Amazon.com

Complaint: [redacted]I am rejecting this response because: I did not receive the correct item.  As soon as I opened the package and noticed the item was not correct, I immediately contacted Amazon.com to return the item.  I am not at fault because Amazon.com did not fulfill their obligation in shipping the correct item to me.  The comment above is not satisfactory, since I contacted two separate Amazon.com associates and both told me not to worry, that it was a mistake and that I would not be charged.  Here are both comments:
This is on 10/23
 
Hello,Here's a copy of the chat transcript you requested:Initial Question: Order #[redacted]05:36 AM PDT Prasad D[redacted](Amazon): Hello, my name is Prasad . I'm here to help you today.05:36 AM PDT [redacted] J [redacted]: Please send me the return tracking ID for this order05:37 AM PDT Prasad D[redacted]: Tracking Number: [redacted]05:37 AM PDT [redacted] J [redacted]: ok, why am I getting an email that you guys have yet to receive it, yet it was delivered on 9/2905:39 AM PDT Prasad D[redacted]: Could you please stay connected for two minutes while I look in to this for you?05:39 AM PDT [redacted] J [redacted]: ok05:47 AM PDT [redacted] J [redacted]: Hello?05:49 AM PDT Prasad D[redacted]: Yess05:50 AM PDT Prasad D[redacted]: I am really sorry for the delay [redacted] AS I checked with this the item is deliver to us do not worry [redacted] 05:50 AM PDT [redacted] J [redacted]: Ok, why did I get that email?05:51 AM PDT Prasad D[redacted]: Please Ignore it as It is a automated E-Mails [redacted] 05:52 AM PDT [redacted] J [redacted]: ok05:52 AM PDT Prasad D[redacted]: Is there anything else I can assist you with today?Thank you.Amazon.com
 
This is on 10/28:
 
Hello,Here's a copy of the chat transcript you requested:Initial Question: [redacted]06:54 AM PDT [redacted] J [redacted]: Please validate tracking information06:54 AM PDT Aldrin(Amazon): Hello [redacted], my name is Aldrin.06:54 AM PDT [redacted] J [redacted]: Hello06:56 AM PDT Aldrin: I am sorry that you have an issue regarding on item.06:57 AM PDT Aldrin: Let me check and see what I can do to help.07:00 AM PDT [redacted] J [redacted]: ok07:02 AM PDT Aldrin: Please allow me more minute to check this.07:03 AM PDT Aldrin: Is this for the return item?07:03 AM PDT [redacted] J [redacted]: Yes07:04 AM PDT Aldrin: Thank you.Upon checking in to this.07:05 AM PDT Aldrin: I confirm that the item Wireless Over-Ear Headphone was already delivered and received on the fulfillment, September 28, 2016, 05:00:00 PM.07:06 AM PDT [redacted] J [redacted]: Ok great....why am I getting an email stating that Amazon has not received the item and will recharge me?07:07 AM PDT Aldrin: I am sorry about the wrong information email. Please disregard on the email. No worry, Rrest assured you will not charge on to his.*rest07:07 AM PDT [redacted] J [redacted]: That is what the last person said, and I received another emailHow do I know 100% that this will not be done?07:09 AM PDT Aldrin: Since the tracking shows delivered on the fulfillment. The email is not valid.07:09 AM PDT [redacted] J [redacted]: oky did I get it then?07:10 AM PDT Aldrin: This email is late and it is not updated. Please just disregard the email.07:11 AM PDT Aldrin: In the meantime. Is there anything else I can help you with today?07:11 AM PDT [redacted] J [redacted]: That does not answer my question07:12 AM PDT [redacted] J [redacted]: This is now the second email I have received since I have addressed this issueThank you.Amazon.com
 
 
 
 
Sincerely,[redacted]

Hello [redacted],I'm Jahnavi from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that your order #[redacted], placed with seller, '[redacted]' was cancelled.The security...

