timeliness of delivery is - especially for our Prime members - and apologize for the frustration this caused. I'm sorry about the unsatisfactory experience you had with your orders.This is certainly not what we want our customers to experience. I appreciate your diligence in ensuring we take a serious look at these problems.I want to thank you for reaching out regarding these late deliveries. Since this is a unique situation, I am collaborating with our Transportation team and our Fulfillment centers to determine what went wrong and to work on a resolution.I've forwarded a feedback to the inventory team about this issue so that they can be careful before providing an estimate and availability.Our Prime delivery estimates are based on item availability and selected delivery speed. The most up-to-date delivery estimate will display during checkout.If an item isn't readily available, shipping selections may reduce shipping transit time , but won't impact how long it takes us to obtain the item or prepare it for shipment. You can find more information here:[redacted]Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Best wishes and thanks for choosing Amazon!Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you so much for getting involved. I was not able to get any answers by myself from this company but one email from you was able to fix the problem!Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], Amazon has refunded the charges but I do think their communication skills are terrible. I was never actually told why or what happened just these automated responses. Sincerely, [redacted]