Amazon.com

Hello [redacted],I'm Marya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with Prime delivery. This is certainly not what we want our...

customers to experience. I appreciate your diligence in ensuring we take a serious look at these problems.I'm sorry to hear about the trouble you had with "[redacted] - 16mm Tie Rod Ends OnlyCHECK BEFORE YOU ORDER Brand New 6-Piece Complete Front Tie Rod Kit Chevy Trailblazer & GMC Envoy 10-Year Warrant", which was placed with '[redacted]', a registered seller on our website. I've personally forwarded the details of the seller to our investigations team to look into the seller's performance.Orders through Amazon Marketplace work a little differently than those made directly from Amazon.com. These third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchange. Amazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.However, we stand behind seller transactions made on our website by offering customers the A-to-z Guarantee (http://www.amazon.com/a-to-z-guarantee).I've submitted an A-to-z Guarantee claim on your behalf.Processing should complete within 1-2 weeks of the date the claim was submitted. If approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase. You can see the most current status of your claim at the link below:[redacted]You can learn more about our A-to-z Guarantee on our Help pages:http://www.amazon.com/a-to-z-guarantee/[redacted], thank you for sharing your experience with us. We'll continue to look for ways to make the shopping experience for customers safer, and we appreciate you taking the time to write.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because: although my account has been reinstated I missed out on being able to utilize the services I paid for from my prime to my prime unlimited music to not being to access Amazon Flex and Amazon Mturk to go to work. This was a big inconvenience and tibe told that I violated Amazon terms and then to be told something eyes. U use Amazon for almost everything and now I am fearful of adding my credit cards and having to pay again to use services I paid for before my account was shut down. I had the right to know before hand that you guys felt something wrong versus waking up and having no access to my livelihood and getting no answers.
Sincerely,
[redacted]

Hello,I'm Madhavilatha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've confirmed that we mistakenly charged you for order #[redacted]. I'm so sorry about this error.I've...

requested a refund of $8.26 to your Amazon.com Visa card. This refund will go through within 2-3 business days and will appear as a credit on your next statement.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because:
It's not right. 
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:It is a completely different matter this complaint is in regards to when several of there representatives have told me that they wouldn't be able to cover stolen items that were taken from front porch even though it says it was delivered but never received. There A-z guarantee states that they do cover it , I am just at a lost of words on why they would lie and why I paid for items that were never recieved.? I don't even get a replacement item or a refund.
Sincerely,
[redacted]

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked and confirmed from our records that we did warn you about placing orders through sellers after an incorrect information was provided by one of the agent. All the transactions should go through amazon.com platform.All Amazon Marketplace and most Amazon Merchant orders should be placed on our website (using our Shopping Cart or 1-Click ordering) and paid through Amazon; to circumvent this system is a serious violation of our terms of use.We strongly discourage submitting payment for this item directly to the seller. For the protection and convenience of our customers, Amazon.com stands behind seller transactions made on our website by offering customers the A-to-z Guarantee. However, payments made through other means, such as wire transfers, are not covered by this Guarantee.Since your order was not placed with Amazon.com, we have no record of your transaction with this seller. All valid Amazon Merchant and Marketplace orders must be placed via the Shopping Cart or 1-Click ordering and must be paid for through Amazon. Payments made through other means, such as wire transfers, are not covered by our A-to-z Guarantee, which covers seller transactions made on our website.Because your order was not paid for through Amazon, you are ineligible for coverage under the A-to-z Guarantee and we are unable to issue a refund to you. Information about our A-to-z Guarantee is available here:http://www.amazon.com/help/a-to-z-guaranteeE-mail forgeries are regrettably common on the Internet at this time; some signs that an e-mail appearing to be from Amazon.com is actually a forgery include poor grammar or typographical errors, and a suspect return address. If the "from" line of the e-mail looks like "[email protected]" or "[email protected]," or contains the name of another internet service provider, you can be sure it's a fraudulent e-mail.As it appears you've been the victim of fraud, you may want to contact your local postal inspector or visit one of the following organizations:Federal Trade Commission Bureau of Consumer Protectionhttp://www.ftc.gov/ftc/complaint.htmU.S. Postal Inspection Servicehttps://postalinspectors.uspis.gov/You may also want to visit our Help pages to learn more about making sure your online transactions are safe and secure:https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-2?...⇄ realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding hold on your account.I've reviewed your account and can confirm that our...

account specialist team restored access to your account. I hope your able to access your account.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your e-mail and I'm sorry to learn that you did not receive the "Samsung Galaxy Note 2 II Sprint (SPH-L900) NO Contract- Clean ESN".In this case, I need to look into the problem further and wrote to our concerned department, and it'll take a bit more time than usual.I just wanted to let you know I'll write back in 3-4 business days with more information. I know that you've been waiting for a while for a resolution for this situation, and I appreciate your continued patience.Thanks for giving me time to find the best solution.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because: no longer have credit card. Nor do I wish to establish another credit card. If this is not okay to issue a check pleade send me back my product.Sincerely,[redacted]

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.We appreciate your feedback and have forwarded it to the correct team internally. Unfortunately, I do not have any other information at this time. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because:
AMAZON  has failed to answer my complaint. I understand that sometimes companies run out of an item and have to wait for the vendor to get the item in but my complaint is this:
Amazon knew the item was out off stock and they also sent me at least two emails stating that the item WAS OUT OF STOCK AND THEY DIDN'T KNOW WHEN THE ITEM WOULD BE IN STOCK YET AMZON WAS ALSO SENT ME THREE DIFFERENT EMAILS STATING THAT THEY WOULD SHIP THE ITEM AND I WOULD HAVE IT ON THREE DIFFERENT DATES KNOWING THEY DID NOT HAVE THE ITEM IN STOCK OR EVEN KNEW WHEN IT WOULD BE BACK IN STOCK!!!! SO HOW COULD YOU SAY I WOULD GET IT ON THIS DATE KNOWING YOU DIDN'T KNOW IF YOU EVEN WOULD HAVE IT?
If Amazon had said as soon as they discovered the item was out of stock that it was out of stock and they didn't know when it when it would be in stock that would have been fine then I could have cancelled the order and purchased it somewhere else or have waited till Amazon got the item back in stock!!!  BUT TO TELL A CUSTOMER THAT WE WILL DELIVER THE ITEM ON THIS DATE KNOWING YOU WILL NOT BE ABLE TO IS OUT AND OUT FRAUD!!!
Sincerely,[redacted]

Revdex.com:
Dear Sir/Madam,
 
Please close this complaint. 
I don't want to shop on amazon.com anymore.
Thanks.
 