cameras you've ordered were listed with an incorrect price on our website for a short time; this error has since been corrected. Our sellers work very hard to accurately list their products, but on rare occasion a pricing error may occur. I'm sorry for any disappointment this causes.I've checked the details for order and can confirm that it's canceled. This canceled order will appear in the Cancelled Orders section of Your Orders [redacted]. I see that we e-mailed you a cancellation notice on November 19, 2016. You weren't charged for the order, though you may still notice an authorization. This should be removed according to the policies of your bank. Please contact your bank to clarify how long they hold authorizations for online orders.While an occasional error is bound to happen, we do require sellers to keep these to a minimum. If we find that a seller's listing issues become problematic, we will take appropriate action.Pricing for merchant items are determined by the individual merchant--not by Amazon.com. While the Amazon.com website has accurate pricing information, we don't honor prices that are listed by sellers. To read more about our pricing, please visit our Help pages:[redacted]I hope that you'll feel comfortable returning to our site in the future. Please be assured that the vast majority of such purchases go very smoothly, and can be an easy and convenient way to find the items you need.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Purna C[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for any inconvenience this account closure issue may have caused.I checked your seller...

account and see that your account balance was -$2,513.44.We tried to bill this amount to the credit card that you registered to your account, but the card was declined.This balance is now past due. If you do not pay your balance, you may not be able to sell in any of your Amazon accounts. and your account will remain closed.You can pay your balance online after you update the charge method registered to your account. To update this information, select Account Info from the Settings menu in Seller Central (https://sellercentral.amazon.com/gp/on-board/configuration/index.html).After you have updated your charge method, you can make a payment by clicking the Repay balance button on the Payments page in the Reports section of Seller Central (https://sellercentral.amazon.com/gp/payments-account/settlement-summary.html).I...⇄ you have questions about your balance, please send an email to [email protected] note that until due has been cleared we can't reinstate the account and issue a refund for the prime membership.I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Purna C[redacted] N.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about trouble you've had with return of incorrect items.I've checked with our returns center...

and confirmed that we haven't received the item "nuvison tablet".I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Gayathri from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand your concern regarding the prime automatic charge. Upon...

checking your account and I see that you've placed an order on Monday, November 21, 2016 12:26 PM (PST), as you're not a prime member we give an option to try our prime benefits. As you've subscribed for the membership we immediately sent you an email on Monday, November 21, 2016 12:27 PM (PST). As soon as the prime membership trial ends, unless you notify us before a charge that you want to cancel or do not want to auto renew, you understand your prime membership will continue and automatically renew every twelve months and you authorize us (without notice to you, unless required by applicable law) to collect the then-applicable membership fee and any taxes, using the credit card you provided when you signed up or, if we can not successfully charge this card, any card we have on record for you in your account. You can check our terms and conditions by clicking the below link:https://www.amazon.ca/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=U...⇄ see that we've issued a refund for the two years membership and the refund will be processed in 3-5 business days. I hope this information helps! We look forward to seeing you again soon. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the experience you had when you contacted us.I've reviewed our previous cs...

correspondence with you, and I'm very sorry about the incorrect information you received regarding refund of order. I'll be sure to pass your comments along to the appropriate people on our Customer Service team.[redacted], According to our policies, Appstore purchases are not refundable.However, I've contacted our Appstore team to check if they can able to help with refund. As soon as we receive an update from them, I'll personally get back to you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Sapna from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your compliant and I understand that your wife returned the item 'Microsoft Surface Pro 3 (256 GB,...

