Amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you so much for getting involved. I was not able to get any answers by myself from this company but one email from you was able to fix the problem!Sincerely, [redacted]

Complaint: [redacted]
I am rejecting this response because:Before they suspended me there was a bank deposit transfer that was returned due to my closed checking account forgot to update, and now Amazon locked up that part of the funds too.  So they are locking up funds for 2 billing cycles. Also the item in question was not even sold during those periods, since Amazon deactivated it long time ago.  Also the sales of the product in question before they deactivated the product contributed to less than 10% of the funds they are locking up now. It is very unreasonable for them to lock up all my funds. They did not even email or call the supplier to confirm the validity of the invoice, they just made something up to lock up my funds so they can use it to boost their stock price, I guess they are doing this to millions of sellers randomly that's why their stock keeps going up in the news.They did not call or email the supplier to verify the invoice, they just made something up to lock up my funds so they can use it to boost their stock.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because: it is garbageWe tried to advise you that our credit card was changed and then rebated the same day they said the product was shipped.We will do no more business with Amazon and their storefronts.I thank you for your efforts on our behalf. [redacted]   
Sincerely,
[redacted]

Complaint: [redacted]I am rejecting this response because: I did not receive the correct item.  As soon as I opened the package and noticed the item was not correct, I immediately contacted Amazon.com to return the item.  I am not at fault because Amazon.com did not fulfill their obligation in shipping the correct item to me.  The comment above is not satisfactory, since I contacted two separate Amazon.com associates and both told me not to worry, that it was a mistake and that I would not be charged.  Here are both comments:
This is on 10/23
 
Hello,Here's a copy of the chat transcript you requested:Initial Question: Order #[redacted]05:36 AM PDT Prasad D[redacted](Amazon): Hello, my name is Prasad . I'm here to help you today.05:36 AM PDT [redacted] J [redacted]: Please send me the return tracking ID for this order05:37 AM PDT Prasad D[redacted]: Tracking Number: [redacted]05:37 AM PDT [redacted] J [redacted]: ok, why am I getting an email that you guys have yet to receive it, yet it was delivered on 9/2905:39 AM PDT Prasad D[redacted]: Could you please stay connected for two minutes while I look in to this for you?05:39 AM PDT [redacted] J [redacted]: ok05:47 AM PDT [redacted] J [redacted]: Hello?05:49 AM PDT Prasad D[redacted]: Yess05:50 AM PDT Prasad D[redacted]: I am really sorry for the delay [redacted] AS I checked with this the item is deliver to us do not worry [redacted] 05:50 AM PDT [redacted] J [redacted]: Ok, why did I get that email?05:51 AM PDT Prasad D[redacted]: Please Ignore it as It is a automated E-Mails [redacted] 05:52 AM PDT [redacted] J [redacted]: ok05:52 AM PDT Prasad D[redacted]: Is there anything else I can assist you with today?Thank you.Amazon.com
 
This is on 10/28:
 
Hello,Here's a copy of the chat transcript you requested:Initial Question: [redacted]06:54 AM PDT [redacted] J [redacted]: Please validate tracking information06:54 AM PDT Aldrin(Amazon): Hello [redacted], my name is Aldrin.06:54 AM PDT [redacted] J [redacted]: Hello06:56 AM PDT Aldrin: I am sorry that you have an issue regarding on item.06:57 AM PDT Aldrin: Let me check and see what I can do to help.07:00 AM PDT [redacted] J [redacted]: ok07:02 AM PDT Aldrin: Please allow me more minute to check this.07:03 AM PDT Aldrin: Is this for the return item?07:03 AM PDT [redacted] J [redacted]: Yes07:04 AM PDT Aldrin: Thank you.Upon checking in to this.07:05 AM PDT Aldrin: I confirm that the item Wireless Over-Ear Headphone was already delivered and received on the fulfillment, September 28, 2016, 05:00:00 PM.07:06 AM PDT [redacted] J [redacted]: Ok great....why am I getting an email stating that Amazon has not received the item and will recharge me?07:07 AM PDT Aldrin: I am sorry about the wrong information email. Please disregard on the email. No worry, Rrest assured you will not charge on to his.*rest07:07 AM PDT [redacted] J [redacted]: That is what the last person said, and I received another emailHow do I know 100% that this will not be done?07:09 AM PDT Aldrin: Since the tracking shows delivered on the fulfillment. The email is not valid.07:09 AM PDT [redacted] J [redacted]: oky did I get it then?07:10 AM PDT Aldrin: This email is late and it is not updated. Please just disregard the email.07:11 AM PDT Aldrin: In the meantime. Is there anything else I can help you with today?07:11 AM PDT [redacted] J [redacted]: That does not answer my question07:12 AM PDT [redacted] J [redacted]: This is now the second email I have received since I have addressed this issueThank you.Amazon.com
 
 
 
 
Sincerely,[redacted]