Best Regards.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Greetings from Amazon.com,Thank you so much for your time. In order to assist this customer, the seller will need to contact Amazon Seller Support. Amazon is unable to take actions on an account per a Revdex.com message as we are unable to complete proper security verification. The seller will need to...

reach out to Amazon Seller Support with the following steps:1) Reinstate the Closed Account2) Downgrade the Account to Individual Status3) Request Reimbursement for Selling Fees4) Close the account once the funds are returned to them.Please note that if the customer has not provided deposit information, they will need to either provide the information, or request a manual check. Thank you so much for your understanding. I hope you have a lovely day.

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about the order #[redacted] and regarding the items which were mistakenly picked up.While I know you're disappointed with our stance on this matter, I've checked and see that you've contacted our customer service department on November 14, 2016 and they have issued the refund of $16.99 to cover the cost of the items which were mistakenly picked up on November 4, 2016.Further, regarding the refund for the the item 'Carhartt Men's Flame Resistant Cargo Pant,Dark Navy,34 x 32', as mentioned earlier. I've confirmed a chargeback was filed for order [redacted]. A chargeback is created when a customer contacts their credit card company outside of Amazon.com to report a problem they have with a transaction. In this case, you need to contact your bank to know the status of those charge backs.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,N[redacted]Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the experience you had when you contacted us.I've reviewed our previous cs...

correspondence with you, and I'm very sorry about the incorrect information you received regarding refund of order. I'll be sure to pass your comments along to the appropriate people on our Customer Service team.[redacted], According to our policies, Appstore purchases are not refundable.However, I've contacted our Appstore team to check if they can able to help with refund. As soon as we receive an update from them, I'll personally get back to you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Sapna from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your compliant and I understand that your wife returned the item 'Microsoft Surface Pro 3 (256 GB,...

Intel Core i5)' along with a different order #[redacted]I apologize for the inconvenience this situation have caused to you.To reduce processing delays and correct refund is issued, we advise customer's to return each order separately and ensure the correct items are in each package.After a thorough research, I see that a full refund of $142.40 was issued to your payment method on July 13, 2015 for four of the items from order #[redacted]. A refund was automatically issued as 'Shipping Address Undeliverable'In general, when a package cannot be delivered, it will be returned to us and full refund will be automatically issued.Also, I see that return was never generated for the above order.However, since you've mentioned that your wife has shipped the computer along with above four items. I've reached to our Returns Center for an investigation. If we're able to find the item, we'll send you an e-mail letting you know. Unfortunately we're unable to send a confirmation if we can't locate it.Please allow me 5-7 business days to research this issue with our team. I know your wait has already been frustrating, and for that I truly do apologize.[redacted], thanks for your patience. I'll be in touch shortly with a resolution for you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sapna. RAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Purna C[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for any inconvenience this account closure issue may have caused.I checked your seller...

account and see that your account balance was -$2,513.44.We tried to bill this amount to the credit card that you registered to your account, but the card was declined.This balance is now past due. If you do not pay your balance, you may not be able to sell in any of your Amazon accounts. and your account will remain closed.You can pay your balance online after you update the charge method registered to your account. To update this information, select Account Info from the Settings menu in Seller Central (https://sellercentral.amazon.com/gp/on-board/configuration/index.html).After you have updated your charge method, you can make a payment by clicking the Repay balance button on the Payments page in the Reports section of Seller Central (https://sellercentral.amazon.com/gp/payments-account/settlement-summary.html).I...⇄ you have questions about your balance, please send an email to [email protected] note that until due has been cleared we can't reinstate the account and issue a refund for the prime membership.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Purna C[redacted] N.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Jahnavi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that your order #[redacted], placed with seller, '[redacted]' was cancelled.The security...

cameras you've ordered were listed with an incorrect price on our website for a short time; this error has since been corrected. Our sellers work very hard to accurately list their products, but on rare occasion a pricing error may occur. I'm sorry for any disappointment this causes.I've checked the details for order and can confirm that it's canceled. This canceled order will appear in the Cancelled Orders section of Your Orders [redacted]. I see that we e-mailed you a cancellation notice on November 19, 2016. You weren't charged for the order, though you may still notice an authorization. This should be removed according to the policies of your bank. Please contact your bank to clarify how long they hold authorizations for online orders.While an occasional error is bound to happen, we do require sellers to keep these to a minimum. If we find that a seller's listing issues become problematic, we will take appropriate action.Pricing for merchant items are determined by the individual merchant--not by Amazon.com. While the Amazon.com website has accurate pricing information, we don't honor prices that are listed by sellers. To read more about our pricing, please visit our Help pages:[redacted]I hope that you'll feel comfortable returning to our site in the future. Please be assured that the vast majority of such purchases go very smoothly, and can be an easy and convenient way to find the items you need.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], Amazon has refunded the charges but I do think their communication skills are terrible. I was never actually told why or what happened just these automated responses. Sincerely, [redacted]