Amazon.com

Hello [redacted],I'm Sapna from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I apologize for the inconvenience you've experienced with your orders.I've checked and see that your package left our fulfillment center on December 22, 2017 and was delivered by USPS on December 23, 2017 05:17:00 PM Front door.Since this happened with your original and replacement order, we advise you to contact USPS as well as your local authorities if necessary in order to pursue this matter further.As mentioned earlier, please contact us with the URL to the online police report regarding this incident or a police report number regarding this incident and the name of the related police department.We won’t be able to provide a replacement or refund for this order at this time.Once you send us the police report we will be able to investigate further. We would only be able to issue a refund once we receive and have it validated.Unfortunately, without the police report, we're unable to take further action.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.

Hello [redacted],I'm Mahesh from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for your experience with us recently, I understand you are upset.[redacted], the "4-Pack Premium Allergy...

Pillow Protectors. Hypoallergenic Dust Mite & Bed Bug Resistant Anti-Microbial 400" is ordered from Marketplace seller "Home Fashion Designs" on which A-Z guarantee is filed and is granted. Further, as our Customer service informed "Outsunny 3-Piece Outdoor Stacking Rattan Wicker Patio Chair Set" has quantity of only 1 and not 2. The replacement order # [redacted], is returning to the seller. In this situation, we will not be able to price the match the original price or offer any compensation for the price difference. As requested, I've reported the issue to our buying team to make sure they check the inventory so that this isn't repeated with other Customers. For the missing pillow, we will be happy to issue a partial refund of $30 to the same payment card that was used to place the order.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Complaint: [redacted]
I am rejecting this response because: I have not yet received a resolution or refund
Sincerely,
[redacted]

Thank you for your inquiry, We are unable to give this vendor $956 as they did not make this amount of money.
As has been communicated to the vendor several times, there was an issue where their payment summary page was displaying an incorrect amount. This has since been fixed, and all figures...

displaying on their payment page are accurate. The correct sales figure for this time period is $372.42 which has been disbursed to the vendor.
Further, to protect the privacy of our employees, we will under no circumstances release the full names, phone numbers and addresses of our associates or management to a vendor. The vendor is welcome to mail us at the corporate office at the following address, or contact our Advantage associates using the Contact Us option in Vendor Central.Amazon.com P.O. Box 81226 Seattle, WA 98108-1226 We apologize for the issues the vendor has faced regarding their account, but we will not be paying them for sales that do not exist.

Complaint: [redacted]I am rejecting this response because:
I did respond to the buyer's inquiry on Aug 6. Amazon's claim that I didn't respond is not valid.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:Let me resume. On the 22nd of january I got a confirmation from Amazon about my order of a [redacted] MR-glasses for 274.26 Euro (incl fees and transport). In my opinion the deal was made at that moment. However, later that day, Amazon did require further information on my payment information, more specifically about my creditcard and name and adress. I sent them this information, on which they first charged my creditcardaccount for a small amount, and next for the ful 274.26 Euro. After that, I received an email in which they wrote, and I cite: " We have restored your access to this account and processed any pending orders. You can track the progress of your orders in the "Your Account" section of our website. " So again Amazon confirmed the order (the second time!), now after checking my payment information. However to my surprise, because without any notification, on the 24th of januari Amazon made a refund for 274.26 Euro. I checked my Amazon account and saw that the order was cancelled, obviously bij Amazon. When I questioned Amazon about this, they told me to place the order again, which I refused because the glasses had rised $50 in price. Amazon refused to deliver for the agreed price. Amazon did never specify the so called problems, and did not sent me any correspondence with my bankIt seems to me Amazon is looking for excuses to let me pay $50 more on a already agreed deal. If they persevere in this position, I wil have to take legal action. In that case I will charge them for all the costst I have to make for legal support.
Sincerely,
[redacted] [redacted]

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience caused with your transactions of Prime membership.I checked your account and see that $98 refund has been issued to our store card on December 6, 2016 in 2 parts. I understand your situation about charging store card for the declined charge of Prime membership. Please check the terms and conditions of Prime membership here:https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-1?ie...⇄ most cases, once a credit card refund has been submitted, the issuing bank will post it to your account within 5 business days. This time frame may vary from one financial institution to another.If you're still not seeing your refund after 5 business days, please contact your issuing bank for refund confirmation.As mentioned, If you want to sign up for our Prime Student program again, visit the following page:http://www.amazon.com/gp/student/signup/infoWe look forward to see you again.Best regards,Bhaskar A.Thank you.Amazon.com=====================

Hello,
I'm Wilmani from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.
I'm sorry to learn about your recent experience with one of the sellers on amazon.com. This is really not what we...