Hello [redacted],I'm Gayathri from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand your concern regarding the prime automatic charge. Upon...

checking your account and I see that you've placed an order on Monday, November 21, 2016 12:26 PM (PST), as you're not a prime member we give an option to try our prime benefits. As you've subscribed for the membership we immediately sent you an email on Monday, November 21, 2016 12:27 PM (PST). As soon as the prime membership trial ends, unless you notify us before a charge that you want to cancel or do not want to auto renew, you understand your prime membership will continue and automatically renew every twelve months and you authorize us (without notice to you, unless required by applicable law) to collect the then-applicable membership fee and any taxes, using the credit card you provided when you signed up or, if we can not successfully charge this card, any card we have on record for you in your account. You can check our terms and conditions by clicking the below link:https://www.amazon.ca/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=U...⇄ see that we've issued a refund for the two years membership and the refund will be processed in 3-5 business days. I hope this information helps! We look forward to seeing you again soon. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello Mrs. [redacted],I'm Prathyusha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked and see that a full refund of $869.00 was issued for the item. Also, a refund of...

$150.00 for the return shipping charges were also issued to your original payment method. Once a refund has been submitted, the issuing bank will post it to your account within 3-5 business days.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]Regarding remaining return shipping charges of $41.49, I've contacted our payments team and this will be resolved in 48 hours.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,PrathyushaAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Marya from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.[redacted], After reading through your email I've to say we've not met our standards of Customer service this time...

around and I've ensured to pass any training opportunities to my colleagues at Customer service.I understand how important the timeliness of delivery is - especially for our Prime members - and apologize for the frustration this caused. I'm sorry about the unsatisfactory experience you had with your orders.This is certainly not what we want our customers to experience. I appreciate your diligence in ensuring we take a serious look at these problems.I want to thank you for reaching out regarding these late deliveries. Since this is a unique situation, I am collaborating with our Transportation team and our Fulfillment centers to determine what went wrong and to work on a resolution.I've forwarded a feedback to the inventory team about this issue so that they can be careful before providing an estimate and availability.Our Prime delivery estimates are based on item availability and selected delivery speed. The most up-to-date delivery estimate will display during checkout.If an item isn't readily available, shipping selections may reduce shipping transit time , but won't impact how long it takes us to obtain the item or prepare it for shipment. You can find more information here:[redacted]Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Best wishes and thanks for choosing Amazon!Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about trouble you've had with return of incorrect items.I've checked with our returns center...

and confirmed that we haven't received the item "nuvison tablet".I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Account was .fd for [redacted].
Cannot be reinstated as per https://tt.amazon.com/[redacted].
Thanks

Complaint: [redacted]I am rejecting this response because: They did not address my claim at all. My claim wasthat they sold me product that I sold on their platform and then they shut me down claiming it was counterfeit. I showed them invoices that they sold methe product. Their response had nothing to do with this claim. Can you please not let them ghet away with this. They ruined my entire livilihood.
Thank you.Sincerely,[redacted]

Hello [redacted],I'm Sandhya R[redacted] from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I understand you want us to charge your debit card and...

then your gift card balance.Please know that whenever, you use both your debit/credit card and gift card balance, your order will be charged first from the available gift card balance and if your gift card balance isn't enough to pay for your entire order, the remaining amount will be charged from your debit/credit card.I've checked your account and see that your order #[redacted] has already been shipped and delivered. We've charged $7.21 from your gift card balance and the remaining balance of $0.77 from your debit card.Unfortunately, I'm not able to charge your debit card for $4.42 because the payment for this order has already been processed.In this case, I'd request you to return the item, so that once the item is returned the refund will be processed to the original payment method that was used on this order.You can return the item by using the following return label link:https://www.amazon.com/gp/orc/rml/DFDCGWPTRRMAIf clicking on the link doesn't work, please make sure you're signed into the account you used to place the order. After you're signed in, try clicking it again or copying and pasting it into your browser's address window.If you don't have a printer, you may want to ask a friend or family member to print this for you. Also, public libraries usually have computers and printers you can use--often free of charge. If you're unable to print the label, please contact us and let us know:http://www.amazon.com/gp/help/contact-us/returns-and-refunds.htmlAfter the carrier has received your return package, it can take up to two weeks for us to receive and then process your return.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R[redacted].Amazon.comhttp://www.amazon.com

Hello [redacted],I'm Fazeel from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the experience you've had with the Amazon.com account. This is certainly not what we want...