Intel Core i5)' along with a different order #[redacted]I apologize for the inconvenience this situation have caused to you.To reduce processing delays and correct refund is issued, we advise customer's to return each order separately and ensure the correct items are in each package.After a thorough research, I see that a full refund of $142.40 was issued to your payment method on July 13, 2015 for four of the items from order #[redacted]. A refund was automatically issued as 'Shipping Address Undeliverable'In general, when a package cannot be delivered, it will be returned to us and full refund will be automatically issued.Also, I see that return was never generated for the above order.However, since you've mentioned that your wife has shipped the computer along with above four items. I've reached to our Returns Center for an investigation. If we're able to find the item, we'll send you an e-mail letting you know. Unfortunately we're unable to send a confirmation if we can't locate it.Please allow me 5-7 business days to research this issue with our team. I know your wait has already been frustrating, and for that I truly do apologize.[redacted], thanks for your patience. I'll be in touch shortly with a resolution for you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sapna. RAmazon.comhttp://www.amazon.com

Account was .fd for [redacted].
Cannot be reinstated as per https://tt.amazon.com/[redacted].
Thanks

Hello Mrs. [redacted],I'm Prathyusha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked and see that a full refund of $869.00 was issued for the item. Also, a refund of...

$150.00 for the return shipping charges were also issued to your original payment method. Once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]Regarding remaining return shipping charges of $41.49, I've contacted our payments team and this will be resolved in 48 hours.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,PrathyushaAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Sandhya R[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I understand you want us to charge your debit card and...

then your gift card balance.Please know that whenever, you use both your debit/credit card and gift card balance, your order will be charged first from the available gift card balance and if your gift card balance isn't enough to pay for your entire order, the remaining amount will be charged from your debit/credit card.I've checked your account and see that your order #[redacted] has already been shipped and delivered. We've charged $7.21 from your gift card balance and the remaining balance of $0.77 from your debit card.Unfortunately, I'm not able to charge your debit card for $4.42 because the payment for this order has already been processed.In this case, I'd request you to return the item, so that once the item is returned the refund will be processed to the original payment method that was used on this order.You can return the item by using the following return label link:https://www.amazon.com/gp/orc/rml/DFDCGWPTRRMAIf clicking on the link doesn't work, please make sure you're signed into the account you used to place the order. After you're signed in, try clicking it again or copying and pasting it into your browser's address window.If you don't have a printer, you may want to ask a friend or family member to print this for you. Also, public libraries usually have computers and printers you can use--often free of charge. If you're unable to print the label, please contact us and let us know:http://www.amazon.com/gp/help/contact-us/returns-and-refunds.htmlAfter the carrier has received your return package, it can take up to two weeks for us to receive and then process your return.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R[redacted].Amazon.comhttp://www.amazon.com

Dear [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.As a prime customer you intended to receive the items on time, I'm sorry that we haven't met that standard in delivering your order on guaranteed delivery.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extent. Unfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasions.I've checked and confirm that your order #[redacted] was shipped on October 20, 2016 to be delivered to you on October 22, 2016. However, looks like the order was delayed due to some issue with the carrier and it appears as lost in transit. I apologize for any inconvenience this may have caused.As an Amazon.com customer we want to you have outstanding service and I'm very sorry this wasn't the case here. It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details. We value customer feedback like yours, as it helps us improve our processes.As mentioned earlier, we are unable to take any action on an order once a refund is issued. In this case, as a full refund has already been issued we are unable to send a replacement. This being the reason we requested you to place a new order and promised to waive shipping charges. If you still wish to place new order for the same item, we will be glad to waive the shipping fee on that order. The item is available on our website sold and shipped by Amazon. The promotional credit that I added will also be applied on that order. Link to the item page: [redacted]I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,MerajAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the condition in which your item arrived.I see you placed this order with our subsidiary...

Warehouse Deals. With Warehouse Deals' inventory constantly changing, we're unable to replace your order.Instead, we've requested a full refund for this item. This refund will appear as a credit of $14.77 on your Visa card in the next 3-5 business days.Once processed, you'll be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Swetha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you had with "Fire Kids Edition Tablet, 7" Display, Wi-Fi, 8 GB, Pink Kid-Proof...