want you to experience.
I've checked your order# [redacted] and see that the item is placed with sold and shipped by a third party seller "Best Brands Toys".
Please understand that Orders through Amazon Marketplace work a little differently than those made directly from Amazon.com. These third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchange. Amazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.
We expect all Sellers to maintain the same high standard of customer service that Amazon does, and we encourage buyers to try to reach a solution with their Seller where possible. The A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer.
Further, I've also forwarded this to our seller department, It's the seller's responsibility to ensure you get what you paid for and, since that didn't happen here, I've personally delivered your feedback to our Seller Support team for further review.
I can assure you, we will take any and all appropriate steps needed. We take the feedback and performance records of sellers very seriously, which is why we monitor seller performance and we'll close an account when warranted.
As you've ordered this item from seller, where Amazon acts as venue of exchange, we can only stand behind this transaction by offering refund. Ive checked and see that the same item is available with amazon with a higher price. However, I'm sorry that we cannot be able to offer the item at the same price.
I understand this is not the resolution you're hoping for, but your understanding would be highly appreciated.
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.
Regards,
Wilmani

Hello [redacted],I'm Srikanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had when you contacted our customer service and I...

appreciate you taking time in bringing this to our attention. I'd like to assure you, I've reviewed all of our previous correspondence and I can see we haven't adequately addressed your concerns. I've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide our customers.I understand that there is a credit card account opened on your name with chase bank whereas you've never signed for this. I've reached out to our internal team for an investigation and I'm personally following up with this issue. I'll get back to you with an update as soon as I hear from them.Thanks for your patience and understanding in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Prathyusha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand your concern regarding refund for the...

order#[redacted].I've checked the order and I see that a part of your order that is $21.03 was paid with Reward points. Remaining $58.96 was paid with your card.When refund was issued the refund will be issued to the same payment methods that were used at the time of placing the order.To your card, refund of $58.96 was issued. To your reward points refund of $21.03 was issued.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello [redacted],I'm Raghavender from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for bringing this to our attention.I apologize for the delay in responding to your e-mail. I engaged...

our AWS team to look into this issue and received a response from our team saying it is fixed now. They also confirmed after closing your account, all the services have been terminated and no more charges will accrue.Additionally, they also submitted a concession request on your behalf to have all the monthly charges since August 2015 waived and also the small charge from July 2015 refunded. They waived the charges from August, September, October, November and December 2015 in the amount of $37.19, $35.99, $37.18, $36.01 and $37.19, respectively. They've provided a refund of the charges for July 2015 in the amount of $12.85. Please allow 3-5 business days for this refund to process.Finally, they added credit to cover the charges for January 2016 in the amount of $13.91. This credit will automatically be deducted from your next bill so you won't have to pay the charge.We hope you find this to be a satisfactory solution. Please feel free to contact me directly at [email protected] if I may be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the delivery issues of your orders for the item  " Weruva Paw...

LIckin Chicken Canned Cat Food, 12/10.05 OZ  ".I've read all of your communications with us and you're absolutely right; there are no excuses for what occurred with your orders. You've given us invaluable and constructive feedback, and I especially appreciate all the time you took to help us understand exactly what went wrong.While we don't have much control on the carrier's method of delivery or their service, we do have other actions that we can take, should the carrier's delivery issues become frequent. Because you've had repeated issues with UPS, I've ensured we did deprioritize them from your account. We don't have the ability to remove carriers entirely, and it can take up to three weeks for this change to take effect.The option to give preference to other carriers to avoid having your orders delivered by a specific carrier is tied to a specific shipping address. If you add a new address or edit an existing one, the carrier you've asked us to move to the bottom of the list might be chosen for that address. I've made an exception and given priority to other available carriers to the following shipping addresses for future deliveries.[redacted] NE APT [redacted]-[redacted]United StatesRegarding your order#[redacted]:I've checked and see that as per UPS tracking information it shows that the package has been delivered on November 26, 2015 11:38:00 AM and signed by [redacted].I hope you've received your package. In case, if you haven't received package please let us know directly by replying to [email protected] so that we can issue refund.Although, I understand there's no [redacted] I can erase this difficult series of events, I've issued a $20 promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the shipping costs of an order. I hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem. I realize that your experience reflects on our company as a whole.We look forward to seeing you again soon.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,I'm Madhavi L[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about delivery date for your orders. While I know...