our customers to experience.In this case, I checked your account and see that you've accepted the offer which we provided for the Prime trial on Monday, September 5, 2016. I'm sorry if you are unaware of this. You've signed up for this program while placing the order #[redacted] for which you took free Two-day shipping with prime instead of free super saver shipping.To confirm this, we've emailed explaining the details of this membership on same date with the subject ", Welcome to Your Amazon Prime Free Trial". As we've not received any update from your end to cancel the membership or turn off the auto renewal, we've charged membership after completing the one month free trial on Wednesday, October 5, 2016.When customers sign up for Prime membership, we display the terms of the program. As per the terms, they authorize us the then-applicable membership fee and any taxes, using any credit card we have on record. This being the reason the active card on your account was charged.To ensure customers have uninterrupted access to their Amazon Prime benefits, renewal of Prime membership is automatic. This is why we ask for a credit card when they sign-up for the free trial: to make the conversion truly automatic.Our ''Amazon Prime Terms & Conditions'' policy states ''Unless you notify us before a charge that you want to cancel or do not want to auto renew, you understand your prime membership will automatically continue and you authorize us (without notice to you, unless required by applicable law) to collect the then-applicable membership fee and any taxes, using any credit card we have on record for you". You can read the full details of this policy at the following link:[redacted]While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our team is correct. we are unable to issue any compensation.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem. I realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Fazeel from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you've had with the Marketplace seller Order ID: [redacted]. I understand...

that you're upset.Orders through Amazon Marketplace work a little differently than those made directly from Amazon.com. These third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchange. Amazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.In this case, I've filed an A-to-Z Guarantee Claim for Order ID: [redacted]. You can see the most current status of your claim at the link below:[redacted]Once the claim is approved, your Guarantee reimbursement (Full Refund) will be credited directly to the same payment method used for your purchase. You can learn more about our A-to-z Guarantee on our Help pages:[redacted]Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem. I realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [redacted] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Complaint: [redacted]
I am rejecting this response because: I have already informed Amazon that I did not make any of the purchases listed.
Sincerely,
[redacted]

Hello, I'm sorry for the inconvenience caused. I've checked the screenshot attached and see that this notification was sent to you in the app just to ensure the access to your prime without any problems. I've forwarded this issue to our prime team and I'm sure they'll look into it and to ensure that you do not face any such issues in the future. Further, regarding the charges in your account, please understand, there is no unauthorized charge with the prime subscription and you're charged at the EBT rate. If you'd like to make any changes or discontinue with prime, please let us know and we'll be able to assist you further. We look forward to seeing you again soon.Regards,Diksha C.Amazon.com

Complaint: [redacted]
I am rejecting this response because:No order was placed because you keep adding shipping charges that shouldn't be added!!! Did you even read the original complaint!?!?!? This is exactly what I'm talking about. You evade the question and cause back-and-forth emails hoping the customer will tire.  I want to know why you keep trying to add shipping charges when none should be!!!!!! I have proof (see attached.) And I don't try and say the vendor is charging shipping because I have additional screenshots that say otherwise. Yiu did this to me before and you're doing it again. I'm now going to take this to the next level; what you're doing is illegal
Sincerely,
[redacted]

Hello [redacted],I'm Jahnavi Kalyanadurgam from Amazon and I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We appreciate that you took the time to share your concerns about receiving response from other country. Amazon.com currently has customer service centers in North America, South America, Ireland, Germany, India, the Philippines, Japan, Jamaica, Romania, and South Africa.I'm very sorry about the misunderstanding regarding the return and refund on your order #[redacted] While the order status shows that return was processed only for one item, I've reached out to return center for confirmation. They confirmed that we received 5 units.I've requested a refund of $183.92 for remaining four units to your credit card. You'll see the refund on your credit card statement in the next 3-5 business days. Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=[redacted]I hope you find this to be a satisfactory resolution. We value your business and look forward to serving you again soon. Best wishes and thanks for choosing Amazon!
Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Dear [redacted],I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.As a prime customer you intended to receive the items on time, I'm sorry that we haven't met that standard in delivering your order on guaranteed delivery.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extent. Unfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasions.I've checked and confirm that your order #[redacted] was shipped on October 20, 2016 to be delivered to you on October 22, 2016. However, looks like the order was delayed due to some issue with the carrier and it appears as lost in transit. I apologize for any inconvenience this may have caused.As an Amazon.com customer we want to you have outstanding service and I'm very sorry this wasn't the case here. It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details. We value customer feedback like yours, as it helps us improve our processes.As mentioned earlier, we are unable to take any action on an order once a refund is issued. In this case, as a full refund has already been issued we are unable to send a replacement. This being the reason we requested you to place a new order and promised to waive shipping charges. If you still wish to place new order for the same item, we will be glad to waive the shipping fee on that order. The item is available on our website sold and shipped by Amazon. The promotional credit that I added will also be applied on that order. Link to the item page: [redacted]I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction. However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,MerajAmazon.comhttp://www.amazon.com

Hello [redacted],I'm Vivek from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the payment status of order #[redacted].I see Amazon.com received a...

chargeback request from Visa card for the complete order total of $350.00 on March 17. When a chargeback is submitted to us, we give the money back to the bank. In most cases, once a credit card refund has been submitted, the issuing bank will post it to your account within 5 business days. This time frame may vary from one financial institution to another.If you're still not seeing your refund after 5 business days, please contact your issuing bank for refund confirmation.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com