Case".I've looked at your order details and see that it has been more than 30 days from the delivery date when you received your Kindle.You can return any new Kindle device that you've purchased or received as a gift for a full refund within 30 days of the original delivery date. If you return your Kindle device outside the posted return window, we may issue a partial refund as outlined on our Help pages:http://www.amazon.com/devicereturnpolicyHowever, I've made an exception to our standard procedure and requested a full refund of $74.36 on the order. As a one time exception, there's no need to return the item to us. This refund will appear in the next 3-5 business days as a credit on the original payment method used for the order. Once processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]I realize your order experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because:No order was placed because you keep adding shipping charges that shouldn't be added!!! Did you even read the original complaint!?!?!? This is exactly what I'm talking about. You evade the question and cause back-and-forth emails hoping the customer will tire.  I want to know why you keep trying to add shipping charges when none should be!!!!!! I have proof (see attached.) And I don't try and say the vendor is charging shipping because I have additional screenshots that say otherwise. Yiu did this to me before and you're doing it again. I'm now going to take this to the next level; what you're doing is illegal
Sincerely,
[redacted]

Hello,I'm Madhavilatha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the experience you've had with the order #[redacted] and the seller PHONE CASE...

couldn't assist you. I appreciate you taking the time to bring this to our attention.Orders placed with registered sellers on our website work a little different from those shipped and sold by Amazon.com. The fulfillment and shipping is done by the seller--Amazon.com is not directly involved in these orders. Order assistance including order information, order changes, returns, replacement or refunds is provided by each seller based on their policies.We expect all Sellers to maintain the same high standard of customer service that Amazon does, and we encourage buyers to try to reach a solution with their Seller where possible. The A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer. For eligible orders, you can file a claim by entering your order number ([redacted] ) here:https://www.amazon.com/gp/a-z-guarantee/submit-claim.htmlIf you need assistance submitting your claim, please visit the following link and select either the 'chat' or 'phone' option:https://www.amazon.com/gp/help/customer/contact-usYou'll also find information about submitting, eligibility, processing times and how to check your claim status on our Help pages:http://www.amazon.com/help/a-to-z-guaranteeI've also forwarded the details you sent us to our investigations team about the seller. Each report they receive is investigated and the appropriate action is taken. However, we won't be able to release the outcome of the investigation. If you'd like to send more details to this team, please use the form below and choose the "Report a violation of our rules" option:http://www.amazon.com/gp/help/reportsPlease be assured that the vast majority of such purchases go very smoothly, and can be an easy and convenient way to find the items you need.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Complaint: [redacted]I am rejecting this response because: They did not address my claim at all. My claim wasthat they sold me product that I sold on their platform and then they shut me down claiming it was counterfeit. I showed them invoices that they sold methe product. Their response had nothing to do with this claim. Can you please not let them ghet away with this. They ruined my entire livilihood.
Thank you.Sincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because: they need to find my order under email [redacted]@gmail.com. My amazon account has this email. Please send this to Amazon 
Sincerely,
[redacted]

Hello,
In accordance with the terms of this seller’s agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on July 2nd, 2014. The seller was notified of this decision by e-mail on that day.
We took these actions...

because this seller did not meet our performance targets. Amazon places a high importance on maintaining the trust of our millions of satisfied buyers. We have established targets for seller late shipment, order cancellation, negative feedback, and payment dispute rates so that buyers can shop with a sense of safety and security about their third-party transactions. These targets are published on our Seller Performance Measurement page in seller Help ([redacted]..). Amazon may remove the selling privileges of any seller that fails to meet these targets.The funds in the seller’s account were transferred on October 6th, 2014.After thoroughly reviewing the seller’s account and appeal, we have decided not to reinstate their selling privileges. Sincerely,Seller Performance TeamAmazon.com

Hello, I'm sorry for the inconvenience caused. I've checked the screenshot attached and see that this notification was sent to you in the app just to ensure the access to your prime without any problems. I've forwarded this issue to our prime team and I'm sure they'll look into it and to ensure that you do not face any such issues in the future. Further, regarding the charges in your account, please understand, there is no unauthorized charge with the prime subscription and you're charged at the EBT rate. If you'd like to make any changes or discontinue with prime, please let us know and we'll be able to assist you further. We look forward to seeing you again soon.Regards,Diksha C.Amazon.com