you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service is correct.Looking into your orders, I confirm that your orders will be deliver as the estimated delivery date listed in your orders.Please understand we aren't able to offer same Prime shipping benefits to Alaska, hence FREE Standard Shipping is available for these orders with delivery in 3-7 business days to most addresses. We're unable to offer the same Amazon Prime shipping benefits available in the 48 contiguous U.S. states on packages shipped to Alaska, Hawaii, and Puerto Rico, due to the high cost of shipping to these destinations. FREE Standard Shipping is available for these orders with delivery in 3-7 business days to most addresses. Faster shipping options are also available at a discounted rate. I see that the orders have already entered the shipping process and will soon be shipped. Once shipped, you will receive an email confirmation from us mentioning the delivery date.Our delivery estimates are based on item availability, the quantity ordered, and selected delivery speed. The most up-to-date delivery estimate will display during checkout. If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.You can learn more about about our Prime Shipping Benefits here:[redacted]Also, I've shared your comments with our appropriate team for their consideration when planning future improvements. Customer feedback like yours really helps us continue to improve our store and provide better service to our customers.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello,I'm Wilmani from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you have not received your order yet. This usually does not happen.I've checked your order#...

[redacted] and see that it was placed with sold and shipped by a third party seller "Sacred Tiger". These third party seller orders are not eligible for prime two day shipping.Amazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.The A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer.Further, I see that an A-Z Guarantee claim was filed for this order and a full refund of amount $29.99 was issued to your original payment method which will get credited in the next 3-5 Business days.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted] I hope this helps! We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello,I'm Wilmani from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and understand that you would like to get a refund for your gift card placed on Alibaba. While...

I would love to help you, I would request you to provide the gift card number so that I can be able to check and resolve this issue for you.We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Complaint: [redacted]
Hello,Can you please provide the exact name and address of manufacturer? It is unclear from your site.Thank you,[redacted]

[redacted],Thank you for writing to us for order [redacted]. I have confirmed thatwe cannot assist the cusotmer in this case as the buyer did not contact us withing 30 days from date of delivery about this issue.Please write back for any further queries.

Hello [redacted],I'm Srikanth from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your email and I'm very sorry to learn about the closure of your Amazon.com account.We have...

restored access to your account, however, further violations of Amazon policies may result in account deactivation. To ensure your account remains in good standing, please review and adhere to our Community Guidelines and Conditions of Use.Amazon Community Guidelines: https://www.amazon.com/gp/help/customer/display.html?nodeId=201929730Amazon Conditions of Use: https://www.amazon.com/gp/help/customer/display.html?nodeId=508088We appreciate your patience while we conducted this investigation and look forward to seeing you again soon.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: [redacted]
I have already informed you about this of one via email though one of your colleagues replied and said you were on a rest day and was informed to wait. Until now I haven't gotten any response from you. I already changed the email address linked to it which is [redacted]@icloud.com for you to identify the account which I am having complaints with. We are just dealing with a simple issue here yet it is taking so much time aside from the fact that it's been a month of denial of access. Ridiculous! Unacceptable. You need to investigate about this. Check how your account specialist treats amazon account offshore who are using gift cards given to them as gifts. Check how your @Amazon Help via Twitter ignores people offshore and how they reply abruptly to USA citizens. I don't wanna call it discrimination but the fact that you wanted business worldwide you should not be unfair to people who aren't from the USA.  Kindly check the attached document where I have received exactly the same response you just said. Which then wasted 7 days of my life waiting for your message. This is very unacceptable. Why do you have to make things complicated. You sell gift card online. You do expect people would buy it somehow for other people as a gift. Why would you ask people who received gifts like this for a receipt when it was a gift. Kindly answer me that question just for once.  Thank you!
Sincerely,
[redacted]

Hello [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem you've had with your, "Audio-Technica ATH-M50x Professional Studio Monitor Headphones". I've reviewed your comments and understand that you're disappointed with our stance on this matter, but please understand because the order was placed more than 90 days ago on May 6, 2016, you aren't eligible for reimbursement under the terms of our A-to-z Guarantee. I really apologize for any inconvenience this may cause.You may want to contact your local postal inspector or a national consumer protection agency, such as the Internet Fraud Complaint Center.Further, I understand that the product is covered under manufacturer's warranty. Unfortunately, we'll not be able to contact them on your behalf or issue a refund for the return shipping charges. The quickest way to have this issue resolved is to contact the manufacturer directly for a replacement.The manufacturer may require a proof of purchase, such as an invoice, before they'll send you a replacement part. You can view and print an invoice for your order from this link:https://www.amazon.com/gp/css/summary/print.html?orderID=[redacted]For U.S. service return instructions and procedure please go to:www.audio-technica.com/serviceRest assured, I've shared your comments as a feedback with the appropriate team for their consideration when planning future improvements. Customer feedback like yours really helps us continue to improve our store and provide better service to our customers.[redacted], I’m sorry for any disappointment caused and appreciate your understanding. While we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SushmaAmazon.comhttp://www.amazon.com